Student name: Gagandeep Kaur

CHCDIV001 Work with diverse people

CHCCCS023 Support independence and wellbeing

Task 1

Answer 1

a.

Workplace diversity means creating an inclusive environment that accepts each individual's differences,
embraces their strengths and provides opportunities for all staff to achieve their full potential

b.

Advantages are:

 Increased adaptability

 Broader services rang

 Variety of viewpoints

Disadvantages are:

 Language barriers

 Conflict

 Social tension

Answer 2

We can develop or improve social and cultural awareness by:

 By understanding each other

 Respect the people from different caste, culture, and religious

 Increase the awareness

Answer 3

The methods for improving and promoting inclusiveness of culture and diversity in the workplace are:

 Always handle the problem in a new perspectives way

 Understand the cultural differences and perspectives in order to improve communication and
avoid misunderstanding

 Create a diverse community

Answer 4

In order to maintain cultural inclusive at workplace everyone should be positively interacted with each
other in the facility and use appropriate language which will be easy for everyone to understand.

Answer 5

In order to carry out the complex task, services are required for effective communication in order to
prevent from mistakes. In order to maintain privacy, accuracy and confidentiality

Answer 6

Disability discrimination Act 1992, Age discrimination Act 2004, Racial discrimination Act 1975

Answer 7

a.

Yes, Tom is discriminated against relation status; Discrimination happens when a person is treated less
favorably than another person with a different marital or relationship status would be treated in the
same or similar circumstances

b.

The Human Rights and Equal opportunity Commission Act 1987

Answer 8

a.

No, this is not example of culture inclusiveness because Jana’s food selection was not included in food
order and reason for not inclusion was against the culture inclusiveness

b.

Organizer of food should have responded in polite manner explaining reason for non-inclusion of Jana
food preference

Answer 9

Human right is a right which is believed to belongs to all human being, whatever our nationality, place of
residence, sex, national or ethnic origin, color, religion, language, or any other status.

Answer 10

a.

strategies to assist when communication has language barrier:

 Communicate slowly and clearly

 Understand what is meant to say (clarification)

 Choose the medium effective means of communication (email, phone and so on)
b.

Three examples of universal imagery or colors used in workplace are Pictures or videos, Different colors
are used for attraction like red, blue and so on

Answer 11

Some benefits of culture and diversity on Australian employment and economy are:

 Expanded business globally

 Many international students are attracted for international degree in Australia

 Tourism industry has moved forward

Answer 12

Issues that a intersex or transgender may face are gender issue, wearing of unwanted clothes, not being
able to participate in social team or activities.

Answer 13

a.

Someone at a young age:

Young age is the identity formation period they do not care about culture, language or ethnicity. They
are appreciating that culture itself is fluid, and the young person and their family may be undergoing
transformations through the migration experiences
b.

Someone an older generation:

Old generation people get stuck on their traditional working methods. They belief that communication is
the effective to welcome trusting environment.

Answer 14

a.

1. Elsie can face following security risk such as problem of leakage, and it may cause other risk like
fire, damage of infrastructure of house and so on.

2. Strategies to reduce security risk:

 Her roof need to be maintained

 Health checkup should be done

 Proper gates, door and window should be fixed

 Adequate communication system

b.
 1. Glanni eyesight is degrading day by day. He will face problem while doing shopping, walking or
daily activities.

2. Strategies to help are:

 He should perform his eye checkup frequently

 He should be provided care by care giver

 Remove the material which may affect harm to his eyesight

 He should be provided good communication material

Answer 15

a.

Resources that can assist Lois are:

 Wheelchairs

 Clothing

 Personal alarm

 Gardener

 Care giver

 Physiotherapist

 Assistive tools and technology

 Language materials

b.

Strategies for Lois Benefits Carer support

Nutrition Eating well is even more essential for persons Carer with the help of doctor and
who are living with paralysis. Because of RN can work on Nutrition plan to
changes that occur to the body after trauma or develop strength
disease, it’s more important than ever to
understand the role nutrition plays in
maintaining health.

Recreation Sports Recreation sports such as Bowling, Camping Carer with the help in
participation of recreation sports
And Gardening will help in developing
in timely manner keeping in
strenght
minds which suites and interest
 Arts and Creativity Arts and Creativity like gardening and music To help to get engage in Arts and
give strength to mind and body. Also, will Creativity activities and
helps to come out of Psychological trauma. redevelop their interest and
appreciate timely.

Answer 16

a.

Age care client feel disempowered because of dementia and they do not have family support and friend
for doing communication and passing time

b.

Two strategies that can enable clients to be empowered are:

 Supporting their opinion rather than ignoring it

 Involve them in decision making process and appreciate their thoughts

Answer 17

Sexuality: Sexuality is just one of those things you are born with; you do not choose it, it’s just part of
who you are, whether you are physically, emotionally & sexually attracted to males, females, or even
both

Personal identity: Personal identity is the concept you develop about yourself that evolves over the
course of your life

Spirituality: According to Waaijman, the traditional meaning of spirituality is a process of re-formation

which "aims to recover the original shape of man, the image of God

Cultural identity: Cultural identity is the identity or feeling of belonging to a group. It is part of a
person's self-conception and self-perception and is related to nationality, ethnicity, religion, social class,
generation, locality or any kind of social group that has its own distinct culture

Answer 18

a.

Type of Abuse Indicators of abuse

Financial Unable to pay bill, Abusing the power of attorney, Unfamiliar with the
document

Sexual Sexual assaults, Injury or trauma to genital areas, Non- consensual

 sexual contact

Physical Handling roughly, Physical torcher, Internal or external injuries like

dislocation, sprains and so on
Psychological abuse Depression, Dementia, Social isolation

b.

yes, we have to report it to Department of health and ageing within 24 hours.

c.

Type of Abuse Indicators of abuse

Prolonged sadness Loss of interest, Feeling of loneliness, Depressed

Distress Bad thoughts, Nervous or anxiety, Feeling of burden to other

Anxiety Panic, Hopelessness, Chest pain

Lack of engagement Withdrawal, Depressed, Isolated

High level of emotional Increase in pulse rate or heart rate, So happy or sad, Anxiety
expression

Answer 19

The idea of sex as one gets older is still clouded with myths and uncertainty. Society tends to hold the
idea that older people simply do not participate in or enjoy sex as much as younger people. One study
even showed that a significant amount of the elderly has pronounced their sex lives over at around age
50 or 60.1However; many studies have shown that couples still enjoy engaging in sexual activities late
into their seventies and eighties. It is very possible for the elderly to be sexually active and satisfied with
their sex lives, no matter what age they are.

Answer 20

a.

risk in poor dental hygiene:

 Alzheimer’s disease and heart disease

 Diabetics

 Tooth decay and also cancer of oral cavity

b.

benefits of exercise:
 1. Exercise improve in blood circulation

2. Exercise helps for relaxation

3. Exercise helps to maintain energy level

4. Exercise helps to make your body fit and healthy

5. Exercise combats health condition and diseases

Personal hygiene is important in age care because it helps to maintain our body fit and healthy by
preventing from diseases

c.

Four common diets related to health problem for old age are:

1. Heart problems

2. Diabetics

3. Increase blood pressure

4. Constipation

d.

Four things that can improve mental health are:

1. Healthy life style

2. Relaxation technique

3. Exercise

4. No conflict or argument with them

Answer 21

a.

Aged clients with alcohol addictions

The Alcohol and Drug Information Service (ADIS) offers confidential and anonymous telephone
counseling and information for individuals, parents, and concerned others.

Vietnamese Women

The Australian Vietnamese Women’s Association Incorporated (AVWA), formerly, Australian Vietnamese
Women’s Welfare Association, has been serving the community since its establishment on January 15th,
1983.

Arthritis Sufferers
ARTHRITIS AUSTRALIA and Arthritis Introspective (AI)

Italian men

Italian community group

b.

 It helps to improve mental health

 Relax your mind

 Increase the contact among the people

Answer 22

We should respect and value culture of different people and treat them in a very respectful way and
manage the dynamics of differences

Answer 23

Three problems that are currently facing by older people are:

1. Isolation: as they are getting older and older they become loneliness

2. Loss of independence: they need to dependent on other for daily activities

3. Health related problem: they suffer from different health issues like diabetics, heart disease and
so on.

Answer 24

a.

Normal ageing is a gradual process of getting older. We all are involved in this process day by day. The
bulk of the changes that take place over the years can be strongly affected by exercise levels and other
lifestyle characteristics. Dietary, nutritional, physical environmental, alcohol and smoking habits, social
environment and so on can influences the normal ageing process

b.

Aging in place is a term to describe a person living in a residence of their choice as long as they want to
able to stay without inferring the daily lives.

Answer 25

a.

important Community participation :

 Gathering with friends

 Involve in religious activities

b.

Challenges to continue community participation:

 Illness

 Disability

 Loneliness

 Lack of support

 Most of old age people suffer from loneliness.

Following are the support for old age people:

 Respect their feelings

 Never leave them alone

 Provide assisting devices

 Solve their problems

Answer 26

I would find it by following ways:

 By doing by research

 By communicating with people from different background or culture

Answer 27

I would do following things:

 Respect the client’s culture or religious beliefs

 Eliminate biases or prejudices

 Involve in learning about cultural values, norms and so on

Answer 28

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Answer 29

a.

Cultural interpreter who also act as culture brokers in assessing patients and providing meaningful
interpretation of their clinical problems. The interpreter acts in collaboration with the consultant in
generating the cultural formulation and recommendation. He interpreter should speak the specific
dialect of the patient and be well versed with local knowledge, cultural beliefs, and practices of the
patient's cultural group.
b.

An interpreter's role is to facilitate communication between two or more people who use different
languages, being either spoken or signed. The interpreter should speak the specific dialect of the patient
and be well versed with local knowledge, cultural beliefs, and practices of the patient's cultural group.

Answer 30

Strategies to resolve cross-cultural conflicts:

 Build common goals

 Negotiation with matters

 Apologies for the matter

Task 2

Case study- Claude and Ray

1.

Claude separation from Ray is effecting his emotional well-being because he is feeling lonely and he
missed Ray terribly.

2.

She is isolating him from his partner. Her attitude is disrespectful. Being apart from Ray will make him
lonely and sad. Her discriminatory attitude could make him feel inadequate and reduce and his self-
confidence and self-respect

3.

Strategy 1:

Rays sister should be made convinced about their relationship

Strategy 2:

Their communication can be done in phone as well

Strategy 3:

One driver should be provided to Ray for his assistance

4.

 Difficult to adjust

 Loneliness

 Depression

 Emotional
5.

Organization 1:

Name ” Neami National”

Website address: www.neaminational.org.au

Organization 2:

Name ” Depression and Bi polar meet up groups”

Website address: www.meetup.com/Depression-Bi-polar-Meetup-Group

6.

They are given time to spend together

7.

I think safer alternative would be decoration with electric lights, colors and buke of flowers

8.

I will deal with the problem by explaining their behavior is not good9

9.

By respecting their preferences rather than judging it

Case study – Team Conflict

1.

cultural issue are Barry is aboriginal and Ahmed is muslim

2.

it is illegal to discriminate against someone on the grounds of religious practice

3.

The statement is discriminatory as this is very alluding statement and does not address differences

4.

To solve this problem they should respect each other and act professionally

5.

They should have engaged in group work to resolve cultural differences

6.

Management should supervise the staff activities and meeting should be held if conflict occurs
Case study - Harry

1.

Harry physical disabilities may impact on his overall wellbeing because he needs assistance to do daily
his activities

2.

Resources needed for Harry’s need are Newspaper, Books, Chess, Walking aids, Shower assistance,
Physiotherapist, Exercise, Diaper

3.

Strategies for Harry

Benefits

Career support

Regular walking

Increase in strength and balance

Monitor

Encouragement

Physiotherapy

Movement in his legs

Arrangement for physiotherapy

Light exercise

Flexibility

Monitor and help him to perform exercise

4.

Regular checkup and exercise should be done

5.

Harry would enjoy reading books and newspaper, cheese and so on

Case study - Billy

1.

Balance diet and weight reduction technique should be provided to Billy

2.

The main objective is to reduce weight maintain health

3.

Body system affected by Billy’s weight are Respiratory system, Cardiovascular system, Mental health

4.

It is mobility

5.

Wheel chair can be used to assist mobility

6.

Assists while doing exercise and positive vibes helps to recognize his strength

7.

Support services that can be referred are Balance diet, Psychological support, exercise

8.

Daily progress notes should be kept on track

Case study - Fadi

1.

Fadi have right to have meal according to his preferences

2.

consults with kitchen staff and discuss about the problems

3.

 More alternative meals

 Serve food in a different way

 Encourage should be done

4.

By discussing the problems with him

Case study - Rachella

1.

I will report to my senior staff and supervise her action

2.

Assess his general condition and do not leave her alone

Task 3

 Cultural diversity in the work place is a result of practices, values, traditions, or beliefs of
employees based on race, age, ethnicity, religion, or gender.

 The value of diversity when working in health and community care sector is valuing diversity
recognizes differences between people and acknowledges that these differences are a valued
asset. Good equality and diversity practices make sure that the services provided to people are
fair and accessible to everyone.

 Australia’s diverse migrant communities have brought with them food, lifestyle, cultural and
political practices, which have been absorbed into mainstream Australian culture.

 My personal background is Indian. Indians have their own cultural background. Majority of
Indians are Hindus.

 Indian have an indirect communication style; they tend to have quite a forward way of asking
questions. Asking about personal matters in the initial stages of meeting someone is common so
this may impact in my personal behavior.

 Two social practices that Indians do due to the direct result of cultural upbringing and not
changed from the practices of parents and social expectations are: we do not eat beef as cow is
sacred animal, worship different gods and goddesses and this have not changed because they
have strong belief in it.

 Culture gives rise to manner and opinions so my communication style is generally indirect to
avoid confrontation or offence.

 Diversity in work environment promotes acceptance, respect and teamwork despite differences
in race, age, gender, and religion or communication style among employees.

 I provided communication assistance to one of my friend at airport. I translated English to Hindi

language to help him.

 No, I have not experienced discrimination in job.

 I consider myself to be socially and culturally aware in the workplace. This is because I have
researched about challenges and problems that I can get in my workplace and also the ways to
solve these problems in Google.
  I have participated in various Australian fairs and programs and also visited tour with diverse
people in Australia so this support and promote cultural diversity in workplace.

Task 4

a.

Aboriginal culture:

1. Many aboriginal people have a lot of mistrust towards the existing health system due to their
past experience, so provide culturally appropriate materials

2. For many aboriginal people in the bush, hospital is code word for the place you go to die so
provide medical dictionaries.

3. Fear of racism is the biggest barrier to aboriginal people, so having culturally aware staff is
important.

4. offering low price treatments to aboriginal is important.

Italian culture:

1. direct eye contact shows sincerity, indirect eye contact shows disrespect and dishonesty so this
should be considered

2. Many Italians use alternative therapies like homeopathic medicine, massage.

3. pain is greatly feared since it is viewed as evil, unnatural

4. Italian takes pride in their traditional cuisine

Vietnamese culture:

1. Vietnamese believe in organic causes of illness unless there is an obvious upset of supernatural
forces

2. Diagnostic testing may be thought to be therapeutic

3. mental illness is considered a shameful thing and may be associated with wrong-doing in a
previous life

4. Avoid being judgmental, be warm and patient

Chinese culture:

1. Chinese blame illnesses on supernatural forces; they usually seek cure from their religions.

2. Chinese traditional medicine and remedies are very popular among Chinese population

3. The self-diagnosis may be made on the basis of similar symptoms and Chinese may use the
wrong treatment

b.
Four access and equity issues that Aboriginals and Torres Strait Islanders face when being provided
health and community services are Inequality gap, high rates of unhealthy and risk behavior, poor access
to primary health care high rate of chronic disease