North Campus

Final Examination Spring Semester 2020

Subject Personal Development Program BBA-H

Faculty Mohammad Farooq Tahir Section Code 012001209
No. of Students 57 Maximum Marks 30
Start date & Time June 8th, 2020 Submission 10-06-2020 at 2:00 PM
Deadline
at 12:00 AM

Syeda Aliza Khalid

12270

Students should meet their submission deadline as there is no re-take or re-attempt after the
deadline.

IMPORTANT INSTRUCTIONS:

Read the Instructions carefully.

1- All of your Final exam papers will be available and visible to you on June 08, 2020 at 12 am.
2- This will be a take home exam and you would have 2-3 days to solve your paper.
3- You can give your answers in hand written or in type-written form as per your convenience.
4- If you are giving hand written answers then you must use A4 paper sheet with sufficient margin on
left and right side.
5- You are required to solve and upload your answer file within the given deadline.
6- The deadline will be mentioned on your exam paper.
7- Please make sure to mention your name and your registration number on top of the first page of
your answer file.
8- Solve the questions in sequence as given in the paper.
9- After solving all the answers, make the serial numbering on all your A4 answer sheets.
10- After completing a paper, you are required to make its Snap Shot (or Scan) and make its single
.pdf file by arranging all your sheets in sequence.
11- Make the file name as per given format:
Subject Name (last four digits of your Registration Number)
e.g. Intro to Math (2342).pdf OR Cryptography (2342).pdf
 12- Please make sure that your pdf file is sufficiently visible and readable.
13- You must avoid any blur or dull pictures. It is recommended to use black color pen to write your
answers.
14- Don’t use pencil.
15- Upload this answer file on your respective VLE folder within the given deadline

Question 1: Some theorists suggest that leaders should be able to adjust their style to the situation in
which they find themselves. Others suggest that leadership styles are relatively fixed and that leaders
should be matched to situations in which they can exercise most control. Discuss(6 Marks)

Answer:
● The theory of leadership always suggests that no single leadership style is best. It all
depends on you and the situation at hand and the type of leadership style that is best
suited in that situation.
● According to my point of view, those leaders are the best of all that are able to adapt their
style to the situation and find themselves and coming up with ideas and solutions.
● By developing your leadership skills you maximize your chances for success and
achievement.
● Leaders should adapt participative leadership in which the leader allows members to take
more active role to complete the task.
● By using different leadership style you make the best use of the resources and techniques
to get the positive results.
● The leader must have to change their style according to the situation at hand which is best
to increase performance and satisfaction.
● Selecting leadership style always the good manner and approach of providing plans and
motivating people.
● Example: Martin Luther king used a variety of styles to establish and lead. He struggles a
lot in his life. Although he was the best leader of his time. He wins the hearts and minds
of his followers.

Question 2: Explain the situations where you are most likely to use these Non-listening types or
behaviors? Explain each type with a scenario. (14 Marks)

1. Pseudo listening
Pseudo listening is kind of listening, in which the person is pretending to listen but not
really absorbing anything from the conversation.

● Scenario: I remembered my memory from last year. I was going out with my
friends for lunch. We planned everything. When I told my parents about it and
 asked for some money. They just ignored me. They pretend like they are listening
me but they don’t. They don’t even notice me I waited there for 5 minutes.

2. Selective listening
Selective listening in which the listener only selecting the information which is relevant
to their own needs or interests and ignore the topics if they do not align with their
interest.

● Scenario: Selective listening according to me is like a student with a highlighter.

Whenever I study for a test I commonly use a highlighter to focus on key ideas in
my notes. This is because when to highlight important information on text that
gets the point.

3. Defensive Listening
Defensive listening is a type of listening where a person takes an innocent comment as a
personal attack. It’s hard to deal with a person who focuses on defensive listening. Most
of us think that it is a personal attack however it is not. This can cause hate and can also
cause a fight among people.

● Scenario: When talking with your siblings, don’t bring anything that could create
fight. Whenever I talk about something in the context of conversation, my little
sister always takes it as a defensive comment. She keeps getting angrier at me.
She says the things like, why you are criticizing me? She gets defensive. I feel
like my feelings don’t matter to her. I always try to convince her. I know that we
can’t control others action or reactions. But we can increase the chances that they
will listen to us by communicating in a constructive way

4. Ambushing
People who listens carefully to a message and then uses the information later to attack the
individual. Ambushers want to retrieve information and using it to discredit and
manipulate another person.

● Scenario: In 2014, I was a new internee working back in the office of educational
institution. At there I was working as a data entry and handling mails. I also know
how to handle ridiculous or inappropriate customer complaints. I was sitting with
my friend telling her about my job and duties and my hectic job routine. Although
I am just telling her not complaining about my job. The next day my ma’am
called me asked me why you hate working here. If you don’t like it why don’t you
leave? I was stunned and confused. I explained I had never complained to anyone
about my job and in fact, I had received many compliments from the mutual
advisors. I stay calm and I don’t react to personal attacks. Don’t complain to your
co workers about the job. An ambush person always wants to create drama that
they can weaponize against you.
 5. Insulated listening
Insulated listeners are people who avoid or ignore certain topics of conversation.

● Scenario: one insulated moment usually happened with me is that whenever I am

using my cell phone in any family gathering or event; my younger cousins asked
me for my cell phone so that they can play any games or do something
entertaining in my cell phone. But I just ignore them showing as I am really busy
using my phone. I totally avoid them.

6. Insensitive Listening
Insensitive listening is allowing your mind to get distracted to your own concerns and
disregarding the other person emotions and feelings.

● Scenario: last year I want to Hyderabad with my family and final diploma exams
were going on. My father’s cousin died all of a sudden so we went there. When I
came back to my institute and asked my teacher to take my exam she just refused
me. Although my mother wrote an application and mentioned everything about
that incident but she didn’t agree and she was so strict. This was the very bad
incident of my life.

7. Stage Hogging
People who are only interested in expressing their own thoughts and don’t care about
what others wants to say. They become narcissistic. They believe they are special. And
disregarded the other person needs and opinions.

● Scenario: I recently got caught in a unilateral conversation with my classmate.

She was a nut head who was obsessed with conspiracies. She literally was
quacking up all the time without backing her story with conclusive facts. At first,
I kept ignoring her but I soon got fed up. Later that evening, I kept on thinking
how foolish can people turn out to be. I eventually stopped strolling my memory
lane as I soon drifted into the land of dreams. Why people are so obsessed and
become narcissist. We really need to cut such people from our life.

Question 3: What advice would you give to calm down a colleague who’s stressed out about a deadline?
(5 Marks)

Answer: Stress is a natural response to challenging situations, and it can be helpful in small
doses. It can energize you and make you feel more manageable.
● Use positive coping strategies.
● Find the root cause of a problem
● Let them know that you understand their state of mind and be emphatic.
● Offer them help.
 ● Check your calendars and put together a step by step strategy.
● Make a plan
● Build some extra time.
● Always stay positive.
● Give yourself a brief break to do something you enjoy.

Question 4: Each person is represented by their own four-quadrant, each of these contains and
represents personal information - feelings, motivation - about the person, and shows whether the
information is known or not known by themselves or other people. You are required to;
(5 marks)

a) Draw a Johari Window Model and explain each self with examples

Known to self Not known to self

Known to Open Blind

other

Hidden Unknown
Not known
to other

● Open Self: Things that are known by you and also seen and acknowledged by
other.
For example: an example of this is the facebook and other social sites where all
the users’ information post so other can learn more about them.

● Blind Self: It is the self in which the information about yourself is known to
others but that information is not known to you.
For example: Blind self can be in the form of body, language, habits, mannerisms,
tone of voice etc. This can be challenging as it involves exposing weaknesses and
imperfections that can exploited by others.

● Hidden Self: what the person knows about them that others do not know. We
avoid sharing our information with others.
For example: when you are tense you avoid sharing your problems with other
person. Because you know no one can understand your feelings like you do.
 ● Unknown Self: the things neither of us know about ourselves and also not known
by others.
● For example: a natural ability that a person does not know they have. Uncovering
hidden talents, unknown skills and abilities.

b) List and explain FOUR components of Known and Hidden self of your own

Four Components of Known Self:

● Accepting: I accept everything whether it is good or bad in life. It’s good to seeing
yourself as entirely natural and understandable with life. The path of life will become
more peaceful and happy.
● Mature: when you are relatively okay with the change. When you face the real facts about
life. There are a lot of toxic, dramatic and negative people in the world. And you finally
realized that you don’t have time for those people so you cut them off.
● Trustworthy: trustworthy doesn’t means that people trust you only it means you are there
for them when they need you. I am very honest with my friends and family.
● Reflective: It means you think or reflect everything you do. It is like concept of learning
from experience. I always give time to things and thinks carefully about it.

Four Components of Hidden Self:

● Aggressive: I sometime becomes aggressive I don’t know why. And it creates my bad
impact on others. There are many ways to control your anger. Whenever I am angry I
listen music and I always try to find the causes of aggression to overcome it.
● Aims and goals: if you want to succeed in life never share your goals with anyone. I
believe that if you remain silent about your life goal you will succeed. I don’t think so
you need to announce to the whole world as soon as you set a goal.
● Fear of heights: it is generally understandable to be a fear of heights. I am very scared of
that kind of buildings.
● Food and cookery: I am very foodie. I always enjoy trying new dishes at a restaurant.