Porter's Five Forces Analysis - Technology Sector

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Porter’s Five Forces Analysis

Technology Sector

Bargaining Power of Buyers


► Mostly include customers in the form of buyers.
► Large number of players: national + international
► Lower switching cost because of availability of large number of players in the market
► This means that it has leads to higher power being concentrated in the hands of the buyers
which means that they are the price setters influencing demand of product/ service
► The only way to retain the buyers is by offering differentiated services (especially
influencing their post-purchase behavior.

Bargaining Power of Suppliers


► Power of suppliers is very low because of high-standardization. For instance, consider the
mobile market or the chip market which are pretty niche when it comes to the type of
differentiation one is seeking in the technology needed.
► Existing relationships between the suppliers and the buyers makes it difficult for new
suppliers to establish base.

Rivalry among Existing Competitors


► IT industry is very concentrated, especially when it comes to big players like TCS and Infosys.
These have established their base in such a manner that the entry barriers might be really
high.
► There is intense competition for conventional IT services: Application Development &
Maintenance, IT Infrastructure Management Services, Network Management Services,
Data-center Services etc. leading therefore to commoditization.
► Similar types of services in the market leaves very little to differentiate based on these
services.
► Products in this industry are well branded and tend to have a strong customer base.

Threat of Substitutes Products


► From the perspective of the industry, and not any product in general, there is not much of a
threat from substitute because there aren’t any as such.
► Digital dominance in the market is irreplaceable with more and more businesses going
online. Car manufacturers, financial services are adopting to IT and tech at a very fast pace
making it difficult to come up with a viable replacement in due time. Till that due time
another consumer centric product would be rolled out in the market.
► Also, ITES industry is kind of irreplaceable at this point of demand with its demand growing
up.
Threat of New Entrants
► IT industry is ripe for disruption from the upstarts unless the existing incumbents keep on
innovating.
► New tech in the market can appeal to an entirely new niche segment which was till now not
catered to or a blue ocean entirely.
► Also, because of its continuous growth & profitability, regardless of the situation, it might
attract a new entrant.
► Because of the risk of technological obsolescence and maturity of life cycle of a new
product, new entrants can establish their base.

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