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Sl. No. Probable Cause Count

The document contains data from surveys of 200 employees at a company about the probable causes of complaints. It includes tables with the causes and their counts, sample size and number of complaints in different samples, and statistical analysis of the data like means, standard deviations, control limits, and a p-chart.

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Akshaya Lakshminarasimhan
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62 views6 pages

Sl. No. Probable Cause Count

The document contains data from surveys of 200 employees at a company about the probable causes of complaints. It includes tables with the causes and their counts, sample size and number of complaints in different samples, and statistical analysis of the data like means, standard deviations, control limits, and a p-chart.

Uploaded by

Akshaya Lakshminarasimhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Sl. No.

Probable cause Count


1 Less agile 5
Delay In loading
2 41
and unloading
Fraudulent
3 14
customers
4 Rely on vendors 108
5 Outdated trucks 10
Low computer
6 8
literacy
Redundant paper
7 2
work
8 Lack of SOP 93
Improper data
9 16
entry
10 Leadership 3

Sl No. Sample size No. of complaints p Value P(bar)

1 200 14 0.07 0.05775


2 200 8 0.04 0.05775
3 200 13 0.065 0.05775
4 200 18 0.09 0.05775
5 200 15 0.075 0.05775
6 200 5 0.025 0.05775
7 200 12 0.06 0.05775
8 200 17 0.085 0.05775
9 200 21 0.105 0.05775
10 200 20 0.1 0.05775
11 200 9 0.045 0.05775
12 200 7 0.035 0.05775
13 200 5 0.025 0.05775
14 200 11 0.055 0.05775
15 200 21 0.105 0.05775
16 200 14 0.07 0.05775
17 200 10 0.05 0.05775
18 200 3 0.015 0.05775
19 200 4 0.02 0.05775
20 200 4 0.02 0.05775
Mean 11.55
Std Dev 5.906953975033
p(bar) 0.05775
n(bar) 200
UCL 0.107234059933
LCL 0.008265940067
StdDev 5.906953975033
USL 23.62781590013
LSL -6.170861925099
Cpl 1
Cpu 0.681559167448
Cp 0.840779583724
Cpk
USL-Mean/3std dev 0.681559167448
Mean-LSL/3std dev 1

1.431623931624
CAUSES OF COMPLAINTS ACCORDIN
10 Leadership

9 Improper data entry

8 Lack of SOP

7 Redundant paper work

6 Low computer literacy

5 Outdated trucks

4 Rely on vendors

3 Fraudulent customers

2 Delay In loading and unloading

1 Less agile

0 20 40

Upper Control Limit Lower Control Limit


0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522 p-chart
0.107234059933478 0.008265940066522
0.12 UCL=0.10
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522 0.1
0.107234059933478 0.008265940066522
0.08
0.107234059933478 0.008265940066522 p(bar)=0
0.107234059933478 0.008265940066522 0.06

0.107234059933478 0.008265940066522 0.04


0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522 0.02
LCL=0.0
0.107234059933478 0.008265940066522 0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522 Column E Column F Column G Column H
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522
0.107234059933478 0.008265940066522
F COMPLAINTS ACCORDING TO GATI EMPLOYEES

20 40 60 80 100 120

This chart isn't available in your version of Excel.


hart Editing this shape or saving this workbook into a different file format will
UCL=0.10723 permanently break the chart.

p(bar)=0.05775

LCL=0.0082
0 11 12 13 14 15 16 17 18 19 20

Column G Column H
Excel.

nto a different file format will

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