A Successful Advertising Campaign: Junior Assistant Gabriela Vâlceanu, PHD Candidate
A Successful Advertising Campaign: Junior Assistant Gabriela Vâlceanu, PHD Candidate
Abstract:
”TO ADVERTISE OR NOT TO ADVERTISE?” is the question which
continually confronts the business man. The importance of advertising has long been
recognized by the more enlightened members of the business and industrial world.
Strategies for a successful advertising business campaign are an important factor
for every company and business. As many of you know advertising and promotion are all
around us. Whether you watch television, listen to driving on the highway, flipping through
a magazine or listening to radio, which is watered at each end by posts, to try to obtain a
product or a service. And although there has been much discussion as to whether the
advertising is effective and if there are people to buy the products concerned, the reality is
that many companies spend billions of greenbacks in advertising with the hope that it will
increase profits. Good advertising has the power to make people notice and buy the product
or act to the advertisement.
Advertising has evolved to be the most important marketing tool for organizations
to launch their products in the market. With the print and electronic media becoming an
integral part of a layman's life, advertising has assumed a crucial role in the success of new
products. There is fierce competition to gain a lion's share in the market, so better the
advertising strategies, higher the chances of success.
Successful advertising campaigns have been a testimony to the fact that customers
are kings, and once they love a product, it's sure to become a brand. Starting from soft
drinks, to shampoos or luxury cars, advertising can create a world of difference in the
future prospects of a product and the company.
The magic of successful advertising campaigns is such that products just don't
remain things, they move on to become brands or entities in the eyes of consumers. The
jingles become popular among the masses and you can hear people humming the jingles or
reciting the punchlines of successful advertising campaigns. Let us take a look at some of
the deeper aspects of advertising campaigns.
81
Elements of a Successful Advertising Campaign
The importance of marketing in today's business environment is undoubtedly
immense. No firm can sit back and watch their competitors take over the market. The right
time to launch a product is an essential factor to decide the fate of a new launch.
Marketing strategies govern the success of products and advertising forms the
subset of a marketing plan.
Primary Research
In primary research, data is collected directly from the source. For example, if the
objective of the research is to understand the demand of a particular product, then
collecting feedback directly from the customer by talking to them, is called primary
research. Primary research involves the collection of crucial data via interviews, surveys or
focus group sessions. It's time consuming and expensive. However, it is suited for
gathering specific data. Primary research can be further categorized into the qualitative and
the quantitative type.
Quantitative Primary Research: This type of primary research involves the
collection of numerical data via surveys. The most frequently used quantitative technique is
the 'market research survey'. The numerical or quantitative information obtained is then
statistically analyzed. Such surveys comprise of questionnaires with closed ended
questions. In a close ended question, a respondent is needed to answer by ticking one of the
options given. People generally agree to cooperate, when surveys are less time-consuming.
For example, a bank may generate a questionnaire, wherein its aim is to find out what
people think of their services. Numerous questions may be asked in the questionnaire and
the answer options are excellent, good, poor or very poor. This data obtained is analyzed
statistically and a conclusion is ascertained. The main rule followed, while conducting
quantitative research is that all the respondents should be given the same questionnaire with
the same set of questions. These quantitative surveys can be carried out, either face to face
(asking people on the street to fill them), email, telephone or by post (self completion and
posting it back).
Qualitative Primary Research: This type of research involves gathering data via
interviews or focus group sessions. In this type, open ended questions are included. This
means the questions cannot be answered with a yes or a no. They include in-depth
interviews, wherein a trained executive interviews one or more respondents. The
interviewer may carry out the interview on a one to one basis, with two, triad or even 4-5
respondents. Such open ended interviews enable the researcher to receive data about the
likes-dislikes, requirements, positive-negative feedback, trends and emotional motivators of
the primary market. Unlike the quantitative type, this type does not comprise of a fixed set
of questions. The interviewer may have a basic framework of questions ready, however, the
flow of the interview is impromptu. The respondent has the freedom to express himself.
This helps the interviewer understand the situation better. Focus groups are another method
of carrying out qualitative research. These groups generally comprise of 6-8 respondents,
led by experienced professionals (research moderators). The role of the professional is to
ask general, as well as specific questions, to the group of respondents. By encouraging a
discussion, they are to draw out the required information. However, since focus groups
require experienced professionals, it's an expensive technique.
Secondary Research
In secondary research, the analysis of information that has been collected for some
other purpose, is carried out. This means, that secondary research is carried out by
gathering data from sources such as government publications, libraries, internet, magazines,
chambers of commerce, etc. The data required may be in the form of demographic or
statistical data, set of articles or some studies. Firms can analyze their target markets,
evaluate competitors, assess social, political and economic factors. Data for secondary
research can be obtained from a variety of sources such as:
- Chambers of Commerce: Each local area comprises a chamber of commerce,
which possesses information about the local businesses and local community.
- Business Information Centers: Small business firms can use such centers, as they
provide a large collection of books, videos, publications and other important resource
materials.
- Trade Associations: Trade associations provide information on industry leaders,
the standards they observe, latest trends, competitors, etc.
- Marketing Departments of Local Colleges: Firms can access special research
projects prepared by students.
- Wholesalers and Manufacturers: Firms can obtain information from wholesalers
and manufacturers, regarding customer's likes and dislikes, complaints, costs, industry
standards, etc.
- Magazines and Newspapers: Industry journals and newspapers are a great source
of crucial information. News events, latest news on politics, economic indicators, etc. are
helpful for firms in understanding the market and its trends.
- Competitors: Conducting research on the products or services, prices, brochures,
marketing techniques, etc. helps firms understand how to augment their business.
Besides the above mentioned resources, firms can obtain data from libraries,
various books and publications, banks, insurance companies, real estate companies, etc. As
83
compared to primary research, secondary research is easier. It is less time consuming and
not as expensive. However, the drawback of secondary research is that the data may not be
updated and may not be customized to suit the need of the research. Since it involves the
analysis of data collected by somebody else for a different purpose, the analysis may not be
accurate. For example, a firm manufacturing leather bags can find out how many people
buy their bags, using secondary research. However, they can't determine the amount people
are willing to pay for their particular leather bag design.
For firms planning to introduce a new product or service, conducting market
research helps understand the customers attitude and preferences. It also minimizes the risk
of incurring losses in the business. Market research conducted by either primary or
secondary method is vital to any business and its objectives.
3. Promotion Strategies
There are basically two promotion strategies; the push strategy and the pull
strategy. According to the push strategy, the marketers give generous discounts and
benefits to the customers, so that, the sales can be increased drastically. One of the most
successful strategies, the method of giving discounts is often successful for most of the
firms. In the push strategy, main focus is on reducing costs of the advertising. The other
strategy, the pull strategy minimizes the use of different channels and the major focus is on
advertising the product. It's goal is to create a potential market for the products of the firm.
85
You may be a person who does not like to negotiate, but often ends up in positions
where negotiation becomes necessary. Most people wrongly think that negotiation skills are
only for salespeople. But, imagine a situation where you are planning to sell your house.
Now, without negotiation you might end up getting a price that's much lesser than what
your house deserves. Think of the losses you might have to incur, just because of poor
negotiating skills. Thus, reasonably good negotiation skills can benefit you greatly, even if
you are not in the sales business. For people in sales businesses, excellent negotiation skills
are a must. Your sales depend upon your 'sales talks' and the price you fetch for your
product, entirely depends upon your negotiation skills. I consider following guidelines for
effective sales negotiation skills and techniques.
Understand Your Product and Evaluate Customer Feedback
The first step towards excellent sales negotiation, is to thoroughly understand your
product. Study your product or service well, and evaluate the values that you have to offer.
Seeking feedback from your customers is crucial to sales success. Your customers can give
you a better idea about your weak points, and the areas where your competitors score over
you. Always be open to suggestions and criticism from customers. They are pivotal in
improving your product. Understanding your weak points can help you in the preparation
of an explanation and swiftly sail you through tricky questions, during a negotiation.
Understand Your Competitors
Conduct a market research and find out who the major competitors are, in your
chosen product line. Research the tactics of these contenders and plan accordingly. Identify
your strong areas and assert them positively, on the negotiation table. Refrain from
criticizing your competitor's product, as that would make you look too desperate to sell
your product.
Plan a Sales Strategy
Plan a sales strategy with your marketing team. Develop a line upon which to act,
during a negotiation. Adhere to those guidelines while you are actually negotiating.
Understand Your Customers
Only customers can tell you what motivates them to buy your product. Hence, ask
them key questions and try to figure out what this motivation is. You may get a general
idea, depending upon your sales expertise and past experience. Understanding their
motivation can determine your next step in a negotiation process.
Focus on Value and Not on Price
Always emphasize upon the values and the benefits your product is likely to offer
to the customers. Smartly avoid any price talk, especially when your product in leading in
that area. If possible, dodge direct price related questions. The customer is anyways going
to get it straight, as the price is the foremost factor that influences his decision to buy. Until
then though, keep flashing your 'value card'.
Do Your Homework
Last but not the least, do your homework properly. Asses all the situations and
prepare yourself accordingly. The other party is likely to come well prepared as well, hence
have a back up plan ready to deal with their plan.
On the Negotiation Table
No matter how hard you prepare for a particular negotiation meeting, it is only
your actual performance on the table that determines your sales. Do not chicken out if you
find the situation going out of hand. Stick to your plan as far as possible, but do not hesitate
to take drastic decisions, if you must. If you do not see a profitable situation for yourself,
try to reduce your losses and attain a win-win situation for both the parties. Negotiation
skills are seldom inborn. You have to take efforts to develop these particular skills.
Excellent negotiation skills can take you a long way in your business.
87
• Chalk out the marketing promotion methods that include various types of
advertising.
It can be said that advertising techniques are tools that are used to generate more
sales. It also acts as a medium for businesses to make the masses aware of the new products
which they may have launched. The major points which you need to keep in mind while
creating a successful advertisement are that it should attract the attention of the people, the
viewers should be able to feel the need and change the way the end users think. All these
can lead to better revenue which will give you better market share. There are several
advertising techniques which you can use like internet advertising, writing mails, TV and
newspaper advertising, etc. If you are a small business owner, then you should try and
know the advertising techniques for small business, so that you can get better returns from
your business.
Effective Advertising Techniques
There are different types of advertising techniques and it's due to the effectiveness
of these techniques, people are come to know about the different products in the market,
besides the services provided. Newspaper and TV advertisement are some of the oldest
advertisement techniques used. With the advent of internet modern advertisement methods
like social networking websites, search engine advertising and internet affiliate marketing
has gained popularity. Let's take a look at each of these techniques and their effectiveness
in today's world.
Internet Advertisement
Advertising in the sponsored links of major search engines, has become one of the
most effective method of internet advertising. The reach of the internet has become so huge
that every person in any nook and corner of the world can view the advertisement of your
products. Moreover, if you own a website, you can use search engine optimization
techniques, wherein your website would be in the top 10 results of search engines. Getting
to the first few rankings helps you to get a wider audience, which in turn can lead to more
sales. Other forms of advertising include pay per click advertising and email advertising,
which can also be tried out.
Newspaper Advertising
Advertising in newspapers have been used for several generations now and has been
one of the most effective means of communicating with the audience. To create a
successful advertisement in the print medium, you need to know some of the most effective
print advertising techniques, like creating catchy slogans, inclusion of an offer, promotional
advertising, etc. These techniques need to be used in other forms of advertising as well, as
the amount of time spent on an ad by the end user is very less.
Mail Advertising
Direct mail advertising is a common advertising techniques and has also become a
popular means of connecting to a wide range of audiences. In this technique, you get the
mailing addresses of as many people as possible in a particular locality and send them a
flier or brochure of your products. You can also send postcards, but make sure that there is
enough content, as content is read.
TV Advertising
Advertisement on the television gives a semblance of a brand, and so it's important
that you use this medium to the hilt. However, it's not that without advertising in this
medium, a brand would not be created, there are several companies which don't use this
medium and still are huge. The most important thing is having a compelling offer, which
the audience would be interested in. Moreover you need to give your contact information
be it your website address, telephone number, in that short period of time. Other than these,
there are other mediums which you can use, and these include banner advertising, public
relations, radio advertising and word of mouth advertising.
What are Banner Ads?
Banner ads are in many ways similar to the traditional printed advertisements in
magazines. However, they do differ in several ways from the traditional mode of
advertising. When a banner advertisement is placed on any particular website, a click on
the ad directly transports you to the website of the product that is being advertised. This
means, you are saved the time of going to a store to purchase the product that has been
advertised. Moreover, a banner ad is definitely more attractive than a regular printed ad,
because a lot of graphics and animation can be added to it, to make it eye-catching and
visually appealing. The location of the ad, however, is limited to one single place. There
are, of course, instances of banner advertising where the graphics and animation are simply
overdone.
When a customer clicks on a banner ad, he is directed to the website of the product
that has been advertised. Banner advertisements are based on the concept of pay per click
advertising. This gives the publishing website income every time the ad is clicked, as a
customer has been directed to the advertiser's website. Whether or not this click on the ad
gets converted into a sale is immaterial. The publishing website will be given a payment,
on the basis of the prevalent banner advertising rates. However, the banner advertising
effectiveness will be determined for the advertising website, only when the click gets
converted into a sale.
If the web surfer does not click on the advertisement, the banner ad does try to
ensure that the image of the promotional product has been registered, and that the web
surfer will sometime in the future, visit the website directly. Then, the effectiveness of
banner advertising is measured by the number of times the ad has been clicked, the number
of times a visitor has been directed to the advertiser's website, and the ratio of the clicks to
the page views. This gives them an exact idea of whether a visitor has been directed by a
banner ad, or by some other medium. This rate ranges around only .1% and is rarely higher.
Lastly, whether or not a visit to the website through the banner ad was converted to a sale is
calculated. This gives an actual measure of banner advertising effectiveness.
89
possible, keep it relevant to the product that is being advertised, and be attractive
yet simple. Subtle messages will not be understood in banner ads. Also remember
to include your company name and your company logo on the ad. Even if a
customer does not click on the ad immediately, the logo will leave an impression,
and he will definitely come back to you some time.
• Create Urgency: When you include text like 'limited period offer', or 'offer valid
until stocks last', you are more likely to generate sales through banner ads. This
gives the customer the idea that the product is indeed limited, and that he should
make the most of the time during which it is available.
• Size Matters: Try to use a strategically located larger banner so that it is visible to
the customer. It will definitely be more effective than a smaller banner in some
corner of a web page. Though this usually depends on the website that publishes
your ad, if it is visually appealing, it is bound to win an important spot on the web
page.
• Just Clicks Are Not Enough: Banner advertising effectiveness cannot only be
measured by the number of clicks on the ad. The mere presence of an ad at all
times, gets it registered in the mind of the customer, which may then transform
into a sale at some particular time in the future. It is simply a strategy you will
have to attempt, so that it eventually converts into a sale.
You may see a lot of figures that tell you that banner ads are actually not very
effective, and the conversion rate is very low. However, understand that a banner
advertisement is only as effective as you make it. Just like any other form of advertising,
banner advertising is based on certain strategies, which when employed in the right
manner, can definitely improve the banner advertising effectiveness
References:
[1.] Kotler, Ph, 2010, Marketing Management. 13th edition. New Jersey, U.S.A, Prentice
Hall,
[2.] Grimaldi J.,2009, The Art Of Advertising, London, T.B.Brown
[3.] Taylor J.W, 2009 , How To Create A Successful Advertising Plan
[4.] http://jobfunctions.bnet.com/abstract.aspx?docid=66076
"
91