Beyond Lean Six Sigma: "The First Choice Way - The Common Management Approach For The Largest Logistics Company"
Beyond Lean Six Sigma: "The First Choice Way - The Common Management Approach For The Largest Logistics Company"
Beyond Lean Six Sigma: "The First Choice Way - The Common Management Approach For The Largest Logistics Company"
2 Concept
3 Implementation
4 Exemplar
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 2
The Company
Corporate Center
“Die Post für Deutschland” “The logistics provider for the world”
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 3
The Bottom Lines
Provider Our
of Choice message
We are
… centered on our customers.
… convinced about openness and teamwork.
… focused on our financial success.
… committed to a better world.
Investment Employer
of Choice of Choice
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 4
The Begin of “First Choice”
LEAN & Six Sigma as the main method of “classical” First Choice provides structure and specific tools in every phase of
process improvement
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 5
The Recognition
Source: Corporate First Choice; 1) Data as of January 2014; 2) Process Improvement Advisor and Advisor; 3) Master Bronze, Advisor and Senior Advisor figures are mutually exclusive ,
also they are certified figures while number of trained senior advisors and advisors are higher; 4) % favorable EOS score for DPDHL for Living First Choice; 5) As of Dec 2013 (for DGF,
MAIl & GBS), as of June 2013 (for CSI, DSC & FRT), EXP & GM figures not reported)
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 7
The Left Open Questions…
• Financial impact
How can we engage management and trigger
improvements more proactively?
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 8
The Answer
1 Background
2 Concept
3 Implementation
4 Exemplar
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 10
The Evolvement
LEAN & Six Sigma Expanding Scope THE FIRST CHOICE WAY
Define
Processes Performance
Management
Control Measure
LEAN
Performance
THE FIRST
DMAIC Manage-
ment
House CHOICE WAY
Improve Organization
Organization
& Skills
Mindset &
Analyze & Skills Behaviors
ACT Change Management, Lean House, Performance Dialogs, Gemba, 5S, NPA
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 11
The First Choice Way
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 12
The First Choice Way – Consistent Routines
THE FIRST CHOICE WAY empowers all levels to live THE FIRST
CHOICE WAY principles by using the comprehensive toolbox
Measure
regarding the principles of THE FIRST
Improve Analyze
CHOICE WAY
DGF Country
Alignment Program • Living up to the principles leads to a
culture of Continuous Improvement
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 13
Agenda
1 Background
2 Concept
3 Implementation
4 Exemplar
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 14
The Doors
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 15
Unlock The Door: Self-Assessment
Engage Management by
• Creating a common understanding of gaps between As-Is vs. To-Be state
• Identifying how to further improve the business
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 16
Unlock The Door: GEMBA Walk
Managers on all levels strive to get first hand impressions, not only
relying on reports or other people’s opinions
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 17
Unlock The Door: Performance Dialog Cascade
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 18
The Fundamental to Sustainability
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 19
Agenda
1 Background
2 Concept
3 Implementation
4 Exemplar
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 20
The DPDHL’s “IT Services”
27 Countries
80 Nationalities
3,400 Employees
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 21
The Exemplar
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 22
Reaping The Benefits
After 31 months1), The First Choice Way journey benefits seen in our
People, Quality and Flexibility performance
Continuous Improvement
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 23
To Know More…
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 24
Closing Summary… Beyond Lean Six Sigma
How? A Common
Management Approach
Beyond Lean Six Sigma | LSS Summit Asia 2014 Deutsche Post DHL | Page 25