Western Chemical uses various information systems to support its business operations, decision making, and strategic goals. It uses a transaction processing system with an e-commerce website to connect with customers and suppliers and share sales and order data in real-time. An expert system helps engineers solve complex refinery problems. Management accesses reports and uses interactive systems to evaluate decisions, while top management reviews performance summaries and industry comparisons. Western Chemical is working to increase the efficiency of these systems as it expands its global e-business and electronic commerce operations.
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Western
Western Chemical uses various information systems to support its business operations, decision making, and strategic goals. It uses a transaction processing system with an e-commerce website to connect with customers and suppliers and share sales and order data in real-time. An expert system helps engineers solve complex refinery problems. Management accesses reports and uses interactive systems to evaluate decisions, while top management reviews performance summaries and industry comparisons. Western Chemical is working to increase the efficiency of these systems as it expands its global e-business and electronic commerce operations.
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Western Chemical uses the Internet and an electronic
commerce website to connect to its customers and
suppliers, and to capture data and share information about sales orders and purchases. Sales and order data are processed immediately, and inventory and other databases are updated. Videoconferencing and electronic mail services are also provided. Data generated by a chemical refinery process are captured by sensors and processed by a computer that also suggests answers to a complex refinery problem posed by an engineer. Managers and business professionals access reports on a periodic, exception, and demand basis, and use computers to interactively assess the possible results of alternative decisions. Finally, top management can access text summaries and graphics displays that identify key elements of organizational performance and compare them to industry and competitor performance. Western Chemical Corporation has started forming business alliances and using intranets, extranets, and the Internet to build a global electronic commerce website to offer their customers worldwide products and services. Western Chemical is in the midst of making fundamental changes to their computer-based systems to increase the efficiency of their e-business operations and their managers’ ability to react quickly to changing business conditions. a. Make an outline that identifies how information systems support (1) business operations, (2) business decision making, (3) strategic advantage, (4) an e- business enterprise, and (5) electronic commerce at Western Chemical. b. Western Chemical has many different types of information systems. Identify as many as you can in the preceding scenario. Explain the reasons for your choices.
Transaction Processing Systems (TPS):
Western Chemical uses the Internet and an electronic commerce website to connect to its customers and suppliers, and to capture data and share information about sales orders and purchases. Sales and order data are processed immediately, and inventory and other databases are updated Data generated by a chemical refinery process are captured by sensors and processed by a computer that also suggests answers to a complex refinery problem posed by an engineer.
Office Systems Videoconferencing and electronic mail services are also provided
Management Information System (MIS):
Managers and business professionals access reports on a periodic, exception, and demand basis, and use computers to interactively assess the possible results of alternative decisions
Executive Support System (ESS):
top management can access text summaries and graphics displays that identify key elements of organizational performance and compare them to industry and competitor performance.