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Text Message Provider

[1] The PAC (Porting Authorisation Code) allows mobile users to switch providers while keeping their phone number. [2] Ofcom found that the old PAC system could lead to delays and customers paying for two contracts at the same time for a month during the switch. [3] Existing providers sometimes made it difficult by using cancellation calls as an opportunity to try and retain customers with better deals. [4] Ofcom's own research found that a third of people find it difficult to cancel existing mobile services, while 45% said the switching process takes too long and 39% said contacting multiple providers is too much hassle.

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Vit Olivér
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28 views2 pages

Text Message Provider

[1] The PAC (Porting Authorisation Code) allows mobile users to switch providers while keeping their phone number. [2] Ofcom found that the old PAC system could lead to delays and customers paying for two contracts at the same time for a month during the switch. [3] Existing providers sometimes made it difficult by using cancellation calls as an opportunity to try and retain customers with better deals. [4] Ofcom's own research found that a third of people find it difficult to cancel existing mobile services, while 45% said the switching process takes too long and 39% said contacting multiple providers is too much hassle.

Uploaded by

Vit Olivér
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Válaszolj a kérdésekre magyarul a 2.

oldalon, majd mentsd el a


változtatásokat!

You can now switch mobile


provider by text message
What happened?
Switching mobile providers is
notoriously difficult, especially if you
want to keep your phone number rather
than be given a new one. Ofcom has
introduced a new system that lets
mobile users switch via a text message.
Before now there were two ways to
switch. First, you simply cancelled your
existing service and signed up for a new
contract, but that meant losing your
phone number. To address that, Ofcom
came up with the Porting Authorisation
Code (PAC) system. If you wanted to
switch, you needed to get the PAC from
your current provider and give it to your How will it affect you? Using the PAC text-to-switch service
new one. Between them, they would The Text-to-Switch system is now live means you get to keep your existing
coordinate shifting your phone number. for customers of Vodafone, O2, Three phone number. If you’d rather have a
While the PAC system was an and EE. Smaller mobile providers are new phone number instead, you need a
improvement on losing your phone not yet required to take part in the service termination authorisation code
number just to get a new contract, system, but may well do so in the future. (STAC), which you can request by
Ofcom noted that it could lead to To use the system, text the word PAC texting STAC to 75075.
delays, and some people ended up to 65075. Your provider will reply with Ofcom has also set up an information
paying for two contracts at the same the PAC code and any contract service, so you can find out contract
time for a month. Mobile operators information, such as early termination details and potential costs of leaving
didn’t make it easy, either. Under the charges, or your pay-as-you-go balance. your provider without having to call
PAC system, you needed to call your The PAC is valid for 30 days. them and subject yourself to a sales
existing provider to tell them you were Once you have your PAC, you can pitch. For that, text INFO to 85075.
leaving, which some companies used as pass it on to your new provider. The
an opportunity to hard-sell you a better switch will happen within one working What do we think?
deal to persuade you to stay. That made day so customers won’t have to pay for Well done, Ofcom. This clever,
the process onerous and confusing. two contracts at the same time. If you consumer-friendly system will save us a
Under the new switching process, have a family package with more than lot of frustration, cost and time. Calling
mobile users can request their PAC one number linked to a contract, you’ll a mobile network to get a PAC code or
simply by texting a designated number have to request your PAC through your cancel a contract is all but guaranteed
set up by Ofcom. The communications online account with your provider – you to lead to an irritating attempt to keep
regulator’s own research suggests that a should still receive it within a minute. If your custom by offering a better deal.
third of people find it difficult to cancel you’re unhappy with your existing Providers should try offering those
their existing mobile service; 45% of service and looking for a new provider, before you’re fed up, rather than when
those who want to switch but haven’t you can request your PAC before you you’ve already put in the effort to find a
said that the process takes too long, start shopping around, so you have it to better contract.
while 39% said that contacting multiple hand and can switch immediately, even It’s often worth switching, too. New
phone providers is too much hassle. in a high-street phone store. contracts almost always offer the best
deals, so shopping around when your
contract comes up is a smart move. This
service will make that easier, so more of
us can take advantage of switching for a
Credit: Ofcom

better service or cheaper offer. Mobile


operators will have to keep customers
by delivering a good service at a fair
price, rather than placing hurdles in
their path to stop them leaving.

8 10 - 23 July 2019
1. Mi a PAC?

2. Mi a PAC használatának a hátránya az Ofcom szerint?

3. Mivel nehezíti meg a eredeti szolgáltató a szolgáltató váltást?

4. Miről végzett saját kutatást-felmérést az Ofcom?

5. Kisebb mobilszolgáltatókra mikortól lesz érvényes az SMS-alapú váltás lehetősége?

6. Mit tartalmaz a szolgáltató által küldött válasz-SMS?

7. Mennyi időt vesz igénybe a szolgáltatóváltás az SMS-es módszerrel?

8. Mire alkalmas a STAC code?

9. Az új módszer mire kellene, hogy rávegye a szolgáltatókat?

10. Mi a véleménye a szerzőnek a mobilszolgáltatókról?

11. Milyen módszer a "hard-sell"?

12. Az emberek hány százaléka számára volt nehéz egy létező mobilszolgáltatást lemondani?

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