Limited Warranty: What Is Covered

Limited Warranty
The warranty obligations of Kramer Electronics Inc. (“Kramer Electronics”) for this product are
limited to the terms set forth below:
What is Covered
This limited warranty covers defects in materials and workmanship in this product.
What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from
any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse,
accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such
claims must be presented to the carrier), lightning, power surges, or other acts of nature. This
limited warranty does not cover any damage, deterioration or malfunction resulting from the
installation or removal of this product from any installation, any unauthorized tampering with
this product, any repairs attempted by anyone unauthorized by Kramer Electronics to make
such repairs, or any other cause which does not relate directly to a defect in materials and/or
workmanship of this product. This limited warranty does not cover cartons, equipment
enclosures, cables or accessories used in conjunction with this product.
Without limiting any other exclusion herein, Kramer Electronics does not warrant that the
product covered hereby, including, without limitation, the technology and/or integrated circuit(s)
included in the product, will not become obsolete or that such items are or will remain
compatible with any other product or technology with which the product may be used.
How Long this Coverage Lasts

The standard limited warranty for Kramer products is seven (7) years from the date of original
purchase, with the following exceptions:
1. All Kramer VIA hardware products are covered by a standard three (3) year warranty for the
VIA hardware and a standard three (3) year warranty for firmware and software updates; all
Kramer VIA accessories, adapters, tags, and dongles are covered by a standard one (1)
year warranty.
2. Kramer fiber optic cables, adapter-size fiber optic extenders, pluggable optical modules,
active cables, cable retractors, ring mounted adapters, portable power chargers, Kramer
speakers, Kramer touch panels, and Kramer Corona Tags are covered by a standard one
(1) year warranty. Kramer 7-inch touch panels purchased on or after April 1st, 2020 are
covered by a standard two (2) year warranty.
3. HighSecLabs security products (not including the Kramer Corona Tag), all streaming, and
all wireless products are covered by a standard three (3) year warranty.
4. All Sierra Video MultiViewers are covered by a standard five (5) year warranty.
5. Sierra switchers & control panels are covered by a standard seven (7) year warranty
(excluding power supplies and fans that are covered for three (3) years).
6. K-Touch software is covered by a standard one (1) year warranty for software updates.
7. All Kramer passive cables are covered by a lifetime warranty.
P/N: 2900-300976 Rev 9 1 www.KramerAV.com

8. All NETGEAR fully managed switches are covered by the NETGEAR ProSAFE limited
lifetime hardware warranty, lifetime technical support (90 days via phone and email; lifetime
via online chat – www.netgear.com/support), and lifetime next business day hardware
replacement. The NETGEAR fully managed switches’ lifetime warranty does not expire at
product end-of-life and is limited to the original purchaser (see www.netgear.com/warranty).
To benefit from this warranty, end customers should register at www.mynetgear.com.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited
warranty is not transferable to subsequent purchasers or owners of this product.
What Kramer Electronics Will Do

Kramer Electronics will, at its sole option, provide one of the following three remedies to
whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:
1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of
time, free of any charge for the necessary parts and labor to complete the repair and restore
this product to its proper operating condition. Kramer Electronics will also pay the shipping
costs necessary to return this product once the repair is complete.
2. Replace this product with a direct replacement or with a similar product deemed by Kramer
Electronics to perform substantially the same function as the original product. If a direct or
similar replacement product is supplied, the original product’s end warranty date remains
unchanged and is transferred to the replacement product.
3. Issue a refund of the original purchase price less depreciation to be determined based on
the age of the product at the time remedy is sought under this limited warranty.
What Kramer Electronics Will Not Do Under This Limited Warranty

If this product is returned to Kramer Electronics or the authorized dealer from which it was
purchased or any other party authorized to repair Kramer Electronics products, this product
must be insured during shipment, with the insurance and shipping charges prepaid by you. If
this product is returned uninsured, you assume all risks of loss or damage during shipment.
Kramer Electronics will not be responsible for any costs related to the removal or re-installation
of this product from or into any installation. Kramer Electronics will not be responsible for any
costs related to any setting up this product, any adjustment of user controls or any
programming required for a specific installation of this product.
How to Obtain a Remedy Under This Limited Warranty

To obtain a remedy under this limited warranty, you must contact either the authorized Kramer
Electronics reseller from whom you purchased this product or the Kramer Electronics office
nearest you. For a list of authorized Kramer Electronics resellers and/or Kramer Electronics
authorized service providers, visit our web site at www.kramerav.com or contact the Kramer
Electronics office nearest you.
In order to pursue any remedy under this limited warranty, you must possess an original, dated
receipt as proof of purchase from an authorized Kramer Electronics reseller. If this product is
returned under this limited warranty, a return authorization number, obtained from Kramer
Electronics, will be required (RMA number). You may also be directed to an authorized reseller
or a person authorized by Kramer Electronics to repair the product.
2
If it is decided that this product should be returned directly to Kramer Electronics, this product
should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a
return authorization number will be refused.
Limitation of Liability
THE MAXIMUM LIABILITY OF KRAMER ELECTRONICS UNDER THIS LIMITED
WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE
PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS
NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR
UNDER ANY OTHER LEGAL THEORY. Some countries, districts or states do not allow the
exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the
limitation of liability to specified amounts, so the above limitations or exclusions may not apply
to you.
Exclusive Remedy
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE
REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS
OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS
SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. IF KRAMER ELECTRONICS CANNOT LAWFULLY DISCLAIM OR EXCLUDE
IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES
COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS
PROVIDED UNDER APPLICABLE LAW.
IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER
PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET
SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED
WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS
PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE
PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.
Other Conditions
This limited warranty gives you specific legal rights, and you may have other rights which vary
from country to country or state to state.
This limited warranty is void if (i) the label bearing the serial number of this product has been
removed or defaced, (ii) the product is not distributed by Kramer Electronics or (iii) this product
is not purchased from an authorized Kramer Electronics reseller. If you are unsure whether a
reseller is an authorized Kramer Electronics reseller, visit our web site at www.kramerav.com
or contact a Kramer Electronics office from the list at the end of this document.
Your rights under this limited warranty are not diminished if you do not complete and return the
product registration form or complete and submit the online product registration form. Kramer
Electronics thanks you for purchasing a Kramer Electronics product. We hope it will give you
years of satisfaction.

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Limited Warranty: What Is Covered

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Limited Warranty

What is Not Covered

How Long this Coverage Lasts

P/N: 2900-300976 Rev 9 1 www.KramerAV.com

What Kramer Electronics Will Do

What Kramer Electronics Will Not Do Under This Limited Warranty

How to Obtain a Remedy Under This Limited Warranty

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