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‘2190/2020, \Whatis Porters Value Chain Analysis? Defnion & template | toolshero
Porter’s Value Chain Analysis
This article explains the Porter’s Value Chain Analysis, developed by Michael Porter
in a practical way. After reading you will understand the basics of this powerful
management tool. This article also contains a downloadable and editable Porter's.
Value Chain Analysis template.
What is a Value Chain Analysis?
The value chain also known as Porter’s Value Chain Analysis is a business
management concept that was developed by Michael Porter. In his book Competitive
Advantage (1985), Michael Porter explains that a value chain is a collection of
activities that are performed by a company to create value for its customers. Value
Creation creates added value which leads to competitive advantage. Ultimately,
added value also creates a higher profitability for an organization.
What is the Porter’s Value Chain Analysis Model?
The strength of the Porter's Value Chain Analysis is its approach. The Porter's Value
Chain Analysis focuses on the systems and activities with customers as the central
principle rather than on departments and accounting expense categories. It links
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systems and activities to each other and demonstrates what effect this has on costs
and profit. Consequently, the Value Chain Analysis makes clear where the sources of
value and the losses can be found in the organization
Porter's Value Chain Analysis toolshero
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The Value Chain activities
Porter's Value Chain Analysis consists of a number of activities, namely primary
activities and support activities. Primary activities have an immediate effect on the
production, maintenance, sales and support of the products or services to be
supplied. These activities consist of the following elements:
Inbound Logistics
These are all processes that are involved in the receiving, storing, and internal
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Production
These are all the activities (for example production floor or production line) that
convert inputs of products or services into semi-finished or finished products.
Operational systems are the guiding principle for the creation of value.
Outbound logistics
These are all activities that are related to delivering the products and services to the
customer. These include, for instance, storage, distribution (systems) and transport.
Marketing and Sales
These are all processes related to putting the products and services in the markets
including managing and generating customer relationships. The guiding principles are
setting oneself apart from the competition and creating advantages for the customer.
Service
This includes all activities that maintain the value of the products or service to
customers as soon as a relationship has developed based on the procurement of
services and products. The Service Profit Chain Model is an alternative model,
specific designed for service management and organizational growth.
ies of the Value Ch:
Support activities within the Porter's Value Chain Analysis assist the primary activities
Support activi Analysis
and they form the basis of any organization. In the figure dotted lines represent
linkages between a support activity and a primary activity. A support activity such as
human resource management for example is of importance within the primary activity
production but also supports other activities such as service and outbound logistics
Firm infrastructure
This concerns the support activities within the organization that enable the
organization to maintain its daily operations. Line management, administrative
handling, financial management are examples of activities that create value for the
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Human resource management
This includes the support activities in which the development of the workforce within
an organization is the key element. Examples of activities are recruiting staff, training
and coaching of staff and compensating and retaining staff.
Technology development
These activities relate to the development of the products and services of the
organization, both internally and externally. Examples are IT, technological innovations
and improvements and the development of new products based on new technologies.
These activities create value using innovation and optimization.
Procurement
These are all the support activities related to procurement to service the customer
from the organization. Examples of activities are entering into and managing
relationships with suppliers, negotiating to arrive at the best prices, making product
purchase agreements with suppliers and outsourcing agreements. Organizations use
primary and support activities as building blocks to create valuable products, services
and distinctiveness.
Using the Porter’s Value Chain Analysis
Porter's Value Chain Analysis: There are four basic steps that have to be followed if
you wish to use the Value Chain as an analysis model. By following these basic steps
the organization can be analyzed using the Value Chain.
Step 1: identify sub activities for each primary activity
For each primary activity, sub-activities can be determined that create a specific value
for an organization.
There are three categories of sub activities, namely:
+ Direct activities (for instance online sales from Marketing& sales)
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sales or organizing a golf tournéereht ReasuBesmers) sey
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+ Quality assurance (Proofreading and editing advertisements from Marketing&
sales).
Step 2: identify sub activities for each support activity
Here it concerns the idea how support activities such as firm infrastructure, human.
resource management, technology development and procurement can create value
within the primary activities. Use the same distinction as in step 1 for direct and
indirect activities and quality assurance. For example, consider how human resource
management can create value to inbound logistics, marketing & sales and service
This will also have to be done for the other support activities.
Step 3: identify links
This is a crucial and time-consuming step because this is about finding the links
between all the different kinds of added value you have identified. This part is of
importance for an organization when it concerns increasing competitive advantage
from the value chain. For example, a development within a CRM solution can have a
link with increasing production and sales volumes through certain investments.
Another example is the link between the complaints that have been recorded within
the primary activity service and the increase of unfilled vacancies (human resource
management) within the primary activity outbound logistics.
Step 4: look for opportunities/ solutions to optimize and create value
After you have completed the value chain analysis it is important to determine what
activities are to be optimized in order to create added value. This is about quantitative
and qualitative investments that can eventually contribute to increasing your customer
base, competitive advantage and profitability. Creating business cases will help you
give priority and return on investment (ROI) to the possibly required added value
creation of a primary or support activity.
Porter’s Value Chain Analysis template
Start listing the activities which add value to the organization with this ready to use
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Value Chain Analysis template.
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Download the Porter’s Value Chain Analysis template
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It’s Your Turn
What do you think? How do you apply the Porter's Value Chain Analysis in your
work? Do you recognize the practical explanation or do you have more additions?
What are your success factors for the good Value Chain Analysis set up?
Share your experience and knowledge in the comments box below.
If you liked this article, then please subscribe to our Free Newsletter for the latest
posts on models and methods. You can also find us on Facebook, LinkedIn, Twitter
and YouTube.
More information
1. Porter, M. E. (1985). Competitive advantage: creating and sustaining superior
performance. Nova Science Publishers.
2. Porter, M. E. (2001). The value chain and competitive advantage. Understanding
Business Processes. Routledge.
3. Porter, M. E. & Millar, V. E. (1985). How information gives you competitive
advantage.
How to cite this article:
Van Viiet, V. (2010), Porter’s Value Chain Analysis, Retrieved [insert date] from
ToolsHero: https:/Awww.toolshero.com/management/value-chain-analysis-porter/
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