1.

Visit 1 – Site Survey & Assessment

1.1. Your responsibilities

• The engineer will complete a Cisco approved Health and Safety course prior to
performing the requested services.
• The engineer will retrieve Physical Survey template (inventory, power, cooling, space,
rack elevations, photos of rack space, discrepancies needing remediation, spares
needed, console port requirements)
• The engineer must arrive at the client site at the time stated by the project coordinator,
with appropriate identification
• Any security/H&S clearance will be requested prior to the visit by the project coordinator
• The engineer will assess the following:
o Assess Power
▪ Availability for all devices
▪ Redundant/diverse
▪ Special power cord needs i.e. NEMA 5-15P Standard vs C14 to C13 vs
C14 to NEMA 5-15R
o Assess Space
▪ Adequate open rack space for each device
▪ Shelving for non-rack able devices (i.e. Cradlepoint, possibly Internet
Carrier routers)
▪ Physical separation options (not same cabinet/rack)
o Assess Cooling
▪ Confirm room is equipped with AC and note in site assessment
o Assess Cable management
▪ Intra and Inter cabinet
• Specifically, proper protection for any fiber cables
o Assess Infrastructure
▪ Validate cable needs in computer room (device to device, device to circuits)
▪ Validate cable needs to extend circuit from Telco room to computer room
o As-is pictures of the following
▪ Router cabinets
▪ Telco Room equipment
o Specifically excluded from Visit 1 (expectation that ISP will provide the following)
▪ Birds eye view of building with
• MPOE location identified
• Computer Room location identified
• Circuit path from street (where known)
▪ Circuits
• Circuit diversity to building (assessment)
• Existing circuit paths
• Existing availability for physical bldg. to street diversity
 • Existing availability for Telco Room to Computer Room circuit
extension diversity
• Distance between Telco room and Computer
▪ Cable management
• Circuit extension (from Telco room)
• Photograph the installation including: Device(s) installed, cables showing cable labels,
HVAC device, Fire Extinguisher, room view as best possible capturing the complete
room from the door

1.2. Tools

The engineers will be required to take the following tools to complete the
assignment accordingly. This list is not exhaustive but should rather be viewed
the minimum required tools.
● Laptop or tablet sufficient to complete the assessment
● Copy of the assessment template
● Network connection
● Appropriate camera
● Address and Contact details for site visit
● Phone with unlimited data or airtime
2. Visit 2 – Preproduction Rack and Stack

2.1. Before the visit

2.1.1 Your responsibilities

• The engineer will potentially need to complete a Cisco approved Health and Safety
course prior to performing the requested services – this will be a short video/powerpoint
from Cisco.
• The engineer must arrive at the client site at the time stated by the project coordinator,
with appropriate identification
• Any security/H&S clearance will be requested prior to the visit by the project coordinator
• The engineer must bring with them the following on arrival at client site
o A laptop
o Ethernet Cable to connect to the CPE device for testing purposes.
o Digital Camera
o Screwdriver set - (Flat, Philips and Torx T10/T15 screw drivers)
o Labelling machine (if patch cables aren’t already labelled)
o Tool kit with 3G/4G capability
• The engineer will perform the following:
o Receive network devices at site and check box count against shipping list – ensure
inventory is correct
o Unpack network devices at site

2.1.2 Client responsibilities

• Client will provide the local Engineering work order/run book
• Client contact will organise security/H&S clearance prior to engineer arriving on site
• Client contact will meet (or delegate) the engineer on arrival at site

2.2. Installation

2.2.1 Your responsibilities

• Install the shelf in the cabinet as identified by the client- verify specific device hardware
installation guide
• Place the device on the shelf. Rack/stack/cable (non-Prod)
• Power up the device. Power/DOA testing
• Plug cables into devices, connect non-prod circuits.
• Cisco will utilize ZTP for loading remotely initial config. If ZTP fails to function, your L2
engineer will need to load the initial configuration via console access meaning:
 o Connect device to the Internet and provide it an IP address and/or configuration
as per client configuration documentation (basic configuration only, to get router
operational)
o The engineer’s 3G/4G capability will ensure any files can be downloaded or sent
ahead of time in case of issues.
• Perform show command test, capture results on client documentation. Validate
functional Internet circuit under the direction of the customer by performing a basic
extended Ping test.
• Patch any new cables needed in preparation of cutover
• Report any RMA need for DOA components to our PM
• Verify S/Ns for the customer
• Photograph the installation including: Device(s) installed, cables showing cable labels,
HVAC device, Fire Extinguisher, room view as best possible capturing the complete
room from the door

NOTE – you may be involved in potential basic configuration or testing

2.2.2 Client responsibilities

• Provide CPE hardware at the location where it is being installed e.g. in the data room,
near rack space
• Allocate adequate rack space for CPE installation and advise your engineer
• Provide configuration/test documentation in advance and perform ZTP initial
configuration loading

NOTE – The remote Team will remain connected and guide your engineer
at all times during the event

2.3. Tools

The engineers will be required to take the following tools to complete the
assignment accordingly. This list is not exhaustive but should rather be viewed
the minimum required tools.
● Screw drivers
● Spare crimps and crimp tool
● Label machine or appropriate industry standard labels
● Laptop or tablet sufficient to complete the assessment
● Run book copy
● Console cable
● Network connection
● Appropriate camera
● Address and Contact details for site visit
● Phone with unlimited data or airtime
3. Visit 3 - Cutover and Close out

3.1.1 Your responsibilities

• Photograph the installation including: Device(s) installed, cables showing cable labels,
HVAC device, Fire Extinguisher, room view as best possible capturing the complete
room from the door
• Circuit patch cable moves as needed
• Device configuration changes as needed (The customer to provided needed TACACS
or remote-control session)
• Failover testing
• Supporting the customer during UAT and providing smart hands support onsite
• Supporting UAT troubleshooting issues to resolution
• Physical clean-up of hardware/cabling (if possible and where confirmed no issue)
• Obtain sign off from Client site contact
• Send copy of sign off documentation to Project Manager or designated recipient
• Next business Day on site support

NOTE – Local Engineer support for UAT Troubleshooting and issues

resolution will be limited to the cutover and Day 1 time windows

3.1.2 Client responsibilities

• Leading UAT testing (at end of change window and day one support)
• Leading UAT troubleshooting issues to resolution
• Provide remote access and customer user ID’s

3.2. Tools

The engineers will be required to take the following tools to complete the
assignment accordingly. This list is not exhaustive but should rather be viewed
the minimum required tools.
● Screw drivers
● Spare crimps and crimp tool
● Label machine or appropriate industry standard labels
● Laptop or tablet sufficient to complete the assessment
● Sign off or approval copy
● Console cable
● Network connection
● Appropriate camera
● Address and Contact details for site visit
● Phone with unlimited data or airtime
 Appendix A Examples of pictures to be taken

1. All photographs must be renamed to meaningful names such as

“Rack1_Front_Elevation”.

2. All photographs must have a resolution of no less than 10 (Megapixels), or the

highest the camera can provide.

3. Pictures should include:

a. Device installed (Front and rear including any seria l numbers)

b. Legacy Device (Front and rear including any serial numbers and labels on
the device) with lights (on) showing if there are any
c. Cables being migrated to new device including readable labels on cables
d. Cable being migrated origin
e. Air conditioning unit
f. Fire extinguisher
g. Room door entry and entry system
h. Front and rear rack elevations
i.

4. All Photographs must be in-focus

Out of focus in focus

5.
6. CRAC/HVAC unit(s) – include a photograph of any nameplates on the
CRAC/HVAC unit.

7. Photos to be Zoomed in to show the make and model of device and cable
numbers including lights that is on

8. Copper cabling, including cable markings showing the cable category, fire
rating, make, and model on the cables.