Ram

P RO FES S I O NAL S UMMARY :

 I have 10+ years of IT experience with 5+yrs on salesforce as developer, 4 years on WMB &
WTX as developer.
 Experienced in working with Salesforce.com, Web Sphere Business Integration technologies like
WTX 8.2, WMQ and Web sphere Message broker (WMB) V7/V8.
 Proficient in using tools like SOAP UI Editor, Putty etc.
 Experienced in all phases of Software Development Life Cycle (SDLC), quality management
systems and project life cycle processes.
 Experience in developing Salesforce CRM App Exchange applications Service Cloud .
 Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com
architecture and SOA based EAI standards order to provide guidance and direction to the customer.
 Practicing Agile scrum methodology where projects are organized in various releases which
consists of repeatable sprints in rally / JIRA for design- develop-test-evaluate before it deploy to
customer.
 Expertise in Salesforce.com CRM integration, developing and deploying custom integration
solutions, sandbox and production environments.
 Experience using salesforce Lightning UI, created reports and dashboards in salesforce lightning
experience.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on
Logic and Interactions in Lightning Applications.
 Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange
Packages& Custom Applications, Salesforce.com Service Cloud expertise.
 Experience in creating unit test cases and coordinated change requests to drive the business
requirements during Integration and Testing stages and reviewing the application
 Working Knowledge on Service Cloud , Sales Cloud and Apex Programming on Force.com
Platform
 Extensive experience using Force.com, Creating Roles, Profiles, Page Layouts, Workflow Alerts,
Actions and Approval Workflow Data Validation
 Having knowledge of APEX (classes), Visual Force, Salesforce APIs, SOQL, Communities,
Lightning.
 Functional Knowledge in Healthcare, Insurance, Banking Domain.
 Excellent ability to plan, organize and prioritize my work to meet on time the deadlines of my
clients and keep customer’s satisfaction at the highest level possible.
 Proven ability in quick understanding and learning of new technologies and their application in
business solutions.
 I have done Admin 201, Platform Developer 1 certification.
 Worked at client place (UK) for XDH (Xchanging Distribution Hub).

ARE AS O F EX PE RTI S E

 Expertise in CRM and ERP module Consulting and Implementation.

 Direct Interaction with Business Leaders (Client level), Instance Managers (Client level),
Salesforce and Servicemax Analysts. Preparing Business Required Doc, System Configuration Docs,
Design Review System Doc, Design Solution Spec, and Technical Spec Documents for
understanding and Audit purpose.
 Experience in Apex Triggers, Classes, and Visual Force Pages, Work Bench querying
salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
 Experience in creating SFDC Customized Reports, Dashboards, and Design processes to
continuously monitor data quality and integrity of customer data.

E DUCATI O N:

 Completed M.C.A from SPACES Institute for P.G. Studies Affiliated to Andhra University,
Visakhapatnam with aggregate 72% in 2008

WO RK EX PE RI E NCE :

 Worked with Tech Mahindra as Senior Consultant from Jul‘ 15 to Apr‘ 20.
 Worked with TCS through ASAP Info systems from Oct’ 13 to Jun‘ 15.
 Worked as System Analyst in Xchanging, Gurgaon from Feb‘ 10 – Dec‘ 12.

P RO JE CT E XP E RI E NCE :

Project # 1
Client : GE Healthcare
Application : Service Cloud Module, ServiceMax – GE Digital Product
Duration : Jul ‘15 to Apr‘2020
Role : Salesforce Developer
Location : Milwaukee, WI

Tech Mahindra got GE Health Care project headquartered in USA and have operating units in Europe,
Japan, LATAM, and Middle East. This Project is to provide ServiceMax/Service Cloud CRM platform that
delivers 300+ feature user stories per release for various internal services business. ServiceMax is a
comprehensive collection of custom modules developed on the force.com Platform to manage Field and
Depot service activities of manufacturing organizations. It enables tracking of installed base, service
contracts, warranty, corrective and preventive maintenance, basic and advanced dispatch management,
onward & return logistics and parts inventory. These rich features support a wide range of business
functions including Support Centres, Field Service, Depot Repair, Operations, Service Administration,
Service Partners and Logistics. With this solution, Salesforce.com customers can truly get a 360° view of
their customers.

Responsibilities
 Manage all processes that impact / relate to Salesforce.com. Working Closely with Business side
Architects to get their requirement and drafting the raw data to comprehensive information which
helps while projecting whole understanding to business. Manage new releases of SFDC and
efficiently roll out new features.
 Create and maintain Objects, Tabs, Fields, List Views, Page Layouts, reports, dashboards, and
other salesforce.com functions.
 Created many of Roles and Profiles for the organization, which helps them in maintaining the
Security for different individuals who are working in the organization.
 Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields,
validation rules.
 Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula
Fields, and defined Field Dependencies for custom Picklist fields.
 Handle on-going customization/ alteration of Salesforce.com. Maintain, enhance and create
workflows, functions, process builders, approval processand configurations within the Salesforce.com
environment.
 Grant/ remove and maintain user licenses. Maintain security including sharing rules and security
levels. Design, Create and maintain user roles, profiles and hierarchies. Monitor application storage
usage and archive data as needed.
 Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the
SOAP/REST API based Web Services on Demand for extracting the data from external systems.
 Created many Lightning Components and server-side controllers to meet the business
requirements.
 Experienced in meta data migrating the standard and custom objects in standard experience to
lightning experience.
 sCreated several Validation Rules, Custom buttons, and links on custom and standard objects.
 Create many of the custom controllers and custom Buttons which are used in the salesforce
Lightning pages.
 Developed APEX class, Controller class and APEX Triggers for various functional needs in the
application.
 Created the many of the Reports and Dashboards.
 Used Sandbox migrated the code and deploying inbound and outbound change sets instance
after testing.
 Responsible for Data load operations using Force.com Apex Data Loader.
 Developed Batch Apex classes and scheduled those using Apex Schedulable classes.
 Worked with SOQL SOSL queries with Governor Limitations to store and download the data from
Salesforce.com platform database.
 Collaborated with GitHub to access and share data from database.
 Implemented the salesforce.com applications using Agile Scrum Methodology.
 Implemented Data Loader for loading the data.
 Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on
Record Pages.
 Self-Starter in testing and end to end sanity checks for the requirement mentioned in User Story
in Dev, UAT, ITest application sandboxes before it deploys to Production to identify and avoid issue
escalations.
 Preparing and updating the decks with issue status reports and share across the stakeholders of
the project.
 Used Atlassian Jira, Rally for tracking the user stories and managing projects.

Project # 2
Client : Western Union Money Transfer
Modules : Gateway
Technologies : WMB 8.0
Duration : October’13 to Jun ‘15
Role : WMB Developer
Location : Hyderabad, India

The Western Union Gateway Services enable third party hosts to extend the Western Union Money
Transfer services to agents. Built upon the existing Western Union Money Transfer services, agents can
easily send and receive money via Point of Sale (POS) applications on behalf of their customers. Agents
can leverage the extensive Western Union global agent network to provide their customers with
unmatched flexibility in not only sending but also receiving money

Responsibilities
 Provide L3 / L2 Support which includes enhancements, bug fixes and triage of production issues
 Identify and track problems and known errors and pursue corrective action plans. 
 Used HPSM tool for handling the tickets Primary focus on Gateway Middleware technologies like
Message Broker, Message Queue, Data power
 Prepared Status reports, Transaction reports and submitted to upper management.
 Initiated bridge calls and coordinated with various teams in order to resolve the incidents within
the SLA.
 Ensured smooth running of Business Proactively monitored the issues and reported to upper
management promptly.

Project # 3 : XDH (Xchanging Distribution Hub)

Duration : Feb ‘10 – Dec’12.
Client : London Insurance Market
Role : Analyst.
Environment : Websphere Transformation Extender 8.2, Windows Server 2005 and SQL Server 2005.
Location : Gurgaon, India
Project Description:
The Xchanging Distribution Hub provides a service to clients which accepts and presents various format
message files from a variety of sources and makes them available by various methods. XDH is used by
all organizations processing through the bureau and sending/receiving traditional bureau data messages.

Responsibilities:
 Responsible for developing EDI maps and related processes with the Mercator Design Studio
and other Components in the Mercator tool set.
 Daily reports to customers.
 Used Monitoring tools like ITBM, Remedy.
 Solving the Production Tickets of various customers
 Provide all first-level technical support with active Strategy customers.
 Investigating and resolving Map and Data issues.
 Participating in RFC
 Debugged mapping using TRACE, AUDIT & Log files