Glossary

SmartDubai
Glossary

‫المعلو‬ 1
Glossary

Shortcut English ‫عربي‬

ACD Automatic Call Distributor

ADG Assistant Director General

ADI Web Application Desktop Integration

AGIS Global Intercompany System

AHT Average Handling Time

AMS Attendance Management System

AP Account Payable

API Application Programming Interface

Data

AR Accounts Receivable

ASA Average Speed of Answer

ATH Average Time on Hold

ATMs Automated Teller Machine

ATS Assets Tracking System

ATT Average Talk Time

AVG Average

BI Bi for FMS

BI Business Intelligence

BoD Board of Directors

BoR Base of Reference

CAPAs Corrective Actions & Preventive Actions

CC Call/Contact Center

CEO chief executive officer

CI Configuration Item

CMDB Configuration Management Data Base

CRD Customer Relations Department

CRM Customer Relationship Management

CSI Continual Service Improvement

2
Glossary

Shortcut English ‫عربي‬

CSR Corporate Social Responsibilities

CTI Computer-Telephony Integration

CTS Government Correspondence System

CX Customer Experience
CX LAB customer experience Lab

DDE Dubai Data Establishment

DESC Dubai Electronic Security Center

DG Director General

DMS Instant Messaging Service

DNS Domain Name System

DOF Department of Finance

DR Disaster Recovery
EA External Audit

EAMS enterprise Asset Management System

enterprise Asset Management Self
EAMSS
Service
eComplain Electronic Complain

EPM Employee Performance Management

eSuggest Electronic Suggest

FA Fixed Assets
FAQs frequently asked questions
FCR First Call/Contact Resolution
FLS First-Line Support
FRR First Request Resolution

FSG Financial Statement Generation

G%SS Government Statistics System

G-2-B Government to Business

3
Glossary

Shortcut English ‫عربي‬

G-2-C Government to Citizens

G-2-G Government to Government

GIN Government Information Network

GL General Ledger
GRPS Government Resources Planning
Systems
GSB Government Service Bus
GUI Graphical User Interface
HR Human Resources

HRMS Human Resources Management System

IA Internal Audit
ICT Information & Communication
Technology
IDM Identity Management
IMD Infrastructure Management
Department
IMS Instant Messaging Service

IOT Internet of Everything

iProc iProcurment

ISMS Information Security Management

System
Information Security Steering
ISS
committee
IT Information Technology
ITIL Information Technology Infrastructure
Library
ITSM Information Technology Service
Management
IVR Interactive Voice Response
KPIs Key Performance Indicators

LMS Learning Management System

LN Loan Management

4
Glossary

Shortcut English ‫عربي‬

LPO Local Purchase order

MBRSM Mohammed Bin Rashid Smart Majlis
MDS Messaging & Directory Services
MOU Memorandum of Understanding
MRM Management Review Meeting

MSCA Mobile Supply Chain

NCs Non-Conformity

NDA Non-Disclosure Agreement

NOC Network Operations Center

OCR Optical Character Recognition

OFIs Opportunity for Improvement

OIE iExpense
OLA Operational Level Agreement

OM Order Management

PA Projects
PDCA Plan-Do-Check- Act

PIR Post Implementation Review

PIs Performance Indicators

PO Purchasing

POC Proof of concept

PR Press release

QMS Quality Management System

RFC Request for Change
RFI Request for Information
RFP request for proposal
RFQ Request for Quotations

5
Glossary

Shortcut English ‫عربي‬

RFQ Request for Quotations
ROI Return on Investment

RPA Robotic Process Automation

SD Service Desk

Smart Dubai Government

SDG
Establishment
SDO Smart Dubai Office
SIS Smart Infrastructure Sector
SLA Service Level Agreement
SMS Service Management System

SMS Dubai SMS Dubai

SSD Smart Services Department

SSHR Self Service Human Resources

SSO Single Signed-On
SWOT Strengths-Weaknesses-Opportunities-
Analysis Threats

TEC The Executive Council

TNA Training Needs Analysis
TRT Target Resolution Time
UAT User Acceptance Test

UCD User Center Design

UI User Interface

UX User Experience
VOC Voice of Customer
VPN Virtual Private Network
WFM Workforce Management

GIS Geographic information system

6
Glossary

English ‫عربي‬
.Net Application Hosting Services (Net.)

Instant Messaging Service

Team Sites Services

Websites Hosting Services

Agile approach
AI Lab

AI Roadmap status

Alignment

Application
Backup
Balanced Score Card
Baseline

Blueprint
Build awareness

Centralized security system

City planner

Classification framework

Collaborative

Collaborative approach
Connection to GIN Network

Consolidated view of resources &

operations
corporate Communications

corporate Support
Powering acity of delightful moments

Creativity
Current state

Customers

7
Glossary

English ‫عربي‬
Customers Feedback

Dashboard

Decision-Making
Deliverables

Dubai Pay
Email Archive Service

Email Hosting Services

Internet Browsing Service

Internet Hosting Services

Rashid

Smart Dubai technology arm

Status of AI Roadmap

Storage
Watson

Hyperion system Initiative

Al Jalila

Application

Application Status

Attendance Management
BI for SCM
biometric
Business Intelligence HRMS
Candidate
Cash Book

Cash Management
Click

Cloud one

8
Glossary

English ‫عربي‬
Complete

Correspondence Tracking System

Court Case Inquiry

Data Analytic

Dewa Consumption
Discoverer - HRMS

Discoverer for Finance Management

System
DISCOVERER for GRPS

Discoverer for Human Resource

Management System
Discoverer for Supply Chain
Management System

Dubai Careers
Dubai Careers Platform
e+D537 Portal
Edara Hyperion system
End of Service Calculation and Annual
Ticket Calculation
Endeca

Enterprise File Share Service

Epay
eSupplier Portal
Finance for Auditors
Finance Management System
Navigation
FINANCE MANAGEMENT SYSTEMS

Financial & Supply Chain Analytics

G%SS System
GRP Analytics

9
Glossary

English ‫عربي‬
Human Resources Management Systems

Introduction to Discoverer

Name
Online Submission

Property Manager System

Risk registry
Refers
Service Availability
Service Card
Service Procurement
Smart Dubai Layers

Smart Dubai Mandate

Smart Dubai Platform
Smart Employee
Smart Employee Mobile Application
Smart Link

Smart Supplier

Smartpreneur competition

Smart sensors
Sourcing

SRM
Submit

Supplier life cycle management

Supply Chain

10
Glossary

English ‫عربي‬
Supply Chain Analytics

SUPPLY CHAIN MANAGEMENT

SYSTEMS
Systems Management

Takhtit Hyperion system

Tasaheel
Workstreams

GRPS for AUDITORS COURSES

Human Resources for Auditors

Human Resources Management

Messaging and Collaboration

mobile
Network Management

Non-Conformance Report
Password
Payroll

Payroll for Auditors

Procurement Contract
Profile
Purchasing for Auditors
Quality Assurance

Recruiter
Smart Services Integration

Teach self reflection

Technical Support

11
Glossary

English ‫عربي‬
Telephone

Treasury
Valid measurements
Visible Impact

Emirates ID
Find and start a contracting
job/Freelance

One-Time Password OTP

Password

Seek medical care

A single trusted digital identity for all
citizens, residents and visitors.
Account
Account Status

Acquire an asset (e.g., land, house,

vehicle)
Activity Level
Agent Locations
Architecture and Standards Policy

Archive

Authenticate

Biometric Reader

Building trust in the data Ecosestym

Business Card
Close

Co-designing full-scale solid use cases

Construct a property

12
Glossary

English ‫عربي‬
Consulting & Tech Development

Contact
Demolish a property
Digital Signature

Digitally sign and validate documents

Dispute Resolution policy

Emirates ID Number
Enrollment

Entertainment
Expiry Date

Face to Face
Final Step: Verification

Finance
Find and start a job
Funding and Accounting Policy
Get domestic help (e.g., housekeeping,
maid)

Get Started Now

Government Digital Enablement

Government entities
Healthcare

High
High Level Verification
History
Home

Issue Date

13
Glossary

English ‫عربي‬
Kiosk
Legend
Low
Low Level Verification

Mobile based Authentication

Mobile Devices

Move into a new house

Network Governance

Notifications
Obtain social or financial support

Organize a community activity

Ownership and Membership Policy

Payment Ledger
personal information
Privacy Policy

Property

Quit a job
Real Estate & Construction
Rent out an asset (e.g., land, house,
vehicle)
Reset

Retail and Services

Retire
Scan
Scan QR Code

14
Glossary

English ‫عربي‬
Sector

Secure
Security, Privacy, & Risk Management
Seek emergency rescue/care

Sell/transfer an asset (e.g., land, house,

vehicle)
Send/receive personal items
internationally

Service Provider
Share

Sign Document
Sign Up
Sign
Signature Expiry

Signature Not Available

Signing Identity

Single Mobile Identity

Skip

Smart Contract

Start a business

Submit
Support

Telecom & Media

The First National Digital Identity
Top Players
Transport

15
Glossary

English ‫عربي‬
UAE PASS

UAE PASS PIN

Unverified
Verify

Verify Document
Verify your account

Video Call
Volunteer in a community activity

Welcome
Academic History

Accessibility

Business & Employment

Card Sorting
Check Visa Status

Clickable
Doctor and Clinic

Donations

Driving

Du

DubaiNow App
DubaiNow Portal
DubaiPay

Education
Empost Rates & Track
Empower

16
Glossary

English ‫عربي‬
Etisalat

Experience of Waiting
Eye Tracking
Flight Info

Fuel Locator
Get Residency
Health
Hierarchy

Housing
Icons

Interactive Design
Islam

Journey Planner
Manage residency

Mosques
MyCar

NOL

Parent School Contract

Pay All
Personas

Pharmacies
Police Stations

Prayer Times & Mosques

Property Transactions
Prototype

17
Glossary

English ‫عربي‬
Public transport

Readability
Rent Increase Calculator
Request Maintenance

Residency Visa
Reserve Trade Name
Responsive Design
Salik

Schools
Security and Justic

Smart Survey
TagLine

Tasjeel Centers
Trade Activity Search
Trade Licenses
Traffic Fines

Travel

Trial Loan Calculator

Universities
Usability

Usability Lab
Use Case

User
User Flow

User Research

18
Glossary

English ‫عربي‬
Utilities &bills

Vaccination Plan
Visual Scan
We are all Police

Weather
WebPage
WhiteSpace
Accessibility

Accreditation registry
Audit

Awards
Content

Excellence
Functionality

Government Services and Websites

Online Enablement
Methodology

Once-only submission policy

Policy
Procedure
Process

Quality & Excellence

Quality Management

Quality
Risk Management

Risk

19
Glossary

English ‫عربي‬
Smart Websites Excellence Model

GOV. CORRESPONDENCE & DOCUMENT

MANAGEMENT TRACK
cognitive computing
CONNECTED SERVICES

Coverage Report
Deliverables

download app
Dubai.ae

E Host
E Suggest
eSupport System
Event

One system across city

Priority

Roadmap

SERVICE ENABLEMENT

SHARED INFRASTRUCTURE
SHARED APPLICATIONS

Single Password
Single Username

Upload Video
Workstreams

20
Glossary

English ‫عربي‬
SD Vision & Mission statement
Our vision is to make Dubai the
Smartest happiest city on Earth: Our
mission is to create happiness, by
embracing technology innovation—
making Dubai the most efficient,
seamless, safe and impactful
experience for or citizen, residents &
visitors (SD Vision & Mission)
blockchain

brand
inspiring new realities

Smart Dubai Blueprint

Digital Transformation
Digital Transformation Roadmap
Smart Dubai strategy2021 2021

Dubai Paperless strategy

Cryptocurrencies

UAE PASS
Smart Cities Global network

Customer/customers
Dashboard

Department

Emojis

Start - Up
Smart Dubai
Smart Cities
ecosystem

governance

emerging technologies

Artificial Intelligence

21
Glossary

English ‫عربي‬
Drones

3D Printing

Virtual Reality
Mixed Reality

Augmented Reality
Robotics

Autonomous Vehicle

Autonomous Transport

digital treasure hunt

pavilion
machine learning
Smart stores & IOT

Smart Inventory & IOT

The First National Digital Identity
Dubai Smart City Forum

Ease of doing business

Efficiency
Efficient investments
Dimensions

ECONOMY

GOVERNANCE
MOBILITY

LIVING
ENVIRONMENT

22
Glossary

English ‫عربي‬
PEOPLE

Open Government
Future Dubai
Government, not departments, owns
data

Greater agility
Happiest city on earth

Higher responsiveness
Peer to peer

Human connections
Impact axes

improved efficiency for gov services

Insightful (Maturity Model)

Insights arm
Interactive Kiosks

Knowledge economy
Launch

Leading smart city transformation

Lean Administration

Master plan
Masterclass

Smart City District Guidelines

Smart cities guidelines
Baseline Analysis
Benchmarking

Kick Off

23
Glossary

English ‫عربي‬
Platform

Portal
Portfolios
predictive score

Prioritize happiness
Progress Report

Quick start guide

Rank
Rich Data
Run Live Run Happy Initiative

Pillars
SEAMLESS

SAFE
Service enablement

Shaping the future of governments

Shared applications

Smart certified

Smart city architecture

smart city architecture & Blueprint

Smart city KPIs

Smart connected services

Smart Dubai
Smart Dubai Index
Smart Dubai initiative announced

Thought leadership

24
Glossary

English ‫عربي‬
Tiered map

Touchpoints
Training and Mentorship
Transparency

Impact on Cutting Down Paper

Paperless Impact

Interactive
Messaging & Collaboration

Dubai & Emerging Technologies

Smart City Academy

Smart Dubai 101 101

Smart Dubai 2021 2021
Smart Cities Global Network
Smart Dubai International Presence

Global Council on SDG11: Sustainable

Cities and Communities 11

WEF Future Councils: Global Future

Council on Cities and Urbanization

Smart Credentialing Platform

Domains
Workshops
Training Sessions

Government entities
Projects completed

conversion funnel
incorruptible digital ledger
storytelling –

25
Glossary

English ‫عربي‬
Highlight

CityTweets
Use Cases
Digital Tribe

digital disruption
disruptive technologies

Agile
Agile approach
ENABLED
ECOSYSTEM
Chairman of Board Of Directors in Smart
Dubai

Approves / Approval –

Dubai Blockchain Strategy

Dubai Blockchain Challenge

Global Blockchain Council

Blockchain implementation Policy

Legal Department

Non-Disclosure Agreement
Contract
Agreement
scope of work

proposal
resolution
Law
Circular

Decree

26
Glossary

English ‫عربي‬
legislation

date of issue

official Gazette
date of publication

Procedure
Regulations

Policies

legal Support

proposed legislation
draft
Trademark
Intellectual property

Approval
Legal Opinion

Advice

Legal References

Grievances
Investigations

contract drafting
Contract review
Contracts and Partnerships Section
Governance and Legal Support Section
Legal Service Level Agreement
Authority Matrix
Measuring & impacting people’s
happiness

27
Glossary

English ‫عربي‬
Discover - change - educate -
measure/HA (Happiness Agenda)
Happiness needs
Cognitive needs
Deeper & Eudemonic Needs

Basic needs
Enabling needs

Emotional and affective needs

Happiness Agenda

Happiness Champions
Smart city experience specialist

Global happiness &wellbeing policy

report
Designing cities training program

Happiness meter
Happy living

work environment specialist

Happiness Tour

Increase happiness

Application program interface

Cataloging

28
Glossary

English ‫عربي‬
Central data repository

City Data Challenge

collective intelligence
Commercialization

Commercially Sensitive Information

common standards
compliance
compliance criteria

Compliance Statement
Confidential Data
Controller of Primary Register
cross-sectoral data
Data
Data Administrator
Data based Economy

Data Champions

Data Classification Framework

data community

data consumers
data ecosystem

data exchange
Data Expert
Data First

Data Ingestion

Data inventory

29
Glossary

English ‫عربي‬
Data Leader

Data marketplace

data monetization
Data orchestration

Data prioritisation
Data providers

Data publication
data science

data science community

data science lab
data scientists
Data Specialist
Data sprints
Data Steward
data trust

Data User

Dataset
Decentralisation

decentralized market place

determine governance

Dubai Data
Dubai Data Establishment Established

Dubai Data Guide

Dubai Data Law

Dubai Data Maturity Model

30
Glossary

English ‫عربي‬
Dubai Data Maturity Model

Dubai data policy framework

Dubai data trust operating model

Dubai Pulse
Dubai Pulse Platform

economic dashboard

Electronic Platform

Entity-level Dubai Data Roadmap

governance framework
Government Data Provider

Government Data User

Government Entity
Government Related Entity
Intellectual Property Rights

Machine readable format

Maintain Data

Make data available

Manage

Metadata
Most comprehensive and ambitious
data initiative in the World

Open & shared data

Open Data

Open License
Open Standard

Primary Registers

31
Glossary

English ‫عربي‬
Private sector engagement strategy

Private Sector Entity

sandbox
Schema

Secret Data
Sensitive Data
Sensitive Personal Data
Shared Data

Tokenization
use cases
Vocabulary
Industry Creation
Agile Government
Potential
Matrix
Learning & Development System

Smart path

4G analytics

Assets analytics
Attendance analytics

CM analytics
FAJWA analytics
GL analytics
HR analytics

HR LITE analytics
Inventory analytics

Payable analytics

Purchasing analytics

32
Glossary

English ‫عربي‬

SME purchasing analytics

Sourcing analytics

Supplier management analytics

Supplier performance analytics

VAT analytics

Payables

Receivables

GL wand

MUBADARA

EDARA

TAKHTEET

Projects costing

e-supply

Smart Supplier

INTER-GOVT CONNECTIVITY

Partners Portal

Smart Support

Hub

Data sharing

100% Paperless Stamp %100

City Flow
Smart Trainers

Agile Thinking

Design Thinking

Boost customers satisfaction

33
Glossary

Dubai Cashless Framework

Cashless society
Terms & Conditions

personal details
Continue

Loading
Scan your Emirates ID
Mobile
Face Verification Failed

Create account
Mobile

Processing Enrollment
Verification Code

Setting up profile
Something went wrong

Facial biometric
Agile Government

Resilience city
Information architecture

Industry creations
Facial recognition

Verify your account

account verification

34
Glossary

35