TRIPURA INSTITUTE OF TECHNOLOGY

NARSINGARH, TRIPURA

OPEN ELECTIVE II
Assignment

Subject : Knowledge Management.

Subject Code : OE/ME-702

Submitted By,

Name : Sarat Jamatia

Roll No : 27/CE/L/21/47
B. Tech : 4th Year, 7th Semester.
Branch : Civil Engineering.

Date of Submission: 03/10/2020

 OPEN ELECTIVE II

Knowledge Management

Course Code: OE/ME-702

ASSIGNMENT

TABLE OF CONTENTS

Question
Name of the Questions Page
Numbers
1 Define ‘Knowledge’ from a) the technology perspective. b)
1
Business perspective c) Knowledge science perspective.
2. Differentiate between Data, Information and Knowledge. 1
3 How tactic knowledge differs from explicit knowledge? 2
4 Narrate knowledge management importance. 2
5 Describe knowledge management strategies. 2
6 Organizational knowledge classification system. 3
7 Explain the concept of knowledge worker. 3-4
8 With the line diagram, explain the knowledge management
4
process cycle.
9 Discuss the success factor of knowledge management
4-5
implementation initiatives.
10 How team factors influence learning. 5

Tripura Institute of Technology, Narsingarh. – Knowledge Management – OE/ME-702

 Knowledge Management – OE/ME-702

1. Define ‘Knowledge’ from a) the technology perspective. b) Business

perspective c) Knowledge science perspective. [2+2+2 Marks]
a. Technology Perspective:
Knowledge management is the concept under which information is turned
into actionable knowledge and made available effortlessly in a usable form
to the people who can apply it. Leveraging collective wisdom to increase
responsiveness and innovation. A systematic approach to manage the use
of information in order to provide a continuous flow knowledge to the right
people at the right time enabling efficient and effective decision making in
their everyday business.
b. Business Perspective:
Knowledge management has different purposes and horizons but when it
comes to perspectives related to business, focusing on why, where, and to
what extent the organization must invest in or exploit knowledge.
Strategies, products and services, alliances, acquisitions or disinvestments
should be considered from a knowledge related point of view.
c. Knowledge science perspective:
The insights, understandings, and practical know-how that we all possess
is the fundamental resource that allows us to function intelligently. Over
time, considerable knowledge is also transformed to other manifestations
such as books, technology, practices, and traditions within organizations of
all kinds and in society in general. These transformations result in
cumulated expertise and, when used appropriately, increased effectiveness.
Knowledge is one, if not THE, principal factor that makes personal,
organizational, and societal intelligent behavior possible.

2. Differentiate between Data, Information and Knowledge. [2 Marks]

Data:
Data is a raw. It simply exists and has no significance beyond its existence. It
can exist in any form, usable or not. It does not have meaning of itself.
Information:
Information is data that has been given meaning by way of relational
connection. This "meaning" can be useful but does not have to be.
Knowledge:
Knowledge is the appropriate collection of information, such that its intent is
to be useful. When someone "memorizes" information, then they have
amassed knowledge.

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 Knowledge Management – OE/ME-702

3. How tactic knowledge differs from explicit knowledge? [2 Marks]

Tacit knowledge
 Subjective, cognitive, experiential learning
 Highly personalized
 Difficult to formalize
 Sticky knowledge
Explicit knowledge
 Objective, rational, technical
 Policies, goals, strategies, papers, reports
 Codified
 Leaky knowledge

4. Narrate knowledge management importance. [ 2 Marks]

Knowledge management is important because it boosts the efficiency of an
organization’s decision-making ability. It also makes sure that all employees
have access to the overall expertise held within the organization, a smarter
workforce is built who are more able to make quick, informed decisions that
benefit the company.

5. Describe Knowledge Management Strategies. [ 5 Marks]

Knowledge Management strategies is a plan that describes how an
organization will manage its information and knowledge better for the benefit
of that organization and its stakeholders. A good KM strategy is closely
aligned with the organization’s overall strategy and objectives.
Some of the Knowledge Management Strategies are
 Motivate: provide incentives for sharing and reusing proven practices.
 Network: create communities of practice to enable sharing and to stimulate
new ideas.
 Supply: collect stories on both failures and successes.
 Analyze: look for patterns and trends in previous work and select proven
practices from the collected stories.
 Codify: develop standard processes to follow.
 Disseminate: publish standard processes to the intranet and distribute
proven practices in a monthly newsletter.
 Demand: use communities to ask questions about how to perform tasks and
allow searching the proven practice repository.
 Act: follow the standard processes and reuse proven practices on new
opportunities.
 Invent: create new sponsorship opportunities and develop improved fund-
raising techniques.
 Augment: provide chatbots and voice recognition for contacting and
responding to donors.

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 Knowledge Management – OE/ME-702

6. Organizational Knowledge Classification System. [5 Marks]

There are various approaches to knowledge organization.
 The Traditional Approach
It is the classification systems used in libraries and databases. Melvil Dewey,
a businessman tried to find out a standardized solution to manage library
collections efficiently. He developed Dewey Decimal Classification (DDC)
that aided the library administrator more than the library user.
 The Facet-Analytical Approach
This approach was propounded by Dr. Ranganathan around 1933. This
approach is further developed by the British Classification Research Group.
Given subjects or book titles are analyzed for a few common categories termed
as facets.
 The Information Retrieval (IR) Tradition
This approach was founded in the mid-20th century around 1950. It
optimistically assumes that the user query contains all the information needed
to search. It is based on statistical averages and it does not consider different
types of queries and algorithms can serve different users with varied interests.
 User-Oriented Approach
This approach gained influence around 1970s. It is more user-friendly.
 Bibliometric approach
It was developed in 1963. It is mainly based on the use of bibliographical
references for organizing networks of papers, articles, or web pages. This
approach employs bibliographic coupling. This approach can be used to
provide candidate terms for thesauri and supplementary terms.

7. Explain the concept of knowledge worker. [5 Marks]

 Knowledge workers are people who use their heads more than their hands
to produce value (Horibe 1999).
 Individuals who add to a company’s products and services by applying
their knowledge are knowledge workers (Drucker 2001).
 Anyone who makes a living out of creating, manipulating, or disseminating
knowledge is a knowledge worker (Bennett 2001).
 Individuals who have seriousness of purpose and are in the upper part of
the talent and knowledge curves are knowledge workers. (Packaged
Business Solutions, Inc. 2001).
These definitions have brought us to an inference that knowledge work
embodies experience, innovation, creativity, and transformation of experience
into knowledge for leveraging products and services. Our definition of a
knowledge worker is a person who transforms business and personal
experience into knowledge through capturing, assessing, applying, sharing,
and disseminating it within the organization to solve specific problems or to

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 Knowledge Management – OE/ME-702

create value. He or she is the “product” of experience, values, processes,

education, and the ability to be creative, innovative, and in tune with the
culture of the corporation.

8. With the line diagram, explain the knowledge management process cycle.
[5 Marks]

 Create : Creates knowledge through new ways of doing

things
 Capture : Identifies and captures new knowledge
 Refine : Places knowledge into context so it is usable
 Store : Stores knowledge in repository.
 Manage : Reviews for accuracy and relevance.
 Disseminate : Always makes knowledge available to anyone.

9. Discuss the success factor of knowledge management implementation

initiatives. [5 Marks]
Some of the important factors of Knowledge Management Implementation
Initiatives are.
 Employee Training
 Employee Involvement
 Top Management Involvement & Commitment
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 Knowledge Management – OE/ME-702

 Team Working
 Employee Empowerment
 Reduction of Organizational Restrictions
 Egalitarian Culture
 Benchmarking
 Resources
 Information Technology

KNOWLEDGE MANAGEMET IN HINDUSTAN LEVER

In seeking to achieve its corporate purpose of meeting the everyday needs of
people everywhere, Hindustan Lever (HLL) seeks to derive its sustainable
competitive advantage from what it ‘collectively knows’, how efficiently it
uses what it knows and how readily it acquires and uses new knowledge. In
short, by becoming a knowledge driven organization. ‘Knowledge’ is the key
asset of the company. A structured approach to knowledge management
(KM), through focus on knowledge creation, validation and sharing will
increase organizational capability for growth. HLL is therefore committed to
creating systematic ways to manage organizational knowledge. A key element
of such an approach is stress on knowledge sharing which can convert
individual expertise, skills, experience and insights into organizational
knowledge. While KM seems largely commonsensical, it requires
considerable planning and organizing to effectively utilize its many initiatives.
Such initiatives include culture change initiatives, knowledge mapping and
structuring techniques and processes, and information technology.

10. How can team factors influence learning. [5 Marks]

Team factors influence learning:
a. Appreciation of teamwork: - Involves the receptivity of the team to
different views and ideas, the degree to which the team is valued over the
individual and ways the team builds on the synergy of members.
b. Opportunity for individual expression: - Includes the opportunity for input
into mission, goals, operating procedures and ease of opportunity for
members to express themselves during team activities.
c. Operating principles: - Includes how beliefs, values, structure and
infrastructure and created and how effectively the team balances tasks with
relationships and learning.

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