Business Plan: FOR Habesha Culture Coffee House
Business Plan: FOR Habesha Culture Coffee House
Business Plan: FOR Habesha Culture Coffee House
FOR
HABESHA CULTURE COFFEE HOUSE
MAY, 2014
…………………………………………….......
Email –[email protected]
Course: Entrepreneurship for Engineering
Semester: 2
Group Members
S.NO NAME ID NO
1. EYASU TESFAY RET/252/02
Submitted to:
Instructor: Mr.DANIEL.
Department of Management
College of Business and Economics
Arba Minch University
EXECUTIVE SUMMARY
Habesha Culture coffee house is determined to become a daily necessity for local coffee
addicts, a place to dream of as you try to escape the daily stresses of life and just
a comfortable place to meet your friends or to read a book, all in one. With the growing
demand for high-quality gourmet coffee and great service, Habesha Culture will capitalize on
its proximity to the Arba MinchUniversity main campus to build a core group of repeat
customers. Habesha Culture will offer its customers the best prepared coffee in the area that
will be complimented with pastries, as well as free books that its patrons can read to enjoy
their visit.The company will operate a 500 square kmcoffee house within a walking distance
from the Arba Minch University main campus.
The owners have secured this location through a three-year lease with an option for
extending. The have also provided 140,000 of the required 170,000 start-up funds. The
remaining capital will be obtained through Bank of Ethiopian commercial loans.
The company is expected to grow sales revenue from 584,000 in 2004 to 706,000 in year
three. As Habesha Culture will strive to maintain a 65% gross profit margin and reasonable
operating expenses, it will see net profits grow from 100,000 to 125,000 during the same
period.
i
Table of Contents
EXECUTIVE SUMMARY.........................................................................................................i
LIST OF FIGURES..................................................................................................................iv
LIST OF TABLES.....................................................................................................................v
1. GENERAL COMPANY DESCRIPTION.........................................................................1
1.1. MISSION STATEMENT............................................................................................1
1.2. VISION STATEMENT...............................................................................................1
1.3. COMPANY SUMMARY...........................................................................................1
1.4. COMPANY OWNERSHIP.........................................................................................1
1.5. OBJECTIVES..............................................................................................................2
2. PRODUCTS AND SERVICES.........................................................................................3
2.1. INTRODUCTION.......................................................................................................3
2.2. COMPETITIVE COMPARISON...............................................................................3
2.3. SALES LITERATURE...............................................................................................3
3. MARKETING PLAN........................................................................................................4
3.1. GENERAL..................................................................................................................4
3.2. MARKET SEGMENTATION....................................................................................4
3.3. TARGET MARKET SEGMENT STRATEGY..........................................................5
3.4. COMPETITION AND BUYING PATTERNS...........................................................5
3.4.1. COMPETITION...................................................................................................5
3.4.2. BUYING PATTERNS.........................................................................................6
3.5. DISTRIBUTION PATTERNS/MARKET NEEDS....................................................6
3.6. PRODUCT/FEATURES AND BENEFITS................................................................6
3.7. NICHE.........................................................................................................................7
3.8. PRICING STRATEGY...............................................................................................7
3.9. SALES STRATEGY AND SALES FORECAST.......................................................7
3.9.1. SALES STRATEGY............................................................................................7
3.9.2. SALES FORECAST............................................................................................8
4. OPERATIONAL PLAN..................................................................................................10
4.1. LOCATIONS AND FACILITIES............................................................................10
4.2. PERSONNEL PLAN.................................................................................................11
5. MANAGEMENT AND ORGANIZATION....................................................................12
5.1. INTRODUCTION.....................................................................................................12
ii
5.2. MANAGEMENT TEAM..........................................................................................12
5.3. MANAGEMENT TEAM GAPS...............................................................................13
6. PERSONAL FINANCIAL STATEMENT......................................................................14
7. START-UP EXPENSES AND CAPITALIZATION......................................................15
7.1. START-UP EXPENSES...........................................................................................15
7.2. START-UP ASSETS.................................................................................................15
8. FINANCIAL PLAN.........................................................................................................17
8.1. GENERAL................................................................................................................17
8.2. PROJECTED PROFIT AND LOSS..........................................................................17
8.3. PROJECTED CASH FLOW.....................................................................................18
8.4. IMPORTANT ASSUMPTIONS...............................................................................20
8.5. PROJECTED BALANCE SHEET............................................................................20
8.6. BREAK-EVEN ANALYSIS.....................................................................................21
APPENDICES..........................................................................................................................22
iii
LIST OF FIGURES
iv
LIST OF TABLES
v
BUSINESS PLAN-HABESHA CULTURE COFFEE HOUSE 2014
Store design that will be both visually attractive to customers, and designed for fast
and efficient operations.
Employee training to insure the best coffee preparation techniques.
Marketing strategies aimed to build a solid base of loyal customers, as well as
maximizing the sales of high margin products, such as espresso drinks.
1.5. OBJECTIVES
Habesha Culture's objectives for the first year of operations are:
Become selected as the "Best New Coffee House in the area" by the local restaurant
guide.
Turn in profits from the first month of operations.
Maintain a 65% gross margin.
2.1. INTRODUCTION
Habesha Culture will offer its customers the best tasting coffee beverages in the area. This
will be achieved by using high-quality ingredients and strictly following preparation
guidelines. The store layout, menu listings and marketing activities will be focused on
maximizing the sales of higher margin espresso drinks. Along with the espresso drinks,
brewed coffee and teas, as well as some refreshment beverages, will be sold in the coffee
house.
Habesha Culture will also offer its clients pastries, small salads and sandwiches. For the
gourmet clientele that prefers to prepare its coffee at home, Habesha Culture will also be
selling coffee beans. The menu offerings will be supplemented by free books and magazines
that customers can read inside the coffee house.
Two thousand flyers will be distributed in the adjacent neighborhood, on the University
campus, at the malls and in the selected office buildings within two weeks prior to the
opening of Habesha Culture. Subsequently, free postcards with Habesha Culture endorsement
will be printed to increase the company visibility among the patrons.
3. MARKETING PLAN
3.1. GENERAL
Ethiopian coffee consumption has shown steady growth, with gourmet coffee having the
strongest growth. Coffee drinkers in the main campus areas are among the most demanding
ones. They favor well-brewed gourmet coffee drinks and demand great service. With its
liberal and outgoing populace and long rainy winter, has traditionally been a great place for
coffee establishments. Habesha Culture will strive to build a loyal customer base by offering
a great tasting coffee in a relaxing environment of its coffee house located close to the
bustling Arba Minch University main campus.
Habesha Culture will focus its marketing activities on reaching the University students and
faculty, people working in offices located close to the coffee house and on sophisticated
teenagers. Our market research shows that these are the customer groups that are most likely
to buy gourmet coffee products.
Since gourmet coffee consumption is universal across different income categories and mostly
depends on the level of higher education, proximity to the Arba Minch University main
campus will provide access to the targeted customer audience.The chart and table below
outline the total market potential (in number of customers) of gourmet coffee drinkers.
Market Analysis
Habesha Culture will cater to people who want to get their daily cup of great-tasting coffee in
a relaxing atmosphere. Such customers vary in age, although our location close to the
University campus means that most of our clientele will be college students and faculty. Our
market research shows that these are discerning customers that gravitate towards better
tasting coffee. Furthermore, a lot of college students consider coffee houses to be a
convenient studying or meeting location, where they can read or meet with peers without the
necessity to pay cover charges. For us, this will provide a unique possibility for building a
loyal client base.
3.4.1. COMPETITION
According to our study in Arba Minch town there is not well organized coffee house which
offers a quality gourmet coffee. But there are different cafes, restaurant and small street
coffee sellers around the campus and Arba Minch town. Habesha Culture's indirect
competitors will be other Cafes located near the Arba Minch town. These include Zebib Café,
Kbiye View Café and Restaurant, Tourist Hotel and other Food service establishments that
offer coffee. Zebib Cafe will definitely be one of the major competitors because of its strong
financial position and established marketing and operational practices.
However, despite of Zebib's entrenched market position, many customers favor smaller,
independent establishments that offer cozy atmosphere and good coffee at affordable prices.
Habesha Culture will position itself as a unique coffee bar that not only offers the best tasting
The major reason for the customers to return to a specific coffee house is a great tasting
coffee, quick service and pleasant atmosphere. Although as stated before, coffee consumption
is uniform across different income segments. Habesha Culture will price its product offerings
competitively. We strongly believe that selling coffee with a great service in a nice setting
will help us build a strong base of loyal clientele.
General trend toward quality among Ethiopian consumers definitely plays an important role
in the recent growth in gourmet coffee. Additionally, such factors as desire for small
indulgencies, for something more exotic and unique, provide a good selling opportunity for
coffee house.
The menu of the Habesha Culture coffee house will be built around espresso-based coffee
drinks such as cappuccinos etc. Each of the espresso-based drinks will be offered with whole,
skimmed, or soy milk. Each of these coffee beverages is based on a 'shot' of espresso, which
is prepared in the espresso machine by forcing heated water through ground coffee at high
pressure. Such espresso shots are combined with steamed milk and/or other additives like
cocoa, caramel, etc., to prepare the espresso-based beverages. Proper preparation techniques
are of paramount importance for such drinks. A minor deviation from the amount of coffee in
the shot, the size of the coffee particles, the temperature of milk, etc., can negatively affect
the quality of the prepared drink.
3.7. NICHE
The retail coffee industry is flourishing in the Ethiopia. The Ethiopian Rift Valleys especially
around Arba Minch area, the local climate, with a long hot season, is very conducive for the
Habesha Culture will position itself as unique coffee house where its patrons can not only
enjoy a cup of perfectly brewed coffee but also spend their time in an ambient environment.
Comfortable sofas and chairs, dimmed light and quiet relaxing music will help the customers
to relax from the daily stresses and will differentiate Habesha Culture from incumbent
competitors.
Habesha Culture baristas will handle the sales transactions. To speed up the customer service,
at least two employees will be servicing clients--while one employee will be preparing the
customer's order, the other one will be taking care of the sales transaction. All sales data
logged on the file based data system will be later analyzed for marketing purposes.
In order to build up its client base, Habesha Culture will use banners and fliers, utilize
customer referrals and cross-promotions with other businesses in the community. At the same
time, customer retention programs will be used to make sure the customers are coming back
and spending more at the coffee house.
Food costs are assumed at 25% for coffee beverages and 50% for retail beans and pastries.
Proximity to the University campus will dictate certain sales seasonality with revenues
slightly decreasing during the school vacation periods. The chart and table below outline our
projected sales forecast for the next three years.
60000
50000
40000
Coffee Beverages
30000
Coffee Beans
pastries, etc
20000
10000
0
1 2 3 4 5 6 7 8 9 10 11 12
Sales Forecast
Year 1 Year 2 Year 3
Sales
Coffee beverages 350,400 385,440 423,984
Coffee beans 87,600 96,360 105,996
Pastries, etc. 146,000 160,600 176,660
Total Sales 584,000 642,400 706,640
Direct Cost of Sales
Coffee beverages 87,600 96,360 105,996
4. OPERATIONAL PLAN
4.1. LOCATIONS AND FACILITIES
Habesha Culture coffee house will be located in front of the main gate of the main campus.
The company has secured a one-year lease of the vacant 500 square km premises. The lease
contract has an option of renewal for three years at a fixed rate that Habesha Culture will
execute depending on the financial strength of its business.
The floor plan will include a 200 square km back office and a 500 square km coffee house,
which will include a seating area with 15 tables, a kitchen, storage area and two bathrooms.
The space in the coffee bar will be approximately distributed the following way--274 square
km (i.e., 55% of the total) for the seating area, 130 square km (26%) for the production area,
and the remaining 96 square km (19%) for the customer service area.
The coffee house's open and clean interior design with modern wooden decor will convey the
quality of the served beverages, and will be in-line with the establishment's positioning as an
eclectic place where people can relax and enjoy their cup of coffee. The clear window
displays, through which passerby will be able to see customers enjoying their beverages, and
outside electric signs will be aimed to grab the attention of the customer traffic.
The table below outlines the personnel needs of Habesha Culture coffee house.
Personnel Plan
Year 1 Year 2 Year 3
Manager 30,000 32,800 35,824
Baristas 26,400 30,400 34,720
Employees 38,400 50,800 54,800
Total People 7 8 8
Total Payroll 94,800 114,000 125,344
5.1. INTRODUCTION
However, because of the investors' other commitments they will not be involved into the
daily management decisions at HabeshaCulture. A professional manager will be hired who
will oversee all the coffee bar operations. Two full-time baristas will be in charge of coffee
preparation. Four more part-time employees will be hired to fulfill the staffing needs. In the
second and third year of operation one more part-time employee will be hired to handle the
increased sales volume.
A full-time manager will be hired to oversee the daily operations at Habesha Culture. The
candidate (whose name is withheld due to his current employment commitment) has had
three years of managerial experience in the definitely industry in Arba Minch. This person's
responsibilities will include managing the staff, ordering inventory, dealing with suppliers,
developing a marketing strategy and perform other daily managerial duties. We believe that
our candidate has the right experience for this role. A profit-sharing arrangement for the
manager may be considered based on the first year operational results.
Despite the owners' and manager's experience in the definitely industry, the company will
retain the consulting services of ABC Espresso Services, the consultants who have helped to
develop the business idea for Habesha Culture. This company has over twenty years of
experience in the retail coffee industry and has successfully opened dozens of coffee bars
across the Ethiopia. Consultants will be primarily used for market research, customer
satisfaction surveys and to provide additional input into the evaluation of the new business
opportunities.
All the member of partnership of the Habesha coffee culture house have their own house and
house plan, have cash money, commercial trade license of the work that can be guarantee for
our two term loan from the commercial bank of Ethiopia and each of the members of
partnership of Habesha coffee culture house assets described table below.
Table 4 Assets of the member of partnership of the Habesha cultural Coffee House
Member Assets
Owner1 House and car
Owner2 Apartment and garage
Owner3 Cash money and land
Owner4 House and cash money
Owner5 Supermarket and car
Generally, Habesha culture coffee house have enough assets to collateralize the loan (one or
two times of the loan).
Legal expenses for obtaining licenses and permits as well as the accounting services
totaling 1,300.
Marketing promotion expenses for the grand opening of Habesha Culture in the
amount of 3,500 and as well as flyer printing (2,000 flyers at 0.04 per copy) for the
total amount of 3,580.
Consultant’s fees of 3,000 paid to ABC Espresso Services for the help with setting up
the coffee bar.
Insurance (general liability, workers' compensation and property casualty) coverage at
a total premium of 2,400.
Premises remodeling in the amount of 10,000.
Other start-up expenses including stationery (500) and phone and utility deposits
(2,500).
Operating capital in the total amount of 67,123, which includes employees and
owner's salaries of 23,900 for the first two months and cash reserves for the first three
months of operation (approximately 14,400 per month).
Start-up inventory of 16,027, which includes:
Coffee beans (12 regular brands and five decaffeinated brands) - 6,000
Funding for the company comes from two major sources--owners' investments and bank
loans. The members of Partnership have contributed 140,000. The remaining 30,000 needed
to cover the start-up expenses and assets came from the two bank loans--a one-year loan in
the amount of 10,000 and a long-term (five years) loan of 20,000. Both loans were secured
through the Commercial Bank of Ethiopia. Thus, total start-up loss is assumed in the amount
of 27,680.
8. FINANCIAL PLAN
8.1. GENERAL
Habesha Culture will capitalize on the strong demand for high-quality gourmet coffee. The
owners have provided the company with sufficient start-up capital. With successful
management aimed at establishing and growing a loyal customer base, the company will see
its net worth doubling in two years. Habesha Culture will maintain a healthy 65% gross
margin, which combined with reasonable operating expenses, will provide enough cash to
finance further growth.
Annual projected sales of 584,000 in 2004 translate into 254.00 of sales per square km, which
is in line with the industry averages for this size of coffee bar. Overall, as the company gets
established in the local market, its net profitability increases from 17.06% in 2004 to 17.63%
in2006. The table below outlines the projected Profit and Loss Statement for 2004-2006.
379,60
Gross Margin 417,560 459,316
0
Gross Margin % 65.00% 65.00% 65.00%
As the chart and table below present, the company will maintain a healthy cash flow position,
which will allow for timely debt servicing and funds available for future development.
250000
200000
150000
Cash Balance
Net Cash Flow
100000
50000
0
1 2 3 4 5 6 7 8 9 10 11 12
General Assumptions
Year 1 Year 2 Year 3
Plan Month 1 2 3
Current Interest Rate 10.00% 10.00% 10.00%
Long-term Interest
10.00% 10.00% 10.00%
Rate
Tax Rate 25.42% 25.00% 25.42%
Other 0 0 0
The company's net worth is expected to increase from approximately 212,000 by the end of
2004 to approximately 443,000 in 2006. The table shows the projected balance sheets.
With average monthly fixed costs of 20,300 in 2004 and an average margin of 65%, Habesha
Culture's break-even sales volume is around 31,300 per month. As shown further, the
company is expected to generate such sales volume from the out start.
Break-Even Analysis
20000
15000
10000
5000
0
-5000 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 50000 55000
-10000
-15000
-20000
-25000
Break-even Analysis
Monthly Revenue Break-even 31,247
Assumptions:
Average Percent Variable Cost 35%
Estimated Monthly Fixed Cost 20,311
APPENDICES
Sales Forecast
Month
sales 1 2 3 4 5 6 7 8 9 10 11 12
Coffee beverages 24000 27000 28800 28800 28800 28800 28800 28800 29400 31250 33000 33000
Coffee beans 6000 6750 7200 7200 7200 7200 7200 7200 7350 7800 8250 8250
Pastries,etc 10000 11250 12000 12000 12000 12000 12000 12000 12250 13000 13750 13750
Total sales 40000 45000 48000 48000 48000 48000 48000 48000 49000 52000 55000 55000
Direct cost of 1 2 3 4 5 6 7 8 9 10 11 12
sales
Coffee beverages 6000 6750 7200 7200 7200 7200 7200 7200 7350 7800 8250 8250
Coffee beans 3000 3375 3600 3600 3600 3600 3600 3600 3675 3900 4125 4125
Pastries,etc 5000 5625 6000 6000 6000 6000 6000 6000 6125 6500 6875 6875
Subtotal of direct 14000 15750 16800 16800 16800 16800 16800 16800 17150 18200 19250 19250
cost of sales
Personnel Plan
General Assumptions
Month
1 2 3 4 5 6 7 8 9 10 11 12
Plan 1 2 3 4 5 6 7 8 9 10 11 12
month
Curren 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00
t % % % % % % % % % % % %
interest
rate
Long 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00
term % % % % % % % % % % % %
interest
rate
Total 30.00 25.00 25.00 25.00 25.00 25.00 25.00 25.00 25.00 25.00 25.00 25.00
rate % % % % % % % % % % %
%
other 0 0 0 0 0 0 0 0 0 0 0 0
Month
1 2 3 4 5 6 7 8 9 10 11 12
Sales 40000 45000 48000 48000 48000 48000 48000 48000 49000 52000 55000 55000
Direct cost of 14000 15750 16800 16800 16800 16800 16800 16800 17150 18200 19250 19250
sales
Other 0 0 0 0 0 0 0 0 0 0 0 0
Total cost of 14000 15750 16800 16800 16800 16800 16800 16800 17150 18200 19250 19250
sales
Gross margin 26000 29250 31200 31200 31200 31200 31200 31200 31850 33800 37750 37750
Gross margin 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65%
%
Expenses
Payroll 7900 7900 7900 7900 7900 7900 7900 7900 7900 7900 7900 7900
Sales and 2150 2150 2150 2150 2150 2150 2150 2150 2150 2150 2150 2150
marketing &
other
expenses
Depreciation 450 450 450 450 450 450 450 450 450 450 450 450
Rent 0 4400 4400 4400 4400 4400 4400 4400 4400 4400 4400 4400
Rent 500 500 500 500 500 500 500 500 500 500 500 500
Maintenance 400 450 480 480 480 480 480 480 490 520 550 550
Utilities/pho 750 750 750 750 750 750 750 750 750 750 750 750
ne
Payroll tax 1558 1558 1558 1558 1558 1558 1558 1558 1558 1558 1558 1558