Product Manual 02303 (Revision B, 9/2015) : 2301A Load Sharing and Speed Control
Product Manual 02303 (Revision B, 9/2015) : 2301A Load Sharing and Speed Control
Product Manual 02303 (Revision B, 9/2015) : 2301A Load Sharing and Speed Control
2301A
Load Sharing and Speed Control
This is the safety alert symbol. It is used to alert you to potential personal
injury hazards. Obey all safety messages that follow this symbol to avoid
possible injury or death.
• DANGER—Indicates a hazardous situation which, if not avoided, will result in death
or serious injury.
DEFINITIONS • WARNING—Indicates a hazardous situation which, if not avoided, could result in
death or serious injury.
• CAUTION—Indicates a hazardous situation which, if not avoided, could result in
minor or moderate injury.
• NOTICE—Indicates a hazard that could result in property damage only (including
damage to the control).
• IMPORTANT—Designates an operating tip or maintenance suggestion.
The engine, turbine, or other type of prime mover should be equipped with an
overspeed shutdown device to protect against runaway or damage to the prime
mover with possible personal injury, loss of life, or property damage.
The overspeed shutdown device must be totally independent of the prime mover
control system. An overtemperature or overpressure shutdown device may also
be needed for safety, as appropriate.
Read this entire manual and all other publications pertaining to the work to be performed before
installing, operating, or servicing this equipment. Practice all plant and safety instructions and
precautions. Failure to follow instructions can cause personal injury and/or property damage.
This publication may have been revised or updated since this copy was produced. To verify that
you have the latest revision, be sure to check the publications page on the Woodward website:
www.woodward.com/publications
The current revision and distribution restriction of all publications are shown in manual 26311.
The latest version of most publications is available on the publications page. If your publication is
not there, please contact your customer service representative to get the latest copy.
Any unauthorized modifications to or use of this equipment outside its specified mechanical,
electrical, or other operating limits may cause personal injury and/or property damage, including
damage to the equipment. Any such unauthorized modifications: (i) constitute "misuse" and/or
"negligence" within the meaning of the product warranty thereby excluding warranty coverage
for any resulting damage, and (ii) invalidate product certifications or listings.
Woodward reserves the right to update any portion of this publication at any time. Information provided by Woodward is
believed to be correct and reliable. However, no responsibility is assumed by Woodward unless otherwise expressly
undertaken.
Copyright © Woodward, Inc. 1992 - 2015
All Rights Reserved
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Contents
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2. Avoid the build-up of static electricity on your body by not wearing clothing
made of synthetic materials. Wear cotton or cotton-blend materials as much
as possible because these do not store static electric charges as much as
synthetics.
4. Do not remove the printed circuit board (PCB) from the control cabinet
unless absolutely necessary. If you must remove the PCB from the control
cabinet, follow these precautions:
• When replacing a PCB, keep the new PCB in the plastic antistatic
protective bag it comes in until you are ready to install it. Immediately
after removing the old PCB from the control cabinet, place it in the
antistatic protective bag.
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Chapter 1.
General Information
Description
The Woodward 2301A load sharing and speed control operates the load sharing
and speed of generators driven by diesel or gasoline engines (it can also control
generators driven by steam or gas turbines).
The droop mode is used for speed control as a function of load with:
• Single-engine operation on an infinite bus
• Parallel operation of two or more engines
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Applications
The 2301A electronic control has a switch-selectable speed range. The control
can be set to operate within one of the following rated speed ranges:
• 500 to 1 500 Hz
• 1000 to 3000 Hz
• 2000 to 6000 Hz
• 4000 to 12 000 Hz
Speed range is factory set for 2000 Hz to 6000 Hz. Refer to inside
cover to change speed range and prevent possible overspeed. Using
the wrong speed range could cause an overspeed with resulting
damage to equipment and/or personal injury or death.
In forward-acting controls, the actuator calls for more fuel as the actuator voltage
increases. Loss of voltage to the actuator will drive the actuator to minimum fuel.
In reverse-acting controls, the actuator calls for more fuel as the actuator voltage
decreases. Loss of voltage to the actuator will drive the actuator to full fuel. This
allows a backup mechanical ballhead governor to take control rather than shut
down the engine as would a forward-acting system (reverse-acting controls with
mechanical ballhead backup governors are common on shipboard applications).
An optional deceleration ramp is also offered. When this option is present, the
time to ramp from rated speed to idle speed is approximately 20 seconds. If this
option is not present, this happens instantly.
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Chapter 2.
Installation
Unpacking
Before handling the control, read the "Electrostatic Discharge Awareness"
section on page ii. Be careful when unpacking the electronic control. Check the
control for signs of damage such as bent or dented panels, scratches, and loose
or broken parts. If any damage is found, immediately notify the shipper.
Power Requirements
The high-voltage versions of the 2301A control requires a voltage source of 90 to
150 VDC or 88 to 132 VAC 50/60 Hz for operating power. The low-voltage
versions require a voltage source of 20-40 VDC. If a battery is used for operating
power, an alternator or other battery charging device is necessary to maintain a
stable supply voltage.
Location Considerations
Consider these requirements when selecting the mounting location:
• Adequate ventilation for cooling
• Space for servicing and repair
• Protection from direct exposure to water or to a condensation-prone
environment
• Protection from high-voltage or high-current devices, or devices which
produce electromagnetic interference
• Avoidance of vibration
• Selection of a location that will provide an operating temperature range of -40
to +85 °C (–40 to +185 °F)
Electrical Connections
External wiring connections and shielding requirements for a typical control
installation are shown in the plant wiring diagram, Figure 1-2. These wiring
connections and shielding requirements are explained in the rest of this section.
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Shielded Wiring
All shielded cable must be twisted conductor pairs. Do not attempt to tin the
braided shield. All signal lines should be shielded to prevent picking up stray
signals from adjacent equipment. Connect the shields to the control terminals as
shown in the plant wiring diagram, Figure 1-2. Wire exposed beyond the shield
should be as short as possible, not exceeding two inches. The other end of the
shields must be left open and insulated from any other conductor. Do not run
shielded signal wires with other wires carrying large currents. See Woodward
application note 50532, EMI Control for Electronic Governing Systems, for more
information.
Where shielded cable is required, cut the cable to the desired length and prepare
the cable as instructed below.
1. Strip outer insulation from BOTH ENDS exposing the braided or spiral
wrapped shield. DO NOT CUT THE SHIELD.
2. Using a sharp, pointed tool, carefully spread the strands of the shield.
3. Pull inner conductor(s) out of the shield. If shield is the braided type, twist to
prevent fraying.
If the speed range must be changed, remove the cover. Carefully follow the
electrostatic procedures at the beginning of this chapter. Set the four rocker
switches on switch S1 (found on top of the printed circuit board on the far right
side near the top) as follows:
• 500–1500 Hz rocker switch 1 on, the other three switches off
• 1000–3000 Hz rocker switch 2 on, the other three switches off
• 2000–6000 Hz rocker switch 3 on, the other three switches off
• 4000–12 000 Hz rocker switch 4 on, the other three switches off
The droop contact for selecting droop or isochronous operation is wired in series
with the circuit-breaker auxiliary contact between terminals 14 and 16. When
both the droop contact and circuit-breaker auxiliary contact are closed, the
control is in the isochronous load-sharing mode. In this mode the internal load-
sharing-line relay is energized, the droop signal is disabled permitting
isochronous load sharing, and the load-matching circuit is connected to the load-
sharing lines.
The control is in the droop mode when EITHER the droop contact or the circuit-
breaker auxiliary contact is open. If the droop contact is open, the control
remains in the droop mode even when the circuit-breaker auxiliary contact is
closed.
Droop operation is required when the generator is paralleled with an infinite bus
without a Generator Loading Control, Process Control, Automatic Power Transfer
and Load Control, Import/Export Control, or other load controlling accessory, or
when paralleled with incompatible governors. (All Woodward electric load-sharing
systems are compatible.) When running a single unit on an infinite bus with a
Generator Loading Control or Import/Export Control, terminal 14 must be
connected to terminal 16 to connect the Load Matching Circuit to the load-sharing
lines. The load-sharing lines must be wired to the Generator Loading Control or
Import/Export Control. The circuit-breaker auxiliary contact will then be connected
to the Generator Loading Control or Import/Export Control and not to the 2301A.
Power Supply
Run the power leads directly from the power source to the control, connecting the
negative lead to terminal 15, and the positive lead to terminal 16. If the power
source is a battery, be sure the system includes an alternator or other battery-
charging device.
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When the contact is closed, the voltage applied to terminal 17 allows the control
to move the actuator to any position required for operating conditions.
Prior to start-up of the engine, the speed signal is non-existent. On engines with
cranking motors, the cranking speed is usually sufficient to provide a speed
signal, so an override contact on terminal 18 is not needed for starting. On some
steam turbine systems, the Close to Override Failed Speed Signal contact must
be closed in order to allow the actuator to open and provide steam for starting.
Actuator Output
The actuator wires connect to terminals 20(+) and 21(–). Use shielded wires with
the shield connected to terminal 22. Do not connect the shield to the actuator or
any other point. The shield must have continuity the entire distance to the
actuator, and it must be insulated from all other conducting surfaces.
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Speed Sensor
Connect a speed-sensing device, such as a magnetic pickup, to terminals 28 and
29 using shielded wire. Connect the shield to terminal 27, making sure the shield
has continuity the entire distance to the speed sensor, and that the shield is
insulated from all other conducting surfaces.
1. Visual Inspection
A. Check the linkage between the actuator and the engine for looseness
or binding. Refer to the appropriate actuator manual and to manual
25070, Electronic Control Installation Guide, for additional information
on linkage.
B. Check for correct wiring, using the plant wiring diagram, Figure 1-2.
C. Check for broken terminals and loose terminal screws.
D. Check the speed sensor for visible damage. If the sensor is a magnetic
pickup, check the clearance between the gear and the sensor, and
adjust if necessary. Clearance should be between 0.010 and 0.040
inch (0.25 and 1.0 millimeter) at the closest point. Make sure the gear
has less than 0.020 inch (0.5 mm) diametric runout. See manual
82510, Magnetic Pickups and Proximity Switches for Electronic
Controls.
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Make sure power is off. Check for grounds by measuring the resistance
from terminal 11 to chassis, and from terminals 15 to 11. The resistance
should be infinite. If a resistance other than infinite is obtained, remove the
connections from each terminal one at a time until the resistance is infinite.
Check the line that was removed last to locate the fault.
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Chapter 3.
Operation and Adjustment
1. RATED SPEED
A. Set the RATED SPEED potentiometer to minimum (fully
counterclockwise).
B. Set the external Speed Trim, if used, to mid-position.
8. ACTUATOR COMPENSATION
A. Set the ACTUATOR COMPENSATION potentiometer at 2 on the 0 to
10 potentiometer scale for diesel, gas turbine, or fuel-injected gasoline
engines.
B. Set the ACTUATOR COMPENSATION potentiometer at 6 on the 0 to
10 potentiometer scale for carbureted-gas or gasoline engines, and
steam turbines.
Start-up Adjustments
1. Complete the installation checkout procedure in Chapter 2, and the initial
pre-start settings above.
2. Close the Close For Rated contact. Set the control for isochronous
operation by closing the droop contact.
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This is for initial engine start-up only. For normal start-up, the Close
For Rated contact should be open if the engine is to start at idle.
When using a signal generator to set rated speed, set the signal generator
for the frequency of the speed sensor at rated speed, and connect it to
terminals 28 and 29. (The rated speed frequency in Hz equals the rated
engine speed in rpm times the number of teeth on the speed sensing gear
divided by 60.) Put the Close For Rated contact in the rated (closed)
position. Set the speed trim potentiometer, if used, to mid-position. Connect
a dc analog voltmeter to terminals 20(+) and 21(–) to read actuator voltage.
Minimum voltage required from the speed sensor to operate the electronic
control is 1.0 Vrms, measured at cranking speed or the lowest controlling
speed. For this test, measure the voltage while cranking, with the speed
sensor connected to the control. Before cranking, be sure to prevent the
engine from starting. At 5% of the lower value of the control's speed range,
the failed speed sensing circuit is cleared. For example, 100 Hz is required
on the 2 000 to 6 000 Hz speed range (2 000 Hz x 0.05 = 100 Hz).
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If the engine is hunting at a slow rate, increase the RESET (turn the
potentiometer clockwise) until the engine stabilizes. If increasing the RESET
potentiometer does not stabilize the engine, it also may be necessary to either:
• Slowly decrease the GAIN (turn the potentiometer counterclockwise) or
• Slowly decrease the GAIN and increase the ACTUATOR COMPENSATION.
Dynamic Adjustment
The object of the GAIN and RESET potentiometer adjustment is to obtain the
optimum stable engine-speed response.
If the engine is slow in returning to the proper speed, decrease the RESET by
turning the potentiometer counterclockwise.
Figure 3-1 illustrates engine starts with the RAMP TIME potentiometer fully
counterclockwise (no ramp), step loadings at four different RESET potentiometer
settings, and stable, steady-state running conditions. These are typical
performance curves on a naturally aspirated (non-turbocharged) diesel engine.
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Make certain that the engine speed is controlled by the LOW IDLE
SPEED potentiometer in a range above the minimum-fuel position
(mechanical stop) of the actuator or engine fuel rack.
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Start the engine and observe the start time, overshoot of speed setting, and
smoke emissions obtained. The START FUEL LIMIT may be adjusted as
required to optimize the engine starting characteristics. The fuel-limiting function
is turned off automatically when the speed control takes over.
For engines not requiring start-fuel limiting, the START FUEL LIMIT
function can be deactivated by turning the potentiometer fully
clockwise.
2. Start the engine. With the generator operating in the isochronous mode and
not paralleled, load the generator to as near to full load as possible.
Measure the load-signal voltage.
3. Unload and shut down the engine. Disconnect the wire from terminal 5 and
connect both wires from the phase A CT to terminal 4.
4. Start the engine, apply full load (or the same load as obtained in step 2) and
again measure the load signal at terminals 12 and 13. If the load signal
voltage is not 1/3 lower than the reading obtained in step 2, the phasing is
incorrect. Unload and shut down the engine. Reconnect phase A CT wire
from terminal 4 to terminal 5, maintaining the original polarity.
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If the phasing appears correct, skip the Phase Correction Procedure and go
to the Load Gain Adjustment procedure.
The highest positive voltage will be obtained when the CTs are correctly matched
to the load-sensor terminals in both phase and polarity. The following procedure
will assure the correct connection of the current transformers. It is required only if
the phasing check indicates incorrect phasing, or loading stability is extremely
sensitive to the power factor.
Trial connections of the first CT to all three load-sensor inputs, polarized both
ways, are made (a total of six connections). The load-signal voltage is recorded
for each connection and the first CT is then connected to the terminals that
produce the highest positive voltage, and with the polarity that produces the
highest positive voltage.
The second CT is tried on each of the remaining two CT input terminals, in each
polarity, and the voltage recorded. The second CT is then connected to the
terminals that produce (and with the polarity that produces) the highest positive
voltage.
The last CT is then tried on the remaining input terminals, polarized both ways,
and the voltage recorded. Connecting the last CT in the polarity that produces
the highest voltage completes the procedure.
The Phase Correction Procedure requires that the engine be shut down many
times to disconnect the current transformers. For convenience, a temporary
method of connecting the current transformers shown in Figure 3-2 is
recommended. Connecting a 1 Ω, 5 W burden resistor across each current
transformer allows the current transformers to be disconnected from the terminal
strip with the engine running, after removing all load.
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If the temporary burden resistors described above and shown in Figure 3-2 are
not used, the engine MUST be shut down in addition to removing the load in the
following procedure.
2. Label each CT wire with the phase and polarity that you think it should be.
Even though this identification may prove to be incorrect, this step is
necessary so that the individual wires may be identified during the
description of the procedure.
4. Disconnect the phase C CT wires from terminals 8 and 9. Connect and tape
these two wires together as in step 3.
5. Connect the two wires from the phase A CT to the phase A input terminals 4
and 5.
6. Start the engine, apply full load, and measure the load signal voltage. Start
a list and record this voltage.
7. Unload the system and reverse the phase A CT wires on terminals 4 and 5.*
8. Apply full load, measure the load signal, and record this voltage.
9. Unload the system, remove phase A CT wires from terminals 4 and 5, and
connect them to phase B input terminals 6 and 7.*
10. Apply full load, measure the load signal, and record this voltage.
11. Unload the system and reverse the phase A CT wires on terminals 6 and 7.*
12. Apply full load, measure the load signal, and record this voltage.
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14. Apply full load, measure the load signal, and record this voltage.
15. Unload the system and reverse the phase A CT wires on terminals 8 and 9.*
16. Apply full load, measure the load signal, and record this voltage.
17. Unload the system and compare the six voltage readings.*
18. Remove the phase A CT wires from terminal 8 and 9 and connect the phase
A wires to the pair of terminals that produced the highest positive load-signal
voltage and in the polarity that produced the highest positive load-signal
voltage.
19. Untape and disconnect the phase B CT wires. Connect the phase B CT
wires to one pair of the two remaining pair of CT input terminals on the load
sensor.
20. Apply full load and measure the load signal. Start a new list and record this
voltage.
21. Unload the system, and reverse the phase B CT wires on the same
terminals.*
22. Apply full load, measure the load signal, and record this voltage.
23. Unload the system, remove phase B CT wires, and connect them to the
other pair of terminals.*
24. Apply full load, measure the load signal, and record this voltage.
25. Unload the system and reverse phase B CT wires on the same terminals.*
26. Apply full load and measure the load signal. Record this voltage, and
compare the four voltages on the list.
27. Unload the system. Remove the phase B CT wires and connect them to the
pair of CT input terminals that produced the highest positive load signal
voltage and with the polarity that produced the highest positive load signal
voltage.*
28. Untape and disconnect the phase C CT wires. Connect these two wires to
the remaining pair of CT input terminals.
29. Apply full load, measure the load signal, and record this voltage.
30. Unload the system and reverse the phase C CT wires on the same
terminals.*
31. Apply full load, measure the load signal, and record this voltage.
32. Unload and shut down the system. Compare the two voltages.*
33. Connect the phase C CT wires to the same pair of CT input terminals, but in
the polarity that produced the highest positive load-signal voltage.
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* Be sure to shut down the engine if the temporary burden resistors are not
used.
Start the engine and apply full load. Measure the load signal voltage and adjust
the LOAD GAIN potentiometer for 6.0 V. If full load is not obtainable, decrease
the LOAD GAIN proportionally to the load. For example, at 50% load adjust the
LOAD GAIN to 3 V.
It may be necessary to reduce the load-signal voltage of each unit in the system
to as low as 3 V in cases of extremely poor system dynamics. If your system
requires a load-signal voltage as low as 3 V, consult Woodward for suggestions
for possible remedies.
Droop Adjustment
Adjustment of the DROOP potentiometer is necessary when the generator set is
to be operated in the droop mode. Droop in a load sensor is usually expressed
as a percentage and calculated by the following formula.
The method of setting droop depends on whether the load of the generator set is
an isolated load or an infinite bus.
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2. Start the engine and adjust the RATED SPEED potentiometer for rated
speed with no load.
3. Apply full load and adjust the DROOP potentiometer to give the desired
speed. (If only 50% loading is possible, 58.5 Hz would indicate 5% droop.
See Figure 3-3.)
1. Calculate the fully loaded speed (or frequency) of the generator when
running at 100% load.
2. Run the generator at the speed calculated in step 1, with no load. Record
the setting of your speed-setting device:
• Potentiometer—record setting with a pencil mark
• MOP or Other—measure and record the value of the speed-setting
voltage (at the control)
4. Preset both the Load Gain and Droop potentiometers fully clockwise.
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Most systems use a Load Gain Voltage of 6.0 VDC at full load. To
perform this procedure at less than full load, use a Load Gain
Voltage value that is proportional to the percent load used. For
example, if the Load Gain Voltage at full load is 6.0 VDC, you would
adjust for a Load Gain Voltage of 3.0 VDC at 50% load.
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Chapter 4.
Description of Operation
General
The 2301A controls engine speed and, during parallel operation of two or more
generators, load sharing.
The frequency-to-voltage converter receives the ac signal from the speed sensor
and changes it to a proportional dc voltage.
The actuator responds to the signal from the control amplifier by repositioning the
fuel or steam rack, changing the speed of the engine until the speed-signal
voltage and the reference voltage are equal.
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For controls with actuator current of 20 to 160 mA, minimum fuel is defined as:
• Actuator current less than 10 mA for forward-acting controls
• Actuator current greater than 180 mA for reverse-acting controls
For controls with actuator current of 40 to 320 mA, minimum fuel is defined as:
• Actuator current less than 20 mA for forward-acting controls
• Actuator current greater than 360 mA for reverse-acting controls
The START FUEL LIMIT potentiometer provides a means of limiting the fuel-rack
position when starting diesel engines. Adjustment of the potentiometer sets the
maximum actuator position desired. This limit position is automatically enabled
prior to start-up, and is turned off when speed control takes over.
The time taken by the engine to accelerate from idle to rated speed, and the
recommended idle speed, are set with the RAMP TIME and LOW IDLE SPEED
potentiometers respectively.
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Paralleling
There are two basic methods used for paralleling: droop, where speed decreases
with load, and isochronous, where speed remains constant. The paralleling
system as shown in Figure 4-3 consists of:
• Load Matching circuit (1)
• A Load Amplifier circuit (2)
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If either the auxiliary contact or the droop contact is open, the control is in droop.
When they are both closed, the control is in isochronous load sharing.
With only one unit on line, the generator picks up the available load and remains
at isochronous speed. If additional units are on line, the Load Matching circuit
corrects the fuel output to proportion load.
An amplifier in the load-sensing circuit computes the load carried by each phase
of the generator. The current load on each phase is multiplied by the cosine of
the phase difference between the current and the voltage, and the three phases
are added to determine the total load.
The output of the load amplifier is adjusted by the LOAD GAIN potentiometer
(shown in Figure 1-1). By setting the load-gain voltage on each unit to the same
level at full load, proportional load sharing is achieved. Regardless of differences
in generator-set capacities in the system, each generator set is loaded to the
same percentage of its capacity. A final adjustment of the individual LOAD GAIN
potentiometers will compensate for minor differences in the generator sets.
The 2301A Load Sharing and Speed Control is powered by a dc-dc isolated
power supply, which allows operation over a wide voltage range without
generating excessive heat. This isolation protects the system from interference
caused by ground loops, particularly through the load-sharing lines, and allows
load sharing with earlier models of Woodward load-sharing controls.
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Chapter 5.
Troubleshooting
The control can be damaged with the wrong voltage. When replacing
a control, check the power supply, battery, etc., for the correct
voltage.
Troubleshooting Procedure
Table 5-1 is a general guide for isolating system problems. This guide assumes
that the system wiring, soldering connections, switch and relay contacts, and
input and output connections are correct and in good working order. Make the
checks in the order indicated. Various system checks assume that the prior
checks have been properly done.
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Chapter 6.
Product Support and Service Options
OEM or Packager Support: Many Woodward controls and control devices are
installed into the equipment system and programmed by an Original Equipment
Manufacturer (OEM) or Equipment Packager at their factory. In some cases, the
programming is password-protected by the OEM or packager, and they are the best
source for product service and support. Warranty service for Woodward products
shipped with an equipment system should also be handled through the OEM or
Packager. Please review your equipment system documentation for details.
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This option allows you to call your Full-Service Distributor in the event of an
unexpected outage, or in advance of a scheduled outage, to request a
replacement control unit. If the unit is available at the time of the call, it can
usually be shipped out within 24 hours. You replace your field control unit with
the like-new replacement and return the field unit to the Full-Service Distributor.
Flat Rate Repair: Flat Rate Repair is available for many of the standard
mechanical products and some of the electronic products in the field. This
program offers you repair service for your products with the advantage of
knowing in advance what the cost will be.
Flat Rate Remanufacture: Flat Rate Remanufacture is very similar to the Flat
Rate Repair option, with the exception that the unit will be returned to you in “like-
new” condition. This option is applicable to mechanical products only.
When shipping the item(s), attach a tag with the following information:
• return number;
• name and location where the control is installed;
• name and phone number of contact person;
• complete Woodward part number(s) and serial number(s);
• description of the problem;
• instructions describing the desired type of repair.
Packing a Control
Use the following materials when returning a complete control:
• protective caps on any connectors;
• antistatic protective bags on all electronic modules;
• packing materials that will not damage the surface of the unit;
• at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
• a packing carton with double walls;
• a strong tape around the outside of the carton for increased strength.
Replacement Parts
When ordering replacement parts for controls, include the following information:
• the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
• the unit serial number, which is also on the nameplate.
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Engineering Services
Woodward’s Full-Service Distributors offer various Engineering Services for our
products. For these services, you can contact the Distributor by telephone or by
email.
• Technical Support
• Product Training
• Field Service
Technical Support is available from your equipment system supplier, your local
Full-Service Distributor, or from many of Woodward’s worldwide locations,
depending upon the product and application. This service can assist you with
technical questions or problem solving during the normal business hours of the
Woodward location you contact.
You can also contact the Woodward Customer Service Department at one of the
following Woodward facilities to obtain the address and phone number of the
nearest facility at which you can obtain information and service.
For the most current product support and contact information, please visit our
website directory at www.woodward.com/directory.
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Technical Assistance
If you need to contact technical assistance, you will need to provide the following information.
Please write it down here before contacting the Engine OEM, the Packager, a Woodward
Business Partner, or the Woodward factory:
General
Your Name
Site Location
Phone Number
Fax Number
Number of Cylinders
Type of Fuel (gas, gaseous, diesel,
dual-fuel, etc.)
Power Output Rating
Application (power generation, marine,
etc.)
Control/Governor Information
Control/Governor #1
Serial Number
Control/Governor #2
Serial Number
Control/Governor #3
Serial Number
Symptoms
Description
If you have an electronic or programmable control, please have the adjustment setting positions or
the menu settings written down and with you at the time of the call.
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