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PART 6
Directions: In this part, you will be asked to read an English text. Some sentences are
incomplete. Select the word or phrase that correctly completes each sentence and mark the
corresponding letter (A), (B), (C), or (D) on the answer sheet.
Questions 150-152 refer to the following report.
With the success of its franchise in Moscow, McDonald's surely must now be recognized as the
undisputed world leader in fast food. Certainly Kentucky Fried Chicken is providing strong
competition, especially in Asia, but McDonald's is more than a match for them there, too.
Maybe if American business leaders would take a leaf out of these two giants' books and see
what works overseas, America would no longer have a trade .
150. (A) incentive

(B) budget
(C) surplus
(D) deficit
By adapting their menu to the local markets they enter, both chains have been successful
___ they have gone.
151. (A) wherever

(B) whenever
(C) whatever
(D) however
The only difference seems to be that McDonald's financial muscle at present __ it to open
152. (A) allow
(B) allowing
(C) allows
(D) to allow
more branches more quickly, in efforts to beat the competition, as it did in Russia.
~PAGE 146
II
PART 7
Directions: In this part, you will be asked to read several texts, such as advertisement, articles or
examples of business correspondence. Each text is followed by several questions. Select the best
answer and mark the corresponding letter (A), (B), (C), or (D) on your answer sheet.
Questions 181-185 refer to the following two different letters.
Dear Bon Voyage Travels,
Last month, I went on your two-week package tour to the West Coast of America with my wife. I
must say that we were thoroughly impressed with your operations, personnel, and flexible
schedule. It was one of the most smoothly run and efficient tours that my wife and I have been
on, which is saying a lot since we are both great fans of traveling. My wife was particularly taken
with our tour guide. Miss Alissa Summers, who was not only very knowledgeable in the history
oflocal areas but also humorous, kind, and attentive. I would appreciate it greatly if you would
extend a special thank you from us to Miss Summers, for showing great kindness and aptitude at
her job.
This trip was no doubt one of the most enjoyable we have had so far, and I am certain that
whenever we feel the urge to explore other exotic countries as well, we will come to your travel
agency.
I am attaching a few pictures we took during the trip. Enjoy, and thank you again.
Matthew Perry
Dear Mr. Matthew Perry,
Thank you for giving Bon Voyage Travel Agency the opportunity to make travel arrangements
and to provide an overall guide for your recent trip to San Francisco, Los Angeles, and the Grand
Canyon.
We are glad to hear that you were pleased with the tour itself, and hope that you were also
pleased with other aspects of the trip, such as the air travel and hotel accommodations that we
arranged for you. The tour guide you mentioned, Miss Summers, would like to send her thanks
for your commendation as well.
As you know, although our travel agency specializes in arranging tours on the
American continent, we are capable of making arrangements for other continents as well. We
look forward to hearing from you again soon. Thank you.
Bon Voyage!
Bon Voyage Travels
~PAGE 147
II
181. Why did Mr. Perry write the first letter?
(A) To thank a travel agency
(B) To complain about unsatisfactory services
(C) To request a refund
(D) To plan a trip to the West Coast
182. What is NOT something Mr. Perry and his wife were impressed with?
(A) Staff
(B) Cost
(C) Plan
(D) Operation
183. What can be inferred about the Perrys?

(A) They only took a few pictures during their trip.
(B) They are very knowledgeable about local history.
(C) They are from the West Coast.
(D) They like to travel a lot.
184. What did the Perrys like about Miss Summers?

(A) She made a huge mistake.
(B) She is knowledgeable and amiable.
(C) She is very pretty.
(D) She had a good voice.
185. What kind of travel agency is Bon Voyage Travel Agency?

(A) It provides only hotel and airplane arrangements.
(B) It services tour guides for free.
(C) It offers unique tours on the Asia continent.
(D) It arranges all aspects of a trip.
~PAGE 148
II
..
Questions 186-190 refer to the following memo and response.
CUSTOMER SERVICE REQUEST
DATE: August 10th, 2006

CUSTOMER: Danielle Haber
ADDRESS: 3656 Robertson Drive, Los Angeles, CA, 90236
PHONE: 213-6985-1264
SCREEN NAME: dhaber9
MERCHANDISE PROBLEMS
Please check one of the following and fill in the specifics in the given blank.
0DELIVERY PROBLEMS ordered merchandise has not arrived for over a month
o DEFECTIVE MERCHANDISE / DAMAGED IN TRANSIT
o REPAIR PROBLEMS
o WRONG MERCHANDISE
o AMOUNT CHARGED IN ERROR
o REFUND NOT ISSUED
o OTHERS
Dear Ms. Danielle Haber.
The order for your lighter was received on June 19th by Internet and was shipped via UPS on
June 20th. We can only assume that the lighter was lost in transit.
Upon receipt of your customer service request form, we reported the loss immediately to the
carrier and they are attempting to locate the parcel. We should have a report back within two
weeks.
If UPS is successful in locating your lighter, then it will be forwarded to you promptly. If, after
two weeks, UPS has been unsuccessful, we will forward a check to you for the value of the
lighter.
We are sorry for the inconvenience this has caused you.
186. What is the purpose of the customer service request form?

(A) To place an order for merchandise
(B) To place a complaint about the customer service center
(C) To report problems concerning ordered merchandise
(D) To request a refund
187. Why has the lighter not arrived yet?

(A) The lighter was lost on the way.
(B) The requested lighter is still being made.
(C) The delivery man got lost.
(D) Due to a strike by workers at the UPS center
~PAGE 149
II
188. For about how long has the lighter been "lost in transit"?
(A) About four weeks
(B) About five weeks
(C) About six weeks
(D) About seven weeks
189. What will the company do if the lighter is not found?

(A) Send a check to the UPS center
(B) Go to the UPS center to check on progress
(C) Compose a checklist of where the lighter might be
(D) Send a check to Ms. Haber to give her a refund
190. What can be inferred from the passages?

(A) Ms. Haber needs the lighter immediately.
(B) Ms. Haber ordered the lighter online.
(C) The company specializes in sales of rare lighters.
(D) Ms. Haber is a collector of lighters.
~PAGE 150

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II

Questions 150-152 refer to the following report.

150. (A) incentive

151. (A) wherever

Questions 181-185 refer to the following two different letters.

Dear Bon Voyage Travels,

Dear Mr. Matthew Perry,

183. What can be inferred about the Perrys?

184. What did the Perrys like about Miss Summers?

185. What kind of travel agency is Bon Voyage Travel Agency?

CUSTOMER SERVICE REQUEST

DATE: August 10th, 2006

Dear Ms. Danielle Haber.

We are sorry for the inconvenience this has caused you.

186. What is the purpose of the customer service request form?

187. Why has the lighter not arrived yet?

189. What will the company do if the lighter is not found?

190. What can be inferred from the passages?

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