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    Rules & Regulations Staff Cafetaria-BBH-3

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    KumarSv
    Employees must follow certain rules regarding appearance, hygiene, uniforms, and demeanor. Hair must be clean and secured, facial hair groomed, uniforms stain-free and of appropriate fit and length, and deodorant worn. Perfume and cologne should be used lightly as not to overwhelm food smells. Hands must be washed thoroughly with soap and warm water for 30 seconds. Staff should greet customers promptly and politely during their entire visit, never interrupting others and maintaining eye contact. Employees must be cordial to customers and each other during long shifts. All staff should know the food and drink menus well to answer customer questions. Workers should arrive a few minutes early for shifts to prepare

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    Rules & Regulations Staff Cafetaria-BBH-3

    Uploaded by

    KumarSv
    2K views2 pages
    Employees must follow certain rules regarding appearance, hygiene, uniforms, and demeanor. Hair must be clean and secured, facial hair groomed, uniforms stain-free and of appropriate fit and length, and deodorant worn. Perfume and cologne should be used lightly as not to overwhelm food smells. Hands must be washed thoroughly with soap and warm water for 30 seconds. Staff should greet customers promptly and politely during their entire visit, never interrupting others and maintaining eye contact. Employees must be cordial to customers and each other during long shifts. All staff should know the food and drink menus well to answer customer questions. Workers should arrive a few minutes early for shifts to prepare

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    Employees must follow certain rules regarding appearance, hygiene, uniforms, and demeanor. Hair must be clean and secured, facial hair groomed, uniforms stain-free and of appropriate fit and length, and deodorant worn. Perfume and cologne should be used lightly as not to overwhelm food smells. Hands must be washed thoroughly with soap and warm water for 30 seconds. Staff should greet customers promptly and politely during their entire visit, never interrupting others and maintaining eye contact. Employees must be cordial to customers and each other during long shifts. All staff should know the food and drink menus well to answer customer questions. Workers should arrive a few minutes early for shifts to prepare

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2K views2 pages

    Rules & Regulations Staff Cafetaria-BBH-3

    Uploaded by

    KumarSv
    Employees must follow certain rules regarding appearance, hygiene, uniforms, and demeanor. Hair must be clean and secured, facial hair groomed, uniforms stain-free and of appropriate fit and length, and deodorant worn. Perfume and cologne should be used lightly as not to overwhelm food smells. Hands must be washed thoroughly with soap and warm water for 30 seconds. Staff should greet customers promptly and politely during their entire visit, never interrupting others and maintaining eye contact. Employees must be cordial to customers and each other during long shifts. All staff should know the food and drink menus well to answer customer questions. Workers should arrive a few minutes early for shifts to prepare

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Rules & Regulations for Employees at BBH Staff Cafeteria

    Appearance and Hygiene

    Hair should be relatively secured at all times. This can mean that kitchen staff should wear hair nets
    or hats, and servers should have ponytails and trimmed hairstyles. No matter what, hair must be clean
    and out of the way – and away from food. Facial hair should also look freshly groomed, not only for
    the sake of appearance but also for hygiene.

    Every restaurant has its own requirements for uniforms, but a few standards are consistent, no matter
    the employment: clothing must be free of stains, tears and holes, and must be of an appropriate
    length, with nothing fitting too tight. Shoes should be color coordinated and should have good grips
    on the soles. Deodorant is a must for everybody. Perfumes and colognes should be administered with
    a very light hand, if at all – if the scent overwhelms the food, then that isn’t good. Hands must be
    washed often and thoroughly, with soap under warm running water, for at least 30 seconds.
    Manners and Communications Skills

    Restaurant staff should greet restaurant patrons promptly when they enter, and should extend the
    same polite promptness when patrons are seated, when they order, when they ask for refills or dessert
    – and during their entire stay at the restaurant, including paying for the check and exiting out the
    door. Never interrupt when someone is speaking and always look at people directly so they will feel
    that their words are important. All staff members should use this same kindly demeanor with all
    customers and with each other as well.

    Being cordial is of utmost importance. Employees must work long, hot, tiring shifts, so it’s important
    to stay on good terms. All employees should have a good working knowledge of the menu – both the
    food menu and the bar menu, if applicable, in case patrons ask.
    Timely Performance and Time Off

    Employees at restaurants should arrive for their shifts a few minutes early so that they have time to
    clock in, put on their name tags and aprons, and to hear any specials or any information they need to
    know. Asking for time off should be done as far in advance as possible, so the appropriate coverage
    can be assured. It’s of paramount importance that employees do not come to work sick with a
    communicable illness that staff or patrons can catch. In the food service industry, this becomes a
    hygiene issue, so it’s important not to come to work with anything contagious.

    Every restaurant has different policies and procedures that employees need to learn. It’s of utmost
    importance to know those policies and procedures well, but it's also important to have fun. Working
    in a restaurant isn’t only about selling food but is an experience that will engage customers so they'll
    want to come back again and again to a clean, happy, mannerly staff, as well as to a restaurant's
    menu. Rules help make a restaurant a success for everyone.

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