Scribd
Upload
58 views2 pages

Human Ressources Final Exam

The document outlines a human resources final exam exercise with the objective of maximizing quality of services. It lists inputs, processes, and outputs related to quality including quality officers, audits conducted, procedures, standards implemented, budget, and services audited. Key performance indicators to measure the objective include the percentage of quality standards implemented, compliance, and cost of poor quality. Initiatives to address the objective consist of six sigma training, a total quality management program, and reviewing quality standards.

Uploaded by

Zinou Harche
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
58 views2 pages

Human Ressources Final Exam

The document outlines a human resources final exam exercise with the objective of maximizing quality of services. It lists inputs, processes, and outputs related to quality including quality officers, audits conducted, procedures, standards implemented, budget, and services audited. Key performance indicators to measure the objective include the percentage of quality standards implemented, compliance, and cost of poor quality. Initiatives to address the objective consist of six sigma training, a total quality management program, and reviewing quality standards.

Uploaded by

Zinou Harche
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

HUMAN RESSOURCES FINAL EXAM

Exercice n°4 :

Objective : Maximize the quality of


services offered.

Input Process Outp


# Quality officers # Quality audits conducted % Erro
# Quality procedures % Quality standards implemmented # Error
$ Budget % Services with quality audits performed % Com
% Costu

# Comp

KPIs to measure the achievement of the


objective :
- % Quality standards implemmented
- % Compliance with quality standards
- $ Cost of poor quality

Initiatives to adress the


implemmentation of the objectives :
- Six sigma training
- TQM program
- Quality standards review .

DONE BY : HARCHE MOHAMED MOUNIR

You might also like