Operational Control: - It Focuses On Actions or Performances and Is Aimed at Evaluating

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1.

Controlling consists of verifying whether everything occurs in conformities with the plans
adopted, instructions issued and principles established .

2. Controlling is defined as the process of evaluating actual performance and, if necessary, taking
corrective actions so that the performance is in accordance with planned performance

3. Controlling process involves the following steps 

 Establishing standards: This means setting up of the target which needs to be


achieved to meet organizational goals eventually. Standards indicate the criteria of
performance. Control standards are categorized as quantitative and qualitative
standards. Quantitative standards are expressed in terms of money. Qualitative
standards, on the other hand, include intangible items.
 Measurement of actual performance: The actual performance of the employee is
measured against the target. With the increasing levels of management, the
measurement of performance becomes difficult.
 Comparison of actual performance with the standard: This compares the degree
of difference between the actual performance and the standard.
 Taking corrective actions: It is initiated by the manager who corrects any defects in
actual performance.

4. Types of controls are:


On the basis of elements to be controlled:
 Strategic control- Strategic control focuses on tracking a strategy as it is being
implemented, detecting problems or changes in underlying premises and making
necessary adjustments
 Operational control- It focuses on actions or performances and is aimed at evaluating
the performance of the organization as a whole or its different components
On the basis of stages

 Feedback Control: This process involves collecting information about a finished


task, assessing that information and improvising the same type of tasks in the
future.
 Concurrent control: It is also called real-time control. It checks any problem and
examines it to take action before any loss is incurred. Example: control chart.
 Feed forward control: This type of control helps to foresee problem ahead of
occurrence. Therefore action can be taken before such a circumstance arises.

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