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IRCTC Service Blue Print

The document outlines the key customer actions and backend processes for IRCTC's train booking website and app. It shows the customer-facing actions like login, planning a journey, booking tickets, checking PNR status, and cancelling tickets. It also shows the backend actions like validating credentials, checking seat availability, assigning seats, retrieving booking status, and interacting with payment and database servers. The blueprint provides visibility into both the frontstage and backstage workflows that support IRCTC's online train booking services.

Uploaded by

Shaina Dewan
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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195 views1 page

IRCTC Service Blue Print

The document outlines the key customer actions and backend processes for IRCTC's train booking website and app. It shows the customer-facing actions like login, planning a journey, booking tickets, checking PNR status, and cancelling tickets. It also shows the backend actions like validating credentials, checking seat availability, assigning seats, retrieving booking status, and interacting with payment and database servers. The blueprint provides visibility into both the frontstage and backstage workflows that support IRCTC's online train booking services.

Uploaded by

Shaina Dewan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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20mins

Physical
website/App
Evidence

Refund Book a
Customer Plan My My PNR Cancel Chat Box
Login History meal
Actions journey bookings Enquiry Ticket

No
Line of interaction

Plan
On stage arrival and PNR Choose
Enter Payment Ask
Actions departure Enter PNR Reject Enter PNR Number menu
credentials gateway Cancel Question
timings number Cancellation number
and
destination

Yes Line of visibility


No
Retrieval Retrieval Get
Backstage Check Yes Retrieval Validate Payment
Assign of status Within
No from answer Yes
Actions Validate availability of from menu Gateway
Seats normal, 24 hours payment from
train dtabase
tatkal server database

Line of internal interaction

Catering
supporting Payment
Database Booking Payment Service
processes Server
system Server Database

IRCTC Service Blue Print

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