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Casestudy 2

UPS was founded in 1907 as a messenger company and has since grown into a global package delivery company and logistics provider. It uses advanced information technology including package tracking systems and web-based order management to efficiently manage package routing and delivery worldwide. This technology supports UPS's business strategy of providing best service and lowest rates to customers and enables it to offer supply chain solutions to other companies. Without these information systems, UPS would not be able to deliver packages as efficiently or effectively on a global scale.

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Sugaintheran Muniandy
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173 views8 pages

Casestudy 2

UPS was founded in 1907 as a messenger company and has since grown into a global package delivery company and logistics provider. It uses advanced information technology including package tracking systems and web-based order management to efficiently manage package routing and delivery worldwide. This technology supports UPS's business strategy of providing best service and lowest rates to customers and enables it to offer supply chain solutions to other companies. Without these information systems, UPS would not be able to deliver packages as efficiently or effectively on a global scale.

Uploaded by

Sugaintheran Muniandy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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UPS

UPS CASE STUDY


INTRODUCTION
Company History

Founded in 1907 as a messenger company in the


United States, UPS has grown into a multi-
billion-dollar corporation by clearly focusing on
the goal of enabling commerce around the
globe. Today, UPS is a global company with one
of the most recognized and admired brands in
the world. We have become the world's largest
package delivery company and a leading global
provider of specialized transportation and
logistics services. Every day, we manage the flow
of goods, funds, and information in more than
200 countries and territories worldwide
Q1- What are the inputs, processing and outputs
of UPS package tracking system ?

- The inputs for the UPS package tracking system are


 detailed information about the sender, destination and shipping
contained in the Annabelle bar code label attached to the package
 the most efficient delivery route for each driver that is created
through software, taking considerations of the weather & traffic
conditions.
 The processing of UPS package tracking system are
 the transmit ion of the data from the label to UPS
computer center and later to the distribution centers near its final
destinations,
 the “340 Methods” for optimizing the performance of every task.


 the downloading of the driver’s route into the Delivery Information
Acquisition Device (DIAD),
 the transmit ion of UPS package tracking information to UPS
computer network for storage.
 the scanning of the bar code at various points along the route and
the data is fed into the central computer to keep track of the
progress of shipment.
 The outputs of UPS package tracking system are
 the delivery information that can be assessed worldwide to provide
proof of delivery to customers, through the UPS website or apps
that can be downloaded by the customers.
What technologies are used by UPS ?

 advanced information technology to create its package


tracking system
 the web-based Post Sales Order Management System (OMS)
to manage global service order and inventory.
the UPS Supply Chain Solution service for other client companies
to subscribe to, which uses UPS's existing systems and
network infrastructure to handle delivery of the clients'
products
How are these technologies related to UPS
business strategy ?

 UPS’s business strategy since its inception is to provide


“best service and lowest rates”. In terms of the delivery
service, “best service” would entail the successful delivery
of the package to the right destination in the shortest time
possible. Therefore UPS uses the advanced information
technology to keep track of the shipping and ensuring the
successful delivery of the package.
 UPS also uses advanced information technology to create a
set of standardized services to be subscribed by other
companies at a fraction of the costs if the companies were
to create their own systems, therefore fulfilling UPS’s
second business strategy of providing best service and
“lowest rates”.
What strategic business objectives do UPS’s
information system address ?

1-UPS slogan : What can Brown do for you? This slogan emphasizes
UPS's ability to provide services to almost anyone anywhere. The
UPS information system tenses the slogan is achievable.

2- Supply Chain Strategy. UPS information system builds up a strong


distribution network, in line with UPS's business strategy at
supply chain integrator of choice in e-commerce . becoming the
What would happen if UPS’s information systems
were not available ?

 tracking of package delivery would be done manually which will be


exposed to human and mechanical errors.
 the delivery would be less efficient, taking more time and the
possibility of the package delivered in an unacceptable condition, or
not being delivered at all.
 UPS may not be able to expand globally at the rate they are
currently expanding.
 UPS may not be able to offer the supply chain solution to other
client companies

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