Smart Schools in City of Bhopal Smart City Development Corporation

Request for Proposal
For
Selection of Implementation Agency

for Design, Development,
Implementation and Management of
Smart Schools in City of Bhopal,
Sagar and Satna
MPBSCDCL/TENDER NO - 54
Date: 17/07/2018
Bhopal Smart City Development Corporation Ltd, Bhopal

Madhya Pradesh
Selection of IA for Design, Development, Implementation and Management of Smart
Schools in City of Bhopal, Sagar and Satna
Table of Contents
Abbreviations ....................................................................................................................................... 7
Notice Inviting Bid .............................................................................................................................. 8
Bidding Data Sheet .............................................................................................................................. 9
1. Section I - Invitation for Bid ...................................................................................................... 11
1.1. Project Background ............................................................................................................. 11
1.2. Project Objective ................................................................................................................. 12
1.3. Current Tender Objective .................................................................................................... 12
1.4. Site Visit before Bidding ..................................................................................................... 16
2. Section II – Instruction to Bidders ............................................................................................. 16
2.1. General ................................................................................................................................ 16
2.2. Consortium Condition ......................................................................................................... 17
2.3. Pre-Bid Meeting and Clarifications..................................................................................... 19
2.4. Sealing, Marking and Submission of Bids .......................................................................... 20
2.5. Submission and Opening of Bids ........................................................................................ 22
2.6. Rights to Terminate the Process .......................................................................................... 23
2.7. Language of Bid................................................................................................................. 23
2.8. Implementation Partner Participation Criteria .................................................................... 23
2.9. Rights to Accept/Reject any or all Bids .............................................................................. 24
2.10. Modification and Withdrawal of Bids ................................................................................. 24
2.11. Notifications of awards and Signing of Contract ................................................................ 25
2.12. Performance Bank Guarantee.............................................................................................. 25
2.13. Failure to agree with the Terms and Conditions of the Bid/Contract ................................. 25
2.14. Terms and Conditions of the Bid ........................................................................................ 25
2.15. Legal and Stationery Charges ............................................................................................. 26
2.16. Bid Currencies ..................................................................................................................... 26
2.17. Bid Validity Period.............................................................................................................. 26
2.18. Rectification of Errors ......................................................................................................... 26
2.19. Bidder Qualification ..................................................................................................... 26
3. Section III- Qualification and Evaluation Methodology ........................................................... 27
3.1. Pre-Qualification Criteria .................................................................................................... 27
3.2. Technical Evaluation Criteria.............................................................................................. 30
3.3. Financial Evaluation .......................................................................................................... 33
3.4. Final Evaluation of Bid ....................................................................................................... 34
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4. Section IV- Scope Of Work And Terms Of Reference .......................................................... 34

4.1. Project Scope ....................................................................................................................... 34
4.2. Detailed scope .................................................................................................................... 37
4.2.1. Digital Classroom Setup.................................................................................................... 37
4.2.2. Career Assessment/Exam Preparation Programs for Higher Classes ............................ 39
4.2.3. Smart School Administration Solutions ........................................................................... 40
4.2.4. Smart School Management System .................................................................................. 41
4.2.5. Design, Development, Customization of Multi-Media Content for Subjects for Learning
Management System ...................................................................................................................... 43
4.2.6. Learning Management System ......................................................................................... 44
4.2.7. Setup one Central Studio in each City embedded with City Level Control system ..... 45
4.2.8. Provision of Networking Infrastructure for 27 schools to connect within, with Central
Studio and with Central Command and Control Centre of Smart City .................................... 45
4.2.9. Design, Supply, Installation and Commissioning of Bandwidth required for operations
in the Schools of each City .......................................................................................................... 46
4.2.10. Hosting of the Common Smart School Application for Bhopal, Sagar, Satna ...... 46
4.2.11. Capacity Building and Training ................................................................................... 47
4.2.12. Manpower Requirements ............................................................................................. 48
4.2.13. Management, Maintenance and Updating of Hardware, Software and Content ......... 51
4.2.14. Warranty ...................................................................................................................... 52
4.2.15. Subcontracting ............................................................................................................. 53
5. Section V: Project Timelines and Payment Schedule ................................................................ 53
5.1. Project Timelines................................................................................................................. 53
5.2. Payment Schedule ............................................................................................................... 55
6. Section VI- Functional and Technical Specifications ................................................................ 57
6.1. Functional Specifications .................................................................................................. 57
6.2. Technical specifications ...................................................................................................... 63
6.2.1. Smart Classroom/Labs/Library Infrastructure Specifications ............................................. 63
6.2.2. Central Studio Setup............................................................................................................ 72
6.3. IT Networking Requirements .............................................................................................. 81
7. Section VII- Service Level Agreement .................................................................................... 90
7.1 Implementation Phase SLA .............................................................................................. 90
7.2 Operations, Management & Maintenance - SLA Criteria .............................................. 92
8. Section VIII: Bidding Formats................................................................................................... 94
8.1 Formats for Clarification ..................................................................................................... 94
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1. Format for submission of Queries ....................................................................................... 94

8.2 Formats for Pre-Qualification Bid....................................................................................... 95
1. Checklist for Pre-Qualification Bid..................................................................................... 95
2. PQ_1- Format for Pre-Qualification Bid Cover letter ......................................................... 97
3. PQ_2- Format for Particulars of the Bidder ...................................................................... 100
4. PQ_3- Power of Attorney for Lead Member of Consortium ............................................ 101
5. PQ_4- CA Certificate for net worth for bidder ................................................................. 103
6. PQ_5: Bidders Annual turnover (Turnover of Prime Bidder in the Consortium) &
Turnover of Consortium member over last 3 financial years ...................................................... 104
7. PQ_6: Details of experience of implementing Smart Classroom Implementation in
Schools/Universities/Academics in urban scenario. .................................................................... 106
8. PQ_7- Format for Self-declaration by Bidder for not being blacklisted ........................... 109
9. Format of Earnest Money Deposit .................................................................................... 111
8.3 Formats for the Technical Bid ........................................................................................... 112
1. General Instructions on Preparation of the Technical Proposal ........................................ 112
2. Check-list for the documents to be included in the Technical Bid ................................... 113
3. TQ_1- Format for Technical Proposal Cover Letter ......................................................... 114
4. TQ_2: Details of Experience in Setting Up of Smart School/Smart Education System
Infrastructure including Digital Classroom , IT networking amongst classrooms ...................... 117
5. TQ_3: Experience in Setting up of Virtual Classrooms for the Schools .......................... 118
6. TQ_4: Details of Experience in Implementation of Smart Education System Components
including Learning Management System, Library Management System, School Management
System. ......................................................................................................................................... 120
7. TQ_5: CVs of the Key Manpower proposed .................................................................... 121
8. TQ_6: Manufacturers Authorization Form ....................................................................... 123
8.4 Financial Bid Format and instructions .............................................................................. 124
1. General Instructions .......................................................................................................... 124
2. Format for Financial Bid ................................................................................................... 125
3. Format for Performance Bank Guarantee ......................................................................... 125
9. Section IX- General Conditions of Contract ............................................................................ 132
9.1 Definitions and Interpretations: ......................................................................................... 132
9.2 Documents forming part of Agreement ............................................................................ 134
9.3 Measurements and Arithmetic Conventions ..................................................................... 134
9.4 Priority of documents ........................................................................................................ 135
9.5 Conditions Precedent......................................................................................................... 135
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9.6 Performance Bank Guarantee (PBG) ................................................................................ 136

9.7 Scope of Work................................................................................................................... 136
9.8 Commencement and Duration of the Contract .................................................................. 137
9.9 Statutory Requirements ..................................................................................................... 137
9.10 IA’s Obligations ................................................................................................................ 137
9.11 BSCDCL Obligations ........................................................................................................ 138
9.12 IA’s Team .......................................................................................................................... 139
9.13 Access to BSCDCL’s or its nominated Agencies’ Premises ............................................ 140
9.14 Project Management .......................................................................................................... 140
1. Approvals and Required Consents ................................................................................... 140
2. Reporting Progress ............................................................................................................ 141
3. Commencement and Duration of Service Level Agreement ............................................ 142
4. Use and Upkeep of Assets ................................................................................................ 143
5. Transfer of risk and ownership of goods .......................................................................... 144
6. Insurance........................................................................................................................... 144
7. Change of Quantities ....................................................................................................... 146
8. Contract Amendments ..................................................................................................... 146
9. Ownership of Equipment ................................................................................................ 146
9.15 Project Acceptance ............................................................................................................ 146
9.16 Representation and Warranties of IA ................................................................................ 149
9.17 Project Finances ................................................................................................................ 150
9.18 Breach and Rectification ................................................................................................... 154
9.19 Protection and Limitations ................................................................................................ 157
9.20 Intellectual Property Rights ............................................................................................... 165
9.21 Non-Solicitation ................................................................................................................ 166
9.22 Change of Control ............................................................................................................. 166
9.23 Publicity ............................................................................................................................ 167
9.24 Severability and Waiver .................................................................................................... 167
9.25 Subcontractors ................................................................................................................... 167
9.26 Arbitration and Dispute Resolution................................................................................... 168
9.27 Conflicts of Interest ........................................................................................................... 168
9.28 Non-Benefit of Commissions, Discounts .......................................................................... 169
9.29 Schedules........................................................................................................................... 169
9.30 Cost Control ...................................................................................................................... 169
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9.31 Exit Management Schedule ............................................................................................... 173

9.32 Terms of Payment ............................................................................................................. 177
9.33 Audit, Access and Reporting Schedule ............................................................................. 178
10. ANNEXURE -1 Total Summary Sheet for three cities ...................................................... 180
11. ANNEXURE -2 List of Schools in Bhopal ........................................................................ 180
12. ANNEXURE -3 List of Schools in Sagar ........................................................................... 181
13. ANNEXURE -4 List of Schools in Satna ........................................................................... 183
14. ANNEXURE -5 Draft Tripartite Services Agreement ....................................................... 184
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Abbreviations
Acronym Full Form

BSCDCL Bhopal Smart City Development Corporation Limited
CCN Change Control Note
EMD Earnest Money Deposit
EOL End Of Life
EOS End Of Support
UAT User Acceptance Testing
IA Implementation Agency
ICCC Integrated Command And Control Centre
ISP Internet service Provider
IT Information Technology
LMS Learning Management System
MIS Management Information System
O&M Operations & Maintenance
OEM Original Equipment Manufacturer
PAT Partial Acceptance Test
PMA Project Management Agency
RFP Request For Proposal
SA Service Agreement
SIT&C Supply, Installation, Testing & Commissioning
SPV Special Purpose Vehicle
VTC Virtual Teleconferencing
SSCDL Satna Smart City Development Limited
SSCL Sagar Smart City Limited
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Notice Inviting Tender
Dated: 17/07/2018
RFP for “SELECTION OF IA FOR DESIGN, DEVELOPMENT,

IMPLEMENTATION AND MANAGEMENT OF SMART SCHOOLS IN CITY OF
BHOPAL, SAGAR AND SATNA”.
The Bhopal Smart City Development Corporation Limited represented by CEO , on behalf
of Sagar Smart City Limited and Satna Smart City Development Limited, now invites bids
from eligible Implementation Agency for this project.
The complete BID document (Tender Document) can be viewed / downloaded from the
department account of Bhopal Smart City Development Corporation Limited on e-
procurement portal https://www.mpeproc.gov.in.
Bid must be submitted online at https://www.mpeproc.gov.in. by 17/08/2018 by 23:30

pm, along with hardcopy submission as per instructions of RFP. Bids received online shall
be opened on 24/08/2018 (at 11:o0 hours IST). Bid through any other mode shall not be
entertained. The physical submission of the bid document as per instructions of RFP
should be done by 23/08/2018 (at 15:00 hours IST).
Please note that the BSCDCL reserves the right to accept or reject all or any of the Bids
without assigning any reason whatsoever.
Chief Executive Officer
Bhopal Smart City Development Corporation
Zone -14, Bhopal Municipal Corporation, BHEL. Govindpura, Bhopal –

462023
Page 8
Bidding Data Sheet

S. No Particulars Details
Name of Client Bhopal Smart City Development Corporation
1. Limited (BSCDCL)
Name of the Engagement Selection of IA for Design, Development,
2. Implementation and Management of Smart
Availability of the document RFP is available and downloadable on MP e-
3. procurement portal:
(http://www.mpeproc.gov.in )
All subsequent changes to the RFP shall be
published on the above mentioned website.
Start date for Purchase of <17-07-2018> at <17:00 hrs>
4. RFP
Last date for Purchase of RFP <17-08-2018> at <22:00 hrs>
5.
Cost of RFP Document INR 50, 000 to be paid online through e-
6. Procurement portal
Sharing of pre-bid queries Pre bid queries to be shared at

7. [email protected] by 05-08-2018 by
17:00 hrs
Pre-Bid Meeting 12:00 hours to be held at 06-08-2018
8.
Earnest Money Deposit INR 50 Lacs to be paid in the form of Bank

9. (EMD) guarantee of any nationalized / scheduled banks
or online through e- Procurement portal. Scan
copy should be uploaded with Technical
Document.
(Please note that no exemption for EMD will be
accepted)
10. Last date of submission of Online at https://mpeproc.gov.in - <17-08-
Proposal 2018> by <23:30 hrs>
11. Last date of hardcopy <23-08-2018> at <15:00 hrs>
submission
12. Date and Time of opening of <24-08-2018> at <11:00 hrs>
Prequalification Proposal
and Technical
Proposal(Online)
Page 9
S. No Particulars Details
13. Presentation on technical <27-08-2018> at <11:00 hrs>
solution by bidders (For
Bidders who gets qualified in
Pre-Qualification)
14. Date of opening of Financial To be intimated later
proposal
Email Address The prospective Bidder requiring any
15. clarification to the RFP shall contact BSCDCL
through email by sending the queries at
[email protected]
Address for Communication Chief Executive Officer
16. Bhopal Smart City Development Corporation
Limited,
Zone 14, near Tatpar petrol pump,
BHEL Govindpura,
Bhopal, Madhya Pradesh- 462023
Phone: 0755- 2477770
Page 10
1. Section I - Invitation for Bid

1.1. Project Background
Under the Smart Cities Mission, the Government of India took the first step towards
realizing its vision of building 100 smart cities in the country.
Government of Madhya Pradesh has embarked on an ambitious journey of developing

various cities of the state as Smart Cities. This initiative includes 07 cities in MP identified
as part of the Smart City Mission of Government of India. This RFP pertains to selection of
agency for implementation of Smart school Projects in the Municipal/Government Schools
of Bhopal , Sagar and Satna.
The literacy rate of Bhopal is 85%, which is the 3rd largest in Madhya Pradesh . Sagar and
Satna, has a literacy rate of 86.5% and 64% respectively. Most of the ICT initiatives proposed
and being implemented by Bhopal, Sagar and Satna city have been identified with a
predominant objective to improve the quality of life of people, making them employable and
improvising the citizen services quality .
The State has authorized BSCDCL to take the initiative of floating this RFP for the Smart
Schools in Bhopal, Sagar and Satna, on behalf of the three cities.
This RFP aims at Setting up and commissioning of Smart School equipped with
Learning Management System, Smart Classrooms and Central Studio in the
identified 27 Schools of the three cities - Bhopal, Sagar and Satna.
BSCDCL invites e-tender for Technical and Financial bid proposal from eligible Bidders for
setting up of Smart School with the following scope:-
1) Setting up of 125 Digital Classrooms, 10 Digital IT Labs, 30 Science Labs and 10

Digital Library cum Assessment Lab in 10 Municipal/Government Schools of
Bhopal.
Sagar.
Satna.
4) Setting Up of One Central Studio in each of the three cities – Bhopal,Sagar,Satna
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Note: - Bidders may note that Bids are to be submitted as per the instructions laid out in
Section 2 of the tender document. The selection of successful bidder would be in three
steps: Pre-Qualification , Technical Bid and Financial Bid.
1.2. Project Objective

The key objectives of the project are:
1. To increase knowledge assimilation and retention amongst school children of

Municipal/Government Schools
2. Harness the use of technology for improving the overall reach and quality of
education in Municipal school, where this is a significant dearth of skilled teachers.
3. Smart User Friendly Solutions for students to learn in Hindi and in English
medium.
4. Enhanced proficiency in academic subjects
5. Career Assessment Program for Students to prepare and excel in the competitive
exams
6. Virtual Learning Environment for connecting the Subject Experts to Students.
7. To enhance learning by creating a non-stressful and interactive environment.
8. To provide better systems and solutions to the educationists
9. To provide new and innovative tools to teachers and enable them to provide quality
education to students.
1.3. Current Tender Objective
The Agency selected through this RFP Process shall undertake the following activities:-
1) Supply, installation, commissioning & functioning of Smart Classroom

components and other IT INFRASTRUCTURE for the identified SMART
SCHOOL in the three cities ( including CCTV Cameras, Wi-Fi facility,
Projectors/PC/Laptops/Interactive boards and other IT equipment in
classrooms, labs, library and school corridor as defined in various
sections of this RFP).
 An Interactive White Board System or similar solution that can enable teachers
to engage students and get them to pay attention, participate and interact with
teachers and other students. Smart Boards with multi-touch points helps to
support collaborative material that utilizes every inch for interaction.
 Interactive projectors easily make a dry erase board, plain wall or table an
interactive display.
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 Surveillance of Entry, Exit Points to enhance student security. Central

Monitoring by School Principal
 Classrooms equipped with Wi-Fi facility and LAN connectivity including
bandwidth procurement with access to required portals and websites only.
2) LEARNING MANAGEMENT SYSTEM will cover creation, supply,

uploading and maintenance of Hindi and English language educational
digital contents as per the syllabus prescribed by Madhya Pradesh
boards and NCERT syllabus along with future upgradation as and when
required.
This Learning Management Solution will have to include the following features –
Sr. Key Features
1 Digitization of Course Contents
This is the most important element of the Learning

Management System. The Implementation Agency is responsible to
encapsulate the best-in-class relevant easy-to-teach, easy-to-understand,
user-friendly course content in all the possible innovative format, into the
repository , for ease of access by all the stakeholders.
 Facilitation of digital contents syllabus-wise and subject-wise in Hindi as

well as English. Hindi and English will be the essential language of the
overall smart school project.
 To bring an exhaustive repository of world class digital modules or lessons,

(consisting of 2D and 3D animations, graphics, audio and video) on every
subject, which the teacher could easily access and project in the classroom
that illuminated and explained abstract and difficult concepts with clarity.
 The learning content shall be exhaustive with respect to Madhya Pradesh

state board Curriculum. The animations shall be of high quality which
easily explains complex phenomena in all the subjects.The animations and
other interactive content should be such that it assists the teaching
learning process in an effective and simple manner. The modules should
have pause, play, fast forward and rewind options. Movement from one
module to other (e.g.: one chapter to another or from animation module to
assessment module) should also be easy, quick and user friendly .
 Good Quality content should be provided including specialized skill set

training and all the Lab Experiments in the Curriculum. There should be
STEM content consisting of: Physics, Chemistry Biology, Mathematics, and
Language Learning.
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The software and hardware of the service provider should be flexible in

such a way that any additional multimedia content in the form of video,
lectures, animations, pictures, 2D/3D videos and additional questions
created by subject teachers could be added into the database via a pen
drive or external hard disk and used in an effective and simple manner.
The hardware and software installed shall be such that it shall be
compatible to other (define formats) video lecture databases and other
(define formats) smart class databases.
2 Learning management system would have integrated student information
system commonly known as guardian-tutor learner system.
4 Modern features for recording and replay of lectures in offline mode as well as
internet streaming. The Recorded lectures from the Central Studio has to be
integrated into the LMS and should be available for viewing, raising queries etc
by the students. Students should be able to ask questions in over chat/voice
communication.
8 This system would have subject-wise scores score feeding facility and
accordingly parents would be auto-notified of results through SMS.
9 Report card generation facility would be available to teachers, parents/guardian.

Growth and improvement analytics of each student, each class and each school
will be generated for decision making.
10 Push system for breaks between classes to hold student in classroom
11 Project assignment and submission on learning management system. If the

students are not able to submit the assignments online , they could submit it
manually to the teachers.
12 To monitor learning process of students and assess student performance and

provide real-time feedback to teachers, parents etc.
3) Setup one Central Studio embedded with City Level Control system in
each of the three cities – Bhopal, Sagar, Satna
 One Studio per city (for Bhopal, Sagar, Satna) will be set up for coordinated and
comprehensive learning. This will be in one of the Municipal schools in each city, at the
discretion of BSCDCL and other City SPV’s.
 Install/replace the hardware and activate the software to run the lectures in classrooms
and VTC sessions in existing 27 Classrooms in each of the identified Schools of the three
Page 14
cities. Install all the required software to run VTC sessions on existing hardware in these
27 schools of the three cities.
 Infrastructure in each school should enable students to view the online synchronous
training content, faculty video and hear the faculty voice. For smooth running of Virtual
Training Classrooms from Central Studio, voice facility has to be two way.
4) Creation, supply and installation of Smart School Management System

(Software, Dashboard and Hardware) and Library Management System.
5) Providing school IT networking and connectivity with comprehensive

warranty of all equipment and all software for three years. This project
will have to be operated and maintained by Implementation Agency (IA)
for 3 years.
 Assess the IT connectivity of the school and provide connectivity to run digital
classrooms, virtual training sessions, learning management system and library
management system with improved performance. There should be no lag between
video and voice for optimal learning experience.
 Integration with the Central Studio and the ICCC, including upgradation /
replacement of servers and providing redundancy.
6) TRAINING/Capacity Building Sessions of teachers and parents as

needed.
7) Providing Helpdesk/Resource persons for recording all the day to day

problems and other technical incidents occurring during the Operations
& Maintenance phase.
8) It is proposed that the IA would procure bandwidth as a service for the

entire duration of project period for the various locations (city) based
on the approval from respective cities.
9) The Common Application including the Digitalized Contents, Learning

Management System, Library Management System, needs to be hosted
at the ICCC Cloud or using any other Cloud Service Provider. This will be
decided at the sole discretion of the Authority based on evaluating parameters
including financials. The Bidder needs to provide connectivity at the schools in each
of the city, for synchronizing the data from the Schools and Central Studio with the
Central Cloud.
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1.4. Site Visit before Bidding

The bidder must conduct survey of the existing processes and make independent
evaluation of the scope of work. BSCDCL will not be responsible for any
misunderstanding/ misinterpretation of the scope of work. Bidders are free to visit the
said school sites to understand the location/ technicalities for implementation of above
project.
The bidder shall be deemed to have satisfied himself of all conditions and
circumstances affecting the bid price, as to the general circumstances at the site of the
work, as to the general manpower availability at the site, water, electricity, bandwidth
availability and to have fixed his prices according to his own view of these.
2. Section II – Instruction to Bidders

2.1. General
 From the time of bid advertisement to the time of Contract award, if any Bidder
wishes to contact the BSCDCL (or designated officer) on any matter related to the bid,
it should do so in writing at the address mentioned in Bid Fact Sheet.
 The Bidder shall bear all costs associated with the preparation and submission of its
Bid, and the BSCDCL shall not be responsible or liable for those costs, regardless of
the conduct or outcome of the bidding process.
 Bidders should submit only one Bid.
 The Bids shall remain valid for the period of 180 days after the bid submission
deadline date prescribed by the BSCDCL.
 In exceptional circumstances, prior to the expiration of the bid validity period, the
BSCDCL may request Bidders to extend the period of validity of their bids. In case of
Bidder extending of the bid, the Bidder granting the request shall also extend the bid
security for forty-five (45) days beyond the deadline of the extended validity period.
 Any bid NOT accompanied by an enforceable and compliant bid security (EMD) may
be rejected by the BSCDCL as non-responsive.
 The bid security of unsuccessful Bidders shall be returned as promptly as possible
upon award of contract to the successful Bidder. No interest will be payable by the
BSCDCL on the amount of the Bid Security.
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 The bid security of the unsuccessful Bidder shall be returned as promptly as possible
once the successful Bidder has signed the Contract and furnished the required
performance security.
 The bid security will be forfeited by BSCDCL on account of one or more the following
reasons:
o If a bidder withdraws its bid during the period of bid validity
o If the successful bidder fails to sign the contract in accordance with terms
and conditions of this RFP.
o In the case of a successful bidder, if the Bidder fails to sign the Contract or
to furnish Performance Bank Guarantee within specified time
2.2. Consortium Condition

 The bidder may form a consortium for bidding in this tender.
 The number of consortium members cannot exceed two, including the Prime Bidder
(1 Prime Bidder + 1 Consortium Partner).
 A Bidder applying individually or as consortium member shall not be entitled to
submit another application either individually or as a member of any other
consortium, as the case may be.
 Consortium members must provide a Memorandum of Understanding (MoU)
covering above points and showing their intention to enter into such an Agreement
at the time of bidding along with Pre-Qualification Bid.
 A Bidding Consortium is required to nominate a Prime Member. The formation of
the consortium including identification of Prime member and role and
responsibilities of each member shall be supported by Memorandum of Agreement
and Power of Attorney signed by all the members on a stamp paper of INR 100/-.
 The successful bidder (SI) shall require to enter into agreement with the Consortium
Member specifying following points in the Agreement. These points shall also be
captured in MoU
a. Identity Prime Member and Power of Attorney in favor of Prime Member.
b. Roles and responsibilities of the consortium partner, the identification of the
lead partner, and providing for joint and several liability for each partner.
c. All consortium members would be available throughout the Contract Period.
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d. The Prime bidder shall be jointly and severally responsible for complete scope,
whereas consortium partner shall be severally responsible only for its
respective scope.
e. The role and responsibility of any member must be commensurate with the
technical/financial capabilities that such member is contributing towards
meeting the qualification criteria. Each consortium member is liable to
contribute resources in terms of knowledge, skills and trained manpower
commensurate with its role and responsibilities during the Contract Period.
f. The Consortium Agreement must also state that the period of the Agreement
would coincide with the Contract period. Consortium must continue to be in
existence during the period of the contract and that any change will be subject
to approval of the Authority (BSCDCL) only.
g. The final contract between the consortium members (The Consortium
Contract) would be available for legal vetting and open to suggestions by the
BSCDCL. BSCDCL will suggest binding corrections if it finds that such
contract does not meet its requirements and interests as per the Tender in
letter and spirit.
h. The Agreement should be on stamp paper and notarized. The signatories must
be duly authorized.
i. Any modification in roles and responsibilities between consortium members
during Contract Period shall be allowed only after approval from BSCDCL. Any
changes and deviation of roles and responsibilities of consortium members
during the execution, operation and maintenance of this Project without prior
approval of Authority shall be viewed seriously by the BSCDCL as it can affect
an important public service. Such unilateral action by the SI shall entitle
BSCDCL to take appropriate action including considering it an Event of
Default under this Contract leading to consequences including termination
with appropriate notice.
j. Any Dispute arising during Contract Period between the Consortium Member
shall be resolved amicably without adversely impacting Project
Implementation and Operation. If in BSCDCL’s opinion, Dispute between
Consortium members adversely impacting implementation and operation of
the Project then Authority may its sole discretion in the interest of the Project
(a) Terminate the Contract after due process and/or (2) Provide a binding
solution.
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k. In case BSCDCL Intends to proceed for Termination on account of SI Event of

Defect and /or unresolved disputes between the Consortium Members, all the
Consortium Members shall be jointly and severally liable for Implementation,
Operation and Maintenance of project at Agreed prices and payment terms
specified in this Tender till Authority or any new agency appointed by it takes
over the Project
l. BSCDCL reserves the right to reject the Bid in case of change in the
constitution of the consortium after the submission of Bid and before the
execution of the Agreement
2.3. Pre-Bid Meeting and Clarifications

 BSCDCL shall schedule a Pre-Bid meeting with the prospective bidders as per the
timelines mentioned in the Bid Fact Sheet.
 The interested bidders need to ensure that they have submitted their queries as per
the date mentioned in the Bid Fact Sheet.
 Queries provided by the Bidders should be as per the format provided in the Bidding
Forms
 Queries of only those bidders will be entertained who has purchased the RFP.
 Response to the queries and clarification shall be uploaded by the BSCDCL on MP e-
Procurement Portal.
 At any time prior to the last date of receipt of the bids, BSCDCL may, for any reason,
whether at its own initiative or in response to a clarification raised by a prospective
bidder, modify the Bidding Document through a Corrigendum.
 Any such corrigendum shall become part of this RFP.
 In order to provide prospective bidder reasonable time for taking the corrigendum
into account, BSCDCL may, at its discretion, extend the last date for the submission
of the Bid.
 The purpose of the pre-bid meeting is to provide a forum to the bidders to clarify their
doubts / seek clarification or additional information necessary for them to submit
their bid. Date, Time and Venue for the Pre-Bid Meeting :
 Pre-Bid conference will held on 06 Aug 2018 at 12:00 p.m.

 Venue for Pre-Bid conference: Bhopal Smart City Development
Corporation Limited, Zone 14, near Tatpar petrol pump, BHEL,
Govindpura, Bhopal, Madhya Pradesh- 462023
Page 19
 The queries should necessarily be submitted in the following format:

Request for Clarification
Name and Address of the

Organization submitting
request
Name and Position of
Person submitting request
Contact Details of the
Organization / Authorized
Representative
Tel:
Mobile:
Fax:
Email:
Sr. RFP Document Content of the Clarification Sought
No Reference RFP requiring
(Volume, clarification
Section No.,
Page No.)
1
2.4. Sealing, Marking and Submission of Bids

Bidders are required to submit their bids in separate sealed envelopes as per
instructions given below:
Part 1: Pre-Qualification Bid, Bid Fees, EMD shall be submitted online at

www.mpeproc.gov.in along with duly bound hardcopy and soft copy in CD/DVD/ Pen
drive/ USB stick with complete details as mentioned in Section 8.2 in “Envelope 1”
super scribed “Pre-Qualification Bid” with Tender No, Due Date and RFP Name –
“Selection of IA for Design, Development, Implementation and
Management of Smart Schools in City of Bhopal, Sagar and Satna”. The
proposal shall also consist with all supporting documents.
Part 2: Technical Bid shall be submitted online at www.mpeproc.gov.in along with

duly bound hardcopy and soft copy in CD/DVD/ Pen drive/ USB stick with complete
details as mentioned in Section 8.3 in “Envelope 2” super scribed “Technical Bid”
with Tender No, Due Date and RFP Name – “Selection of IA for Design,
Development, Implementation and Management of Smart Schools in City
Page 20
of Bhopal, Sagar and Satna”.
Part 3: Financial Bid: The Financial Bid shall be submitted online at

www.mpeproc.gov.in as per formats and instructions as mentioned in Section 8.42
The large envelope / outer envelope containing above envelopes must be sealed and
super scribed and shall be sent as under:
Details to be mentioned exactly on sealed envelope

Tender Details To,
 RFP No.: MPBSCDCL/ TENDER Chief Executive Officer (CEO)
No - 54 Bhopal Smart City Development
 Bid for “Selection of IA for Design, Corporation Limited,
Development, Implementation Zone 14, near Tatpar petrol pump, BHEL
and Management of Smart Govindpura, Bhopal
Schools in City of Bhopal, Sagar
Madhya Pradesh- 462023
and Satna”.
 Last date of Submission: Online
Submission of Bid is to be done on
or before 20-08-2018 by 23:30 hrs
at www.mpeproc.gov.in
Hardcopy submission : In sealed

envelope strictly by in
Person/RPAD/Postal Speed Post
On or before 23-08-2018 by 3:00
p.m. addressing to “CEO, Bhopal
Smart City Development
Corporation Limited
Zone 14, near Tatpar petrol
pump, BHEL Govindpura,
Bhopal, Madhya Pradesh-
462023”.
1. BSCDCL will not accept submission of a proposal in any manner other than that
specified in the document. Proposals submitted in any other manner shall be treated as
defective, invalid and rejected.
2. If the envelopes are not sealed and marked as instructed above, the BSCDCL
assumes no responsibility for the misplacement or premature opening of the contents
of the application and consequent losses, if any suffered by the Bidder.
3. Each Bidder shall submit only one proposal containing documents as below. A
bidder who submits more than one proposal under this contract will be disqualified
a. Original copy of the Bid fee & EMD
b. Pre-qualification criteria related documents
c. Technical Proposal related documents
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d. RFP Copy and Addenda & Corrigendum

e. The Bidder shall prepare original set of the Proposal (together with originals /copies
of documents required to be submitted along therewith pursuant to this document) and
applicant shall also provide a soft copy on a Compact Disc (CD) / Pen Drive / USB
stick. In the event of any discrepancy between the original and CD/Pen Drive/USB
stick, the original shall prevail
f. Each page of the above should bear the initials of the Applicant along with the seal
of the Applicant in token of confirmation of having understood the contents. In case of
consortium the bid will be signed by the Prime Bidder.
4. Pre-qualification and technical bid should be signed by an authorized person of the

bidder. The pre-qualification bid should be submitted along with a certified true copy of
a board resolution/power of attorney empowering authorized signatory to
sign/act/execute documents binding the bidder to the terms and conditions detailed in
this proposal. In case of the Consortium the Prime bidder will submit this document.
5. Bids must be direct, concise, and complete. BSCDCL will evaluate bidder’s bid based
on its clarity and completeness of its response to the requirements of the project as
outlined in this RFP. The CEO, BSCDCL reserves the right to accept or reject any or
all the bids without assigning any reason.
2.5. Submission and Opening of Bids

 The prices should NOT be indicated in the Technical Proposal. The failure to comply
shall lead to rejection of bids.
 Conditional bids are liable to be rejected.
 The bids submitted by physical submission/telex/telegram/fax/email shall not be
entertained.
 The MP e-Procurement Portal shall not permit the bidder to submit the bids after the
deadline for submission of bids.
 BSCDCL shall not be responsible for delay or non-receipt of the documents.
 The bidder’s representative (max 2), may attend the bid opening.
 To assist in the examination, evaluation, and comparison of the bids, and
qualification of the Bidders, the BSCDCL may, at its discretion, seek any clarification
from bidders.
 If the Bidder does not provide clarifications of its bid by the date and time set in the
BSCDCL’s request for clarification, the bids shall be evaluated basis the information
available with the BSCDCL.
Page 22
 BSCDCL reserves the right to accept or reject any bid, and to annul the bidding
process and reject all bids at any time prior to contract award, without thereby
incurring any liability to Bidders
2.6. Rights to Terminate the Process
a) BSCDCL may terminate the bid process at any time and without assigning any reason.
BSCDCL makes no commitments, express or implied, that this process will result in a
business transaction with anyone.
b) This bid document does not constitute an offer by BSCDCL. The Bidder's participation in
this process may result in BSCDCL selecting the Bidder to engage in further discussions and
negotiations towards execution of a contract. The commencement of such negotiations does
not, however, signify a commitment by BSCDCL to execute a contract or to continue
negotiations. BSCDCL may terminate negotiations at any time without assigning any reason.
2.7. Language of Bid

The proposal and all correspondence and documents shall be written in English.
In case of accompanying literature or brochures etc., being in a language other than
English, a certified translation should accompany the documents as a part of the RFP. All
proposals and accompanying documentation will become the property of BSCDCL.
2.8. Implementation Partner Participation Criteria

a) Bidder will be required to submit a Manufacturer’s Authorization Form from the OEM
stating that the Bidder in concern would be bidding for this project. The template for this
form can be found in Section 8.38 of this document.
b) Firms with common Proprietor/Partner or connected with one another either financially or
as principal and agent or as master and servant or with proprietor/partners closely related
to each other such as husband, wife, father/mother and minor son/daughter and
brother/sister and minor brother/sister, shall not tender separately under different names
for the same contract.
c) If it is found that firms have tendered separately under different names for the same
contract, all such tender(s) shall stand rejected and tender deposit of each such
firm/establishment shall be forfeited. In addition, such firms/establishments shall be liable,
at the discretion of the Chief Executive Officer, Bhopal Smart City Development
Corporation Limited for further penal action including blacklisting.
Page 23
d) If it is found that close relatives (as described above) have uploaded separate
tenders/quotations under different names of firms/establishments but with common
address for such establishments/firms and/or if such establishments/ firms, though they
have different addresses, are managed or governed by the same person/persons jointly or
severally, such tenders shall be liable for penal and legal action including blacklisting.
e) If after awarding the contract it is found that the accepted tender violated any of the
directions pertaining to participation as stated above, the contract shall be liable for
cancellation at any time during its validity in addition to penal action including blacklisting
against the contractors as well as related firm/establishment.
2.9. Rights to Accept/Reject any or all Bids

BSCDCL reserves the right to accept or reject any bid, and to annul the bidding process
and reject all Bids at any time prior to award of Contract, without thereby incurring any
liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or
Bidders of the grounds for BSCDCL's action.
2.10. Modification and Withdrawal of Bids

No proposal may be modified / withdrawn in the interval between the deadline for
submission of proposals and the expiration of the validity period specified by the
Bidder on the proposal form. In case the Bidder wishes to withdraw the Bid after the
date of opening of the bids, the bidder may do so, but the EMD of the Bidder shall be
forfeited.
a) A Bidder wishing to withdraw its bid shall notify to BSCDCL by e-mail prior to the deadline
prescribed for bid submission. A withdrawal notice may also be sent by electronic means
such as e-mail, but it must be followed by a signed confirmation copy, postmarked no later
than the deadline for submission of bids. The notice of withdrawal shall
 be addressed to BSCDCL at the address named in the Bid Data Sheet, and
 bear the Contract name, the “Selection of IA for Design, Development,

Implementation and Management of Smart Schools in City of Bhopal, Sagar
and Satna “ and < Bid No.>, and the words “Bid Withdrawal Notice.” Bid
withdrawal notices received after the bid submission deadline will be ignored,
and the submitted bid will be deemed to be a valid submitted bid.
b) No bid should be withdrawn in the interval between the bid submission deadline and the
expiration of the bid validity period specified in the Bid Data Sheet. Withdrawal of a bid
during this interval may result in the forfeiture of the Bidder’s EMD.
Page 24
2.11. Notifications of awards and Signing of Contract

a) Prior to the expiration of the period of bid validity, the Bidder will be notified in writing or
by FAX/email that their bid has been accepted.
b) At the time BSCDCL notifies the successful Bidder that its bid has been accepted, BSCDCL
will send the Bidders the proforma for Contract, incorporating all clauses/agreements
between the parties. The successful Bidder shall sign and date the Contract and return it to
BSCDCL. Draft Format of the contract has been included in the bid document.
2.12. Performance Bank Guarantee

a) The successful Bidder at own expense shall deposit with BSCDCL, within 15
(fifteen) days after the receipt of notification of award of the Contract (Letter of Award)
from BSCDCL, an unconditional and irrevocable Performance Bank Guarantee
(PBG) from a Nationalized/Scheduled Commercial Bank acceptable to BSCDCL, in
the format prescribed in this RFP (in Section 8.43), payable on demand, for the due
performance and fulfillment of the Agreement by the Bidder.
b) The Performance Bank Guarantee may be submitted as Bank guarantee from a

Nationalized/Scheduled Commercial Bank.
c) This Performance Bank Guarantee shall be for an amount equivalent to 5% of Total

Project Cost. All incidental charges whatsoever such as premium, commission etc., with
respect to the Performance Guarantee shall be borne by the Bidder. The Performance
Guarantee shall be valid for six months post completion of the Project. Subject to the
terms and conditions in the contract.
2.13. Failure to agree with the Terms and Conditions of the

Bid/Contract
Failure of the Bidder to agree with the Terms and Conditions of the bid/Contract shall
constitute sufficient grounds for the annulment of the award of contract, in which event
the contract may be awarded to the next most responsive Bidder.
2.14. Terms and Conditions of the Bid

Bidder is required to refer to the draft Contract Agreement, provided in this bid, for all the
terms and conditions (including project timelines) to be adhered by the successful Bidder
during Project Implementation and Post implementation period. Please note that one
needs to read the Contract Agreement as a whole document; and the Annexure mentioned
there-in may not correspond to the bid Annexure. Please refer to the Interpretation
Section of the Agreement for reference of the Annexure.
Page 25
2.15. Legal and Stationery Charges

The successful bidder will have to bear the legal & stationery charges at rates for preparing
contract documents as per prevailing circular.
a) The stamp duty payable for the contract shall be borne by the Implementation Agency.
b) The successful Bidder shall enter into a contract agreement with BSCDCL within 30 days
from the date of issue of Work Order and the same should be adjudicated for payment of
Stamp Duty by the successful Bidder.
c) Further shortfall if any, in amount of stamp duty paid as against prescribed amount for the
documents executed in Bhopal City be recovered from the successful bidder and to deposit
the deficit or unpaid Stamp Duty and penalty by two separate Demand Draft or Pay Order
in favor of within 15 days from intimation thereof.
d) All legal charges and incidental expenses in this respect shall be borne and paid by the
successful Bidder.
2.16. Bid Currencies

Prices shall be quoted in Indian Rupees (INR).
2.17. Bid Validity Period

The proposals shall be valid for a period of 180 days from the date of submission of Bids.
On completion of the validity period, unless the Bidder withdraws proposal in writing,
it will be deemed to be valid until such time that the Bidder formally (in writing)
withdraws proposal.
2.18. Rectification of Errors

a) Bidders are advised to exercise adequate care in quoting the prices. No excuse for
corrections in the quoted price will be entertained after the proposals are opened. All
corrections, if any, should be initialed by the person signing the proposal form before
submission, failing which the figures for such items may not be considered.
b) Arithmetic errors in proposals will be corrected as per unit rates quoted
2.19. Bidder Qualification
Page 26
a) The Bidder may be duly Authorized Representative and shall submit a Certificate of
authority. All Certificates and documents (including any clarifications sought and any
subsequent correspondences) received hereby, shall, as far as possible, be furnished
and signed by the authorized representative .
b) The authorization shall be indicated by written Power of Attorney accompanying the

Qualification Bid.
3. Section III- Qualification and Evaluation Methodology

3.1. Pre-Qualification Criteria
# Paramete Eligibility Criteria Documentary Compliance(Yes
r Evidence /No)
1. Legal The Sole Bidder i. For
Entity Sole/Prime
OR
Bidder/Conso
Prime Bidder (in case of rtium
consortium) and each Member,
consortium members Copy of
should be Certificate of
i. A company registered Incorporation
under Indian and Copy of
Companies Act, Memorandum
1956/2013 or a of
Partnership Firm Associations
registered under (MOA),
Indian Partnership Articles of
Act, 1932 or Association
proprietary firm or a (AOA) , duly
Limited Liability signed by the
Partnership registered authorized
under LLP Act 2008. signatory of
ii. Should have GST the bidder.
Number ii. For
Sole/Prime
Consortium Members Bidder/Conso
•Max 2 companies are rtium
allowed in a consortium Member, GST
including Prime bidder Registration
Copy
Note:
•The Prime bidder shall
be jointly and severally
Page 27
responsible for complete

scope, whereas
consortium partner shall
be severally responsible
only for its respective
scope.
2. Financial The Bidder (Lead bidder Certificate from the

Strength in case of consortium) statutory auditor /
should have an average CA certified
annual turnover of at provisional figures
least INR 100 Cr and the clearly specifying the
consortium member annual turnover for
should have an average the specified years.
annual turnover of at Notarized copy of the
least INR 30 Cr years (FY certificate should be
2015 - 16, 2016 – 17, 2017 submitted
– 18over the last three
financial) .The above
mentioned turnover value
should be from ICT
Solutions in Govt
Domain/ Managing
Smart School ICT Setup
and Operations in Govt
or Private domain
The Bidder (Lead bidder CA certificate
in case of consortium) mentioning net
should have positive net worth of the bidder
worth as on 31st March should be enclosed.
2018.
3. Organizatio The Bidder (any of the Copy of work order +
nal consortium members, in Completion
Strength case of consortium) Certificates+ Client
should have experience in Certificate from the
implementing following client;
scope within last five OR
years (as on bid publish Copy of Work Order
date) in India. + Self Certificate of
Completion
At least 3 Projects related (Certified by
to Smart Classroom (at CS/independent
least 100 nos.) auditor of the
Implementation in bidding entity) +
Schools/Universities/Aca Client Certificate
Page 28
demics in urban scenario. from the client

Each of such projects OR
should qualify following Copy of work order +
criteria: Phase Completion
Project Value of Certificates from the
minimum INR 3 (three) client + Client
Crore Certificate from the
 In case project is client;
on-going OR
atleast,Go-Live has Work Order + Self
been done and Certificate of Phase
O&M has started. Completion
(Certified by
CS/independent
auditor of the
bidding entity)
4. Standards/ The Bidder or any Copy of valid

Certificatio member of consortium certificate
ns should possess
Valid ISO 9001
Certification.
5. No- The Bidder (including all Self-Declaration

Blacklisting the consortium members, Letter duly signed by
in case of consortium) authorized signatory
should not have been on company letter
blacklisted by any head
Central/State
Government Organization
or Department in India at
the time of submission of
the bid.
Notes:
 In case of consortium, the same should not consist of more than 2 members including
the Prime Bidder.
 The consortium shall submit a valid Agreement on Stamp Paper among the members
signed by the Authorized Signatories of the companies under consortium dated prior to the
submission of the bid. The Agreement shall clearly specify the details of Prime bidder, stake
of each member and outline the roles and responsibilities of each member. The agreement
between the Prime Bidder and each consortium partner should be for the entire period of
the Project and submitted along with the Bid. The Agreement of the consortium members
Page 29
should be submitted for their exclusive association for this bid and joint responsibility for
the respective scope.
 In the Consortium, all the members shall be jointly and severally liable to complete the
project; however Prime Bidder shall give an undertaking for successful completion of the
project. In case of any issues, Prime Bidder will be primarily liable for all penalties.
 BSCDCL shall sign the contract with the Lead Bidder only, however, names of all the
consortium members shall be included in the contract. All payments shall be made to the
Lead Bidder only.
3.2. Technical Evaluation Criteria

Proposals of only those Applicants who satisfy the Conditions of Eligibility will only be
considered for detailed technical evaluation. The credentials of both the members in case
of a consortium shall be considered for technical evaluation. In the first stage, the technical
capability of the applicant will be evaluated and short listed for consideration of their
presentation.
The scoring criteria to be used for evaluation shall be as follows:

1. The aforesaid applicants, subject to detailed evaluation as per the scoring criteria given
in the table below will be short listed and considered for evaluation of their financial proposal.
The Applicants, scoring 7o marks and above only will be qualified for further evaluation
Max. Documents
Sr. Scoring Marking Scheme Marks required
No. Parameter
Organization’s Experience
>100 and <= 150
1. The Sole classrooms: 10 25 Marks
Bidder/Lead marks
Bidder/Consortium
member should >150 and <= 175
have Experience classrooms: 20
in Setting Up of marks
Smart
School/Smart >175 classrooms: 25
Education marks
System
Infrastructure
including Digital
Classroom , IT
networking
amongst
Page 30
classrooms
2. The Sole >25 and <= 40 15 marks

Bidder/Lead Virtual
Bidder/Consortium classrooms: 6
member should marks
have Experience
in Setting Up of >40 and <= 50
Virtual Virtual
Classrooms for classrooms: 10
the Schools as marks
part of the Smart
Classrooms >50 classrooms:
project. 15 marks
3. The Sole For Completed 15 Marks

Bidder/Lead Project in School
Bidder/Consortium with Learning
member should Management
have Experience in System - 6
Implementation of marks.
Smart Education
System For Completed
Components Project in School
including Learning with School
Management Management
System, Library System - 5
Management marks.
System, School
Management For Completed
System. Project on Library
Management
*Learning System –4 marks.
Management
System, Library
Page 31
Management
System, School
Management
System Experience
provided by the
Bidder should meet
the Scope of work in
the RFP
Approach & Methodology

Meeting the
4. Our TOR for a 25 Marks
Understanding, pre-
Approach & feasibility
Methodology & and analysis
Work Plan of existing
situation - 5
marks
Work Plan
details – 10
marks
Key Personnel
Meeting the
5. Experience of Key Minimum 10 Marks
Personnel Eligibility Criteria
Presentation
6. Presentation in Meeting ToR 10 Marks

respect of
understanding of
services,
credentials and
strategy to handle
all the tasks as
stated in the ToR
Total 100 Marks
Page 32
1. The Bidder should get a minimum of 40% of the assigned score in each category(1 to 6)
in the table defined above. To qualify the technical evaluation stage, the bidder must
score a minimum of 70 marks. BSCDCL will open the Financial Bids of those Bidders
who have achieved minimum score of 70 marks in technical evaluation
2. Documentary evidence (Citation, Copy of completion / ongoing client certificate and

work order / Contract) is required for all project experience.
3. In case project is on-going a certificate from the Charted Accountant/Statutory Auditor

has to be provided mentioning that Go-Live has been done and O&M has started.
4. BSCDCL (or a nominated party) reserves the right to check/validate the authenticity of
the information provided in the Pre-qualification and Technical Evaluation criteria and
the requisite support must be provided by the Bidder.
3.3. Financial Evaluation

In the second stage, the financial evaluation will be carried out as per this Clause. Each
Financial Proposal will be assigned a financial score (SF).
For financial evaluation, the total cost indicated in the Financial Proposal at Section
8.42
The BSCDCL will determine whether the Financial Proposals are complete and
unconditional. The cost indicated in the Financial Proposal shall be deemed as final and
reflecting the total cost of services. Omissions, if any, in costing any item shall not entitle
the firm to be compensated and the liability to fulfill its obligations as per the TOR within
the total quoted price shall be that of the IA. The lowest Financial Proposal (FM) will be
given a financial score (SF) of 100 points. The financial scores of other proposals will be
computed as follows:
S F = 100 x F M /F
(F = Amount of Financial Proposal)
Provided that the bid is substantially responsive, the Authority shall correct
arithmetical errors on the following basis:
a. If there is a discrepancy between the unit price and the total price that is obtained
Page 33
by multiplying the unit price and quantity, the unit price shall prevail and the total
price shall be corrected, unless in the opinion of the Employer there is an obvious
misplacement of the decimal point in the unit price, in which case the total price as
quoted shall govern and the unit price shall be corrected;
b. If there is an error in a total corresponding to the addition or subtraction of subtotals,
the subtotals shall prevail and the total shall be corrected; and
c. If there is a discrepancy between words and figures, the amount in words shall
prevail, unless the amount expressed in words is related to an arithmetic error, in
which case the amount in figures shall prevail subject to (a) and (b) above.
3.4. Final Evaluation of Bid

a) BSCDCL will award the Contract to the Bidder based on Quality Cum Cost Basis (QCBS).
b) All the bids will be scrutinized/evaluated as per the criteria given in the RFP documents
and a list of successful bidders will be evaluated on the QCBS pattern of 70:30 ( Technical
Bid - 70% weightage, Financial Bid - 30% weightage)
c) Proposals will finally be ranked according to their combined technical (ST) and financial (SF)
scores as follows:
S = ST x TW + SF x FW
Where S is the combined score, and T and F are weights assigned to Technical Proposal
and Financial Proposal that shall be 0.70 and 0.30 respectively.
4. Section IV- Scope Of Work And Terms Of Reference
4.1. Project Scope

This project entails at modernizing the identified 27 Schools of Bhopal, Sagar and Satna
with comprehensive upgrading of the school facility which includes (but is not limited to) -
equipping schools with technology based learning resources, modern classroom
experience for the school children, School Management Solutions , Virtual Learning
Environment, Digitalization of Contents, Learning Management Solutions , Library
Management Solutions.
This project will have to be operated for 3 years and an extension of 2 years to this project
Page 34
will be as per prevailing conditions on same terms and conditions with mutual consent
between parties. In such case, O&M rate for third year would be extended, for another 2
years.
The agency should provide a roadmap for 5 years, which tentatively mentions about
components to be upgraded and methods of procurement.
Modernizing Smart Schools in Bhopal, Sagar and Satna include three Broad Objectives as
show in figure 1:
1) Innovative Education Solutions

2) School Management Solutions
3) Live Lectures/Virtual Learning
Figure 1: Three Broad Objectives of this project
Expected Outcomes
Each Objective has an expected outcome and is listed below.-
Page 35
1) Innovative Education Solutions

Innovative Education Solutions which transforms traditional classrooms into
engaging, learner-centric environment by integrating state-of-the-art digital
infrastructure and professionally-developed multimedia learning content.
EXPECTED OUTCOME
• Digital Literacy amongst students, preparing them at an early age for next
Generation of professionals in a competitive global environment
• Opportunities for students to learn in Hindi and in English medium
• Enhanced proficiency in academic subjects
• Greater exposure to digital books through e-library
• Confidence in using technology and modern learning methods at par with global
Standards.
• Greater opportunities for students to interact/learn and face competitive exams.
• Capacity building amongst teachers
4) School Management Solutions
School Management Solutions will provide a powerful, user-friendly platform for

managing man, money and material of an educational institution.
EXPECTED OUTCOME
School Management System should be designed to automate the process of school from
 Student admission to examination management integrated with school management
dashboard
 Course management to schedule management as part of Learning Management
System
 Security, Surveillance, Visitor Management System, Attendance Management, Wi-Fi
facilities etc.
5) Live Lectures/Virtual Learning

Providing a platform for the Subject Experts, to deliver expert lectures in a live
environment anytime, anywhere with a facility to multiple students from remote areas
to join in, and avail the learnings, raise queries, enhance their knowledge using an
interactive way of learning.
EXPECTED OUTCOME
Page 36
• Students/Schools which are inaccessible due to multiple reasons will get the most
benefit out of this.
• Utilization of expert faculties to commonly address multiple students from
multiple locations.
• Interconnected Schools and Classes.
4.2. Detailed scope
The Bidder is required: To Supply, Install & Maintain 27 Smart Schools in the City of Bhopal,
Sagar and Satna which includes
a) Digital Classrooms with Learning Management System

b) Smart School Management System in the school
c) IT Infrastructure – Central Studio Setup, Digital Classrooms, IT/Science Labs and
Digital Library with library management system setup containing computer hardware,
software and connected accessories like CCTV, Wi-Fi, etc.
d) Networking
e) The bidder must conduct survey of the existing processes and make independent
evaluation of the scope of work. No bidder can hold the BSCDCL responsible for
misunderstanding the scope of work. Bidders are free to visit the said school
sites to understand the technicalities for implementation of above project.
f) Solution should provide measurable and acceptable performance requirements
for users, for different connectivity bandwidths.
The school needs to be equipped with minimum equipment as per the specifications
prescribed in this section of tender document, covering the following broader scope:-
1) Setting up of 125 Digital Classrooms, 10 Digital Labs, 30 Science Labs and 10

Bhopal.
2) Setting up of 108 Digital Classrooms, 10 Digital Labs, 30 Science Labs and 10
Sagar.
3) Setting up of 126 Digital Classrooms, 7 Digital Labs, 27 Science Labs and 7 Digital
Library cum Assessment Lab in 7 Municipal/Government Schools of Satna.
4) Setting Up of One Central Studio in each of the three cities – Bhopal,Sagar,Satna
4.2.1. Digital Classroom Setup
Page 37
This refers to the establishment of "technology-enabled" classroom where student

learning and interaction with the instructor and peers is fully supported through
strategic use of information and communication technologies (ICTs).
Majority of the classrooms in the identified Schools are devoid of internet connection
and are neither air conditioned nor acoustically designed. The service provider shall
take this into consideration while designing and implementing the smart class
systems. Electricity Provisioning would be provided by the respective School
Authority.
The smart class system should be such that it could be used in the offline mode (i.e. In
the absence of internet). The Bidder could build up the IT Infrastructure in Smart
Classrooms with the following setup:-
 Assembled Solution Specification:-
Laptop
Projection System
Interactive Smart Board
Audio System
(All these above facilities shall be connected to each other)
OR
 Integrated Solution Specification:-
Integrated Computer cum Smart Projector with in-built Screen Interactivity
Sr. Setup Requirements

1 Laptop/Integrated  Laptop for teachers
Solution  Charging station for these workstation in
the Classroom.
 Network Access point plugging.
2 Projection System Integrated technology platform providing access

to multiple technologies in a Compact Unit
OR
Projection System with multiple hardware, can
work offline and online.
OR
Digital Integrated Surface Device or
Better Technology
3 Interactive Smart Multi-Touch Interactive White Board to
Board (if any) enhance student participation
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4 Green Board For Traditional Teaching methodology. Bidder

needs to do a survey of the new requirement of
Green Boards and utilize the same if it exists in
any of the classes.
3 Power Back-up For uninterrupted power supply, back-up will be
Solution provided to the Computer and Projection
System.
4 Interactive Multimedia content mapped to Madhya Pradesh
Multimedia Board curriculum with animated lessons to
Content facilitate the learning in the classrooms across
various subjects.
5 Accessories Teacher remote (RF tech based), Interactive Pen

and Pad etc.
6 HD Digital For the Classes connected to Central Studio for
Cameras and two way communication
Wireless
Handheld Mic(For
Students),Collar
Mic(For teachers)
4.2.2. Career Assessment/Exam Preparation Programs

for Higher Classes
The Smart Digital Library setup in the School will have computers for the teachers and
students equipped with the Library Management system and Digitalized Contents. This
Lab would also be used as an assessment center for students.
Background
Provide a comprehensive Career Assessment tool to be integrated with the Learning

Management System that is designed to make the students of higher sections (Class
IX,X,XI,XII) future-ready and help them in choosing their subject stream in lines with
their aspired career path. They should be provided assessment tests related to IIT,
NEET,CLAT and other relevant competitive exams which they are going to face after
passing out from the School. These tests would be validated by a Committee comprising of
members from BSCDCL, DEO or any other competitive examination body, upon the
discretion of the authority.
Requirements
 To provide an online/offline career assessment test to identify their suitable career

choice to make them career ready.
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 Assesses learners’ personality, aptitude and career preferences in accordance with

their hobbies, scores ,progress rates mapped from the Learning Management
system , and directs them towards the best-suited career path;
 Assists learners in identifying the right stream, course and career in accordance
with their inherent abilities.
 Should be Updated with latest research, industry trends and projections to provide
in-depth analysis and counselling, and accurately identify the interests and aptitude
of learners.
 Library Management system

This system should be designed to digitize the records of library and enable library
management system for automated book issuing and record keeping system. The Library
Management system needs to be integrated with the Learning Management System .
4.2.3. Smart School Administration Solutions
This refers to the powerful integrated Management strategies, tools and mechanisms , to
provide diversified ways to monitor and control the data , security ,administration and
outreach of school.
Sr. Component Requirements

1 CCTV cameras For enhancing the school surveillance.
3 Wi-Fi Hotspot Wi-Fi facility available at identified locations primarily
to be used by teaching/management/administration
staff. Finalize exact locations for the Access Points in
the campus in consultation with the management.
4 Coordination for all Maintaining the connectivity of all sections of all

classrooms classes on a single Local Area Network
5 Wireless LAN Connectivity Design the Wireless LAN connectivity requirements at

locations
6 Camera (for classes The Camera should be able to capture the head count
connected to Central of students attending the class, to derive the
Studio) attendance of the classroom which should be stored in
the School Management System.
The CCTV camera feeds would be stored in the local server for 15 days and thereafter
archived to the Cloud database.
 Wi-Fi and Internet Infrastructure
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At each School, a minimum Internet / Wi-Fi capability of at least the speed required to
work with their solution effectively (minimum 4 Mbps) should be provided. This should be
expandable to at least 16 Mbps upon request and payment by the Client / School.
The IA will also be required to ensure that the solution should work across various Internet
System Integrators (ISP’s) and that the provision of connectivity by them alone is not a
hindrance to the smooth operation of the contract.
The equipment / network proposed and integrated / built by the IA should be able to
handle a minimum of THREE (03) Networks / ISP’s, without the need of any additional
equipment or services. The IA will be required to ensure such integration, including
configuration of network equipment to enable such connectivity in each of the school. The
client / local sites may take such a decision based on their convenience.
The Bidders are required to assess the requirement of the internet speed that would be
required for executing the assignment, including updating the content.The Bidder should
finalise the access point distribution and exact locations of the access point at different
campuses in consultation with the Department
4.2.4. Smart School Management System
Smart School Management System envisages on automating the entire day-to-day
activities inside a school with minimal manual intervention with essential outcomes on
decision support and report generation capabilities.
 School Information System (Website/Dashboard)
School Information System should provide a platform for displaying the information of
school and thus helps in the branding and promotion of the School Identity. Multiple
innovative ways could be adopted to publicize the School related activities, the
Performance of School etc. The vendor needs to Develop and maintain website/web portal
and Mobile app for browsing content by registered users.
There will be scope of further expansion of additional components as and when required.
The indicative components of a School Information System are represented below:-
Sr. Features
1 Emergency contact facility available
2 Information regarding the School and the Management Structure
3 Information regarding the existing and new schemes
6 Highlight of all Fee Concession and other Educational Policies
7 Display of Timetable, Examination, Classes, Results and other important

notifications.
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8 Possibility of Integration with the required modules of Learning

Management and School Management System.
9 Allow effective communication with parents.
 School Management Platform for Decision Support and

Reporting Systems
School Management Software will be a user-friendly platform with well-developed
modules to help in automation and standardization of processes in a school. The Software
will have to be made available in both modes- Online as well as Offline. It should help in
managing the key school operations and thereby enable capturing the school, teacher,
student, academic, non-academic, scheme, and other administrative data in a format that
aids better decision support and effective school governance.
The aggregated student, teacher and school data including the underlying linkages will
form the basis for delivery of multitude of services to the stakeholders that include
identification of students in need of remedial education, focused and customized teacher
training and better governance of school.
The School Management system should provide role based access to the various
stakeholders across the hierarchy (students, teachers, school management, and school
administrators) for their functioning.
Some of the identified processes to be automated are given below:-
 Student Admission Management
 Examination/Score Management
 Time Table Management
 Security/Surveillance/Visitor Management System(VMS)
 Course/Syllabus/Batch Management (to be integrated with Learning Management

System)
 Additional Features such as news and events, school calendar, profile search,
messages, internal mail, etc.
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4.2.5. Design, Development, Customization of Multi-

Media Content for Subjects for Learning Management
System
The learning content shall be exhaustive with respect to Madhya Pradesh state
board/NCERT curriculum, whichever required. The Learning Content should be available
offline as well as online through Learning Management System for access to students and
teachers.
The learning content which shall be categorized in the database on class and subject
basis should cover at least the following subjects:
Class Subjects Language of Content

VI to X English, Hindi, Science, Hindi and English
Mathematics, Computer, Sanskrit and
Social
Sciences
XI and XII English, Physics, Hindi and English
Chemistry, Biology,
Mathematics, Commerce, Arts,
Economics and Hindi
1) Th Bidder shall procure and install all the content for smart education based on MP State
board, NCERT for Std. VI to Std. XII of all subjects.
2) Implementation Agency thus working under this RFP will have to create 2D/3D content
for learning based on syllabus prescribed under MP Board ,NCERT or any other relevant
syllabus prescribed by Education Department through Bhopal Smart City Development
Corporation Limited (BSCDCL).
3) Implementation Agency (IA) will be responsible for subject-wise 2D/3D content creation
based on syllabus prescribed by MP Board for classes VI to XII. Further
integration of syllabus with any other board and upgradation within MP Board will be
responsibility of the Implementation Agency/ Selected IA under this project.
4) The Bidder shall provide Computer Educational Software, Spoken English educational
software, cybercrime and Internet educational software.
5) All software and content updates will be done periodically. For this purpose the
system should be online and connected to the central system. The whole system is
recommended to work on a SaaS (Software as a Service model), where education content is
available on the local computer and content updation is done online in real time.
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4.2.6. Learning Management System
Set up a Learning Management Solution with storage at the local server at each school
and synchronization , automatic data backup on cloud data centers to provide state-of-
art features for in-class as well as distance learning.
 Learning Management Software

E-Learning Software/Platform/Learning Management System has to be installed in
Central Cloud and has to be integrated with each classroom of the school .It should be
available online as well as offline. Learning Management System has to be scalable, flexible
& robust. This system should offer set of tools to reduce effort dedicated to infrastructure
and course management.
E-Learning Software and Learning Management suite should be aimed to change the way
conventional way of learning and teaching. This system has to bring in related social web
technologies and integrate them into E-Learning platform.
 Scalability - The Platform must offer options for on-premises and cloud
deployments. The Platform’s database must scale to accommodate any
number of simultaneous user connections.
 Learning management system should have integrated Video Lecture

Capture and Delivery (VLC) providing required modules used to deliver
digital learning. . The recorded lectures should form an exhaustive repository
of all the information related to a specific course. It should enable students to
make quick revisions, compensate for missed lectures . Following tools
covering major categories should form a part of it:
1) Collaboration Tools: Group Work, Community Networking, Wiki

2) Communication Tools: Discussion Forum, Online Notes, Real-time Chat, File
Exchange
3) Content Development Tools (this would essentially be a part of
Implementation Agency): 2D & 3D Content Creation, Syllabus & Course
Management, Updating Syllabus & Timetable as and when needed, Assignments
and Test management
4) Productivity Tools: Grades, Progress, Analysis of growth in student
performance
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• Learning Management System should have facility to upload course

content in the form of video, presentations, pictures, pdf, spreadsheets and
any other type of documents.
• Software should have facility where students can be assigned to the

course and be provided with login credentials to revise the course material as
well as take examinations.
4.2.7. Setup one Central Studio in each City embedded

with City Level Control system
 One Studio at city level will be set up for coordinated and comprehensive learning. This
will be in one of the Government Schools.
 The Central studio of each city should be able to connect with all the Schools of the City.
The Studio of each city should provide inter-city connectivity in order to connect to the
schools of these cities.
 Install/replace the hardware and activate the software to run the lectures in classrooms
and VTC sessions in existing Classrooms of 27 Schools in three cities. Install the
administering software to run VTC sessions on existing hardware in these schools.
 Any of the interconnected classes of the Virtual Training session apart from the Central
Studio, should be able to become a master class and deliver live and recorded lecture to
the other connected slave classrooms.
 Supply, install, commission IT Network to these 5 Schools. (list of equipment mentioned
in Financial Bid)
 Infrastructure in each school should enable to students view the online synchronous
training content, faculty video and hear the faculty voice. For smooth running of Virtual
Training Classrooms from Central Studio, voice facility has to be two way.
 Provide comprehensive maintenance of the equipment(s) as well as connectivity for the
duration of 5 years from the date of commissioning of the overall system.
4.2.8. Provision of Networking Infrastructure for 27

schools to connect within, with Central Studio and
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with Central Command and Control Centre of Smart

City
 Coordination for all classrooms (all sections of all classes) connected on a single Local
Area Network
 Assess the IT connectivity of all schools and provide connectivity to all 27 schools to run
digital classrooms, online training sessions, learning management system, school
management system and library management system in these 27 municipal schools with
improved performance. There should be no lag between video and voice for optimal
learning experience.
 Integrate the central studio and ICCC with these 27 schools, including upgradation /
replacement of servers and providing redundancy.
4.2.9. Design, Supply, Installation and Commissioning

of Bandwidth required for operations in the Schools of
each City
1. IA will provide internet connectivity at each of the Schools.
2. IA shall ensure that bandwidth utilization should not cross 70% at any point of time.
During the operations if bandwidth utilization reaches 70%, IA will require to
increase the Bandwidth without any additional cost to the City.
3. In case the Telecommunication guidelines of Government of India require the
purchaser to place Purchase Order to the Service Provider for bandwidth, City SPV
shall do so. However, IA shall sign a contract with Telecom Service Provider(s) and
ensure the performance. Each city based on pay per use shall make payments to the
Service Provider directly.
4. IA shall also co-ordinate regarding Network / Bandwidth connectivity in order to
prepare the installation plan and detailed design / architectural design documents.
5. As per TRAI guidelines, resale of bandwidth connectivity is not allowed. In such a
case tripartite agreement should be formed between designated authority, selected
Bidder and Internet Service Provider(s).Such tripartite agreement entered for
provision of bandwidth services will form an integral part of the Contract. A draft of
the tripartite agreement is attached as an Annexure.
6. The plan and design documents thus developed shall be submitted by IA for written
approval by the designated authority.
7. After obtaining the approval from the designated authority, IA shall commence the
installation.
4.2.10. Hosting of the Common Smart School

Application for Bhopal, Sagar, Satna
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IA would be required to host the solution on the ICCC Cloud or using the services provided
by any other Cloud Service Provider. Cost of cloud hosting to be included in the financial
bid of the bidder. The Bidder should ensure adherence to MeiTY guidelines for data
hosting, IT guidelines compliance for DC within India.
Data Centre / Data Recovery Centre

This will be cloud based Data Center/ Data Recovery Centre (with 50% capacity of the
Complete Common Application for three cities)
4.2.11. Capacity Building and Training
Building the Capacity of the Teachers in a comprehensive manner to enable

them to use, operate, train other teachers and teach students.
 Objectives of Training
 The trainee becomes capable of using computer for normal operation & installing,
operating & using the software.
 The trainee understands the manner in which the topic is dealt with the answer
questions/queries from students on the topics.
 The trainee should be able to make his/her own lesson plans using the Learning
Management software and using the Internet facility available in the school.
 The training should be hands on with the help of computers and software
(educational) developed.
 The Training should include presentation/discussion on the topics by subject
experts also.
 A teachers‟ manual should be made available to all the trainees.
 Expected set of questions/answers should be provided at the end of the training
 Training Delivery
The training shall be conducted at the Office of BSCDCL/City SPV office/ School and
duration of training is as follows:
1. Induction Training :
First time induction training should be provided to all teachers/selected teachers in the
school.
 Total number of training days- 3 @ Minimum of 6 hours training per day.
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 The training must cover –
a) Introduction Session
b) Computer Overview (Parts of PCs/ digital devices/ etc.)
c) Operating Systems Office Suit.
d) Internet/ Email/browsing etc.
e) Classroom learning and teaching tools- Projectors/collaborating networking etc.,
Use of ICT materials in teaching and learning.
f) Assessment and Feedback.
2. Refresher Training :
Refresher Training in use of ICT in teaching should be provided to all teachers/selected

teachers in the school.
 Total number of training days- 12 @ Minimum of 6 hours training per day.
 The training must cover –
a) Working with multimedia
b) Making and Editing movies, pictures, images. Etc.
c) Overview of web applications
d) Internet and e communications
e) Computer technology and security
f) Search optimization(search engines and how to take out relevant content)
g) Classroom learning and teaching tools.
h) Overview of personalized learning.
i) Assessment and evaluation.
j) Use of Learning Management System and related Application
k) Use of Library Management System to the related staff.
Note: Above topics may change during the project period as per requirement and any
guideline received from Central or State government.
 Training Module
The agency will have to get their training module ratified by the Technical Advisory Panel
of the BSCDCL or agency authorized by BSCDCL.
a) At least 30 teachers from the school needs to be trained.
b) Each training program will have maximum 15 persons.
BSCDCL/City SPV through District Education Officer will provide training space for the
training of teachers.
4.2.12. Manpower Requirements

Implementation Agency will have to provide the following personnel to develop and
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manage the project on a full time basis:
1. School Coordinator (8 Nos): The bidder has to appoint School Coordinator from the
starting of the project operations for Implementation and O&M period, for co-ordination
and implementation of the project and to provide periodic feedback and reporting to the
Bhopal Smart City Development Corporation Limited and other City SPV. The
Bidder has to ensure that one resource is available during the complete working hours at
Central Studio Control Room who would be responsible to align the lectures and help
the teachers in creating/customizing contents as per requirements.The contact details of
the resource should be available with the teachers and he should act as a single Point of
Contact for all the teachers.
Education qualifications:
 Graduate in any discipline (MBA preferred)
 Minimum 10 years project management experience (5 years in handling
implementation projects related to Educational Solutions)
 Experience in working for IT sector.
Roles and responsibilities:
 In charge of the complete project management from the bidder

 To ensure smooth implementation of the project
 Monitoring of the performance of School Instructors.
 Infrastructure maintenance.
 Interacting with the IT Support Staff for resolution of any issues.
 Vendor Management to ensure the Machines are have high uptime
 To get the desired data, reports on time always and to send monthly report to the
education department
 To close all High Priority Issues within 7 days by co-coordinating with IT Support
Staff and Vendor
 To schedule Faculty Induction, Technical Trainings and a Capacity Building session
for parents as per requirement.
 Send Monthly reports to BSCDCL office & education department and participate in
the monthly review
 Principal interface from the vendor with the BSCDCL/City SPV and District
Education Department throughout the project period
 To ensure the contractual obligations are met as per agreement
 MIS requirements from the stakeholders (BSCDCL/City SPV, education department
and line departments) are met
 Training students, teachers and if required, parents on IT skills as per the school
syllabus and time table.
 Interaction with the Bhopal Smart City Development Corporation Limited
and other City SPV and line departments on a regular basis to update the progress of
the project and attend required review meetings as described in Service Agreement.
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2. IT Support Staff (11 Nos) :IT support staff as provided in the Financial Bid for the
entire project cycle will have to be deployed for smooth implementation, operation and
management of the project. IT support staff will ensure the successful implementation
and operations of the project.
Detailed roles & responsibilities are as below:
Education Qualification
 Graduate in any discipline
 MCA / BCA / BSc. IT/ PGDCA or 1 year Diploma or equivalent in Computers from
any recognized/reputed institution.
 Any course in education (B.Ed or D.Ed) from a reputed Institute will be preferred
and will attract additional marks
 Minimum 3 years’ experience (hardware repairing experience preferred)
 Well versed in basic computer operations
Prime Roles & Responsibilities

 To support school Coordinator and school/ education department staff in all the
IT related issues and matters.
 Will be responsible for upkeep and operational efficiency of the Smart School
project.
 To keep all the hardware and software in operational condition, on the spot
training and hand holding of the teachers to enable the teachers to use the
computers for computer teaching & also using educational e-content for
Computer Aided Learning.
 Training students, teachers and if required, parents on IT skills as per the school
syllabus and time table.
 To keep all the hardware and software in operational condition, on the spot
training and hand holding of the teachers to enable the teachers to use the
computers for computer teaching & also using educational e-content for
Computer Aided Learning
Important Note:
1. Incident reporting system should be provided to IA’s IT Support Staff/Help Desk
Team to record each incident and remedial action. All necessary software licenses
for help desk shall be procured by IA.
2. IA shall set up all necessary channels for reporting issues to help desk.
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4.2.13. Management, Maintenance and Updating of

Hardware, Software and Content
Background
This section covers the roles and responsibilities of the implementation service provider
during the maintenance/support phase. Some of the key services identified during this
phase can be summarized as :-
 Maintenance of the hardware and Software procured and installed as part of the project.
 Provide the Technical Support and training and hand holding for the smart class room
systems.
 Resolution of any bugs & issues including bug fixing, improvements in presentation
and/or functionality and others within a duration mentioned in SLAs.
The table below provides details on the important tasks to be performed:-
Tasks Details
Operations & Maintenance  Support to be provided for a period of 3Years after
Go Live of the entire solution.
 Design of an appropriate System Administration
policy with precise definition of duties and
adequate
 Deploying a detailed security policy for the solution
implementation & maintenance in adherence to
policies and procedures as laid by ISO, PCI, CERT-
IN, and GoI and provide automated compliance
reports without minimal manual intervention. A
summary of all security incidents should be made
available on a weekly basis.
 Maintain system audit logs on the system on
periodic basis
User support  Assistance through Telephone

 Assistance through E-mail
 Assistance through online help/Chat
 Assistance through direct visit.
Application Software  Resolving issues including bug fixing,
Enhancements (Post improvements in presentation and/or functionality
Implementation Services ) .
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 Provide the latest updates, patches / fixes, version

upgrades relevant for the software components.
 Software version management and software
documentation management reflecting features and
functionality of the solution.

Infrastructure Management  Overall management and administration of

infrastructure solution including security
components, storage solution, Networking
equipment etc.
 Performance tuning of the system as may be
needed to enhance system’s performance and
comply with
SLA requirements on a continuous basis.
 Security management including monitoring
security and intrusions into the system to maintain
the service levels as per SLA defined. Adherence to
the Security Policy .
 Monitor and track server performance and take
corrective actions to optimize the performance on a
weekly basis.
 Escalation and co-ordination with other vendors for
problem resolution wherever required within
stipulated time as mentioned in SLA.
The major deliverables of the project during the O&M phase at the minimum
would be :-
1. Reporting formats for Operational Management

2. Periodic (Daily / Weekly / Monthly) summary of all Management
Services provided.
3. Ad-hoc inspection reports.
4. Manual containing the solutions to the frequently encountered problems,
compiled with the assistance of Facility Management Personnel
5. Comprehensive maintenance and support for the entire IT infrastructure
4.2.14. Warranty
1. IA shall provide comprehensive and on-site warranty for 5 years from the date of
Go-Live for the infrastructure deployed on the project. IA need to have OEM
support for these components and documentation in this regard need to be BSCDCL
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on annual basis.
2. IA shall provide the comprehensive & onsite manufacturer's warranty in respect of

proper design and quality all IT and Non-IT equipments covered by the RFP. IA
must warrant all hardware, equipment, software etc. procured and implemented as
per this RFP against any manufacturing defects during the warranty period.
4.2.15. Subcontracting
IA is not allowed to subcontract Core Education/IT work. Sub-contracting is allowed for
onboarding vendors like Cloud Service Provider (CSP), ISP and for non-ICT or civil work
(if any) and procurement /Installation of IT Components
5. Section V: Project Timelines and Payment Schedule
5.1. Project Timelines

For implementation purposes, we are dividing the project into 3 phases (Phase 1 ,2,3) –
Phase 1: 90 days
1. Design/Development of Platform for School Management System , Library
Management System and Learning Management System,
Phase 2: 7 Months
1. Installation of IT/Non-IT Hardware for the Entire Smart School Setup in three
cities.
2. Implementation of the Common Application Platform Developed in Phase 1,
across all the schools in three cities.
3. Training of Teachers, Students, Staff & Parents.
Phase 3: Operation, Maintenance and Monitoring: 3 Years
Phase 1 & 2 forms the Development Phase and Phase 3 forms the Operations &
Maintenance Phase.
Phase Timelines
Phase 1: 1. Design/Development of Has to be completed within 90 days from
Platformof Platform for School issue of Letter of Award (LoA)
Management System , Library
Management System and Learning
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Management System
Phase 2: 2. Implementation of the To be completed within 7 months from
Common Application Platform Developed issue of LoA
in Phase 1, across all the schools in three
cities
Phase 3: Operation, Maintenance and Has to start from date of Go-Live of Phase-
Monitoring 2 and will go on for 3 years
“T” denotes the date of Letter of Award. “P1” denotes the date of Go-Live of Phase I and
“P2” denotes the date of Go-Live of Phase II.
SNo Activities Deliverables# Timeline
1 • Project Planning • Site Survey Report T + 30

and • Inception Report days
Implementation • Project Plan
Documentation • Risk Management and
Mitigation Plan
• Submission of High Level Design
Document
2 • Completion of • Submission of Low Level Design T + 90

Phase I Document days
• Partial Acceptance • Phase Completion report signed (P1 )
Testing (PAT) by Inspection team.
• Go Live of Phase I • Functional Test Plans .
activities
3 • Start of Phase II . • IT and Non-IT Infrastructure T+ 7

• User Acceptance Installation Report. Months
Testing (UAT) - For • Warranty Certificates for the
each school (UAT Item Supplied
will be required to • Application Deployment and
be performed Configuration Report
separately for each • Training Completion Report
school, based on its • UAT Report for each school
scope of work) . • Go-Live Report for each school
• School Go Live of
all components of
the solution
envisaged under
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this project, for

each school.
4 • Completion of • UAT Completion report. P2

Phase II Operations • Final Go-Live of the complete
and Monitoring system
phase
• Final Go-Live (for
the complete setup
as per scope
envisaged under
this project)
5 • End of Phase III Monthly progress report P2 + 3
Operations containing: years
• Key activities of the month
• Schedule of the next month
• SLA report
• Risk Dashboard
• Issues (if any)
5.2. Payment Schedule

Payments shall be made to the IA as per the following Schedule:
Payment Schedule CAPEX (excluding common components) and OPEX
# Milestone Description % payment

 Submission of all the Project Planning 10% of CAPEX cost of the
1 and Implementation Documentation as Project Value
specified in RFP
 Delivery and Receipt of IT and non-IT 20% of CAPEX cost of the
2 equipment’s at site and after Project Value
Verification of such items by
BSCDCL/BSCDCL authorized agency.
 Installation of all IT and non-IT 20% of CAPEX cost of the
3 equipment’s in the School. Project Value
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 Completion of Phase II 30% of CAPEX cost of the

4  Completion of User Acceptance Testing Project Value
 Payments subject to satisfactory OPEX cost of the Project

5 performance during Phase III Value and the remaining
20% of the CAPEX Cost to
be distributed in quarterly
payments for three years.
Following points explains the category of payment and the paying authority :-
1. Payments to IA will be done quarterly based on the activities completed in the

particular quarter.
2. No Pro-rata payment will be done, payment for only activities completed will be
done in the particular quarter at the end of each quarter.
3. The following steps will be followed:

a. IA will create separate quarterly invoice for City SPV work by 5th of the
following quarter
b. IA will submit invoice to respective city along with monthly progress
report and proof of the work delivered
c. City SPV or its authorized personnel will approve / reject the invoice
based on the performance of the IA for the previous quarter
d. After approvals from all the City SPV, IA will receive payment for city
specific components from CITY SPV only.
e. City SPV or its authorized personal will review the submitted invoices and
Reports
f. After all approvals, claims will be processed and payment will be made to
IA
g. For Common components CAPEX (required for initial setup) part similar
steps will be followed by BSCDCL.
4. One time cost for common components like Digital Content Development,
Application development of components such as School Management System,
Learning Management System, Digital Library, Cloud Hosting at the
Completion of Phase I ,Successful Completion of Partial Acceptance Testing and
sign off from the BSCDCL Authority. This component will be paid directly by
BSCDCL only. This will be paid in two portions:-
a. IA will be paid 50% on the submission of all the relevant documentations

as mentioned in RFP.
b. IA will be paid 50%, once the Common Application Platform is ready for
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use by the schools of three cities, along with test reports and Go-Live of
Common Application Platform.
5. Infrastructure Component cost for each city shall include all ICT Component
and Non ICT Components which are required for the establishment of Digital
Classroom, Digital Labs/Science Labs, Digital Library, and Central Studio at
each City. ICT Components like Hardware, Software licenses & support,
Bandwidth Procurement and Non ICT Components like all the expenses
incurred for the civil work like Networking, electric fittings etc., and all related
Non ICT Components like furniture, networking, etc for the Central Studio . This
component will be paid by City SPV only. This will be paid in accordance with
the payment milestone described in this section.
6. OPEX (Operation & Maintenance Cost) shall include of manpower, training, and
required maintenance of School setup (both ICT & non-ICT Components).
OPEX cost shall also include cost of cloud storage services. This component will
be paid by City SPV to IA.
7. IA will be paid Operation & Maintenance Cost during O&M Phase for 3 years on
quarterly basis after submission and approval of the relevant reports and
documents for a particular city.
8. Bandwidth consumption will also be part of the OPEX, and are to be defined
separately for each city. This component of the payment will be directly paid by
the City SPV to ISP. As resale of bandwidth is not allowed. But separate invoice
for the same has to be submitted on quarterly basis.
6. Section VI- Functional and Technical Specifications
6.1. Functional Specifications
1. SCHOOL SURVEILLANCE
The School will have CCTV Cameras placed at certain locations of the School and Video
Walls at Principal’s Room for monitoring and control. Surveillance points for the CCTV
Cameras needs to be identified as per the locations prescribed by principal
(entry/exit points, classrooms , assembly areas ,corridors, playgrounds ,labs etc). Online
Feeds to be captured, maintained and integrated with the School Management System
platform.
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2. SCHOOL MANAGEMENT SYSTEM
Modules Features
User Management  User authentication for different users –

students/teachers/other staff (User ID &
Password, and OTP over Mobile & E-Mail)
 Manage student categories
 Unique ID for all users
 Customizable as per school standards
 View/Edit users password and privileges
Student Admission  Online customizable admission form
 Manage all students from admission to

exit
 Different Report generation facility
Examination  Online/Offline Examinations in School

Software
 Create different types of exams based on

grades, marks etc.
 Group exams if required
 Report card generation facility would be

available to teachers, parents/guardian.
Growth and improvement analytics of
each student, each class and each school
will be generated for decision making.
Statistical and Graphical view of all
reports
 Automated, quick and on-demand report

generation
 Statistical and chart reports, a better

analytical view
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 GPA, CCE and CWA Evaluation methods
Time Table  Timetable Management in School

Software
 Drag and drop timetable creation design
 System Alerts on subject limits per week

stats
 System Alerts on teachers subject limits

while creating timetable
 Timetable creation in advance
 Edit/Delete timetable facility available
Courses/Syllabus and Batches  Managing courses/Syllabus and batches
 Previous education details can be recorded
 This module should be integrated with the

Learning Management System for
synchronization
News Management  Prior information can be informed about

school events, news and holidays
(Media/Schemes/Scholarships
 Manage News in School Software
/Events/Workshops)
 Create/edit/delete news
 Search for any news using search bar
 View all news facility also available
 Add News using rich text format
 Edit/Delete news
 Published news has the facility to

comment also
 Delete comment facility also available
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SMS/Messaging/System Alerts  Activate SMS module
 Set SMS configuration for alerts to be sent

to specific contact numbers for respective
actions
 Send SMS to single or group users or to all
 Periodical Messaging System to parents

and other identified stakeholders
regarding attendance and results
 Inbuilt messaging system
 Easy and quick way to send messages to

any user in the system
 To send list of messages through Student

Information Management System to the
guardians of the learner-
o Holiday Messages
o PTM Messages
o Daily Homework Messages
o Examination Schedule Message
o Messages of Exam Result

Declaration
o Fee Notification Messages
o Winter/Summer Vacation
Messages
o Students presence/absence
Messages
o Students performance Messages
o Emergency Holiday
Announcement Messages
o Wishing Messages on any Festival
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or another occasion
o Messages for different events like

Annual Function, Tour/Picnic,
Sports Day, etc.
Security/Surveillance/Visitor  CCTV Integration

Management System
 CCTV Camera Feeds to be captured in the
repository.
 Record in and out entry of visitors,

contract workers, vehicles material
 Authorize every entry
 Gives a Pop-up and alerts on client PCs for

Visitor authorization
 It allows Hold or Reject a visitor
3. Learning Management System
Sr. Functional Feature / Requirement

1 User Registration:
Educational Platform must allow Teachers/Students to register to use the e-
Learning contents for a particular class/course/lesson.
2 Administration:
The Educational Platform must allow administrator to manage user registrations
and profiles, define digital content access, and manage content, view reports in an
offline environment
3 Cloud based digital contents:
The Educational Platform will play the digital contents residing online on a server.
It would require a high speed internet connection for streaming educational digital
contents using this Educational Platform. The user of the Educational Platform
must have the required privileges to access the contents.
4 Planning & Tracking Academic Progress:
Planning and tracking of academic progress should be automatic and enabled for
the roles of Students / Teachers
5 Performance Tracking:
Tracking of the scores for a Class or an individual on the basis of the tests& quiz
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attempted must be possible.

6 Content Upload:
Teachers must have the access to upload contents as per the academics and link it
to the available academic structure. The upload of contents must allow saving of
uploaded contents locally or on an internet drive.
7 Question Bank:
The Educational Platform should have interactive MCQ/Fill in the blanks/Drag and
Drop etc. type questions for the available academic structure.
8 Teacher can create Question Bank:
Teacher should be able to add additional questions to the available academic
structure and contribute towards creation of Question Bank.
It must seamlessly integrate the classroom forum for empowering teachers to
create classes, distribute assignments, send feedback, and see everything in one
place. Paperless. Easy.
9 The Educational Platform must be integrated with free internet drive for uploading
and storing contents created by teachers.
10 Online Video portal Integration:
The Educational Platform should allow teachers to add reference links for
supplementary access to more contents. These added video links must be placed as
per the available academic structure and played from within the Educational
Platform and stored for anytime access
11 Lesson Planning:
The Educational Platform should have notes feature to do Lesson Planning and
execution for a specific sub topic within a topic/chapter.
12 Support blended learning:
The Educational Platform should offer a curriculum that mixes classroom and
online digital contents easily. The Educational Platform should be able to handle
audio and video contents.
13 Content integration features:
Apart from supporting the vendor’s own digital contents, the Educational Platform
should provide native support to a wide range of third-party contents also.
14 Dynamic Dashboard:
The Educational Platform should have a dynamic dashboard to represent the
progress of the learning process and give a bird’s eye view for time spent, quiz
available, modules available and progress.
15 Platform Updates:
The Educational Platform should have facility to update Online for patches and
updates.
4. LIBRARY MANAGEMENT SYSTEM
Essential Features to be included:
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 Keep record of different categories like; Books, Journals, Newspapers,

Magazines, etc.
 Classify the books subject wise.
 Define a way to enter new books.
 Keep record of complete information of a book like; Book name, Author name,
Publisher’s name, Date/ Year of publication, Cost of the book, Book purchasing
date/ Bill no.
 Define a way to make a check-out.
 Define a way to make a check-in
 Automatic fine calculation for late returns.
 Different criteria for searching a book.
 Different kind of reports like; total no. of books, no. of issued books, no. of
journals, etc.
 Define a way to know how many books are issued to a particular student.
 Define a way to know the status of a book.
 Event calendar for librarian to remember their dates.
 My Notes section for librarian to write any note.
 Online access for registered user to see the status of their books.
 Completely cloud based Library Management System.
6.2. Technical specifications
Note: Requirements and Specifications prescribed in this RFP are minimum

and tentative. Bidders may propose better and technologically more evolved
specifications in there technical bids.
6.2.1. Smart Classroom/Labs/Library

Infrastructure Specifications
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1. Smart Classroom Computing Solution
a. ASSEMBLED SOLUTION SPECIFICATION
All the below mentioned Solutions should be connected to each other
*Minimum specs
Assembled Solution
1. Teacher Device (Laptop) in Classrooms/Library/Lab
Processor Intel Core i5 7th Gen or
higher
RAM 8GB DDR3 or higher

Storage 1TB HDD or higher
Multimedia Player DVD player
facility
USB Ports 4 USB Ports or more

connectivity 1xGbps LAN
Features VGA/HDMI connectivity ,WiFI Enabled. Integrated
Bluetooth, Audio Out, Mic In
Operating System pre-loaded with
windows 10 or higher OS Professional version
2. PROJECTOR SYSTEM
(SHORT THROW with INTERACTIVE PROJECTOR)
Projection System DLP
Native Resolution 800X600 or higher
Brightness 3000 AL or higher
Contrast Ratio 3000:1 or higher
Image Size 60~300 "
Lamp Life(Normal/Economic 5000 or higher (STD
Mode) mode) & 4000 or higher (Bright
Mode)
Remote Control Full Function remote control unit for projector
(To be supplied along with the projector)
Video compatibility PAL, SECAM, NTSC, HDTV, DTV.
Wireless Connectivity, storage Multimedia Projector with wireless connectivity
and LAN between PC and Projector, Storage
media port and wireless LAN connectivity,HDMI
Input enabled, Wall Mounting Kit
3. INTERACTIVE WHITE BOARD/WHITE BOARD WITH INTERACTIVE
DEVICE/WHITE BOARD WITH INTERACTIVE PROJECTOR (With
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Mounting Kit)
Active Size Minimum 77/78” diagonal or above
Technology Infrared or latest technology*
Board surface Scratch resistant, Solid surface ; maintenance
free, Compatible with ink marker, any object
touch
Aspect Ratio 4:3 or 16:9 or 16:10
Writing Tools Pen/ stylus/ finger
Active Area Minimum active diagonal length of 2000 mm
Resolution 8000*8000
Operating system compatibility Compatible with Windows XP or higher
operating system and compatibility with Linux
Operating System*
Computer Interface Standard one USB
Power Through USB Port*
Annotation software Annotation software shall include features like
draw, pens, annotate, erase, colour, shapes,
sizes, text, edit, fonts, stamp, move, capture
picture, video, save, rotate, undo, image gallery,
print, floating key-board and background etc.*
* For Interactive Board
OR
b. INTEGRATED SOLUTION SPECIFICATION
INTEGRATED COMPUTER CUM PROJECTOR with in-built screen

interactivity
Processor Intel Core i5 7th gen or higher
RAM 8 GB DDR3 or higher
Storage 1TB HDD or higher
Multimedia Player DVD player facility
USB Ports: 6 USB Ports
Connectivity 1xGbps LAN
Features Wi-Fi Enabled, Integrated Bluetooth, Audio
Out, Mic In
Operating System Pre-loaded with windows 8.x or higher OS
Professional version,
Contrast Ratio 3000:1 or higher
In-Built Capabilities In-built Interactivity Feature upto 88”
HDMI Input Enabled,
Lamp life: 5000 or higher (STD
mode) & 4000 or higher (Bright
Mode)
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Projector: 3000 ANSI Lumens short

throw,
Resolution: 800X600 or higher
Image Size: 60~300 " diagonally
Windows & Linux Supported
Writing Software ,
Multi touch writing capabilities
2. Smart Classroom /Labs IT Infrastructure
4. Audio System
30 Watt Speakers or better
5. Sine wave UPS with external batteries

VA Rating – 900
Technology- Sine wave
No. of batteries supported (12V) - 1
Max Charging Current (in Amperes)- 17
Supported battery types - Flat, Tubular, VRLA (SMF)
Protections -Deep Discharge, Overload, Short circuit
6. Learning Management Software
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 Support Custom Report generation

 Platform Independent
 Comply to ISO 27001
 Complete online access with multiple Log In for
Admin/Teachers/Parents/Students
 Mobile version of the website (for principal and librarian to contro l
and command)
 Responsive Content Management System integrated with respective
school dashboard
 Unlimited SMS & E-mail provision
 Training including integration of customized requirements
 Customization of the manual format in the software
 Cloud based data security
 Automatic back-up in Cloud data centers
 24X7 Support service with least response time
7. Student Device in IT Labs and Digital Library Cum Assessment Lab
CPU : The System with Intel Core i-5, 3.2 GHz, 6MB Cache
Chipset: Intel Q8 Series
Memory: 4GB 1600 MHz DDR3 RAM(Expandable up to
32GB)
Hard Drive: 500 GB/1 TB 7200 rpm or higher
Ports: 6 USB ports or more (at least 2 USB with 3.0), 1

Display Port/VGA port, audio ports for microphone
and headphone in front.
DVD ROM Drive: 8x or better DVD RW Drive
Network Port: 10/100/1000 on board integrated Network Port

with remote booting facility remote system
installation, remote wake up, TPM enabled 1.2 chip
using any standard management software
Operating System: Windows 10 and above
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Graphic Card : SMART Integrated Intel extreme graphics on M/B/ on

board graphics
Monitor 18.5' LED backlit display Digital colour monitor
TC-05 Certified, same company brand as that of
PC.
Keyboard 104 Keys OEM English Keyboard (it must have soft
keys ), same brand as that of PC
Mouse Optical Mouse with USB interface and of brand as
that of PC.
Anti- Virus Latest Anti-virus Software
Preferred Brands : Quick Heal, Total Security,
Kaspersky, McAfee, License for the period of three
Years
Make of PC Dell/HP /Lenovo/HCL
8. Printer
Multi-Function printer
Function - Color Print, Color Copy, Color Scan, FAX; Print Speed - 50 ppm (a4 or more);
Time to First print - 8 sec or less; Print Resolution - 600x600 dpi; Duplex Printing -
Automatic; Copy Speed - 50 cpm (a4) or more; Scan Speed - 25 ipm or above; Scan
Destination - SharePoint, Email, Folder, USB; Scanner Type - Legal Flatbed & legal ADF;
Duplex Scanning - Automatic; ADF Capacity - 50 Sheets Duplex ADF; Duty cycle -
750000 pages or above; Recommended Monthly Print Volume - 5000 pages; Memory -
512 MB or above; Connectivity - USB 2.0, Ethernet 10/100, wireless; PCL Support - yes;
Display - Color Touchscreen (8cm
s or above); Paper Input Capacity - 500 Sheets; Bypass Tray Capacity - 50 Sheets; Power
Consumption (Max) - 1000 Watts; Print Mobility - Mopria-certified and ability to print
from Android, Apple devices and from Google Cloud Print
9. Metallic Cabinet/Podium/other arrangement

Metallic Cabinet/Podium/other Arrangement
Podium with lockable housing facility for the keep and safety of the laptop/UPS /
/remote/stylus/Speaker/Interactive White Board/Integrated Compact Unit. The entire
system shall be placed in a single cabinet with floor bearing and floor supported to keep
it strong and stable. The cabinet shall be such that all hardware is placed in it with
hidden speaker system, concealed wiring
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10. PROVISION OF GREEN BOARD
With white interactive board, the bidder shall also supply 5x4 feet Green Board as a
traditional teaching aid. The viewing angle shall be such that students sitting in all
corners of the classroom can see what is being written.
11. HD Digital Video Cameras (Classes Connected to Central Studio)

Bidder should provide HD PTZ video camera for professional video collaboration, Ideal
for class rooms and training environments
HD 1080p video quality
H.264 UVC 1.5 with Scalable Video Coding (SVC)
Autofocus
Far-end camera control should be provided
Remote control to operate the camera by Teacher
Should provide Plug-and-play USB connectivity
Should provide Kensington security slot and necessary lock
12. Surveillance Using CCTV Cameras

CCTV camera SIT&C of 1 Mega pixel HD analogue outdoor
weatherproof Fixed Bullet, Day/Night, Vision
IR
camera,3.6/6 mm fixed focus lens,20 Mtrs IR
Range, IP-66 including suitable power supply,
stand etc. complete as required.
16 Channel and/or SIT&C of 16 Channel and/or appropriate
appropriate capacity DVR, as capacity as per school requirement,
per school requirement based HD/Hybrid/Tribid DVR Supporting to HD
upon no. of classes in school IP Camera, All channel 720P real time
Recording Or 1080P non-real time Recording
,H.264 Compression dual Stream Video,1
HDMI
& 1 VGA Supported, I Network Port,1 Audio
in/Out, Two SATA Hard-Disk Supported
(upto8TB) Free DDNS Supported ,Remote
Viewing
Client Software & Mobile viewing
Software, 3G/Wi-Fi Supported, 2Nos.USB Port
etc. Complete as required.
LED Display SIT&C of 32”inch LED display including Stand
Make of LED Display etc. complete as required.
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Samsung/Sony/Panasonic/LG/Philips
HDD SIT&C of 2 TB Surveillance Hard Disk Drive
etc.
Complete as required.
Media Converter Supplying and fixing of media converter etc.
complete as required.
Cabling and Accessories Providing & Fixing of cable and its accessories
for CCTV cameras etc. complete as required.
 SOFTWARE REQUIREMENTS
Software’s to be provided for enhanced Teaching and Learning experience as

per the requirements mentioned in the RFP.
Learning Management System Software

1 To enable smooth e-Learning operations as mentioned in the LMS section
above and integrate it with proposed Central Command and Control Centre .
2 Integrate learning management system in two languages
School Management System Software

1 Create school functioning/administration system mentioned in the School
Management system section above and integrate it with proposed Central
Command and Control Centre .
2 Create parents-school interaction dashboard and mobile app for notification
to parents, class teachers, principal on periodical basis,
Library Management System Software

1 Digitize the records of library and enable library management system for
automated book issuing and record keeping system
2 Support purchasing of e-books based on syllabus and host them on learning
management system.
Provision of Software with additional functionalities as given below_
For Teachers
1
Software to evaluate comprehension: Administer quizzes and tests in real-
time
2 Software to manage student access of content and create course materials

For Students
1
English Lab-To hear how to pronounce English words to build fluency
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2
Science Lab- To connect various sensors to conduct Science projects /
experiments
3
To see 2D and 3D models to better visualize STEM concepts
4
To learn computational thinking and basic coding skills
5
To create multi-media projects and report
For IT/Admin
1
Monitor activity & usage of devices
2
Deploy & update software for all devices
3
Enable appropriate security, firewall and anti-virus
4
Stop theft/loss of new devices
5 Collect PC inventory and registry editing
Note: The Bidder may also need to install MIS software/application to be provided by
Bhopal Smart City Development Corporation Limited on all the systems to be
supplied for the facility management, Infrastructure and asset management, monitoring
of the IT education delivery etc. Bidder would also be required to send various reports
using this application. Some of the MIS software/applications will be required to be pre-
loaded in the equipment’s.
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6.2.2. Central Studio Setup
# PARAMETER MINIMUM SPECIFICATION

1 High end Interactive Conferencing Device
Video Standards H. .263, H.264. H.265
H.264 in an Encrypted call should be possible
H.264 should be possible when sending or receiving
two
Should support 30 fps & 60fps (frames per second)
with 1080p resolution from day one live video
Video Features sources
Ability to e.g. Presenter
send and Presentation.
and receive two live simultaneous
video sources in a single call, so that the image from
the main camera and PC or document camera can be
Video Output seen simultaneously.
Should have at least 3 nos. of HD (High Definition)
output to connect Full High Definition display
devices such as plasma and projectors for both Video
and content.
The unit must provide the flexibility to display video
Video Input or content
Should haveoneat any
leastof3the video
HDMI output.
inputs to connect
multiple full HD cameras.
Should have one HDMI / DVI (Digital Video
Interface) input to connect PC / Laptop directly to
the Video conferencing system and display
resolutions from WXGA (1280 x 768) to 1080p
(1920 x 1080)
Audio standards G.711, G.722, G.722.1, 64 kbps MPEG-4 AAC-LD or
supported equivalent standards must be supported.
The solution proposed at Lecture delivery studios for
video conferences should detects and track the
presenters as they stand to present, and naturally
move about in front of the room -- as if they were on
Audio Inputs Should
stage support minimum 8 Microphone inputs
either directly on the codec or through an external
audio mixer.
Network Interfaces 1The
LANsystem must have
/ Ethernet the capability
- 10/100/1000 Mbps to full
mixduplex
the audio
from allhave
Should the microphones and the
support for IPV4 andline
IPV6 input and
send the same to the far end side
Bandwidth IP - at least 6 Mbps
SIP Features The endpoints must support SIP in addition to H323
protocol. Calls can be made on SIP or H323 without
having to restart or reconfigure the endpoint.
The endpoint must register with any standard SIP
server
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Security Password protected system menu ITU-T standards

based Encryption of the video call, Call should be
encrypted end-to-end on IP,
Should support Standards-based: H.235 v3 and AES
Encryption via Automatic key generation and
exchange. The same should be available in a call with
Video with presentation (dual video)
Cameras CMOS or better, 3 full HD 1080p cameras to be
given from day one which need to be controlled by
the same touch panel.
Minimum of 10X Optical zoom
1920 x 1080 pixels progressive @ 60fps
The Camera and codec should be from the same
manufacturer.
Should have at least 70 degrees field of view
2 TRIPOD (horizontal)
Load Capacity 15.43 lb static weight (7.0 kg)
* to be compatible with item number 1 above
Counter Balance Range To be matching with item number 1 above
Tilt Drag Continuously adjustable from 0 to max level
Tilt Range 80° to +90° tilt range front to back
Tilt Lock Yes
Spring Loaded Counter Yes
Pan Drag
Balance Continuously adjustable from 0 to max level
Pan Range 360°
Pan Lock Yes
3 Video Switcher
Video Input HD-SDI/SD-SDI BNC x 8 (IN 1 to 8),
DVI-D x 1 (Mix of HD and SD)
Video Output 4 x HD-SDI/SD-SDI BNC , DVI-D x 1
Function  Either Built-in multi-mode color LCD monitor
display versatile menus, image monitor,
waveform/vector scope or additional units to
achieve the functionality to be provided
along with the video switcher.
 Featuring High-quality Chroma keying and
versatile transitions, including DVE
functions.
 Video PIP with various
MIX HD and SD videoMulti Viewer Display with up to
Enhanced
Data Loss Near Zero
16 splits Video Memory function allows
Switching Real-time Seamless
playback
4 Audio mixer
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
16 channel Audio Mixer

3-band channel EQ and high-pass

Smooth 60-millimeter faders & illuminated
channel ON switches
 AUX sends with master send controls for
convenient
Processing and
monitoring.
 Return level controls for the AUX and STEREO
buses.
 Bright meters for visual level monitoring.
5 Microphone Cordless –Wearable
 Rack mountable.
Channel Single
 Can be controlled using external system
RF Protection Should be Embedded
Security Minimum 128 bit encryption
RF frequency range 1880 – 1900 MHz
Switching bandwidth 50 – 14000 Hz
Mobility range 150’
Base Station Auto pair with Mic
Operating time 6 hours
Usability Mic and the Transmitter should be singled embedded
Channel Single
unit.
RF Protection Should be Embedded
6 Wired Mic with Table Mic Stand
Connectors 3-pin XLR-3
 Dynamic cardioid microphone
 Clearly emphasizes voices on loud stages
 Transparent high-end and warm but defined
lower mids
Features  Highly consistent directivity
 High feedback rejection
 Shock-mounted capsule
 Hum compensating coil
 Extremely rugged metal housing
7 Hard disk based HD Recorder
Video Connections Inputs: 1x HD/SD-SDI
Supported Input 1080p(23.9, 24, 25, 29.9, 30), 1080i(50, 59.9, 60),
Resolutions 720p(50,
Outputs 59.9,
1x HD/SD-SDI,
60), 576i(50),
1x HDMI
480i(59.9)
Audio Connections Inputs 2x Balanced XLR
Outputs 2x Balanced XLR
Embedding Stereo Audio embedded to HD/SD-SDI
Recording Format PCM 24-bits / 8-Channels / 48KHz Sampling Rate
Loop Through 1x HD/SD-SDI
 HD (35-125Mbps): 4:2:2
 HD (10-25Mbps): 4:2:0
Color Sampling
 SD (15-50Mbps): 4:2:2
 SD (8Mbps): 4:2:0
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Hard Drive 300GB HDD

8 Audio Monitor
Speaker type 2-Way Bi-Amp powered studio monitor
Frequency range (-10dB), , 38Hz - 30kHz
Components LF, 8 cone, HF, 1 dome Crossover 2kHz
Output power 120W (LF:75W,HF:45W
I/O connectors XLR3-31 type (balanced)
Cabinet material MDF
9 Digital SD/HD-SDI video distribution
Input/output 1 input to 4 Output HD/SD SDI Distribution
Amplifier (no scaling).
Type HD/SD SDI Connections
Power Low Power Consumption
Casing Metal Case
10 Audio Distribution Amplifier
 Balance Audio (XLR) for both In and OUT
 Minimum 1 IN 3 OUT
 Compatible to the above Audio Mixer
11 Multi-touch Interactive Panel
Size 20 – 25 inch HD Touch

Professional levels of pen-pressure and pen-tilt
o sensitivity that catch every detail
 Use multi-touch gestures to pan, zoom, rotate
and more
Features o in supporting applications
 Ergonomic stand adjusts to your preferred
working
o position
 Express Keys and Touch Strips activate
12 Telephone Hybrid personalized
o shortcuts and modifiers
Line Input Balanced Female XLR
 1920 x 1080, HD display,
Impedance 20k ohms
Level  mV
500 Easy to accessorize
RMS with
(-4 dBu nom, andBu
+10 array of compatible
max)
Caller Out pens,
Balanced Male XLR
o grips and pen tips
Impedance 200 ohms
Level 500 mV RMS (-4 dBu nom, +10 dBu max)
Misc Front panel handset jacks
Handset biased for electret handset (not included)

Phone Line Connector RJ11C
Aux Phone Connector RJ11C
13 LED TV
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Resolution Full HD 1920x1080

HDMI Input Yes
LED TV With floor Stand Dual Support Floor Stand for Stability with Mobility
LED TV with Ceiling With facility of Height adjustment, rotation, tilt and
Mount pan
14 Talk Back System

Supports Up to 8 Belt backs & 8 Headsets,
Inbuilt
o speakers, volume control button, call
button, talk button with 20 meter
Features cable for connecting the base station
with extension facility
 Rackmount Design
 4 XLR Belt backs and 4 Headsets
 All Call and Mute Controls
15 Streaming Server/Encoderand Decoder
Tally Light Set
 Crystal clear audio and video broadcasting
to the classroom.
 Teacher Screen [Tablet PC screen]
Broadcasting to the classroom.
 Multiple classroom conference tools.
Features
Multiple classroom conferencing with the
teacher and student.
 Record the lectures in the teaching-end
server along with the screen for re-telecast
 I/O Card with SDI IN/OUT and Analog

Component /composite IN/OUT
 Intel Core i7 5th Generation 3.4 GHz or
higher
Workstation with  8 GB DDR3 RAM,
Streaming  Suitable PCI Express Display card with 1 GB
Software as RAM
Multicast  250 GB Hard Disk for Windows 7 Professional
OS and 2 TB HDD for Data
 18” LED Display, Keyboard, Mouse DVD
Writer, Cabinet and 600W SMPS
 Streaming Multicast Software
 Software Licenses
17 Furniture  Licensed Anti-Virus
Table 1 X no. 4 X 6 Modular Office Table (Desk with
Executive Chairs 6 Nos. 6 Nos. with High Raise, Reclining, Ergonomics,
Overbridged)
Adjustable features
Sofa 2 Nos Reclining Single seater
Storage Reinforced Fire-Proof Cabinet with minimum 40
box file(s) storage capacity
Material Termite Resistant, Marine Plywood
Page 76
18 Studio with Acoustic Interior (Minimum 20’ X 20’ = 400 Sqft)

Interior With Metal Tile Grid and with acoustic False
Sealing , fixing of acoustic panels on the walls
Carpet Providing and finish
with aesthetic Fixing Wall to wall
Curtain Providing and fixing Curtains with accessories
Door Type and Size Acoustic Doors of 4’ X 7’ with provisioning and fixing
panel with vision panel for main door and control
Window Provisioning and fixing sound proof window
room
hermitically sealed with Glass (Size 3’ X 5’)
Air-Conditioning AHUs with joined Ductwork to achieve 68 ° F with 4
degree variation
Reverberation Time As per AV Standards (RT60 has to be less than
one second. (Certificate for RT60 to be
19 Power Backup –UPS 10 KVA. provided)
Features  Three Phase input, Three / Three Phase
Output
 High power backup.
 Wide Input voltage range. 230 V-20%-15%
 Output Voltage 220 V
 Advanced PFC Technology.
 Advanced Battery Management.
 Automatic Battery charging in UPS off mode.
 Short circuit and Overload Protection
 Interactive LCD Touch panel
Type  Online
Backup duration  1 hour
Battery Type  Sealed Maintenance Free
21 Accessories  Accessories like required convertors, cables,
audio/video connectors, adopters etc.)
22 Installation +  Installation + Integration + Training
Integration +
23 Interactive Pen and Pad
Training

Technology Pressure : level of 1024 (Pen tip
only)
 Electromagnetic resonance : 100
lines/millimeter (2540 lpi)
 Reading speed: 133 pps
 Compatible with Open Source
 Connectivity : USB
24 Air-Conditioning
1.5 Ton Split AC
IDU Noise Level < 58
dB 22 – 27 ° C
AUDIO SYSTEM
Description 4.1 Digital Surround system (wall mounted)
Page 77
Make of Audio system Sony/Phillips/i-ball or similar meets with above

mentioned specification
INTERACTIVE WHITE BOARD/WHITE BOARD WITH INTERACTIVE

DEVICE/WHITE BOARD WITH INTERACTIVE PROJECTOR (With Mounting
Kit)
Active Size Minimum 77/78” diagonal or above

Technology Infrared or latest technology*
Board surface Scratch resistant, Solid surface ; maintenance
free, Compatible with ink marker, any object
touch
Aspect Ratio 4:3 or 16:9 or 16:10
Writing Tools Pen/ stylus/ finger
Active Area Minimum active diagonal length of 2000 mm
Resolution 8000*8000
Operating system Compatible with Windows XP or higher
compatibility operating system and compatibility with Linux
Operating System*
Computer Interface Standard one USB
Power Through USB Port*
Annotation software Annotation software shall include features like
draw, pens, annotate, erase, colour, shapes,
sizes, text, edit, fonts, stamp, move, capture
picture, video, save, rotate, undo, image gallery,
print, floating key-board and background etc.*
*For Interactive Board
Audio Video Bridging Unit

(Yes /
Feature Description
No)
System Capacity
Conferencing System should have minimum 200 ports at 1080p 30fps on IP
in continuous presence mode with 30fps and H.264 resolution and AES
encryption in a single chassis with out cascading.
It should as well provide network flexibility for a reliable distributed
architecture and cost-effective scalability for future requirements.
Conferencing System should be deployed in High Availability and should be
redundant (1:1)
It should have internal inbuilt hot swappable redundant power supply.
It should provide flexibility to the schools, where they can join the online fully
two-way interactive live session using WebRTC compatible browser. This
facility should be available from day one.
Page 78
It should be possible for 50 classrooms to join with WebRTC compatible

browser, where following features should be available over soft client from
PC/Laptop.
1080p, 720p & SD should be supported over WebRTC
Users should be able to connect at 250kbps (lowest bandwidth) over video
using WebRTC
Support content sharing, desktop sharing & application sharing, XMPP
registration
Should support audio protocol OPUS and video protocol VP8 over WebRTC
Should be able to add participants to the call through the WebRTC
Video Call connected on browser, should be easily moved to the external VC
endpoint
Video Standards and Resolutions
It should support H.263, H.264, WebRTC
It should support 1080p 60fps, 30 fps, 720p 30 and 60 fps.
Content Standards and Resolutions
Content sharing should be possible at 1080p 30fps
It should support H.239 and encryption in SIP & H.323
modes
Audio Standards and Features
It should support G.711, G.722, G.722.1
It shall support aspect ratio of 16:9 and 4:3.
It shall support a mix of resolutions in both Voice activated mode and
Continuous Presence. Each endpoint shall receive at the maximum of its
capacity without reducing the capacity of another.
Dynamic CP layout adjustment (it will choose the best video layout according
to the number of participants in the conference).
It should support distributed architecture with intelligent and automatic call
routing. It must support load balancing such that in case there are two
instances, conference participants can get distributed across these two
instances based on their locations and still join into the same conference.
Network and security features
It shall support AES encryption 128 bit or above for every
participant without affecting any other feature, functionality or port count.
Interoperability
Bridging infrastructure should be standards based and should be compatible
with other open standards H.264 AVC based solutions.
General: OEM of the bridging Unit, Conferencing device, management,
scheduling must be in leaders’ quadrant of latest Gartner Magic Quadrant
report for 3 consecutive years (2015, 2016, 2017)
The tool should enable mobile users to be more productive and be engaged
with the ability to participate in meetings using a variety of mobile devices
such as smartphones, tablets, iphone
The tool should have the capability for document, application, and desktop
sharing
Page 79
The tool should have the capability for annotation and collaboration tools
The tool should have Personal Conferencing Number capabilities provide
persistent host and attendee access codes for planned and ad-hoc audio-
centric conferencing .
The tool should provide High-quality video ; full-screen video; up to six
simultaneous webcam video feeds and voice-activated switching
The tool should have mobile functions such as chat, audio, call back over IP
network or PSTN network, calendar, and ability to pass host privileges to
others on call
Personal Identification Number (PIN)-protected access into meetings from
video endpoint
Meeting lock/unlock for added privacy to prevent unintended participants
from joining
The tool should have minimum 10 different conference layouts.
Recording Platform
(Yes /
Feature Description
No)
The recording solution must be standards based. The solution server should be from
the same OEM.
Application Features
Records single point and multipoint conferences with full H.239 and BFCP content
capture
High definition (HD) support with 720p or better H.264 video
API support for third party integrations
H.323 or equivalent standards-based for use with third party conferencing systems
Integrates with MCU for simple recording of multipoint video conferencing
Audio / Video Support
Live Video Resolutions: C(S)IF, 4CIF, SD, 720p HD or better
Video Support: H.261/ H.263/H.263+/H.263++/ H.264
Audio support: G.711 / G.722 /G.722.1 or better
Recording
Should support minimum 10 concurrent multi party HD720p video conferencing
recording sessions with full video, audio and content.
Records video at varying bit rates -128 Kbps to 2 Mbps
System should support Multiple methods for recording – direct from a Room based
endpoint, Desktop endpoints, MCU / bridge or from the admin user interface
All of the Media Library should be exportable a CD/DVD
Security
AES media encryption
TLS/SSL and HTTPS Support
Should be "19” Rack mountable and Dual redundant power supply
Management
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A separated Web Interface for the Administration is required.

The Administrator must be able to upgrade each server / appliance component using
the WebUI
The appliance has to be centralized configured and managed by the Management
System
6.3. IT Networking Requirements
Below mentioned are some of the identified required functionalities which

can be expanded as per the network requirements :-
 Must support at least 5000 devices

 Intuitive Management Interface
 Windows and Web-based consoles, workspace views, dashboards to integrate
School Management System, Learning Management System and Library
Management System.
 Dynamic Device Discovery, SNMP, IP Address Range, SNMP Scan, file import,
and hosts file, Full SNMP v1-3
 Functionality including security, WMI Monitoring Functionality
 Visual Network Mapping, Network topology, subnets, devices, applications, and
systems
 Configurable Monitoring, Performance, passive, active, real-time, custom
(scripted), monitoring templates, and bulk changes
 Predictive Alerts which are Customizable, up, down, and threshold (min/max),
maintenance mode, device dependency, and escalation
 Instantaneous Notifications, SMS, email, alpha and numeric pagers,
management
Below mentioned are some of the identified networking equipment to

connect the 27 Smart Schools (inclusive of Classrooms, Labs, Library and
Central Studio) which can be expanded as per the network requirements :-
 Routers
 Processors
 Switch
 Firewall
 Transreceiver
 Wireless Access Point
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 WLC Controller
 Network Monitoring Server (Network Monitoring Server to integrate the schools
with Command and Control Center)
Core Switch - 1
Generic Requirements Compliance
Switch should be 1RU with minimum 24 no. of 10 Gig SFP+ ports
and upgradable to additional 2 nos. of 40 Gig QSFP ports.
Switch should have minimum 240 Gbps of stacking bandwidth with
dedicated stacking ports and cables with minimum 4 switches in a
single stack.
Switching system shall have minimum 640 Gbps of switching fabric
and minimum 450 Mpps of forwarding rate.
Switch should have hot swappable 1:1 redundant internal power
supply.
Power supply, fan modules and interface modules should be hot
swappable.
Switching system shall have minimum 32K MAC Addresses and 1K
active Vlans.
Switch should support minimum 2K ACLs, 4K Multicast and 8K
Unicast Routes for IPv4 and IPv6.
Should support IEEE Standards of Ethernet: IEEE 802.1D, 802.1s,
802.1w, 802.1x, 802.3ad, 802.3x, 802.1p, 802.1Q, 802.3, 802.3u,
802.3ab, 802.3z.
Should have static routing, OSPF, OSPFv3, BGP, HSRP for
IPv6/VRRPv3, VRF (Virtual routing and forwarding), IGMP
v1/v2/v3 and PIM multicast routing .
Shall have 802.1p class of service, marking, classification, policing
and shaping. Should support strict priority queuing.
Switch should support management features like SSHv2, SNMPv2c,
SNMPv3, NTP, RADIUS and TACACS+ .
Switch should support port security, DHCP snooping, Dynamic ARP
inspection, IP Source guard, BPDU Guard, Spanning tree root guard.
Switch should support IPv6 Binding Integrity Guard, IPv6 Snooping,
IPv6 RA Guard, IPv6 DHCP Guard, IPv6 Neighbor Discovery
Inspection and IPv6 Source Guard.
Should support 802.1x authentication and accounting, IPv4 and IPv6
ACLs and Dynamic VLAN assignment.
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Switch shall support application visibility and traffic monitoring with

minimum 24 K netFlow/sflow/jflow entries.
Switch shall conform to UL 60950 or IEC 60950 or CSA 60950 or EN
60950 Standards for Safety requirements of Information Technology
Equipment.
Switch shall conform to EN 55022 Class A/B or CISPR22 Class A/B
or CE Class A/B or FCC Class A/B Standards for EMC (Electro
Magnetic Compatibility) requirements.
Switch / Switch’s Operating System should be tested and certifiedfor
EAL 2/NDPP or above under Common Criteria Certification.
Switch should be IPv6 Certified/IPv6 logo ready.
Core Switch - Type 2
Generic Requirements Compliance

Switch should be 1RU with minimum 12 no. of 10 Gig SFP+ ports and
upgradable to additional 4 nos. of 10 Gig SFP+ ports.
Switch should have minimum 120 Gbps of stacking bandwidth with
dedicated stacking ports and cables with minimum 4 switches in a
single stack.
Switching system shall have minimum 320 Gbps of switching fabric
and minimum 225 Mpps of forwarding rate.
Switch should have hot swappable 1:1 redundant internal power
supply.
Power supply, fan modules and interface modules should be hot
swappable.
Switching system shall have minimum 32K MAC Addresses and 1K
active Vlans.
Switch should support minimum 2K ACLs, 4K Multicast and 8K
Unicast Routes for IPv4 and IPv6.
802.1w, 802.1x, 802.3ad, 802.3x, 802.1p, 802.1Q, 802.3, 802.3u,
802.3ab, 802.3z.
Should have static routing, OSPF, OSPFv3, BGP, HSRP for
IPv6/VRRPv3, VRF (Virtual routing and forwarding), IGMP
v1/v2/v3 and PIM multicast routing .
Page 83

Equipment.
Edge Switch - 24 Port (PoE) Compliance
Generic Requirements
Switch should be 1RU with minimum 24 nos. 10/100/1000 Base-T
ports with PoE+ capability and minimum 370W of PoE Power and
additional 2 nos. SFP+ uplinks ports.
Switch should have slot/ports(excluding uplinks) for minimum 48
Gbps of stacking bandwidth with dedicated stacking ports and cables
with minimum 8 switch in stack.
Switch should support external/internal internal power supply.
Switch shall have minimum 88 Gbps of switching fabric and 65 Mpps
of forwarding rate.
Shall have minimum 12 K MAC Addresses and 250 active Vlans.
802.1w, 802.1x, 802.3ad, 802.3x, 802.1p, 802.1Q, 802.3, 802.3u,
802.3ab, 802.3z.
Advanced L3 features like static IP routing, RIP, PIM, OSFP & PBR
from day 1
Page 84

Equipment.
Compliance
Edge Switch - 48 Port (PoE)
Switch should be 1RU with minimum 48 nos. 10/100/1000 Base-T
ports with PoE+ capability and minimum 370W of PoE Power and
additional 2 nos. SFP+ uplinks ports.
Switch should have slot/ports(excluding uplinks) for minimum 48
Gbps of stacking bandwidth with dedicated stacking ports and cables
with minimum 8 switch in stack.
Switch should support external/internal internal power supply.
Switch shall have minimum 136 Gbps of switching fabric and 101
Mpps of forwarding rate.
Shall have minimum 12 K MAC Addresses and 250 active Vlans.
802.1w, 802.1x, 802.3ad, 802.3x, 802.1p, 802.1Q, 802.3, 802.3u,
802.3ab, 802.3z., 802.3az.
Advanced L3 features like static IP routing, RIP, PIM, OSFP & PBR
from day 1
Page 85

Equipment.
Access Point :
Complianc
Wireless Access Point (Indoor) e
Access Points proposed must include radios for 2.4 GHz and 5 GHz with
802.11ac Wave 2. Access Point must have controller functionality to
control minimum 15 access points on same LAN.
Must have a robust design for durability, without visible vents.
Mounting kit should be standard from OEM directly.
Must support 4x4 multiple-input multiple-output (MIMO) with four
spatial streams
Must support data rates Upto 450 Mbps on 802.11n and 1.3 Gbps on
802.11ac
Must support up to 22dbm of transmit power in both 2.4Ghz and 5Ghz
radios.
Must have 2 nos. of 10/100/1000 Base-T (least one with PoE/PoE+
powering ) port and one management console port.
Must have minimum 16 SSIDs.
Should support detecting and classifying non Wi-Fi wireless
transmissions.
Should support radio resource management for power, channel,
coverage hole detection and performance optimization.
Must operate as a sensor for wireless IPS.
Access Points must support a distributed encryption/decryption model.
Page 86
Must be plenum-rated (UL2043).

Should support 802.11e and WMM.
Wireless Controller :
Complianc
Wireless LAN Controller e
Must be compliant with IEEE CAPWAP or equivalent IETF standard for
controller-based WLANs.
WLAN Controller should have license for asked access points in a single
chassis from day 1. Controller should be scalable to minimum 1500 AP in
same hardware
Must support 1:1 redundancy models
Must support an ability to dynamically adjust channel and power
settings based on the RF environment
Must support coverage hole detection and correction that can be
adjusted on a per WLAN basis.
WLC should support L2 and L3 roaming of IPv6 clients
WLC should support First hop security features in IPv6 network like
Router Advertisement guard, DHCPv6 guard and IPv6 source guard
WLC should support IPv6 access control lists and guest-access
functionality for IPv6 clients.
Should adhere to the strictest level of security standards, including
802.11i, WPA2, WPA, WEP, 802.1X with multiple Extensible
Authentication Protocol (EAP) types, PEAP, EAP-TLS, EAP-TTLS
Should support Management frame protection for the authentication of
802.11 management frames by the wireless network infrastructure
Controller should have rogue AP detection, classification and automatic
containment feature
Controller should be able to detect attacks like Broadcast de -
authentication, NULL probe, Well entreated from day one for all access
points
Should provide a snapshot of Air quality/RF in terms of the performance
and impact of interference on the wireless network identifying the
problem areas.
Should provide real-time charts showing interferers on a per-radio, per-
channel basis.
Must support 802.11e and WMM
Should have Voice and Video Call Admission and Stream prioritization
for preferential QOS
To deliver optimal bandwidth usage, reliable multicast must use single
session between AP and Wireless Controller
Page 87
School Router :
Specifications Compliance
The Router should support modular architecture, multi-core Processor,
internal/external power supply. The Router Should have capabilities of
seamless field upgrade/replacement (without interrupting running
processes and services ) for modular interfaces.
Router should have at least 2 open slots for additional LAN/ WAN
modules other then asked ports.
Should have capabilities to seamless upgrade/replacement (without
interrupting running processes and services )all modular interfaces (eg,
Mini-PIMs, PIM, GPIM, NIM, Service module, SIC slot etc) supported
by router like Channelized E1/T1, V.35, G.703, Gigabit and 10 Gigabit
Ethernet modules to accommodate field upgrades
The router should have minimum 4 GB DRAM and 4 GB Compact
Flash, both RAM and flash should be scalable
Router should have a minimum throughput of 50 Mbps or more with all
services enabled
Router should have DES, 3DES and AES Standards. Should support
IPSec with IKEv2 and Suite-B Encryption.
Router should support static Routes, OSPFv2, OSPFv3, BGP4, MBGP,
BFD, Policy based routing, IPv4 and IPv6 tunneling
Router should support IGMP v1/v2/v3 and PIM multicast routing
The Router should support MPLS and Zone Based Firewall feature from
Day 1
Shall have 802.1p class of service and marking, classification, policing
and shaping.
Router should support SSHv2, SNMPv2c, SNMPv3 and NTP
Routers should support AAA using RADIUS and TACACS+
Should support extensive support for IP SLA and best path selection for
metrics like delay, latency, jitter, packet loss to assure business-critical
IP applications.
Router should support monitoring of network traffic with application
level insight with deep packet visibility into web traffic, RTP-Based
VoIP traffic and cRTP
Router shall support traffic load balancing capability on dual WAN
Links based on based on advanced criteria, such as reachability, delay,
loss, jitter and bandwidth utilization.
Router shall have capability to add on demand IPSec VPN tunnels to
multiple remote locations dynamically without changing the
configuration.
Page 88
Router should support GET/Group VPN based on RFC 6407, GDOI

from day 1
Router shall conform to UL 60950 or IEC 60950 or CSA 60950 or EN
Equipment.
Router shall conform to EN 55022 Class A/B or CISPR22 Class A/B or
CE Class A/B or FCC Class A/B Standards for EMC (Electro Magnetic
Compatibility) requirements.
Router/Router’s Operating System should be tested and certified for
EAL 3/NDPP or above under Common Criteria Certification
Router should be IPv6 Certified/IPv6 logo ready
Server
CPU Two (2) Intel latest generation Skylake Processors with
minimum 2.1GHz & 12 cores per socket.
Chipset Intel chipset compatible with the offered processors.
Motherboard Intel chipset compatible with the offered processors.
Memory Should have at least 24 DIMM slots per server and support
minimum up to 1.5TB of DDR4 2666 MHz memory .
Hard Disk Drive The server should Support upto 10 hot-swappable
SAS,NL-SAS and SSD drives .
Server should supplied with 2 TB of usable storage.
Video Controller To support VGA or above resolution
Keyboard 104 Keys OEM English Keyboard (it must have soft keys ),
Mouse Optical Mouse with USB interface
Ports ● 1 serial port

● 4 USB 3.0/2.0 ports
● 1 VGA video port
Cabinet Rack
OPERATING SYSTEM Microsoft Windows Server ,Red Hat Enterprise Linux

(RHEL) ,SUSE Linux Enterprise Server (SLES)
DVD ROM Internal / External
Networking Should have 2 * 10 GbE Base T(embedded) LAN ports

Should provide support Dual 10G SFP+ ports. The same
adapter should be upgradable to 40G ports for future
requirements.
Page 89
Should suppot Dual port 16Gbps FC HBA.

Power Management Should have hot swappable redundant power supplies
Monitor 18.5' LED backlit display Digital colour monitor

TC-05 Certified
UPS Sine wave UPS with external batteries
Anti-virus For a period of three years
Network Management System
 The Solution should monitor bandwidth utilization.

 The solution should monitor utilization based on bandwidth.
 The Solution must be capable of monitoring the availability, health, and performance
of core networking devices including but not limited to CPU, memory, temperature.
 The Solution should have the ability to issues pings to check on availability of ports,
devices.
 The Solution should automatically collect and store historical data so users can view
and understand network performance trends.
7. Section VII- Service Level Agreement

7.1 Implementation Phase SLA
“T” denotes the date of Letter of Award. “M” denoted the date of Signing of Service
Agreement. “P1” denotes the date of Go-Live of Phase I and “P2” denotes the date of Go-
Live of Phase II.
Sr. Deliverables# Timeline Penalty
1 Approval of all the relevant T + 30  In case of any delay

documentation as per Project Planning days
in Phase I within the
and Implementation Documents
mentioned in Section 5.1 stipulated 45 days then
a penalty of 0.05% of
2 Completion of Phase I + Partial T + 90
Acceptance Testing (PAT) + Go Live of days Total Project Cost for
Phase I activities P1
Page 90
every day; subject to

3 Start of Phase II + User Acceptance T+ 7
the cap of 2.5% of
Testing (UAT) + Final Go Live of all Months
components of the solution envisage Total Project Cost in
under this project.
this RFP.
4 Completion of Phase II Operations P2  In case of any delay in
along with continuation of Phase I &
Monitoring phase Phase II within the
stipulated 5 Months
5 End of Phase II Operations P2 + 3
years then a penalty of 0.25%
of Total Project Cost
for every week; subject
to the cap of 2.5% of
Total Project Cost in
this RFP.
 In case of any delay in

weekly progress
reports and
amendment of
identified issues
within 3 working days
during the operation
and management
phase then a penalty of
0.05% of Total Project
Cost for every day;
subject to the cap of
2.5% of Total Project
Cost in this RFP
The overall penalty shall not
cross more than 10% of the
Total Project Cost.
Page 91
7.2 Operations, Management & Maintenance - SLA

Criteria
The Successful Bidder shall deploy dedicated qualified personnel as defined in
manpower requirements for operation, management and maintenance of the solution at
School. The Smart classroom and School Infrastructure shall be operational as well as
monitored & managed on all working days of the year as per the working hours defined
below;
Indicative Time of Operations / Working: (To be decided by the Authority)

 Smart Classroom and School Infrastructure = from 8:00 AM to 7:00 PM
1. Upkeep of the Solution
"Uptime" shall mean the time period for which the specified solution inclusive of Central
Studio, Learning Management system & School Management System with specified
technical and service standards are available for the proper functioning & performance
of the of the Smart classroom and all the end users.
“Downtime” shall mean the time period for which the specified services with
specified technical and service standards are not available for the proper functioning
& performance of the Smart classroom and all the end users.
The reference hours for calculation of Uptime
Uptime (in %) = (Total Expected time of Operations per quarter) – Downtime

of solution) X 100 /(Total Expected time of Operations per quarter)
Minimum guaranteed uptime per quarter required (without penalty)
Permissible Down time

Location of Solution% Uptime per in
#
deployed quarter minutes per quarter
Smart Classroom and School

A 99.90 % 45 minutes
Infrastructure
2. Penalties based on downtime of the Smart classroom system
Penalties will be levied on the IA based on the downtime as specified above in a

quarter. For calculation of penalties, any four consecutive quarters taken together
will be taken as one year. The penalty will be charged on the quarterly payment
payable to the IA towards the Total Project Cost. The mode of calculation for the
Page 92
same is given below. If the IA performs as per the baseline metrics, then 100% of the
amount of the quarterly payment due will be paid to the IA as per the payment terms
specified. However, if the IA fails in the SLA resulting in lower performance or breach,
then penalty deduction would be appropriately levied as per table below subject to
maximum penalty of 10% of quarterly payment. In case the IA’s penalty crosses the
maximum limit of 10% of quarterly for three consecutive quarters then BSCDCL may
decide to terminate the IA’s contract.
“QGR” denotes Quarterly Guaranteed Revenue (60% of the Total Project Cost/20
Quarters)
Breach
Basis of
Service Level Baselin Metric Deduction
# ns (%) Measurement/
Parameters e
Remarks
Uptime at all 100% > 99.90% 0 Measured using

For every 1 % 2% of Help Desk report.
Smart
drop in uptime QGR Penalty capped to
1. Classrooms &
below 99.90% 8% of QGR
School
Infrastructure
Average 99.5% For every 0.5% 1% of Measured using
availability of drop from QGR the calls logged on
content for all the Baseline a daily basis. Non-
2. classes measured every availability of any
day of the services
would amount to
deviation.
Availability of Wi->95% For every 1% 1% of Faults should be

Fi / Internet at drop from QGR logged through the
each location baseline for each helpdesk, as and
location when alerted by users
by e-mail / fax / call.
3. This includes low

speed on the
internet / Wi-Fi as
measured by open
source speed
measuring
software (ex.
Speed-Test, etc.)
Page 93
* Penalty for SLA violation for Operations and Maintenance shall be subject
to a cap of 10% of QGR. However, in exceptional cases, BSCDCL has the
right to remove this cap. In case of repeated SLA breach in three
consecutive quarters then the IA is liable for termination by BSCDCL
8. Section VIII: Bidding Formats

8.1 Formats for Clarification
1. Format for submission of Queries
[ON BIDDERS LETTERHEAD]

To
Date: DD/MM/YYYY
Sub: Submission of Clarification of Clarifications by <<firm name>>
Ref: Selection of IA for Design, Development, Implementation and Management of
Smart Schools in City of Bhopal, Sagar and Satna (RFP No: __________ Dated:
__/__/____)
Dear Sir,
We have gone through the bid document and have the following queries. Request you
to kindly address the same. We seek your clarification on the queries mentioned below.
# Clause No Page Existing Clause Query/Remarks

in RFP Number
Page 94
Date: Signature of Authorized Representative

Name of IA:
Full Address:
Telephone No.:
8.2 Formats for Pre-Qualification Bid

1. Checklist for Pre-Qualification Bid
Sl. No. Items Submitted Documentary
(Yes /No.) Proof (Page
No.)
1. RFP Fee of Rs 50000/-
2. EMD of Rs 50 lacs
3. PQ_1- Bid Cover letter
4. PQ_2- Bidder’s Particulars

PQ_3- Power of attorney / board
resolution to the authorized
5.
Signatory for Prime Bidder of
Consortium
Copy of Certificate of
Incorporation ( In case of
6.
Consortium all members to
submit)
Copy of Memorandum and
Articles of Associations ( In case
7.
of Consortium all members to
submit)
8. Copy of GSTIN and PAN
PQ_4- Certificate from the
statutory auditor/ CA towards
9.
positive net worth of the
company.
PQ_5- Chartered Accountant
10. certificate for Turnover for the
last three financial year’s i.e.
Page 95
2015-16, 2016- 2017 and 2017-

2018 ( In case of Consortium all
members to submit)
PQ_6- Details of the projects
11.
executed
PQ_7- Self-Declaration letter of
Non-Black listing duly signed by
12.
authorized signatory on company
letter head
Consortium Agreement with clear
13. defining roles and responsibilities
of each consortium partner .
Copy of Valid
14. Standards/Certification
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2. PQ_1- Format for Pre-Qualification Bid Cover

letter

To
CEO
Bhopal Smart City Development Corporation Limited
Date: DD/MM/YYYY
Sub: Submission of Eligibility Proposal
Ref: Selection of IA for Design, Development, Implementation and Management of Smart
Schools in City of Bhopal, Sagar and Satna (RFP No: __________ Dated: __/__/____)
Dear Sir,
Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to product and services as required and outlined in the RFP. We attach
hereto our responses to Eligibility Criteria.
We confirm that the information contained in these responses or any part thereof,
including the exhibits, and other documents and instruments delivered or to be delivered
to BSCDCL is true, accurate, verifiable and complete. This response includes all
information necessary to ensure that the statements therein do not in whole or in part
mislead the department in its short-listing process.
We fully understand and agree to comply that on verification, if any of the information
provided here is found to be misleading the selection process, we are liable to be
dismissed from the selection process or termination of the contract during the project, if
selected to do so.
We agree for unconditional acceptance of all the terms and conditions set out in the RFP
document and also agree to abide by this RFP response for a period of 180 days from the
date fixed for bid opening.
As part of the enhancement to the specifications, confirm that, if awarded the contract:
(Remove / modify the statements below as applicable)
A. We shall cover <INSERT NUMBER (IN WORDS)> additional classrooms as part of

the contract without any increase in costs.
B. The Internet and Wi-Fi speed provided by us shall be <INSERT MBPS>.
We hereby declare that in case we are chosen as successful bidder, we shall submit the PBG
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in the form prescribed in the RFP. We do hereby undertake, that until a contract is
prepared and executed, this bid together with your written acceptance thereof, the RFP
and placement of letter of intent awarding the contract, shall constitute a binding contract
between us.
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We agree that you reserve the right in absolute sense to reject all or any of the products/
services specified in the RFP response with or without assigning any reason whatsoever.
It is hereby confirmed that I am entitled to act on behalf of our company/ corporation/

firm/ organization and empowered to sign this document as well as such other
documents, which may be required in this connection.

Name of Bidder:
Full Address:
Telephone No.:
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3. PQ_2- Format for Particulars of the Bidder
Details of the Bidder (Company)

A. Name of the Bidder
B. Address of the Bidder
C. Year of Incorporation
D. Registration Number &

Registration Authority
E. Legal Status
(Public/Private)
F. Name & Designation of the
Authorized person to whom
all references shall be made
regarding this RFP
G. Telephone No. (with STD
Code)
H. E-Mail of the Contact
person:
I. Fax No. (with STD Code)
J. Website
K. Financial Detail FY 17-18:

(Organization’s turnover of
FY 16-17:
last three financial years)
FY 15-16:
L. GSTIN Number
M. PAN
N. EMD Details
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Name of IA:
Full Address:
Telephone No.:
4. PQ_3- Power of Attorney for Lead Member of

Consortium
Whereas the Bhopal Smart City Development Corporation Limited has invited applications
from interested parties for the Selection of “Selection of IA for Design, Development,
Implementation and Management of Smart Schools in City of Bhopal, Sagar and Satna”.
Whereas …………………………..………., and ……………………….. (Collectively “Consortium”)

being Members of the Consortium are interested in bidding for the Project in accordance
with the terms and conditions of the Request for Proposal (RFP document) and other
connected documents in respect of the Project, and
Whereas, it is necessary for the Members of the Consortium to designate one of them as
the Prime Member with all necessary power and authority to do for and on behalf of the
Consortium, all acts, deeds and things as may be necessary in connection with the
Consortium’s bid for the Project and its execution.
NOW, THEREFORE, KNOW ALL MEN BY THESE PRESENTS
I, ………………………………………. Having our Registered office at
………………………………………….,
(hereinafter collectively referred to as the “Principals”) do hereby irrevocably designate,
nominate, constitute, appoint and authorize M/s. ……………………… having its registered
office at ………………………………………………, being one of the Members of the Consortium, as
the Prime Member and true and lawful attorney of the Consortium (hereinafter referred to
as the “Attorney”). We hereby irrevocably authorize the Attorney (with power to sub-
delegate) to conduct all business for and on behalf of the Consortium and during the
bidding process and, in the event the Consortium is awarded the concession/contract,
during the execution of the Project and in this regard, to do on our behalf and on behalf of
the Consortium, all or any of such acts, deeds or things as are necessary or required or
incidental to the pre-qualification of the Consortium and submission of its bid for the
Project, including but not limited to signing and submission of all applications, bids and
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other documents and writings, participate in bidders and other conferences, respond to
queries, submit information/ documents, sign and execute contracts and undertakings
consequent to acceptance of the bid of the Consortium and generally to represent the
Consortium in all its dealings with the BSCDCL, and/ or any other Government Agency or
any person, in all matters in connection with or relating to or arising out of the
Consortium’s bid for the Project and/ or upon award thereof till the Concession Agreement
is entered into with the BSCDCL.
AND hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds
and things done or caused to be done by our said Attorney pursuant to and in exercise of
the powers conferred by this Power of Attorney and that all acts, deeds and things done by
our said Attorney in exercise of the powers hereby conferred shall and shall always be
deemed to have been done by us/ Consortium.
IN WITNESS WHEREOF WE THE PRINCIPALS ABOVE NAMED HAVE EXECUTED
THIS POWER OF ATTORNEY ON THIS ……………… DAY OF ………………., 20….
For …………………………………
(Signature)
…………………………………
(Name & Title)
For …………………………………
(Signature)
…………………………………
(Name & Title)
Witnesses:
1.
2.
(Executants)
(To be executed by all the Members of the Consortium)
Notes:
• The mode of execution of the Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of the
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executant(s) and when it is so required, the same should be under common seal affixed in
accordance with the required procedure.
• Also, wherever required, the Bidder should submit for verification the extract of the
charter documents and documents such as a board or shareholders’ resolution/power of
attorney in favour of the person executing this Power of Attorney for the delegation of
power hereunder on behalf of the Bidder.
• For a Power of Attorney executed and issued overseas, the document will also have
to be legalized by the Indian Embassy and notarized in the jurisdiction where the Power of
Attorney is being issued. However, the Power of Attorney provided by Bidders from
countries that have signed the Hague Legislation Convention, 1961 are not required to be
legalized by the Indian Embassy if it carries a conforming Apostle certificate.
5. PQ_4- CA Certificate for net worth for bidder
Date: dd/mm/yyyy
To
Chief Executive Officer (CEO),
Bhopal Smart City Development Corporation Limited,
Zone 14, near Tatpar petrol pump, BHEL
Govindpura, Bhopal
Sir/Madam,
This is to certify that the Networth as per books and records of
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______________________________________________ for the following

financial years are as under.
S.No. Financial Year ending Networth (Rs in

Crores)
1. 31st March, 2018
I further certify that I am competent officer in my company to make this declaration.
Yours Sincerely,
Signature of Auditor (with official seal)
Name :
Designation :
Address :
Telephone& Fax :
E-mail address :
6. PQ_5: Bidders Annual turnover (Turnover of

Prime Bidder in the Consortium) & Turnover of
Consortium member over last 3 financial years
<< To be submitted by each member company is case of Consortium on company’s
letterhead>>
Date: dd/mm/yyyy
To

Page 104

Govindpura, Bhopal
Subject: Selection of IA for Design, Development, Implementation and Management of

__/__/____)
Sir/ Madam,
I have carefully gone through the Terms & Conditions contained in the RFP Document for
Schools in City of Bhopal, Sagar and Satna.
I hereby declare that below are the details regarding Overall turnover over last 3 financial
years for our organization as well as the turnover of the consortium members over last 3
financial years.
# Details FY 2015-16 FY 2016-17 FY 2017-18 Average
Turnover
(in Crores) (in Crores) (in Crores)
(i) [(i)+(ii)+(iii)/3]
(ii) (iii)
1 Overall Annual
Turnover-
Sole/Prime Bidder
# Details FY 2015- FY 2016-17 FY 2017-18 Average

16 Turnover
(in Crores) (in Crores)
(in [(i)+(ii)+(iii)/3]
(ii) (iii)
Crores)
(i)
1 Overall Annual
Turnover-
Consortium Member
2(if any)
Contact Details of officials for future correspondence regarding the bid process:
Details Authorized Signatory Secondary Contact
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Name
Title
Company Address
Mobile
Fax
Email Id
Yours Sincerely,
Signature of Authorized Signatory (with official seal)

Name :
Designation :
Address :
Telephone& Fax :
E-mail address :
7. PQ_6: Details of experience of implementing

Smart Classroom Implementation in
Schools/Universities/Academics in urban
scenario.
Date: dd/mm/yyyy
To
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Govindpura, Bhopal
Sir/Madam,
I have carefully gone through the Terms & Conditions contained in the RFP Document for
“Selection of IA for Design, Development, Implementation and Management of Smart
Schools in City of Bhopal, Sagar and Satna”.
I hereby declare that below are the details regarding relevant work that has been taken up
by our company and all the consortium members.
NOTE: To be filled separately for Prime Bidder and consortium Member

companies
Name of the Project Prime Bidder
Project Project Project - Project
1 2 3 n
General Information
Client for which the project was
executed
Name of the client contact person(s)
Designation of client contact
person(s)
Contact details of the client contact
person(s)
Project Details
Description of the project
Scope of work of the Bidder
Other Relevant Information <for each
type of the project type, like number of
Smart Classrooms, Smart Classroom
Components, Virtual Classroom Setup
(Central Studio for Live Lectures or
others), Learning Management
System Module details, School
Management System Module details
etc.>
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Deliverables of the Bidder

Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by
the Bidder
Duration of the project (number of
months, start date, completion date,
current status)
Mandatory Supporting
Documents:
Work order / Contract for the project
Completion Certificate/Phase
Completion Certificate
Client Certificate giving present
status of the project and view of the
quality of services by the Bidder
Name of the Project Consortium Member

Project Project Project - Project
1 2 3 n
General Information
Client for which the project was
executed
Name of the client contact person(s)
Designation of client contact
person(s)
Contact details of the client contact
person(s)
Project Details
Scope of work of the Bidder
Other Relevant Information <for each
type of the project type, like number of
Smart Classrooms, Smart Classroom
Components, Virtual Classroom Setup
(Central Studio for Live Lectures or
others), Learning Management
System Module details, School
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Management System Module details

etc.>
Deliverables of the Bidder
Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by
the Bidder
Duration of the project (number of
months, start date, completion date,
current status)
Mandatory Supporting
Documents:
Work order / Contract for the project
Completion Certificate/Phase
Completion Certificate
Client Certificate giving present
status of the project and view of the
quality of services by the Bidder
Yours Sincerely,
Signature of Authorized Signatory (with official seal)

Name :
Designation :
Address :
Telephone& Fax :
E-mail address :
8. PQ_7- Format for Self-declaration by Bidder

for not being blacklisted
To
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CEO
Date: DD/MM/YYYY
Sub: Declaration of no valid ineligibility for corrupt or fraudulent practices or blacklisted
by Government (Central or State)/Semi-Govt. or PSU as on 31-03-2018.
Ref: Selection of IA for Design, Development, Implementation and Management of Smart
Schools in City of Bhopal, Sagar and Satna (RFP No: __________ Dated: __/__/____)
Dear Sir,
In response to the above mentioned RFP I,_______________, as ________

<Designation>______ of M/s_____________, hereby declare that our Company /
Firm __________has not been declared blacklisted or ineligible to participate for
bidding by any State/Central Govt., Semi-Govt.or PSU in last years from the date of
submission of bid.

Name of IA:
Full Address:
Telephone No.:
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9. Format of Earnest Money Deposit

Date: dd/mm/yyyy
To,
Govindpura, Bhopal
Whereas M/s <<Name of Bidder>>, a company incorporated under the <<Act>>, its
registered office at ………………………….. or (hereinafter called 'the Bidder') has submitted its
Proposal dated -------------- for “Selection of IA for Design, Development, Implementation
and Management of Smart Schools in City of Bhopal, Sagar and Satna (RFP No:
__________ Dated: __/__/____)”
KNOW ALL MEN by these presents that WE <<Name of Bank>> of --------------------------

------------------------------------------- having our registered office at ------------ ---------------
------------------------------------ (hereinafter called "the Bank") are bound unto the Bhopal
Smart City Development Corporation Limited (hereinafter called "the Client") in the sum
of Rs. 50,00,000/- (Rupees 50 Lakh Only) for which payment well and truly to be made to
the said Client, the Bank binds itself, its successors and assigns by these presents. Sealed
with the Common Seal of the said Bank this -------------- day of ---------------------------
2018
THE CONDITIONS of this obligation are:
1. If the Bidder withdraws its bid during the period of bid validity specified by the Bidder in
the Bid
2. If the Bidder, having been notified of the acceptance of its Proposal by the Client during
the period of validity of Proposal, bidder:
a. withdraws his participation from the Proposal during the period of validity of
Proposal document;
b. fails to extend the validity if required and as requested or
c. fails to produce Performance Bank Guarantee in case of award of tender within 15
days of award of LOI or awarding contract whichever is earlier
We undertake to pay to the Client up to the above amount upon receipt of its first written
demand, without the Client having to substantiate its demand, provided that in its demand
the Client will note that the amount claimed by it is due to it owing to the occurrence of
one or any or a combination of the above conditions, specifying the occurred condition or
conditions.
This guarantee will remain in force up to the period of bid validity and its validity should
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be extensible to 90 days beyond the bid validity date. Any demand in respect thereof
should reach the Bank not later than the above date.
(Authorized Signatory of the Bank)
8.3 Formats for the Technical Bid
1. General Instructions on Preparation of the

Technical Proposal
i.Bidders have to submit a very structured and organized technical bid, which will be analysed
by the Technical Evaluation Committee for different compliances with regards to the
requirements of the project. The document submitted must be searchable and well
indexed without any handwritten material. Since the cut-off marks for Technical bid
Score is 70, the quality and completeness of the information submitted by the Bidder will
matter a lot. All the documents must be submitted in one file only.
ii.Bidder is expected to divide its Bid in following sections / documents:
a. Bidder’s Competence to execute the project
This document should bring about the capability of the firm to execute this project.
Some of the required documents are as follows:
 Experience in Similar projects
b. Technical Proposal: The technical proposal should specify the following:
 Understanding of the Project
 Clear articulation and description of the design and technical/functional solution.
 Details of the complete solution proposed
 Integration approach with existing Infrastructure
 Reasoning for selection of the proposed technology over other options.
 Strength of the Bidder to provide services including examples or case-studies of similar
solutions deployed for other clients
 Clearly articulate the Strategy and Approach and Methodology for Design, Installation,
Configuration and Maintenance of School IT Infrastructure components and Application
implemented in the project.
 Approach and Methodology for Management of SLA Requirements specified in the bid.
Bidder is required to clearly articulate how the SLA requirements would be adhered.
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 Detailed Project Plan with timelines, resource allocation, milestones etc. for supply,
installation and commissioning of the various project components.
 Internet bandwidth bandwidth requirement for the operations
 Risk Mitigation plan
c. Other Details
 Bill of Material: This document should give details of all the proposed IT and Non-IT
components, without specifying the costs. Please note that the bid shall get disqualified
if Bidder gives price details in the technical document.
 Compliance to Technical and Functional Specifications as mentioned in Section 6.2 and
section 6.1 of the RFP
 Make & Model of all IT as well as non IT components along with datasheets highlighting
the Technical Specification parameters in each datasheet for compliances
 CVs of the Key Manpower proposed ( Qualification of each resource is provided in this
RFP Section Error! Reference source not found. )
2. Check-list for the documents to be included in

the Technical Bid
# Documents required Submitted (Page No.)

(Y / N)
1. Format TQ_1: Technical Proposal Cover
Letter
2. Format TQ_2: Details of Experience in
Setting Up of Smart School/Smart
Education System Infrastructure
including Digital Classroom , IT
networking amongst classrooms
3. Format TQ_3: Experience in Setting up
of Virtual Classrooms for the Schools
4. Format TQ_4: Details of Experience in
Implementation of Smart Education
System Components including Learning
Management System, Library
Management System, School
Management System.
5. Approach and Methodology- details as
per parameters mentioned in Technical
Evaluation criteria
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6. Format TQ_5: CVs of the Key Manpower

proposed
7. Format TQ_6: Manufacturers
Authorization form
8. Detailed Project Plan with timelines,
resource allocation, milestones etc. for
supply, installation and commissioning of
the various project components.
9. Bandwidth requirement for the
operations
10. Bill of Material without prices
11. Make & Model of all IT as well as non IT

components
12. Compliance to Functional and Technical
Requirements, Specifications as
mentioned in Section IV,VI along with
referencing of the qualifying
functional/technical specification on the
product/solution datasheet or literature.
13. Datasheets highlighting the Technical
Specification parameters in each
datasheet for compliances
3. TQ_1- Format for Technical Proposal Cover

Letter
To,
CEO
Date: DD/MM/YYYY
Sub: Submission of Technical Compliance Proposal
Ref: Selection of IA for Design, Development, Implementation and Management of
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__/__/____)
Dear Sir,
Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to product and services as required and outlined in the RFP. We attach
hereto our responses to Technical Compliance Criteria.
We confirm that the information contained in these responses or any part thereof,
including the exhibits, and other documents and instruments delivered or to be delivered
to BSCDCL is true, accurate, verifiable and complete. This response includes all
information necessary to ensure that the statements therein do not in whole or in part
mislead the department in its short-listing process.
We fully understand and agree to comply that on verification, if any of the information
provided here is found to be misleading the selection process, we are liable to be
dismissed from the selection process or termination of the contract during the project, if
selected to do so.
We agree for unconditional acceptance of all the terms and conditions set out in the RFP
document and also agree to abide by this RFP response for a period of 180 days from the
date fixed for bid opening.
We hereby declare that in case we are chosen as successful bidder, we shall submit the PBG
in the form prescribed in the RFP. We do hereby undertake, that until a contract is
prepared and executed, this bid together with your written acceptance thereof, the RFP
and placement of letter of intent awarding the contract, shall constitute a binding contract
between us.
We agree that you reserve the right in absolute sense to reject all or any of the products/
services specified in the RFP response with or without assigning any reason whatsoever.
It is hereby confirmed that I am entitled to act on behalf of our company/ corporation/

firm/ organization and empowered to sign this document as well as such other
documents, which may be required in this connection.
Page 115

Name of Bidder:
Full Address:
Telephone No.:
Page 116
4. TQ_2: Details of Experience in Setting Up of

Smart School/Smart Education System
Infrastructure including Digital Classroom , IT
networking amongst classrooms
Sl. No. Name of Project Year of Project Page Number
1.
2.
3.
4.
5.
Detailed Project Experience (please provide separate table for each project)
Project Information
Name of the project
Client Name
Name and contact details of the client
Scope of services
Start date
Completion date
Duration of the project
Other Relevant Information (if any)
Please check (√) on the supporting documents enclosed:
 Work Order received from Client

 Agreement signed between Bidder and Client
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 Client Certificate/ others (if any)
5. TQ_3: Experience in Setting up of Virtual

Classrooms for the Schools
6.
7.
8.
9.
10.
Project Information
Name of the project
Client Name
Name and contact details of the client
Scope of services
Start date
Completion date
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Page 119
6. TQ_4: Details of Experience in Implementation

of Smart Education System Components
including Learning Management System,
Library Management System, School
Management System.
11.
12.
13.
14.
15.
Project Information
Name of the project
Client Name
Name and contact details of the

client
Scope of services
Start date
Completion date
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7. TQ_5: CVs of the Key Manpower proposed

1 Name of the Staff
2 Current Designation
in the Organization
3 Proposed Role in
the Project
4 Proposed
Responsibilities in
the Project
5 Date of Birth
6 Education  Degree / Diploma, College, University, Year of Passing

 Degree / Diploma, College, University, Year of Passing
7 Summary of Key
Training and
Certifications
8 Language Language Reading Writing Speaking
Proficiency
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9 Employment Record
(For the total From / To:
relevant experience)
Employer:
Position
Held:
From / To:
Employer:
Position
Held:
From / To:
Employer:
Position
Held:
10 Total No. of Years of
Work Experience
11 Total No. of Years of
Experience for the
Role proposed
12 Highlights of relevant assignments handled and significant accomplishments (Use
following format for each project)
Name of
assignment or
project:
Year:
Location:
Client:
Main project
features:
Positions held:
Activities
performed:
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8. TQ_6: Manufacturers Authorization Form
Manufacturers Authorization Form is required for any material bidder proposes as part of
the contract but is not manufactured by them.
Date:
Tender No and Name:
To: Chief Executive Officer,
WHEREAS _______________________________________ who are official

producers of _______________________________________________ and
having production facilities at
__________________________________________________________ do
hereby authorize
______________________________________________________________
____ located at
_____________________________________________________ (hereinafter,
the “Bidder”) to submit a bid and subsequently negotiate and sign a Contract with you for
resale of the following Products produced by us, for the quantities, specifications and
delivery schedule called for by the Supply Requirements associated with the above
Invitation for Bids:
.
We hereby extend to you a full guarantee and warranty, Defect Liability, of the Conditions
of Contract and with our own standard product warranty, and duly authorize the Bidder to
act on our behalf in fulfilling all warranty obligations with respect to the above-listed
products offered for resale by the Bidder in relation to this Invitation for Bids.
We also certify that the Bidder is qualified by us to provide the following maintenance,
technical or help desk support, new version upgrade and/or other services related to the
above-listed Products in accordance with Scope of the System, and the Conditions of
Contract:
Name
In the capacity of
Signed
Duly authorized to sign the authorization for and on behalf of:
________________________
Dated on _______________________________ day of

______________________, ______.
Note: This letter of authority must be on the letterhead of the Producer, must be signed
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by a person competent and having the power of attorney to bind the Producer, and must be
included by the Bidder in its bid as specified in the Instructions to Bidders. Minor
variations in wordings of the letter may be allowed.
8.4 Financial Bid Format and instructions

1. General Instructions
a. Financial Bid needs to be submitted online as per the instructions given in the RFP
in the format prescribed in this section.
b. Bidder should provide all prices as per the prescribed format under this Section.
c. All the prices are to be entered in Indian Rupees (INR) only
d. Prices indicated in the schedules shall be inclusive of all taxes, Levies, duties
including GST prices. The prices should also specify three year support cost as per
provided formats.
e. It is mandatory to provide breakup of all Taxes, Duties and Levies wherever asked
for.
f. BSCDCL reserves the right to ask the IA to submit proof of payment against any of
the taxes, duties, levies indicated.
g. The IA needs to account for all Out of Pocket expenses due to Boarding, Lodging and
other related items.
h. The Unit Rate as mentioned in the following formats may be used for the purpose of
‘Change Order’ for respective items, if any. However, based on the market trends,
BSCDCL retains the right to negotiate this rate for future requirement
i. The variation in individual item of quantities permitted, provided it shall not exceed
± 30% in individual item of quantities. The successful bidder shall not object to the
upward or downward variation in quantities of any item within the variation limits.
j. Payment for additional quantities within the variation limit shall be made at tender
rates and the tender rates shall be valid for entire duration of the contract.
k. No claim shall be entertained or become payable for price variation of additional
quantities
l. Bidder shall be bound to give same or more % of discount on the list price of the OEMs
on the future purchases (additional purchases within the contract period) by
BSCDCL. Bidder shall ensure that the future products supplied are of latest
specifications as per the OEM roadmap.
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m. For the purpose of evaluation of Financial Bids, BSCDCL shall make appropriate
assumptions to arrive at a common Bid price for all the bidders. This however shall
have no co-relation with the Contract value or actual payment to be made to the
Bidder.
n. BSCDCL also intends to utilize various rates obtained through this tender for
requirements across various departments. Bidders are requested to factor this larger
demand and give the best possible rate to BSCDCL.
o. IA should refer to the Tender for details on the technical/functional requirements of
the system and the benchmark specifications for the items mentioned in the Financial
Formats.
p. Line items mentioned in the Financial Formats are for representation purpose and
IA may propose alternate technology / solution (with proper justification). Bidders
are required to suitably add line items / merge the cost components depending upon
their proposed solution.
q. No escalations of prices will be considered under any circumstances.
r. Bidders must carefully read the Scope, Technical & Functional Requirements and the
SLAs mentioned in this RFP and accordingly propose the software, hardware,
accessories and services and their respective quantities required to completely meet
the requirements of this RFP.
2. Format for Financial Bid

** Bidder are requested to visit the site and do the preliminary survey before quoting the bid.
Bidder can refer to the Annexure 1,2,3,4 for more details on the existing Schools and the project
scope in Bhopal, Sagar, Satna
The Bidder must submit the Financial Bid in the excel format which could be
downloaded from mpeproc.gov.in and the same shall be uploaded online.
3. Format for Performance Bank Guarantee

[On Appropriate Stamp Paper]
Bank Guarantee No. ________________
THIS DEED OF GUARANTEE is executed on this [insert date] day of [insert month and
year] at [insert place] by [insert name of bank] with its head/registered office at [insert
Page 125
address], (hereinafter referred to as the Guarantor, which expression shall unless it is

repugnant to the subject or context thereof include successors and assigns)
IN FAVOUR OF:
BHOPAL SMART CITY DEVELOPMENT CORPORATION LIMITED, a company

incorporated under the (Indian) Companies
Act, 2013, with its registered office at _______________________ (hereinafter

referred to as BSCDCL, which expression shall, unless it be repugnant to the context or
meaning thereof, include its successors-in-title and permitted assigns);
WHEREAS:
A. BSCDCL has entered into a contract for providing Implementation services dated [insert
date] (the Contract) with [insert name of Implementing Agency], a company/firm
[incorporated/registered] under the [insert name of the relevant statute under which the
Implementing Agency has been incorporated or registered, as the case may be], [with its
[registered/principal] office at [________________]] (hereinafter referred to as the
Implementing Agency, which expression shall, unless it be repugnant to the context or
meaning thereof, include its successors-in-title and permitted assigns).
B. In terms of the Contract, the Implementing Agency has agreed to provide the
Implementation Services for Integrated Smart school Project for Bhopal, Sagar, Satna
which involve the use of technology, information and data to improve education
infrastructure and services within the city of Bhopal , to implement the Smart Cities
Mission in Bhopal, pursuant to the Request for Proposal dated [___] (referred to as the
RFP) and other related documents including without limitation the draft Contract
(collectively referred to as Bid Documents).
C. In terms of the letter of award (the LOA) dated [insert date] issued by Client to the
Implementing Agency and Clause I of the Contract, the Implementing Agency is required
to furnish to BSCDCL, an unconditional, irrevocable, on demand bank guarantee for an
amount equivalent to Rs. [_________] [Insert amount equivalent to 10% of the Total
Value of Contract] (the Guaranteed Amount) as security for the due and punctual
performance or discharge of the Implementing Agency's obligations and liabilities under
the Contract.
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D. At the request of the Implementing Agency and for sufficient consideration, the Guarantor
has agreed to provide an unconditional, irrevocable and on-demand bank guarantee, for
the due and punctual performance or discharge by the Implementing Agency of its
obligations and liabilities under the Contract.
NOW THEREFORE THIS DEED WITNESSETH AS FOLLOWS:
1. Capitalised terms used herein but not defined shall have the meaning ascribed to them in
the Contract.
2. The Guarantor hereby irrevocably and unconditionally guarantees and secures, as primary
obligor and not merely as guarantor, to BSCDCL the payment in full of all amounts at any
time that may be due, owing or payable to BSCDCL from the Implementing Agency for the
failure of the Implementing Agency to duly and punctually perform all of its obligations
under the Contract during the term (Guarantee), without any demur, reservation, protest
or recourse, immediately on receipt of a demand from BSCDCL.
The Guarantee is given on consideration received from the Implementing Agency

(the receipt and sufficiency of which is hereby acknowledged).
The Guarantor agrees that the value of the Guarantee shall at all times be
maintained at the amount equivalent to the Guaranteed Amount.
The Guarantor further agrees that this Guarantee does not limit the number of
claims that may be made by BSCDCL against the Guarantor. Upon a payment being
made under this Guarantee, the amount of the Guarantee shall automatically be
replenished to the full Guaranteed Amount.
Any payment made hereunder shall be made free and clear of and without
deduction for, or on account of, any present or future Taxes, deductions or
withholdings of any nature whatsoever and by whomsoever imposed, and where any
withholding on a payment is required by any Applicable Law, the Guarantor shall
comply with such withholding obligations and shall pay such additional amount in
respect of such payment such that BSCDCL receives the full amount due hereunder
as if no such withholding had occurred.
3. The Guarantor shall not go into the veracity of any breach or failure on the part of the
Implementing Agency or validity of demand so made by BSCDCL and shall pay the amount
specified in the demand notwithstanding any direction to the contrary given or any dispute
whatsoever raised by the Implementing Agency or any other Person. The Guarantor's
obligations hereunder shall subsist until all such demands are duly met and discharged in
accordance with the provision hereof.
4. The obligations of the Guarantor herein are absolute and unconditional, irrespective of the
value, genuineness, validity, regularity or enforceability of the Contract or the insolvency,
bankruptcy, re-organisation, dissolution or liquidation of the Implementing Agency or any
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change in ownership of the Implementing Agency or any purported assignment by the

Implementing Agency or any other circumstance whatsoever, which might otherwise
constitute a discharge or defence of a guarantor or a surety.
Further, this Guarantee is in no way conditional upon any requirement that

BSCDCL shall first attempt to procure the Guaranteed Amount from the
Implementing Agency or any other Person, or resort to any other means of
obtaining payment of the Guaranteed Amount.
5. In order to give effect to this Guarantee, BSCDCL shall be entitled to treat the Guarantor as
the principal debtor. The obligations of the Guarantor under this Guarantee shall not be
affected by any act, omission, matter or thing which, but for this provision, would reduce,
release or prejudice the Guarantor from any part of the Guaranteed Amount or prejudice
or diminish the Guaranteed Amount in whole or in part, including, whether or not known
to it, or BSCDCL:
a. any time or waiver granted to, or composition with, the Implementing Agency or any
other Person;
b. any incapacity or lack of powers, authority or legal personality of or dissolution or change

in the status of the Implementing Agency or any other Person;
c. any variation of the Contract so that references to the Contract in this Guarantee shall
include each variation;
d. any unenforceability, illegality or invalidity of any obligation of any Person under the
Contract or any unenforceability, illegality or invalidity of the obligations of the
Guarantor under this Guarantee or the unenforceability, illegality or invalidity of the
obligations of any Person under any other document or Guarantee, to the extent that
each obligation under this Guarantee shall remain in full force as a separate, continuing
and primary obligation, and its obligations be construed accordingly, as if there was no
unenforceability, illegality or invalidity;
e. the partial or entire release of any Guarantor or other Person primarily or secondarily
liable or responsible for the performance, payment or observance of any of the
Implementing Agency 's obligations during the term of the Contract; or by any extension,
waiver, or amendment whatsoever which may release a guarantor or the Guarantor,
other than performance or indefeasible payment of the Guaranteed Amount; or
f. any part performance of the Contract by the Implementing Agency or by any failure by
BSCDCL to timely pay or perform any of its obligations under the Contract.
6. If, and to the extent that for any reason the Implementing Agency enters or threatens to
enter into any proceedings in bankruptcy or re-organisation or otherwise, or if, for any
other reason whatsoever, the performance or payment by the Implementing Agency of the
Guaranteed Amount becomes or may reasonably be expected to become impossible, then
the Guaranteed Amount shall be promptly paid by the Guarantor to BSCDCL on demand.
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7. So long as any amount is due from the Implementing Agency to BSCDCL, the Guarantor
shall not exercise any right of subrogation or any other rights of a guarantor or enforce any
guarantee or other right or claim against the Implementing Agency, whether in respect of
its liability under this Guarantee or otherwise, or claim in the insolvency or liquidation of
the Implementing Agency or any such other Person in competition with BSCDCL. If the
Guarantor receives any payment or benefit in breach of this clause 7, it shall hold the same
upon trust for BSCDCL.
8. This Guarantee shall remain in full force and effect from the date hereof until 60 days
beyond issuance of the Completion Certificate.
Notwithstanding the foregoing, this Guarantee shall continue in effect until the
sums payable under this Guarantee have been indefeasibly paid in full and the
Guarantor receives written notice thereof from BSCDCL, such notice to be issued
promptly upon such occurrence.
9. The Guarantor represents and warrants to BSCDCL that:
a. it has the power to execute, deliver and perform the terms and provisions of this
Guarantee and has taken all necessary action to authorise the execution, delivery and
performance by it of this Guarantee;
b. the Guarantor has duly executed and delivered this Guarantee, and this Guarantee
constitutes its legal, valid and binding obligation enforceable in accordance with its
terms except as the enforceability thereof may be limited by applicable bankruptcy,
insolvency, moratorium or other similar laws affecting the enforcement of creditors'
rights generally and by general equitable principles;
c. neither the execution, delivery or performance by the Guarantor of this Guarantee, nor
compliance by it with the terms and provisions hereof will: (i) contravene any material
provision of any Applicable Law; (ii) conflict or be inconsistent with or result in any
breach of any of the material terms, covenants, conditions or provisions of, or constitute
a default under any agreement, contract or instrument to which the Guarantor is a party
or by which it or any of its property or assets is bound; or (iii) violate any provision of the
Guarantor's constituent documents;
d. no order, consent, approval, license, authorisation or validation of, or filing, recording

or registration with, except as have been obtained or made prior to the date hereof, or
exemption by, any governmental or public body or authority, or any subdivision thereof,
is required to authorise, or is required in connection with: (i) the execution, delivery and
performance of this Guarantee; or (ii) the legality, validity, binding effect or
enforceability of this Guarantee; and
e. this Guarantee will be enforceable when presented for payment to the Guarantor's
branch in Bhopal at [____________________].
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10. This Guarantee is a continuing one and all liabilities to which it applies or may apply under
the terms hereof shall be conclusively presumed to have been created in reliance hereon.
No failure or delay on the part of BSCDCL in exercising any right, power or privilege
hereunder and no course of dealing between BSCDCL and the Guarantor, or the
Implementing Agency, shall operate as a waiver thereof, nor shall any single or partial
exercise of any right, power or privilege hereunder preclude any other or further exercise
thereof or the exercise of any other right, power or privilege.
11. The rights, powers and remedies expressly provided in this Guarantee are cumulative and
not exclusive of any rights, powers or remedies which BSCDCL would otherwise have. No
notice to or demand on the Guarantor in any case shall entitle the Guarantor to any other
further notice or demand in similar or other circumstances or constitute a waiver of the
rights of BSCDCL to any other or further action in any circumstances without notice or
demand.
12. If any one or more of the provisions contained in this Guarantee are or become invalid,
illegal or unenforceable in any respect, the validity, legality and enforceability of the
remaining provisions shall not in any way be affected or impaired thereby, and the
Guarantor shall enter into good faith negotiations with BSCDCL to replace the invalid,
illegal or unenforceable provision.
13. The Guarantor hereby agrees to execute and deliver all such instruments and take all such
actions as may be necessary to make effective fully the purposes of this Guarantee.
14. This Guarantee may be executed in one or more duplicate counterparts, and when executed
and delivered by the Guarantor and BSCDCL shall constitute a single binding agreement.
15. BSCDCL may assign or transfer all or any part of its interest herein to any other person
with prior written notice to the Guarantor. The Guarantor shall not assign or transfer any
of its rights or obligations under this Guarantee.
16. All documents arising out of or in connection with this Guarantee shall be served:
a. upon BSCDCL, at [insert address]; and
b. upon the Guarantor, at [insert address].
17. Any demand, notice or communication would have been deemed to have been duly served:
a. if delivered by hand, when left at the proper address of services; and
b. if given or made by pre-paid registered post or facsimile, when received.
18. Either party may change the above address by prior written notice to the other party.
19. This Guarantee shall be governed by, and construed in accordance with, the laws of India.
The Guarantor irrevocably agrees that any dispute arising out of or relating to this
Guarantee may be brought in the courts in Madhya Pradesh.
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IN WITNESS WHEREOF the Guarantor has set its hands hereunto on the day, month
and
year first hereinabove written.
Signed and delivered by [insert name of Bank] Bank, by [insert name of branch]
Branch by
hand
Of [insert name of signatory]
It’s [insert designation] and duly authorized representative
Authorized by [Power of Attorney dated [insert date]] OR [Board resolution dated

[insert
date]].
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9. Section IX- General Conditions of Contract
9.1 Definitions and Interpretations:

DEFINITIONS
In this Contract, the following terms shall be interpreted as indicated:
a) “Business Day” means any day that is a working day for schools in the city of Bhopal,
Sagar and Satna except for some specified and notified holidays.
b) “Confidential Information” means all information (whether in written, oral,
electronic or other format) which relates to the technical, financial and business affairs,
dealers, suppliers, products, developments, operations, processes, data, trade secrets,
design rights, know-how, plans, budgets and personnel of each Party which is disclosed
to or otherwise learned by the other Party in the course of or in connection with this
Agreement (including without limitation such information received during
negotiations, location visits and meetings in connection with this Agreement);
c) “Contract” or “Agreement” are interchangeable terms and shall mean the
Agreement entered into between BSCDCL and the “IA” and includes the RFP, the
Proposal, the Letter of Award together with all attachments and Annexes thereto, all
documents incorporated by reference therein and amendments and modifications to the
above from time to time.
d) “IA’s Representative” means the person or the persons appointed by the
Implementation Agency (IA) from time to time to act on its behalf for overall co-
ordination, supervision and project management.
e) “Document” means any embodiment of any text or image however recorded and
includes any data, text, images, sound, voice, codes or and databases or microfilm or
computer generated micro fiche.
f) “Effective Date” means the date on which this Agreement is signed and executed by
the parties hereto. If this Contract is executed in parts, then the date on which the last
of such Contracts is executed shall be construed to be the Effective Date;
g) “Go Live of Phase I” means date of completion of Phase I activities + completion of
Partial Acceptance Test (also referred to as ‘P1’)
h) “Final Go Live” means date of completion of Phase II activities + completion of User
Acceptance Test (also referred to as ‘P2’)
i) “Intellectual Property Rights” means any patent, copyright, trademark, trade
name, design, trade secret, permit, service marks, brands, propriety information,
knowledge, technology, licenses, databases, computer programs, software, know how
or other form of intellectual property right, title, benefits or interest whether arising
before or after the execution of this Agreement and the right to ownership of BSCDCL;
j) “Kick off Meeting” means a meeting convened by BSCDCL to discuss and finalize
the work execution plan and procedures with IA.
k) “ISP” means internet services provider.
l) “Intra-City Agreement” means the agreement entered / to be entered into amongst
the BSCDCL and the smart cities (Sagar,Satna) specifying, inter alia, the governance of
this Agreement amongst the smart city stakeholders.
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m) The “IA” shall have the same meaning as ascribed to such terms in Parties clause of
this Agreement and shall deemed to include IA's successors and permitted assigns, as
the case may be, unless excluded by the terms of the contract. The word IA when used
in the pre-award period shall be synonymous with parties bidding against this RFP
n) “IA’s Team” means the successful IA who has to provide services to BSCDCL under
the scope of this RFP / Agreement. This definition shall also include any and/or all of
the employees of IA, their authorized agents and representatives and approved Sub-
Implementation Agencies or other personnel employed or engaged either directly or
indirectly by the IA for the purposes of the Contract.
o) “Parties” means BSCDCL and the IA and “Party” means either of the Parties;
p) “Project” means coverage of all activities as detailed out in 1.16 Project Timelines.
q) “Service” means facilities/services to be provided as per the requirements/conditions
specified in the RFP document and the Agreement and any other incidental/related
services, such as installation, implementation, maintenance, provision of technical
assistance and other such obligations of the IA covered under the Contract.
r) ‘Service Level(s)’ means the service level parameters and targets and other
performance criteria which will apply to the Services and deliverables as described in the
RFP and in this Agreement; ‘SLA’ or ‘Service Level Agreement’ means the service level
agreement specified this Agreement;
s) “Service Specification” means and include detailed description, technical data,
performance characteristics, and standards as applicable and as specified in the
Contract as well as those specifications relating to industry standards and codes
applicable to the performance of the work, work performance quality and the
specifications affecting the works or any additional specification required to be
produced by the IA to meet the design criteria.
t) “Sub-IA” means any person or persons or firm/company or their successors, assignees
to which part of the contract has been outsourced by the IA after necessary consent of
APSF.
u) “Scope of Work” means all the goods and services and any other deliverables as
required to be provided by the IA as specified in the RFP;
v) “The Contract Price/Value” means the price payable to the IA under the Contract for
the full and proper performance of its contractual obligations;
w) BSCDCL and shall include its legal representatives, successors and permitted assignees.
x) “BSCDCL’s Representative” shall mean the person appointed by BSCDCL from
time to time to act on its behalf at the site for overall coordination, supervision and
project management at site.
 INTERPRETATIONS
In this Contract unless a contrary intention is evident:
a) The clause headings are for convenient reference only and do not form part of this
Contract;
b) Unless otherwise specified a reference to a clause, sub-clause or section is a reference to a
clause, sub-clause or section of this Contract including any amendments or modifications
to the same from time to time;
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c) Words denoting the singular include the plural and vice versa and use of any gender
includes the other genders;
d) References to a ‘company’ shall be construed so as to include any company, corporation

or other body corporate, wherever and however incorporated or established;
e) Words denoting a person shall include an individual, corporation, company, body

corporate, partnership, or a trust;
f) A reference to legislation includes legislation repealing, replacing or amending that

legislation;
g) Unless otherwise specified a reference to a clause number is a reference to all its sub-
clauses;
h) A reference to legislation includes legislation repealing, replacing or amending that

legislation;
i) Where a word or phrase is given a particular meaning it includes the appropriate

grammatical forms of that word or phrase which have corresponding meanings.
j) A reference to the Agreement shall, unless the context otherwise requires, includes a
reference to its Annexures, Schedules and every other documents forming part of this
Agreement. If a term of this Agreement requires things to be done, undertaken or
completed under the Agreement, the same, if relevant, shall, unless the context otherwise
require, mean to include such things to be done, undertaken or completed under the
relevant Schedules, Annexures of this Agreement.
9.2 Documents forming part of Agreement

The following documents shall be deemed to form and be read and constructed as part of
the Contract viz.:
a) The Contract;
b) The RFP comprising of all volumes and any corrigenda, clarification thereto;
c) The Proposal of the IA as accepted by the designated authority along with any related
documentation
d) The designated authority‘s Letter of Award;
e) The IA‘s Acceptance of Letter of Award, if any;
f) The tripartite agreement to be entered into between ISP, IA and Authority for provision
of bandwidth services, if any;
g) The Corporate Non-disclosure agreement and any other document to be submitted by
the IA and appended to this Agreement.
h) The intra-city agreement.
9.3 Measurements and Arithmetic Conventions
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All measurements and calculations shall be in the metric system and calculations done to
2 (two) decimal places, with the third digit of 5 (five) or above being rounded up and below
5 (five) being rounded down except in money calculations where such amounts shall be
rounded off to the nearest Rupee.
9.4 Priority of documents

The Service Agreement, including its Schedules, represents the entire Agreement
between the parties as noted in this clause. If in the event of a dispute as to the
interpretation or meaning of this SA it should be necessary for the parties to refer to
documents forming part of the bidding process leading to this Agreement, then such
documents shall be relied upon and interpreted in the following descending order of
priority:
a) Any clarifications / amendments issued by BSCDCL on the SA, SLA , Schedules and
Annexure
b) This SA along with the SLA Agreement, Schedules and annexure;
c) Request for Proposal and addendum / corrigendum to the Request for Proposal (if any).
For the avoidance of doubt, it is expressly clarified that in the event of a conflict between
this SA, Annexure / Schedules or the contents of the RFP, the terms of this SA shall prevail
over the Annexure / Schedules or the contents and specifications of the RFP.
9.5 Conditions Precedent

1. Provisions to take effect upon fulfilment of Conditions
Precedent
Subject to express terms to the contrary, the rights of the IA to receive payments, and
obligation of BSCDCL to make payments under this Agreement shall take effect only upon
fulfillment of all the Conditions Precedent set out below. However, BSCDCL or its
nominated agencies may at any time at its sole discretion waive fully or partially any of the
conditions precedent for the IA.
2. Conditions Precedent of the IA
The IA shall be required to fulfill the Conditions Precedent which is as follows:
a) To provide an unconditional, irrevocable and continuing Performance Bank

Guarantee to BSCDCL or its nominated agencies for an amount of 5% of the Contract
Price in the format as provided in the RFP within 15 days of receipt of the Letter of
Award; and
b) To provide BSCDCL or its nominated agencies certified true copies of its constitutional
documents (Memorandum of Association (MOA), Articles of Association (AOA), etc.)
and board resolutions authorizing the execution, delivery and performance of this SA
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by the IA.
9.6 Performance Bank Guarantee (PBG)

i. The IA shall, within 15 days after the receipt of Letter of Award from BSCDCL,
furnish an unconditional, irrevocable and continuing Performance Guarantee to
BSCDCL for an amount equal to 5% of the Contract Price from a Scheduled Bank in
the format provided in the RFP. The Performance Bank Guarantee shall be valid for
entire Term and six months thereafter. If the Performance Bank Guarantee is
liquidated /encashed, in whole or in part, during the currency of the Performance
Bank Guarantee, the IA shall top up the Performance Bank Guarantee with the
same amount as has been encashed within 15 days of such encashment without
demur.
ii. In the event of the IA being unable to service the Agreement for whatever reason,
BSCDCL would invoke the PBG. Notwithstanding and without prejudice to any
rights whatsoever of BSCDCL under the Agreement in the matter, the proceeds of
the PBG shall be payable to BSCDCL as compensation for any loss resulting from
the IA’s failure to perform/comply its obligations under the Contract. BSCDCL shall
notify the IA in writing of the exercise of its right to receive such compensation
within 30 days, indicating the contractual obligation(s) for which the IA is in
default.
iii. In case the Project is delayed beyond the Timelines as mentioned in RFP, the PBG
shall be accordingly extended by the IA till completion of scope of work as
mentioned in RFP.
9.7 Scope of Work

a) In consideration of the award of the work under the RFP to the IA and payments to be
made by BSCDCL to IA as hereinafter mentioned, the IA hereby covenants with
BSCDCL to provide the Goods and Services and to remedy defects therein and to
perform all obligations as mentioned in Section 4 of the RFP in conformity in all the
respects with the provisions of the Agreement
b) If any services, functions or responsibilities not specifically described in the RFP or the
Contract are an inherent, necessary or customary part of the Services or are required
for proper performance or provision of the Services in accordance with this SA, they shall
be deemed to be included within the scope of the work to be delivered for the charges, as
if such Services, functions or responsibilities were specifically described in this
Agreement.
c) BSCDCL hereby covenants to pay IA in consideration of the provision of the services and
the remedying of defects therein and for performance of all obligations mentioned in the
RFP, the Contract Price or such other sum as may become payable under the provisions
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of the Agreement at the times and in the manner prescribed under the Agreement.
9.8 Commencement and Duration of the Contract

This SA shall come into effect on the Effective Date and shall continue, unless
terminated earlier in accordance with the provisions hereof, for a period of 3 years from
the date of signing of agreement, extendable at the option of BSCDCL for a period of up
to two year (or part thereof) on mutually agreed terms and conditions. The Term, for
the purposes of any payments to IA, does not include (a) any extension arising out of
breach of any obligations by IA, (b) unless otherwise agreed, time duration for
implementation of exit management plan.
9.9 Statutory Requirements

a) During the Term of this contract, the IA shall refrain from indulging in activities which
are in contravention of any law, act and/ or rules/ regulations, there under or any
amendment thereof governing inter-alia customs, excise, taxes and levies, stowaways,
foreign exchange etc. and shall keep BSCDCL indemnified in this regard.
b) The IA will ensure that an updated location-wise list of all assets deployed by the IA for
the purpose of the Project is available to BSCDCL at all times. The IA will seek BSCDCL’s
approval before installing any hardware at any location and will also not alter / change
/ replace any hardware component deployed for the purpose of the Project without prior
consent of BSCDCL.
c) No Party to this SA shall at any time perform, or omit to perform, any act which it is
aware, at the time of performance, shall place the other party in default under any
insurance policy, mortgage or lease governing activities at any location provided by
BSCDCL.
9.10 IA’s Obligations

The obligations of the IA described in this clause is in addition to, and not in derogation
of, the obligations mentioned in the RFP and the two are to be read harmoniously:
a) The IA’s obligations shall include all the activities as specified by BSCDCL in the scope
of work and other sections of the RFP and SA and changes thereof to meet BSCDCL’s
objectives and operational requirements. It will be the IA’s responsibility to ensure the
proper and successful implementation, performance and continued operation of the
proposed solution in accordance with and in strict adherence to the terms of this SA, the
RFP and the Proposal.
b) The IA shall ensure that the IA’s team is competent, professional and possesses the requisite
qualifications and experience appropriate to the task they are required to perform under
this Contract. The IA shall ensure that the Services are performed in accordance with the
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terms hereof and to the satisfaction of BSCDCL. Nothing in this Agreement relives the IA
from its liabilities or obligations under this Agreement to provide the Services in accordance
with BSCDCL’s direction and requirements and as stated in this Contract and the
performance, non-compliance, breach or other loss and damage resulting either directly or
indirectly by or on account of IA’s Team.
c) The IA’s Representative(s) shall have all the power requisite for execution of Scope of
Work and performance of services under this Contract. The IA’s Representative(s) shall
liaise with BSCDCL’ Representative for the proper coordination and timely completion of
the works and on any other matters pertaining to the works. He will extend full co-
operation to BSCDCL’s Representative for the proper coordination and timely completion
of the works and on any other matter pertaining to the works. He will extend full co-
operation to BSCDCL’s Representative in the manner required by them for supervision/
inspection/ observation of the equipment/ goods/ material, procedures, performance,
progress, reports ad records pertaining to the works. IA shall also have complete charge
of the IA’s personnel engaged in the performance of the works and to ensure compliance
of rules, regulations and safety practice.
d) Except as otherwise provided for herein or with the prior written approval of BSCDCL, the
IA and/or IA’s team shall not:-
i. Collect and use any BSCDCL data, deliverable, Assets or BSCDCL
contents/contents of services and information, including the use of any data
mining, or similar data gathering and extraction methods for any purpose
other than to accomplish the Scope of Work under the RFP and this
Agreement;
ii. Market, sell, or make commercial or derivative use of BSCDCL data, deliverable
or Assets, BSCDCL contents/contents of services and information;
iii. Publish, publicly perform or display, or distribute to any third party any BSCDCL
data, deliverables or BSCDCL contents/contents of Government services and
information, including reproduction on any computer network or broadcast
or publications media; or
iv. Use, frame, or utilize framing techniques to enclose any portion of BSCDCL data,
deliverables or BSCDCL contents/contents of services and information
(including images, any text or the layout/design, form or content of any page
or otherwise).
9.11 BSCDCL Obligations

a) Project Management Agency/BSCDCL, or authority shall act as the contact point for
implementation of the Project and for issuing necessary instructions, approvals,
commissioning, acceptance certificates, payments etc. to the IA.
b) BSCDCL shall provide timely approvals to the IA from time to time, which may include
approval of Project plans, implementation methodology, design documents,
specifications, or any other document necessary in fulfillment of this SA.
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c) Provide reasonable support through personnel to test the system during the Term;
d) BSCDCL shall interface with the IA, to provide the required information,
clarifications, and to resolve any issues as may arise during the execution of the SA.
e) BSCDCL shall provide requisite data related to its functioning, facilitate obtaining of
approvals from various governmental agencies, in cases, where the intervention of
BSCDCL is proper and necessary.
f) BSCDCL may provide on the IA’s request, particulars / information/ or documentation

that may be required by the IA for proper planning and execution of work and for
providing goods and Services covered under this Agreement .
g) BSCDCL will be responsible for making all payments due to the IA in respect of
deliverables, goods and Services provided through the IA and accepted by BSCDCL in
accordance with the terms of this Agreement.
9.12 IA’s Team

a) IA shall provide and deploy, on the site for carrying out the work, only those
manpower resources who are skilled and experienced in their respective trades, deemed
necessary for the prescribed Scope of Work in the RFP and who are competent to execute
or manage/ supervise the work in a proper and timely manner.
b) The IA would keep BSCDCL updated with the details of the staff members deployed on
the Project. The IA will ensure that the roster schedule of all deployed manpower for
each day at the required locations is made available to BSCDCL for view by authorized
BSCDCL Staff. No change to the deployed manpower shall be done by the IA without
written approval from BSCDCL except where such removal and/or replacement
becomes necessary due to exceptional circumstances like disability, resignation,
termination, death, etc. of the resource.
c) BSCDCL may at any time request the IA to remove from the work / site the IA’s
representative or any person(s) deployed by the IA for professional incompetence or
negligence or for being deployed for work for which he/she is not suited. The IA shall accede
to BSCDCL’s request and shall not again deploy any person so objected to on the work or
on the sort of work in question (as the case may be) without the written consent of
BSCDCL.
d) The IA shall maintain backup staff and shall promptly provide replacement of every
person removed, pursuant to this section, with a substitute who is equally competent or
higher in competence from the pool of backup personnel.
e) In case of change of any staff, the IA shall ensure a reasonable amount of time-overlap
in activities to ensure proper knowledge transfer and handover/ takeover of documents
and other relevant materials between the outgoing and the new member. The IA shall also
ensure that such a change does not adversely impact the quality and timelines of the
Project.
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9.13 Access to BSCDCL’s or its nominated Agencies’

Premises
For so long as the IA provides services from BSCDCL’s office location on a non-
permanent basis and to the extent necessary for the IA to provide the services and at no
cost to the IA, BSCDCL, shall, subject to compliance by the IA with any safety and security
guidelines which may be provided by BSCDCL and notified to the IA in writing, provide
the IA with:
a) Reasonable access, to BSCDCL locations for as much time as deemed necessary for
delivery of Services as defined in this RFP; and
b) Access to office equipment as mutually agreed and other related support services in such
location and at such other BSCDCL location, if any, as may be reasonably necessary for the
IA to perform its obligations hereunder and under the SLAs.
The IA shall,-
a) Agree that the grant of access to the IA to BSCDCL locations shall be in the nature
of a bare license and shall not in any way confer or be deemed to have conferred on
the IA any right, title or interest whatsoever (whether in the nature of an easement
or otherwise) in such locations, office equipment or support services or any part
thereof and nothing in these shall be construed as a demise in law of such locations
unto the IA so as to give the IA any legal interest therein. The IA shall only have the
right to enter upon such locations for the purpose of executing the Project in
accordance with the terms here.
b) Not part with or create any encumbrances whatsoever on the whole or any part of
such locations, office equipment or support services made available by BSCDCL
to the IA.
c) Agree that BSCDCL building locations, where available, from time to time, shall
be made available to the IA on an "as is, where is" basis by BSCDCL. The IA agrees
to ensure that IA’s team members, do not use such locations, services and items made
available by BSCDCL for
i. The transmission of any material which is defamatory, offensive or abusive or
of an obscene or menacing character; or
ii. Any act, which constitutes a violation of any law or infringement of the
rights of any
person, firm or company (including but not limited to rights of copyright or
other intellectual property right, confidentiality or privacy).
.
9.14 Project Management
1. Approvals and Required Consents
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a) The parties shall co-operate to procure, maintain and observe all relevant and customary
regulatory and governmental licenses, clearances and applicable approvals (hereinafter
the “Approval”) necessary for the IA to provide the Services. The costs of such approvals
and required consents shall be borne by the IA.
b) BSCDCL shall facilitate the IA in obtaining the required consents wherever BSCDCL
intervention is relevant and necessary. The IA shall however, not be relieved of its
obligations to provide the Services and to achieve the service levels even until the
required consents/ approvals are obtained if and to the extent that the IA's obligations
are dependent upon such required consents/ approvals.
2. Reporting Progress
a) For purpose of project development IA shall allocate a Technically Qualified School

Coordinator (from a System Integration background) and IT Support Staff for project
development phase (Phase 1 & 2) and During development, and management, operation,
maintenance & monitoring phase (Phase 2 & 3) who would be a single-point contact for
the BSCDCL for monitoring day-to-day progress on the Project. School Coordinator
supported by two IT experts (support staff) will be deployed as project management team. In
this case School Coordinator will be the Project Manager. The Project Manager would be
required to interact regularly with BSCDCL to address issues or provide updates on the
Project progress. To facilitate this interaction, BSCDCL Team would be constituted by
BSCDCL. The members of this BSCDCL team will have clearly defined roles. The IA’s
Project Manager will interact with the respective members of BSCDCL’s team for the
Project. The Project Manager shall be allocated full-time for the Project and will be
stationed at BSCDCL/City SPV(Sagar,Satna) office at least till the time of Project Go-Live
b) The IA agrees not to change its Project Manager without consent from BSCDCL. In the
notified and approved absence of IA’s Project Manager, the IA shall appoint an alternate
resource on the Project the role of the Project Manager
c) The IA will deploy a web-based Project Monitoring tool that will allow BSCDCL to view and
monitor the progress of various activities, tasks, resource deployment etc. at various
locations and at various times against planned timelines and targets. The IA will ensure
that this tool is updated daily to allow BSCDCL to view the latest developments on the
various activities. This tool and the related reporting will be in place within 2 months from
the date of signing of Contract with the IA; and will be available to BSCDCL till the end of
Contract.
c) Besides the monitoring tool, review meetings (weekly for initial one year after Letter of
Award and fortnightly after this period) will be held with BSCDCL to take stock of the
progress made in the Project over the previous week and discuss any issues / challenges
being faced by the teams.
d) All-important team members of the IA involved during that stage of the Project will be
present for these review meetings. Apart from the proposed review meetings, BSCDCL may
schedule all other meetings from time to time. The selected IA should ensure that the
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relevant team members are available for all such meetings scheduled by BSCDCL. The
BSCDCL shall draw the minutes of these meetings to record key proceedings and decisions
of these meetings.
e) Weekly status reports on the progress made during previous week, key activities planned
in next week, and progress against planned milestones, issues and escalations if any etc.
will be submitted to BSCDCL by the IA’s Project Manager during the entire duration of
Contract.
f) The IA agrees that BSCDCL may change the periodicity of such reports. Formats for such
reporting will be discussed and agreed with BSCDCL at the commencement of this SA.
g) In case the progress of Project falls behind schedule or does not meet the desired
requirements for reasons solely and entirely attributable to the IA, the IA shall deploy extra
manpower, resources, infrastructure to make up the progress or to meet the requirements at
no additional cost to BSCDCL.
Notices
a) All notices, requests, demands and other communications under this SA or in

connection herewith shall be given to or made upon the respective parties as follows:
 To CEO, Bhopal Smart City Development Corporation Limited

 To Implementation Agency
b) Or to such other person or addresses as any of the parties shall have notified to the
others.
c) All notices, requests, demands and other communications given or made in
accordance with the provisions of this SA shall be in writing in person/by
letter/fax/email.
d) On the date and time of delivery when delivered in person between the hours of
9.45 am and 5.45 pm at the address of the other Party set forth above or on the next
working day thereafter if delivered outside such hours
e) At the date and time of transmission, if sent by fax, provided the fax is accompanied by
a confirmation of transmission,
f) 3 Business Days from the date of posting if delivered by Post / Letter
g) As and when it is sent from the designated email address of the Party as
communicated in the SA if sent by email or other electronic communication
h) Either Party to this SA may change its address, telephone number, facsimile
number, email address and nominated contact for notification purposes by
giving the other reasonable prior written notice of the new information and its
effective date.
3. Commencement and Duration of Service Level Agreement
a) A separate agreement shall govern the Service levels for the entire Project.
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b) The Service Level Agreement shall be executed along/separately with the SA and
commence from the effective date of the SA and shall, unless terminated earlier in
accordance with the terms hereof or thereof or unless otherwise agreed by the parties,
expire on the date on which this SA expires.
4. Use and Upkeep of Assets
During the Term of this SA the IA shall:-

a) Take all reasonable and proper care of the of the entire hardware and software, goods or any
other information technology infrastructure components, deliverables used for the Project
and other facilities leased / owned / operated by the IA (for itself or for BSCDCL or on behalf
of BSCDCL) exclusively in terms of ensuring their usability for the delivery of the
deliverables/system as per this Agreement (hereinafter the “Assets”);
b) Keep all the tangible Assets in good and serviceable condition (reasonable wear and tear
excepted) as at the date the IA takes control of and/ or first uses the Assets and during the
entire Term of the SA.
c) Ensure that any instructions or manuals supplied by the manufacturer of the Assets for
use of the Assets and which are provided to the IA will be followed by the IA and any person
who will be responsible for the use of the Assets; and
d) Take such steps as may be recommended by the manufacturer of the Assets and notified
to the IA or as may be necessary to use the Assets in a safe manner; and
e) Provide a well-prepared documentation for users in the form of a user's manual, a clear
plan for training, educating and hand holding the users and shall form part of handholding
phase until bringing up the users to use software solution with speed and efficiency; and
f) Train the team identified by BSCDCL, which will be in place during hand-holding and will
be responsible for trouble shooting all post-implementation and maintenance activities.
g) To the extent that the Assets are under the control of the IA, keep the Assets suitably housed
and in conformity with any statutory requirements from time to time applicable to them;
and
h) Allow BSCDCL and any persons duly authorized by it/them to enter any land or
premises on which the Assets are for the time being located so as to inspect the same;
i) Not, knowingly or negligently use or permit any of the Assets to be used in contravention
of any statutory provisions or regulation or in any way contrary to law; and
j) Use the Assets exclusively for the purpose of providing the services as appropriate; and
k) Not sell, offer for sale, assign, mortgage, encumbrance, pledge, sub-let or lend out any of
the Assets; and
l) Use the Assets only in accordance with the terms hereof and those contained in the
SLAs; and
m) Maintain standard forms of comprehensive insurance including insurance for the Assets,
data, software, etc. in the joint names of BSCDCL and the IA, where BSCDCL shall be
designated as the ‘loss payee’ in such insurance policies;
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n) Transfer the ownership of the Assets (not already with BSCDCL which shall include the
solution and Software including the source code and associated documentation which is
the work product of the development efforts involved in the Project) to BSCDCL at the
appropriate time (in synchronization with the submission of deliverables thereof by the IA)
or in accordance with the terms of this SA; and
o) Ensure the integration of the software with hardware to be installed and the existing
Assets in BSCDCL, in order to ensure the smooth operations of the entire solution
architecture to provide efficient services to all the users of the proposed System in an
efficient and speedy manner; and
p) Obtain a sign off from BSCDCL or its nominated agency at each stage as is essential to
close each of the above considerations.
5. Transfer of risk and ownership of goods
a) Subject to the terms of this Agreement, the IA shall sell, assign, convey, transfer and deliver
to BSCDCL, and BSCDCL shall purchase, receive and accept from the IA, all right, title and
interest in and to the Goods required to be provided by the IA as per the RFP. The IA shall
not make any substitute for the goods of any other model, capacity, or manufacturer
without the prior written consent of BSCDCL which consent shall not be unreasonably
delayed or withheld.
b) The IA shall arrange for delivery of the goods to the delivery / installation site identified
by BSCDCL (the “Delivery Site” or “Installation Site”) as per the Timelines provided in the
RFP unless otherwise notified by BSCDCL. In addition to paying all transportation charges
for the goods, the IA shall insure, and pay all insurance charges for the goods till the time
of transfer of title and ownership of goods to BSCDCL.
c) Ownership of goods that are part of this Agreement shall not pass to BSCDCL unless and
until the goods is accepted in accordance with the conditions of the Agreement and to the
entire satisfaction of BSCDCL and an acceptance notification is provided by BSCDCL for
to the IA. The IA shall execute such documents as may be required by BSCDCL for the
transfer of title and ownership of goods. Upon transfer of ownership of the goods to
BSCDCL, the IA shall treat such goods as Assets as detailed above in this Agreement.
d) Notwithstanding the transfer of ownership of the goods to BSCDCL, the risk of loss in
goods shall remain with the IA during the Term of the Agreement or till effective date of
earlier termination of this Agreement.
6. Insurance
1. The IA should take a specific insurance policy from a Third party for the Project providing
insurance coverage against loss of or damage to
a) Equipment or Assets procured or developed or re-used in whole or in part for
fulfillment of obligations under this SA
b) The IA’s Assets and property used in the performance of the services, and
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c) Any documents prepared by the IA in the performance of the services.

d) BSCDCL's liability and workers' compensation insurance in respect of the staff of the
IA/ IA’s team, in accordance with the relevant provisions of the applicable law, as well
as, with respect to such staff, any such life, health, accident, travel or other insurance
as may be appropriate; and
2. The IA should take an insurance policy to provide coverage for all risks including the
following:
a) Fire and Theft Policy
b) Policy for loss or damage to assets due to Force Majeure events like earthquake,
rioting, etc. of value equal to the cost of replacement of assets.
c) Policy of insurance in respect of claims for personnel injury to or death of any person
employed by the selected IA and arising out of such employment.
3. The IA shall bear all the statutory levies like customs, insurance, freight, etc. applicable on
the goods during their shipment from respective manufacturing/shipment site of the
OEM to the port of landing.
4. All charges including transportation charges that may be applicable till the goods are
delivered at the respective site of installation shall also be borne by the IA
5. The IA during the Term of this Contract:
a) Shall take out and maintain, at own cost but on terms and conditions approved by
BSCDCL, insurance with financially sound and reputable insurers against the risks, and
for the coverage, as specified above where BSCDCL shall be designated as the ‘loss payee’
in such insurance policies;
b) Shall pay all premium in relation thereto and shall ensure that nothing is done to make
such insurance policies void or voidable at BSCDCL’s request, shall provide evidence to
BSCDCL showing that such insurance has been taken and maintained and that the
current premiums therefore have been paid.
c) In the event of any failure by the IA to comply with the insurance requirements set out in
this Agreement, BSCDCL may, without in any way compromising or waiving any right or
remedy, at law or in equity, upon five (5) days’ written notice to the IA, purchase such
insurance, at the IA’s expense, provided that BSCDCL shall have no obligation to do so and
if BSCDCL shall do so, the IA shall not be relieved of or excused from the obligation to
obtain and maintain such insurance amounts and coverages. All such reasonable costs
incurred by BSCDCL shall be promptly reimbursed by the IA and/or may be withheld from
any payment due to IA. None of the requirements contained herein as to types, limits or
BSCDCL’s approval of insurance coverage to be maintained by the IA are intended to and
shall not in any manner limit, qualify or quantify the liabilities and obligations assumed by
the IA under this Agreement, or otherwise provided by law.
d) The IA must, on request by BSCDCL, provide current relevant confirmation of insurance
documentation from its insurance brokers certifying that it has insurance as required by
this Clause. The IA agrees to replace any coverage prior to the date of expiry/cancellation.
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e) BSCDCL or its nominated agencies may, at its election, terminate this Agreement upon the
failure of the IA, or notification of such failure, to maintain the required insurance coverage.
Inadequate insurance coverage for any reason shall not relieve the IA of its obligations
under this Agreement.
7. Change of Quantities
BSCDCL will have the option to increase (as per solution requirement) or decrease (to any
extent) the quantities of equipment/material to be supplied by the IA on this Project. The
change in scope of work (increase / decrease) will be governed by the Change Control
Schedule mentioned in this RFP.
8. Contract Amendments
No variation in or modification of the terms of the Contract shall be made except by

written amendment signed by both the parties i.e. the IA and BSCDCL.
9. Ownership of Equipment
a) The infrastructure procured by the IA as part of the Project shall be the assets of BSCDCL
during the Term of the Agreement.
b) The system software licenses should be procured in the name of BSCDCL during the Term
of the Agreement.
9.15 Project Acceptance
1. Audit, Access and Reporting
a) The Parties shall comply with the Audit, Access and Reporting Schedule provided in
Schedule to the SA.
b) BSCDCL/ nominated agencies may carry out routine and periodic audits and
inspections, by itself or through authorized representatives of the Project / Services
related documents, data, locations, accounts, information at its own expense and cost after
giving due notice to the IA; BSCDCL/ nominated agencies, shall endeavor to minimize
inconvenience and disturbance to the IA in the process of such audits and inspections.
c) BSCDCL shall also have the right to conduct, either itself or through another agency as it
may deem fit, an audit to monitor the performance by the IA of its obligations/functions
in accordance with the standards committed to or required by BSCDCL and the IA
undertakes to cooperate with and provide to BSCDCL/ any other agency appointed by
BSCDCL, all documents and other details as may be required by them for this purpose.
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Any deviations or contravention, identified as a result of such audit/assessment, would

need to be rectified by the IA failing which BSCDCL may, without prejudice to any other
rights that it may have issue a notice of default.
d) BSCDCL/ nominated agencies may carry out non-timetabled audits necessary as a
result of an act of fraud by the IA, a security violation, or breach of confidentiality
obligations by the IA.
e) The IA shall provide to BSCDCL/ nominated agencies, or its representatives
reasonable access to the employees, suppliers, agents, third party facilities, including
leased premises used for the Project, documents, records and systems reasonably
required for audit and shall provide all such persons with routine assistance in connection
with the audits and inspections. Without prejudice to the foregoing, the IA shall allow
access to BSCDCL or its nominated agencies to all information which is in the possession
or control of the IA and which relates to the provision of the Services/deliverables and
which is reasonably required by BSCDCL to comply with the terms of this clause.
BSCDCL/ nominated agencies shall have the right to copy and retain copies of any
relevant records at its own expense and cost. The IA shall extend full support to co-
operate with them.
f) All such audits shall be conducted upon a reasonable prior notice which shall not be less
than 30 days.
2. Verification
BSCDCL/nominated agencies, shall have the right, as shall be reasonably necessary, to

verify,-
a) The security, integrity and availability of all BSCDCL data processed, held or
conveyed by the IA on behalf of BSCDCL and the users and documentation related
thereto;
b) That the actual level of performance of the Services is the same as specified in the
Service Level Agreement;
c) That the IA has complied with the relevant technical standards, and has adequate
internal controls in place; and
d) The compliance of the IA with any other obligation under the SA and/or the
Agreements.
3. Acceptance Criteria
All deliverables on this Project shall be reviewed and accepted in accordance with the
following procedure:
a) Notification of readiness of the deliverable/Solution shall be given in e-mail by the IA

b) Soft copy (by e-mail) and two (2) printed drafts of the deliverable material (Reports
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attached with all three phases of this project) shall be submitted to BSCDCL by the Project
Manager of the IA.
c) BSCDCL will review the Deliverables and either accept the deliverable or provide feedback
on changes to be done in writing within a reasonable period of time (2-3 weeks).
d) The IA shall make the appropriate revisions and shall resubmit the updated final version
to BSCDCL for their verification and feedback/acceptance.
e) The deliverables submitted to the BSCDCL shall be deemed to have been accepted within
21 days of receipt of the deliverable if the customer puts such deliverable(s) to use in its
business or does not communicate any feedback on such deliverable(s) within 15 days
from the date of receipt of such Deliverable(s)
f) The IA should strive to submit the deliverables/Progress of Project in parts for getting
continuous feedback/review on the deliverables/Progress of Project. The IA should also
engage with BSCDCL on a continuous basis through meetings (weekly till 6 months after
Go-live and fortnightly after this period) and periodic workshops to ensure that progress
may be reviewed and feedback provided from time-to-time.
g) The IA should plan to submit the POC (Proof of Concept) of deliverables before the
scheduled timelines to allow reasonable time for review and acceptance
4. Final testing and certification
The Project shall be governed by the mechanism of User Acceptance testing and
certification to be put into place by BSCDCL, guided by the following principles:
a) BSCDCL reserves the right to nominate a technically competent agency (“Project

Management Agency”) for conducting User Acceptance testing and certification;
b) Such Project Management Agency will lay down a set of guidelines following
internationally accepted norms and standards for testing and certification for all aspects of
Project development and implementation covering software, hardware and networking
including the processes relating to the design of solution architecture, design of
systems and sub- systems, coding, testing, business process description, documentation,
version control, change management, security, service oriented architecture,
performance in relation to compliance with SLA metrics, interoperability, scalability,
availability and compliance with all the technical and functional requirements of this
Agreement and the RFP
c) The testing will be done in 2 stages:
Stage 1: Assessment and Partial Acceptance

Testing
Once the Phase-1 system has been rolled out (planned timelines is T+ 60 days, where T is
the date of issue of Letter of Award), the IA will notify BSCDCL so that the Partial
Acceptance Test (PAT) may be assessed by BSCDCL’s Officers and Project Management
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Consultants. The Project Management Consultants would conduct various tests to assess
the compliance of the PAT with the requirements of this Agreement and the RFP. The
shortcomings identified by the Agency in the PAT completed by the IA will be notified by
BSCDCL to the IA at the earliest instance through an appropriate process to facilitate
corrective action. All gaps identified shall be resolved by the IA. This process shall be
iterative till the PAT is ‘Accepted’ by the Project Management Agency. The IA agrees to
take any corrective action required to remove all shortcomings. Only after the solution
deployed by the IA at the PAT Site is ‘Accepted’ by the Project Management Agency will the
system go ahead for milestone II.
Stage 2: Assessment and Acceptance of the final rollout

Once the Phase 1& 2 systems have been rolled out across all the required components
(planned timelines T+7 months), the IA will notify BSCDCL so that the city-wide complete
solution may be assessed by the authority. The procedure adopted thereafter will be similar
to the procedure adopted for Acceptance of PAT.
The IA commits to provide all the requisite support and cooperation to BSCDCL for the
completion of this assessment.
Such an involvement of and guidance by the Project Management Agency shall not,
however, absolve the IA of the fundamental responsibility of designing, developing,
installing, testing and commissioning the various components of the Project to deliver the
Services in perfect conformity with this Agreement
Irrespective of involvement of the Project Management Agency for Acceptance testing
and certification, the IA agrees that the total responsibility for defect free operations of
the System and of meeting the SLAs as laid out in this Agreement and this RFP is of the
IA.
9.16 Representation and Warranties of IA
The IA represents and warrants to BSCDCL that:
a) it is duly organized and validly existing under the laws of India, and has full power and
authority to execute and perform its obligations under this Agreement and other agreements
and to carry out the transactions contemplated hereby;
b) it is a competent provider of a variety of information technology and business process
management services;
c) it has taken all necessary corporate and other actions under laws applicable to its business
to authorize the execution and delivery of this Agreement and to validly exercise its rights
and perform its obligations under this Agreement;
d) it has the financial standing and capacity to undertake the Project and obligations in
accordance with the terms of this Agreement;
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e) in providing the Services, it shall use reasonable endeavors not to cause any unnecessary
disruption to BSCDCL's normal business operations;
f) this Agreement has been duly executed by it and constitutes a legal, valid and binding
obligation, enforceable against it in accordance with the terms hereof, audits obligations
under this Agreement shall be legally valid, binding and enforceable against it in accordance
with the terms hereof;
g) the information furnished in the Proposal is to the best of its knowledge and belief true
and accurate in all respects as at the date of this Agreement;
h) the execution, delivery and performance of this Agreement shall not conflict with, result
in the breach of, constitute a default by any of the terms of its Memorandum
and Articles of Association or any Applicable Laws or any covenant, contract, agreement,
arrangement, understanding, decree or order to which it is a party or by which it or any of
its properties or assets is bound or affected;
i) there are no material actions, suits, proceedings, or investigations pending or, to its
knowledge, threatened against it at law or in equity before any court or before any other
judicial, quasi-judicial or other authority, the outcome of which may result in the breach of
this Agreement or which individually or in the aggregate may result in any material
impairment of its ability to perform any of its material obligations under this Agreement;
j) it has no knowledge of any violation or default with respect to any order, writ, injunction
or decree of any court or any legally binding order of any Government Instrumentality which
may result in any Adverse Effect on its ability to perform its obligations under this
Agreement and no fact or circumstance exists which may give rise to such proceedings that
would adversely affect the performance of its obligations under this Agreement;
k) it has complied with Applicable Laws in all material respects and has not been subject to
any fines, penalties, injunctive relief or any other civil or criminal liabilities which in the
aggregate have or may have an Adverse Effect on its ability to perform its obligations under
this Agreement;
l) no representation or warranty by it contained herein or in any other document furnished
by it to BSCDCL or its nominated agencies in relation to the Required Consents contains or
shall contain any untrue or misleading statement of material fact or omits or shall omit to
state a material fact necessary to make such representation or warranty not misleading; and
m) no sums, in cash or kind, have been paid or shall be paid, by it or on its behalf, to any
person by way of fees, commission or otherwise for entering into this Agreement or for
influencing or attempting to influence any officer or employee of BSCDCL or its nominated
agencies in connection therewith.
9.17 Project Finances
1. Terms of Payment
a) Will be governed as mentioned in clause Error! Reference source not found. of RFP
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In consideration of the Services and subject to the provisions of the SA and SLA, the IA
shall be eligible to receive payments from BSCDCL in accordance with the Terms of
Payment Schedule of the SA subject always to the fulfillment by the IA of its obligations
herein
b) It is clarified here that BSCDCL will pay for the Services as cited in accordance with the
Terms of Payment Schedule and BSCDCL would also calculate a financial sum and debit the
same against the Terms of Payment as defined in the Payment Schedule as a result of the
failure solely attributable to the IA to meet the service level defined in the Service Level
Agreement, such sum being determined in accordance with the terms of the Service Level
Agreement and subject to liquidated damages.
c) Except as otherwise provided for herein or as agreed between the parties in writing,
BSCDCL shall not be required to make any payments in respect of the Services other than
those covered by the Terms of Payment Schedule.
d) No invoice for extra work/charge order on account of change order will be submitted by
the IA unless the said extra work /change order has been authorized/approved by BSCDCL
in writing in accordance with the clause on Change Order.
e) Save and except as otherwise provided for herein or as agreed between the Parties in
writing, BSCDCL shall not be required to make any payments in respect of the goods,
Services, the deliverables, obligations and Scope of Work mentioned in the RFP and this
Agreement. For the avoidance of doubt, it is expressly clarified that the payments shall be
deemed to include all ancillary and incidental costs and charges arising in the course of
performance of obligations under the RFP and Agreement including costs of infrastructure
which is to be borne by the IA as per RFP, project costs, implementation and management
charges and all other related costs including taxes.
2. Invoicing and Settlement

1. The IA will submit its invoices in accordance with the following principle:
a) Generally and unless otherwise agreed in writing between the parties or expressly
set out in this SA or the Service Level Agreement, the IA shall raise an invoice
for successful delivery of Services on a milestone basis till Go-live and on a
quarterly basis after Go-live as per the Payment Schedule defined in section Error!
Reference source not found. of this RFP
b) The invoice shall be submitted along with the necessary
approval/signoff/acceptance/ certification provided by the BSCDCL or any of the
nominated agency for the respective deliverables linked with the payment
milestone, failing which BSCDCL reserves the right to reject the invoices.
c) Along with the invoice, the IA is required to submit the deliverables linked with the
payment milestone in softcopy and hardcopy formats, as applicable failing which
BSCDCL reserves the right to reject the invoices.
d) Any invoice presented in accordance with this Schedule shall be in a form agreed with
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BSCDCL.
e) Invoices shall be accurate and all adjustments (if any) to payments to be made to
the IA shall be applied to the next payment invoice of the IA.
2. The IA shall waive any charge for a service that is not invoiced within six months after the
end of the month in which the Terms of Payment as cited in the Terms of Payment Schedule
relating to such service are authorized or incurred, whichever is later.
3. Subject to accomplishment of obligations of the IA and delivery of the goods, the solutions
the deliverables and the services to the satisfaction of BSCDCL, payment shall be made by
BSCDCL within reasonable time of the receipt of invoice along with supporting
documents. Payments will be subject to deduction as agreed herein.
4. Notwithstanding anything contained in the forgoing clause, BSCDCL shall be entitled to

delay or withhold payment of any invoice or part of it delivered by the IA where BSCDCL
disputes such invoice or part of it provided that such dispute is bona fide. The withheld
amount shall be limited to that which is in dispute. A notice of such withholding shall be
provided within reasonable time of receipt of the applicable invoice. Any exercise by
BSCDCL under this clause shall not entitle the IA to delay or withhold performance of its
obligations or delivery of goods/deliverables/services under this Agreement
3. Prices and Tax
The prices should be mentioned without any qualifications whatsoever and should
include all taxes, duties, fees, levies and other charges as may be applicable in relation to
the activities proposed to be carried out. It is mandatory that such charges wherever
applicable/ payable should be indicated separately.
4. Currency of Payment
Payment shall be made in Indian Rupees only.
5. Tax
a) BSCDCL or its nominated agencies shall be responsible for withholding taxes from the
amounts due and payable to the IA wherever applicable. The IA shall pay for all other taxes,
duties or levies in connection with this SA, SLAs, and any other Project Engagement including,
but not limited to, property, sales, use, excise duty, value-added, goods and services,
consumption and other applicable taxes, duties or levies.
BSCDCL or its nominated agencies shall provide the IA with the original tax certificate of
any withholding taxes paid by BSCDCL or its nominated agencies on payments under this
SA within reasonable time after payment. The IA agrees to reimburse and hold BSCDCL
or any of its nominated agencies harmless from and against any claims, losses, expenses
(including attorney fees, court fees) arising out of deficiency (including penalties and
interest) in payment of taxes at the IA’s responsibilities. For purposes of this SA, taxes,
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duties or levies shall include taxes, duties, levies or GST incurred on transactions between
and among BSCDCL and the IA. In the event of any increase or decrease of the rate of taxes
and duties due to any statutory notification(s) during the Term of the SA, the consequential
effect shall be to the account of BSCDCL. Service Tax can be included in the total bid price
for purpose of evaluation. However the payment of service tax should be done on actuals
in the event of any increase or decrease of any other levies, currency exchange rates etc.
due to any statutory notification(s) during the term of the SA, the consequential effect
shall be to the account of the IA. In case of change in service tax, the IA shall submit a
formal request with necessary supporting documents to BSCDCL. BSCDCL shall verify
these documents and if applicable and approved in writing by BSCDCL, the IA shall
incorporate such changes into subsequent regular invoice for payment.
b) The IA shall bear all personnel taxes levied or imposed on its personnel, sub-contractor’s
personnel, IA’s consultants etc. on account of payment received under this Agreement. The
IA shall bear all corporate taxes, levied or imposed on the IA on account of payments
received by it from BSCDCL for the work done under this Agreement. The IA shall bear all
taxes and duties etc. levied or imposed on the IA under the Agreement including but not
limited to Customs duty, Excise duty and all Income Tax levied under Indian Income Tax
Act – 1961 or any amendment thereof up to the date for submission of final price bid, i.e.,
on account of payments received by him from BSCDCL for work done under the Agreement.
The IA shall also be responsible for having his sub-contractors under its sub-contract(s) to
pay all applicable taxes on account of payment received by the sub-contractors from the IA
for works done under the sub-contracts in relation to this Agreement and BSCDCL will in
no case bear any responsibility for such payment of taxes. It shall be the responsibility of the
IA to submit to the concerned Indian authorities the returns and all other connected
documents required for this purpose. The IA shall also provide BSCDCL such information,
as it may be required in regard to the IA’s details of payment made by the BSCDCL under
the Agreement for proper assessment of taxes and duties. The IA and his sub-subcontractors
or their personnel shall bear all the taxes if any, levied on the IA’s, sub-contractors’ and the
IA’s personnel. The amount of tax withheld by the BSCDCL shall at all times be in
accordance with Indian Tax Law and BSCDCL shall promptly furnish to the IA original
certificates (Challans) for tax deduction at source and paid to the Tax Authorities. The IA
agrees that it and its sub-contractors shall comply with the Indian Income Tax Act in force
from time to time and pay Indian Income Tax, as may be imposed/ levied on them by the
Indian Income Tax Authorities, for the payments received by them for the works under the
Agreement.
c) The parties shall cooperate to enable each party to accurately determine its own tax
liability and to minimize such liability to the extent legally permissible. In connection
therewith, the parties shall provide each other with (i) any resale certificates, (ii) any
relevant information regarding use of out-of-city materials, equipment or services and
(iii) any exemption certificates or information reasonably requested by the other party.
6. Liquidated Damages
The IA shall accomplish the Scope of Work under this Agreement as per the Timelines and
as per the Service Levels as detailed in the RFP and in this Agreement. If the IA fails to
achieve the Timelines or the Service Levels due to reasons attributable to the IA, the IA
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shall be liable to pay liquidated damages as listed in this Agreement. In case the IA is not
solely liable for the breach of the Timelines or the Service Levels, amount of liquidated
damages shall be deducted on proportionate / pro rata basis depending upon the IA’s
extent of fault in such breach of the Timelines or the Service Levels. BSCDCL shall have the
right to determine such extent of fault and liquidated damages in consultation with the IA
and any other party it deems appropriate. Payment of liquidated damages shall not be the
sole and exclusive remedies available to BSCDCL and the IA shall not be relieved from any
obligations by virtue of payment of such liquidated damages. Liquidated damages will be
capped to 5% of the Contract Price. If the liquidated damages cross the cap on liquidated
damages as mentioned herein, BSCDCL shall have the right to terminate the Agreement
for default and consequences for such termination as provided in this Agreement shall be
applicable. Each of the Parties shall ensure that the range of the Services/deliverables
under the SLA shall not be varied, reduced or increased except with the prior written
agreement between BSCDCL and the IA in accordance with the provisions of Change
Control set out in this Agreement.
9.18 Breach and Rectification

1. Events of Default by the IA and Breach of Contract
i. The failure on the part of the IA to perform any of its obligations or comply with any of the
terms of this SA shall constitute an event of default on the part of the IA. The events of
default as mentioned above may include inter - alias the following
a) The IA has failed to adhere to any of the requirements of the SA and the RFP, or if the IA
has fallen short of matching such standards/ targets as BSCDCL may have designated with
respect to any task necessary for the execution of the scope of work under this SA and the
RFP. The above mentioned failure on the part of the IA may be in terms of failure to adhere
to timelines, standards, specifications, requirements or any other criteria as defined by
BSCDCL in the SA and the RFP.
b) The IA has failed to remedy a failure to perform its obligations in accordance with the
specifications issued by BSCDCL despite being served with a default notice which laid
down the specific deviance on the part of the IA to comply with any stipulations or
standards as laid down by BSCDCL
c) the IA or IA’s Team has failed to conform with any of the service specifications as set out
in the RFP or this Agreement or has failed to adhere to any amended direction,
modification or clarification as issued by BSCDCL during the Term of this Agreement and
which BSCDCL deems proper and necessary for the execution of the scope of work under
this Agreement;
d) the IA has failed to demonstrate or sustain any representation or warranty made by it in
this Agreement, with respect to any of the terms of its Proposal, the RFP and this
Agreement;
e) There is a proceeding for bankruptcy, insolvency, winding up or there is an appointment
of receiver, liquidator, assignee, or similar official against or in relation to the IA;
f) Undue delay in achieving the agreed timelines for delivering the services under this
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Agreement;
g) The IA/ IA’s Team has failed to comply with or is in breach or contravention of any
applicable laws.
h) If the IA fails to comply with any final decision reached as a result of arbitration
proceedings on issuance of a notice of not less than thirty (30) days.
i) Quality of deliverables and services consistently not being to the satisfaction of BSCDCL.
j) Where it comes to the IA’s attention that the IA (or the IA’s Team) is in a position of actual
conflict of interest with the interests of BSCDCL, in relation to any of terms of the IA’s
Proposal, the RFP or this Agreement
k) If the IA in the judgment of BSCDCL or any of its nominated agencies has engaged in
corrupt or fraudulent practices in competing for or in executing this SA
I. Where there has been an occurrence of such events of defaults inter alia as
cited above, BSCDCL shall issue a notice of default to the IA, setting out
specific defaults/ deviances/ omissions and providing a notice of thirty (30)
days to enable such defaulting party to remedy the default committed
II. Where despite the issuance of a default notice to the IA by BSCDCL, the IA
fails to remedy the default to the satisfaction of BSCDCL, the same shall be
considered breach of Contract. BSCDCL reserves the right to terminate the
Contract or where it deems fit, issue to the defaulting party another notice to
take corrective action or proceed to adopt such remedies as may be available
to BSCDCL.
2. Consequences for Events of Default
Where an event of Default subsist or remains uncured, BSCDCL shall be entitled to:
i. Impose any such obligations and conditions and issue any clarifications as may be
necessary to, inter alia, ensure smooth continuation of the Services and the project which
the IA shall be obliged to comply with, which may include unilateral re-determination of
the consideration payable to the IA under this Agreement. The IA shall in addition take all
available steps to minimize loss resulting from such event of default.
ii. Suspend all payments to the IA under the Agreement by written notice of suspension to the
IA provided that such notice of suspension shall (a) specify the nature of failure; and (b)
request the IA to remedy such failure within a specified period from the date of receipt of
such notice of suspension by the IA
iii. Where BSCDCL deems it necessary, it shall have the right to require replacement of any of
the sub-contractors with another suitable sub-contractor. The sub-contractor/ IA shall in
such case terminate forthwith all their agreements/contracts, other arrangements with
such sub-contractor and find out the suitable replacement for such outgoing subcontractor
with another sub-contractor to the satisfaction of BSCDCL, who shall execute such
contracts with BSCDCL as BSCDCL may require. Failure on the part of the IA to find a
suitable replacement and/or terminate all agreements/contracts with such member, shall
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amount to a breach of the terms hereof and BSCDCL in addition to all other rights, have
the right to claim damages and recover from the IA all losses/ or other damages that may
have resulted from such failure.
iv. Terminate the Agreement in full or in part.
v. Retain such amounts from the payment due and payable by BSCDCL to IA as may be
required to offset any losses caused to BSCDCL as a result of such event of default and the
IA shall compensate BSCDCL for any such loss, damages or other costs, incurred by
BSCDCL in this regard. Nothing herein shall effect the continued obligation of the
subcontractor / other members of its Team to perform all their obligations and
responsibilities under this Agreement in an identical manner as were being performed
before the occurrence of the default.
vi. Invoke the Performance Bank Guarantee and other Guarantees furnished hereunder,
enforce indemnity provisions, recover such other costs/losses and other amounts from the
IA which may have resulted from such default and pursue such other rights and/or
remedies that may be available to BSCDCL under law.
a) Termination for convenience: BSCDCL may by giving the IA not less than 30 (thirty) days
written notice of termination, terminate the agreement, in whole or in part. The notice of
termination shall specify that termination is for BSCDCL’s convenience, the extent to which
performance of work under the Agreement is terminated, and the date upon which such
termination becomes effective.;
3. Effects of Termination
a) The termination provisions set out in this SA shall apply mutatis mutandis to the Service
Level SA.
b) Upon termination of this SA, the parties will comply with the Exit management Schedule,
as outlined in this SA.
c) Upon the expiration or termination of this SA, IA shall undertake the actions set forth in
this SA to assist BSCDCL to procure replacement services as provided hereunder:-
(i) In respect of IA third party Intellectual Property Rights, the IA undertakes to secure such
consents or licenses for BSCDCL from such third parties as are necessary to enable
BSCDCL or its replacement IA (any other agency that is selected for maintaining the
system in place of the IA, if applicable) to receive services substantially equivalent to the
Services hereunder.
(ii) The IA shall transfer to BSCDCL or its nominated agencies, in accordance with the terms
of this SA, Assets or deliverables including the software, if any, (and including any data,
ownership, source code and associated documentation which is the work product of the
development efforts involved in the Implementation of Project) in which BSCDCL has
the right, title and interest and that is in the possession or control of the IA as per
provisions under Section 3.20.1 of this SA.
(iii)In the event of this SA being terminated earlier than the planned Term of the Agreement,
the IA shall be eligible to receive payments as described in the Exit Management
Schedule.
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(iv) The IA’s team and/or all third parties appointed by the IA shall continue to perform all their
obligations and responsibilities as stipulated under this SA, and as may be proper and
necessary to execute the scope of work under the SA in order to execute an effective
transition and to maintain business continuity.
(v) In the event that BSCDCL terminates this SA due to default or material breach of this
SA on the part of the IA, then BSCDCL shall be entitled to invoke the Performance Bank
Guarantee submitted for this Project and pursue such other rights and/or remedies that
may be available to BSCDCL under law.
(vi) The termination hereof shall not affect any accrued right or liability of either party nor
affect the operation of the provisions of this SA that are expressly or by implication intended
to come into or continue in force on or after such termination
4. Payments upon Termination

In the event of any termination of this SA in part or full, BSCDCL shall pay for the Services
successfully rendered by IA prior to effective date of termination as per payment terms.
Any and all payments under this clause shall be payable only after the IA has complied with
and completed the transition and exit management as per the Exit Management Plan to
the satisfaction of BSCDCL. In case of expiry of the Agreement, the last due payment shall
be payable to the IA after the IA has complied with and completed the transition and exit
management as per the Exit Management Plan to the satisfaction of BSCDCL.
9.19 Protection and Limitations

1. Warranties
The warranties and remedies provided in this Clause are in addition to, and not in
derogation of, the warranties provided in the RFP and the two are to be read harmoniously.
a. Warranty for infrastructure/goods:
The IA warrants, covenants and represents to BSCDCL that,-

a) For the Term of the Agreement on all the items supplied by IA as per
requirements of the SA and the RFP, the IA would give comprehensive onsite
warranty and support for all goods supplied for three years after the Go-Live as
per the RFP extendable to another two years. The warranty would ensure that
the goods/ articles would continue to conform to the standards and
specifications as prescribed in the RFP for the entire duration of the Contract.
b) That BSCDCL shall acquire good and clear title on the goods procured by IA
pursuant to the RFP and the Agreement, free and clear of any and all charges and
encumbrances and shall have right to uninterrupted use of such goods;
c) All infrastructure procured by the IA for this Project adheres to the service
level requirements as specified in the Agreement, SLA and the RFP. IT
Infrastructure proposed by the IA which will not meet the minimum service level
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requirements will be upgraded without any additional fee to BSCDCL.

d) Ensure adequate regular supply of spare parts needed for a specific type of
equipment.
e) None of the components and sub-components proposed for this Project are
second-hand or used items.
f) None of the components and sub-components are declared "End-of-sale‟ by the

respective OEM in next three years as on date of submission of Bid.
g) The IA should ensure that the proposed components and sub-components of the
goods procured are supported by the respective OEM till 1 year after the End of
Contract (Warranty Period). If the product/goods is not-supported by the OEM
during the period mentioned for any reason, the IA will be required to replace
the product with a suitable higher alternate for which support is provided by
the OEM at no additional cost to BSCDCL and without impacting the
performance or timelines of the Project.
h) All infrastructure procured by the IA for this Project is purchased within last
two months from the date of deployment and documentary proof for warranty
and proof of purchase (unless existing infrastructure is being reused) should be
produced at the time of deployment of infrastructure
i) All infrastructure/goods procured by the IA for this Project is ready and
functional before commencing any kind of services
j) All infrastructure/goods procured by the IA for this Project is compatible with
infrastructure at cloud & mobile enablement.
k) None of the infrastructure/goods for this Project would be
pledged/mortgaged/licensed by the IA.
l) That the infrastructure/ goods are free from defects in material and
workmanship under normal use and that the infrastructure/ goods shall
remain in good working order during the Warranty Period.
m) That the infrastructure/ goods are and shall remain throughout the Warranty
Period eligible for maintenance under the OEM’s standard maintenance
agreement.
n) That the infrastructure/goods are fit for successfully implementing the Project.
o) IA warrants that the infrastructure/ goods supplied under this Agreement shall
be of the highest grade and quality and consistent with the established and
generally accepted standards of materials of this type. The infrastructure
/goods shall be in full conformity with the specifications and shall operate
properly and safely. All recent design improvements in goods, unless provided
otherwise in the Agreement, shall also be made available.
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p) With respect to all third-party products and services purchased by IA for

BSCDCL in connection with the provision of the Services, IA will pass through or
assign to BSCDCL the available rights which IA obtains from the manufacturers
and/or vendors of such products and services (including warranty and
indemnification rights), all to the extent that such rights are assignable, but
provided always that IA shall on a best efforts basis endeavor to obtain the
assignment of such rights for the benefit of BSCDCL.
2. Warranty for Software:
The IA represents, warrants and covenants that on the Acceptance Date and for the Warranty
Period, the Software will be free of material programming errors and will operate and
conform to the specifications laid down by BSCDCL. The IA also represents, warrants and
covenants that the medium on which the Software is contained when delivered to BSCDCL
will be free from defects in material or workmanship and shall be free from any viruses, bugs
etc.
3. Warranty for Services:

The IA warrants that all services under this Agreement will be performed with promptness
and diligence and will be executed in a workmanlike and professional manner, in accordance
with the practices and high professional standards used in well-managed operations
performing services similar to the services under this Agreement. The IA represents that it
shall use adequate numbers of qualified individuals with suitable training, education,
experience and skill to perform the services hereunder.
4. BSCDCL shall promptly notify the IA in writing of any claims arising under this
warranty clause.
5. Upon receipt of such notice, the IA shall, as soon as possible, repair or rectify defective goods
or replace such goods with similar goods free from defect at IA’s own cost and risk. Any
goods/ infrastructure repaired or replaced by the IA shall be delivered at BSCDCL’s premises
without costs to BSCDCL. Notwithstanding the foregoing, these are not the sole and exclusive
remedies available to BSCDCL in case of breach of any warranty and are also not the sole and
exclusive obligations on the IA in case of breach of any warranty.
6. The IA, having been notified, fails to remedy the defect(s) within a reasonable period,
BSCDCL may proceed to take such remedial action as may be necessary, at the IA’s risk and
expense and without prejudice to any other rights which BSCDCL may have against the IA
under the Agreement.
7. Notwithstanding anything contained in this Agreement, unless BSCDCL has otherwise
agreed in writing, BSCDCL reserves the right to reject goods/infrastructure which do not
conform to the specifications provided in the RFP.
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8. Third Party Claims/ Indemnification

a) The IA (the "Indemnifying Party") undertakes to indemnify BSCDCL and/or their
nominated agencies, as the case may be, (the "Indemnified Party") from and against all
claim from a third party due to losses, claims or damages on account of bodily injury,
death or damage to tangible personal property arising in favor of any person, corporation
or other entity (including the Indemnified Party) attributable to the Indemnifying
Party's negligence or willful misconduct or lack of duty of care r breach of terms of this
SA.
b) the Indemnified Party promptly notifies the Indemnifying Party in writing of a third party
claim against the Indemnified Party that any goods / deliverables/ services provided by
the Indemnifying Party infringes a copyright, trade secret, patent or other intellectual
property rights of any third party, the Indemnifying Party will defend such claim at its
expense and will pay any costs or damages that may be finally awarded against the
Indemnified Party. The Indemnifying Party will not indemnify the Indemnified Party,
however, if the claim of infringement is caused by (a) The Indemnified Party’s misuse or
modification of the deliverables; (b) The Indemnified Party’s failure to use corrections or
enhancements made available by the Indemnifying Party; (c) The Indemnified Party’s use
of the deliverables in combination with any product or information not owned or
developed or supplied by the Indemnifying Party. If any of the deliverables is or likely to
be held as infringing, the Indemnifying Party shall at its expense and option either (i)
procure the right for the Indemnified Party to continue using it, (ii) replace it with a non-
infringing equivalent, (iii) modify it to make it non-infringing.
c) The indemnities shall be subject to the following conditions, namely:-
i. The Indemnified Party, as promptly as possible, shall inform the Indemnifying Party in
writing of the claim or proceedings and provides all relevant evidence, documentary
or otherwise;
The Indemnified Party shall, at the cost of the Indemnifying party, give the
Indemnifying Party all reasonable assistance in the defense of such claim including
reasonable access to all relevant information, documentation and staff provided that the
Indemnified Party may, at its sole cost and expense, reasonably participate, through its
City Government Pleader or otherwise, in such defense;
ii. If the Indemnifying Party does not assume full control over the defense of a claim as
provided in this clause, the Indemnifying Party may participate in such defense at its sole
cost and expense, and the Indemnified Party will have the right to defend the claim in
such manner as it may deem appropriate, and the cost and expense of the indemnified
party will be included in losses.
iii. in the event that the Indemnifying Party is obligated to indemnify the Indemnified Party
pursuant to this Clause, the Indemnifying Party will, upon payment of such indemnity in
full, be subrogated to all rights and defenses of the Indemnified Party with respect to the
claims to which such indemnification relates.
9. Risk Purchase
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If the IA fails to perform its obligations (or any part thereof) under this Agreement or if
the Agreement is terminated by BSCDCL due to breach of any obligations of the IA under
this Agreement, BSCDCL reserves the right to procure the same or equivalent goods /
services / deliverables from alternative sources at the IA’s risk and responsibility. Any
incremental cost borne by BSCDCL in procuring such goods /services/ deliverables shall
be borne by the IA. Any such incremental cost incurred in the procurement of the such
goods /services/ deliverables from alternative source will be recovered from the
undisputed pending due and payable Payments / Bank Guarantee provided by the IA
under this Agreement and if the value of the goods /services/deliverables under risk
purchase exceeds the amount of Bank Guarantee, the same may be recovered, if
necessary, by due legal process.
10. Limitation of Liability

a) IA shall be liable to BSCDCL for loss or damage occurred or caused or likely to occur on
account of any act of omission by IA or its employees, including loss caused to BSCDCL on
account of defect in goods or deficiency in services or any other deliverables on the part
of IA or its agents or any person / persons claiming through or under said IA. However, such
liability of IA under this Agreement shall not exceed 100% of the Contract Price.
b) Except as otherwise provided herein, in no event shall either Party be liable for any
consequential, incidental, indirect, special or punitive damage, loss or expenses
(including but not limited to business interruption, lost business, lost profits, or lost
savings) nor for any third party claims, even if it has been advised of their possible
existence.
c) This limitation of liability provided in Clause (a) and (b) of 3.21.4 hall not limit the IA’
liability for the indemnity obligations, confidentiality obligations and safety and
security provisions as laid down in this Agreement as agreed in this Agreement.
11. Force Majeure
A. Definition of Force Majeure

The IA or BSCDCL, as the case may be, shall be entitled to suspend or excuse
performance of its respective obligations under this Agreement to the extent that such
performance is impeded by an event of force majeure (‘Force Majeure’).
B. Force Majeure Events
A Force Majeure event means any event or circumstance or a combination of events and
circumstances referred to in this Clause, which:
Is beyond the reasonable control of the affected Party;

ii. such Party could not have prevented or reasonably overcome with the exercise of
reasonable skill and care;
iii. does not result from the negligence of such Party or the failure of such Party to
perform its obligations under this Agreement;
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iv. is of an incapacitating nature and prevents or causes a delay or impediment in

performance; and
v. may be classified as all or any of the following events:
a) act of God like earthquake, flood, inundation, landslide, storm, tempest, hurricane,
cyclone, lightning, thunder or volcanic eruption that directly and adversely affect the
performance of services by the IA under this Agreement;
b) radioactive contamination or ionizing radiation or biological contamination (except

as may be attributable to the IA’s use of radiation or radioactivity or biologically
contaminating material) that directly and adversely affect the performance of services by
the IA under this Agreement;
c) industry wide strikes, lockouts, boycotts, labour disruptions or any other industrial
disturbances, as the case may be, not arising on account of the acts or omissions of the
IA and which directly and adversely affect the timely implementation and continued
operation of the Project; or
d) an act of war (whether declared or undeclared), hostilities, invasion, armed conflict or

act of foreign enemy, blockade, embargo, prolonged riot, insurrection, terrorist or
military action, civil commotion or politically motivated sabotage, for a continuous
period exceeding seven (7) days that directly and adversely affect the performance of
services by the IA under this Agreement.
For the avoidance of doubt, it is expressly clarified that the failure on the part of the IA
under this Agreement or the SLA to implement any disaster contingency planning and
back-up and other data safeguards in accordance with the terms of this Agreement or
the SLA against natural disaster, fire, sabotage or other similar occurrence shall not be
deemed to be a Force Majeure event. For the avoidance of doubt, it is further clarified
that any negligence in performance of Services which directly causes any breach of
security like hacking shall not be considered as arising due to forces of nature and shall
not qualify under the definition of “Force Majeure”. The IA will be solely responsible to
complete the risk assessment and ensure implementation of adequate security hygiene,
best practices, processes and technology to prevent any breach of security and any
resulting liability therefrom (wherever applicable).
C. Notification procedure for Force Majeure

i. The affected Party shall notify the other Party of a Force Majeure event within seven
(7) days of occurrence of such event. If the other Party disputes the claim for relief under
Force Majeure it shall give the claiming Party written notice of such dispute within thirty
(30) days of such notice. Such dispute shall be dealt with in accordance with the dispute
resolution mechanism in the Agreement.
ii. Upon cessation of the situation which led the Party claiming Force Majeure, the
claiming Party shall within seven (7) days thereof notify the other Party in writing of the
cessation and the Parties shall as soon as practicable thereafter continue performance of
all obligations under this Agreement.
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D. Allocation of costs arising out of Force Majeure

i. Upon the occurrence of any Force Majeure event prior to the Effective Date, the Parties
shall bear their respective costs and no Party shall be required to pay to the other Party
any costs thereof.
ii. Upon occurrence of a Force Majeure event after the Effective Date, the costs incurred
and attributable to such event and directly relating to the Project (‘Force Majeure Costs’)
shall be allocated and paid as follows:
a) Upon occurrence of an event mentioned in clause B (i), (ii), (iii) and (iv), the Parties
shall bear their respective Force Majeure Costs and neither Party shall be required to pay
to the other Party any costs thereof.
b) Save and except as expressly provided in this Clause, neither Party shall be liable in
any manner whatsoever to the other Party in respect of any loss, damage, costs, expense,
claims, demands and proceedings relating to or arising out of occurrence or existence of
any Force Majeure event or exercise of any right pursuant hereof.
E. Consultation and duty to mitigate

Except as otherwise provided in this Clause, the affected Party shall, at its own cost, take
all steps reasonably required to remedy and mitigate the effects of the Force Majeure
event and restore its ability to perform its obligations under this Agreement as soon as
reasonably practicable. The Parties shall consult with each other to determine the
reasonable measures to be implemented to minimize the losses of each Party resulting
from the Force Majeure event. The affected Party shall keep the other Party informed of
its efforts to remedy the effect of the Force Majeure event and shall make reasonable
efforts to mitigate such event on a continuous basis and shall provide written notice of
the resumption of performance hereunder.
12.Confidentiality
a) BSCDCL may permit the IA to come into possession of Confidential Information as per
the needs of the Project and the IA (including its employees, contractors, agencies and
representatives) shall maintain the highest level of secrecy, confidentiality and privacy
with regard thereto. The IA shall use its best efforts to protect the confidentiality, integrity
and proprietary of the Confidential Information. No member of IA’s Team shall, without
prior written consent from BSCDCL, make any use of any Confidential Information given by
BSCDCL, except for purposes of performing this Agreement. Each member of IA’s Team
shall keep all the Confidential Information, provided by BSCDCL to them or their respective
employees as confidential.
b) Additionally, the IA shall keep confidential all the details and information with regard to the
Project, including systems, facilities, operations, management and maintenance of the
systems/ facilities. The IA shall use Confidential Information only for executing Scope of
Work under the Project.
c) BSCDCL shall retain all rights to prevent, stop and if required take the necessary punitive
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action against the IA regarding any forbidden disclosure. BSCDCL reserves the right to
adopt legal proceedings, civil or criminal, against the IA in relation to a dispute arising out
of breach of obligation by the IA under this clause.
d) The IA shall ensure that all its employees and agents execute individual non-disclosure
Agreements, which have been duly approved by BSCDCL, with respect to this scheme.
e) The aforesaid provisions shall not apply to the information which is:-
i. Already in the public domain;

ii. Which has been received from a third party who had the right to disclose the aforesaid
information; and
iii. Is required to be disclosed by the receiving party under the compulsion of law, or by order
of any court or government or regulatory body to whose supervisory authority the
receiving party is subject;
iv. Independently developed by receiving party without the use of Confidential
Information and without the participation of individuals who have had access to
Confidential Information;
f) When the IA is aware of any steps being taken or considered to compel legally the IA
or an authorised person to disclose the Confidential Information, it shall:
i. to the extent legally permitted, defer and limit the disclosure with a view to preserving
the confidentiality of the Confidential Information as much as possible;
ii. promptly notify BSCDCL; and do anything reasonably required by BSCDCL to oppose
or restrict that disclosure.
g) The IA shall notify BSCDCL promptly if it is aware of any disclosure of the Confidential
Information otherwise than as permitted by this Agreement or with the authority of
BSCDCL.
h) The obligations of confidentiality under this Agreement shall remain in force for the
Term of the Agreement and shall survive for a period of five (5) years after expiry of
the Term or earlier termination.
i) Any Confidential Information disclosed by IA shall be treated as Confidential Information
by BSCDCL on the same terms and conditions above as applicable to the Confidential
Information of BSCDCL
13. Security and Safety
a. The IA shall comply with the technical requirements of the relevant security, safety and
other requirements specified in the Information Technology Actor any other Applicable
Law, from time to time and follow the industry standards related to safety and security
(including those as specified by BSCDCL from time to time), insofar as it applies to the
provision of the services / deliverables under this Agreement.
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b. The IA will comply with the directions issued from time to time by BSCDCL and the
standards related to the security and safety, insofar as it applies to the provision of the
services and deliverables.
c. The IA shall also comply with IT security and standards and policies of BSCDCL and
Government of India which is in force from time to time at each location of which BSCDCL
makes the IA aware in writing in so far as the same applies to the provision of deliverables
and services provided under the the SA and the RFP.
d. The IA shall endeavor to report forthwith in writing to BSCDCL all identified attempts
(whether successful or not) by unauthorized persons either to gain access to or interfere
with BSCDCL data, facilities or Confidential Information.
e. The IA shall report in writing to BSCDCL any act or omission which it is aware that could
have an adverse effect on the safety and information technology security of the Project’s
facilities.
f. The IA shall upon reasonable request by BSCDCL as the case may be or their nominee(s)
participate in regular meetings when safety and Information Technology security matters
are reviewed.
9.20 Intellectual Property Rights

a) Products and fixes: All COTS products and related solutions and fixes provided
pursuant to this Agreement shall be licensed according to the terms of the license
agreement packaged with or otherwise applicable to such product. Such licenses shall be
brought on behalf of and in the name of BSCDCL or mentioning BSCDCL as the end user
of such licenses. The IA would be responsible for arranging any licenses associated with
products. “Product” means any computer code, web-based services, or materials
comprising commercially released, pre-release or beta products (whether licensed for a fee
or no charge) and any derivatives of the foregoing which are made available to BSCDCL
for license which is published by product owner or its affiliates, or a third party. “Fixes”
means product fixes that are either released generally (such as commercial product service
packs) or that are provided to you when performing services (such as workarounds,
patches, bug fixes, beta fixes and beta builds) and any derivatives of the foregoing. All
intellectual property rights in any development/enhancement/customization etc. done on
the COTS products pursuant to this Agreement shall be owned by BSCDCL. Bespoke
development: Upon acceptance of any bespoke development as per this Agreement or
RFP, the ownership of all IPR rights in any and all bespoke development done during the
Term for implementation of the Project under this Agreement will lie with BSCDCL. The
IA shall provide source code, object code and all other relevant materials, artefacts etc. of
all bespoke development to BSCDCL and BSCDCL shall own all IPRs in them. All material
related to such bespoke development shall be treated as confidential information by the IA.
This will also include any developments on COTS.
b) Training and other materials: The ownership of all IPR rights in any and all documents,
artefacts, etc. (including all training material) made during the Term for implementation
of the Project under this Agreement will lie with BSCDCL.
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c) Pre-existing Rights: All intellectual property rights existing prior to the Effective Date of
this Agreement shall belong to the Party that owned such rights immediately prior to the
Effective Date. Subject to the foregoing, BSCDCL will also have rights to use and copy all
intellectual property rights, process, specifications, reports and other document, drawings,
manuals provided or used by the IA as part of the Scope of Works under this Agreement for
the purpose of this Agreement on non-exclusive, non-transferable, perpetual, royalty-free
license to use basis.
d) Ownership of documents: BSCDCL shall own all Documents provided by or originating
from BSCDCL and all Documents produced by or from or for the IA in the course of
performing the Services. Forthwith upon expiry or earlier termination of this Agreement
and at any other time on demand by BSCDCL, the IA shall deliver to BSCDCL all Documents
provided by or originating from BSCDCL and all Documents produced by or from or for the
IA in the course of performing the Services, unless otherwise directed in writing by BSCDCL
at no additional cost. BSCDCL shall not, without the prior written consent of BSCDCL
store, copy, distribute or retain any such Documents.
9.21 Non-Solicitation
Neither party will, without the consent of the other party, employ or offer to employ
(whether under a Contract of Service or under a Contract for Services) any person engaged
or previously engaged by the other in a technical or managerial capacity in relation to the
Project, during the subsistence of this SA and until a period of 12 months has expired after
the termination or expiry of this SA. This restriction shall not apply to employees of either
Party responding to advertisements in job fairs or news media circulated to the general
public.
9.22 Change of Control

a) In the event of a change of control of the IA during the Term, the IA shall promptly notify
BSCDCL and/or its nominated agencies of the same.
b) The Contract with the IA will get transferred to the surviving entity. In the event that the
net worth of the surviving entity is less than that of IA prior to the change of control,
BSCDCL or its nominated agencies may within 30 days of becoming aware of such change in
control, require a replacement of existing Performance Bank Guarantee furnished by the IA
from a guarantor acceptable to BSCDCL or its nominated agencies (which shall not be
IA or any of its associated entities). The value of Performance Bank Guarantee, if required
to be revised, would be decided by BSCDCL at that time.
c) If such a guarantee is not furnished within 30 days to BSCDCL or its nominated agencies
requiring the replacement, or the surviving entity unable to execute the Contract in its fullest,
BSCDCL may exercise its right to terminate the SLA and/ or this SA within a further 30
days by written notice, to become effective as specified in such notice.
d) Pursuant to termination, the effects of termination as set out in this SA shall follow.
For the avoidance of doubt, it is expressly clarified that the internal reorganization of the IA
shall not be deemed an event of a change of control for purposes of this clause unless the
surviving entity is of less net worth than the predecessor entity.
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9.23Publicity
Neither Party shall use any name, trademark or symbol of the other in any publicity
release or advertising material or for any other purpose whatsoever without securing the
prior written consent of the other. Neither party shall use the other party's name or refer to
the other party directly or indirectly in any media release, public announcement or public
disclosure relating to this SA or their subject matter, including in any promotional or
marketing materials, referral lists or business presentations without written consent from
the other party for each such use or release, such approval not to be unreasonably withheld
or delayed provided however that the IA may include BSCDCL or its client lists for
reference to third parties subject to the prior written consent of BSCDCL not to be
unreasonably withheld or delayed. Such approval shall apply to each specific case and
relate only to that case.
9.24 Severability and Waiver

If any provision of this SA or the SLAs, or any part thereof, shall be found by any court or
administrative body of competent jurisdiction to be illegal, invalid or unenforceable
the illegality, invalidity or unenforceability of such provision or part provision shall not
affect the other provisions of this SA or the SLAs or the remainder of the provisions in
question which shall remain in full force and effect. The Parties shall negotiate in good faith
in order to agree to substitute for any illegal, invalid or unenforceable provision a valid and
enforceable provision which achieves to the greatest extent possible the economic, legal
and commercial objectives of the illegal, invalid or unenforceable provision or part
provision within 7 days.
Failure to exercise or enforce and delay in exercising or enforcing on the part of either
Party to this SA or the SLAs of any right, remedy or provision of this SA or the SLAs shall
not operate as a waiver of such right, remedy or provision in any future application nor
shall any single or partial exercise or enforcement of any right, remedy or provision
preclude any other or further exercise or enforcement of such right, remedy or provision
or the exercise or enforcement of any other right, remedy or provision.
Forbearance, indulgence or relaxations by any party at any time to require performance of

any provision of this SA shall not in any way affect, diminish or prejudice the right of such
party to require performance of that provision and any waiver by any party or any breach
of any provisions of this SA shall not be construed as a waiver or an amendment of the
provisions itself, or a waiver of any right under or arising out of this SA.
9.25 Subcontractors
1. The IA shall not subcontract any work under the RFP and the Agreement without
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BSCDCL’s prior written consent which may be withheld or denied by BSCDCL

without assigning any reason. It is clarified that the IA shall be the principal
employer for all claims arising from the liabilities statutory or otherwise,
concerning the sub-contractors. The IA undertakes to indemnify the BSCDL and/or
its nominated agencies from any claims on the grounds stated hereinabove.
Notwithstanding the sub-contracting, the IA shall remain solely responsible for
and liable for successful delivery of deliverables and accomplishment of the Project.
9.26 Arbitration and Dispute Resolution

a) BSCDCL and the IA shall make every effort to resolve amicably by direct informal
negotiations, any dispute or difference whatsoever arising between the parties to the
Agreement out of or relating to the construction, meaning, scope, operation or effect of the
Agreement or validity of the breach thereof.
b) If, after thirty (30) days from the commencement of such direct informal negotiations,
BSCDCL and the IA have been unable to resolve amicably a Contract dispute, either party
may require that the dispute be referred for resolution to the formal mechanism.
c) Any dispute or difference whatsoever arising between the parties to this Agreement out of
or relating to the construction, meaning, scope, operation or effect of this Agreement shall
be referred to a Sole Arbitrator to be appointed by mutual consent of both the parties
herein . The arbitration proceedings shall be governed by Arbitration and Conciliation Act,
1996 or any statutory modification or re-enactment thereof. The arbitration proceedings
shall be held at Bhopal and disputes shall be subject to the exclusive jurisdiction of the
courts in Madhya Pradesh
d) All legal proceedings, if necessary, related to any of the parties shall be lodged in the court
of appropriate jurisdiction and situated at Bhopal only.
e) Any fact or condition, which may not have been mentioned in terms and conditions and
may arise during the Term of the Agreement, shall be decided as per the City Govt policy/
rules. In case rules/ policies do not provide any such situation, the issue will be referred
for the arbitration as per the procedure mentioned in point c, above.
f) The Arbitration and Conciliation Act 1996, the rules there under and any statutory
modification or reenactments thereof, shall apply to the arbitration proceedings.
9.27 Conflicts of Interest

a) The IA shall hold BSCDCL’s interests paramount, without any consideration for future
work, and strictly avoid conflict of interest with other assignments or their own BSCDCL
interests. If during the period of this SA, a conflict of interest arises for any reasons,
the IA shall promptly disclose the same to BSCDCL.
b) The IA shall also cause its staff not to engage either directly or indirectly, in any business
or professional activities that would conflict with the activities assigned to them under
or pursuant to this SA.
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9.28 Non-Benefit of Commissions, Discounts

The payment to IA as mentioned in Payment Schedule shall constitute the IA’s only
payment in connection with this SA. The IA shall not accept for its own benefit any trade
commission, discount or similar payment in connection with the activities pursuant to
this SA or in the discharge of obligations hereunder, and the IA shall use its best efforts
to ensure that any of the IA’s Consultants, as well as the staff and agents of either of them,
similarly shall not receive any additional payment.
9.29 Schedules
Change Control
This Schedule describes the procedure to be followed in the event of any proposed change
to the Service Agreement (SA) or Service Level Agreement (SLA), or scope of work. Such
change shall include, but shall not be limited to, changes in the scope of Services provided
by the IA.
BSCDCL and the IA recognize that frequent change is an inevitable part of delivering
Services and that a significant element of this change can be accomplished by re-organizing
processes and responsibilities without a material effect on the cost. The IA will endeavor,
wherever reasonably practicable, to effect change without an increase in the payment
(Total Project Cost) as cited in the Terms of Payment Schedule and BSCDCL will work
with the IA to ensure that all changes are discussed and managed in a constructive
manner.
This Change Control Schedule sets out the provisions which will apply to changes to
1. The Service Agreement
2. Service Level Agreement
3. Scope of work
9.30 Cost Control

Bill of Materials:
The Bill of Quantities will contain the requisite items and their estimated quantities for
the project work to be done by the contractor.
Changes in the Quantities

The selected Bidder is bound to execute all the supplemental works that are found essential,
incidental and inevitable during execution of project works.
The payment of rates for any supplemental items beyond the quantities estimated in the
BoM will be regulated as under:
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i. For quantities in excess of the proposed BoM, the Authority/PMA or any authorized
official/agency nominated by the Authority shall validate the requirements and necessity of
variations in quantity or extra items after due diligence, based on site conditions and work
contingencies.
ii. The recommendations of the PMA or any authorized official/ agency nominated by the
Authority will be submitted to the Authority for its consideration and necessary approval.
iii. For variation in quantities excess or less of the proposed quantity in BoM, the unit rates
quoted by the bidder in price bid under form 2 of section 12 on mutually agreed terms and
conditions shall be applicable.
Extra (New) Items: Extra items of work shall not vitiate the contract. The reimbursement
for extra items shall be validated by the Project Management Agency (PMA) and cleared
by the Authority. The Contractor shall be bound to execute extra items of work as
directed by the Authority. The rates for extra items shall be worked out based on the unit
rates quoted by the Bidder in Price Bid/ as per mutually agreed terms and conditions.
For new items which are beyond the scope of the BoM, the Project Management Agency
(PMA) or any authorized official/ agency shall validate the requirements and necessity of
such new/extra items after due diligence, based on site conditions and work contingencies.
The bidder shall submit in writing well in advance at least 7 days before the Authority a cite-
ment of extra items if any that they need to initiate during the course of project works.
Payment Certificates:
The Bidder shall submit to the Authority monthly citation of the estimated value of the
work completed less the cumulative amount certified previously.
The value of work executed shall be determined by the Authority.
The value of work executed shall comprise the value of the quantities of the items in the Bill
of Materials completed.
The Authority may exclude any item certified in a previous certificate or reduce the
proportion of any item previously certified in any certificate in the light of later information.
1. Quotation
The IA shall assess the Change Control Note (CCN) and complete part B of the CCN as
mentioned in this Section below. The IA shall consider the materiality of the proposed
Change in the context of the Agreement, the Project implementation, operation and
management SLA affected by the Change and the total effect that may arise from
implementation of the Change. In completing part B of the CCN the IA shall provide as a
minimum:
a) A description of the change;
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b) A list of deliverables required for implementing the change;

c) A timetable for implementation;
d) An estimate of cost implication of implementing any proposed change;
e) Any relevant acceptance criteria;
f) Material evidence to prove that the proposed change is not already covered within the
scope of Work, SA or SLA.
2. Costs
Each party shall be responsible for its own costs incurred in the quotation, preparation of
CCNs and in the completion of its obligations described in this process above. In the event
the IA is unable to meet the obligations as defined in the CCN then the cost borne by
BSCDCL for getting it done through any third party will be borne by the IA.
3. Reporting/Review
The status on the progress of the project and CCNs (if any) will be reported by IA to
BSCDCL during the Project review meetings that will be held at regular intervals as
decided by the Authority.
4. Obligations
The IA shall be obliged to implement any proposed Changes once approved from
BSCDCL in accordance with this Change Control Schedule, within a time period agreed
with BSCDCL in the CCN and with effect from the date agreed for implementation in the
CCN.
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Format of the Change Control Note (CCN)

Change Control Note CCN Number:
Part A: Initiation
Title:
Originator:
Date of Initiation:
Details of Proposed Change
Authorized by
BSCDCL
Name:
Signature: Date:
Part B : Evaluation
Change Control Note CCN Number:
Brief Description of solution:
Impact:
Deliverables:
Timetable:
Charges for implementation:
Details of manpower to be provided if required
Other Relevant Information:
Authorized
by the IA
Name:
Signature: Date
Part C : Authority to proceed

Change Control Note CCN Number :
Implementation of this CCN as submitted
in part A, in accordance with part B is:
(tick as appropriate)
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Approved
Rejected
Requires Further Information (as
follows, or as Attachment 1 etc.)
For BSCDCL For the IA
Signature Signature
Name Name
Title Title
Date Date
9.31 Exit Management Schedule

1. Purpose
1. This Schedule sets out the provisions, which will apply on expiry or termination of the
Term of the Agreement and/ or earlier termination of the SA, and/ or the SLA for any
reasons whatsoever.
2. In the case of termination of the Project implementation and/or SLA due to illegality,
the parties shall agree at that time whether, and if so during what period, the provisions
of this Schedule shall apply.
3. The parties shall ensure that their respective associated entities carry out their
respective obligations set out in this Exit Management Schedule.
4. The Exit Management Period starts, in case of expiry of Contract, 6 months before the
Contract comes to an end or in case of earlier termination of Contract, on the date of
service of termination orders to the IA. The Exit Management Period ends on the date
agreed upon by BSCDCL or six months after the beginning of the Exit Management
Period, whichever is earlier.
5. During the Exit Management Period, the IA shall use its best efforts to deliver the
Services. Payments during the Exit Management Period shall be made in accordance
with the Terms of Payment Schedule.
2. Transfer of Project
Assets
1. Before the expiry of the Exit Management Period, all Project Assets including the
hardware, software, system software documentation and any other infrastructure
shall have been renewed and cured of all defects and deficiencies as necessary so that
the Project is compliant with the specifications and standards set forth in the
Agreement, RFP, and any other amendments made during the Term of the
Agreement;
2. Before the expiry of the exit management period, the IA will deliver relevant records and
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reports pertaining to the Project and/or BSCDCL and its design, implementation,
operation, and maintenance including all operation and maintenance records and
manuals pertaining thereto and complete as on the divestment date;
3. The IA will provide the BSCDCL with a complete and up to date list of the Assets to be
transferred to BSCDCL within 30 days of start of Exit Management Period.
4. The outgoing IA will pass on to BSCDCL and/or to the replacement IA (if engaged by
BSCDCL), the subsisting rights in any leased properties/ licensed products on terms not
less favorable to BSCDCL/ replacement IA, than that enjoyed by the outgoing IA.
5. Even during the Exit Management period, the IA’s team and/or all third parties
appointed by the IA shall continue to perform all their obligations and responsibilities
as stipulated under this SA, and as may be proper and necessary to execute the scope of
work under the terms of the SA in order to execute an effective transition and to
maintain business continuity.
6. The IA complies with all other requirements as may be prescribed under applicable
laws to complete the divestment and assignment of all the rights, title and interest of
the IA in this Project free from all encumbrances absolutely and free of any charge or
tax to BSCDCL or its nominated agencies or the replacement IA as the case may be.
3. Payments during Exit Management Period

1. Payment to the outgoing IA shall be made to the tune of last set of rendered
Services / deliverables (including parts thereof) as cited in the terms of Payment
Schedule, subject to SLA requirements. Without prejudice to any other rights, BSCDCL
may retain such amounts from the payment due and payable by BSCDCL to the IA as
may be required to offset any losses, damages or costs incurred by BSCDCL as a result
of the termination of IA or due to any act/omissions of the IA or default on the part of
IA in performing any of its obligations with regard to this SA.
2. Nothing herein the Exit Management Schedule shall restrict the right of BSCDCL to
invoke the Bank Guarantee and other Guarantees furnished hereunder, enforce the
Deed of Indemnity and pursue such other rights and/or remedies that may be available
to BSCDCL under law.
4. Knowledge Transfer
During the Exit Management period:
1. The selected IA will be required to provide necessary handholding and transition support
to BSCDCL’s staff or its nominated agency or replacement IA. The handholding support
will include but not be limited to, conducting detailed walkthrough and demonstrations for
the IT Infrastructure, handing over all relevant documentation, addressing the
queries/clarifications of the new agency with respect to the working / performance levels
of the infrastructure, conducting training sessions etc.
2. The IA shall permit BSCDCL and/or any replacement IA to have reasonable access to its
employees and facilities as reasonably required by BSCDCL to understand the methods of
delivery of the Services employed by the IA and to assist appropriate knowledge transfer.
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5. Transfer of Confidential Information and Data
1. The IA will promptly on the commencement of and during the exit management period
supply to BSCDCL the following:
i. Documentation relating to BSCDCL’s Intellectual Property Rights;

ii. BSCDCL data and Confidential Information;
iii. All current and updated Project data as is reasonably required for the purposes of
BSCDCL or its nominated agencies transitioning the Services to its replacement IA or its
nominated agencies in a readily available format nominated by BSCDCL;
iv. All other information (including but not limited to documents, records and
Agreements) held or controlled by the IA which they have prepared or maintained in
accordance with the Master Services Agreement, the Project implementation, and the
SLA relating to any material aspect of the Services (whether provided by the IA) or as is
reasonably necessary to effect a seamless handover of the Project to BSCDCL or its
nominated agencies or its replacement IA.
2. Before the expiry of the exit management period, the IA shall deliver to BSCDCL all new
or updated materials from the categories set out above and shall not retain any copies
thereof.
3. For the purposes of this Schedule, anything in the possession or control of IA or its
associated entity is deemed to be in the possession or control of the IA.
4. Before the expiry of the exit management period, unless otherwise provided under the
Agreement, BSCDCL shall deliver to the IA all forms of IA Confidential Information,
which is in the possession or control of BSCDCL or its users.
6. Employees
1. Promptly on reasonable request at any time during the Exit Management Period, the
IA shall, subject to applicable laws, restraints and regulations (including in particular
those relating to privacy) provide to BSCDCL a list of all employees (with job titles) of
the IA dedicated to providing the Services at the commencement of the exit
management period;
2. Where any national, regional law or regulation relating to the mandatory or automatic
transfer of the Contracts of employment from the IA to BSCDCL or its nominees, or a
replacement IA ("Transfer Regulation") applies to any or all of the employees of the
IA, then the parties shall comply with their respective obligations under such Transfer
Regulations.
3. To the extent that any Transfer Regulation does not apply to any employee of the IA,
BSCDCL, or its replacement IA may make an offer of employment or Contract for
services to such employee of the IA and the IA shall not enforce or impose any
contractual provision that would prevent any such employee from being hired by
BSCDCL or any replacement IA.
4. Promptly on reasonable request at any time during the Exit Management Period, the
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IA shall, facilitate training and knowledge transfer for BSCDCL and/or any
replacement IA as reasonably required for understanding the methods of delivery of
the Services employed by the IA.
7. Transfer of Certain Agreements
On request by the BSCDCL, the IA shall effect such assignments, transfers, licenses and
sub-licenses as the BSCDCL may require in favour of BSCDCL, or its replacement IA in
relation to any equipment lease, maintenance or service provision agreement between
IA and third party lessors, vendors, and which are related to the Services and reasonably
necessary for the carrying out of replacement services by BSCDCL or its replacement IA.
8. Rights of Access to Premises
At any time during the Exit Management Period, where Assets are located at the IA's
premises, the IA will be obliged to give reasonable rights of access to (or, in the case of
Assets located on a third party's premises, procure reasonable rights of access to)
BSCDCL, and/or any replacement IA in order to make an inventory of the Assets. The IA
shall also give the BSCDCL or its nominated agencies, or any replacement IA right of
reasonable access to the IA's premises and shall procure BSCDCL or its nominated agencies
and any replacement IA rights of access to relevant third party premises during the exit
management period and for such period of time following termination or expiry of the
Agreement as is reasonably necessary to migrate the services to BSCDCL or its nominated
agencies, or a replacement IA.
9. Exit Management Plan
1. The IA shall provide BSCDCL with an Exit Management plan which shall deal with at least
the following aspects of exit management in relation to the Agreement as a whole and in
relation to the Project implementation, and the SLAs.
a) A detailed program of the transfer process that could be used in conjunction with a
replacement IA including details of the means to be used to ensure continued provision of
the Services throughout the transfer process or until the cessation of the Services and of the
management structure to be used during the transfer;
b) Plans for the communication with any of the IA's staff, suppliers, customers and any
related third party as are necessary to avoid any detrimental impact on BSCDCL’s
operations as a result of undertaking the transfer;
c) (if applicable) Propose arrangements for the segregation of the IA's networks from the
networks employed by BSCDCL in general and identification of specific security tasks
necessary at termination;
d) Plans for provision of contingent support to BSCDCL and replacement IA for a
reasonable period after transfer.
3. This Exit management plan shall be furnished in writing to BSCDCL or its nominated
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agencies within 90 days from the date of signing of the Agreement.
10. Transfer Cost
The IA shall pay all costs (transfer costs, stamp duty etc.) as applicable to meet the
requirements of this Exit Management Schedule.
9.32Terms of Payment
a) This Project is planned to be implemented as a service complete with all the
components and infrastructure required for delivery of the envisaged activities of the
Project. The IA will sign SLA with BSCDCL covering all the Services required and will be
compensated for such Services, subject to the performance of the system as reflected by
the SLA metrics defined in the Agreement and/or the RFP between the IA and BSCDCL.
b) The entire cost for establishing, operating and maintaining the Project for the Term of
the Agreement will be borne by the IA and factored in the Price Bid submitted in
response to the RFP.
c) The Total Project Cost quoted in the Price Bid should cover all costs anticipated by the
IA, on the basis of requirements listed in the RFP.
d) The IA will be solely responsible to bear the cost of any items that are not quoted or are
under quoted in this Proposal, but are required to meet the SLAs or any other
requirements as cited in the RFP. No additional payment for these components would
be made to the IA.
e) The IA would be paid as per the milestones given in the Terms of Payment Schedule.
1. Additional Costs
a) BSCDCL shall make payments to the IA at the times and in the manner set out in the Terms
of Payment Schedule subject always to the fulfillment by the IA of the obligations herein.
b) All payments shall be made after adjustments required for any SLA based penalties.
c) No invoice for extra work/charge order on account of change order will be submitted by
the IA unless the said extra work /change order has been authorized/ approved by
BSCDCL in writing in accordance with Change Control Schedule of the SA.
d) BSCDCL shall make payments after withholding tax deductible at source as
appropriate.
2. Taxes and Statutory Payments

a) All payments agreed to be made by BSCDCL to the IA in accordance with the RFP shall
be inclusive of all statutory levies, duties, taxes and other charges whenever
levied/applicable.
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b) The IA shall bear all personal/income taxes levied or imposed on its staff, vendor etc. on
account of payment received under this Contract. The IA shall bear all income/corporate
taxes, levied or imposed on the IA on account of payments received by it from BSCDCL
for the work done under this Contract.
9.33Audit, Access and Reporting Schedule
The Parties shall comply with the Audit, Access and Reporting Schedule. The IA shall, on
request, allow access to BSCDCL, and its nominated agencies to all information which is
in the possession or control of the IA, which relates to the provision of the Services as set
out in the SA and is reasonably required to comply with the terms of the Audit, Access and
Reporting Schedule.
1. Purpose
This Schedule details the audit, access and reporting rights and obligations of BSCDCL
and the IA under the Master Services Agreement, and/or SLA and any other
agreements that are entered into simultaneously with this Agreement or subsequently.
2. Audit Notice and Timing
1. As soon as reasonably practicable after the Effective Date, the Parties shall use their
best endeavors to agree to a timetable for routine audits prior to the Go-Live of the
Solution and post Go-Live. Once a time-table for routine audits has been agreed,
BSCDCL or its nominated agencies shall conduct audits in accordance with such
agreed timetable and shall not be required to give the IA any further notice of carrying
out such audits.
2. BSCDCL or its nominated agencies may conduct non-timetabled audits at their own
discretion if it reasonably believes that such non-timetabled audits are necessary as a
result of an act of fraud by the IA, a security violation, or breach of confidentiality
obligations by the IA, provided that the requirement for such an audit is notified in
writing to the IA, a reasonable time period prior to the audit (taking into account the
circumstances giving rise to the reasonable belief) stating in a reasonable level of
detail the reasons for the requirement and the alleged facts on which the requirement
is based.
3. BSCDCL or its nominated agencies shall endeavor to conduct such audits to
minimize inconvenience and disturbance to the IA.
4. In addition to the above, there will be audits conducted by statutory bodies as and when
they are required to do it. Notwithstanding any condition given in the SA, IA will have
to provide these statutory bodies access to all the facilities, infrastructure, documents
and artifacts of the Project as required by them and approved by BSCDCL, in writing.
5. During any such audits conducted by BSCDCL or any other agency nominated by
BSCDCL, if any unlawful, fraudulent activities are identified, BSCDCL shall terminate
Page 178
the contract.
3. Access
The IA shall provide BSCDCL reasonable access to employees, subcontractors, suppliers,

agents, third party facilities, including leased premises used for any activity of
“Implementation of Smart Classroom Solution” Project as detailed in the RFP, documents,
records and systems reasonably required for audit and shall provide all such persons with
routine assistance in connection with the audits and inspections. BSCDCL shall have the
right to copy and retain copies of any relevant records. The IA shall make every reasonable
effort to co-operate with them.
4. Audit Rights
The BSCDCL shall have the right to audit and inspect suppliers, agents, third party facilities,
including leased premises used for the Implementation of the Project which may include
but not limited to Helpdesk, documents, records, procedures and systems relating to the
provision of the services, but only to the extent that they relate to the provision of the
services, as necessary to verify:
1. The security, integrity and availability of all BSCDCL data processed, held or conveyed by the
IA on behalf of BSCDCL and documentation related thereto;
2. That the actual level of performance of the services is the same as specified in the SLAs;
3. That the IA has complied with the relevant technical standards, and has adequate internal
controls in place; and
4. The compliance of the IA with any other obligation under the Service Agreement and SLA.
For the avoidance of doubt the audit rights under this Schedule shall not include access to
the IA's profit margins or overheads associated with any obligation under the Service
Agreement.
5. Audit Rights of Suppliers and Agents
The IA shall use reasonable endeavors to allow audit and access provisions with suppliers
and agents who supply labor, services, equipment or materials in respect of the services.
The IA shall inform BSCDCL prior to concluding any supply agreement of any failure to
achieve the same rights of audit or access.
6. Action and Review

Any discrepancies identified by any audit pursuant to this Schedule shall be
immediately notified to BSCDCL and the IA’s Project Manager in the form of an Audit
report. The IA shall address any identified gaps and issues identified during the Audit
process to the satisfaction of BSCDCL and the auditing agency within thirty (30) days
from the date of notification of the said Audit report.
Page 179
7. Records and Information
For the purposes of audit in accordance with this Schedule, the IA shall maintain true
and accurate records in connection with the provision of the Services and the IA shall
handover all the relevant records and documents upon the termination or expiry of the
Contract.
10. ANNEXURE -1 Total Summary Sheet for three cities

City No Of Total Total Total Total Digital
School Smart Digital/Comput Scienc Library/Assessme
s Classroom er Labs e Labs nt Center
s
Bhopa 10 142 10 30 10
l
Sagar 10 108 10 30 10
Satna 7 126 7 21 7
Total 27 376 27 81 27
11. ANNEXURE -2 List of Schools in Bhopal
Name Of Year Add. Of Pri/Mi Boy/G No.O Total No.

School Of School dd/ irl/ f Student Of
Estab Sec Co-Ed Teac Tot Gi B Cla
lishm her al rl oy ss
ent Roo
m
Govt HSS 2001 Near Police Middle Co-Ed 6 155 70 85 5
Misrod Thana Misrod
HSS Co-Ed 13 42 22 19 11
3 7 6
Govt. 1975 Mp Govt. Sec Girl 21 23 21 29 18
Hamidia 9 0
Ghss No. 2
Phool
Mahal
Govt. Girls 1951 Near Bajaria Hss Girl 19 30 30 0 12
Hss Thana Station 0 0
Station Road Bhopal
Page 180
Govt Girls Govt.

Hss Shajanabad Seconda 38 38
Sultania Bhopal ry Girl 22 6 6 - 10
Govt Raja Raja Bhoj Hss
Bhoj Hss 1100 Qtr. 20 21
Bhopal 1984 Bhopal Sec Co-Ed 26 415 2 3 13
Govt HSS
Naveen
Arera E 4 Arera 16
Colony 1973 Colony Sec Co-Ed 22 253 90 3 12
Govt. HSS 1956 Professor Middle Co-Ed 26 148 89 59 13
Vidhya Colony
Vihar
HSS Girl 199
Govt. Hss
Boys 36 36
Bairagarh 1953 Bairagarh Sec Boys 20 8 0 8 12
Govt.
Mahatma
Gandhi Barkheda Pri.Mid 63 12 50
Hss 1965 Bhel /Sec Co-Ed 35 0 3 7 27
Govt. 1969 Shivaji Nagar Middle Girl 5 190 19 0 4
Sarojini Bhopal 0
Naidu Hss
HSS Girl 30 67 67 0 13
8 8
12. ANNEXURE -3 List of Schools in Sagar
S. Name Year Owner Sec/Sr.Sec/ Boy No. Total No Tot

N of of ship Middle/Pri s/ of No.of .of al
o. Schoo Establ (Govt. mary Girl tea Students Cl Su
l ishme /Priva s/C che T G B as pp
nt te) o- rs ot ir o s ort
ed al ls ys ro
o Sta
m ff
s
1 GOVT NA GOVT SR. SEC. CO- 48 11 50 6 20 7
HSS ED 94 3 91
EXCEL
LENCE
Page 181
,
SAGAR
2 GOVT NA GOVT SR. SEC. GIR 66 17 17 0 24 7
HSS LS 17 17
GIRLS,
MLB.
NO.1,
BUS
STAND
,SAGA
R
3 GOVT NA GOVT SR. SEC. GIR 43 11 11 0 19 6
HSS LS 60 6
GIRLS, 0
PT.
RAVIS
HANK
AR,
SAGAR
4 GOVT NA GOVT SR. SEC. BOY 23 81 0 81 12 3
HSS S 7 7
BOYS,
MORA
JI
LAXMI
PURA,
SAGAR
5 LOCAL NA GOVT SR. SEC. BOY 17 17 0 17 11 6
BODY S 5 5
HSS
BOYS,
PT.
MOTIL
AL
NEHR
U,
KATAR
A
WARD,
SAGAR
-46323
6 GOVT NA GOVT HIGH CO- 3 11 32 81 3 0
HS ED 3
BOYS,
KAKA
Page 182
GANJ,
SAGAR
7 GOVT NA GOVT HIGH CO- 9 15 65 91 3 0
HS ED 6
KANE
RA
DEV,
SAGAR
8 GOVT NA GOVT MIDDLE GIR 11 19 19 0 6 1
MS LS 0 0
GIRLS,
KAKA
GANJ,
SAGAR
9 GOVT NA GOVT MIDDLE BOY 10 15 0 15 4 1
MS S 8 8
SUBH
ASH
NAGA
R,
SAGAR
10 GOVT NA GOVT PRIMARY CO- 5 12 8 47 6 1
PS ED 7 0
GIRLS,
KAKA
GANJ,
PANT
NAGA
R,
SAGAR
13. ANNEXURE -4 List of Schools in Satna
S. Name of Year own See/Sr.Se Boys/ No Total No. No. To

N School of ershi e/Middle/ Girls/ . of of of tal
o. Esta p Primart Co-ed Te Student Clas Su
blish (Got. ac T G B sro pp
ment /Priv he ot ir o oms or
ate) rs al ls y t
s St
aff
Page 183
1 Govt. HSS 1886 Govt. Sr.Sec Co-ed 35 14 3 16 30 13

Venkat No. 1 0 4 0
Satna 4 2 2
2 Govt. Girls 1992 Govt. Sr.Sec Girls 31 17 17 0 25 8
HSS MLB 91 91
Satna
Dhawari 16 16
Venkat No. 26 2
2 Satna 6
Ghoordang 0 0 4
6 6 6
HSS Sindhi 6 6
Camp
Bagha 7 4 3
14. ANNEXURE -5 Draft Tripartite Services Agreement
[On stamp paper of appropriate value]
This Tripartite Services Agreement (Agreement) is entered into this ____day

of _____ 201__, having an effective date _________ (Effective Date) by and
between the following parties. Supplier, Confirming Party and Customer are
individually referred to as “Party” and collectively, the “Parties”:
Customer Entity: Supplier Entity: Confirming Party Entity:
Customer Supplier Confirming Party

Registered/Business Registered/Business Corporate office
Address: Address: /Business Address:
Customer Contact: Supplier Contact: Confirming Party

Contact:
Page 184
Customer Notice Supplier Notice Address: Confirming Party Notice

Address: Address
IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective
Date.
For and on behalf of the For and on behalf For and on behalf of
President of India, the of Supplier Confirming Party
Customer
Witness: Witness: Witness:
WHEREAS:
A. The Customer had issued Request For Proposal (the “RFP”) in respect of as per RFP No.
____________ (the “Project”) to which the Consortium (defined hereinafter) had
submitted its response/bid to the said RFP;
B. The Customer awarded the work in favour of Consortium in respect of the Project and
the Customer and the Consortium had entered into an Agreement dated __________
related thereto (Customer Agreement with Consortium, as further defined hereinafter);
C. Pursuant to the aforementioned Customer Agreement with Consortium, the Customer
awarded COF in favour of Supplier for the supply of Services which has been accepted by
the Supplier;
D. The Parties now wish to enter into this Agreement to record the terms and conditions
on the basis of which the Services would be provided by the Supplier to the Customer and
the roles and responsibilities of Confirming Party, if any, in connection therewith.
Notwithstanding the provisions of Section _______ of Customer Agreement With
Consortium, terms of the Customer Agreement with Consortium shall apply to the
Supplier only to the extent applicable to Supplier’s scope of Services with respect to the
Project.
1. DEFINITIONS
Capitalized terms used in this Agreement but otherwise not defined shall have the
following meaning:
“Consortium” means (for the purposes of this Agreement) the consortium between,
inter alia, the Supplier and the Confirming Party as per consortium agreement dated
___________, including any amendments thereto, (“Consortium Agreement”) for jointly
submitting the consortium proposal to the Customer in response to the Customer's RFP.
Page 185
“Customer” means the entity defined above. For the purposes of all remedies and
limitations of liability set forth in this Agreement, Customer means Customer, its Affiliates
and its and their employees, directors, officers, agents and representatives.
“Customer Agreement With Consortium” means agreement dated _________ in
respect of the Project to which the Customer and Consortium are parties.
“Customer Order Form” or “COF” - means the purchase order dated _________
(including amendments thereto) for Service issued by Customer and accepted by Supplier
setting out matters relating to Supplier's delivery of Services to Customer.
“Customer Premises” means the location or locations occupied by Customer or
Customer’s End Users (as applicable) to which Service is delivered.
“End User” means any person or entity deriving or making use of the Services through
Customer including but not limited to, Customer, an Affiliate of Customer, an authorized
vendor of Customer or a customer of Customer.
“Service Schedules” means the scope of work in respect of Services as set out in the
Consortium Agreement which is incorporated into this Agreement by way of this
reference.
“Services” means ___________________ set forth in the Consortium Agreement
with respect to scope identified in Annexure A, B and C of the Consortium Agreement. For
avoidance of doubt, internet services (as specified in Consortium Agreement) are excluded
from the scope of Services.
“Service Fees” means the charges payable by Customer for the Services (including but
not limited to monthly recurring charges and non-recurring charges) as identified in the
COF(s) and Service Schedules and the Customer Agreement with the Consortium.
“Supplier” means the entity named above or in a COF, as applicable. For the purposes of
all remedies and limitations of liability set forth in this Agreement, Supplier means
Supplier, its Affiliates and its and their employees, directors, officers, agents and
representatives.
2. SERVICES
2.1 The Supplier agrees to provide the Services as per the Service Schedules, in
accordance with the terms and conditions of the Customer Agreement with the
Consortium to the extent such terms and conditions apply to the Supplier’s provision of
the Services. Confirming Party confirms that the Services Schedule covers the entire scope
of Services to be provided by the Supplier under the Customer Agreement with the
Consortium.
2.2 Term/Service Fees. This Agreement shall become effective on the Effective Date and
shall be co-terminus with Customer Agreement with the Consortium.
2.3 Payment. Supplier will commence invoicing for Services as per the applicable
payment terms of the Customer Agreement with Consortium. Invoices raised by Supplier
shall be vetted and approved by the Confirming Party. Payment shall be made by the
Customer to Supplier against the invoices duly vetted and approved by the Confirming
Party for the Services in accordance with the payment terms mentioned in the Customer
Page 186
Agreement with Consortium, to the bank account designated by Supplier from time to
time. Unless otherwise specified in the COF, all amounts shall be invoiced and paid in INR.
Payment shall be made after deducting liquidated damages/penalties (related to Services
to be supplied by the Supplier) taxes etc. as per the terms and conditions of the Customer
Agreement with the Consortium.
3. RESALE AND USE OF SERVICES

3.1 Resale of Services. Customer shall not have any right to market and/or re-brand
the Services purchased by it as its own product and services or to resell the Services to
third parties unless it has all required legal and/or regulatory licenses and consents from
all relevant Governmental Authorities. Customer shall strictly comply with all the legal
and/or regulatory licenses and consents from all relevant Governmental Authorities with
respect to any permitted resale of Services. Customer shall be solely responsible and liable
for any misuse of Services by Customer’s customers or any third parties in respect of
Customer’s resale of Services.
3.2 Customer's Obligation. In the event Customer resells the Services to a third party, it
shall do so only under the conditions that (i) any and all of such third party's acts and
omissions (including any failure by the third party to comply with any applicable law rule
or regulation in the jurisdiction in which it uses or resells the Services) shall be attributable
to Customer for the purposes of this Agreement; (ii) any resale or sublicense by Customer
of the Services shall not relieve Customer of its obligations under any applicable Order
Form or this Agreement; and (iii) such third party waives any liability by Supplier in
connection therewith.
4. LIMITATION OF LIABILITY
4.1 Damages. Notwithstanding any other provision hereof or any other agreement,
neither Customer nor Supplier shall be liable for (a) any indirect, incidental, special,
consequential, exemplary or punitive damages including any damages for lost profits, lost
revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data,
arising out of the performance or failure to perform under this Agreement, whether or
not caused by the acts or omissions of its employees or agents, and regardless of whether
such Party has been informed of the possibility or likelihood of such damages.
5. MISCELLANEOUS
5.1 Governing Law. This Agreement shall be governed by the laws of India and the
Parties irrevocably submit to the exclusive jurisdiction of the courts at Ujjain in Madhya
Pradesh and any court of appeal therefrom.
5.2 Severability; Waiver. In the event any provision of this Agreement is held by a court
of competent jurisdiction to be invalid, void or unenforceable, such provision(s) shall be
stricken and the remainder of this Agreement shall remain legal, valid and binding. The
failure by either Party to exercise or enforce any right conferred by this Agreement shall
not be deemed to be a waiver of any such right or to operate so as to bar the exercise or
Page 187
enforcement of any such or other right on any later occasion.

5.3 Notice. Any notice or communication required or permitted to be given hereunder
may be delivered by hand, sent by overnight courier, email (with confirmation of delivery
and followed up by registered post) or facsimile (with confirmation of delivery), at the
addresses set forth on the Cover Page and/or the applicable COF or at such other address
as may hereafter be furnished by either Party to the other by notice in accordance
herewith. Such notice or communication will be deemed to have been given as of the date
it is delivered, emailed, or faxed, as applicable.
5.5 Relationship of Parties. Supplier and Customer are independent contractors and
this Agreement will not establish any relationship of partnership, joint venture,
employment, franchise or agency between Supplier and Customer.
5.6 Dispute Resolution – Any dispute with respect to this Agreement shall be resolved
as per the dispute resolution provisions agreed in the Customer Agreement with the
Consortium.
5.7 Entire Understanding. This Agreement along with the Customer Agreement With
the Consortium, Service Schedule, Consortium Agreement and COF constitutes the entire
understanding of the Parties related to the subject matter hereof. As per clause 1.3 (e) of
the Customer Agreement with the Consortium, this Agreement forms an integral part of
the Customer Agreement with the Consortium. Except to the extent otherwise agreed in
this Agreement, all terms and conditions of the Customer Agreement with the Consortium
shall mutatis mutandis apply to this Agreement. This Agreement is without prejudice to (i)
any rights that the Customer may have against the Confirming Party under the Customer
Agreement with the Consortium and (ii) any and all obligations that the Confirming Party
has under the Customer Agreement with the Consortium.
5.8 Amendment. This Agreement may be amended only in writing signed by a duly
authorized representative of each of Confirming Party, Supplier and Customer.
Page 188

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Request for Proposal

Selection of Implementation Agency

Bhopal Smart City Development Corporation Ltd, Bhopal

4. Section IV- Scope Of Work And Terms Of Reference .......................................................... 34

1. Format for submission of Queries ....................................................................................... 94

9.6 Performance Bank Guarantee (PBG) ................................................................................ 136

9.31 Exit Management Schedule ............................................................................................... 173

Acronym Full Form

Notice Inviting Tender

RFP for “SELECTION OF IA FOR DESIGN, DEVELOPMENT,

Bid must be submitted online at https://www.mpeproc.gov.in. by 17/08/2018 by 23:30

Chief Executive Officer

Bhopal Smart City Development Corporation

Zone -14, Bhopal Municipal Corporation, BHEL. Govindpura, Bhopal –

Bidding Data Sheet

Sharing of pre-bid queries Pre bid queries to be shared at

Earnest Money Deposit INR 50 Lacs to be paid in the form of Bank

1. Section I - Invitation for Bid

Government of Madhya Pradesh has embarked on an ambitious journey of developing

1) Setting up of 125 Digital Classrooms, 10 Digital IT Labs, 30 Science Labs and 10

1.2. Project Objective

1. To increase knowledge assimilation and retention amongst school children of

1.3. Current Tender Objective

1) Supply, installation, commissioning & functioning of Smart Classroom

 Surveillance of Entry, Exit Points to enhance student security. Central

2) LEARNING MANAGEMENT SYSTEM will cover creation, supply,

Sr. Key Features

1 Digitization of Course Contents

This is the most important element of the Learning

 Facilitation of digital contents syllabus-wise and subject-wise in Hindi as

 To bring an exhaustive repository of world class digital modules or lessons,

 The learning content shall be exhaustive with respect to Madhya Pradesh

 Good Quality content should be provided including specialized skill set

The software and hardware of the service provider should be flexible in

9 Report card generation facility would be available to teachers, parents/guardian.

10 Push system for breaks between classes to hold student in classroom

11 Project assignment and submission on learning management system. If the

12 To monitor learning process of students and assess student performance and

4) Creation, supply and installation of Smart School Management System

5) Providing school IT networking and connectivity with comprehensive

6) TRAINING/Capacity Building Sessions of teachers and parents as

7) Providing Helpdesk/Resource persons for recording all the day to day

8) It is proposed that the IA would procure bandwidth as a service for the

9) The Common Application including the Digitalized Contents, Learning

1.4. Site Visit before Bidding

2. Section II – Instruction to Bidders

2.2. Consortium Condition

k. In case BSCDCL Intends to proceed for Termination on account of SI Event of

2.3. Pre-Bid Meeting and Clarifications

 Pre-Bid conference will held on 06 Aug 2018 at 12:00 p.m.

 The queries should necessarily be submitted in the following format:

Name and Address of the

2.4. Sealing, Marking and Submission of Bids

Part 1: Pre-Qualification Bid, Bid Fees, EMD shall be submitted online at

Part 2: Technical Bid shall be submitted online at www.mpeproc.gov.in along with

of Bhopal, Sagar and Satna”.

Part 3: Financial Bid: The Financial Bid shall be submitted online at

Details to be mentioned exactly on sealed envelope

Hardcopy submission : In sealed

d. RFP Copy and Addenda & Corrigendum