Confederation of Indian Industry

CII Institute of Quality

Annual Report
2012

Building Excellence
...Through Quality

Business Excellence | Quality Management System | Manufacturing Excellence | Education Excellence

 ANNUAL REPORT 2012

The contribution of as a way of life in an organisation’s operations.

CII – IQ for the
industries’ need for Lean manufacturing is an area of interest for many
Excellence in organisations towards productivity improvement and
Business, Quality, work flow efficiency improvement. Two Lean
Manufacturing and missions were undertaken to Lean industries in
E d u c a t i o n Chennai and Bangalore by CII – IQ which were
continued to be participated by more than 50 delegates from 27
robust during 2012 companies. The mode of education on Lean
as in the previous organisations through Study missions has been
years. The premier institute augmented its products and acclaimed by the participants as an unique and
services with new events like National Conclave on effective way of learning. 19 companies were added to
Laboratories, National Business Excellence Conclave the list of TPM Award winners this year. With 220
and National Summit on Quality in Education during awards among 156 organisations, India is the second
the year. largest award winning nation after Japan.

Cost arbitrage was the prime driver for international “Accelerating Organisational improvements through
partnerships with Indian industries in yesteryears. The Business Excellence approaches” was the theme of the
partnership thrived on the reasons of Quality First National Conclave on Business Excellence which
subsequently and would survive on Innovation going was conducted along with the 11th Anniversary day of
forward. “Innovation of Quality – Quality of CII – IQ. Calling for the need to rethink on the crucial
Innovation” was the theme of the 20th edition of the and critical leadership challenges facing India, Mr
National Quality Summit. Acknowledging the services Suresh Kumar, Minister for Urban Development,
of CII in the areas of productivity improvement in Govt. of Karnataka pointed out the role CII – IQ needed
Indian industry, the Hon’ble Chief Minister of to play in furthering the excellence and quality
Karnataka Mr Jagdish Shettar recommended the movements in the country towards the same. The event
constitution of Karnataka State Innovation Council focussed on the quality of leadership as a means of
besides constituting Vision Groups on Biotechnology achieving business excellence. Enough thrust was
and Information Technology. The speakers in the given by industry champions from different sectors to
Quality Summit emphasised that Quality and promote the need for becoming World class
Innovation are two pillars that would lead India to its organisations and KM, Leadership, Innovation,
next level of glory. Customer focus and People practices as the means of
accomplishing it.
Towards reiterating the need for Continuous
Improvements in Indian industries, Kaizen The year also saw improvements in the Awards
competition, Kaizen conference and National assessment process for the CII EXIM Bank Business
Conference and competition on Six Sigma were held Excellence awards. The two stage Consensus and the
during the year. The enthusiastic participation by more site visit were combined into a single stage Onsite
than thousand participants across these events Assessment. The implementation of Award
demonstrate the success of the initiatives taken by CII – management module, an application to automate the
IQ to promote the culture of continuous improvement award management process developed by TCS

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also enabled the Award secretariat in CII – IQ to do education, Technology, Quality environment for
detailed analysis of the data and provide useful input to Innovation, learning methodologies brought out the
the participating companies in their excellence journey. paradigm shift witnessed in the educational sector.
“Credible Laboratory practices – building confidence Inclusive education seeks to develop the potential in
nationwide” was the theme of First National conclave every individual. This flexible system targets to
for Laboratories. It was emphasised in the conclave
eliminate all forms of discrimination while meeting the
that building credibility in the laboratories of
basic learning needs of all in the country. In order to
Measurements and calibration automatically brings in
accomplish this, the methods and material used in the
the required trust in the quality of products produced in
school education system need to be focused.
India and acceptance in the global market. The one of
its kind conference brought industries, R & D Community empowerment and bridging social
organisations, Regulatory and governmental agencies, disparities are elements of Inclusive education.
accredited and non accredited labs and others together In a significant move, the Directorate of Education,
towards keeping pace with the changes in the in
Andamans and Nicobar Administration is
demand and expectations of user groups and scientific
implementing a new initiative called “Project
community.
Shikshotam” towards improving school education in
Through a strategic tie up between CII – IQ and British the Islands with the partnership of CII – IQ. An MOU
Standards institution, a series of Risk Management for the same was signed during the year and under this
seminars were conducted during the year across the agreement a roadmap for implementing the initiative in
country. Risk management has assumed enormous Govt. Schools managed by Andaman and Nicobar
importance and key aspect of an organisations’ Administration would be developed. A cluster of 10
operations and business in any sector. Though this
schools would work together towards improving their
subject has been in practice for a long time, the new
practices and performances through mutual sharing
instabilities in the market and inherent risk factors in an
and learning.
networked world makes this aspect of business conduct
a paramount importance. Technical, environmental, In summary, the year 2012 has been a remarkable year
cultural, regional, financial and geo-political risks for CII – Institute of Quality. This unique institute for
forms a part of an organisation’s risk profile and it is enhancing quality and competitiveness provided its
essential that all sectors of Indian industry are fully best to its membership across the various industry
educated and made aware of the need for a
sectors, the value it is expected to provide. With an
comprehensive risk assessment and mitigation plan.
unstinted focus and effort towards enriching its
CII – IQ is determined to support the industry in this
products and services, CII – IQ takes the next step in its
critical need.
journey towards becoming a world class organisation
The National Summit on Quality in Education touched for Training and consulting.
upon various aspects of improving the education
standards in the country in line with the vision of Dr
Abdul Kalam. The importance of innovation in the
field of education has been indicated as the decisive
Regards
consideration to help to stimulate economic and
knowledge growth in the country, according to N KUMAR
National Knowledge Commission. Sessions on School

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CII-IQ, which is positioned as a premier training &

consulting organization, during the year continued to
offer a host of products and services on quality and 20th National Quality Summit
competiveness including training, counseling,
Mr Jagadish Shettar, Hon’ble Chief Minister of
assessment, domestic and international study missions
Karnataka, Mr T C A Ranganathan, Chairman and
and best practices. It strived to assist people &
Managing Director, Export-Import Bank of India, Mr
organizations in continuous improvements through
Jayadev Galla, Past Chairman- Young Indians (YI), CII &
Business Excellence, TPM, Lean, Six Sigma, Road
Managing Director, Amara Raja Batteries Ltd. addressed
Safety, Quality Management Systems, Metrology,
the Inaugural Session of CII Institute of Quality’s 20th
Laboratory, Risk Management and Education related
Anniversary National Quality Summit, 2-3 November,
services with a vision to transform itself into a world 2012 at Bangalore. This year’s theme “Innovation of
renowned Academy of Excellence. Quality – Quality of Innovation” focused on the roles of
“quality” and ‘innovation” in keeping businesses
competitive; transgressing high and sustainable
performances into breakthrough. The Summit attracted
over 600 CEOs, VPs, Directors, HoDs, MDs, Quality
practitioners, academicians & Managers responsible for
Manufacturing, Lean, Business Excellence, Six Sigma,
Continuous Improvement, Plant, Production, Operations,
Manufacturing Technology, Quality, Supply Chain,

(L to R): Mr T C A Ranganathan, Chairman and Managing Director, Export-Import Bank of India; Mr Jayadev Galla, Past Chairman - Young
Indians (YI), CII & Managing Director, Amara Raja Batteries Ltd; Mr Jagadish Shettar, Hon’ble Chief Minister, Government of Karnataka; Mr
N Kumar, Chairman, CII Institute of Quality & Vice Chairman, The Sanmar Group and Mr Chandrajit Banerjee, Director General,
Confederation of Indian Industry at the inaugural session of the CII Institute of Quality’s 20th Anniversary National Quality Summit with the
theme “Innovation of Quality – Quality of Innovation” on 2 November, 2012, Bangalore.

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 ANNUAL REPORT 2012

Engineering and Process Management. 42 national and would ensure that the benefits of innovation were reaped
international speakers, over 9 sessions addressed the by the poorest in our country having a positive impact in
Summit which over the past 2 decades has become a sine their life. To that end, the State Government had
qua non for thought leadership and emerging trends in the constituted a “Vision Group on Information Technology”
quality and business excellence space. and a “Vision Group on Biotechnology”. These were
Apex Advisory Bodies for the growth and development in
Mr Jagadish Shettar, Hon’ble Chief Minister, Karnataka. Besides, Karnataka Jnana Aayoga had
Government of Karnataka in his Inaugural Address, recommended the constitution of the Karnataka State
commenting on the continuing success of Bangalore as Innovation Council in the State. He also acknowledged
the IT hub of Asia in bringing together leading CII’s services in TQM, TPM, Lean and Six Sigma in
international & domestic brands, suggested taking having enabled productivity improvements in Karnataka.
innovation and its benefits to Tier 2 and 3 cities & satellite He also alluded to the 984 acres of exclusive industrial
towns to become centers of innovation. This, he said,

Dr. Richard Schonberger, whose book Japanese Manufacturing Techniques was instrumental in launching the lean-manufacturing era in the United
States; Mr Yukihiro Ando, TQM Consultant; Mr Marc Amblard, Chief Executive Officer, EFQM; Mr Bernard Gracia, The European Institute of
Purchasing Management; Dr Scott Steedman, BSI Group, Mr Paul Phyall, Lloyd’s Register Quality Business Assurance Limited; Mr S Viswanathan,
Managing Director, John Fowler (India) Private Limited; Mr M Lakshminarayan, Director, Harman International India Pvt Ltd; Mr V Narasimhan,
Executive Director, Brakes India Ltd; Mr Neeraj Chandra, Vice President & Chief Operating Officer, Britannia Industries Ltd ; Mr C N Prasad,
Group President and CEO, Sundaram Clayton Ltd; Mr Sumant Jha, Director- Supply Chain Operations, Cisco Globalisation Centre, Bangalore ; Mr
Nandagopal Prasad, Vice President, Global Head of SAP Quality Governance and Production-Partner Qualification and Certification, SAP Labs India
Ltd; Mr S Mahalingam, Executive Director & Chief Financial Officer, Tata Consultancy Services Ltd; Mr Vishal Bali, Group CEO, Fortis Healthcare
Ltd; Mr Harish Bijoor, CEO, Harish Bijoor Consults and Mr Vinay Deshpande, Past Chairman, CII Karnataka & Chairman and CEO, Encore
Software Ltd were some of the eminent speakers who also addressed the Summit over two days. Mr Ramesh Srinivas, Partner, Management
Consulting, KPMG Advisory Services Pvt Ltd; Mr R Srinivasan, Past Chairman, CII Karnataka; Mr S Parthasarathy, President, Rane (Madras) Ltd;
Mr Gopichand Katragadda, Managing Director, GE India Technology Centre Pvt Ltd; Dr Raju Konduru, Associate Director – R&D, Global Shave
Care & Head, P&G Bangalore Innovation Centre; Mr Rakesh Rajora, Director –India Transformation & Change Business and Global Head
–Productivity, GBS, Deutsche Bank Group; Mr S Viswanathan, MD, John Fowler (India) Private Limited; Mr M Lakshminarayan, Director, Harman
International India Pvt Ltd; Mr V Narasimhan, Executive Director, Brakes India Ltd; Mr Neeraj Chandra, Vice President & Chief Operating Officer,
Britannia Industries Ltd; Mr C N Prasad, Group President and CEO, Sundaram Clayton Ltd; Dr. Aniruddha Agnihotri, Head- Health, Safety &
Environment, Tata Consultancy Services; Mr Shailendra Singh, General Manager- Materials Management, Maruti Suzuki India Ltd.; Mr Sumant
Jha, Customer Value Chain Management, Cisco Systems; Mr Nandagopal Prasad, Global Head of Partner Qualification and Certification, SAP Labs
India Ltd; Mr S Mahalingam, Executive Director & CFO, Tata Consultancy Services Ltd; Mr Manoj Belgaonkar, General Manager- Quality
Management, Siemens Ltd; Mr Vishal Bali, Group CEO, Fortis Healthcare Ltd; Mr Vinay Deshpande, Past Chairman, CII Karnataka & Managing
Director, Encore Software Ltd; Mr Harish Bijoor, CEO, Harish Bijoor Consults; Mr Prasad Bidapa, Indian Fashion Designer and Image Consultant;
Ms Aruna Krishnamurthy, India Foundation for the Arts; Ms Pooja Gandhi, Kannada Actress; Mr Rajeev Ravindranathan, Theatre Personality;
Mr Umesh Malhotra, Founder-CEO, Hippocampus Learning Centres

area earmarked for Aerospace industries near Bangalore evolutionary and that at the heart of every innovation was
International Airport and about Karnataka which had an effective, positive and constructive rebellion.
India's first operational Aerospace SEZ in Belgaum. Companies, he said, citing his own organizational
experiences should move from a disciplined mindset to a
Speaking on “Role of Top Management in quality focused synthesizing mindset. He also cautioned between the
companies”, Mr Jayadev Galla, Past Chairman - Young internationally acknowledged “Indian juggad” and
Indians (YI), CII & Managing Director, Amara Raja “chalta hai”. While the former was positive in nature, the
Batteries Ltd emphasizing on the transition from best to latter symbolized a laid back attitude which needed to be
next practices, noted that unlike Japan and Korea, the avoided.
Indian growth story was propelled by its internal demand.
The outsourcing opportunities that came to India were In his address, Mr T C A Ranganathan, Chairman and
primarily based on cost consideration stayed on for Managing Director, Export-Import Bank of India
quality and would survive on innovation. Quality and acknowledged the rewarding relationship with CII in the
Innovation, he said, should be revolutionary and not CII-EXIM Bank Award for Business Excellence process.

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Recollecting his earlier banking experiences, he said that the National Quality Summit successfully reached out to a
organizations need to benchmark their quality levels wide audience with the message and role of quality and
based on competition which should perpetually be innovation.
re-engineered. Innovation, he clarified, was not just
intrinsic but was what one did with the ecosystem. In a
shrinking market where it is difficult for an organization
to grow, it was important to reinvest in technology and
align processes. “The primary judge of sensible
innovation is the market place” he said quoting China’s
example of cumulating its procurements for cost
reduction.

Earlier in his opening remarks, Mr N Kumar, Chairman,

CII Institute of Quality & Vice Chairman, The Sanmar
Group reiterating the Institute of Quality’s commitment to
continue building an India full of Quality as over the past
30 years, recalled the significant decision to set up a
National Committee on Quality with Dr V Krishnamurthy
as Chairman, effectively establishing a private public
partnership in the road to a Quality India. This year’s
theme on Innovation provided a new face to quality in this
journey. Innovation, he said, had become a global issue
being addressed by National Governments. While every
member of the European Union had its national policy,
USA passed an Innovation Act in 2005 and India founded
the Knowledge Commission headed by Mr Sam Pitroda in
2005. The Summit, he said, would focus with case studies
on the two pillars “Quality” and “Innovation” to move
India further. Together with the presence of eminent
national and international practitioners like Dr Richard
Schonberger, Mr Yukihiro Ando, Mr Marc Amblard,
Mr Bernad Gracia, Dr Scott Steedman and Mr Paul Phyall

Worldclass manufacturing: focus on the

?
customer
Daily Management- Its Role in our successful
?
TQM Journey, its promotion and how to
overcome obstacles while promoting &
implementing
Organisation and the Creation of Innovation
?
DNA
World class Performance Management
?
Safety and Operational Excellence
?
Quality and New Reality- Global Challenges
?
and Excellence
Future of Quality, Standards and Risk
?
Management
Made In India, Marketed Worldwide
?

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 ANNUAL REPORT 2012

In his concluding remarks, Mr Chandrajit Banerjee,

Director General, Confederation of Indian Industry
CII-EXIM Bank Award for Business Excellence-2012 recalled CII’s proactive decision to set up a National
Committee on Quality, with 20 senior captains of Industry
Strong Commitment to Excel for Small and Medium Businesses
Inteliment Technologies (India) Pvt Ltd
? co-founding the initiative to commence the Quality
Pushpak Products India Pvt Ltd
? movement in India, led by industry leaders. CII Institute
Satish Injecto-Plast Pvt Ltd
?
SSA Business Solutions (P) Ltd
?
of Quality’s lead role in imbibing world-class operating
philosophies and practices such as TQM, TPM, Lean and
Strong Commitment to Excel for Large Business Organisations/ Six Sigma to enable Indian Industry to improve
Operating Units
? Angelique International Limited productivity had significantly contributed in enabling
? Bharat Electronics Limited, Panchkula many organizations to compete in the global market.
? Bharat Electronics Limited, Hyderabad Unit
? Bharat Electronics Limited, Ghaziabad Lauding Karnataka’s partnerships with Industry to have
? Bharat Electronics Limited, Machilipatnam emerged as the innovation hub of Asia as well as a Biotech
? Godrej Appliances Division, Godrej & Boyce Mfg. Co. and Aerospace hub, it had, with its strong e-Governance
Limited
? Godrej Electricals & Electronics, Godrej & Boyce Mfg. and a single window clearance system, achieved the same.
Co. Limited
? Godrej Material Handling Equipment Division, Godrej & On the sidelines of the CII National Quality Summit, the
Boyce Mfg. Co. Limited much awaited results of the 2012 CII-EXIM Bank
? Godrej Precision Engineering Systems Division, Godrej
& Boyce Mfg. Co. Limited Award for Business Excellence were announced.
? Godrej Prima Division, Godrej & Boyce Mfg. Co. Though over 43 companies participated in the Business
Limited Excellence Awards this year, there were no winners for the
? Godrej Security Solutions Division, Godrej & Boyce
Mfg. Co. Limited CII EXIM Award for Business Excellence. Godrej, Rallis
? Godrej Tooling Division, Godrej & Boyce Mfg. Co. and Bosch bagged the CII-EXIM Bank Prize for Business
Limited Excellence, 2012 while Nicco Park & Resorts won the
? Kalpataru Limited
? National Stock Exchange of India Limited Prize in the SMB category. In all there were 37 winners
? Durgapur Steel Plant, Steel Authority of India Limited this year under various categories including Small &
? Rourkela Steel Plant, Steel Authority of India Limited
Medium Businesses.
Significant Achievement for Small and Medium Businesses
• Moonlight Engineering Co. The award process, an annual ceremony, is an occasion
• Wendt (India) Limited
where Award winning companies are felicitated for their
Significant Achievement for Large Business Organisations/ achievements in their journey to excellence. It is a
Operating Units prestigious and befitting industry recognition of these
• Bharat Electronics Limited, Bangalore Unit
• Bharat Heavy Electricals Limited, Electronics companies who have applied to be assessed by panels of
Division,Bangalore trained assessors through a transparent and rigorous
• Bharat Heavy Electricals Limited, Heavy Power Equipment
methodology based on the European Foundation for
Plant, Hyderabad
• Bosch Limited, Jaipur Quality Management (EFQM) Model. Through processes
• Coromandel International Limited, Murugappa Group of Assessments, Consensus, Scoring, Jury Meetings, Site
• Godrej Construction Division, Godrej & Boyce Mfg. Co.
Limited
visits by distinguished professionals and academicians,
• Godrej Interio Division, Godrej & Boyce Mfg. Co. Limited applicant companies finally receive a feedback report.
• JSW Steel Limited Such independent assessments become significant
• Bhilai Steel Plant, Steel Authority of India Limited
• Tractors and Farm Equipment Limited - Tractor learnings for further improvements. Such exacting
Division standards in self-assessment and external evaluation have
• Triveni Turbine Limited
made this Award a coveted benchmark of excellence.
Prize Winner: Small and Medium Businesses
• Nicco Parks & Resorts Limited Companies who have been earlier recognized at the
Prize Winners ; Large Business Organisations/ Operating Units
Award level include Hewlett Packard India Ltd, Maruti
• Bosch Limited, Diesel Systems business - Nashik Udyog Ltd, Tata Iron & Steel Co. Limited, Infosys
• Godrej Locking Solutions and Systems, Godrej & Boyce Mfg. Technologies Limited, Commercial Vehicle Business
Co. Ltd.
• Rallis India Limited Unit (CVBU), Tata Motors Limited, Bosch Limited,
Diesel Systems Business, Bangalore. The Prize

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 Innovation of Quality –
ANNUAL
ANNUAL
REPORT
EDITION
2012 Quality of Innovation

winners have been Heavy Electrical Equipment Plant,

BHEL, Haridwar, Crompton Greaves Ltd. & The Tinplate
Company of India Ltd. Over 150 Commendation
Certificates have been awarded during the last fifteen
years. Organisations from various sectors of Industry viz.
Manufacturing, Services, Power, Process, etc. and both
with Public and Private ownerships have been
participating in the award programme. Today, CII-IQ has
an SMB (Small and Medium Business) Award too.

CII Institute of Quality assists organisations to apply for

the appropriate level of recognition in its journey towards
excellence. These programmes are an excellent way to
A cross section of the participants in the National Quality Summit
demonstrate to all stakeholders their commitment to
increasing performance and devotion to achieving
Sustainable Excellence. Other offerings from CII-IQ also
include new products like Competition, Online Self
Assessment tools, BE guidelines document & self
assessments. Recalling the contribution of two world leaders Mahatma
Gandhi and Nelson Mandela and the hardships that they
Others who attended the 2012 Awards Distribution had earlier undergone to go on to create two major social
included Mr David Rasquinha, Executive Director, changes in India and South Africa, Mr Suresh Kumar,
EXIM Bank of India; Mr Bijou Kurien, President & CE Minister of Urban Development, Government of
Reliance Retail; Mr Harish Bijoor, Brand-expert and Karnataka called for a rethink on the crucial and critical
Chief Executive Officer, Harish Bijoor Consults Inc.; leadership challenges facing the nation. CII Institute of
Dr V K Koshy; Former CMD, BEL Ltd; Mr R Quality needed to play a significant role in further
Srinivasan, Past Chairman, CII Karnataka; Mr C P championing excellence and the quality movement in the
Rangachar, Managing Director, Yuken India Ltd and Mr country he said while delivering the Inaugural address on
L Krishnan, Managing Director, Taegutec India Pvt Ltd. the 11th Anniversary Day of the CII Institute of Quality
and the First Edition of National Business Excellence
Mr K N Shenoy, Past President, CII & Immediate Past Conclave 2012 with the theme “Accelerating
Chairman, CII Institute of Quality and Chairman, Sobis organizational improvement through Business Excellence
Software Pvt Ltd chaired the Valedictory Session Approaches”
“Quality Of Life” which was addressed by Venerable
Bhikkhu Dhammapala, Maha Bodhi Society, Bangalore Delivering the keynote address on this occasion, Mr R
who spoke on Happiness Index: The Buddhism Way. Seshasayee, Executive Vice Chairman, Ashok Leyland
and Past President CII expounded on the changing role
A day before the National Quality Summit, two Master- of quality in the workplace. “The discipline of processes
Classes were also conducted. Master-class on on the shop-floor, plunging ppm rates and customer
“Manufacturing Best Practices: Surviving and Thriving in a satisfaction, comprising the founding tenets of quality,
Hyper-Competitive World” conducted by Dr Richard was a passé”, he said. Examples cited included on how
J. Schonberger addressed issues of process improvement,
tactics had become more relevant as a means of staying
simplification through de-proliferation, modifying unsound
ahead in business; a shift away from the regimentation of
policies which led to cost saving, overhead-reducing
process control. “The judgment of assessing latent
responses that neutralize major impediments to process
demand” was a game changer and needed to be inculcated
excellence throughout the value chain. The CII-KPMG
in the decision making process”, he said. He further
Master-class on “Risk Management” was conducted jointly
by the faculty from CII-IQ and KPMG and focused on emphasized on the attention needed in the strategic
developing a Risk Management Framework and integrating decision making process among the top leadership.
it with business models. Both the classes were well attended “Creative intuition as a differentiator was needed for the
and hailed by participants as useful and relevant. induction leap” he said indicating that budding leaders

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 ANNUAL REPORT 2012

11th Anniversary of CII IQ & NATIONAL BUSINESS

EXCELLENCE CONCLAVE
9 &10 May 2012 at CII Institute of Quality, Bangalore

L-R: Mr L Krishnan, Chairman, CII Karnataka; Mr R Seshasayee, Past President, CII; Mr Suresh Kumar, Minister of Urban Development,
Govt. of Karnataka; Mr N Kumar, Chairman, CII IQ; Mr Ravi Venkatesan, Board Member, Infosys & Former Chairman of Microsoft & Mrs
Greeta Varughese, Sr. Director & Head, CII IQ

needed to be taught this through the growth of compatible decisions” are the needs of future leaders. He felt that for
and conducive eco-systems within the organization. creating successful leadership policies, companies
needed to hold current leaders accountable for the
The IQ Anniversary Lecture was delivered by Mr Ravi development of leaders, their betting on young talent and
Venkatesan, Board Member, Infosys & Former exposing them to larger cross-functional roles including
Chairman of Microsoft India who delved on the overseas stints. “There is a definite need to integrate
existing crisis of leadership amidst opportunities. He Strategy and Leadership decisions,” he concluded.
eloquently brought out how the leadership pipeline within
the organization can be created and nurtured like Earlier in his opening remarks, Mr N Kumar, Chairman,
“blowing oxygen into the spark”. He further elaborated on CII Institute of Quality & Vice Chairman, The
how such sparks could be identified amongst potential Sanmar Group while elaborating on the growth of the
leaders. He postulated that there are two critical character Quality Movement led by CII and its National Committee
traits necessary for leadership positions namely Courage over the last two decades, enumerated the latest initiatives
and High Ambition. Further, competencies of “learning being undertaken by the Institute of Quality.
agility” backed by a track record of taking great “people

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 ANNUAL REPORT 2012

Mr L Krishnan, Chairman, CII Karnataka State explore the road ahead to become World Class
Council & Managing Director, Taegutec India Pvt Ltd organizations and deliberate on various aspects of
in his concluding remarks once again reiterated the Leadership, Customer Driven Excellence, People
importance of leadership and its concomitant qualities for Practices, Innovation and Knowledge Management.
organizations to flourish.

A highlight of the day’s function was the formal handing

over of the application package developed by Tata
Consultancy Services (TCS) to CII-IQ; a Java based
software that would automate the Award Management
process for the CII EXIM Bank Business Excellence
Award. CII-IQ implemented this application from this
year’s Award programme itself. Under the leadership of
Dr N M Bhatta, a team of experts from TCS developed the
Award Management Module for the CII EXIM Bank
Business Excellence Award which was formally handed
over to CII-IQ during the Institute’s 11th Anniversary Day Team TCS handing over the Application Software to the CII-IQ
celebrations on 9th May coinciding with the First Edition Business Excellence team during the 11th Anniversary Day of the
of National Business Excellence Conclave 2012. CII-IQ CII Institute of Quality and the First Edition of National Business
Excellence Conclave 2012 on 9th May 2012 at Bangalore
sincerely appreciates Team TCS’s kind gesture and
goodwill to support its Excellence movement and Award
process.

A significant improvement that is being made to the

CII-IQ’s first ever best practices mission to Germany
Award assessment from this year is the change in the
visited Munich 14-20 October. 14 mission members
Award Assessment Process of the CII-EXIM Bank Award
visited various plants and establishments to learn some of
for Business Excellence. The consensus and the site visit
the best practices in these organizations to be able to
are combined into a single stage onsite assessment
emulate the same in their own organizations. The
(previously done separately in two stages).
organizations visited included Rohde & Schwarz,
Implementation of the Award Management Module
Osram, BMW, Robert Bosch, Audi, Bauer Group,
would enable award secretariat to carry out detailed
Voith Turbo as also the Sona Groups production facility
analysis of data and bring out more useful inputs for
in Germany.
research on organisations practicing Business Excellence
in India. The Mission members included Mr Ravindra Dattatrya
Vaidya, Leader of the Mission, Managing Director, Shree
Ganesh Press-N-Coat Industries Pvt Ltd; Mr Ananya
The Business Excellence Model propagated by CII
Institute of Quality, is a business model which has helped U Mahajani, Sr. Manager – Production & Business
hundreds of organizations around the globe to strive for Development, Aura Laserfab Pvt. Ltd.; Mr Sanket
Sustainable Excellence. It provides a common Anil Kulkarni, Director, Operations, Pooja Castings
framework and language that facilitates the effective
sharing of information between organizations,
Pvt Ltd ; Mr Rakesh Rameshwardas Agarwal,
transcending sectoral, cultural and maturity barriers. Managing Director, Super Rubber & Engg Co Pvt Ltd;
Adoption of Business Excellence framework as a Mr Rajesh Rajaram Mhaske, Managing Director,
management approach, enables organizations to Mask Polymer Pvt Ltd ; Mr C A Anto, Director,
address challenges effectively and comprehensively to
differentiate themselves from the rest. Terminal Technologies (I) Pvt Ltd ; Mr Nityanand
Bhogale, Director, Nirlep Appliances Ltd ; Mr Ajit G
Soundalgikar, Managing Director, Marathwada Auto
The National Business Excellence Conclave, organised Compo Pvt. Ltd; Mr Ashutosh Khandkar, Director-
by the CII Institute of Quality on 9 & 10 May, 2012 in Business Development, Agsa Springs Pvt Ltd; Mr Sunil
Bangalore, brought forth the successful experiences of Rambhau Korpe, CEO, S R Precision ; Mr Shailesh A
industry champions from different economic sectors to Shegokar, Director, Anusaya Auto Press Parts Pvt Ltd;

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 ANNUAL REPORT 2012

Mr Shrikant M Wadhokar, Director, Anusaya Auto The delegation visited the BMW works at Petuelring
Press Parts Pvt Ltd ; Mr Rajesh Panchal, Proprietor, where Mr Thiemo Schalk, Mr Glenn Schmidt and Mr
Jay Industries; Mr Ramesh K Agarwal, Managing Reinhard Knorr made a presentation on BMW and its
Director, Rishap Industries (P) Ltd & Mr Deep proposed expansion plans. The delegation had an
Narayan, Mission Manager, Deputy Director, opportunity of a plant tour & could see the various quality
Confederation of Indian Industry. tools/ techniques adopted in the various production
processes.
Mr Alois Reiser and Mr Alvin Ding guided the delegates
on their plant visit in Rohde & Schwarz, Memmingen.
R&S is one of the world’s leading electronics test &
measurement & communications technology companies
and for decades has held a leadership position in the RF
electronics technology.

Group Photo with Mr Arnulf Christa, Member of the Board, Bauer

Aktiengesellschaft, Bauer Strasse, Schrobenhausen

Group Photo with Mr Marc- Heinrich Werner, Regional Area

Manager, Japan, Russia, India & South Korea, BMW Group,
Petuelring

Mr Alfred Haas & Mr Lars Stuhlen from Osram, the

lighting leaders, made a presentation on their activities to
the mission members before visiting their light studio
which showcased their entire product range.
Mr.Franz Vilseimer of Voith Turbo, Schleissheimer explaining on the
innovative processes to Delegation

Mr. Klaus Bohler. Executive Vice President Sales and Application

presenting at the Robert Bosch Diesel Systems, Stuttgart
(Feuerbach) Ms Susanne Schierok, Invest in Bavaria, Widenmayerstraße inviting
Indian SMBs on investment opportunities

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 ANNUAL REPORT 2012

The Bavaria's minister for economic affairs,

infrastructure, transport and technology Emilia Müller
was also present at this seminar. The Minister announced
that a delegation would be visiting Mumbai/ Bangalore
during February 2013 to tie up important investments
with Indian SMBs.

The delegation also visited the Robert Bosch Diesel

Systems Business, Wernerstrasse. Mr Werner Haag,
Technical Director made a presentation. Mr Cyrus Amini,
Director led the delegation on a plant visit. The Bosch
Quality Systems were explained in depth and the various
intricacies involved in the production of diesel systems.

Mr Dinesh Sharma, Manager Production and System Development, The delegation during its plant visit to Audi Forum,
Sona BLW Praezisionsschmiede presenting to the mission witnessed various automated processes, wherein around
6-8 models of Audi were being fed in the assembly line.
The precision workmanship with an eye for quality was a
A seminar ‘India for German SMEs’ was organized by huge take-away for the delegation.
the Consulate General of India, Munich in co-operation
with Bavarian Indian Centre for Business & University The delegation also visited the Bauer Group, a family
Co-operation. While there were over 120 participants owned business, whose machine division develops and
representing German SMEs/ family owned businesses, manufactures specialist foundation engineering
the delegation was briefed on the various investment equipment. Mr Peter Teschemacher, Managing Director
opportunities available for Indian SMBs. The made a presentation along with Mr Arnulf Christa,
Ambassador of India to Germany H E Sujatha Singh Member of the Board and Mr Sebastian Beutler followed
addressed the delegation along with H E Sevala Naik, by a plant tour. Mr Franz Vilsmeier of Voith Turbo guided
Consul General. the delegation on a plant tour during the delegation visit.

During the dinner hosted by the new Consul General of

India H E Sevala Naik, he discussed various investment
opportunities available that could be extended to Indian
SMEs who were planning to set up a plant in Bavaria. He
The EFQM Model of Excellence has undergone major changes also informed that a few business delegations from
recently and has been published as EFQM Excellence Model 2013. Germany would be visiting India to explore possibilities
There have been revisions in all the three major aspects of the Model
of mutual co-operation and technology transfer.
• the Fundamental Concepts of Excellence
• the Criteria, Sub-Criteria and the Guidance Points On the final day, the delegation attended the ‘Invest in
• the RADAR and Scoring Bavaria’ at the Embassy. Ms Susanne Schierok and Dr
There are also some revisions in the Glossary of Terms used in the Niggi made a presentation on the Bavarian economy and
Model. informed that a delegation would be visiting Mumbai
shortly with the Ministers from Corporate Affairs,
CII-IQ has incorporated these revisions in the CII-EXIM Bank Award
Programme, 2013 already which is planned to be rolled out in six Bavaria to identify business opportunities.
steps.
Mr Dinesh Sharma of the Indian Sona Group, which has
• Holding upgrade programmes on 2013 model acquired production facilities in Germany, made a
• Refresher programmes for Senior Assessors
• Refresher programmes for Assessors presentation and took the delegation on a plant tour
• Facilitator training programme brining a successful end to the mission. The delegation
• Assessor training programme
• In-company counselling
ended on a positive note and some business enquiries
were also generated during the delegation’s visit. CII-IQ
is planning to conduct similar best practices missions to
Shanghai, Dubai etc., so that the latest in technology could
be adopted in India.

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 ANNUAL REPORT 2012

deserves accolades. Presently there are 220 Awards in

India achieved by 156 companies with some of them
The year started with the announcement of results of the going for higher level of awards in their TPM journey.
TPM Awards by Japan Institute of Plant Maintenance
(JIPM) after a detailed assessment of applicant companies In this process, 2 mile stones have been crossed. One is the
for the year 2012. This year too turned out to be very good mile stone of 150 companies getting the TPM Awards and
for the Indian Industry with 19 companies successfully the other is the mile stone of 50 awards by the companies
challenging the prestigious Japanese award. With this supported by the counsellors from CII-TPM Club India.
result, Indian Industry continues to make India the highest
number of awards outside Japan for which Indian Industry

12th TPM National Conference

CII Institute of Quality TPM Club India conducted the

12th TPM National Conference in Chennai on the 6-7
September which was attended by over 300 participants
from more than 100 companies. Mr J Srinivasan, Mentor
Director TTK Group released the latest edition of KITAB
( TPM Club India’s eNewsletter) at the Inaugural Session
of the Conference along with Mr Sanjay Sharma Vice
President, Hindustan Coca-Cola Beverages P Ltd and Mr
Raja Krishnamoorthy, TalentMaximus India Pvt Ltd.

Mr Jun-ichi Uchida, GM of TPM-SCM Development,JIPM-

Solutions Co.,Ltd speaking at the Conference

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 ANNUAL REPORT 2012

Mr Sanjay Sharma, Vice President, Hindustan Coca-Cola A cross section of the participants at the 12th TPM National
Beverages P Ltd, Mr Raja Krishnamoorthy, TalentMaximus India Conference
Pvt Ltd, Mr J Srinivasan, Mentor Director TTK Group & Mr Rajesh
Parim Principal Counsellor & Head TPM Club India at the
inaugural
The winners of the previously organized 2 Kaizen
conferences for the year 2012 competed for the
prestigious TPM Championship Award and the SONA
Kaizen Awards sponsored by Dr Surinder Kapoor
under 3 different categories

The Winners in the three categories were:

Mr Raja Krishnamoorthy, TalentMaximus India Pvt Ltd &

Mr J Srinivasan, Mentor Director TTK Group releasing KITAB

To motivate the Indian Industry in their journey of

becoming competitive, TPM Club India initiated
recognizing companies who have done excellent work
through the Kaizen route. This was done through the
competition organized where the Industry participants
select the best among the Kaizens presented by the
companies. To support this initiative Dr Surinder Kapur,
Founder Chairman and Managing Director, Sona Group
has instituted the Sona Kaizen cash award to recognize the
winners.

Winners of One Point Lesson 2012 were also announced

at the Conference. Over 250 one point lessons were
received and evaluated. 24 winners were announced in 8
categories with appreciation Certificates presented to Winners of “Kaizen Championship Trophy” and “ Sona Kaizen
winners. Award”

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 ANNUAL REPORT 2012

Mr. R B Singh, Chief, Quality & Manufacturing

Excellence, Sona Koyo Steering Systems Ltd, presented
the winners with the Kaizen Champion Trophy as well as CII Institute of Quality organized its annual Sixth
the Sona Kaizen Cash Award of Rs.50,000/- each. National Conference on Six Sigma on 14-15 September at
Bangalore. The two-day conference at the CII-IQ campus
in Bangalore was inaugurated by Mr Rakesh Rajora,
Director & Head, Business Engineering Global Head,
GBS Productivity, Duetche Bank India. The Conference
was attended by 85 participants from 34 companies with
24 companies making the presentations.

Mr Rajesh Parim, Principal Counsellor & Head, TPM,

Lean & Six Sigma, CII – Institute of Quality in his
welcome address to the participants said the concept of
Six Sigma is challenging & learning together is a very
unique concept. The participants would benefit from the
exposure to various innovative tools and techniques
which could be used for making their companies better &
Mahindra & Mahindra Ltd, Nashik with Mr R B Singh Sona Koyo
Steering Systems Ltd. competitive.

The winners were selected by 3 jury members; Mr AG

Krishnan ( Counsellor, CII Institute of Quality ) , Mr K
Seenivasan (Titan Industries Ltd) and Mr Anuroop Dutt
(Tata Consultancy Services).

Marico Ltd, Pondicherry with Mr R B Singh, Sona Koyo Steering

Systems Ltd.

Chief Guest Mr Rakesh Rajora, Director & Head, Business

Engineering Global Head, GBS Productivity, Duetche Bank India

The winner under 4 different categories included:

1) Category: Lean Improvement - Manufacturing

Organizations
Winner : Ashok Leyland, Chennai
Runner Up: Tata Chemicals Ltd, Mithapur

2) Category: Process Improvement - Service

Organizations
Winner : Max Life Insurance Company Limited
Indian Oil Corporation, Barauni with Mr R B Singh, Sona Koyo Runner Up: QuEST Global Engineering Pvt Ltd
Steering Sstems Ltd.

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 ANNUAL REPORT 2012

3) Category: Quality Improvement Continuous and Bulk

Organizations
Winner : Reliance Industries Ltd, Baroda
Runner up – Times of India, Hyderabad

4)Category: Quality Improvement Discrete

Manufacturing Organizations
Winner : TVS Motos Ltd, Hosur
Runner up : Tractors & Farm Equipments, Doddaballapur

Participating Organizations

1. 3M India Ltd
2. Amararaja Batteries Ltd
3. Ashok Leyland Ltd
4. Brakes India Ltd
5. HCL Technologies Ltd, Chennai
6. HCL Technologies Ltd, Noida
7. Kennametal India Ltd
8. Larsen and Toubro Ltd Category :Lean Improvement - Manufacturing Organizations
9. LM Wind Power Winner : Ashok Leyland, Chennai
10. Max Life Insurance Company Limited
11. QuEST Global Engineering Pvt Ltd
12. Reliance Industries Ltd, Jamnagar
13. Reliance Industries Ltd, Baroda
14. Reliance Industries Ltd, Hazira
15. Reliance Industries Ltd, Patalganga
16. TAFE, Doddaballapur
17. Tata Chemicals Ltd
18. Tata Motors Ltd
19. Times of India
20. TVS Motors, Hosur
21. TVS Motors, Mysore
22. Wabco TVS
23. Wipro

Category: Quality Improvement Discrete Manufacturing

Organizations
Winner : TVS Motos Ltd, Hosur

Category:Process Improvement - Service Organizations

Winner : Max Life Insurance Company Limited

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 ANNUAL REPORT 2012

Category: Quality Improvement Discrete Manufacturing Category: Quality Improvement Continuous and Bulk
Organizations Organizations
Runner up : Tractors & Farm Equipments, Doddaballapur Winner : Reliance Industries Ltd, Baroda

Category: Quality Improvement Continuous and Bulk

Organizations Category:Process Improvement - Service Organizations
Runner up – Times of India, Hyderabad Runner Up: QuEST Global Engineering Pvt Ltd

The TPM Club of India of the CII Institute of Quality

organized the 18th Kaizen Conference cum Competition
on 1-2 March in the backdrop of the promising pace of
growth in the Indian manufacturing sector backed by
enhanced operational excellence. Over 262 participants
from 78 organizations attended, providing an excellent
opportunity for many TPM implementing companies to
showcase new Tools, Techniques and best practices of
JIPM – TPM for others in the manufacturing industry to
apply, become competitive and reap rich dividends.
Such Kaizen conferences have been gaining steady
Lean Improvement - Manufacturing Organizations popularity among industry participants as it strategically
Runner Up: Tata Chemicals Ltd, Mithapur
positioned the Kaizen themes in hierarchical categories to
enable all employees to participate.

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 ANNUAL REPORT 2012

74 Kaizens received from 64 companies across the Appreciating the keen competitive spirit displayed by the
country, competed for the “Best Kaizen Award” in 3 various Kaizen presenters and the enthusiasm generated
categories, each depicting improvements carried out by the Conference, he noted that TPM practice had
across the organization by different departments as well permeated to the grass-root levels where not only big
individuals. The three categories of competition included conglomerates, but small and medium size companies had
Operator level shopfloor kaizens, Supervisor and embraced it. Congratulating the 20 Indian companies who
Manager level kaizens and Senior Manager level kaizens . were the 2011 JIPM-TPM Award winners, he noted that
“who is who of Indian Industry have practiced TPM with
The winners of the Best Kaizen Award Trophy announced rigor and have successfully challenged the prestigious
during the 18th Kaizen Conference were: TPM Award from JIPM”; names which included big
companies like Tata’s, Birla’s, Godrej’s to medium size
• Operator Category
Marico Ltd, Pondicherry, Delphi-TVS Diesel Systems companies like Munjal Showa, Raychem RPG etc. “Till
Ltd, Kanchipuram and Light Alloy Products Ltd, date the 144 Indian companies winning 201 Awards
Pulivalam indicated that Indian Industry has really understood the
power of TPM and are taking the benefits.” It was a matter
• Managers Category of pride, he noted, that “Indian Industry continued to be
TTK Prestige Ltd, Coimbatore, Sundram Fasteners Ltd, the first country outside Japan with the maximum number
Krishnapuram Plant and Mahindra & Mahindra Ltd, of awards (201) and that 52 out of these had been
Igatpuri supported by the dedicated and un-tiring efforts of the
Counselors of the TPM Club India.
• Senior Managers Category
Indian Oil Corporation Ltd, Barauni Refinery

Winners of the Best Kaizen Award Trophy at the 18th Kaizen

Conference held in New Delhi on 1-2 March, 2012

Based on the Kaizens presented, it was tentatively

estimated that over over Rs 16.24 Crores of annual
savings accrued to the participating companies !!

Tracing the modest beginning of the Kaizen competitions

Mr Yogesh Munjal, Chairman, TPM Club India speaking at the
about 10 years ago, Mr Yogesh Munjal, Chairman, Inaugural session of 18th Kaizen Conference.
TPM Club India said that the Kaizen Conference “still
remained the best of the competition on Kaizens”; a Specifically relating the benefit that had accrued to
Conference where the best Kaizens were challenged in the Munjal Showa through TPM practice, he noted that
midst of learning and information exchange and besides getting multifold increase in production, Quality
participants gleaned the latest trends in industry by being has improved drastically with many machines registering
a part of the process themselves. ZERO Defect and Breakdowns status.

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 ANNUAL REPORT 2012

loses to increase the Production efficiency of the

manufacturing processes or to reduce the Cost by
139 Speakers addressed over 300 participants from 72 reducing consumption of Energy, Consumables & Raw
organisations who attended the 19th Kaizen Conference Materials. These improvements represented good
organised by the TPM Club India on 7th – 8th June at examples of the maturity of Indian industries striving to
Pune. The Kaizen Conference, one of the Institute’s excel through Creativity, Innovation and Technical
flagship events, is usually organised in New Delhi in knowledge. The benefits of the improvements ranged
March and at Pune in June every year. The winners of each from a few Thousands to Crores of rupees for each of the
Kaizen Conference subsequently go on to contest the companies.
‘Sona Kaizen Award’ and “Kaizen Championship
Trophy”, a high level Kaizen competition with a unique There were 8 companies in the Senior Manager’s category
process of selecting the best out of the best, held during who presented their improvements related to
the TPM National Conference in Chennai every ‘Manufacturing lead time reduction’, ‘Equipment design
September. change’, ‘Introduction for new Technology’ and
‘Innovation’ for 2 trophies. It was a matter of pride to see
the Top Managers narrating the cases of creativity/
innovation and giving it priority in achieving their short &
long term visions besides sharing these improvements, in
an open forum such as the Kaizen Conference, without
any hesitation of revealing strategic secrecy from other
competitors.

Winners of Best Kaizen Award Trophy at the 19th Kaizen

Conference with members of the TPM Club India

All major companies from different sectors like Oil &

Gas, Steel Industries, Infrastructures, Tyre Industries,
Cement Industries, Wires & Cables, Automobiles,
Pharmaceuticals, Food & Beverages, Textiles, Precision
Tools from PSUs, OEMs, Tier 1 & Tier 2 suppliers
presented their best Kaizens during the 19th Kaizen
Conference to compete in major 3 Categories; ‘Operator
level’, ‘Supervisor & Manager’s level’ and ‘Senior Mr N G Inamdar, VP & EBH –Switch Operation, Minda Industries Ltd.
Manager’s level’.

26 Kaizens on 5 subjects contested in the Operator’s

category for 3 trophies which were mainly relating to shop
floor improvements. Enthusiastic operators, excitement
exuding from their body language, from different corners
of India presented their Kaizens in different languages
with the help of Models, Animations and real improved
Parts. It was heartening to note that even though the
improvements were presented in Tamil and Marathi
languages, they were being judged by even those in the
audience who did not understand these languages.

There were 37 Kaizen presentations on 9 subjects in the

Supervisor’s/ Manager’s categories for 3 trophies. These
Kaizen trophies distributed to the winners
improvements related to elimination/ reduction of various

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 ANNUAL REPORT 2012

The highly informative presentation on TPM

implementation journey was done by Mr. N. G. Inamdar,
VP & EBH –Switch Operation, Minda Industries Ltd.

Over 300 participants attended the 19th Kaizen Conference in Pune

The 6 Nominations in the Operator’s category were

Auro Spinning Mills, Baddi, Light Alloy Products,
Pulivalam, Mahindra & Mahindra Swaraj Div.,
Mohali, Raychem RPG, Vasai, Sundram Fasteners,
Pondicherry and Triveni Turbines, Bangalore.

The 6 Nominations of highest scoring companies in the

Supervisor/ Manager’s category were Delphi TVS
Diesel Systems – UPCR, Hindustan Coca Cola
Beverages – Goblej, Indian Oil Corporation Ltd. ,
Panipat, LAP ROSS Engineering Ltd., Pulivalam,
Mahindra & Mahindra, Nasik, and Raychem RPG
Ltd. , Vasai.

The 4 Nominations for the Senior Manager’s Category

were Delphi TVS Diesel Systems Ltd. Kanchipuram,
Indian Oil Corporation Ltd., Digboi, Indian Oil
Corporation Ltd. Mathura and Mahindra &
Mahindra Ltd. Kandivali (E).

The Trophies were given away by Mr. G. S. Raghu, VP, Besides the continued consultancy and training services
Hindustan Coca Cola Beverage Pvt. Ltd, Mr. S. M. Katti, to organisations of varying businesses and product
Asst. VP, Corporate WCM, Aditya Birla Group and Mr. categories, CII-IQ has also, through Missions initiated the
N. G. Inamdar, VP, Minda Industries Ltd. concept of cross-learning between organisations by
exposing the best practices in manufacturing systems.
Best Practices in Manufacturing – Missions to Lean The objective is to improve the competence level by
Organisations sharing of best practices; ‘Learn by seeing’, create
awareness and support deployment of Lean initiatives.
CII Institute of Quality (CII-IQ), committed to promote
productivity improvement methodologies in Indian CII-IQ organised two Missions to Lean organisations one
industry to help them achieve organisational excellence, each in Bangalore and Chennai. The takeaways from the
continuously facilitates the transformation of many Mission were of great value adding to all the participant
companies with the proven, result oriented tools and companies which will significantly help them in their
techniques of Lean Manufacturing. implementation process.

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 ANNUAL REPORT 2012

Lean Mission, Chennai, 16-17 August warehouse where the company has effectively
implemented a Pull system with Kanban. The experts
The two day mission to Dell India, Brakes India and from the shop floor explained the operations of Kanban,
Wabco TVS, together with an awareness lecture on Lean, cell manufacturing and other systems. The visual
had 25 delegates from 11 companies participating in the management as a whole system and the single piece flow
Chennai mission. in the machine shop were excellent learnings. In Wabco
Participants on the first day underwent an awareness India, Mr Narasimhan – Head, TQM and 6Sigma gave
session on Lean Manufacturing followed by a visit to Dell brief presentation on the company. Mr Vasudevan
India at Sriperambadur. In the awareness session, explained the work of the Lean Promotion office in
participants learnt how to increase their survival zone in Wabco and spoke about the Kaizens done by operators.
the current market downturn, understood how Lean or They shared their activity on how the company has
TPS could be built; how line organisation can be addressed the sudden increase in customer demand and
improved and steps involved in lean implementation. In improved the capacity of the existing system without
Dell India, participants walked through the value streams increasing manpower, machines and working time. On
of Laptop and Desktops to pick up key learnings on Man the shop floor, line leaders and operators explained their
machine coordination which had resulted in high Kaizens, benefits achieved and rewards and recognitions
productivity. Ergonomically designed work stations, they emanated from lean manufacturing.
smooth material flow, speed and flexibility in production Lean Mission, Bangalore, 14-15 June
were the few highlights of the shop floor. Dell India also
shared how they were managing their supply chain which 27 delegates from 16 companies visited Bosch India,
is one of the best in the world. Mr Navneet Kejrival, Tegutec, Gokaldas Exports and Weir Minerals, each of
Director-Engineering, welcomed the mission members whom had achieved considerable progress in their
and gave presentation on the company and their journey of continuous improvement.
excellence initiatives. Mr Mohan Boovaragan presented a
McKinsey evaluation methodology on 17 parameters, In Bosch India, the delegates were exposed to the rigorous
which the company was following for continuous implementation of VSM as a tool for waste identification
improvement. and how Bosch was achieving continuous improvements
through Bosch Production System(BPS). Mr Prasanna
Chander, Manager-BPS explained BPS implementation
in Bosch. In Taegutec, the participants walked through a
world class shop floor which manufactures cutting tools.
The 5S implementation was an excellent learning for all.

In Weir Minerals, Mr. Surendra Menon, Business Head,

WMI delivered a welcome note and Mr. Binesh.G,
General Manager – Business Development presented the
WMI company operations and excellence initiatives. Mr
Gautam, Plant Lean Facilitator shared Lean initiatives
deployed across the organisation. The key learning for the
participants was how Weir Minerals had implemented
Hijunka or the load levelling in their manufacturing
Explaining the Pull System and Kanban in Brakes India
system. The actual single piece flow was the highlight at
Gokaldas Exports. Participants also experienced the
On day two of the Mission, the delegation visited Brakes
implementation of several industrial engineering
India at Padi, Chennai. The VP-Padi Operations Mr.
concepts. Mr Raghavendra, Manager-Kaizen Promotion
Ashok and VP-Special Projects Mr. Sivararamakrishnan, Office presented about the company and its Lean
shared details of the company and its excellence initiatives.
initiatives. Participants visited the shop floors and the

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 ANNUAL REPORT 2012

conducted at Mahindra and Mahindra Limited, Khandivli

Plant during 8-12 October 2012. 20 participants from
senior management level participated.

Mr Ashok Sharma, Chief Executive and Head of Agri

Business along with Mr Sudhir Pathak, Sr. Vice President
- Manufacturing & Supply Management and Mr Raj
Deepak Chatterjee, Head-Business Excellence
inaugurated the program by lighting the traditional lamp.

The Lean Manufacturing Certification program has

enabled the participants to equip themselves with targeted
Delegates in Weir Mineral’s shopfloor technical and team leadership competencies in lean
manufacturing as the course was a combination of
Certification Course on Lean Manufacturing-The interactive classroom training and discussion along with
Toyota Way At Mahindra and Mahindra Limited, actual shop floor study and analysis on specific assembly
Auto Farm Sector, Mumbai lines and machining cells. The course objective was
driven by the Gemba and Gembutsu approach, in the true
Lean Manufacturing is a Strategy for growth where spirit of Toyota way.
organizations position themselves as the premier provider
of choice by creating value for their customers. In the Participants understood the methods to apply each of the
current business scenario, Lean has become an immediate principles and tools of Lean including Value Stream
desideratum, which can be applied to any sector of the Mapping for both manufacturing and business processes,
economy, thereby improving product quality, reducing Continuous Flow Manufacturing Cells, Lean Production
costs across the supply chain, being “first to market” and Control, Level Production, kanban and pull systems, 5S,
quick to respond to customer needs. This has become quick changeover, problem solving methods, Kaizen
critical for competitiveness and success of any enterprise. events, 7 Tools of Industrial Engineering to name a few.

Toyota Motor Corporation has been the crucible for the

phenomenal developmental of Lean Manufacturing and
has been the pioneers in evolving innumerable tools,
techniques, principles and methodologies in “Lean
Manufacturing”.

Participants who underwent the training course

The top management of M&M, Auto Farm Sector with

their unstinted support, besides playing host, allowing full
access to the shop floor for the participants throughout the
program. As Taichi Ohno, the chief architect of TPS had
rightly observed, “Once you discover the bountiful results
of Kaizens, you will continue forever in the spirit of
Mr Ashok Sharma, Chief Executive and Head of Agri Business
lighting the lamp
Kaizens”, CII-IQ firmly believes that Kaizen
implementation is the only panacea for waste elimination
across the entire supply chain of ‘Monodzukuri’ (Product
As part of CII-IQ’s continued support to the industry, an
Manufacturing).
intensive 5-day certification workshop on Lean
Manufacturing based on Toyota Production System was

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 ANNUAL REPORT 2012

The conclave was inaugurated by Dr T Ramasamy,

Secretary, Department of Science and Technology. Mr N
Kumar, Chairman-CII-IQ welcomed the delegates and
emphasized on the relevance of the Conclave in light of
the increasing importance of testing not only for
businesses but also for the common man. Dr T Ramasamy
in his inaugural address dwelled on the theme of the
conclave –building credibility for Indian laboratories
which played an important part in enhancing the
acceptance of domestic produced goods in the global
markets. He said that credibility had to be earned which
needed a lot of hard work and discipline. He added that
nationwide confidence implies building partnerships and
exhorted organizations like NABL, CII and NPL to work
together. He said that laboratories should become
custodians of trust and also develop a service orientation,
Dr Thirumalachari Ramasami, Secretary, Department of Science
and Technology & Chairman, NABL delivering the inaugural which together will lead them to success in the long run
address at the 1st National Conclave for Laboratories in New Delhi and help build credibility. Dr Ramaswamy applauded the
on 4 April 2012. Others from left: Mr Anupam Kaul, Principal effort put in by CII in organizing the laboratory conclave
Counselor, CII-IQ, Prof R C Budhani, Director, NPL, Mr Anil Relia,
Director, NABL, Mr N Kumar, Vice Chairman, Sanmar Group & which brought together all the stakeholders connected
Chairman CII-IQ and Ms Greeta Varughese, Senior Director & with testing and measurements on a common platform for
Head -CII Institute of Quality
the first time. Prof R C Budhani, Director, National
Physical Laboratory said that the entire programme of
1st National Conclave for Laboratories organised Quality & Conformity Assessment is undergoing a
The 1st National Conclave for Laboratories was jointly process of change and therefore the respective
organized and conducted by CII Institute of Quality and organizations such as NPL (India’s National Metrological
National Accreditation Board for Testing and Calibration Institute), NABL and BIS need to respond to the enhanced
Laboratories (NABL) on 4th and 5th April 2012. expectations and demands of the user groups as well as the
Measuring systems and laboratory practices have scientific community.
undergone significant transformation in the last 2
decades. Global developments such as the emergence of
accreditation systems, technical regulations, and
enhanced use and reliance on voluntary conformity
assessments have pitched the need to have reliable test
and calibration results center-stage. India has kept pace
with these developments by setting up one of the earliest
accreditation frame-works. However the increased
expectations and the sheer volumes present new
challenges in sustaining credibility’s nationwide. In view
of these challenges, the first Conclave was held on the
theme ‘Credible Laboratory Practices-building
confidence nationwide’.
Mr. K C Mehra, Chairman, National Board for Qrality Promotion,
Participants from various sectors like Industries, QCI (right foregraound) and Mr N Kumar, Chairman, CII-IQ (left
foreground) exchanging the QCI-CII MoU signed on 4 April 2012
Laboratories (accredited and non-accredited), R&D in New Delhi during the 1st National Conclave for Laboratories in
institutions, Equipment manufacturers, Regulators and the presence of Dr. Thirumalachari Ramasami, Secretary,
Governmental organizations attended the Conclave. Department of Science and Technology & Chairman, NABL
(center). The MoU aims at steeping the mutual co-opertion between
UNIDO supported the event by sponsoring delegates the two organizations in the development and propagation of
from SAARC region. Standards in India

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 ANNUAL REPORT 2012

The technical session on ‘Enhancing reliability of importing region’s technical requirements such as the EC
laboratory practices – International & National Regulations. It was imperative, he said that laboratories
developments and future strategies’ set the tone for the sustain the high performance levels as any consignment
conclave. Mr Anil Relia, Director, NABL spoke about rejection by an importing country not only leads to
policy perspectives for laboratory accreditation at financial but also reputation loss to the country. This
National and International level and the work done over session also highlighted the importance of Proficiency
the past decade in mobilizing mass recognition for the testing providers and Certified Reference Material in
laboratory accreditation programme, which now has ensuring the reliability of test results through two very
more than 1650 laboratories under its fold. In the past well researched presentations by NABL Lead Assessors,
couple of years, the notable participation of the clinical, Mr S Subramanian and Ms Shobha Hegde.
diagnostic and blood bank laboratories is a watershed in
enhancing the quality of medical care in India. The As a conscious effort to provide latest developments in the
challenge lies, he said, in the sustenance of the system as areas of laboratory practices, a session ‘New Concepts in
more and more laboratories join the fold. Dr Ashish laboratory practices’ covered presentations on creation of
Bandopadyay, Chief Scientist NPL talked about India’s energy efficient laboratories by Mr Sathya Murthy,
participation and contribution in the global reference Managing Director. Kewaunee Scientific Corporation
standards and unveiled plans of a participative India Ltd. Mr Robert Benz, Director, AIS, USA, presented
programme for developing certified reference materials a very informative overview on advances in laboratory
in India, that will not only help improve reliability of information management systems. In another session on
results but also reduce dependence on imported CRMs. ‘Developments in Testing & Calibration Technologies’
Mr C K Maheshwari, Chief (Laboratories), BIS spoke on presentations were made by leading technology suppliers
the role played by BIS as a National Standards Body in the in the field of testing and calibration. These included
development of standards on metrology and testing. Mr Concepts on Pure Air and its need in Laboratory by
Anupam Kaul, Principal Counsellor, CII-IQ introduced Atlanta Healthcare, Advances in mechanical
the Conclave theme to the audience and informed on the measurements by Mr Suveer Sadanand, Sushma
catalytic role being played by CII in the past couple of Indistries, Compliance Engine by AGILENT
years in promoting credible laboratory practices and Technologies.
accreditation. He also mentioned that the understanding
The Conclave highlight was a session on ‘Emerging
developed between CII and NABL is being translated into
business opportunities for laboratories’ where
a series of national level interventions to the advantage of
developments in the fields of product certification, Food
Indian industry.
safety certification, IT product registration,
A session on “National System and Global Demand - Environmental testing and India’s full adherence to GLP
Bridging the gap” was addressed by Mr Dilip status were deliberated. The key speakers for this session
Gianchandani, Country Head, Intertek Services who were Mr J S Kamyotra, Member Secretary CPCB, Mr
highlighted the convergence of conformity assessment Anil Jauhri, Director, QCI. Dr S Ghonkrokta, Director
systems globally and how testing and calibrations were (Enforcement), FSSAI, Mr Arun Sachdeva, Senior
integrated with certification schemes. Dr T Venkatesh, Director, STQC, and Dr K Sadasivan Pillai, Deputy
Professor Emeritus- St John's National Academy of Managing Director, Dr K M Cherian Heart Foundation.
Health Sciences, Bangalore spoke on how advancements
Another Conclave highlight was a ‘Panel Discussion’ to
in diagnostic services is enhancing India’s preference as a
evolve a clear direction for the development of a world
destination for medical tourism.
class laboratory infrastructure in India. The panellists
In the session on ‘Building credibility in laboratory were eminent scientists and Heads of the National
results’ Dr S K Saxena, Director, Export Inspection institutes - Mr Murugesan, DG, CPRI, Dr S K Raza,
Council spoke on acceptance of lab results in Director, IPFT, Dr A S Bawa, Director, Defence Food
International trade through mutual recognitions. India’s Research Laboratory and Dr S K Saxena, Director Export
export of fish and other food products depended largely Inspection Council. The Key recommendations of this
on the tests conducted in laboratories that were approved session were that while national confidence building was
in conformance to the standards demanded by the a pre-requisite, Indian laboratory infrastructure needed to

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 ANNUAL REPORT 2012

be geared up to meet the growing stringency in Hence, formal models to deal with risks on an organized
international expectations. For this, the key ingredients basis have become necessary. The old order of gradual
were to enhance competencies, augment technical change is giving way to dealing with sudden shocks
capabilities and above all ensure integrity in all heralding the possible decimation of long term
operations. forecasting and the acceptance of living on the edge as the
new corporate mantra for survival where flexibility and
There was a broad consensus that the National Conclave, agility would be survival attributes. The recently
should be an annual feature, as it provided a common published ISO 31000 Standard captures all elements that
platform to share, discuss and evolve policy on all critical constitute a holistic framework for identifying and
and emerging issues relating to testing, calibration and managing enterprise wide risks, encouraging
laboratory management practices. organizations to adopt a risk based approach in everything
they do.
Managing risks in turbulent times
Speaking at the Delhi Seminar, Mr P K Chophla, General
Manager, IT, Reserve Bank of India said that in the shift
from the de-coupled world, globalization had made risk
into a global function. “Among the thousands of
imponderables which could affect an organization, a good
Risk Management System would help identify points
which need immediate attention”. Even though some of
the latest standards such as BASEL 3 were prescriptive,
they were not in conflict with framework Standards such
as ISO 31000 and could be implemented together to
realize maximum benefit.

Mr Venkataram Arabolu, Managing Director, British

Mr P K Chophla, General Manager, IT, Reserve Bank of India
delivering the keynote address at the Imperative of Risk
Standards Institution (BSI), tracing the evolution of Risk
Management in Turbulent Times Seminar in New Delhi on 31 Management said that its genesis was derived from
January 2012. Others from left: Mr Anupam Kaul, Principal corporate failures, more so as there was not much
Counselor, CII-IQ, Prof Krishna Kumar, IIM Lucknow and Mr
Venkataram Arabolu, Managing Director, British Standards dialogue in organizations on this subject where the lead
Institution (BSI) remained with the Chief Financial Officer instead of the
Chief Risk Officer. Defining risk as “effect of uncertainty
CII Institute of Quality and British Standards Institution on objectives” he also detailed the 7 “golden truths” of
(India) jointly organized a series of 4 Risk Management Risk Management and underlined the need for
Seminars in the country (Delhi, Mumbai, Bangalore and organization to undertake risk profiling to meet future
Hyderabad) on the theme “The Imperative of Risk challenges.
Management in Turbulent Times”.
Prof Krishna Kumar, IIM Lucknow detailed factors like
Though Risk management has been in practice for long, increase in competitors, excess capacity creation, greater
its need is being felt even more due to market instabilities global integration, disruptive changes in business
and the inter-dependencies in a networked world. The environment, opportunistic behavior of firms and the
twin downturn of the global economy in quick succession, occasional failure of regulatory mechanisms as factors
the incredible downgrading of the US, monetary deficits leading to high risks. The ease of technology import and
of several European nations hovering on brinks of resources, while having reduced the business cycles in
bankruptcy, the uncertainty around the fate of Kyoto developing countries, had made it incumbent to practice
Protocol, spurt in dollar demand, the wild swings in oil strategic management with periodic review and revision
and gold prices, and natural turbulences such as the in the developing world. Acknowledging that risks
Iceland ash and Japanese Tsunami disrupting businesses differed from size and age of organizations, he
world-wide, all in a span of 3-4 years, have driven emphasized on Product design which needed to be
unprecedented volatility and turbulences. “embedded in local/domestic endowments”

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 ANNUAL REPORT 2012

to create a competitive edge. He also emphasized on Accreditation as an inspection body entails a complete re-
factors like cost control, concern for other haul of the management systems, with stringent
stakeholders/partners, output based planning, modular requirements for impartial operations and competency of
expansions to match rise in demand and exploiting asset the inspection staff, besides a deep understanding of the
potentials as risk mitigators. incumbent liabilities that accrue from certification of the
inspected material.
Mr Anupam Kaul, Principal Counselor, Confederation
of Indian Industry said that such Seminars help demystify ISO 17020 accreditation means, any product inspected
the subject and present simple approaches in identifying and certified by CEIL gets acceptance in global markets.
and managing risks in day to day work across the various CII Institute of Quality is the only body in the country
sectors. offering training and counseling support to certification
and inspection bodies, whose role has emerged strongly in
The Seminar series greatly assisted Indian managers to enhancing competitive edge of Indian industry through
master these twin challenges, which operate both at reliable product certifications for domestic and
strategic and operational level under volatile and international markets.
turbulent times and help them incubate resilience to
anticipate the unexpected, prepare to deal with MoUs signed
uncertainties and convert adversities into opportunities.
CII has recently signed a MOU with the Quality Council
Master Class on Risk Management of India (the national apex body for quality facilitation
established jointly by the Government of India and the
CII IQ joined Hands with KPMG to conduct a Master Indian Industry), for the development of Association level
Class on Risk Management at Bangalore. The Master Standards of industry and consumer interest. These
class received a very enthusiastic response both from standards will assist the CII’s and its affiliate member
manufacturing and service sectors. organizations in enhancing competitiveness as well as
overcome trade barriers wherever they exist.
CII Institute of Quality helps CEIL in getting ISO
accreditation CII-IQ signed an MoU with Lloyds Register Quality
Assurance, UK to do common programmes on various
subjects relating to Quality assurance.

The MoU with Ecolabs Pvt Ltd entails working together

to develop web based online QMS courses.

Post Graduate Diploma in Quality Management

This One year program, a first from the CII-IQ was

commenced for employees of Bharat Forge, Pune.

New programmes announced

Certification Engineers International Ltd, a wholly owned Some of the new programmes announced included
subsidiary of Engineers India Ltd was recently conferred with ISO Workshop on Innovation & Creativity in Manufacturing ;
17020 accreditation for its Inspection Services. CII Institute of
Quality provided counseling support for this prestigious Workshop on Strategic Quality Management ; Workshop
accreditation award from the National Accreditation Board for on Implementation of Risk Management and Workshop
Certification Bodies
on Cost Reduction Strategies in manufacturing
CEIL is one of the highly rated inspection bodies in the
QMS Group provided Counselling services to M N Dastur
country and is engaged in a vast variety of technical
& Co, Director General for Foreign Trade (DGFT),
scopes of operations including oil and gas and offshore
Automotive Component Manufacturers Association of
installations. CII IQ support ensured that the accreditation
India, Disaster Management Institute, General Motors
was granted for the entire scope, one of the largest in the
country.

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 ANNUAL REPORT 2012

India, ITC Limited, Rane Group as well as the CII Skills the school and institutes. This programme laid down
Division for accreditation as a Skills Certification Body special emphasis on school education and day–to-day
challenges in managing schools and institutions.
Standardization
Kendriya Vidyalayas, Jawahar Navodaya Vidyalayas,
Mr Anupam Kaul, Principal Counsellor was nominated to MGD Girls School, Presidency School, Ajmer, S V Public
the ISO Working Groups on the next revision of ISO 9001 School, Delhi Public School (DPS), Azim Premji Institute
and for the development of a new Standard on for Learning and Development and Paradise Children
Outsourcing. Mr Anupam Kaul was also elected to the Academy, BCM Arya School to name few. Many
BIS Chemicals Division Council. CII IQ continued to institutions including BM English School, Bangalore and
participate as member of the Nationl Accreditation Board Ambassador School Dubai invited for capacity building
for Certification Bodies and National Accreditation session for their staff.
Board for Testing and Calibration Laboratories.
A brainstorming session for the Union Territory of Daman
CII IQ prepared a detailed analysis report on the proposed & Diu and Dadra & Nagar Haveli was conducted to
amendment to the BIS Amendment Bill. develop a comprehensive roadmap for improving the
Quality of education in schools managed by the
Under the MOU with the Quality Council of India CII IQ Administration.
commenced the development of Association level
Standards. The first Standard being developed in this Leadership Development Programmes
series is on 'Complaints handling' and the final draft is
The annual 6 day programme Chinmaya Netritva- A
ready. While an ISO Standard ISO 10002 is available for
Workshop on Quality Vidyalaya Leadership for Central
self-implementation, it being a guidance standard is not
Chinmaya Mission Trust managed schools was held
amenable for any contractual agreements or for third party
on10th - 15th May, 2012 Coimbatore and over 35
certification. The Complaints Handling Standard being
participant Leaders across the country participated in the
developed by CII is normative in nature, will facilitate
same and exclusive review session was held for the earlier
independent recognition in the form of certification.
session. The 6 day workshop had inspiring movies to
impress on the delegates the qualities of a leader and
sharing of best practices by the delegates was a welcome
The year saw capacity building programmes, change from the hectic schedule of workshop. The session
Counselling, conclaves, summits, School Excellence were delivered through presentation, hands on activities,
Clusters, accreditation of School supported by the team
role play, case studies movie review and school visit. The
and International assignments.
learning of each school was shared and reviewed
Two major milestones achieved by the Team were Inking feedback was provided for accelerating their excellence
of Pact with the Andaman Nicobar Administration and journey.
releasing of “CII IQ Education Excellence Initiatives: A
The KLE Education society Belgaum also invited to
decade in review”, a study done by Centre for Public
conducted 6 days residential Quality School Leadership
Policy, IIM Bangalore.
Programme for its schools at Belguam.
.
Capacity Building Programmes
CII IQ was empanelled by Central Board for Secondary
Many progamme were conducted at various location like Education( CBSE ) for conducting 5 days Residential
Chandigarh, Jaipur, Lucknow, Jodhpur, Guwahati and Programme ‘Effective School Management and
Ludhiana with the help of CII regional & state offices for Leadership Programme’ for its schools Principals
the School Leadership team.The programme focused on across the Country.
providing an insight into the philosophy of “Total Quality
Management in Education”, its application and benefits to

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 ANNUAL REPORT 2012

Empowering schools thrugh hand holding services

The handholding services continued for various

institutions including BVB RK Sarda, NH Goel World
School, TVS schools, SDH Jain School, Goa University,
MEPCO School, Sat Paul Mittal School, Ludhiana and
others were provided for education.

An exclusive benchmarking initiative ‘PSG Mission 2025

: Benchmarking’ for PSG Charity and sons Coimbatore
has been initiated this year for its institutions.
Delegates arriving for the CII National Summit on Quality
The first offshore counselling assignment for Ambassador Education in the Infosys campus in Bangalore
Education Dubai also kicked off this year to help its
schools to achieve the KHDA DSIB standards. colleges over the last six decades across the nation, the
next logical progression that it aims is to re-orient these to
provide quality education. The only driver that could
bring in a radical transformation in this mission critical
segment of the economy is Innovation.

Over the two days delegates explored how innovation

actually happens, how to build and sustain cultures of
innovation, and how change resistant institutions can
change their ways. They also heard the stories of
breakthroughs, with presentations by some of the
brightest minds in the field about their innovations in
L to R : Mr. S Vaitheeswaran, MD and CEO Manipal Global Education
Services ,Mr. K N Shenoy Past Chairman CII,Mr. CT Ravi, Minister of numerous facets of the educational process, from science
Higher Education, Government of Karnataka Mr. S Chandrasekar, to fine arts. The summit served as a think tank for
Managing Director, Bhoruka Power Limited, & Dr A Senthil Kumaran,
Principal Counsellor- Education Excellence, CII IQ releasing the educators and innovators in various disciplines.
publication “CII IQ Education Excellence Initiatives: A decade in
review”, a study done by Centre for Public Policy, IIM Bangalore After releasing “CII IQ Education Excellence Initiatives:
A decade in review”, a study done by Centre for Public
Events/conclaves Policy, IIM Bangalore and during his Inaugural address
Minister of Higher Education, Government of Karnataka
National, regional and state level forum /platforms were Mr. CT Ravi said how the present issues strongly
created for role modeling schools, colleges, NGO’s, determine the future of education in India. Today the
government institutions and corporate to share their whole world is looking at India and its growth. For this the
excellence journey with others. quality in education is the primary need of the hour. He
emphasized on covering broader subjects but with in-
National Summit on Quality in Education : Bangalore depth knowledge of the same. He added with more than 45
percent of population below the age of 25, India has a
Redefining delivery of Quality Education for every Child huge challenge on hand. The demographic dividend will
– Innovate, Lead and Share

“Innovation opens up new vistas of knowledge and new

dimensions to our imagination to make everyday life
more meaningful and richer in depth and content”: Dr.
Abdul Kalam. This theme echoed across the various
sessions held during the National Summit on Quality in
Education held by CII Institute of Quality on 14 – 15
September, 2012 at Infosys Limited, Bangalore. India
having achieved the basic goal of establishing schools and Section of the delegates attending the CII National Summit on
Quality Education in the Infosys campus in Bangalore

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 ANNUAL REPORT 2012

turn a boon or a bane depending on how she educates this smallest practice improvement in the delivering
youth force. It is the most appropriate time for all education has bring about change in the current education
stakeholders in the education sector to take ownership and scenario in Rural India during the session on Quality
come up with strategies and policy initiatives that will Environment for Innovation - the mirror of our attitudes
help India to move into the next decade as the most and expectations.
powerful force and a revered global entity. He appreciated
CII for organizing this summit which is an excellent ‘We need to create and organization that’s sustainable so
platform for sharing of ideas and urged each and every that it can last. We need to innovate with things around us
delegate to make the most of the enlightening sessions with a sense of passion, desire, openness and a willingness
planned for the two days and give recommendations to to experiment’ said Mr. Srikantan Moorthy, Infosys while
Government to take it forward. delivering his talk on Building Tomorrow’s Enterprise.‘
Innovations are smash events, they are the confluence of
Mr. S Vaitheeswaran, MD and CEO Manipal Global mind, market and the right timing plus the receptivity of
Education Services, in his keynote address said that the the consumer to make an innovation happen’ said Mr.
theme itself reflects the importance and urgency in front Gopichand Katragadda, Managing Director of GE India
of Indian education system. He further stressed on the Technology Centre. Mr. Aroon Raman, Managing
power of shared knowledge, for in 21st century there are Director of Raman Fibre Science spoke about the attempt
no citadels of secrecy and that there’s hope for more to create that spark required in this day and age to see
growth in the nation, when education becomes the theme things in new perspective, open up to what’s happening
to work on. Today there is need to innovate & further around us and inculcate ourselves and our students with
sharing of knowledge which is important for nurturing a the values that would make them and us better human
Quality learning environment said Mr. K N Shenoy beings.
during his Special address.
With a paradigm shift in teaching learning methodologies,
Promoting creativity and incentivizing innovations there is an accompanying need to bring about changes in
through our educational institutions is a first step towards evaluation/ assessment techniques also. The relationship
broadening and deepening the impact of innovations in between assessment practices and the overall quality of
our society and economy said Mr. S Chandrashekar, teaching and learning is often underestimated, yet
Managing Director, Bhoruka Power Limited & Chairman assessment requirements and the clarity of assessment
of the Summit. In large scale education systems such as criteria and standards significantly influence the
ours, catering to a vast population with relatively limited effectiveness of student learning. Prof Indira Parikh,
resources, this is a major challenge. At the same time, with Founder President, FLAME School of Performing Arts,
rapid advances in new technologies, changing needs of Pune Prof LeeAnne Wilson of Husson University, USA,
the economy, and the very presence of the challenges Mr. G Balasubramanian, Former Director- Academics,
identified above, the sector itself presents a fertile ground CBSE also shared their views.
for pioneering innovations.
Accreditation is all about benchmarking oneself against a
The summit kicked off with a power panel on Setting the set of rules, models and getting endorsed by a body to
stage for Innovation in Quality Education through know one’s strengths, weaknesses and areas to improve
building a culture of innovation Rev Fr Dr Thomas C on to maintain a certain standard said Mr. Satyendra
Mathew, Vice Chancellor, Christ University, Mr. Ryan Kumar, Senior Vice President and Global Head Quality
Pinto, CEO, Ryan group of institutions, Prof. A M Infosys Limited. Dr M Ponnavaikko, Vice-Chancellor,
Kaveriappa, Executive Director and Member Secretary, SRM University Mr. Dilip Chenoy , CEO & Managing
Karnataka State Higher Education Council, Mr. Amit Director of National Skill Development Corporation, Ms
Kaushik, MD, Educomp Infrastructure and School Mgmt. Sharmila Ghosh, Head-New Programme Initiatives, The
Ltd. and others. Future Foundation School who added that excellence is a
battle with our own self to become better and better
Dr B Yashovarma Principal, SDM College Ujjire shared through a clearly defined roadmap for Excellence journey
on the changing rural demography and explained how towards accreditation.
important holistic education and experimental learning
were key ingredients for skill development. How their

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 ANNUAL REPORT 2012

Inclusive education is based on the right of all learners to a for mutual benefit. Synergy will help both industry and
quality education that meets basic learning needs and institutions to grow and soar. He insisted that while self
enriches lives. Fr Dr Varkey, Principal of St Mary School, introspection was important, it was all the more important
Pattom during the session on making inclusiveness not to indulge in self flagellation as that would stunt
happen explained how his school brings in students from growth in any sphere of life. He further stressed on the
varied economic backgrounds, with different interests need to support Indian languages as part of education as it
under one roof to open doors of knowledge across the was crucial for developing competitive strengths.
society. Ms Manjushre of the EKAL Vidyalaya Leveraging Indian Education for successes of Indian
Foundation of India spoke with passion about working Business was the need of the hour.
towards community empowerment wherein she said that
ordinary people with their extraordinary efforts can bring Mr S Chandrasekhar, Chairman, National Accreditation
out remarkable results. She emphasized on bridging Board for Education and Training & MD, Bhoruka Power
social disparities through inclusive education. Corporation Limited delivering the keynote address
called upon help from the private sector to strengthen the
The icing on the summit was the guided tour of Infosys quality of education services being provided. He said that
Limited which was eye opener for many education sector while institutions must aim for excellence, creating and
participants who have travelled wide and far across the sustaining few islands of excellence was not very
country and outside. On the whole the speakers brought in beneficial.
an ocean of knowledge, a sea of experience that they
shared with over 550 delegates by Igniting minds to work Mr K Senthil Ganesh, Convenor – Education & III Panel,
towards change which was the essence of the two day CII Coimbatore Zone & Managing Trustee, RVS
event was successfully with appreciations. CII IQ’s goal Educational Institutions felt that competition meant
was achieved with every delegate heading home with at crafting a unique place for oneself in any area of
least one revolutionary idea and associations that will operation. It was important to focus on the kind of
transform their institution and benefiting their most customers that one would be addressing.
important stakeholder, the Student ; Assuring that
The tenth edition saw presentations from University of
education institutions would become engines of change in
Hull, IIT Chennai, Prof Srinivasan Suryanarayan,
their communities.
Professor (Retd) of Aerospace Engineering, IIT Bombay.
Regional Summit on Quality in Education: Coimbatore Mr Ramanathan Somasundaram, Founder, vSocialize, Mr
Solaikutty Dhanabal, Academic Program Manager,
CII IQ along with CII Coimbatore Zone organized the National Instruments – India, Dr Xavier Alphonse S J,
Tenth Edition of the Regional Summit on Quality in Director – Alumni Relations, Loyola College, Chennai.
Education on 23 – 24 November 2012 at Coimbatore Dr Kanika Khandelwal, Associate Professor
attended by over 170 delegates from Tamil Nadu, Kerala –Department of Psychology, Convenor – Office of
and other states. Through this summit, a platform was International Programs, Lady Shri Ram College for
provided for different stakeholders to interact and share Women, New Delhi & others.
their experiences on the initiatives undertaken in the field
of Research and Consulting, to bring about Quality in The Summit ended with the presentation of a case study
Education. The Summit set the stage for the educationists by the AICTE – CII Survey Winner, PSG College of
to discuss issues of prime importance and concern such as Technology. Prof Rudramoorthy and Prof Mohan Ram
change, technological advancements which helped in spoke about the importance of Industry Institution
moulding the current practices so as to best suit the needs Interaction.
of the stakeholders.
School Excellence Conclave : Vizag
Freedom lies in the recognition of reality, said Dr Y S
CII-IQ, YI chapter of Vizag jointly hosted its First
Rajan, Chairman, National Board of Accreditation (NBA)
Editionof School Excellence Conclave in Visakapatnam
while addressing the audience during the inaugural
on 11 April 2012. The basic objectives of this Conclave
session of the Regional Summit on Quality in Education
were to update all educational stakeholders about the
in Coimbatore. He said that Industry must concentrate on
a few parts of Indian higher education and derive the best

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 ANNUAL REPORT 2012

changing needs of this sector; Emphasise on the

importance & sustaining of delivering Quality Education
;Provide an opportunity for dialogue among educational
leaders for sharing their strategies, innovations,
successes, challenges and concerns which would enrich
their knowledge and perspective for effective and
sustainable growth of Schools.

The broad topics deliberated in the Conclave included the

status of school education in the past, the present trend and
future challenges that institutions would face in delivering
quality education. A government and private school
L to R: Dr Amrita Dass, Founder-Director, ICS International, Mr
Partha Sarthi Sen Sharma, Secretary-Secondary Education, GoUP, shared their experiences on the importance of NABET
Mr Jayant Krishna, Co-Chairman, CII Northern Region Task Force Accreditation in sustaining quality, establishing systems
on Skills and Education & Principal Consultant & Regional Head,
Tata Consultancy Services and Dr Senthil Kumaran, Principal and processes. The changes required in pedagogy, the
Counsellor-Education, CII Institute of Quality at the Lamp lighting various resource integration and importance of life skills
ceremony
for improving the effectiveness in teaching learning
process was also presented by various speakers. A Panel
discussion by representatives of teacher, management
representative, principal on the challenges each
stakeholder faces in improving the Quality of school
education.

L to R: Mr Jayant Krishna, Co-Chairman, CII Northern Region

Task Force on Skills and Education & Principal Consultant &
Regional Head, Tata Consultancy Services, Mr Partha Sarthi Sen
Sharma, Secretary-Secondary Education, GoUP and Dr Amrita
Dass, Founder-Director, ICS International, at the inaugural of the 2
day workshop on Education Excellence for School Leadership Team
held on 6-7 August, 2012 at Lucknow
Dr A Senthil Kumaran, Principal Counsellor, CII Institute of
Quality, Bangalore conducting the programme

Mrs Poonam Shah Srinath, Chapter Chair, CII YI, Vizag Chapter
delivering the concluding remarks Mr G Sambasiva Rao, Chairman, CII Visakhapatnam Zone
delivering the welcome speech

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 ANNUAL REPORT 2012

the inaugural session highlight the Administration

initiatives to promote Quality in the schools. In his
keynote address Mr Amit Kaushik, Managing Director,
Educomp Infrastructure and School Management Ltd,
Gurgaon, shared that “The present time is the most
exciting time to be in the education sector in India as a lot
of changes are taking place which will transform the
educational landscape of the country soon. Education in
India, particularly elementary education, needs to catch
up with the changing needs of society. The schools of
today will have to focus increasingly on diversity and
teaching children how to live in a globalised world”.
Cdr. A K Sharma, Director, Navy Children School, Vizag addressing Other speakers included Dr. A.K. Sharma, Former
the gathering on the theme address. Others from left to right:
Mr Vasu Prakash, CEO, Sriprakash Group of Institutions, Director, NCERT, Mr. Vijay Chadda, CEO, Bharti
Mrs Poonam Shah Srinath, Chapter Chair, CII YI, Vizag Chapter, Foundation, Mr. Bipin Bhadran, COO & Director,
Mr G Sambasiva Rao, Chairman, CII Visakhapatnam Zone, Mr. K
Ganesan, Head, CII – Vizag Zone & Mrs S Sayeelakshmi, Senior
Education Design Architecture, Mr. Winston Gomez,
Counsellor, CII Institute Of Quality, Bangalore Principal, Ambassador School, Mr. Julian Egbert,
Principal, O P Jindal Modern School, Hisar, Mr. P C
Around 80 participants, Principals, Senior Teachers, Sharma, Principal, Kendriya Vidyalaya OCF, Chandigarh
Administrators and Management committee members and others.
from various schools who are embarking on excellence
Higher Education Conclave : Erode
journey through the quality approach, supporting the
cause of education in corporate and non government The maiden Higher Education Conclave Building
sectors, attended the conclave. Competitiveness in Higher Education : Challenges &
Opportunities was held at Salem on 15 December, 2012
with over 120 participants from in and around Salem.

The Conclave was inaugurated by Dr K P Isaac, Member

Secretary, All India Council of Technical Education and
Dr S K Sundararaman, Director of Bannari Amman
Institute of Technology delivered the keynote address. Dr
Anand Samuel Pro Vice Chancellor VIT University, Mr A
K Pattabiraman, Head - Accreditation Process for South
India, TATA Consultancy Services, Mr P Prabhakaran,
Regional Head South, TÜV Rheinland (India) Private
Limited, Dr Xavier Alphonse S J, Director – Alumni
Relations, Loyola College, Dr K A Jagadeesh, Associate
Chief Guest Dr S M Seth, Chairman, Poornima Group of Colleges,
Jaipur speaking during the programme Professor - Dept of Mechanical Engineering, PSG
College of Technology & others shared their case studies
and views.
School Excellence Conclave, Chandigarh
First Government MoU with EE team
The maiden School Excellence Conclave in
Chandigarh with the theme ‘Quality Education: Andaman & Nicobar Administration inks pact with
Preparing Next Gen School Leadership was held on 10 CII IQ on improving Quality Of School Education
october, 2012 over 130 participant across Norther region
participated in the same. The programme was inaugurated The Directorate of Education, Andaman & Nicobar
by Mr Hussan Lal, Secretary Education, Govt. of Administration is implementing a new initiative
Punjab, Mr Upkar Singh, Director Public Instruction titled“Project Shikshotam” towards the improvement of
(Schools), Chandigarh Administration addressed during quality of school education in Andaman & Nicobar

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 ANNUAL REPORT 2012

Success story

The Future Foundation School, Kolkata

TFFS approached CII IQ for help in enhancing school

effectiveness. A two day ‘School Excellence Program’
was conducted for the school staff, at the end of which it
was agreed to implement the Quality Control of India
(QCI) – National Accreditation Board for Education and
Training (NABET) School Governance Standards, and
work towards getting the accreditation in the process.
Starting from July 2010, the CII IQ Education Excellence
Mrs Greeta Varughese, Senior Director & Head CII Institute of team worked towards laying the foundation for the
Quality exchanging the MoU with Mr R Devdas , Director NABET accreditation.
Education Andaman & Nicobar Administration. Others from left:
Dr A Senthil Kumaran, Principal Counsellor - Education After an initial visit for gap analysis, the CII IQ teamof
Excellence, CII-IQ, Mr Shakti Sinha, IAS Chief Secretary, Andaman
& Nicobar Administration and Mr Bhupinder S Bhalla, IAS, counsellors trained the core team at TFFS in TQM
Secretary & Commissioner, Education, Andaman & Nicobar principles, QCI framework, process-mapping and self-
Administration. The Directorate of Education, Andaman & Nicobar
Administration is implementing a new initiative titled “Project
assessment using QCI School Governance Standards.
Shikshotam” towards the improvement of quality of school These were followed by counselling sessions to help
education in Andaman & Nicobar Islands through a partnership TFFS in process mapping and implementation. A group of
with CII Institute of Quality.
assessors was identified and periodic self-assessments of
the school were done to evaluate the progress.
Islands through a partnership with CII Institute of Quality.
To formalize the partnership, a Memorandum of As a result of these efforts, the school has developed an
Understanding (MoU) was executed on 11th April 2012 all-encompassing, robust process manual which acts a
between Directorate of Education and CII Institute of guide and reference for decision-making. Some of the
Quality, Bangalore. The MOU was signed by the Director specific key outputs of this counselling journey have
of Education, A&N Administration and Senior Director been:
and Head, CII Institute of Quality at Secretariat, Port
Blair in the presence of Chief Secretary. Commissioner & Review of vision and mission
?
Review of school’s objectives
?
Secretary (Education), Mr Bhupinder S Bhalla, Secretary, Creation of organisation chart
?
Education, A&N Administration, Dr A Senthil Kumaran Defining roles and responsibilities
?
Principal Counsellor-Education Excellence & others Planning of resources
?
were also present. 5S – ‘Cleaner and Safer’ schools implementation
?
Identification of key processes and support processes
?
Under the MoU, CII Institute of Quality will help and Mapping of processes
?
assist the Directorate of Education in facilitating Data collection & analysis
?
development of roadmap for implementation of Project Review for effectiveness
?
Shikshotam in government schools managed by A&N
The Journey saw its milestone achieved through
Administration. This would include the facilitation of accreditation on 10th October, 2012 at New Delhi from
development of a vision document. It will also develop a Ms Sheila Dixit, Hon’ble Chief Minister, New Delhi
cluster of 10 schools, which would work together towards with the Counselling & training support of CII IQ EE
improving their practices and performance, through Team
mutual sharing and learning. These schools would
undertake a journey based on an agreed roadmap with the Advocacy Initiatives
aim of achieving accreditation by NABET.
CII IQ EE team was also invited to share at the World
Based on the learning & progress made during the process Quality Congress, Mumbai, Christ University’s National
implementation of the first cluster, more school clusters Workshop for Academic Leadership for Heads of
may be added over a period of time to accelerate the pace Departments and also at International Children Science &
and scale of implementation of the project. Maths Festival , Vizag organised by Sri Prakash group of
Institutions.
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ANNUAL REPORT 2012

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 ANNUAL REPORT 2012

CII Institute of Quality, Bangalore that capture and deflect airflow into a large plenum
chamber, which is located adjacent to the main building.
From the plenum chamber, the air is fed into the various
training halls.

The CII Institute of Quality Bangalore has been sponsored

by ABB Ltd and is spread over 4 acres of scenic land on
the western outskirts of the garden city.The Institute is a
modern piece of eye-catching architecture blending into The warm air rises and is bled away through vents. During
the hilly terrain in which it is located. hot weather, micronisers, located at the top of each tower
dispense an atomized spray of water, which mixes with
The building has been designed to be eco-friendly, with the incoming air, evaporates and produces cooling.
minimum impact on the environment and using green Incoming temperatures can be thus be lowered by 100c,
energy on saving technologies. which is sufficient to bring indoor air temperature into the
comfort zone. More importantly, the air being fed into the
The landscaping has been designed to enhance the beauty
building is always new and not re circulated. Therefore it
of the surroundings and provide a peaceful ambience
is always fresh and oxygen rich. No one feels sleepy and
suited to an institute of learning. Some of the unique
drowsy during sessions, even after a sumptuous lunch.
features of the building as are follows
. Day lighting
Passive Downdraft Environmental Cooling (PDEC)

At the very outset, CII decided to introduce

environmental cooling instead of costly and energy
hungry air conditioning. Accordingly, PEDC was
integrated into the architecture at the design stage.

This system has been developed after study of ancient

public buildings and palaces in India, which were
instrumented to record all aspects of indoor air quality.

The data recorded over a period of one year was then used
to design a CAD programme, for adaptation and design of
cooling systems for buildings. Basically, the system
consists of 15-meter tall wind catchers, which are towers

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 ANNUAL REPORT 2012

The entire building has been designed to use natural light. 1993
There is no need to use power for lighting even on the First Quality Summit organised
?
dullest day. On bright days, excess light is filtered through Work in the area of Quality in Governance begins
?
CII recommends the setting up of Quality Council of
?
specially designed blinds. Together with power saved
India (QCI) for providing a mechanism for national
from air conditioning, this represents huge energy savings accreditation
during normal operation of the institute.
1994
Water Management CII adopts the EFQM Model and introduces the
?
Business Excellence Model and the CII-EXIM Bank
Since water is not provided by the civic authorities, The Award in India
CII IQ accesses and treats ground water from bore wells to
meet its requirements. The waster used is of very good 1995
quality and all of it is recycled through septic tanks and re- Training & Counselling services for Education Sector
?
begin
fed into the environment through soak pits. CII Centre of Excellence (COE) on Quality announced
?

Rainwater falling on the building and site is also

1996
channeled into natural reservoirs and absorbed as ground Foundation Stone laid for CII Institute of Quality
?
water.

Building Materials 1997

First CII-EXIM Bank Award for Business Excellence
?
In order to save costs and energy, all materials in the won by Hewlett Packard, India
Training & Counselling Services for Laboratory /
?
building have been obtained from local sources. Further, Measurement commence
no polished granite / marble has been used. Only eco-
friendly materials like rough granite, local stone, recycled 1998
wood, cement and steel comprise the building. Yet, the The TPM Club India established
?
unique design and beautiful landscaping provide a unique First TQM Cluster in the Manufacturing Sector starts
?
experience for the participants who come to the institute with Prof. Y Tsuda
First Summit on Quality in Education organised
?
to imbibe its ambience and learning.
1999
Milestones
Clusters on TQM started
?
CII sets up the Institute of Quality in Bangalore
?
Our Quality Journey. . .

1988 2000
A Division for promoting TQM set up
? Tata Steel wins the CII-EXIM Bank Award for
?
First Monthly Quality News published
? Business Excellence
CEI Code for Operation on TQM published
? CII IQ Advisory Council set up
?

1989 2001
First International Mission on TQM to JUSE, Japan
? CII Institute of Quality inaugurated
?
Awareness and Counselling Services on TQM and ISO
? Training Programmes on General Management
?
9000 begin introduced

1990 2002
World Quality Day celebrated
? Infosys Technologies wins the CII-EXIM Bank Award
?
for Business Excellence
1991 Training & Counselling Services for Food Sector
?
First-ever TQM Seminar with two Japanese experts viz.
? introduced
Prof. Miyauchi and Prof. Washio conducted in India
2003
1992 Services in Food Sector extended to Bangladesh
?
Sundram Fasteners Limited, Chennai becomes the first
? CII Institute of Quality becomes a member of GEM
?
company to obtain ISO 9000 certification with the (Global Excellence Model) Council
support of CII’s TQM Division The Lean concept introduced
?

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 ANNUAL REPORT 2012

2004 2008
Breakthrough Management concept with Prof. Shoji
? Business Excellence Award among Small & Medium
?
Shiba introduced Businesses initiated
School Cluster established
? Education Excellence Model launched
?
HACCP Cluster on Food begins
? Business Continuity Management Services launched
?
Six Sigma services introduced
?

2009
2005 World Food Day Celebrations
?
Tata Motors (CVBU) wins the CII-EXIM Bank Award
? Launch of Road Safety Initiative
?
for Business Excellence 6-month Certificate Course on Quality Management &
?
The First Tea Cluster constituting 7 tea units certified
? Analytical Techniques launched
to HACCP Food Safety Management Systems

2010
2006 Maturity Model for Excellence in Food Safety
?
Legal Metrology Training introduced
? Launched
Tata Consultancy Services wins the CII-EXIM Bank
? Business Excellence Model updated on 2010 revisions
?
Award for Business Excellence First ever Lean Mission to Japan Oragsnised
?
BHEL, Haridwar becomes the first Prize Winner of the
? First National Conference on Quality in Healthcare held
?
CII-EXIM Bank Award for Business Excellence

2011
2007 Dr A P J Abdul Kalam, Former President of India
?
delivered the IQ Anniversary Day Lecture in the
CII certified as Assessment Agency for TPM
?
Institure premises
Excellence Award
Lean Management Division set up
?
Food Safety & Quality extends its HACCP consultancy
?
services to the Hotels & Restaurants Sector
CII participates in the WorldSkills Competition for the
? 2012
first time First National Lab Conclave
?

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 ANNUAL REPORT 2012

The Confederation of Indian Industry (CII) works to create and sustain an environment conducive to the development of
India, partnering industry, Government, and civil society, through advisory and consultative processes.

CII is a non-government, not-for-profit, industry-led and industry-managed organization, playing a proactive role in India's
development process. Founded over 118 years ago, India's premier business association has over 7100 members, from the
private as well as public sectors, including SMEs and MNCs, and an indirect membership of over 90,000 enterprises from
around 257 national and regional sectoral industry bodies.

CII charts change by working closely with Government on policy issues, interfacing with thought leaders, and enhancing
efficiency, competitiveness and business opportunities for industry through a range of specialized services and strategic
global linkages. It also provides a platform for consensus-building and networking on key issues.

Extending its agenda beyond business, CII assists industry to identify and execute corporate citizenship programmes.
Partnerships with civil society organizations carry forward corporate initiatives for integrated and inclusive development
across diverse domains including affirmative action, healthcare, education, livelihood, diversity management, skill
development, empowerment of women, and water, to name a few.

The CII Theme for 2013-14 is Accelerating Economic Growth through Innovation, Transformation, Inclusion and
Governance. Towards this, CII advocacy will accord top priority to stepping up the growth trajectory of the nation, while
retaining a strong focus on accountability, transparency and measurement in the corporate and social eco-system, building a
knowledge economy, and broad-basing development to help deliver the fruits of progress to all.

With 63 offices, including 10 Centres of Excellence, in India, and 7 overseas offices in Australia, China, France, Singapore,
South Africa, UK, and USA, as well as institutional partnerships with 224 counterpart organizations in 90 countries, CII
serves as a reference point for Indian industry and the international business community.

For further details, please contact:

[email protected]

Confederation of Indian Industry Chennai Gurgaon Pune

CII Institute of Quality Confederation of Indian Industry Confederation of Indian Industry Confederation of Indian Industry
Bharat Nagara 2nd Stage Southern Region Plot No. 249 F, Sector - 18 Pune Zonal Office
Magadi Road, Vishwaneedam Post, 98/1,Velacherry main road Phase IV, Udyog Vihar 10th Floor, Office D, Godrej Eternia-C,
Guindy. Chennai 600032 Gurgaon - 122015 'B' Wing, 3, Off Pune Mumbai Highway
Bangalore - 560 091
T : +91 44 42444555 T : +91 124 4014060-67 Wakdewadi, Shivajinagar, Pune 411 005
T : +91 80 23286085 / 7690/9391
F : +91 44 42444510 F : +91 124 4014069 / 80 T : +91 20 66075800 / 01
F : +91 80 23280314 F : +91 20 66075822

CII Headquarters : Confederation of Indian Industry

Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi 110003.
Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168

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