Mock Interview Questions
Mock Interview Questions
1. What has been the most stressful situation you have ever found yourself
in at work? How did you handle it?
2. What have you done in the past to prevent a situation from becoming
too stressful for you or your colleagues to handle?
ADAPTABILITY
1. What process do you use to check that you have the right details from a
customer?
2. Give me an example of a time you discovered an error that been
overlooked by a colleague. What did you do? What was the outcome?
3. Tell me about a time that you were confused by a customer’s request.
What steps did you take to clarify things?
COMMUNICATION
1. When was the last time you thought “outside the box” and how did you
do it? Why?
2. Tell me about a problem that you’ve solved in a unique or unusual way.
What was the outcome? Were you happy or satisfied with it?
3. Give me an example of when someone brought you a new idea that was
odd or unusual. What did you do?
4. When have you brought an innovative idea into your team? How was it
received?
DECISION MAKING
1. Tell me about a time when you had to make a decision without all the
information you needed. How did you handle it?
2. Give me an example of a time when you had to be quick in coming to a
decision. What obstacles did you face?
3. What is the most difficult decision you’ve ever had to make till date?
How did you arrive at your decision? What was the result?
4. Give me an example of a decision you made that you ultimately
regretted. What happened?
GOAL SETTING
1. Where do you see yourself down the line next 5 years from now? How
will you achieve it?
2. How have you gone about setting short-term goals and long-term goals
for yourself? What steps did you take along the way to keep yourself
accountable?
INITIATIVE
INTEGRITY/HONESTY
1. Discuss a time when your integrity was challenged. How did you handle
it?
2. Tell me about a time when you experienced a loss for doing what is
right. How did you react?
3. Tell me about a situation when you felt honesty was inappropriate.
Why? What did you do?
4. Give a specific example of a policy you conformed to with which you did
not agree. Why?
INTERPERSONAL SKILLS
1. Give an example of when you had to work with someone who was
difficult to get along with. How/why was this person difficult? How did
you handle it? How did the relationship progress?
2. Describe a situation where you found yourself dealing with someone
who didn’t like you. How did you handle it?
3. Tell me about a time when you had to work on a team with someone you
did not get along with. What happened?
4. Describe a situation where you had a conflict with another individual,
and how you dealt with it. What was the outcome? How did you feel
about it?
LEADERSHIP
1. Tell me about a team project when you had to take charge of the project?
What did you do? What was the result?
2. Describe a leadership role of yours outside of work. Why did you
commit your time to it? How did you feel about it?
3. What is the toughest group that you have ever had to lead? What were
the obstacles? How did you handle the situation?
4. What has been your greatest leadership achievement in a professional
environment? Talk through the steps you took to reach it.
5. What have been the greatest obstacles you have faced in
building/growing a team?
6. Describe a time when you have not only been responsible for leading a
team of people but for also doing the same job as your team members?
How did you juggle/balance your time?