DOT AO 2020 002 Guidelines Under Community Quarantine PDF
DOT AO 2020 002 Guidelines Under Community Quarantine PDF
DOT AO 2020 002 Guidelines Under Community Quarantine PDF
2020-002
WHEREAS, under Republic Act (RA) No. 11469 or the Bayanihan To Heal as One Act, the
President is authorized to direct the operation of establishments to carry out the declared national
policy of mitigating the transmission of COVID-19;
WHEREAS, under the Memorandum of the Executive Secretary dated 28 March 2020, the
Department of Tourism (DOT) is directed to issue guidelines for the exercise of the President’s
mandate under the Bayanihan To Heal as One Act;
WHEREAS, pursuant to RA 9593 or the Tourism Act of 2009, the DOT is mandated to promulgate
rules and regulations governing the operation and activities of all tourism enterprises;
WHEREAS, on 18 March 2020, the DOT issued Administrative Order (AO) No. 2020-001
providing for the Implementing Rules and Regulations (IRR) on the limited operations of
accommodation establishments during the period of Enhanced Community Quarantine (ECQ);
WHEREAS, on 25 March 2020, the DOT issued AO No. 2020-001-B to expand the IRR coverage
to stranded passengers and to provide for conditions for room occupancy during the ECQ;
WHEREAS, on 11 May 2020 and 13 May 2020, the Inter-Agency Task Force (IATF) for the
Management of Emerging Infectious Diseases issued Resolution No. 35 and Resolution No. 35-
A, respectively, declaring certain areas in the Philippines to be no longer under an ECQ, but a
Modified Enhanced Community Quarantine (MECQ) or a General Community Quarantine (GCQ);
WHEREAS, on 15 May 2020, the IATF approved the Omnibus Guidelines on the Implementation
of Community Quarantine in the Philippines (“IATF Omnibus Guidelines”);
WHEREAS, pursuant to the DOT’s mandate, and in view of the need to provide general guidance
on the operations of accommodation establishments under the different categories of Community
Quarantine, these Guidelines are hereby issued as follows:
I. GENERAL PROVISIONS
Section 1. Short Title. – This Order shall be known as the “Community Quarantine
Guidelines for Hotel Operations.”
(b) “Community Quarantine” refers to the restriction of movement within, into, or out of the
area of quarantine of individuals, large groups of people, or communities designed to
reduce the likelihood of transmission of COVID-19 among persons in and to persons
outside the affected area.
(c) “Distressed OFW” shall refer to an OFW eligible to avail of accommodation assistance
from the Overseas Workers Welfare Administration (OWWA) pursuant to relevant OWWA
guidelines and issuances.
(d) “DOT Accreditation” shall refer to a certification issued by the DOT to an Accommodation
Establishment that officially recognizes it as having complied with the minimum standards
for the operation of tourism facilities and services.
(e) “DOT Certificate of Authority to Operate” refers to a certification issued by the DOT that
an Accommodation Establishment in an area placed under a Community Quarantine may
commence operations subject to these Guidelines.
(g) “Foreign Guests” and “Foreigners” shall refer to persons holding passports issued in a
foreign country.
(i) “Health Workers” shall refer to all persons who are engaged in health and health-related
work, and all persons employed in hospitals, sanitaria, health infirmaries, health centers,
clinics, other health-related establishments (Republic Act No. 7305), and quarantine
facilities.
(j) “In House Staff” shall refer to personnel of Accommodation Establishments who are
provided house use or free room stays within the premises for the purpose of rendering
services to guests.
(k) “Long Staying Guests” shall refer to guests who have existing long-term leases.
(l) “Minimum Public Health Standards” refers to guidelines set by the Department of Health
(DOH), as well as sector-relevant guidelines to aid all sectors in all settings to implement
non-pharmaceutical interventions (NPI), which refer to public health measures that do not
involve vaccines, medications, or other pharmaceutical interventions, which individuals
and communities can carry out in order to reduce transmission rates, contact rates, and
the duration of infectiousness of individuals in the population to mitigate COVID-19.
(m) “Modified Enhanced Community Quarantine” or MECQ refers to the transition phase
between ECQ and GCQ, when these temporary measures are relaxed: stringent limiting
movement and transportation of people, strict regulation of operating industries, provision
of food and essential services, and heightened presence of uniformed personnel to
enforce community quarantine protocols become less necessary.
(n) “Modified General Community Quarantine” or MGCQ refers to the transition phase
between GCQ and New Normal, when these temporary measures are relaxed: limiting
movement and transportation, the regulation of operating industries, and the presence of
uniformed personnel to enforce community quarantine become less necessary.
(o) “New Normal” refers to the emerging behaviors, situations, and minimum public health
standards that will be institutionalized in common or routine practices and remain even
after the pandemic while the disease is not totally eradicated through means such as
widespread immunization. These include actions that will become second nature to the
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general public as well as policies such as bans on large gatherings that will continue to
remain in force.
(q) “Operational Capacity” refers to such a maximum number of employees or workers who
can be permitted or required to physically report to work on-site in a particular office or
establishment.
(r) “Overseas Filipino Worker” or “OFW” shall refer to a person who is to be engaged, is
engaged, or has been engaged in a remunerated activity in a State or country of which
the worker is not a citizen (RA No. 10801).
(s) “Skeleton Workforce” refers to the operational capacity which utilizes the smallest number
of people needed for a business or organization to maintain its basic function.
(t) “Stranded Passengers” shall refer to passengers whose domestic or foreign flights or rides
have been cancelled and are prevented from leaving a city or place where they do not
permanently reside, or have difficulty availing of transportation to their home city or
province, due to the implementation of a community quarantine.
(a) Letter of Intent to Operate (ANNEX A), indicating whether operations shall be for
accommodation, food services, or both; and
All applications and supporting documents shall be submitted to the e-mail addresses of the
Regional Offices listed in ANNEX C.
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(a) Guests who had existing bookings or reservations under any Accommodation
Establishment within Luzon as of 17 March 2020, and outside Luzon as of 01 May 2020;
(b) Foreign Guests who are transiting through, or are otherwise temporarily staying in the
Philippines for a short period and will leave the country;
(i) Health care workers and other employees from establishments that are allowed to operate
during the ECQ pursuant to the IATF Omnibus Guidelines; provided, that their place of
work is located within the same ECQ zone.
Section 8. New Bookings under ECQ. – Except for Long Staying Guests, new
bookings of guests falling under Section 7 shall be allowed.
(b) Daily housekeeping shall not be implemented. Cleaning and sanitation of rooms shall be
conducted only as may be necessary;
(c) Only a Skeleton Workforce which shall be composed of In House Staff shall be retained;
and
(d) Ancillary establishments within the premises, such as restaurants, cafés, bars, gyms,
spas, and the like, shall not be allowed to operate or to provide room service; provided,
that Accommodation Establishments may prepare (i) packed meals for distribution to
guests who opt for the same; and (ii) food orders for take-out and delivery only.
(a) OFWs and Health Workers shall be accommodated in single occupancy rooms. For
avoidance of doubt, single occupancy shall mean only one person shall be
accommodated in each room.
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(b) Other guests may be accommodated in double occupancy rooms, provided the following
are observed:
3. A bathroom schedule must be observed. Only one person shall be permitted to use
the bathroom at any given time;
4. Guests shall disinfect the bathroom after every use using the provided sanitation
kit;
(c) Each room shall be provided with a sanitation kit which guests shall use to regularly
disinfect commonly accessed surfaces and items such as door knobs, light switches, the
bathroom sink, etc.
(d) When in the Accommodation Establishment, guests shall be confined to their rooms.
Mingling with occupants of other rooms shall not be allowed.
(e) Guests shall use the same bed and the same room they are billeted in throughout the
entire period of their stay.
Accommodation Establishments shall likewise comply with other issuances and guidelines on
Minimum Public Health Standards.
(a) Guests who had existing bookings or reservations under any Accommodation
Establishment within Luzon as of 17 March 2020, and outside Luzon as of 01 May 2020;
(b) Foreign Guests who are transiting through, or are otherwise temporarily staying in the
Philippines for a short period and will leave the country;
(h) Employees of agencies and instrumentalities of the Government, including GOCCs and
LGUs, especially health and emergency frontline, border control, and other critical
services workers; and
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(i) Health care workers and other employees from establishments that are allowed to operate
during the MECQ pursuant to the IATF Omnibus Guidelines; provided, that their place of
work is located within the same MECQ zone.
Section 13. New Bookings under MECQ. – Except for Long Staying Guests, new
bookings of guests falling under Section 12 shall be allowed.
(a) Guests who had existing bookings or reservations under any Accommodation
Establishment within Luzon as of 17 March 2020, and outside Luzon as of 01 May 2020;
(b) Foreign Guests who are transiting through, or are otherwise temporarily staying in the
Philippines for a short period and will leave the country;
(h) Employees of agencies and instrumentalities of the Government, including GOCCs and
LGUs, especially health and emergency frontline, border control, and other critical
services workers; and
(i) Health care workers and other employees from establishments that are allowed to operate
during the GCQ pursuant to the IATF Omnibus Guidelines; provided, that their place of
work is located in a GCQ zone, which may or may not be in the same area.
Section 18. New Bookings under GCQ. – Except for Long Staying Guests, new
bookings of guests falling under Section 17 shall be allowed.
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preparation services for take-out and delivery to the public. For this purpose, Section 10 of these
Guidelines shall apply; provided, that the skeleton workforce may or may not comprise of In House
Staff; provided, further, that the Accommodation Establishment shall provide shuttle services to
ferry non-In House Staff.
(a) Number of staff comprising its Skeleton Workforce for the duration of the Community
Quarantine;
(b) Number, nationality, classification, and length of stay of guests permitted under these
Guidelines;
(c) The companies or business enterprises whose employees are booked with the
Accommodation Establishment, if applicable; and
(d) Such other information as may be required by the DOT; provided, that in the reporting
of all information, compliance with the Republic Act No. 10173 or the Data Privacy Act
shall be ensured.
(b) Procedure for the acceptance of orders, food preparations, and take-out or delivery
services;
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(c) Platform used for delivery of food orders, if applicable;
(e) Number, positions, and assignment of employees comprising the manpower dedicated
to food preparation operations;
(g) Such other information as may be required by the DOT; provided, that in the reporting
of all information, compliance with the Republic Act No. 10173 or the Data Privacy Act
shall be ensured.
Section 28. Where to Submit Reports. – Reports shall be submitted to the DOT
Regional Offices with jurisdiction over the area where the Accommodation Establishments is
located, through the e-mail addresses in ANNEX C.
Section 30. Lowest Possible Rates. –All Accommodation Establishments are strongly
encouraged to provide the lowest possible rates to guests, especially to OFWs and employees of
establishments that are allowed to operate during the ECQ, MECQ, and GCQ. Those reported to
be engaging in opportunistic pricing may be subject to the relevant penalties under applicable
laws, rules, and regulations.
Section 31. Effectivity. – This Order shall take effect immediately and shall remain
effective until a Community Quarantine is no longer in effect, or until otherwise superseded,
amended, or repealed accordingly.
Section 32. Repealing Clause. – This Order repeals or modifies Administrative Order
No. 2020-001, 2020-001-B, and all other DOT issuances inconsistent herewith.
22 May 2020
BERNADETTE ROMULO-PUYAT
Secretary
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ANNEX A
Template Letter of Intent to Operate
[company letterhead]
[Date]
Sir/Madame:
Pursuant to Department of Tourism (DOT) Administrative Order No. 2020-002 or the Guidelines
on Operation of Hotels and Other Accommodation Establishments Under a Community
Quarantine, we hereby submit this letter of our intent to commence business operations in our
accommodation establishment, [NAME OF ACCOMMODATION ESTABLISHMENT], located
at [ADDRESS], for purposes of [NOTE: please indicate whichever applies: providing paid
accommodation for guests and/or rendering food services for take-out or delivery] during the
Community Quarantine.
Thank you.
Sincerely yours,
Premium Accreditation
Please print legibly all information required. Do not abbreviate the
information supplied. Place "/" marks in appropriate boxes and PROCESSED BY:
indicate "N/A" if not applicable.
ACCOUNT IDENTIFIER DETAILS
OFFICIAL EMAIL ADDRESS:
TIN:
NOTE:
Make sure that the email address you provided is ACTIVE and VALID. For ESTABLISHMENTS, ensure that this is a corporate email address or
an email address that will be permanently associated to your company. Please refrain from using your personal email address as notifications
and official communications will be forwarded to your registered email.
ESTABLISHMENT DETAILS
ESTABLISHMENT NAME:
BUSINESS ADDRESS:
BUSINESS WEBSITE:
CONTACT NUMBERS:
EMAIL ADDRESS:
DATE ESTABLISHED:
MANAGEMENT DETAILS
OWNERSHIP INFORMATION:
OWNERS' NAME:
ADDRESS:
ADDRESS:
TYPE OF ORGANIZATION:PERMITS
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Corporation Form 01 Series 2018
GENERAL MANAGER
GENARAL MANAGER'S NAME:
CONTACT NO.
EMAIL ADDRESS:
NATIONALITY:
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Form 01 Series 2018
CAPITALIZATION
STOCKHOLDER'S AMOUNT
POSITION NATIONALITY AMOUNT PAID UP
NAME SUBSCRIBED
1
2
3
4
5
6
7
8
9
10
SPECIFIC DETAILS
DESIGNATION:
CONTACT NUMBERS:
EMAIL ADDRESS:
As the General Manager/Chief Executive Officer/Owner of the above-named establishment, I certify that I have
not been convicted of any criminal offense involving moral turpitude and that all the official and employees of the
establishment listed in the attached sheet are of good moral character and without criminal record.
I certify further that all the foregoing data and douments supporting this application are true and correct.
DATE:
Signature over printed name
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Form 01 Series 2018
Position
SUBSCRIBED AND SWORN to before me on this ___________________ day of _______________________,
after exhibiting Residence Certificate No. _________________________ issued at ____________________ on
_________________________.
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Form 01 Series 2018
DOCUMENTARY REQUIREMENTS
REMARKS
DOCUMENTARY REQUIREMENTS
Other documents
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Form 01 Series 2018
REMARKS
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Form 01 Series 2018
Application No.
Name of Establishment:
Employee Count
MANAGERIAL RANK AND FILE
SUB
Department LOCAL EXPAT LOCAL EXPAT
TOTAL
MALE FEMALE MALE FEMALE MALE FEMALE MALE FEMALE
Housekeeping 0
Front Office 0
Administrative Department 0
Drivers 0
Others 0
TOTAL 0 0 0 0 0 0 0 0 0
Employee List
ISSUE
LAST NAME FIRST NAME M.I. DESIGNATION NATIONALITY
ID?
1
10
Service Vehicle
YEAR ENGINE NO. & NO. OF
VEHICLE TYPE BRAND/MAKE PLATE NO.
MODEL CHASIS NO. SEATS
TRCRG-OTSR-SMED-005-00
DOT-APP-MAC-001
Form 01 Series 2018
- nothing follows -
TRCRG-OTSR-SMED-005-00
Department of Tourism Directory
NCR Dir. Woodrow C. Maquiling, Jr. Regional Director 0919 004 1799 [email protected]
Region 1 Dir. Joseph Francisco R. Ortega Regional Director 0998 555 1990 [email protected]
Region 2 Dir. Virgilio M. Maguigad Regional Director 0919 851 9401 [email protected]
Region 4-A Ms. Marites T. Castro Officer-in-Charge 0918 907 9320 [email protected]
0917 825 3542
Region 4-B Dir. Christopher V. Morales Regional Director [email protected]
0927 447 6688
Region 5 Ms. Fe R. Buela Officer-in-Charge 0917 514 2853 [email protected]
Region 6 Dir. Helen J. Catalbas Regional Director 0917 622 7979 [email protected]
Region 8 Dir. Karina Rosa S. Tiopes Regional Director 0918 897 6225 [email protected]
Assistant Secretary
Region 9 Asec Myra Paz V. Abubakar 0917 710 4777 [email protected]
Regional Director
0918 800 2001
Region 10 Dir. Marie Elaine S. Unchuan Regional Director [email protected]
0917 792 0001
Region 11 Dir. Tanya Virginia P. Rabat-Tan Regional Director 0920 900 5518 [email protected]
Region 13 Ms. Mary Jean A. Camarin Officer-in-Charge 0908 866 4711 [email protected]