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Technical Training Courses Updates For April 2020

This page provides a summary of the latest updates for Avaya Learning training courses.

Click on the links in the table below to access the specific courses in Avaya Learning.

Please make sure that you are Logged into Avaya Learning in order to see the courses’ descriptions.

WBT = Web-based Training

VILT = Virtual Instructor-led Training

Avaya OneCloud™ Courses

Course Name Course Duration & New/
Code Format Updated
Using Conversation Center for Avaya OneCloud IX™ Contact Center 24251W .5 Hour WBT New
for Agents

Using Conversation Center for Avaya OneCloud IX™ Contact Center 24241W .5 Hour WBT New
for Supervisors

Avaya Cloud Office Technical Introduction 64110W .75 Hour WBT New

Using and Administering Avaya Spaces™ 21511W 1 Hour WBT New

Administering Avaya OneCloud ReadyNow Customer Portal 60081W 1.5 Hour WBT New
+ On-Line Test 60081T 75 Hour WBT

Avaya IX™ Contact Center Courses

Course Name Course Duration & New/
Code Format Updated
Administering Avaya Control Manger R9 (3 parts) 70911W 5 Hours WBT Update 9.0

Administering Advanced Avaya Contact Center Select 22720W Hours WBT New

Integrating the Common Service Platform 71060W 1 Hour WBT New

Integrating POM with Avaya Oceana 71610W 1.5 Hour WBT New

Integrating Avaya IX™ Workspaces with Avaya Aura Call Center Elite 71070W 1.5 Hour WBT Update 9.0

Using Avaya IX™ Workspaces® for Elite - Agents 24120W .5 Hour WBT Updated 3.7
Using Avaya IX™ Workspaces® for Elite – Supervisors 24140W .5 Hour WBT

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Using Avaya Oceana® Workspaces for Agents 24020W 1.0 Hour WBT Updated 3.7
Using Avaya Oceana® Workspaces for Supervisors 24040W

Integrating Avaya Connectors with Avaya Control Manager 77940W 1.5 Hour WBT Update 9.0

LAST MONTHS UPDATES

Administrating Avaya Oceana® Basics 24320W 2 Hours WBT Updated 3.7

Upgrading to Avaya Analytics 3.7 21460W 1.5 Hour WBT New

Administering Avaya Oceana® R3 Omnichannel 24300V 32 Hours ViLT Updated 3.7

Technical Delta for Avaya Oceana 3.7 and Avaya Analytics 3.7 & 4.0 21480W 1.5 Hour WBT New

Avaya Control Manager Basics 21900W 2.0 Hour WBT New

Upgrading to Avaya Control Manager R9.0 77950W 1.5 Hour WBT New

Integrating Avaya Oceana® Core and Workspaces 74150W 40 Hours ViLT Updated 3.7

Supporting Avaya Oceana® Solution 74550V 24 Hours ViLT Updated 3.7

Administering Avaya Analytics™ for Avaya Oceana® 24310W 3.5 Hour WBT Updated

Administering Avaya Mobile Experience Web Portal 21350W 2 Hours WBT Update (2.0)

Using Avaya Workforce Optimization Select for Agents 20750W 1 Hours WBT Update (5.2.3)
Using Avaya Workforce Optimization Select for Supervisors 20760W 2.75 Hrs WBT

Administering Avaya Workforce Optimization Select R5 20840W 4 Hours WBT New

Integrating and Supporting Avaya Workspaces® for Avaya Aura® 70230W 4 Hours WBT New
Contact Center and Avaya Contact Center Select

Technical Delta for Avaya Workforce Optimization Select R5.2.3 21340W 1.5 Hour WBT New

Integrating Avaya Workforce Optimization Select 77550V 24 Hours ViLT Update (5.2.3)
Support Avaya Workforce Optimization Select 77650V

Creating Self Service Apps with Avaya Aura Orchestration Designer 25100V 40 Hours ViLT Update

Using Avaya Call Management System to Customize Reports 21270W 2 Hours WBT New

Using Avaya Workspaces® with AACC & ACCS for Agents 24330W 0.5 Hour WBT New

Integrating POM with Avaya Workspace for CC Elite 70280W 2 Hours WBT New

Administering Call Management System for Center Operations R19 21240W 3 Hours WBT New

Administering Call Management System Supervisor and Agent Basics 21260W 3 Hours WBT New
R19

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Administrating Avaya Contact Center Select Basics R7.1 Part 1 & 2 22710W 3 Hours WBT New

Supporting and Implementing Avaya Contact Center Select R7.1 77600V 24 Hours ViLT Updated 7.1

Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7.1

Using Avaya Workspaces® for Elite with Proactive Outreach manager 24350W 0.5 Hour WBT New
– Agents

Technical Delta for Avaya Aura® Contact Center and Avaya Contact 21150W 1 Hour WBT New
Center Select R 7.1

Technical Delta for Call Management System 21280W 1.5 Hour WBT New

Upgrading and Supporting Avaya Control Manager R8 for Enterprise 70950W 3 Hour WBT Updated 8.1

Technical Delta for Avaya Control Manager R8.1 21170W 1.5 Hour WBT New

Administering Avaya Aura® Call Center Elite 20320W 4 Hours WBT Update

Administering Avaya Proactive Outreach Manager 20930W 3.5 Hours WBT New

Supporting Avaya Oceana® Solution 74550V 3 Days vILT Update

Supporting Avaya Aura® Call Center Elite Multichannel 74700W 2 Hours WBT New (WBT
Implementing Avaya Aura® Call Center Elite Multichannel 73700W 3.5 Hours WBT from ILT)

Configuring Avaya Control Manager for Enterprise 7094W 3 Hrs WBT New
Upgrading and Supporting Avaya Control Manager for Enterprise 7095W 3 Hrs WBT

Avaya IX™ Workplace (UC) Courses

Course Name Course Duration & Updated/
Code Format New

Administering the Avaya Session Border Controller for 20660W/ 3 Hours WBT Update
Enterprise- SIP Trunk Incl, Remote Worker (new) 60660W

Creating Avaya Breeze® Workflows using Engagement Designer 20250W 1.5 Hour WBT New

Programming Avaya Breeze® Platform Snap-ins using Java SDK 20240W 1.5 Hour WBT New

Avaya Session Border Controller for Enterprise R8.1 Technical 20600W 1.5 Hour WBT New
Training Delta

LAST MONTHS UPDATES

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Maintaining Avaya Vantage R2.2 60062W .5 Hour WBT New

Using the Avaya IX Workplace (Equinox) Client 20390W 2 Hours WBT Update/
Rebrand

Supporting Avaya Aura® Communications Applications 72300V 40 Hours ViLT Update

Avaya Solutions Platform 4200 Series Release 4.1 Technical Training 21211W 2 Hours WBT New
Delta

Integrating Avaya Aura® Communications Applications (8.1) 71300V 40 Hours ViLT Update

Integrating and Supporting Avaya IX™ Messaging R10 71800W .5 Hour WBT New

Supporting Avaya Equinox™ Solution with Avaya Aura ® Collaboration 72400V 40 Hours ViLT Updated
Applications

Installing and Administering Avaya Vantage (Vantage 2.2) 60061W 2 Hours WBT Updated

Supporting Avaya Aura® Core Components 72200V 40 Hours ViLT Updated

Introducing Avaya Device Adapter R8 20970W 3 Hours WBT Update

Integrating Equinox™ Solution with Avaya Aura® Collaboration 71400V 40 Hours ViLT Updated
Applications

Avaya Aura Release 8.1 Technical Training Delta 21360W 2 hours WBT New

Integrating Avaya Aura Core Components Release 8 71200V 40 Hours ViLT Updated

Avaya GSS Troubleshooting and Engagement Methodology 72220W 2 hours New

SIP Auto Provisioning for J100 Phones 70260W .5 Hours WBT New

IP Office Platform Release 11.0.4 Technical Training Delta 20821W 1.5 Hours WBT New

Installing and Managing 3rd Party Security Certificates in Avaya 20940W 3 Hours WBT New
Aura

Migrating and Upgrading to Avaya Aura® 8.0 20120V 32 Hours ViLT Updated

Avaya Session Border Controller for Midmarket Solutions 70080W .5 Hour WBT New
Integration and Support

Implementing Avaya Converged Platform 4200 Series R4.0 75930V 24 Hours ViLT Update

Supporting Avaya Converged Platform 4200 Series R4.0 76930V 24 Hours ViLT Update

Avaya Converged Platform Release 4.0 Technical Training 21210W 1 Hour WBT New
Delta

Administering for Avaya Cloud Unified Communications 20730W 1 Hours WBT New

Using Self Administration for Avaya Cloud Unified 20740W 1 Hours WBT New
Communications

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Avaya Team Engagement Solutions APDS On Line Test 3171T 1.5 Hours WBT Update

Avaya Global Support Services Troubleshooting and 72220W 2 Hours WBT New
Engagement Methodology

Using Avaya Equinox Client on Avaya IP Office 20720W 1 Hours WBT New

Free/Complementary Training for Customers/Partners from Avaya Learning:

Name Code Format

Avaya Oceana® Fundamentals - Updated 21160W .5 Hour WBT

Fundamentals for Avaya Cloud Solutions - Updated 60011W 10 min WBT

Fundamentals for Avaya Unified Communications-Updated 60021W 10 min WBT

Fundamentals for Avaya Contact Center Solutions-Updated 60031W 10 min WBT

Device fundamentals 60050W 6 Min WBT

Avaya Cloud Fundamentals 60010W .15 Min WBT

Avaya UC Fundamentals 60020W .15 Min WBT

Avaya Contact Center Fundamentals 60030W .15 Min WBT

Avaya Workforce Optimization Select Fundamentals 25160W .5 Hour WBT

Session Border Controller for Enterprise Fundamentals 26160W .5 Hour WBT

Avaya Aura® Call Center Elite Fundamentals 24160W .5 Hour WBT

Avaya Equinox™ Fundamentals 2216W 0.5 Hour WBT

For Help or for any questions – please call one of the Global Support Numbers