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Training Session On Servicenow

The document summarizes a training session on the ServiceNow platform. It outlines several services available in ServiceNow including account management, application requests, infrastructure services, reporting issues, CCT/telephonic requests, proxy-websense requests, end user services, and printer services. The training session was led by Abdou Sina Moustapha from Airtel Niger.

Uploaded by

Zarmakoye Ango Hassane
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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132 views12 pages

Training Session On Servicenow

The document summarizes a training session on the ServiceNow platform. It outlines several services available in ServiceNow including account management, application requests, infrastructure services, reporting issues, CCT/telephonic requests, proxy-websense requests, end user services, and printer services. The training session was led by Abdou Sina Moustapha from Airtel Niger.

Uploaded by

Zarmakoye Ango Hassane
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Training Session on ServiceNow

https://airtelafrica.service-now.com/navpage.do

Airtelaf\AUUID

Mot de passe de
l AUUID

Service Catalog

Les differentes
options

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow
Accounts creation, deletion, re-activation etc

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Application Request
Raise Application Related Request

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Infrastructure Services
Infrastructure Catalogues

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Report an Issue
Request assistance by reporting an issue

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

CCT/ Telephonic Request


CCT/ Telephonic Catalogues

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Proxy-Websense
User can request to allow/block for specific URL/IP with respective IT Head Approvals

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

End User Services

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Printer Services
Printer Installation, Printer Configuration and Printer Toner Replacement

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure


Training Session on ServiceNow

Merci

Abdou Sina Moustapha - Airtel Niger | Lead - IT Infrastructure

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