Departmental Key Performance Indicators

Residence Life  Attendance at athletic events

 Cost per bed  Number of recreation programs and/or
 Occupancy rates attendance at each
 Satisfaction with RAs and facilities; overall  Recreation center memberships (e.g.,
satisfaction community members, faculty/staff)
 Number of Living/Learning Communities  Revenue/facility spending
 Maintenance (satisfaction, response rates)
 Number of programs and/or attendance at LGBT
each  Campus climate
 Perceptions of safety  Number of programs and/or attendance at
 Perceptions of community each
 Staff-to-student ratio  Passive outreach (e.g., bulletin boards, fliers)
 Revenue/facility spending  Number of community partnerships
 Number of incidents  Facility usage and satisfaction
 Roommate changes
 (Overlap with some Conduct efforts) Academic
 Time to complete degree
Commuter  Number of students enrolled in online
 Demographics of off-campus students/types classes
(e.g., non-traditional/adults, parents)  Number of students enrolled in online
 Number of programs and/or attendance at certificates or degree programs
each  Percent of faculty presenting at conferences
 Time spent on campus (yearly)
 Satisfaction with facility usage  Number of faculty publications
 Relationship with/satisfaction of community  Faculty participation in committee/on
members where students live campus “service”
 Number of students contacted/types of  Percentage of faculty by gender, ethnicity,
outreach methods (e.g., newsletters, e-mail) ect.
 Faculty salary competitiveness
Multicultural  Percentage of faculty with terminal degrees
 Number of programs and/or attendance at in their field of teaching
each  General education outcomes (scores or
 Passive outreach (e.g., bulletin boards, fliers) percent critical thinking, writing, ect.)
 Number of community partnerships  Academic program outcomes
 Facility usage and satisfaction  Number of students declared in a major
 Giving/alumni involvement  Number of students declared in a minor
 Retention  Number of student double/triple majoring
 Cohort programs  Number of academic degree programs
 Number of initial members/retention offered
 Amount of grant/external funding secured by
Recreation and Athletics faculty
 The GPA of athletes  Percentage of internal funding granted from
 Number of students in club sports institution to department
 Number of students in intramural sports  Average class size
 Recreation center usage  Services Learning in Courses
 Customer satisfaction with facilities/staff  Percentage of students enrolled in at least
 Coaching quality one remedial course
 Satisfaction with/types of methods
supporting student athlete needs

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Disability Services Health and Counseling Services
 Campus climate  Number of visits/usage by type/affiliation
 Number of students registered  Satisfaction with services
 Satisfaction with /helpfulness of orientation  Staff to student ratio
 Use of accommodations  Wait time for services/in lobby
 Satisfaction with accommodations  Number of programs and/or attendance at
 Retention rates each
 Years to graduate  Participation in health initiatives (e.g., blood
 Labor costs drive)
 Food costs  Health indicators (e.g., sleep, exercise,
alcohol, sexual activity, depression)
Ministry  Enrollment cost of health programs
 Number of programs and/or attendance at  (Overlap with some Conduct efforts)
each
 Facility usage Admissions
 Number of department/off-campus  Yield
collaborations  Melt numbers/rates of students deciding not
 Servant leadership opportunities (e.g., to attend
careers, vocations)  Applications (applied, accepted, enrolled)
 Identity/religious demographics  GPA/SAT/ACT/GRE
 Number of diverse religions served  Number of students indicating school is their
first choice
Enrollment Management  Impact of events sponsored by office
 Number of Full-time equivalent students  Outreach/contact by office
 Number of students in continuing education  Number of tour guides/student employee
courses outcomes
 Number of degrees awarded  College breakdown of incoming
 Yearly retention rate students/enrollment
 Transfer student retention/graduation rate
 Students of color retention/graduation rate Business Service Center
 First generation college student  Customer service
retention/graduation rate  Usage of facility/services (in-person, phone,
 Student athlete retention/graduation rates online)
 Graduation rate  Awareness of services
 Graduation rate with in x years  Needs met
 Technology in classroom scores  Issue-resolved rate
 Wait time for services
International Student Services
 Percent/numbers of international students Conduct
 Satisfaction/helpfulness of international  Number of incidents by category and overall
orientation number of incidents
 Countries represented at institution/over  Knowledge of code of conduct
time  Perception/reporting of process (e.g.,
 Retention rates fairness, understanding)
 Merit/awards/funding rates  Recidivism rates
 Study abroad numbers/rates  Rubrics on reflection papers
 Number of programs and/or attendance at  Number of sanctions by type and overall
each  GPAs
 Compliance with paperwork and policies
 GPA
 Number of incoming students studying here

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Union  Reported feelings of safety/protection
 Facility usage (on/off campus)
 Number of reservations  Neighborhood crime rates
 Satisfaction with reservation processes  Vandalism data
 Unmet space needs  Collaborations with campus and community
 Spending and breakdown of costs members/organizations
 Student employee numbers/learning  Safety week evaluations
outcomes
 Customer service Career Services
 Maintenance and work order numbers/  Counselor to student ratio
 Satisfaction with maintenance and work  Number of programs and/or attendance at
order process each
 Revenue/conferences  On-campus employment
 Dining satisfaction activities/opportunities
 Internships available
Community Service  Employer participation/contacts
 Service hours  Career fair satisfaction for
 Number/percent of students involved employers/students
 Alternative Spring Break programs  Number of employers/students at career fair
 Number of programs and/or attendance at  Job placement/graduate placement rates
each  Usage of facilities/services (in-person,
 Reflection rubrics phone, online)
 Service learning courses and satisfaction  Alumni involvement/usage of services
 Number of community partnerships  Counseling/staff satisfaction
 Impact on community
 Interest in services/programs Alumni
 High school participation  Annual giving rates
 NSSE data  Participation in events
 Participation in reunions
First-Year Experience  Number of sponsoring internships
 Orientation attendance  Returning to campus as guest/keynote
 Satisfaction with orientation programs speaker
 Outcomes for students (e.g., connection,  Percent/number employed (in each major
preparedness) area)
 Parent involvement
 Outreach to current and prospective Greek Life
students/families  Percentage of students involved (and
 Number of/applications for student leader demographics for students involved)
positions  GPA
 Satisfaction with student leaders/orientation  Number of organizations
leaders  Alumni giving rate
 FYE course satisfaction  Number of negative incidents
 Numbers of FYE courses/instructors  Number of service hours/events
 Recruitment rates
Safety and Security  Retention rates
 Crime rates (list of those that require a  Number of public events and/or attendance
report) at each
 Number of staff members  Perception of Greek Life
 Response time to calls/incidents  Money raised for philanthropies
 Outreach efforts (e.g., number of programs,  Deactivation rates/reasons
hours)

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Ombudsman Financial Aid
 Number of allegations where Ombudsman  Percentage of students receiving
made recommendations to improve grants/grant-in-aid/scholarships/loans
practices or procedures  On-campus employment
 Percentage of recommendations accepted  On-campus work study
 Percentage of recommendations finalized  Percentage of students receiving need-based
 Average cost per finalized allegation aid
 Percentage of students receiving non need-
Auxiliary Services based aid
 Percentage of LEED certified buildings  Total number of financial aid requests
 Energy consumption in campus buildings processed
 Revenue
 Salaries/Wages/Benefits Activities and Leadership
 Customer service satisfaction  Number of programs and/or attendance at
each
Institutional  Number/percent of students in organizations
 Graduate satisfaction  Officer/student leader outcomes
 Student satisfaction  Satisfaction with advising/staff
 Employment rate of graduates  Fee allocation
 Student to faculty ratio  Participation in elections
 Student to tenure/tenure track ration  Impact of involvement on success
 Number of Summer Institutes  Average number of organization involvement
 Number of Cadets  Organizational types
 Number of partnerships with  Impact/connection from activities
community/industry  Substance free rates/impact of programs
 Number of international partnerships (overlap with Health and Counseling efforts)
 Progress towards annual campaigns  Satisfaction with variety, quality, quantity of
 Progress toward capital campaigns programs/activities
 Value of endowment
 Percentage of support by
grant/government/private/individual/alumni
 Amount of institutional scholarships granted
 Percent full-time degree seeking
undergraduate minority
 Percent full-time, first year, first generation
 Full-time tuition/fees, in-state, out-of-state
 Most typical room and board rate
 Scholarship commitments
 Endowment per full-time undergraduate
student
 Non-auxiliary spending per student

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F: 716.652.2689 Buffalo, New York 14203

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