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Ontario Colleges of Applied Arts and Technology

The information asked for in this

survey is collected under the legal
KPI Student Satisfaction
authority of subsection 8(2) of Please do not mark in this area.
Ontario Regulation 34/03 made
under the Ontario Colleges of
Applied Arts and Technology Act,
and Engagement Survey 0
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2002. The information is used for
the administrative and statistical 0 1 2 3 4 5 6 7 8 9
purposes of the college and the This survey provides you with an opportunity to give 0 1 2 3 4 5 6 7 8 9
ministry, and the publication of
the Employment Profile. Only feedback about your program and your college. It is not 0 1 2 3 4 5 6 7 8 9
collective information will be
an evaluation of this specific course, subject or teacher. 0 1 2 3 4 5 6 7 8 9
reported - individual responses
will be kept confidential.

SECTION A:
1. Please mark the alphanumeric code identifying your program and campus in the following selection box.
A list of codes has been printed on the back of the instruction sheet provided to you.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Alphanumeric program code:
0 1 2 3 4 5 6 7 8 9

2. In which semester/term/level are

you currently enrolled? 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 Other

SECTION B: Please think about how the learning experiences

in THIS PROGRAM relate to YOUR future, and then rate the
importance of, and YOUR SATISFACTION with the following:

(If you choose 'NOT APPLICABLE', move to the next IMPORTANCE SATISFACTION
question. Do not complete the IMPORTANCE or
N

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This program...
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3. Provides you with skills and abilities specific to your chosen career. N 1 2 1 2 3 4 5

4. Provides you with skills and abilities helpful for your future life
outside of work. N 1 2 1 2 3 4 5

5. Helps you understand your career options. N 1 2 1 2 3 4 5

6. Develops your writing skills. N 1 2 1 2 3 4 5

7. Develops your speaking skills. N 1 2 1 2 3 4 5

8. Develops your math skills. N 1 2 1 2 3 4 5

9. Develops your ability to work with others. N 1 2 1 2 3 4 5

10. Develops your ability to solve problems. N 1 2 1 2 3 4 5

11. Develops your computer skills. N 1 2 1 2 3 4 5

12. Helps you understand further education opportunities. N 1 2 1 2 3 4 5

13. OVERALL, your program is giving you knowledge and skills that will be useful
in your future career. 1 2 1 2 3 4 5

©QUEENS PRINTER FOR ONTARIO, 2013 CCI RESEARCH INC

nortsse14
 Pg. 2

SECTION C: Please think IN GENERAL about ALL your

courses and ALL your teachers in this program, and then IMPORTANCE SATISFACTION
rate the importance of, and YOUR SATISFACTION with

N or
the following:

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(If you choose 'NOT APPLICABLE', move to the next

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question. Do not complete the IMPORTANCE or

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SATISFACTION questions.)

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14. Teachers are up-to-date/current in their fields. N 1 2 1 2 3 4 5

15. Teachers' presentation of the subject material. N 1 2 1 2 3 4 5

16. Helpfulness of teachers outside of class. N 1 2 1 2 3 4 5

17. Promptness of feedback on your work. N 1 2 1 2 3 4 5

18. Helpfulness of feedback on your work. N 1 2 1 2 3 4 5

19. Quality of the learning experiences related to the background

theory and concepts of your program. N 1 2 1 2 3 4 5

20. Quality of the learning experiences related to the practical skills

or hands-on aspects of your program. N 1 2 1 2 3 4 5

21. Quality of the learning experiences related to any online instruction. N 1 2 1 2 3 4 5

22. Quality of field placements, clinical experiences, internships or

co-op work terms. N 1 2 1 2 3 4 5

23. Usefulness of assigned course materials (e.g., books, other readings,

software, etc.). N 1 2 1 2 3 4 5

24. The OVERALL quality of the learning experiences in this program. 1 2 1 2 3 4 5

SECTION D: Please indicate YOUR usage of

the following services. Rate how important USAGE IMPORTANCE SATISFACTION
they are to YOU, and if you used them, rate

N or
Ve

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N

YOUR SATISFACTION with them.

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25. Library/Resource Centre services. 1 2 3 1 2 1 2 3 4 5

26. Tutoring services. 1 2 3 1 2 1 2 3 4 5

27. Academic advising services. 1 2 3 1 2 1 2 3 4 5

28. Personal counselling services. 1 2 3 1 2 1 2 3 4 5

29. Services for students with disabilities. 1 2 3 1 2 1 2 3 4 5

30. Bookstore services. 1 2 3 1 2 1 2 3 4 5

31. International Office and other international student services. 1 2 3 1 2 1 2 3 4 5

32. Office of the Registrar services. 1 2 3 1 2 1 2 3 4 5

33. Health services. 1 2 3 1 2 1 2 3 4 5

34. Food services. 1 2 3 1 2 1 2 3 4 5

35. Campus Safety and Security services. 1 2 3 1 2 1 2 3 4 5

36. Financial Aid services (please comment on the service provided,

not the amount of money received). 1 2 3 1 2 1 2 3 4 5

37. Services for finding a field placement, clinical experience,

internship or co-op work term. 1 2 3 1 2 1 2 3 4 5

38. Career advising and job search assistance. 1 2 3 1 2 1 2 3 4 5

39. The OVERALL quality of the services in the college. 1 2 1 2 3 4 5

 Pg. 3

SECTION E: Please indicate YOUR usage of USAGE IMPORTANCE SATISFACTION

the following facilities/resources. Rate how

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them, rate YOUR SATISFACTION with them.

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40. Library facilities/resources (e.g., physical space, books,
journals, online databases). 1 2 3 1 2 1 2 3 4 5

41. Internet connectivity. 1 2 3 1 2 1 2 3 4 5

42. Lab/shop facilities. 1 2 3 1 2 1 2 3 4 5

43. Individual/group study space. 1 2 3 1 2 1 2 3 4 5

44. Social spaces (e.g., lounge areas). 1 2 3 1 2 1 2 3 4 5

45. Recreation and athletics facilities. 1 2 3 1 2 1 2 3 4 5

46. Accessibility of buildings, classrooms, and lab/shops for students with disabilities. 1 2 1 2 3 4 5

47. Cleanliness of buildings and rooms (e.g., classrooms, hallways, study

spaces, washrooms). 1 2 1 2 3 4 5

48. General condition of buildings and campus grounds. 1 2 1 2 3 4 5

49. The OVERALL quality of the facilities/resources in the college. 1 2 1 2 3 4 5

SECTION F: Please rate the importance of, and your satisfaction with:
50. The concern of people at this college for your success. 1 2 1 2 3 4 5

51. Your overall college experience. 1 2 1 2 3 4 5

SECTION G: Please think IN GENERAL about all your courses and experiences

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at this college.

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52. Encourages you to spend time on your coursework. 1 2 3 4 5

53. Provides support to deal with your coursework. 1 2 3 4 5

54. Provides support to deal with your non-academic responsibilities (e.g., work, family, etc.). 1 2 3 4 5

55. Provides information on social opportunities. 1 2 3 4 5

56. Provides information on student financial aid services. 1 2 3 4 5

57. Has at least one person you can rely on for useful information (e.g., teacher, counsellor,
other staff, student). 1 2 3 4 5

58. Provides you with challenging courses. 1 2 3 4 5

SECTION H: Please think IN GENERAL about all your courses and experiences
at this college.
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How often do you…

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59. Participate in class discussions? 1 2 3 4 5

60. Present information to your class? 1 2 3 4 5

61. Work with other students on assignments/projects? 1 2 3 4 5

62. Review an assignment/project before submitting it? 1 2 3 4 5

63. Complete homework assignments/projects on time? 1 2 3 4 5

64. Discuss your course performance with a teacher? 1 2 3 4 5

65. Work hard to meet the demands of your courses? 1 2 3 4 5

 Pg. 4

SECTION I: The college is interested in understanding

demands on students' time while at college.

16

21
11
6-

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Estimate to the nearest hour, how many hours you spend in a

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typical 7-day week doing each of the following:

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66. Traveling to and from the college. 1 2 3 4 5 6 7

67. Coursework outside of class. 1 2 3 4 5 6 7

68. Participating in college activities other than attending classes or labs. 1 2 3 4 5 6 7

69. Participating in volunteer activities. 1 2 3 4 5 6 7

70. Working for pay. 1 2 3 4 5 6 7

71. Providing care for dependents (e.g., children, spouse/partner, relatives, etc.). 1 2 3 4 5 6 7

SECTION J: To help us group responses, please provide the SECTION K: College-Specific Questions
following information about yourself: (No information which
could identify an individual will be reported.) 82. How satisfied are you with your overall experience of taking
a course via video conferencing, audio conferencing and/or
72. You are: Centra?
1 Female 2 Male
1 Very Satisfied
2 Satisfied
73. Your age is (in years): 3 Neutral
4 Dissatisfied
1 Less 2 21-25 3 26-30 4 31-35 5 More 5 Very Dissatisfied
than 21 than 35 6 Not Applicable

74. Your first language is: 83. Based on your experiences to date, would you recommend
Northern College to someone else?
1 English 2 French 3 Other
1 Yes
75. The education you completed before entering this program 2 No
includes: (Select all that apply.) 3 Not Sure
1 High school diploma 5 Some university 84. What is the main reason you chose Northern College?
2 College upgrading 6 University degree (Select only ONE response)
3 Some previous college 7 Other
4 College diploma 8 None of the above 1 Location of campus/college
2 Offered the program I wanted
76. Your main goal in enrolling in this program is: 3 Reputation of the program
(Select only one.) 4 Reputation of the college
5 Smaller college benefits (known by name,
1 To prepare for employment/career personal attention, small class size, etc.)
2 To prepare for further college or university study
3 To pursue an interest or for personal development
4 Other 85. What would you consider to be Northern College's greatest
strength? (Select only ONE response)
77. You are registered as a:
1 Faculty members (professors, teachers)
1 Full-time student 2 Part-time student 2 Quality of program
3 Facilities
78. Are you enrolled at Northern College on an 4 Student support services (i.e. student services,
International Study permit? student success centre, counselling services, etc.)
5 Friendly and caring atmosphere
1 Yes 2 No

79. Are you registered in a Co-op Diploma Apprenticeship 86. What is your preferred method of communication with the
(CODA) program? Northern College Student Association (NCSA)?
(Select only ONE response)
1 Yes 2 No 3 Do not know
1 Class representatives
80. Has either of your parents/guardians ever attended a 2 E-mail
university or college? 3 Facebook, Twitter, etc.
4 Flyers
1 Yes 2 No 5 Posters
6 TV monitors
81. Do you consider yourself to have a physical, intellectual, 7 Website
mental health or learning disability? 8 Word of mouth
1 Yes 2 No 3 Prefer not to say
Thank you for your participation.