Bizops Enterprises International Business

Expansion Strategy
Question

Discuss the Developing and Implementing a Business Plan at BizOps Enterprises

Answer

Introduction
BizOps Enterprises is an Australian company specializing in monitoring and
assisting with business operation, functioning and processes. The company name is
derived from joining Business and operations resulting in BizOps and iconic name
that helps businesses determine their current operations based on which further
improvements can be made. The brand has gradually but steadily management to
expand its operations to 150+ outlets and offers extensive online support to
businesses across the globe (Plumme, 2014). This report will review the company’s
existing business plans, based on which future implementation and improvements
can be recommended to the managers. BizOps Enterprises currently focuses its
attention on meeting Australian consumer needs but this has limited the brand's
international expansion. While there are many online platforms and campaigns run
but the business to create awareness regarding the brand to international business,
many continue to avoid the proposals due to it being a virtual business (Nais,
2010). To overcome this hurdle the report shall explore areas of improvement and
strategies BizOps can adopt to improve the business operations and global
expansion.
Current business strategy and plan
In order to develop improvement strategies and plans, it’s essential for the business
analysis to first review the outline the existing business plan and strategy in order
to develop a more effective plan for future development and growth. This requires
for analysis to be performed on the existing plan to determine its strengths,
weaknesses, opportunities, and threats. It’s also important to perform the
company’s PESTLE analysis which will allow one to develop a clear picture of the
business operations based on which further improvement and expansion plans can
be developed.

Localized personalized relationship management

One of the main factors hindering BizOps Enterprise's expansion difficulty is their
limited relationship management. The company is primarily focusing on developing
personalized relationship management strategies which see the business executives
maintaining a personal relationship with the customers. This is good for the
business but it limits the business to only meeting the domestic and close-knit
clientele.

Targets medium-size businesses and brands

Another major concern linked to BizOps Enterprises strategy is focusing on small
brands and businesses which limit the finances to which the brand has access to
thus limiting profitability and growth. It is important for businesses to target all
types of businesses or have an expansion plan in place to help them move their
focus from servicing small businesses to gradually moving to medium and large
companies. It is important to set up a project which focuses on market infiltration
after which further market expansion must be planned to target larger markets.
Intensive and detailed monitoring
Monitoring plays an important role in every businesses development making it
important for every business to focus their attention on data collection, which can
be used for future analysis. BizOps Enterprises may be a business operation
management company but at the same time, it’s essential for the business to also
monitor and assets its own operation to determine precise areas of their operations
which may need further improvement. Having a sustainability development plan
ensures every business focuses on development and growth as opposed to only
serving its existing customers. To successfully achieve the highest levels of success,
it is essential for the business to have an effective business plan based on which the
business can establish than expand its operations first to the domestic market after
which it can expand to the international market.

Focusing on international business expansion

In order for BizOps Enterprises to achieve its successful expansion to the
international market, the business must first focus on addressing its CRM policies.
Currently, BizOps Enterprises Customer relations management policies mainly
focus on catering to the domestic market which has resulted in the business
managing to achieve high levels of success expanding its operations in the domestic
market. But the policies are also noted to limit the businesses operations and
expansion to the international market. This makes it imperative for the business to
address its existing CRM policies focusing on international market expansions this
allowing the brand to broaden its market reach and offering

Future business strategy development

In order for BizOps enterprise to expand its operation on the international market,
it is important for the business to develop effectively

Present Business Plan: Since this association adopted by bizops enterprises is

considering 3 things to be consolidated into their set up of action it cannot be
guarantees that their gift field-tested strategy is an appropriate solution. The
solution may not be capable of combating the difficulties that may surface
throughout the procedure of the three measurements required by them. These 3
measurements are:

 Relationship Management programs to monitor shopper loyalty.

 Develop an offer for the higher market segment focusing on the social
stature and selectiveness.
 Intensive tutoring program for manager and cluster pioneer level
(Entrepreneur, 2015).

Before moving ahead with the survey and recommendation at each region it'd be
reviewed that there's no extension of the skin components in a business. The best
methodology for guaranteeing Associate in favourable position understanding the
inside quality regions and dealing with precise qualities and expulsion
shortcomings. The 3 stages associations for this have been to attend towards
improving the current Business Model and develop contacts with consumers
(Fontinelle, 2016).

While their Vision stays unflawed as in their purpose is to remain at the most gap in
their trade. No amendment is planned for the present very elementary and essential
stand (Romano, 2016).
Next, the bizops enterprises Mission is found to outline a number of concerns like
up, conveyance high calibre, utilizing best people, being condition agreeable and an
oversized cluster of various things. They anyway pass up a few of things and people
are that, whereas discussing Quality they only signalize to and spot the expectations
to the shoppers. They are doing exclude the standard of their manpower who’s
Quality chooses the dimension of administration and fulfilment that get created for
the consumer. Title of respect they don't create regard to the part of staying in
reality with their consumer base and gain from them the dynamical patterns within
the inclination vary for his or her product. These 2 angles ought to be consolidated
in their Mission clarification (Economy, 2016).

The business goals are terribly in depth but to regulate their target to the
incorporation of the 3 into their key position it'll be vital to include a few things into
their technique. Initially, they're going to virtually definitely keep in reality with
their shoppers and one target is fortify the on the online and phone requesting skills
since an even bigger variety of clients are related to and also the number of
telephone requests and online requests will increment. Second, they must
investigate the bizops enterprises operational dimensions; therefore, checking
aboard coaching job their kin is created a go of along. Tutoring and improvement of
their kin can presently be thought of as of important significance. The smallest
amount tightened piece of Client Relationship Management is its institution.
Operating it beneficially could be a take a look at and also the most difficult a part
of CRM is measurement the benefits (Romano, 2016).

The exhibition of the overall population will presently be found with regards to the
CRM which is able to get introduced before long. During this manner the
presentation of the overall population is apparent by the number of shoppers World
Health Organization is stayed in reality with and also the number of such clients
aboard the visits they create to the shops can highlight within the exhibition
examination framework to be actual. Once more the new hamper ought to be
conferred with a good deal of attention. The number of shoppers World Health
Organization show intrigue and perception in verify concerning the baskets can get
recorded on the CRM. On these lines, CRM will inevitably provide information
which is able to monitor the prospects even as basic queries. This info can frame the
premise of execution endorsement below the new found out.

The money connected assets that may be needed are:

 Venture for deed the merchandise

 Cost of customization
 Preparing prices for the employees

Expenses management will help guides identity instrumental in legitimate and

useful execution of the CRM strategy used by bizops enterprises.

The CRM strategy aims to have Associate in nursing altogether totally different
methodology of conveyance via phone, which is able to be once more territory to be
secured by these people.

Physical assets at the workplace support the value of the CRM and propping it up
while not separate or intrusion. Any product perpetually offers some "early stage
struggles" that ought to be all around like a shot cared-for. Satisfactory variety of
programming employees ought to be incidentally non-commissioned for
guaranteeing that there's no serious separation of labour throughout use.

The hamper ought to guarantee that there aren't any ecologically touchy materials
either within the substance or in the pressing materials. It’d be exceptionally superb
if simply biodegradable materials are used for pressing functions. On the off
likelihood that this can be impossible then the organization ought to create regard
to that the pressing materials, whenever came back to the organization, can bring
the shoppers a rebate from their ensuing buys. Consequently, the hamper ought to
be utterly eco-accommodating and condition consistent.

The partners World Health Organization ought to be recommended are:

Workers: this can be the foremost significant slice of the partners and also the
correspondence with them ought to be finished with direct verbal correspondence.

Sellers: The correspondence with the merchants is an inspiration of 1 wherever

the subtleties of the new endeavours that are being placed in will be shared. They’re
going to be approached to please facilitate, facilitate and collaborate within the
endeavours of the organization.

Bizops enterprises board: This gathering of partners is the best test since

they're going to be ready to offer arrangement before the problems come back up.
This gathering will likewise be sent by messages and alternative such electronic
correspondences

Coordination’s bolster suppliers: Written type just like the merchants

The nearby organization, Community and Investors: Here likewise composed

correspondence would be best suited (Stakeholder map, 2016).

The new hamper which is able to be delayed ought to have an alternate intrigue
which will guarantee that the stiff neck intrigue of the highest fragment is sent.
Consequently, the price ought to get on the upper aspect but then not all that prime
so as to scare away the shoppers. There’s no motivation to expect that the well-off
people can waste away money just for the braggart intrigue. It’ll likewise be of
equivalent quality.

Quality Associate in nursing shortcomings of the new marketable strategy: before

revelling into the activity of bizops enterprises, it'd be noticed that the updated
field-tested strategy is simply an enlargement of this field-tested strategy. Simply
those highlights are enclosed which is able to come back useful within the usage of
the 3 new concepts. The qualities are that the new will increase will address the new
found out a lot of wholly and it'll guarantee that each single vital a part of the CRM,
new hamper and also the coaching job approach have all been cared-for. The
shortcomings are sole 2. Within the initial place, the number of fragments within
the administration level could article to the new will increase line them excess and
second the tutoring approach would force a move in the perspective of the
supervisors (Far, 2016).

Test Disclaimer

Re-examined Business Plan: The re-examined Business set up would be part of

a few of a lot of things.

The labour that gets used within the association would be needed to figure in
adoring the bizops enterprises Associate towards a exceedingly in a very}n alternate
culture of the need for taking care of a load's larger volume of exchanges in a
shorter time.

The new hamper ought to be advanced for its unpleasant person claim furthermore
because the earth consistence and inexperienced angle should be unambiguously
stressed.

The showcasing can presently prove to be significantly a lot of engaged since the
basic section of the shoppers is below read through the CRM.

While every single alternative a part of the Business set up keep unflawed the
accentuation ought to go on the speed of conveyance the highest notch merchandise
and ventures.
Client Relationship Management: Working with a CRM found out would force
Associate in Nursing abnormal state of legality and also the number of exchanges
may well be relied upon to increment considerably. This can call for teaching
additional skills in their current people. It’d be reviewed that the event in info won't
come back medium-term and consequently the representatives can tend to
"dawdle". It’s throughout this stage the importance of tutoring and advancement of
additional ability are needed to be done (Alison, 2015).

Correspondence Plan: The correspondence set up has been self-addressed

higher than nonetheless, it ought to be expressed that no matter is to be imparted
should be done at an exceptionally quick rate and also the correspondence should
keep intelligent and temporary. There ought not to be any regions of inconsistency
within the interchanges to the partners.

Culture: The tutoring project of the association has to be compelled to get

inherent into the means of a lifetime of the association. Hence whereas the chief
makes certain that the representative’s work suitably they likewise ought to modify
the representatives 'to explore the uneven stretches'
Effect of Change: The result of the progressions can influence the attendant
regions:

Benefits are relied upon to be higher since the new framework can empower a
community headed labour with the shoppers.

Networks can become conversant in from the shoppers and also the totally different
endeavours created at numerous discussions.

The hamper can centre and have the planet amicability and supportability of the
new item. On these lines, there can't be any antagonistic impact from ecological
contemplations.

Lean administration and 6 letters ought to be joined to ensure evacuation of

wastages and nonstop upgrades of frameworks and processes (Lewis, 2014).

Improvement: The improvement set up ought to be discovered at the dimension

of tasks and for this reason, any abnormal state nonstop improvement plan would
force the various utilitarian modules in subtleties.

Conclusion:
BizOps Enterprises must re-evaluate the business operation and move their
attention from focusing on personalize customer relations management to social
customer relations. Today the social media is helping identify business reputation
which can be an important indicator of a business performance and public appeal.
Bizops enterprises performance should not be limited to personal relations as this
will limit the businesses expansion bid and result in serious growth and expansion
limitations. BizOps enterprises business assignments are being prepared by our
management experts from top universities which let us to provide you a
reliable assignment help australia service.

References:
Alison. (2015, October 12). Customer Relationship Management in Business
Services. Retrieved October 27, 2016, from Alison:
https://alison.com/courses/customer-relationship-management-in-business-
services

Entrepreneur. (2015, February 03). Strategies for Presenting Your Business Plan.
Retrieved October 27, 2016, from Entrepreneur:
https://www.entrepreneur.com/article/241539

Farb, B. (2016, July 08). 10 CRM systems small businesses should know. Retrieved
October 27, 2016, from TechRadar:
https://www.in.techradar.com/news/software/business-software/10-CRM-
systems-small-businesses-should-know/articleshow/38460847.cms

Fontinelle, A. (2016, April 28). Business Plan: Your Organizational And Operating
Plan. Retrieved October 27, 2016, from Investopedia:
https://www.investopedia.com/university/business-plan/business-plan6.asp

Lewis, G. (2014, July 02). 10 Benefits of an Organizational Change Management

Plan. Retrieved October 27, 2016, from Consultparagon:
https://www.consultparagon.com/10-benefits-of-an-organizational-change-
management-plan

Lewis, G. (2014, July 02). 10 Benefits of an Organizational Change Management

Plan. Retrieved October 27, 2016, from Consultparagon:
https://www.consultparagon.com/10-benefits-of-an-organizational-change-
management-plan

Lewis, G. (2014, July 02). 10 Benefits of an Organizational Change Management

Plan. Retrieved October 27, 2016, from Consultparagon:
https://www.consultparagon.com/10-benefits-of-an-organizational-change-
management-plan

Romano, B. (2016, May 14). Usermind Raises $14.5M to Push "BizOps" Vision for
Sales, Marketing. Retrieved October 27, 2016, from the economy:
https://www.xconomy.com/seattle/2016/03/16/usermind-raises-14-5m-to-push-
bizops-vision-for-sales-marketing/

Stakeholdermap. (2016). Stakeholder Management Templates & ebook. Retrieved

October 27, 2016, from Stakeholdermap:
https://www.stakeholdermap.com/stakeholder-analysis.html

Xconomy. (2016, March 16). Bizops Mission. Retrieved October 27, 2016, from the
economy: https://www.xconomy.com/seattle/2016/03/16/usermind-raises-14-5m-
to-push-bizops-vision-for-sales-marketing/attachment/michel-feaster-portrait/

Tags:  Bizops Enterprises   Business Plan   Australia

NEXT SAMPLE
Describe the Fast Track Couriers Pty Ltd?
Question

Task: Describe the Fast Track Couriers Pty Ltd?

Answer

Overview of the Business

The Fast Track Courier business is a highly reputed market participant that is
involved in making the delivery consignments within the New South Wales region.
It has been delivering consistent performance in the market for the past fifteen
years. The major operations that the business is involved in include, the shipment
of medium to large sized parcels across the metropolitan Sydney

The Fast Track Courier business is a highly reputed market participant that is

involved in making the delivery consignments within the New South Wales region.
It has been delivering consistent performance in the market for the past fifteen
years. The major operations that the business is involved in include, the shipment
of medium to large sized parcels across the metropolitan Sydney
The team of the Fast Track is always dedicated towards its services as it believes in
producing the best for the customers. The team puts constant efforts to create the
best possible out of everything in a professional manner and takes less time for the
delivering of the products. The team strives to meet the expectations of the
customers as well as to maintain the standards for various personal services in a
healthy and friendly manner.

Report on the changes of Fast track courier services

Brief analysis of the company's objectives to identify the changes
required:
Change in goals:

Target 1: The main target of the company is to achieve the strategic goals as well as
to maintain the operational factors to ensure a better business scale for the
company. The organization has aims to enhance the market structure in more
locations so that the firm can reach to more number of people within a short time.

But, to develop this, the organization needs to have a better understanding of the
technology, should know about the intention of the competitors, as well as requires
support from the workers. When a company makes their base strong in terms of
technology, then it surely gives a tough competition to the other competitors.

The advancement in the technological fields helps to get a better market price and
share and improves the image of the organization. The technology is a vital part of
every firm as it helps to track the records of each moment digitally. The digital
records are more secure and give the proper results than pen and paper.

The firm can't run smoothly all the time. The hurdles are common to every sector,
but the approaches are of course different. Some try to resolve the matter by going
deep into it, and few often try to cut the cause to avoid further crises. Therefore,
technology helps to track the details and even helps in case of emergency, which is
the best part of this organization.

Target 2: Apart from tracking the records, the digital methods or approaches are
helping the firm to collect the crucial data or information regarding the policies and
other procedures that help in maintaining the systems perfectly. Policies are the
important part, of every firm; therefore these are needed to be followed by every
employee working for the organization. The technology also helps to check the use
of resources and gives a correct report on this to the higher authorities.

Who: The Company has planned to develop the employment of technology like the
GPS systems or the PDA to enhance the distribution systems of the organization.
The organization proposes to expand the business in more metropolitan cities,
which will ultimately increase the share of the company in the marketplace by
delivering more number of products that will vary from small size to large size.

This can only be achieved by the efficient workforce as well as with developed or
advanced technology. The company also plans to expand its productivity reports by
using the proper PDA data. The slow distribution systems of the company produce
late delivery service to the users who can put a negative image on the others; hence
the developers of the firm are trying hard to decrease the delivery system by making
some effective changes.
How: The lack in the training sessions leads to some issues, so the organization is
planning to change the systems to bring back the trust from the employees as well
as to motivate the workers to yield better products for more profit. The training
programs are given to the particular set of people who are in need of that as the
changes are sometimes difficult to adopt by all.

These categories of employees are put in a different organizational structure to

reduce the number of threats from the organization. The employees need to take
the process seriously to adopt the changes as soon as possible to bring the better
productivity for the organization that will help in the long run. The management
has the entire responsibility to change the training programs, to maintain the goals
as well as to add new elements for the proper functioning of staffs.

Link between the identified changes and firm strategic plan goals

Strategic goals Related change in goals

The target 1 is about the maintenance as well a

implementation of the GPS system, which are
considered as the best options for tracking the
To develop the business in more of cities, details about the delivery and supplies. The firm
especially in the metropolitan cities. aims to achieve better productivity by improvin
the efficiency of the GPS systems, which will
automatically enhance the scope in the
marketplace.

It is true that to increase the scope of the mark

to open someoptions for delivering large size o
Plans to deliver medium as well as large size
products always needs the technological suppo
products in the delivery process to increase the
The technology will help the firm to grow more
market share by 7.5%.
more within a short time and will increase the
of productivity.

To improve the bonds between the employees a

track the records of them needs the proper
Managing the employees in the form of the installation of technical tools, which will help t
integrated loom by using the advanced versions of mark the process as well as will locate the locat
the technology. easily. The GPS systems can only do this, so th
firm needs to have a better version of the GPS
systems.

Workers always need some motivation and eas

services to deliver the products in time. Theref
the firm decides to develop the automated gate
To develop the workplace effectively and
systems, which will help the drivers to a great
efficiently.
extent. The manual labor will be reduced to a h
extent, and they will feel rejuvenated to work fo
longer period.
Analysis of cost
What are the requirements?
As per the analysis about the organization, the firm has planned to set up new
technical tools, to increase the numbers of trucks as well as to change the strategic
implementation within the company. When the changes are done, of course, it will
require more amounts of money, human resources, and tools.

Lifting up new automatic gates, change in the style of technological tools and using
commercial trucks will demand more cost from the organization. Apart from this,
the firm has also decided to increase the share market rate to 7.5% as a result of
which they are expecting more profits for the organization. The cost will be more
for the organization in fulfilling these requirements for the betterment of the
productivity.

Define the change of cost

Initially, the company has decided to change the policy of the truck drivers. They
have thought to follow the procedure like two drivers per truck, but it has been
changed. The new policy is to send one driver per truck. The firm made the changes
to bring benefits to the organization by increasing theircomfortability.

The drivers are advised to use one truck for one driver, and the other employees or
drivers need to drive the new truck they are going to purchase. The organization has
also planned to increase the number of trucks to give increase the productivity.
They have finally decided to increase the number of trucks, and they have expanded
by eight trucks.

These novel trucks will help the drivers to deliver within a short time to more areas,
which will result in a positive manner. To increase the pattern of the delivery as well
as to minimize the delivery time, the company has increased the number of trucks.
Extra charges are included in the list due to the relocation of the employees,
changing the shifts, as well as by adding other external factors.

The addition of new employees will demand or incur a cost for the organization,
which will also attract expenses. To increase the delivery options, extra charges are
required. The company is trying to set up new things to develop the rate of
productivity, but special things cost more. The firm has also decided to add new
hubs in the organization that is estimated properly. This again adds more burdens
as well as cost on the concerned department.

What are the risks?

The risks of the organization are regarding the practices, operations, and policies
that have a major impact on the strategic goals. Initially, the risks are associated
with the firm's investment as well as with the other things, which are mentioned
below:

Impact of people:
As per the sources, the major issues are linked with the organization's strategic
goals. Until the employees feel secure and get the motivation from the workplace,
they will not be able to work properly to give maximum productivity to the firm.
The desired results will not be achieved as per the planned structure. The drivers of
the organization feel that the installation of the PDA systems in the trucks prove
that the organization doesn't trust them.

This is the main reason for which they don't want to install the devices in the
organization. They are strictly against this system and don't want to indulge in it.
The firm has also changed the policy for the drivers that one driver is assigned to a
particular truck instead of two. This policy hurts the truck drivers and also results
in the poor management process. The adverse effects on the drivers lead to a bad
working condition of them.

Impact of the processes

The organization has planned to change the systems for better performance of the
drivers. Due to the slow distribution process in delivery systems, the organization
has decided to install the PDA systems, which are supposed to minimize the
workloads and will deliver the products within a short time. But, the drivers are not
feeling well with the processes as they are thinking that the automatic gates, as well
as the PDA systems, are affecting the delivery process due to the involvement of the
man-handled unloading and loading services.

Impact of the Technology

The organization has planned to change the monitoring process by planning proper
GPS systems as well as PDA systems within the firm. These devices are supposed to
increase the security process and will enhance the productivity of the company by
providing better services in less time.

The employees, especially the drivers are against the services and didn't want to
adopt it. They feel as the company doesn't trust them. Therefore they are installing
the devices and monitor their tracks. Due to this reason, they are not willing to
accept the changes within the organization that ultimately affects in the late delay of
the products.

Impact of the structure

Most of the time, the General Manager of the organization is out of town and have
no direct communication with the workers. They are unable to see the working
condition of the workers as well as of the organization. They get the reports from
other authorities regarding the work and sitting from a far distance; they are
making the changes for the workers.

It leads to demotivate the workers as they are feeling helpless to share their views
on the implementation of the policies. There is no such administration, control or
workforce for the workers in motivating their spirit to work effectively.

What are the benefits of every change?

There are several benefits associated with the new changes that are supposed to be
implemented in the organization. The firm has planned to change the GPS system
by improving the technical tools. The GPS systems are very useful in tracking the
details of the employees, direction of the vehicles as well as other essential
information about the company.

The rise in the technology has made the lifestyle so easy and charming. Now, it's
very easy to get the details regarding anything without wasting time. The advanced
tools are used in the companies to avoid the unknown attacks and to maintain the
workplace in a definite pattern. To maintain a secure workplace, it is vital to install
the devices like GPS and PDA systems within the firm.

Apart from the technical tools, there are other positive impacts on the services due
to the change in the systems. These changes are possible after implementing new
truck services in the company. When the number of trucks is more, then the
delivery of the materials will increase, and the trucks will be able to carry some
larger or medium size materials.
The workloads of the drivers will also decrease as they will get enough time to
deliver the products when the number of trucks increased. There will be less
restriction on the time factor as the driver will get sufficient time to communicate
with each other while delivering the services.

With the rise in the trucks within the firm, the efficiency of the work will also
increase as a result of which the company will enhance the scale of productivity. As
per the company's policy, the firm has decided to appoint one driver in one truck
due to the increase in the trucks. It leads to decrease the pressure from the workers
as they will feel in the vehicles.

Due to the change in the structure, like the firm has planned to change the gates
will make them automatic, so the tension of gate system will be released to a great
extent. The drivers will feel relax as they will have no tensions of loading and
unloading the materials within the firm. All the time, the employees will enjoy their
work and will be feeling motivated by the new changes.

Analyzing the benefits of the risks

Change Cost Risk Benefit

GPS will give prop

information as it i
possible to mainta
Due to the
the records in pen
implementation of the
paper. The digital
GPS systems; the drivers
technology helps i
are not feeling as good as
maintaining the d
they think that the
Change in the GPS within a short tim
  organization does not
system and will produce
trust them. Therefore,
relevant data.
they are installing the
devices to interfere in
The new changes i
their matter as well as
the GPS systems w
track the details.
give a clear idea ab
the competitors in
marketplace.

With the rise in th

trucks, the efficien
of the work will al
The organization will
enhance. The deliv
face certain issues while
capacity of the
Including more number delivering the products
Cost may be 6000000 organization will a
of trucks, to the regional locations
rise as they will
within the next three
enough options to
years.
transfer the produ
of any size within
stipulated time fra

Change in the policy of May affect the salary Drivers are ready to The change in the
drivers; One driver per process or wages accept the change that policy of the drive
 will reduce much o
the tensions.

They can easily us

resources and can
the firm has planned to
fulfill the
make. The drivers think
requirements in ti
that they might face in
loading and unload the
products when they deal The chances of get
alone with it. any issues related
truck
the delivery proce
will reduce to a gr
They are completely
extent.
unsatisfied with the
services as well as with
the decision of the firm. The probability of
injuries will also
decrease with the
implementation o
new systems withi
the organization.
Categorized changes
Structural changes
It is true that the changes are inevitable. Every firm needs to accept the changes,
but the changes should be by the strategic goals of the firm. The firm needs to
change both the internal as well as the external environment of it. While
redesigning the structure, the company has to see all the possibilities that are
associated with it.

Initially, the goal of the firm needs to be changed as with the rise in time; the
organization has to build strength with others by implementing the new changes as
well as accepting various procedures. The structural changes mainly include the
hierarchy, characteristics, and goals of the organization. Any of the changes in these
three categories within the firm will fall under the structural changes. Therefore, it
is necessary to check or monitor the structural changes as the entire division of the
company depends on these categories.

Process oriented:
It is always essential to recheck the processes that are implemented in the firm.
Monitoring the processes at a regular period will ensure better productivity for the
organization and will allow the company to run smoothly. The services that are
already established in the organization needs to change as there are several options
to carry forward the process in an effective manner.

People-oriented:
Whatever the changes are made or will be made in the organization, will be only for
the employees or workers working within the company. They need to accept the
changes for yielding more productivity.

Feasibilities:
Sometimes the changes are highly feasible as they are providing a huge number of
options to change the present scenario. Of course, the changes will ensure more
amount of cost, but once the changes are done, then the benefits will automatically
come for the rest of the future. The plans will be set, and the organization will run
relevantly.

Risks associated with the changes requirements:

Change Risk Barrier

The workers who are not willing

to accept the changes as they
have different thinking, which is Sometimes the experts are n
similar to the old employees. available to teach the new
devices to the employees.
The old workers of the
organization may not accept the Staffs are not ready to accep
Implementation of the GPS results that are coming in the new changes and start to compar
GPS systems. with the records.

Even if the workers are accepting Drivers are against these GP

the changes, then it will take systems as they don’t someo
much time to train them track them always.
regarding the new services, which
will again require much cost.

The professional workers mi

face certain difficulties durin
Drivers face problems while
the setup time.
loading and unloading.
New automatic gates
The new drivers are unaware
It needs a huge amount of money
the facts, so they face issues
to set up the structure.
while transferring from plac
place.

There are chances of losing the

Motivating the staffs to acce
old employees.
One driver is assigned to one the changes is one of the
truck. toughest things in every
Drivers will be unable to release
organization.
the pressure when they are alone.
Strategies for the mitigation
The mitigation strategies are required to reduce the overall impact of the risk that is
probably occurring in the organization. Therefore, it is vital to develop a high-level
of mitigation strategy; otherwise, the effects will be more like increasing staffing or
reducing the shape. The risk mitigation strategies are the processes that help in
developing the actions to enhance the opportunities as well as to reduce the chances
of threats.

Assume: Assume or acknowledge the particular risk, and make some deliberate

decisions to accept it without involving or engaging the special efforts to control it.
Avoid: Adjust programs constraints are helping to reduce the risk. These
adjustments can be accommodated by changing the funds, technical requirements
or schedule.

Control: Implement the actions properly.

Transfer: Redesigning the organization regarding accountability, responsibility as

well as authority.

Watch/monitor: Monitor the surroundings to see the effects of changes or

impact of changes.

Change management plan

The change management system is adopted in the organization due to poor
performances of the employees as well as managers.

a. Determine: It is necessary to determine what are the changes are required

for the firm, from where the resources will come, how to implement the
changes and what it will do for the target audience.
b. Brainstorm the ideas: After determining the factors, collect various ideas
from various resources to reach a particular solution. Brainstorming helps in
evaluating as well as analyzing the possible ways to get out of the problems.
c. Decide the path to proceed: After brainstorming the ideas, decide the
path to carry forward the process which will bring profits for the firm.
d. Write the necessary steps to follow: Step by step follow the procedure
to avoid any unnecessary burdens while changing the system of the
company.
e. Set the time: Maintaining the time is the crucial part. Otherwise, it would
take much time to reach the goal.
f. Reflect the changes: The changes that are implemented in the firm
should be beneficial for everyone who is working for the organization.
Managers should may sure about changes in each department.
g. Identify risks: Risks should be identified within the time frame, else will
be too difficult to manage them later.
h. Put the idea on paper: Write the strategies on the paper for better
understanding and to maintain the document work.

What are the components of the plan?

a. Stakeholder management
i. Role of the main stakeholder: The top-level managers are
coming under this category, and they are responsible for the entire
change of the firm.
ii. Level of commitment: The commitment should be there at each
level to avoid the risks.
iii. Problems: The main problems are linked with the drivers as well as
with the stakeholders.

Therefore, the firm needs to take certain steps to avoid the risks of losing the
connection with the stakeholders in future.

b. Communication plan:?
i. Audience: The drivers and stakeholders are the targets.
 ii. Message: The information about the changes should reach everyone
so that one of the workers will not face any issues while using it.
iii. Proper communication: The flow of communication should be
maintained with the stakeholders during the changes, otherwise firm
may face some loses.
iv. How to do this: Communication can be done through meetings or
personal discussion.
v. Who is responsible: Leaders are there in each group to pass the
message.

Measuring success
The success rates are always analyzed for the future perspectives.

How to maintain success report:

i. The format of the report: Every firm has a reporting method to maintain the
changes that will occur in the firm.
ii. When-Monthly or yearly basis.
iii. Several copies are maintained.

List of resources

a. Firm needs experts to implement the changes.

b. The requirement of Training materials like books, pen, and papers.
c. Motivational speakers.
d. Bonus arrangement.
e. Advanced devices to handle the changes.

Review of the company

The organization always aims to build up the market share so to be preferred as the
best choice by the customers. Every time the company wants to change the delivery
system to facilitate some products and to offer better facilities to the customers. The
company has always maintained the strong bond with the employees, and many
such workers are with the organization for a long time.

The motto of the company is to build up the trust among the employees, as well as
even with the drivers, and motivate them to work productively for the betterment of
the organization. Whatever the changes are made in the organization are quickly
informed to every member of different teams. The drivers are even are trained to
accept the changes as the company doesn't want to leave a bad impression on the
customers, and thus details are fulfilled in mind to satisfy the requirements.

Result of Survey

 Higher authorities are satisfied with the changes.

 Communication process becomes more flexible between the staffs.
 Employees are happy after the motivational speeches and classes.
 New technical groups are allotted to carry forward the process.

Revised plan of communication

 Scrutinizing the old data.

  Analyze them properly.
 Fills all the gaps.
 See for alternatives.
 Arrange meeting.
 Use proper communication channels.

Importance of stakeholders

1. They will give details information about the changes.

2. Proper communication and understanding will be maintained as per the
requirements.
3. Financial details will be analyzed correctly by them.

Creative technique

 Improvement in employee relationship.

 Personal meetings or group discussion.
 Healthy atmosphere.

How to maintain communication with truck drivers?

 Analyze their problem.

 Make effective decision to fulfill their demands.
 Explain them the changes properly.
 Solve their issues in time.
 Arrange a frequent meeting to know the details about them.

Conclusion
The organizations have gone through several changes, but have also faced the
resistance on the part of the workers. The firm has certain issues with the truck
drivers regarding the implementation of the PDA and GPS system, which needs to
sort out quickly. Otherwise, the company may lose some old staffs. The
management needs to adopt few things that are essential for the employees like
motivational classes, experts to teach about the advanced tools and other changes
in the firm.

Tags:  Fast Track CouriersAustraliaMarketing

NEXT SAMPLE
Intrapersonal Effectiveness of Organizational
Effectiveness and the Critical Incident
Question

Task: Introduce theory/definition of interpersonal effectiveness and include the

critical incident, using the Smart framework, clearly identify areas for personal or
professional development?

Answer
1.0 Introduction to the Assignment
Interpersonal Effectiveness is vital to attaining organizational goals and success of
any organization. It pays a crucial role in striking a balance between the priorities
and demands with a sense of self-respect (Ellwardt, Wittek & Wielers, 2012). To
possess this skill one needs a blend of proper information and practical experience
that can be used to develop and enhance one’s interpersonal skills. In this
assignment, the emphasis is on understanding the basic concept of Interpersonal
Effectiveness, conflict resolution, team development and significance of
communication. Along with this, the motive of the study, the significance of conflict
management in the workplace, the role of effective communication, the importance
of building cohesion in the team, potential goals and strategies, are also discussed
in the assignment.

2.0 Interpersonal Effectiveness

2.1 Introduction: Interpersonal skills in simple words are referred to those
everyday skills, which we use to communicate with others, may that be at individual
or group level. It is often seen that individuals with good interpersonal skills are
more popular, successful and liked by most of the people at professional as well as
personal front. Social skills, life skills, soft skills or people skills are also referred as
interpersonal skill, though they are much broader terms. Sometimes interpersonal
skill is confused with communication skill, while interpersonal skill is much more
than that. It includes various attributes like the ability to work in a group, ability to
understand and manage own and other’s emotions, problem-solving, decision-
making, emotional intelligence and many more.

2.2 Definition: Interpersonal effectiveness involves dealing with the priorities

and demands while balancing the needs and preferences.

Interpersonal effectiveness is all about getting done what is required out of a

situation. Strong interpersonal skills facilitate one to ask with self-respect to get the
specific things done in a specific way without hurting other person’s feelings and
causing any negative impact on the relationship. A person’s daily interactions can
be a constant reason for increasing stress, anxiety causing unhealthy behavior
pattern and harming overall relations: in family, society, and work.

2.3 Area of Focus

2.3.1 Workplace Theories
Dutch Test for Conflict Resolution- To measure the conflict in the process of
conflict management Dutch Test is being effectively used. The basis for the
development of the instruments to assess the strategies of conflict management is
provided by this theory (Bond & Haynes, 2014). The problem-solving scale of the
theory provides positive and negative integrative conformity during a negotiation in
the groups.

Tuckman Theory for Team Development- The theory consists of four steps;

Forming, Storming, Norming, and Performing. Forming stage; the team is formed,
where the team members are polite and positive, in sort of serious issues or feelings
are ignored and people are busy with the daily routine. Storming; initial trust is
developed amongst team members, they comfortably challenge and express
discontent with each other. Norming; the team members discuss how to fulfill the
given goal. Performing; the teams are capable and responsible enough to carry out
the given task smoothly.

Media Richness Theory for Methods of Communication- The theory

facilitates a better understanding of the optimum methods of communication that
are crucial for sharing ideas in a workplace (Shamsudin, Subramaniam & Sri
Ramalu, 2014). The theory provides effective tools for language variety, feedback,
personal focus and multiple cues for useful interpersonal communication.

2.3.2 Motive of the Study: The motive of the study is to get a proper insight of
the various contributors that affect an individual’s interpersonal effectiveness.
Ways to attain competitive advantages and improving the overall performance
potential of own people. Interpersonal techniques to build a mutual relationship
which enhances self-esteem while fulfilling the identified needs to achieve desired
results together.

2.3.3 Interpersonal Effectiveness – A Relevant Example

During a negotiation between management and trade unions, regarding bonus. The
management approved of 150 dollars bonus, stating that they have such
instructions from the corporate office. On this, the trade union representative, who
was acknowledged for his interpersonal skills, brought up things in a way that he
made management admitting the fact that the unit’s budget allows them to go up
to160 dollars but because of higher instructions they are bound to do so. Firstly, he
appreciated the management and asked all the other present employees to join him
in giving an applause to their very caring and considerate management. Then he
convinced the management of the unit to provide the bonus within the limit set by
the management and if they are willing then they can provide a gift of rest of the 10
dollars that their budget allow.

This example depicts the very strong conviction, the presence of mind, calmness,
convincing and other interpersonal skills of the trade union representative.

2.4 Essentials of Organizational Effectiveness

2.4.1 Importance of Conflict Management at Workplace
Conflicts in the workplace are inevitable. A conflict takes place when different
individuals have varied opinions, thought processes, interests, and are not willing
to adjust to each other in the specific situation. Often different personal as well as
professional priorities, value systems, status, and personality traits lead to such
emotional responses that cause conflicts. Hence, the proactive approach must be
opted to address any such underlying issues or taking precautions even before a
real conflict takes its place. Conflict at the workplace should never be taken lightly,
as its outcome can never be depicted. An effective interpersonal skill can assure a
prompt and efficient way of managing the conflicts in order to get optimum
efficiency and productivity while maintaining a healthy working environment.

Successful conflict management;

 Minimizes interruptions caused due to existing conflicts,

 Ensuring a satisfactory resolution that is accepted by all the acting actors,
 The person who is skilled in managing the conflicts effectively learns to act
in a detached way from all the individuals involved in the conflict. He/she
learns to intervene, listen, probe, interview and explicit explanation of the
issues of the conflict based on an unbiased self-diagnosis.
 It does not only rectify the existing issue but also successfully change the
whole tensed situation into a positive one. It facilitates reducing anxiety,
negative attitude, low self-esteem, unproductive behavior.

2.4.2 Importance of Effective Communication at Workplace

In an organization, effective communication is an imperative tool in achieving
optimum productivity and maintaining healthy and, strong working relations at all
levels. Companies must understand the importance of strong communication
system to avoid misunderstanding arising due to wrong interpretation or
miscommunication.

Effective communication fosters a better understanding of the job, reduces

conflicts, builds potential teams and improves employees’ morale, which helps the
companies in improving their efficiency and productivity (Albert & Moskowitz
(2013).

2.4.3 Benefits of Building a Cohesive Team

A cohesive team improves the performance and outcome of the task to an
unmatched level. When team members, posses a binding bond with the sense of
responsibility and understanding of individual’s role in the team then it is said to be
in cohesion. It is often observed that many companies perform far better even with
not having optimum available resources and infrastructure. While some other
companies having comparatively better resources and infrastructure are not able to
perform that well. This is so because it is the people of the organization and the way
they work, as individuals and team. Companies that value its people and
understand the importance of cohesive team across the departments ensure to
provide every possible guidance, support, and acknowledgment.

When employees work in cohesion, their team spirit ensures they will surely
accomplish their common goals in the favor of the company. Cohesion in teams,
lead to interdependency amongst the colleagues with greater productivity and they
accomplish the work within the stipulated time (DeKay, 2012).

2.5 Effects of Cultural Awareness and Diversity within Organizations

Due to globalization, cultural diversity has become a trend over the past years. To
sustain the competition and embark its position in the market, an organization
needs to embrace cultural diversity in its work culture. Cultural diversity signifies
the presence of different races, languages, ethnicity, religion, and nationality in one
community or place.

Impact of cultural diversity can be positive or negative in the workplace. It majorly

depends on how the leaders of the organization manage it. Miscommunication,
newly created barriers, and dysfunctional behaviors are some of the negative effects
of cultural diversity in an organization. However, with proper strategic
management more positive effects can be enhanced. As per Dekay (2012) it also
promotes understanding of the strengths and weaknesses of the workforce, which
can be addressed properly after an open discussion and good interaction.

2.6 Example in Relation to the Crucial Factors of the Workplace

An organization comprises of numerous employees coming from different
backgrounds, cultures, value systems, societies, nations etc. Due to which a
workplace becomes so diversified and complex that it causes friction amongst the
workforce. While through effective interpersonal skills, the issues can be addressed
in more appropriate and constructive manner. The diversity in the workplace can
be turned into the strength of the organization through effective communication.
The issues and conflicts can effectively be addressed through open discussions,
regular interactions, efforts to increase sensitivity, training sessions.

3.0 Future Goals and Strategies

3.1 Future Goals: No matter how brilliant a person is in his/her work, if he/she
cannot get along well with the other people in the organization, he/she cannot get
what he/she actually deserves. Same with the organization, if it cannot treat its
people right it can never attain its organizational goal. Fortunately, these are the
skills that can be easily worked upon.

 Develop an improved and effective communication channel between the

employees and management. Giving priority to better interpersonal
effectiveness, this will also lead to organizational effectiveness (Shamsudin,
Subramaniam & Sri Ramalu, 2014).
 Focus on resolving the conflicts and encouraging people to have open
discussions in the workplace. As it helps in enhancing the organizational
effectiveness through improved interpersonal effectiveness (Ellwardt, Wittek
& Wielers, 2012).

3.2 Personal Insight

To attain effective interpersonal effectiveness, I need to
  Work on my communication skills with my superiors, peers, and
subordinates. This will help me in improving my self-image and relations
within the organization.
 Ensure that discussions always take place in the planned and structured way
within the frame line of the expected outcome.
 Work on my negotiating, decision-making skills.
 Focus on more on self-awareness, self-management, social awareness, and
relationship management.

3.3 SMART framework

Through this framework, the focus can be laid on such target areas through which
professional, as well as personal development, can be assured. Three key skills help
in achieving interpersonal effectiveness: objective effectiveness, relationship
effectiveness, self-respect effectiveness.

4.0 Conclusion
To conclude, interpersonal skills are not confined to an individual rather it impacts
the whole organization and its working. To improve the efficiency and break the
barriers in the workplace, it is imperative to improve the communication amongst
the people. Developing the sense of cooperation, support and working in cohesion
is very vital. It is evident that interpersonal skills are the tangible assets, outcome of
which can be easily seen in terms of stronger relationships between the people and
different departments, improved rapport and credibility, increase in business and
productivity. The role of interpersonal skills and how they are in relation to
workplace theories and workplace diversity are also discussed at length. This
assignment focuses on analyzing the strengths and weaknesses and the ways to
improve own ability in terms of an individual and organization. Interpersonal
Effectiveness assignments are being prepared by our online management
assignment help experts from top universities which let us to provide you a
reliable assignment help online service.
Reference List
DeVito, J. (2009) The interpersonal communication book, Boston, MA:
Pearson/Allyn and Bacon

Albert, L. & Moskowitz, D. (2013) “Quarrelsomeness in the workplace: An

exploration of the interpersonal construct within the organizational context”,
Organizational Psychology Review, 4(1), 27-48

DeKay, S. (2012) “Interpersonal Communication in the Workplace: A Largely

Unexplored Region”, Business Communication Quarterly, 75(4), 449-452

Ellwardt, L., Wittek, R. & Wielers, R. (2012) “Talking About the Boss: Effects of
Generalized and Interpersonal Trust on Workplace Gossip”, Group & Organization
Management, 37(4), 521-549

Shamsudin, F., Subramaniam, C. & Sri Ramalu, S. (2014) “The influence of HR

practices and job satisfaction on interpersonal deviance in the workplace”, Journal
Of Management & Organization, 20(05), 691-709

Bond, M. & Haynes, M. (2014) “Workplace Diversity: A Social-Ecological

Framework and Policy Implications”, Social Issues And Policy Review, 8(1), 167-
201