Student ID: 92676

Student Name: Gabriella Pauk

BizOps Enterprises Operational Plan

Gabriella Pauk
Contents
1. RESEARCH & ANALYSIS................................................................................................................ 3
2. OPERATIONAL PLAN .................................................................................................................... 3
• Mission.................................................................................................................................... 3
3. CONSULTATION PLAN ................................................................................................................. 6
4. KEY PERFORMANCE INDICATORS................................................................................................ 6
5. CONTINGENCY PLAN ................................................................................................................... 7
6. PROCUREMENT OF DELIVERY VANS ........................................................................................... 8
7. INTELLECTUAL PROPERTY GUIDELINES ....................................................................................... 8
8. BRIEFING: Retail outlet work teams ........................................................................................... 8
9. MONITORING PROCESS............................................................................................................... 9
10. BUDGET ................................................................................................................................. 10
12. OPERATIONAL COACHING PLAN ........................................................................................... 12
• Risks: ..................................................................................................................................... 12
13. INFORMATION MANAGEMENT GUIDELINES ........................................................................ 13
14. IMPLEMENTATION STRATEGY: Sales staff ............................................................................ 14
• BizOps recruitment procedures ........................................................................................... 14

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1. RESEARCH & ANALYSIS
These vans are suitable and within budget ($50K per outlets, $50K - $2K logo = $48K):
$45K Renault Mastervan (French)
$45K Ford Transit Van (USA)
$38K Hyundai Van (Korea)
Decal of the van is at a gestimate of approximately $2000K per van
How long is the warranty?
How much will the vans be to service?
What is the fuel consumption?
How much weight can the van carry?

2. OPERATIONAL PLAN
In 2015–2020 BizOps will consolidate its position in the market as a lead retailer for ‘green’ and
sustainable solutions for high quality exclusive
products.
To do this, BizOps will focus on the following business goals:
• Financial stability:
- Increase revenue by 15% (compared to the previous 12 months) by the end of the financial year
- Maintain annual profit levels of 15% of revenue for all products and services, calculated at the
end of each financial year
- Reinvest 75% of profit back into the business at the end of each financial year
• Market position:
- Maintain the number one rating in the annual national industry customer service awards
- Launch new high quality exclusive consumer products to meet customer demand, ahead of
competitors, within budget and by the agreed
deadlines
• Right people:
- Provide induction training at the commencement of employment to train new employees to be
knowledgeable, helpful and enthusiastic
- Provide the physical, human and time resources to support an annual professional development
program for all BizOps employees

• Mission
BizOps is committed to:

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• providing high quality and innovative products and services to customers

• meeting the changing needs of customers

• offering innovative product solutions

• delivering speedy and personalised service

• employing professional and enthusiastic staff

• providing clean and ‘green’ products and services

• adopting sustainable work practices

• undertaking continuous improvement processes.

BizOps is known for its enthusiastic and inclusive culture. BizOps seeks to maintain professional
and well-supported staff

Objectives Resources
Maintain the number one rating in the annual Provide induction training at the
national industry customer service awards commencement of employment to train new
employees to be knowledgeable, helpful and
Launch new high quality exclusive consumer enthusiastic
products to meet customer demand, ahead of
competitors, within budget and by the agreed Provide the physical, human and time
Deadlines resources to support an annual professional
development program for all BizOps
Provide a delivery service and include brand employees
recognition
Employ an innovation manager

Surveys and research

Purchase a new van for each outlet and

include the marketing logo

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 No. Activity Resources Procedures Responsible When Budget KPI

Research for a van within our Internet Purchasing Liz Hitchens 31 July $50K per outlet Delivery van purchased
$50K budget resource Marketing and decals attached by
1.
acquisition Manager 31 July
procedure

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3. CONSULTATION PLAN

Consultation
Strategy Role Objective Methods
stakeholder
Senior Management Made the decision to Keep informed Feedback session
Team increase sales by
15% annually Email communications

Newsletters

Videoconferencing

Outlet Manager Develop an Implement Plan Staff meetings

operational plan and
implement the plan to Consult Outlet manager
increase sales in their meetings via
outlet videoconferencing

Interviews

Sales Staff Implementers of the Consult Meetings

plan to achieve the
intended results Keep motivated and Feedback sessions
engaged

Online & Phone Provide sales not Consult frequently Videoconferencing

Outlets supported through
retail outlets

4. KEY PERFORMANCE INDICATORS

(Refer to KPIs added in Section 2)
Delivery van purchased and decals by 31 July
Each van up to the value of $50K including decal

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5. CONTINGENCY PLAN

No. Risk Strategies/activities to minimise the risk By when By Whom

Order and purchase with enough time 30 June Liz Hitchens

 Vehicle supplier cannot supply 150
units by 31 July.
1

Changing the company who is redesigning the logo to 20 July Liz Hitchens
 The corporate logo is being redesigned
and will not be released until August ensure we have it with enough time
2 20. Vehicle decals must be developed
before putting the job out to tender.

We will pay at the quoted price When receive Liz Hutchens

 The budgeted cost per vehicle of
quote – 30 June
$42,680 is based on the current
exchange rate of the Australian dollar.
3
There is a risk the dollar value could
drop by 10–15% and increase the
value of the vans by this percentage.

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6. PROCUREMENT OF DELIVERY VANS
$45K Renault Mastervan (French)

$45K Ford Transit Van (USA)

$38K Hyundai Van (Korea)

1. Purchase requisition preparation involves the following:

- All BizOps employees who require a product or service must complete a BizOps

purchase order requisition form that details the items for purchase and the date

required.

- All completed purchase order requisition forms are to be approved by an authorised

delegate.

2. On receipt of a completed purchase order requisition form, the purchasing officer will:

- review the purchase

- double-check the calculations for accuracy

- verify that the signature(s) of approval are authorised officials

- review that the other boxes of the form are complete

- if the purchase order requisition form is not accurate or complete, return it to the

relevant person for amendment

- if the purchase order requisition form is accurate and complete, forward a copy of

the form to the accounting department and generate an order

- send the order to the vendor

- receive the goods when delivered

- forward the invoice to the Finance Manager

Authorised purchasing officer is only the CEO

7. INTELLECTUAL PROPERTY GUIDELINES

Not applicable.

8. BRIEFING: Retail outlet work teams

Not applicable.

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9. MONITORING PROCESS

Activity Resources Procedures Responsible When Budget KPI

Ensuring the cars Monitoring Delivery van

Car company Liz Hutchens 30 June Budget of
have been ordered by purchased and
the project
30 June Calling decals by 31
7.5 million
July
50.000 per
Quotes
outlet

Car Company Research Each van up to

Paying the agreed Liz Hutchens 30 June Budget of
Quotes the value of
and quoted price the project
$50K including
7.5 million
decal
50.000 per
outlet

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10. BUDGET

Items July August September Total

Deposit Vans $640,200 $5,761,800 $6,402,000

Decal Design $2,500 $2,500 $5,000

Decal Vans $500,000 $500,000 $500,000 $1,500,000

Project Management $3,000 $3,000 $6,000

Staff Training $450,000 $450,000

Total $8,381,200

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11. PROGRESS REPORT (31 July)

Budget Variance
Operational plan progress activities Favourable/unfavourabl Comments/Recommendations
e
The order for 150 vans has been placed with An increase of $383.700 for each van according to the budget. Report on
UF
a purchase value of $45,238 for each van increase as budget risk

There is a shortfall in supply and only 67

UF The remainder should be delivered in 2 months
vans have been delivered

The van decal has not received final

UF However, this is expected within the next few days
approval from the CEO

All of the supplied vans should be decaled in

F Monitor
the next 30 days

The remainder of the decaled vans should

F Monitor
be decaled within 30 days of their delivery

Project management costs need to extend

UF However, the second 6 week period should only cost $3,000 per week
to 12 weeks

The purchase order specified manual vans

UF Need to upskill and train those staff immediately
but 50% of staff cannot drive a manual

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 12. OPERATIONAL COACHING PLAN

Timelines & Responsible

Operational activity Budget allocation Outline of tasks KPIs
persons

315 staff to be trained with manual External training All staff to be able to drive
External training: $63,000
transmission 30 August manual transmission van

315 staff to have internal coaching for Internal training All staff to have 5 coaching
Internal coaching: $78,750
first 5 deliveries 30 September sessions

• Risks:
Some staff require further training

Staff are away on training days

Staff crash the van

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13. INFORMATION MANAGEMENT GUIDELINES
BizOps Enterprises maintains electronic and paper-based information management systems. The filing system is decentralised. Each department keeps
the files it is responsible for in filing cabinets in the department. Each staff member is responsible for contributing to the maintenance of the filing
system. Each manager has to approve any new files that are created.
Paper-based files are indexed and named according to the department’s procedures; for example, using keywords (names, subjects or geographic
location), alphabetically or numerically (dates, customer numbers or file numbers). Journals, reference books, research reports and annual reports are
kept in the BizOps library.
Business administration department: The filing system includes the organisation’s structure, company locations, business plans, research, annual
reports and brochures.

Company information is filed in the paper-based and electronic filing system. Information is classified into subjects and files that are arranged
alphabetically.

The following security measures must be implemented:

• Keep hard-copy cabinet files locked; return the key to your manager.

• Obtain signed authorisation from a manager for access to restricted paper-based or electronic files.

• Use the correct password (available from your manager) when accessing restricted computer files.

• Store confidential computer information on a thumb drive or external hard drive and store in a locked cupboard.

• Keep paper files in a safe place when out of the system; do not leave files lying around unprotected.

• Do not remove items from a file unless authorised to do so.

• Use BizOps’s off-site back-up storage when authorised to do so

Information may be stored on USB devices, CDs or external hard drives. Images and videos are stored in the image bank on the BizOps network.

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14. IMPLEMENTATION STRATEGY: Sales staff

Staff Recruitment Strategy

Operational
Objective KPI Responsibility Procedures When Budget Monitor Progress
activity
HR Recruitment 13 new sales HR Recruitment Aug n/a
staff to be Policy
employed
HR Training 13 new sales Training Dept. Training Sept n/a
staff to be Policy
inducted
HR Training 13 new sales Training Dept. Training Oct n/a
staff to be Policy
trained

• BizOps recruitment policies

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