This document contains an English lesson about making complaints and apologizing. It includes sample dialogs where one person complains about an issue and the other apologizes. It then has students practice filling in tables to identify phrases used for complaining and apologizing. Finally, it asks students to respond to sample complaints with appropriate apologies of their own. The key aspects covered are expressions for complaining, apologizing, and responding to apologies.
This document contains an English lesson about making complaints and apologizing. It includes sample dialogs where one person complains about an issue and the other apologizes. It then has students practice filling in tables to identify phrases used for complaining and apologizing. Finally, it asks students to respond to sample complaints with appropriate apologies of their own. The key aspects covered are expressions for complaining, apologizing, and responding to apologies.
This document contains an English lesson about making complaints and apologizing. It includes sample dialogs where one person complains about an issue and the other apologizes. It then has students practice filling in tables to identify phrases used for complaining and apologizing. Finally, it asks students to respond to sample complaints with appropriate apologies of their own. The key aspects covered are expressions for complaining, apologizing, and responding to apologies.
This document contains an English lesson about making complaints and apologizing. It includes sample dialogs where one person complains about an issue and the other apologizes. It then has students practice filling in tables to identify phrases used for complaining and apologizing. Finally, it asks students to respond to sample complaints with appropriate apologies of their own. The key aspects covered are expressions for complaining, apologizing, and responding to apologies.
Prof : OHAMOUDDOU Mohamed 2nd bac Alamghrib Arabi high school
A/- READ THE FOLLOWING EXCHANGES, PAYING CLOSE ATTENTION TO THE EXPRESSIONS IN BOLD.
1. Mr Parker: Excuse me, there seems to be something wrong with my car. It has broken down again. You said you had fixed it. Mechanic: I do apologize. I think it's the radiator. I'll look into the problem. 2. Jason: I’m sorry to trouble you, but the pizza I ordered hasn't been delivered yet. Manager: Oh, I'm sorry about that. I think it was delivered to the wrong address. 3. Kate: I want to complain about the computer I purchased at your store. You told me it was good condition, but it seems it won't start. Operator: I’m sorry to hear that. I'll connect you to the support department immediately. 4. Mrs. Jannat: I'm afraid I've got a complaint about your technician. He hasn't showed up. We’ ve been without a phone for two days now. Manager: I can't tell you how sorry we are. We'll send him right away. 5. Mr. Jamal: I'm sorry to have to say this, but the room you gave us has no air-conditioning. Receptionist: Please, accept our apologies. I'll check with our technician immediately.
B/- FIND IN THE EXCHANGES ABOVE PHRASES USED TO MAKE A COMPLAINT AND TO APOLOGIZING AND THEN FILL IN THE TABLE BELOW. 1. Complaining 2. Apologizing a ………………………………………………………………..……… a ………………………………………………………………..………
b ………………………………………………………………..……… b ………………………………………………………………..………
C ………………………………………………………………..……… C ………………………………………………………………..………
d ………………………………………………………………..……… d ………………………………………………………………..………
e ………………………………………………………………..…… e ………………………………………………………………..………
C/- Respond to the following complaints with an appropriate apology.
1. A: I'm sorry to have to say this, but I don't think this is my dictionary. Mine is still new. You: ……………………………………………………………………………………………………………………………………………………………..……….. 2. A: I want to complain about your son. He has broken my kitchen window. You: ……………………………………………………………………………………………………………………………………………………………..……….. 3. A: I'm afraid I've got a complaint about the food. I can't eat this soup. There is a fly in it! You: ……………………………………………………………………………………………………………………………………………………………..……….. 4. A: I'm afraid I have to make a complaint. Some clothes have gone missing from my suitcase You:……………………………………………………………………………………………………………………………………………………………..………..
Apologizing Responding to an apology
1. Please accept my sincere apology. 1. That’s all right 2. I must apologise for…… 2. Forget about it 3. Oh, I am terribly/ awfully sorry... 3. Don’t worry about that 4. I was wrong 4. Never mind 5. sorry, I didn’t mean……….. 5. It doesn’t matter 6. Please, forgive me for... 7. It was not my intention to......I’m terribly sorry. 8. I can’t tell you how sorry I am.
