VA-102Case Management Officer Thet Kae Pyin and Maw Ti Ngar Camps Sittwe PDF
VA-102Case Management Officer Thet Kae Pyin and Maw Ti Ngar Camps Sittwe PDF
VA-102Case Management Officer Thet Kae Pyin and Maw Ti Ngar Camps Sittwe PDF
Generic responsibilities
Specific responsibilities
Work in collaboration with the Protection Team Leader and Project Manager to undertake detailed
assessments of beneficiaries.
Work in collaboration with the Protection Team Leader and Project Manager to prepare an intervention
plan, including care plan and case summaries following a detailed assessment.
Identify general protection cases at high risk and/or extremely vulnerableat, support case referrals
between agencies, conduct case follow-up and complete closing procedure of the case.
Work with identified individuals and families to develop and implement response plans in accordance
with their needs, capacities and goals.
Accompany cases to referral locations and conduct home visits, as needed.
Provide information to individuals and families about their rights and entitlements, including what
services are available.
Record and complete data entry for the assessment care plan follow-up information in the database, in a
timely manner and in accordance with relevant procedures.
Ensure accurate data entry of all cases received.
Ensure that all data and information pertaining to case management are handled in strict confidence, and
in line with applicable data protection and information sharing protocols.
Collect and update information on services available, and service providers and protection actors.
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Compile information and report on achievements. Report internally to the Protection Team Leader on
weekly and monthly achievements; and for urgent cases, on a daily basis.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
Relevant interfaces for this position are:
Target communities and key external stakeholders at village or camp level
Other service providers and protection actors
Protection Team Leader and Project Manager
Protection Technical Monitoring Technical Assistants
CC Teams in the geographical area of responsibility
Emergency Team in the geographical area of responsibility
Support Team in the geographical area of responsibility
Community Consultation and Referral Officer in the area office
M&E Team in the area office
Stakeholders: Civil society, community leaders and representatives, local authorities and
other duty bearers in targeted locations
Budgets: N/A
Information: Intranet
2. Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are
relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
2. Behavioural competencies
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These are personal qualities that influence how successful people are in their job. NRC’s Competency
Framework states 12 behavioural competencies, and the following are essential for this position:
Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Handling insecure environments
3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC
Performance Management Manual. The following documents will be used for performance reviews:
The Job Description
The Work and Development Plan
The Mid-term/End-of-trial Period Performance Review Template
The End-term Performance Review Template
The NRC Competency Framework
Interested individuals are requested to submit a CV including application letter and contact details of
two referees (No other supporting documents are required in this stage), clearly indicating which
position they are interested in not later than 7th January 2020.
Please send email to: [email protected] and cc: [email protected] (OR) Direct mail to
No.(131/E2), Ward (10), Lane of Than Lwin Road, Kamayut Township, Yangon (OR) No.H(3/12),
Thata Htarna Street, Pyi Taw Thar Ward, Sittwe Township, Rakhine State.
“In the selection of its staff, NRC is committed to gender balance and diversity without distinction as
to race, sex, religion, HIV/AIDS status, and without discrimination of persons with disabilities: well
Qualified women candidates are strongly encouraged to apply.