UNIT 5

SHOPPING AND SERVICES

Exercise 1. Where can you buy these things? Label the pictures with the names of shops from the
box.
bookshop, DIY store, fishmonger’s, flower shop, furniture shop, greengrocer’s,
newsagent’s, off-licence, petrol station, stationer’s

1. greengrocer’s
2. off-licence
3. fishmonger’s
4.bookshop
5. stationer’s
6.newsagent’s
7.furniture shop
8. DIY store
9. flower shop
10. petrol station

Exercise 2. Correct the following statements.

1. I bought some potatoes at the butcher’s. greengrocer’s
2. I went to the baker’s and bought the medicine the doctor had prescribed. chemist’s
3. I got some notebooks and envelopes at the DIY store. stationer’s
4. I bought some lovely roses at the fishmonger’s. flower shop
5. I got the newspapers at the off-licence. newsagent’s
6. I went to that big furniture shop and bought a new dictionary. bookshop

Exercise 4. Complete the explanations with the right words.

1. A person who serves you in a shop shop assistant
2. When several people are waiting to buy things queue
3. The thing on wheels into which you put your shopping supermarket trolley
4. When buying clothes, you need to know your …: S, M, L size
5. The place where you can try clothes on in a clothes shop changing room
6. The place where you pay in a supermarket checkout

Exercise 5. Complete the dialogue with the words from the box.
back, complaint, exchange, manager, receipt, refunds, return

CUSTOMER: - Good morning. I’d like to make a complaint . I bought these shoes here a
week ago and the heel’s come off. I’d like to return them, please.
SHOP ASSISTANT: - Let me see. Er yes, they don’t look too good. Have you got a receipt for
them?
CUSTOMER: - I do. Here it is.
SHOP ASSISTANT: - Would you like to exchange them for another pair? Just like this one, or
perhaps this beautiful new style?
CUSTOMER: - No, thank you, I’d just like to have my money back, please.
SHOP ASSISTANT: - I’m afraid we don’t give refunds .
 CUSTOMER: - Excuse me?! I’d like to talk to the __manager_______, please.

Exercise 6. Match the sentences.

1. This dress fits very well. c) It’s not too tight, not too loose, just
right.
2. This shirt really suits you. b) It’s your style and it’s the same
colour as your eyes. Go ahead and buy it.
3. It’s a nice blouse, but it doesn’t really match this skirt, does it? a)
I’ll have to wear it with something else.
4. You want to buy this striped tie to wear with your checked jacket?
Don’t. e) They don’t match at all. You’ll look awful.
5. Kitty looks great today. d) That new outfit really suits her.

Exercise 7. Match the services 1-8 to the places a-h.

e 1 I’d like to have a new haircut.
d 2 My car needs servicing.
a 3 I need to change some money.
f 4 My shorts need washing and I haven’t got a washing machine.
h 5 I need to get my boots repaired.
c 6 My winter coat needs cleaning.
g 7 I have to post a letter.
b 8 My car’s dirty.

Exercise 8. All the phrases in these sentences mean something was cheaper. Complete the missing
words.
1. These jeans were half price.
2. This jacket was twenty per cent off.
3. These CD-players are on special offer.
4. When you buy one, you get one free.
5. I bought it in a sale.
6. There’s a fifteen per cent discount on all CDs.
7. These boots were reduced from £ 100 to £ 30.

Exercise 9. Pete and Rob are on holiday in an exotic place. Complete their dialogue with one
word in each gap.
PETE: - Can I pay by credit card here?
ROB: - No, they don’t accept credit cards. You have to pay in cash.
PETE: - I haven’t got enough cash on me. Can I pay by cheque?
ROB: - You’ve got to be joking. They wouldn’t know what it is.
PETE: - What a nuisance! Oh, OK, I guess I’ll just go and get some money out of a cash
machine.
ROB: - If you can find one!

Exercise 13. a) Read the following comments from an internet forum. Decide if the statements 1-6
are true (T) or false (F).
1. Zippy is sure advertisements change people's behaviour. T
 2. Johnnybubble believes people react to ads without realising it. T
3. Psrus decides what to buy depending only on the price. F
4. Niall878 thinks many car accidents happen because people buy fast cars they see advertised. F
5. Blowout believes he/she makes rational decisions about what to buy. T
6. Only one person states he/she is never influenced by ads. T

b) In pairs, ask and answer these questions.

c) Complete this table with words from the text.

Types of advertisements Where can you see / hear them?
_hoardings_ ____________in the street___________
leaflets letter box
jingles on the radio
commercials On TV
brochures In shops
glossy ads In magazines

d) Complete the names of things you see in advertisements. Then give an example of each.
1. slogan – a sentence, usually short, that sounds impressive and is easy to remember.
2. logo – a symbol which is the sign of a company.
3. brand name – the name given to a product by the company that produces it.

Exercise 14. Read the following article about a famous old shop. Some words are missing from
the text. Complete the gaps 1-9 with one word.

THE END OF AN ERA

In January 2009, shoppers in Britain lost an old friend. Woolworths, a shop found in almost every
town in the country, closed its doors for the last time, almost exactly one hundred years after they had
started up in Liverpool. The shop sold everything from sweets and toys to clothes, DVDs and things for
the house. Perhaps this was the problem. Everything they sold could be bought more cheaply in
supermarkets or online and, because they sold so many different things, they didn’t offer much choice
of any of them.
The end of Woolworths wasn’t a huge surprise in the end. One of their biggest selling items was
music CDs but, as more people bought music online, sales fell. The store was also hit by the growth of
out of town shopping centres. Woolworths shops were built in the high streets of towns but fewer and
fewer people were doing their shopping there. In the first six months of 2008, the shop lost almost £100
million and it was obvious that they couldn’t survive.
The decision to close was made in November 2008 and the shops started selling everything at
bargain prices. On December 5th, they had the most successful day in their history, taking £27 million
but it was too late to save them. The first 207 shops closed on December 27th and the last shops
stopped selling on January 6th 2009.

Exercise 15. a) Read the following text about fashion for kids. Five sentences have been removed
from the text. Complete the gaps 1-5 with the sentences A-F. There is one extra sentence that you
do not need to use.
 5 A Explain patiently why they can't get everything they want.
1 B He was worried that some of the kids at his school would laugh at him because
his new shoes didn't have a well-known brand name.
4 C In the factories full of child workers in the Far East where the products are made.
3 D Or is it their parents?
__ E Some parents, such as David and Victoria Beckham, dress their children in flashy
fashions to show off their family's wealth.
_

2 F They were a well-known brand, but they were last year's model and the price had
been
cut to £25 in the sales.

Fashion for Kids

Last week, I bought my nine-year-old son a new pair of trainers that were reduced in a sale. They
fit him fine and they looked good, but afterwards he didn't seem very happy with our bargain. (1) b He
was worried that some of the kids at his school would laugh at him because his new shoes didn't have a
well-known brand name. I seriously thought about taking the shoes back to the shop to exchange them
for a more expensive and fashionable make. But why should I pay money I can't afford, or get into debt
just because of peer pressure?
One boy in my son's class wears jewellery and clothes with designer labels to school. He even
wears Calvin Klein aftershave! And he isn't old enough to shave! I spoke to him and he told me why he
had to have the latest fashions. One day he had worn his old trainers to school. (2) f They were a well-
known brand, but they were last year's model and the price had been cut to £25 in the sales. When his
pals saw him, they called him a tramp! He went straight home and put on his new trainers. His mum
isn't well off, but she always finds the money so that he looks good in front of his mates.
I've seen children as young as six going round shoe shops and fashion boutiques looking for the
latest styles, desperate for the expensive designer clothes they see on TV. What's wrong with these
kids? (3)d Or is it their parents? Or our materialistic, consumer society?
All the major fashion labels have got special children's brands. It's a market which generates £5
billion a year in the UK alone. The big clothing companies and chain stores exploit children at both
ends of the production line. (4) c In the factories full of child workers in the Far East where the
products are made. And in our shopping centres full of child consumers competing with each other to
be up to date.
If you're a parent, don't give your kids all the clothes and fashion accessories they ask for. (5) a
Explain patiently why they can't get everything they want. Because one thing is sure: you won't make
your kids happy by spoiling them.

Maggie from Bootle

b) The writer of the letter asks: 'What’s wrong with these kids?' Who do you think is responsible
for young children's obsession with fashion? Why?

c) Match the words to form compound nouns.

1. Designer d) clothes/ labels
2. Brand c) name
3. Shopping e) centre
 4. Latest a) fashions
5. Consumer b) society

d) Complete these compound nouns.

fashion label - producers of fashionable clothes;
fashion boutique - shops with expensive, trendy clothes;
fashion accessories - additional things you wear or carry, like belts or bags.

Exercise 16.
c) Work in pairs. Ask and answer these questions.
A. Which of these things do you do? (Why? / Why not? How often?)
• buy locally grown food?
• buy things from charity shops?
• buy environmentally friendly products?
B. Would you ever buy a product if you suspected it was...

Never I would Not sure

Stolen *
Pirated *
Produced using child labour *