CBLM Ems
CBLM Ems
Conducted by:
INTRODUCTION
Learning Outcomes:
Learning Outcomes:
Welcome !
The unit of competency, “ Select Event Venue and Site” is one of the core
competencies of EVENTS MANAGEMENT SERVICES NC III , a course which
comprises the knowledge, skills and attitudes required for a graduate of this course to
possess.
You may be required to go through a series of learning activities in order to
complete each learning outcome of the module. In each learning outcome there may be
given Information Sheets, Self-Checks and Task Sheets. Follow these activities on your
own and answer the questions that are given. Look for the answer key for your
answers and check your work honestly. If you have questions, please don’t hesitate to
ask your instructor for assistance.
This learning material was prepared to help you achieve the required
competency, in Providing Post-Advice and Post-Services to Clients. This will be the
source of information for you to acquire the knowledge and skills in this particular
module independently and at your own pace with minimum supervision or help from
your instructor.
In doing the activities to be completed as required in this module, please be
guided by the following:
Talk to your instructor and agree on how you will both organize in taking
this module. Read through the module carefully.
Work through all the information and complete the activities in each section.
Read information sheets and complete the self – check. Suggested references
are included to supplement the materials provided in this module
Most probably, your instructor will also be your supervisor or manager. He
is there to support you and show you the correct way to do things.
You will be given plenty of opportunities to ask questions and practice on
the job. Make sure you practice your new skills during regular work shifts.
This way, you will improve your speed, memory and your confidence.
Use the Self – Checks, operation Sheets or Task or Job Sheets at the end of
each section to test your own progress. Use the Performance Criteria
Checklist or Procedural Checklist located after the sheet to check your own
performance.
ASSESSMENT CRITERIA:
CONDITION/RESOURCES:
The students/trainees must be provided with the following:
LCD Projector (optional)
Overhead Projector (optional)
Computer
Printer
Software for presentation skills
Books relating to event management
Books and videos relating to public speaking
METHODOLOGIES:
Discussion
Lecture
Simulation
LEARNING ACTIVITIES
INTRODUCTION TO CONFERENCES
Conferences are among the most important events that professional event
managers organize. The term “conferences” can apply to a variety of gatherings
from a group of researchers who meet to discuss scientific results to a group of
sales people who are training.
Types of Conferences
There are as many types of conferences as there are venues. While all of the
conference types share some similarities, there are some differences: Here are
some examples:
Academic conferences
These can be held for two main reasons. University scientists hold
them to announce research results. There is also a “call for papers” where
newly published information is presented to a group. Many conference
planning companies specialize in these types of gatherings for colleges and
universities. These companies help in publishing the research or paper, as
well. Many of these conferences are held on the campus of a large
university.
Medical conference
Thanks to science, new advances in medicine are announced all the
time. Medical conferences are a way for doctors and other medical
professionals to keep up with these advances and to earn the needed
continuing education credits to keep their license. Often professional
Business conferences
These can be several types. (1) Annual meetings. Many companies
hold this type of meeting for shareholders to announce the company’s
accomplishments of the past year and to highlight the future. (2) If a
company has many divisions around the world, often the management
teams will get together to talk about the business’ direction and to share
best practices. This may be the only time they are in the same town. Often
these conferences are held in the same town as the company’s
headquarters.
Training conferences
Large organizations, such as United Way, will hold these types of
conferences several times a year. This gives everyone the opportunity to
learn new information and share best practices with their colleagues. Often
training conferences will be presented by a marketing company and will be
open to anyone from any company. These types of conferences require a
classroom type of setting and easy access to restaurants if lunch and dinner
is not included in the session.
Internet conferences
These virtual gatherings have grown in popularity as travel costs have
increased while company budgets have not. Even though they may seem as
simple as just getting online, these conferences require planning---
particularly if the participants are in different time zones.
It all comes down to purpose, to creating clear goals and measurable objectives
for your event. The key: research and analyze the needs and interests of the
event stakeholders (e.g. event sponsor, potential participants.) How do you do
this?
SUM UP:
Google your heart out!
One-on-one interviews
Reach out to potential delegates through LinkedIn or directly
through their organization. Ask them for 10-15 minutes of their
time to interview them about potential topics and speakers for the
conference. Don’t be afraid to reach out. Majority of people are
pleased to help.
Surveys
Could be administered to all or a random sub-section of a large
database of potential participants – if such database is available
(from previous events, for example).
SUM UP:
Know your audience: who they are and what their educational needs
entail! Engage with potential attendees through different methods.
After needs and interests of potential participants are identified, it’s time to
develop measurable objectives and overall goals for the event, which will also
be the basis for program design.
TRUE OR FALSE:
Tell whether the given statement about products and services is True or False.
Write T if the statement is True and F if the statement is False. Write your
answer to the separate sheet.
__________1. The term “conferences” cannot apply to a variety of gatherings
from a group of researchers who meet to discuss scientific results to a group
of sales people who are training.
___________3. Training Conference – This is being held the United Way that
requires classroom type settings and gives everyone the opportunity to learn
new information.
___________5. Develop measurable objectives and overall goals of the event are
not important.
1. F (can)
2. F (Academic Conference)
3. T
4. T
5. F
Objectives state what the participants will have learned by the end of the event.
Goals are broader statements and they state the purpose of attending the event
in a general way. Goals could be referred as “statement of purpose.”
When writing objectives include what participants will learn or what skills they
will develop: e.g. “By the end of this session, participants will be able to
establish new protocols for emergency planning and preparedness in their
organization.”
Share the goals and objectives with all stakeholders involved in the event (staff,
committees, sponsors, venue, suppliers, vendors, speakers, participants, etc.)
and use them in the marketing of the event.
SUM UP:
Invest the time at the beginning of the process and carefully describe the goals
and objectives. You will be surprised with the pay off.
DETERMINING OBJECTIVES
How to evaluate the purpose of an event well before the planning process
begins?
Too often, planners review event evaluations while scratching their heads and
thinking, “So that’s what the attendees wanted to get out of the conference.” Or
the budget recap comes back with a bloated number but nothing measurable
to show for all those spent dollars. These scenarios can be avoided by letting
solid objectives set the agenda.
Written objectives also help in the basic planning of an event or project. For
example, the booth size, number of staff needed and appropriate preshow
promotions for an exhibit depend on the number of leads desired the ultimate
objective.
GETTING IT DONE
Preparing objectives is not glamorous and can be tedious (which may explain
why the task is not always done), but it’s not difficult either. There are two
types of objectives process and outcome.
For well-written educational objectives, the criteria are simple: They must be
specific, measurable, attainable, realistic and time-related (SMART). Learning
objectives also define what the audience will be able to do after attending the
meeting, not what the instructor will be presenting during the class.
Objectives are not the same as the goal of the conference or a description of the
event. For example:
Goal: To provide an educational opportunity for communications managers to
write better copy.
Objectives: At the end of the course, the participant will be able to:
Finding the perfect conference centre is a priority. However, before you contract
the venue, you need to decide on a date. Choosing the time of the event should happen
six months prior to the conference.
Take into account the fact that many venues must be reserved months before the
event.
Make scheduling arrangements depending from how far the speakers and
attendees may travel. It is important to let them know the date of the event months
before you even start setting up the conference agenda.
There may be also other type of constraints on the time you choose owing to
particular situations. There may be other events taking place at the same time
such as festivals or political campaigns, and even elections. Make sure you
conduct an onsite research and find out the industry norms in your area.
The length of the event is also important and depends on how many participants
will attend. Estimate the number of speakers and attendees. It is recommended to
plan two full days for a conference of 250-300 people. This seems to become an
international norm.
Essay. (10points.)
Answer the following questions with the best of your knowledge.
1. What are the things we should consider in setting date and time of the event?
2. Do you think it is best to start designing a program early? Why?
Model Answer
Essay. (10points.)
1. What are the things we should consider in setting date and time of the event?
In setting of date and time, the venue should be considered where it must be
reserved months before the event. Moreover, speakers and attendees should
also be advised so that they’ll be able to save the date for the event and estimate
the travel time. Considering the events including festivals, holidays and even
political campaigns in the location of venue must also be planned.
2. Do you think it is best to start designing a program early? Explain your answer.
Yes, designing a program early can help us determine the possible challenges
that may affect the preparation of the event. Foresee, the pros and cons of the
event that will be held.
Theme is the subject of discourse in every event. A theme offers a condensed version of
what you’re interested in accomplishing. Things you’ll want to consider when selecting
an effective theme:
– Your audience and their interests/needs.
– The host city and how it ties in.
– Something that is in line with your objectives that personifies them, but still leaves
some room for interpretation.
A theme gives you something new to say about your content – a new
filter with which to create. It should color your social media posts as well as
your video and written content. A theme also draws people in, makes your
Attendees will get excited about a well-chosen theme. If you take the
time to select something with mass appeal to your constituency, one that
resonates with them, they will help you with the marketing of the event. The
excitement will build with each piece of shared content and their posts may
elicit questions from others who see it in their streams. Themes are interesting.
Themes draw a crowd.
Themes effectively shape your marketing collaterals and the big reveal
of what your yearly theme is can generate a buzz on its own.
One of the hardest things to do when you select a big name keynote
speaker (and any speaker outside of your industry for that matter) is to ensure
s/he understands your audience and their needs. In order for the keynote’s
message to resonate with them, the presenter needs to speak the language of
your audience. They need to understand your audience’s concerns and goals
from an industry perspective. For the largest emotional appeal, speakers need
to know what keeps most of your audience up at night.
When you create a theme you’ve taken that into account. Your theme
should, and must, resonate with your group. It will give the speaker meaning,
context, and focus for his/her content. It provides a subtle direction of lens in
which to view his or her approach.
Themes bring visual appeal to your message. The theme can, and
should, influence everything from your meeting logo to your catering and
snacks. Attendees should be able to glance at components and collateral in a
large conference center with multiple conferences occurring at once and know
which ones are yours merely by scanning.
Your conference theme anchors and shapes all visual aspects of your
event including logos, apparel, giveaways, and other graphic representations of
your event.
This section gathers the essential aspects to consider when choosing the perfect
conference venue, from the type of event you are planning, to location facilities and
costs.
Type of Venue
The second goal of a professional organizer is to find the venue that suits the
type and overall concept of the event. Generally, there are three types of venues
you can book in your city:
1. University buildings: these are fairly cheap and suitable for small,
academic events.
2. Independent venues: these are more expensive and distinctive, but are
limited in seats and availability during the year.
3. Hotels: these are the most expensive venues, ideal for corporate events
that benefit from a large budget.
Location
Regardless of the type of venue you find to be most suitable for the scale of your
conference and business needs, the location has to be welcoming and serene.
However, the location you choose should address the following questions:
Conference facilities: where will the event take place?
Also, if the venue does not provide en-suite bedrooms, dining rooms, or coffee
lounges, make sure there are restaurants and other points of interest nearby to
facilitate accommodation and additional event networking opportunities.
The touristic potential of the location is another aspect to take into account.
Conference people love the chance of playing the tourist and discovering new
places.
Accessibility
For instance, if you are organizing a corporate event and the attendees are high
level executives constrained to take multi-stop flights, you may lose important
participants. Likewise, if they choose to drive to the event, ensure there is a
valet service for attendees or at least an ample parking.
Availability
Once you check the availability of the venue according to the date you have
previously set, check if other spaces are available too, such as nearby hotels or
onsite facilities like VIP lounge and SPA. These will impact the traffic in general
areas, hence the networking opportunities of the event.
Suitability
Not only that the venue should complement the event image you want to
project, but it should also suit the profile of your targeted audience.
Don’t forget about sponsors and stakeholders. Make sure there won’t be other
onsite events to clash with your event or branding concept.
Even if you do not have a thoroughly built budget plan at the time you book the
venue, the implied financial constrains should be conveyed to the venue from
the start.
Anticipate the overall costs of the event before you consider a five-star hotel.
The venue should adhere to quality and safety standards and keep your
attendees well-nourished and hydrated.
TIPS:
Consider negotiating with the venue representatives. If you have found the
perfect fit for your conference, but the costs exceed your budget, suggest
lowering the venue fee for a multi-year contract.
All of the above should be part of the ideal conference venue. Additionally,
before booking the venue, ensure every conference room has the necessary
audio-visual equipment and tech support.
Technical Checklist:
Projection screens & cordless microphones;
Wi-Fi access, heavy duty cables and charging stations;
Light fittings & power points.
See if the venue offers charging stations and Wi-Fi availability for all
participants. Nothing is more annoying that wandering around to search for Wi-
Fi or having the smartphone or laptop discharged.
If the conference is going to run for two days, overnight accommodation with
unlimited Wi-Fi facilities and quality dining opportunities should be at the top
of your checklist at this point.
Car Parking
For minimum hassle, choose a venue that offers free on-site parking. However,
if the conference venue charges for the facility, make sure you include that in
your budget.
Catering
If the location you choose also provides food services, that’s even better.
Otherwise, you will need to contract another service and supervise the
coordination of suppliers.
Still, you will have to decide on a menu and handle any special guest queries. It
is essential to:
Consider the dietary restrictions of each attendee such as allergies or
preferences that make planning rather difficult.
Order any special ingredients, favor’s, or other necessary items that are
not available at the venue.
Let the venue know about any special requirements in advance so the
caterer can create options to suit all needs.
This section will list the main jobs that need to be done. At the same time, we will
bring into light the importance of building and coordinating a creative and effective
team that identify, design and integrating relevant components for program.
As a conference coordinator you will take major decisions, but you will also need
support. Therefore, before you select the right people for each job, you should call
together a conference committee.
Having more than one person to ensure that you pull everything together and have
enough perspective on the event, will streamline your overall workflow.
Recruit Volunteers
You should recruit volunteer’s months ahead the conference even if they will help out
on the event day or starting with the previous afternoon.
Volunteers are typically young and enthusiastic. That is why they can do a great job
with registration affairs, venue preparations, and attendee queries.
Don’t be ashamed if there are administration and management aspects you do not
know how to handle.
You may be having excellent people skills, but deal with difficulties when it comes to
creating and maintaining a budget. Ask for expert advice and make use of helpful
tools.
Top Tips
Don’t act like a manager! Be part of the team. Formally speaking, you will
have to coordinate staffing requirements and staff briefings. The secret to a
well-performing and well-motivated team is to make everyone feel
comfortable with their role.
Find people with specific skills: publicity, social media, administration,
budgeting.
Make sure everyone is on board.
Choose a motto to motivate team players more. “Team efforts achieve
miracles” sounds great, don’t you think?
Get everyone’s contact details . If you are planning on organizing an annual
conference, you may want to contact valuable team members for the
following year too.
Learn to say “thank you” more often and reward your team for its
achievements.
When you ask most event planners what kind of technology they typically utilize at
their events, they’ll reply with things like “using a big screen for main stage events” or
“PowerPoint projectors for every breakout session.” Those things are important, but
they are just the tip of the iceberg for event planner technology.
Unfortunately, many event planners (aside from those who specialize in the tech
industry) shy away from technology. They may be familiar with some of the new
technologies available, but they don’t utilize them consistently and end up missing out
on important opportunities. If you don’t embrace and use technology in every event
you plan, your attendees will notice and will find ways to use the technology without
you. Therefore, the sooner you embrace your technological options, the better all your
events will be.
Listed below are a few of the technologies to consider using as you plan your next
event. Some are best when used before the event to help you prepare so everything
comes together smoothly, and others are designed to be used during the event.
Communication with the speaker(s) about the event’s goals is critical. Good speakers
will tailor their message to meet your needs. But rather than just communicate with
your speakers via phone and email, interact with them before the event (and even have
them interact with each other) to ensure everyone understands the event’s goals. With
a tool like Google Hangout (Messenger, WhatsApp, Viber, etc.) you can have up to 10
people on a video conference. Use this to build rapport between the speakers and the
entire event team so your conference projects a truly unified and cohesive image to the
attendees.
Tweet about the upcoming event on Twitter and add status updates about it to
Facebook and Instagram. Additionally, ask your speakers to provide a pre-event video
where they talk to the attendees about the upcoming event and what to expect from
their session or keynote. Post these videos all over your social media to generate
publicity and encourage more people to register.
Stop handing out printed event materials! Instead, make your program and handouts
available online as a PDF download. This enables attendees to have all the materials
available on their tablet or smartphone, and they don’t have to worry about losing
pieces of paper. Also, create a mobile app for your event that includes access to all the
event’s handouts. It’s easier and less expensive than you think!
Many hotels offer free Internet access in the lobby or in the guest rooms, but they
don’t offer it for free in the conference areas. As a result, many event planners decide
not to offer Internet access, believing it’s not necessary. Big mistake! If your attendees
can’t access the Internet, post a tweet, or even check their email, they’ll leave the
conference area to do so--and they might not return. If the hotel is going to charge you
for Internet access in the conference area, then find a sponsor to pay for it. Remember,
a great event starts with attendees being able to have access to their lives via email,
web and social media.
Sometimes people want to attend your event but for various reasons, they can’t.
Rather than lose their registration, why not have them attend the event virtually?
They’d still pay a registration fee, but they’d attend via a service like Philippine
Webinars (www.philippinewebinars.com). You could also use these technologies to
forgo the physical event and conduct the entire event virtually.
Create several Twitter hashtags—one general one that applies to the industry or
organization, as well as individual ones that are specific to each presentation,
breakout session, or keynote. A hashtag is simply the hash (#) symbol followed by a
word or acronym used to group related tweets. Make these hashtags known and
encourage attendees to use Twitter for their note taking, utilizing the hashtags as they
tweet. Since Twitter only allows 140 characters per tweet, people will need to concisely
summarize the content, which is actually a benefit. According to researchers,
summarization helps boost retention. Even people who don’t use Twitter can post
tweets and follow the conversation using a tool like Facebook. This tool also enables
you to moderate the posts and do live event streaming.
Rather than ask attendees to power off their smartphone, encourage them to leave it
on and text the presenter as he or she is speaking. This will dramatically increase
audience participation. For example, audiences can send text messages while speaker
delivers content. Audience members then text questions and apeaker answers them
throughout the keynote and training events. This approach takes away the fear
attendees may have of publicly asking a question.
Remember, the ultimate goal of each event is to influence your participants. Therefore,
don’t use technology simply because it’s exciting or cool. Use it wisely, based on your
objectives, and make sure it’s part of your long-term strategy. When used correctly,
technology will enhance your event, making both you and your organization
successful.
We will continue with the overall concept and plan that should be ready at least six
months before the conference.
Note: the following guidelines applies to any type of event you plan on organizing.
However, if the conference is larger in scope and has over 150 participants, you
should consider begin early stages of planning eight months or even a year in advance.
Choose a catchy name and a representative logo for the event theme to use on
tickets, posters, brochures, programmers, and social media coverage.
Set a Budget
One of the main responsibilities of a well-prepared organizer is to build the
event budget. There is no way you can start implementing a plan without
knowing how much money you can spend. The key is to set monetary limits and
make sure everyone adheres to them.
2. Decide on what tools you are going to use to actually build the
budget plan. There are online budgeting tools you can use, but
you may also stick to the usual spreadsheets.
4. Then put down budgeted amounts for individual line items that fit
each category. For instance, Catering may include food, beverages,
cakes, as well as catering staff fees.
Tips:
You will see that the budgeted amount may not coincide with the
actual costs. Try to negotiate payments and consider production loss
too.
Carefully set a registration fee that can cover professional help and
catering facilities.
Accomplish Tasks
When it comes to planning, you will see this is a very detailed ongoing process.
Time is precious and there are tasks to accomplish at different time frames.
Two to four weeks prior to the big event you should also:
Prepare floor plan. See where everyone will be seated. Also plan room
layouts too, as well as the entertainment program.
At this point you will have to schedule workshops or demonstrations
too.
Ask a team member to go through all items, check and double check
everything.
Purchase remaining items and make sure everything is well-stored
until the event.
Confirm with all contracted help, including the photographer,
speakers, caterers, bands, etc.
Check equipment and lighting.
Start printing out the conference program.
The last-minute tasks you will perform one-two days prior to the
conference. Ensure you:
Have all important phone numbers saved on phone. These include
the team member’s, all services’ (venue & contractors) numbers.
Pick up last minute items such as balloons, flowers, and ice.
Pick up rental items you have booked in advance.
Prepare payment for all those involved in the organization and smooth
running of the event.
Begin setting-up early so you will deal with less unexpected
situations.
Tips:
Develop a straightforward plan and stick to it.
At this point, you should have a name and a theme for the conference.
Conference come in many types and each industry requires a different approach. Now
it is time to decide how the conference will actually play out.
The event agenda is essential to attracting attendees. As they will pay a fee to
attend, the more reservations, the bigger the budget to work with will be. From this
point of view, the topics and activities you include on the agenda should address a
targeted audience.
If unsure how to proceed next, stick to the common conference format and norms:
Begin with a keynote or presentation given by an influential name in the field.
Start in the afternoon and end with a dinner.
For the remaining day or days of the conference, you should divide the
agenda into short sessions.
Adjust the length of each presentation according to the proposals submitted
by participants.
You can plan one session at a time or have several sessions running
concurrently.
The type of session depends on the specific of the conference. They can range
from workshops to power-point presentations and open-floor exhibitions.
Additionally, you may want to include other important moments into the
conference schedule such as business meetings and awards. Don’t forget
about lunch and coffee breaks.
Simple invitations are not enough when it comes to attracting attendees and
sponsors. Smoothly designed programs are powerful marketing tools to entice people
to attend your event and one of the essential aspects of conference development.
So, once the agenda is ready, the next mandatory task for your marketing team
to accomplish is designing or ordering high quality booklets and other promotional
materials.
Once everything is set in event program and all are approved, as an event organizer
you will also need to find marketing and financing solutions. You may have the
opportunity to sell sponsorship space to potential partners. In this section, we will
discuss the benefits, as well as the disadvantages of including sponsors into your
plan.
This is the most exciting part of the program, where you will be announcing an
upcoming conference. There are methods into creating and publicizing the event to
obtain numbers of attendees.
Furthermore, you ask can speakers to have a recording of the pre-event video
where they talk to attendees about the event and what to expect from it. Then it can
be posted over social medias to generate publicity and encourage more viewers to
register. Hence, you can also disseminate the event through leaflets or other
advertising methods.
Create a Website
Besides professional advertising materials, digital presence is key to organizing
a conference effectively. These days, creating an online page for promoting your event
is not only mandatory, but also super easy. To get a highly usable and spectacular
website for the conference, we recommend you to hire a designer.
Here are the important things to consider when creating a website for your event:
Find an available domain to include the conference name or a meaningful
derivative of it.
Be sure to include all important details for the conference: date, location,
name of influential speakers and industry leaders participating.
Upload registration information and create a link for potential attendees to
access.
Embed the program once it is designed, as well as an event calendar.
List the URL on all promotional materials.
Update the conference website during the preparation stages.