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Part I.
say True if the statement is correct and False if the statement is incorrect(1 point)
1. Maslow any need can not be a motivator if it is unsatisfied. But Herzberg says that only
higher order needs can be a motivator.
2. Maximal level of stress is required for organization to operate effectively
3. avoidance can be used when issues are more important to others than to yourself or when
you want to build credit for later disagreement
4. Conflict between production and sales department over the quality produced and
customer requirement is called intra-group conflict
5. Mc Cleland theory states that there are three types of manager or employee; ones who
want achievement, ones who want affiliation and ones who want power
Part II. Choose the best answer from the given alternative(1 point each)
1. Members of a group tend to become more motivated and better able to deal with
conflict in creative way during ______ stage of group development.
A. norming B. storming C. forming D. adjourning E. none
2. Which one of the following is wrong according to Maslow’s theory of motivation?
A. Only an unsatisfied need can influence behavior
B. A person needs are arranged in priority of importance
C. A satisfied need is motivator
D. As the persons needs are meet on one level, the person advance to the next level of
needs
E. None F. all
3. Identify wrong statement from the given alternative about Hertzberg’s theory of
motivation.
A. Factor that produced job satisfaction as motivator.
B. Motivational factors may not result in dissatisfaction.
C. The presence of motivational factors likely to motivate employees.
D. Factors that led to job dissatisfaction as hygiene
E. The presence of hygiene factors cannot motivates employees.
F. none
4. after the accomplishment of their goal the last stage for temporary group is:
A. performing B. storming C. adjourning D. forming E. none
5. Which one of transition shows as conflict was considered to be bad and viewed
negatively?
A. traditional view B. human relation view C. modern view D. B&C E. all
6. According to Thomas KA____ is the process that begins when one party perceives
that another party has negatively affected something that the first party cares about?
A. Stressor B. culture C. conflict D. motivation
7. Which one is a moderate level of stress by prompting increased work effort,
stimulating creativity and encouraging greater diligence?
1 “If you graduate yesterday and stop reading today, you will be undergraduate tomorrow “
A. Constructive stress B. destructive stress C. nonfunctional conflict D. none
8. Among the following one is not the characteristics of organizational culture.
A. Innovation and risk taking
B. Outcome orientation
C. Aggressiveness
D. Attention to detail
E. None
9. _____ is the ability to control another’s behavior because of possession of knowledge
and skill that the other person does not have but needs.
A. Coercive power B. referent power C. reward power D. none
10. The difference between leadership and power match with the following concept,
except:
A. Power does not require goal compatibility, merely dependence but leadership does
require
B. Leadership focuses on downward influence but power has broader area of influence
C. Leaders use power as a means of attaining group goal
D. All E. none
11. Which one of the following stages of forming a group characterized by considerable
conflict.
A. Forming B. Norming C. Storming D. Performing
12. Identify the wrong statement about the importance of motivation.

A. It build friendly relationship among employees
B. It increase the cost of operation
C. Puts human resource into action
D. Increase productivity
E. All F. none
13. Among the conflict management strategies one is used when the issue is trivial.
A. collaborating B. compromising C. competing D. none
14. The following are classification of organizational stressors, except:
A. Mission statement B. policies C. strategies D. job security
15. Among the types of power which one is tend to produce compliance, whereby people
are accepted the request but not perform task with enthusiasm.
A. Coercive power B. legitimate power C. reward power D. referent power
E. B& C F. B&D
16. Identify wrong statement about organic form of organization structure.
A. Decentralized decision making
B. Low level of specialization
C. Formalization is very low
D. Narrow span of control
E. None
17. Identify wrong statement according to goal setting theory.
A. Difficult goals are likely to lead to higher performance than are less difficult goal
B. Specific goals are more likely to lead to higher performance than general goal
C. Task feedback or knowledge of result is not likely to motivate people towards
higher performance
D. None
18. Which approach to conflict management can be best described as highly assertive and
highly cooperative
A. Accommodating B. competing C. avoidance D. collaborating E. none
19. Which one is wrong about referent power?
A. It is largely a function of interpersonal skill
B. It is associated with charismatic leadership
C. It tends to produce compliance
D. None
20. MR. wondoson is an employee In Ethiopian road authority and when he compare his
outcome/input ratio with referent it is inequity, then he decided to use company
property for personal gain and misuse sick leave. This way to restore inequity is:
A. Changing perception B. Changing outcome C. Changing input D. Leaving the field
E. none
21. Identify wrong statement about functional conflict
A. It develop cohesiveness among group
B. It leads to creativity and innovation
C. It is constructive for the organization
D. Basic goal of the organization is neglected
E. None
22. A source of power which is derived formal persons official position in the
organizational hierarchy is :
A. Reward power B. referent power C. coercive power D. legitimate power
23. The higher order needs specified by Maslow is considered as _____ as per the
Herzberg.
A. improvement B. hygiene C. advancement D. none
24. ______ Conflict is related to how a task is being accomplished in the organization or
related with various procedures and instructions that are being followed on particular
job.
A. Dysfunctional conflict B. process conflict C. task conflict D .relationship conflict
25. _____ is the discrepancy between the sent role and the received role or it result when
members are confused about the delegation of job responsibility.
A. Role ambiguity B. role conflict C. maintenance role D. all
Part III. Matching (1 Point each)
A B
1. compromising A. form of selfless generosity, obeying the other point of view

2. Accommodating B. Aimed at total concentration thus forgetting routine situation
3. Competing C. there is no clear winner or looser
4. Storming stage D. characterized by interpersonal conflict
5. Norming stage E. win-lose principle of managing conflict
F. parties are partially benefited
G. stepping stone for the next stage of higher group development

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Part I.

12. Identify the wrong statement about the importance of motivation.

Part III. Matching (1 Point each)

1. compromising A. form of selfless generosity, obeying the other point of view

F. parties are partially benefited

G. stepping stone for the next stage of higher group development

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