March 2015 www.shdlogistics.

com

Promoting supply chain excellence

FORK LIFT TRUCKS LOGISTICS IT WAREHOUSE LIGHTING LOGISTICS PROPERTY

 CONTENTS | MARCH 2015

12 REGULARS PROPERTY
05 Editor’s Comment 20 Logistics Property
Peter MacLeod wants to ensure David Thame looks at
safety is always on the agenda. the effect the UK’s ports
have on the shape of the
06 News
country’s logistics map.
A round-up of the latest
industry news, including a
former logistics boss getting FEATURES
the top job at Tesco.
12 Front Cover Story
16 Company Profile
– Translift Bendi
– Swisslog
For 50 years, Translift Bendi
James Sharples, managing
has been waging a war on
director of Swisslog, headline
wasted storage space with
sponsor of the SHD Logistics
the continual development Conference, talks about
and introduction of innovative his company’s involvement
products and solutions. with the event, as well as his
aspirations for the coming year.
OPINION
25 E-commerce and finance
Investec looks at the role
71 Showcase it plays in lending into an
Products that have caught arena where e-commerce is
the editor’s eye this month. shaping the supply chain.
26 BITA 28 SHD Logistics Conference
16 30 British Industrial Truck A look ahead to the
Association president David inaugural SHD Logistics
Rowell looks at the latest Conference on 19th March.
economic and political
developments as investment 30 DHL’s East Midlands Airport
in logistics property booms. Peter MacLeod is taken on an
exclusive tour of the parcel
59 FLTA giant’s incredible EMA facility
In the sixth step in the Fork ahead of its planned expansion.
Lift Truck Association’s Safer
62 Site scheme, Peter Harvey, 34 Fork Lift Trucks
chief executive of the FLTA, A comprehensive round-
outlines how essential up of the latest ideas,
maintenance checks contribute launches and case studies
to truck and site safety. across the FLT world.

68 UKWA 48 RTITB
Peter Ward, CEO designate The question asked by RTITB
of the United Kingdom is “Are your forklift operators
Warehousing Association fully trained?” The answer
(UKWA), discusses the issues could be a three-stage
34 surrounding the installation of approach to operator training.
fire sprinklers in warehouses. 50 SHD Logistics Awards
70 Mentor The Big Night approaches!
Stuart Taylor, director of We round-up the entries
Mentor Performance and to this spring’s unmissable
Risk Management, looks at Awards event.
how accurately measuring 62 Warehouse Lighting
your performance could be A look at the illuminating
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 How often does a food distributor share its strategy on sustainability? Have you ever
heard a transport company reveal how it creates tangible improvements every year?
Do you want to ask an industry colleague questions about their brand new facility?
Our industry faces challenges but sharing information is rare.
The SHD Logistics Conference, Delivering Supply Chain Operational Excellence,
opens up the doors, for the first time, of your industry peers.

Find out how they’re doing it.

London Transport Museum | 19th March 2015 | 9.30am - 4.30pm

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4 February 2015 www.shdlogistics.com

 COMMENT | MARCH 2015

The systems and checks that

were in place during the quiet the
times may not be so robust editor
today
E-commerce is having a massive influence on poor undercover reporter was on his knees after
Storage Handling Distribution – our industry. With warehouses being configured one night, as he walked the massive DC to ensure
promoting supply chain excellence differently to handle changing channels – both Amazon’s customers received their ordered goods
incoming and outgoing – it’s boom time for the the next day. Aw, diddums, as we used to say in the
EDITOR many companies supplying technology and expertise school playground. I’m sure someone else would
[email protected]
0207 017 6987
to help service this online growth. love that job. There are plenty of flights landing in
Last month, I attended the Delivery Conference the UK from Poland each day!
PROJECT EDITOR in London, where diverse companies were brought But, seriously, there are situations where workers
[email protected] together to find a solution that has evaded a large in the supply chain are put under pressure as
0207 017 7122
proportion of companies working in the e-commerce businesses are still in the process of scaling up from
CONTRIBUTING EDITOR – PROPERTY supply chain – how do we make money? the recession. Suddenly, the systems and checks that
David Thame The answers ranged in sophistication from simple were in place during the quiet times may not be so
[email protected] secure delivery boxes into which couriers could drop robust today, at a time when the UK leads the way
0207 017 6987 deliveries for absent householders to top-end IT in on-line shopping and its economy looks lively in
PUBLISHING & EXHIBITIONS DIRECTOR suites that control the process from order placement, comparison to elsewhere in Europe.
[email protected] through warehouse management and into tracking So, amid this frenetic activity, we are making a
0207 017 6986 and delivery software. Other answers were more determined push to ensure safety doesn’t fall off
ADVERTISEMENT SALES
prosaic – better communication and service to exploit the agenda. The FLTA has been using our pages
[email protected] the benefits of high customer retention levels. to promote its Safer Site programme, and we are
0207 017 6991 What becomes apparent is that there is no single also very close to leading training organisations
[email protected] ‘one size fits all’ solution to the dilemma. It’s a Mentor and RTITB, both regular contributors to the
0207 017 7124 case of constantly reviewing the situation, learning magazine.
from your customers’ experiences, and talking with To that end, we are committed to increasing
PRODUCTION & DESIGN
[email protected]
industry suppliers and peers to ensure last year’s awareness of warehouse safety around the FLTA’s
0207 017 7283 cutting-edge solution hasn’t become this year’s excellent Safety Week and Safety Conference, which
white elephant. take place in September. We believe safety should
Managing Director We can help you stay ahead of the game, through be important around the clock, around the year, so
Peter Hall
our articles in SHD Logistics magazine and online. watch this space for some interesting developments.
And we can help you network with and learn from Peter MacLeod
your peers through events such as the SHD Logistics
Conference and SHD Logistics Awards, which both Editor
Published monthly by:
Informa Exhibitions Ltd. 4th Floor, Maple House,
take place on 19th March. It pleases me no end to say
149 Tottenham Court Road, London W1T 7AD you should consider booking straight away, as demand
Subscriptions means that places at each event are becoming limited.
United Kingdom: £132.00 The huge amounts of activity surrounding
Rest of World (surface): £168.00
Rest of World (air): £191.00 e-commerce have had an effect on the behaviour of
Subscription enquiries: personnel within the warehouse. With consumers
01635 588 489 quick to switch allegiance when a delivery is not
[email protected] fulfilled as expected, the pressure on the supply
chain to meet increased levels of expectation must
Jury Member, IFOY
be taking its toll.
Please sponsor me for my Mount Kilimanjaro
©2015 Informa Exhibitions Ltd. All Rights reserved. Last year, Amazon was exposed – rather unfairly to Ngorongoro Crater cycle ride for Transaid
ISSN: 2054-9768 in my opinion – for the way in which it put its via www.justgiving.com/Peter-MacLeod1/
SHD Logistics is editorially independent, and does not levy a charge for ‘colour separations’.
The views expressed in this publication are not necessarily those of the editor or publisher.
order pickers under pressure to hit targets. The Find out more at www.transaid.org

the association for logistics service providers

ENJOY THE BENEFITS OF MEMBERSHIP JOIN US
Contact Sakina on: T 020 7636 8856 QE [email protected] QW www.ukwa.org.uk

www.shdlogistics.com March 2015 5

 NEWS | MARCH 2015 THE NEWS THIS MONTH
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AWARDS

Ì IN BRIEF....
Some of the recent stories
you may have missed on
SHD Logistics Awards
www.shdlogistics.com
this month... audience grows by 40%
Professional networking has been key
A 130,000 sq ft speculative logistics hub to the success of the SHD Logistics
is to be built at Manchester’s Airport Awards so far. On March 19th 2015,
City. The £15m project at Airport City a larger venue, almost 40% more
Manchester’s Global Logistics site is guests and a late-night licence at the
due for completion in 2016. hotel’s luxurious speakeasy bar means
The TOC Europe Conference and speaking to industry colleagues has
Exhibition returns to the leading never been so easy.
maritime hub of Rotterdam on Finalists from over 50 companies will
9th-11th June 2015 to assess the attend the SHD Logistics Awards to
fundamental changes now sweeping find out whether they have won one of
global container transport and the 13 Awards and to celebrate with
logistics as a result of the shipping winners.
industry’s headlong charge towards In 2014, the inaugural SHD Logistics
mega vessels and alliances. Awards attracted intralogistics and
supply chain professionals from
A new 175,000 sq ft warehouse unit is leading retailers, manufacturers
to be built at Trafford Park, Manchester, and logistics operators including “looking forward to the 2015 award Attendees of the SHD Logistics
following a funding deal with M&G Poundland, Marks & Spencer and Travis announcements after a successful year Awards will receive 10% off cost of
Real Estate. Perkins. 71% were logistics directors of working together on a number of a delegate place at the SHD Logistics
or managers, responsible for operating high-profile sustainable projects”. Conference, which takes place earlier in
The £400m Doncaster iPort logistics
distribution centres across the UK’s The SHD Logistics Awards the day on 19th March at the London
scheme has moved a step closer.
supply chain. ceremony, hosted by comedian Transport Museum. Why not submit a
Developer Verdion has won planning
In 2015, Finalists include Heineken Romesh Ranganathan, (pictured) question to the experts to be in with the
approval for the final details on four
UK, John Lewis, Morrisons, Doddle, takes place on the evening of 19th chance to win a free delegate place at
units as well as the scheme’s 35-
Hermes, Vantec Europe and Unipart March at the London Marriott Hotel the SHD Logistics Conference? Turn to
acre railfreight terminal and for site
Logistics (turn to page 50 for full Grosvenor Square. For tickets and more page 28 to find out how. ■
infrastructure.
list). Another finalist, Hörmann information visit www.shdlogistics.
➤ www.shdlogistics.com/awards
The first phase of Europa Worldwide’s with Prologis told us they are com/awards.
£1.7m IT investment has reached its
halfway point – on time and on target.
‘LeoRoad’ is due to launch in early 2016 LEGISLATION PROPERTY
and is the first stage of development
in the company’s IT investment
programme, ‘Leonardo’, which will see
London ban for ‘unsafe’ HGVs DHL to occupy
the firm’s operations, finance and sales
systems revolutionised.
New rules banning HGVs from London
unless they’re fitted with safety
of cyclists and pedestrians will be much
safer” as a result of the new rules and Lewisham DC
measures to protect cyclists and urged “all operators of HGVs to get on As part of its wider UK £156m
Nexen has expanded its product pedestrians will come into effect from board and make it a success”. investment, global logistics company
portfolio to include a dedicated 1st September 2015. Transport commissioner Sir Peter DHL Express has secured a pre-let at
range of warehouse models. From that date, no vehicle over 3.5 Hendy said: “The rogue minority of Howard Group’s 57,000 sq ft state-of-
The government has quashed plans for tonnes will be allowed to operate in the HGVs that operate on our roads without the-art “Tea Shed” development on the
a 200-acre logistics development near capital unless fitted with side guards effective basic safety equipment will Elizabeth Industrial Estate in the London
Coventry airport. and proximity mirrors. be forced to improve or be banned. Borough of Lewisham.
The ban applies to all roads, except This will save lives and ensure a level Relocating from its Nine Elms
Bibby Distribution is to provide full motorways, and is being introduced playing field for operators.” operations, the new 10m-high column-
logistics services for Netto UK, the by London’s 33 local authorities and Natalie Chapman, head of policy at free facility will be constructed on the
discounter which returned to the UK Transport for London (TfL) in order the Freight Transport Association, said: former site of the Mazawattee Tea
last year as a joint venture between to reduce the number of collisions and “FTA is pleased to see that the necessary Company. The facility will incorporate
Sainsbury’s and Netto’s parent accidents involving HGVs. exemptions and concessions for the the most up-to-date technology and
company, Dansk Supermarked. According to TfL, the vehicles “are vehicles for which this equipment is mechanical handling processes with
SSI Schaefer in the UK has launched its disproportionately represented in cyclist either not possible or not legal have been full direct load and automated sort
Webshop www.ssi-schaefer-store.co.uk fatalities in the capital”, with 9 of the included within the requirements of the technology.
14 cyclist deaths in London in 2013 London Safer Lorry Scheme. Ray Tullet, Infrastructure Manager of
for ordering plastic totes and containers
involving HGVs. “However, in principle we believe that DHL, commented: “This enhanced facility
online for direct delivery.
The scheme will operate 24 hours a this kind of blunt regulatory tool is not will help us to facilitate export success
Kardex Stow Direct, the UK Stow day, seven days a week, and will be the best way to improve cyclist safety. in the UK and support the ongoing
trade sales outlet for small- enforced by the police, officers from the We still think that the money and effort growth of our customers. In a strategic
and medium-sized orders, has Driver and Vehicle Standards Agency spent on this scheme would have been London location and surrounded by good
announced that it has changed and the joint TfL and DfT-funded better spent on increased enforcement infrastructure we’re introducing the most
its name to Pallet Rack Direct Industrial HGV Taskforce. against the small proportion of lorries up to date technology meaning we can
to more accurately reflect its Drivers and companies found that don’t comply with existing continue to deliver world-class service for
on-going offering to the UK racking operating unsafe vehicles will be liable regulations.” ■ our customers.” ■
distributor market. for a fine of up to £1,000.
➤ www.tfl.gov.uk ➤ www.dhl.co.uk
Mayor Boris Johnson said “thousands

6 March 2015 www.shdlogistics.com

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APPOINTMENT H&S

Tesco appoints former Exel chief as chairman B&Q fined over

the DHL UK Foundation as soon as a
successor is found. crushed worker
His appointment follows news that B&Q has been fined £65,000 plus costs by
Tesco has agreed to pay the liquidated Isleworth Crown Court after a worker was
damages contractually due to former crushed by a pedestrian fork lift truck at its
Yeading store in west London.
directors Philip Clarke (£1,217,000)
The DIY retailer had previously pleaded guilty
and Laurie McIlwee (£970,880). Tesco
to three health and safety offences relating to a
John Allan has joined the Tesco the integration, and subsequently the said it is contractually committed failure to provide a safe system of work for the
board as chairman with effect from new logistics division with 150,000 to make the payments unless it can parking of the forklift.
1st March, following Sir Richard employees and a turnover of over legally establish a case of gross Working in a limited space in November
Broadbent’s decision to step down €27bn. In 2007 he was invited to misconduct against them. Having 2013, the woman operating the vehicle – which
from the role. become CFO of Deutsche Post, a post taken legal advice, it has concluded it is pushed, not driven – had to pull it towards
Allan’s early career was with Lever he held until his retirement and return does not have the basis for continuing a wall to park it in the store’s warehouse. She
Bros, Bristol-Myers and Fine Fare, to the UK in 2009. to withhold the payments. was crushed between the forklift and the wall.
before becoming divisional CEO at BET He has subsequently been chairman Richard Heller, prosecuting, told the court
In October 2014, Tesco revealed
for nine years. He was appointed CEO of Dixons Retail, steering it into a that the company had failed to apply its mind
that the Serious Fraud Office (SFO)
of Ocean Group plc in 1994 and then merger with Carphone Warehouse to the risk of reverse-parking the forklift in a
of Exel when Ocean Group merged in August 2014 to form Dixons had started an investigation into its
confined space and had failed to heed warnings
with NFC in 2000 to become Exel plc, Carphone. accounting practices. The move swiftly
about this.
the global leader in logistics, operating Allan commented: “I’m very pleased followed Tesco’s publication of its In passing sentence, the Crown Court judge
in 60 countries and ultimately with to be taking on this role at such a delayed interim results, which saw accepted that the “protection of the vehicle
115,000 employees. critical moment for the business and Broadbent tender his resignation amid was given precedence over the safety of the
When Exel was acquired by look forward to working with the new a £263m profit overstatement. ■ employees”. ■
Deutsche Post in 2005, Allan joined executive team and the board.”
➤ www.tescoplc.com ➤ www.hse.gov.uk
the board of Deutsche Post to manage Allan will step down as chair of

PORT CENTRIC LOGISTICS

London Gateway expansion continues

DP World London Gateway has The Secretary’s visit came a week Park represents the future of the
announced it is to open a third berth. after the Global CEO for Prologis, logistics industry. DPW executives
Berth Three – planned to be operational Hamid R. Moghadam, broke ground “Demand has been strong in this at the Berth
in the second half of 2016 – will bring on the speculative 316,000 sq ft Three site
market and this property[...]will cater
into use an additional 400m of quay Prologis/DP World joint venture DC, to customers who want efficient,
length with a dredged depth of 17m which will be ready for occupation state-of-the-art distribution facilities.”
alongside, enabling it to handle the later this year. The new single-sided DP World London Gateway’s
world’s largest container ships. 15m-high distribution centre has been Common User Facility (CUF) is also
The Secretary of State for Transport, designed to offer flexible distribution on-track to open in Q2 this year, and
Patrick McLoughlin MP, recently climbed space, and is being constructed by DP World says it is in “advanced
one of the facility’s quay cranes to view Buckingham Group. negotiations with several more
the location of the new berth, the scale The development, which also clients” for the park.
of the port, and the adjacent London comprises more than 10,000 sq ft of Container haulage company
Gateway Logistics Park. office space, is being built on Europe’s Maritime is now establishing a base at
He said: “The continued expansion largest logistics park, which provides DP World London Gateway, while the
of London Gateway Port proves Britain 9.25m sq ft of development space. leading container solutions company
is a country where companies want to Moghadam said: “With its Pentalver is also constructing a new
invest. The new berth will create many multimodal connectivity and location facility which will open soon. ■
new jobs and is a signal that the UK close to one of Europe’s most vibrant
➤ www.londongateway.com
maritime sector is continuing to grow.” cities, the London Gateway Logistics

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APPOINTMENTS CHARITY

Industry bodies name Editor takes on Tanzania charity challenge

Peter MacLeod, editor of SHD Logistics, is the UK logistics sector.
new presidents embarking on a cycle ride across Tanzania on
behalf of Transaid, in order to raise funds for
Palletways has very kindly agreed to sponsor
Peter’s kit, whilst other major donors include
The CILT and the FSDF have Johnstone, MD of Associated Cold the international development charity, as well SSI Schaefer, Crown, Flexi Narrow Aisle, IMHX
each announced the identities Storage and Transport Ltd (ACS&T). as raise awareness of its projects. and Cooper SH.
of their new presidents. Beverley The event also marked Tilburn’s The 400km off-road ride takes place across To follow Peter’s progress and to find out
Bell, senior traffic commissioner retirement from senior cold chain 5 days in June 2015. Peter will be joined by more about the event and Transaid’s various
for Great Britain, will take up the management, with over 40 years’ around 30 other riders from across the logistics activities in sub-Saharan Africa, check out his
CILT’s one-year presidency from experience in the food industry, industry, together aiming to raise around blog at www.shdlogistics.com/blog. To donate,
Jim Spittle at an inauguration and his second presidential two- £100,000 for Transaid. please visit his JustGiving page at https://
lunch in May. year period of office. Peter’s individual target is £5,000, and as we www.justgiving.com/Peter-MacLeod1/ ■
Spittle said: “I am delighted that The FSDF board presented him went to press he was sitting on an incredible
Beverley Bell has accepted our with a gift to mark the occasion £3,300 thanks to very generous donations
invitation to become the institute’s and to thank him for his leadership from individuals and companies from within ➤www.transaid.org.uk
president-elect. She is an extremely of the federation. Johnstone, who
well-respected professional has led ACS&T since 2007, will
through her work as senior traffic serve for the next two years.
commissioner and has been an Meanwhile, Ross Moloney,
enthusiastic vice-president as she the former CEO of Skills for
champions the causes of both Logistics, which went into
passenger transport and freight.” administration in January, has
Bell works closely with become the MD of a new venture
government agencies and industry called FireDog Research. The
to champion safe, fair and reliable new research, marketing and
passenger and goods transport. communications agency has been
Her responsibilities involve the established to help organisations
licensing of the operators of HGVs explore new markets, develop
and PSVs, the registration of local new products and acquire new
bus services, and taking action customers. Alongside market
against drivers of HGVs and PSVs. research, creative branding and
The FSDF board of directors digital media, FireDog will also
met to transfer of presidency help clients with bid writing and
from Garry Tilburn to Malcolm funding acquisition. ■

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EVENT PROPERTY

LogiMAT 2015 breaks records Next commits to

Doncaster warehouse
The recent LogiMAT international
trade fair has broken records with Fashion retailer Next has signed up for an
significant growth in both exhibitors additional 702,500 sq ft warehouse at West
and visitors. Moor Park, Doncaster.
With 1,162 exhibitors (up 15.4%) – The development, by Highbridge Properties,
among them 246 (up 35%) from 28 will serve the retailers furniture range and will
countries (up 10.5%) – LogiMAT 2015 be completed in early 2015. It will be adjacent
took up seven of the eight halls at the to Next’s existing facility on the site.
Stuttgart exhibition centre. The total The development has been funded by Legal
space taken up by the event increased & General Property on behalf of its Limited
from last year by 14.8% (gross) and Price Inflation Income Property Fund in a
18.7% (net). There was a rise of 7% £68.4m deal. The net initial yield is unusually
to more than 35,000 trade visitors low at 4.42%, showing how fiercely investors
coming to the Stuttgart exhibition are now competing for warehouse property.
centre on the three days of the show. Derek Gilby, senior fund manager at Legal
“It was a record-breaking LogiMAT, & General Property, said: “This will be Next’s
even though the strike at German third unit at West Moor Park, comprising
Wings probably robbed us of the need to invest on the part of industry international exhibitors travelled to the principal hub for its furniture range.
chance to report a double-digit and trade. “The key segments in the Stuttgart from overseas and Asia, in Highbridge has an excellent reputation for
increase in visitor numbers,” said intralogistics business are reporting particular from China and the US, but providing high specification distribution
exhibition director Peter Kazander, COO rising demand coupled with a also from Korea and Taiwan. warehousing and we regard Next as being
of EUROEXPO Messe-und Kongress- continued good order situation.” The trend was similar among the best-in-class in a highly competitive UK
GmbH, Munich. “Nevertheless these More than 21% of the exhibitors visitors, with more visitors than in fashion retail market; both attributes make
basic data are professionally collected in Stuttgart came from outside previous years holding a non-German this an outstanding investment opportunity for
and credible, and we are proud of this Germany this year, an increase of passport. 69.2% of those from abroad the Fund.”
year’s performance.” 17.1%. Among the 28 countries came from EU countries, 19.8% from JLL advised Legal & General Property on
Kazander attributes this significant represented at the show, the highest the rest of Europe and 11% from the deal, while CBRE acted for Next and
growth in the intralogistics trade fair in the rankings (after Germany) were overseas, Asia and the Middle East. ■ Highbridge Properties. ■
to the favourable economic climate The Netherlands, Italy, Switzerland,
➤ www.logimat-messe.de ➤ www.hse.gov.uk
in the sector and a readiness and Austria and France. In addition more

CAMPAIGN

SAVE OUR SITES: logistics fights with housing

A Staffordshire warehouse development in the property world voice concerns “It’s all very well building houses,” can pay more than logistics developers.”
site is to be developed for housing, that the government’s push for new said Ward, “but the people in them have The new owner of the Tamworth
prompting fears of a battle between housing development is eating into land to be fed, and that requires logistics site, property investor Aucott Group,
developers of housing and logistics allocations for other uses. floorspace. As the industry voice, we is working with Tamworth council on
parks to snap up prime land. Ghislaine Halpenny, assistant director are making government aware of the plan. A planning application will be
The 25-acre site at Dunstall Lane, for planning and regeneration at the these issues and hoping for balanced submitted soon. A statement said the
Tamworth, has been zoned for a 470,000 British Property Federation, said: “Today development. There is no point in having site has failed to be delivered as a viable
sq ft warehouse and office development we’re seeing feverish calls for more residential development if the people development opportunity for the past
for many years. But now council officials residential land at the expense of other who move into the houses can’t be 15 years.
have relented and are allowing the users, including industrial and logistics.” serviced, and our members effectively Look out for more articles under the
strategic site, close to the A5, to be Peter Ward, the newly-appointed boss feed the nation. ‘SAVE OUR SITES’ banner online and in
developed as a 700-home housing of UKWA has joined the calls to protect “Yes, we start in the UK with a shortage SHD Logistics magazine, as we focus
development. potential logistics sites from a frenzy of of land, and whoever pays the highest on industry reaction to this developing
The move comes as some figures residential development. price gets it, but residential developers situation. ■

PROPERTY

EU warehouse investment exceeds pre-recession boom

Property investors and speculators continent totalled £16.3bn. resuscitation of the market in Spain and a return throughout the UK, Poland,
spent £6.14bn on UK warehouses in This is the highest figure since 2007, at Ireland thanks to several significant deals. Czech Republic and Sweden.
2014, as investor interest in European the peak of the last economic boom. “Ireland showed exceptional rental Within the UK, take-up reached the
warehousing surpassed the boom-time Tim Davies, Colliers International Head growth of 22.8% in Dublin, albeit that highest volume since 2010 with retailers
levels. The figures come according of EMEA Industrial, commented: “The this market has been more severely hit and logistics providers leading the
to the recently published Colliers market is very much on the rebound, compared to other EMEA markets. activity. Large deals were agreed for
International EMEA Industrial & especially within the UK which is leading “Across the board, though, the
several major household names including
Logistics Snapshot 2015. the EMEA sector. Rental growth was Industrial and Logistics sector is heavily
Waitrose and Eddie Stobart both of
UK logistics property claimed more than markedly strong in Britain as it was in undersupplied meaning we can expect to
whom developed their own tailor-made
one-third of all property investment in Sweden, particularly in Stockholm. see both rental income and capital values
the in European industrial and warehouse “Generally, all major markets continue to increase. What we can also properties; this further illustrates the short
real estate scene, and more than throughout Europe are looking very expect to see throughout 2015 is more supply of prime property. ■
twice the amount invested in German positive and secondary stock is following speculative development.”
➤ www.colliers.com
floorspace. Total investment across the suit, too. Most notably, we finally saw the In 2014, speculative development made

12 March 2015 www.shdlogistics.com

 THE NEWS THIS MONTH MARCH 2015 | NEWS
MORE ONLINE AT SHDLOGISTICS.COM

The engineer’s role in enhancing

customer service

Engineers working with materials handling “Throughout their day-to-day work our giving them access to a wide range of courses,
equipment have traditionally been thought engineers build up a level of trust, so from IT to diagnostics and customer service.
of as skilled trouble-shooters, however they that when issues arise customers can More recently, Briggs Academy has been working
also play a pivotal role in building strong rely on them to achieve a satisfactory with the Fork Lift Truck Association (FLTA) and
relationships with customers. outcome. For example, we have to levy British Industrial Truck Association (BITA), which
a charge for the repair of equipment have joined forces to offer dedicated forklift truck
Whilst technological advancements deliver that has been damaged by the customer. training.
ever more sophisticated and reliable trucks, Our engineers know that, over and
preventative maintenance is essential to ensuring above their responsibility to carry out Gavin Wickham acknowledges that in developing
equipment meets critical productivity demands. the work, they must offer support. They their customer relations skills, engineers are
With an expansion in truck service life, which is are therefore proactive in assessing the simultaneously taking on a redefined role. He adds:
increasingly spanning five to seven years, leading real issue and discussing possible options
materials handling solutions providers Briggs with the customer, before arriving at “Engineer’s recommendations are
Equipment has been quick to recognise the need to an agreed solution which will optimise trusted and highlight areas for
deliver added value. results.” development within the customers’
business allowing Briggs Equipment to
The quality of support provided by service provide further solutions. We view this
Adding value through engineers influences the nature of the supplier- redefining of the engineer’s role as a
customer relationship. It is therefore essential that positive step. Through close working
customer service
engineers undergo a wide variety of training, not customer relationships our engineers
The ability to maximise uptime during repairs or only to ensure they stay abreast of technological are more empowered, providing a true
preventative maintenance helps drive productivity, developments, but also to equip them with sound customer focus.”
but real value comes through close working interpersonal skills.
partnerships.
For further information on the wide range of
Strong relationships are forged by understanding A training revolution equipment and solutions Briggs Equipment offers
the challenges customers face and creating cost- please contact:
effective solutions that address their specific needs. To keep pace with the engineer’s greater focus on

03301 239814
Engineers have emerged not only as facilitators for customer care, training throughout the materials
excellent customer service but in some instances as handling industry is undergoing a major overhaul.
a primary contact and first point of call.
Through Briggs Academy, the company’s dedicated or visit
Gavin Wickham, Operations Director at Briggs training and development resource, Briggs
Equipment, says: Equipment enhances its engineers’ skills base by www.briggsequipment.co.uk
www.shdlogistics.com March 2015 13
 FRONT COVER STORY | ADVERTISING FEATURE

IN EVERY
DIRECTION
For over 50 years, Translift Bendi has been waging a war on wasted storage space with the
continual development and introduction of innovative products and solutions.

ogist ics.com
www.shdl

2015
March
SHD Logistics

llence
chain exce
supply
Promoting

PROPERTY
LOGISTICS
LIGHTING
WAREHOUSE
IT
LOGISTICS
TRUCKS
FORK LIFT

F
rom the award-winning Mini Bendi to the and UK operations, which includes 58 service
award-nominated Bendi Order Picker, each of technicians and service staff. Well known for the
March 2015

Bendi’s products have been brought to market technically advanced performance, build quality and
by listening to the needs of its customers and trade reliability, the Translift Hubtex is already benefiting
partners; and it was as a direct result of many similar from the service and marketing strength of Bendi,
discussions that led to the introduction of Translift leading to a number of significant orders.
Bendi’s latest offering – Multidirectional forklifts. Simon Brown, managing director of Bendi, said:
In June of last year, Translift Bendi reached an “We see this as an exciting partnership for both
Informa Exhibition

15 12:07:39
17/02/20

agreement with Hubtex Gmbh to be the distributor companies, and an opportunity for customers to have
s Ltd

1
C.indd
overs_OF
_03_15_C
D 000-p001

of its world-class multidirectional fork lift trucks. This access to a product that has a fantastic reputation
followed the success of the Australian operation for being technically superior with unquestioned
where both products have been sold together in a build quality, reliability and now affordability through
pilot scheme since 2010. Bendi. Our customers spoke and once again we
Under the banner of Translift Hubtex, the listened, with the Translift Hubtex fast becoming a
distribution and service has been successfully more attractive option for both our direct sales and
integrated under the umbrella of the Bendi brand dealer channels.”

14 March 2015 www.shdlogistics.com

 ADVERTISING FEATURE | FRONT COVER STORY

OMNIDIRECTIONAL EXCELLENCE
With a build quality and specification you would
expect from a German manufacturer, but with a cost
aimed at the UK market, the Translift Hubtex offers
true multidirectional capabilities in diesel, LPG and
electric variations, and with lifting capacities up to
10,000kg.
The compact Translift Hubtex multidirectional
forklifts, with hydrostatic all-wheel drive, are
ideally suited for indoor and outdoor use. The
multidirectional steering allows optimal handling
of long and bulky loads and efficient use of
storage space. The superior steering system gives
the shortest changeover time, from lengthwise to
crosswise drive, resulting in increased efficiency over
alternatives.
The Translift Hubtex range of electric and IC engine
multidirectional forklifts comprises of four main
model variations, all of which can be specified and
manufactured to suit companies’ individual needs:

DS27E 2000kg & 3000kg stand-on

electric truck
DQ30E 3000kg ride-on electric truck
DQ45E 4500kg ride-on electric truck
DQ IC Range 2000kg to 10,000kg diesel
and LPG trucks

Key Features of the Translift Hubtex range include:

t
Three-wheel design with multidirectional
steering;
t
True multidirectional steering “crabbing” for conventional three-wheel vehicles, and the new
extra precision and improved operating speeds; electric drive also provides additional safety at faster
t
High Performance Steering (HPS) for fast driving speeds: the series is optionally available with
changeover times; all-wheel drive for steep slopes or uneven ground.
t
Hydraulic Fork Positioner; Like the other models in the electric range, the DQ
t
Excellent visibility and operator friendly controls 45E offers a cab design that guarantees the driver
from the ergonomically designed cabins; maximum all-round visibility and therefore represents
t
Fork carriage tilt (instead of mast tilt) for higher an additional safety aspect. Other benefits of the
capacities and safer handling at height; range include quiet pumps, easy service access and
t
Double load wheel for less wear; low entry height, as the motor is not installed directly
t
Large superelastic tyres for use over uneven below the cabin.
ground; Proven Hubtex quality is immediately evident in the
t
Difflock – unique to the Hubtex range, this lift masts that are designed with internally protected
feature allows the truck to operate safely hydraulics. Manufactured in-house, they are built for
in bad weather as it maintains maximum maximum capacity and minimum deration at height,
combined grip on all wheels. and as a result, offer higher safety margins. Hubtex
offers a varied range of masts and fork carriages. performance and lift to heights of over 12.5m
ELECTRIC DRIVE – IC ENGINE PERFORMANCE without the need for super-flat floors or
WIDEST RANGE – NARROWEST AISLES expensive guidance
The latest model to come out of the Fulda factory in t
.JOJ
#FOEJ – Multi-award winning pedestrian
Germany is the DQ 45E, an electric multidirectional Bendi now has a range of trucks to suit almost any
site, layout or budget, working in the narrowest articulated fork lift truck, developed in answer
forklift with a lift capacity of 4500kg that has been to the significant call from the industry
been introduced to target the high-volume sector aisles and the highest racking bays. If you need to
reduce wasted aisle space in order to increase the for a smaller, lighter machine that could
which, until now, has been dominated by diesel and accommodate UK-style perimeter based pallets
LPG trucks. amount stored or reduce the space you store it in,
there is not a more cost-effective way to handle t
#FOEJ
-POHMPBEFS
– A versatile multi-
The truck, which is around 25% more energy directional four-way sideloading articulated
efficient than comparable vehicles, is ideally suited pallets on pallet racking.
The Original Multi-Purpose Truck – the innovative truck designed to handle long and awkward
for outdoor use as well as indoor applications where
design of the Bendi means that high performance loads as well as standard pallets;
ever more stringent health and safety regulations
can be achieved both inside and outside. Double t
#FOEJ
"SDUJD – The new Bendi Arctic, complete
have been the driving force behind the development
handling is a thing of the past as the Bendi takes the with innovative full cold store cab, offers up to
of the DQ 45E and other electric trucks in the range.
product direct from the vehicle and straight to the 50% aisle reduction offering huge cost savings
As with all the electric trucks in the Translift
racking or production areas, which means savings to cold store operations. Either the size of the
Hubtex range, the DQ 45E is fitted with the High
in time and further investment in other vehicle actual cold store can be reduced significantly
Performance Steering system or HPS. Unlike the
forklifts manufactured by the competition, the types. Compared to a typical VNA application, it is or the amount of pallets can be increased thus
Translift Hubtex range have real multidirectional not uncommon to reduce the size of your materials reducing wasted energy costs;
steering, which means they include diagonal drive handling fleet by 50%, plus expensive and often t
#FOEJ
0SEFS
1JDLFS – A world first! The Bendi
or ‘crabbing’, for extra precision and improved restrictive guidance and super-flat floors are not Articulated Order Picker is the first truck that
operating speeds. required. is designed to do “self-replenishment”. It has
The larger steering angles of the HPS allow for The extensive Bendi range of products includes: two pallet handling locations, which allows
tighter turning angles and better manoeuvrability. t
#FOEJ
#
BOE
# – Three- and four-wheel the operator to pick and replenish a location
The DQ 45 E requires fewer steering movements configuration models capable of working in without having to call another machine for
when loading lorries, which offers the driver benefits aisles as small as 1.6m and lift heights up to 9m assistance. ■
in terms of time, efficiency and comfort. Directional t
#FOEJ
#)- – Bendi’s flagship model, the
www.bendi.co.uk
changeover times are around 30% faster than with High-Lift is designed to give optimal aisle

www.shdlogistics.com March 2015 15

 SHD LOGISTICS CONFERENCE | HEADLINE SPONSOR PROFILE

OPTIMISING
INTRALOGISTICS
Swisslog UK, headline sponsor of the SHD Logistics Conference, supplies reliable automation
solutions to leaders in intralogistics. In this article, we find out why managing director James
Sharples, thinks the conference offers an opportunity for the company, and delegates, to listen
and respond to the way the market is moving.

Q
&A
SHD Logistics (SHD). Why has Swisslog John Lewis. We work with some of the UK’s leading SHD: What do you hope to take away from
decided to support the SHD Logistics retailers and whilst they have their own unique this event?
Conference in its first year? styles, there are certainly common themes and
challenges that emerge. It is important that we are JS: We have a sense that automation has very
James Sharples (JS): We are always interested able to listen and respond to the way the market much ‘come of age’, so it is an exciting time to
in meeting decision makers in the industry and is moving. It’s also fascinating to hear the different be involved in the sector. Not only do we hope
discussing how Swisslog can support them in perspectives from like-minded individuals who are to reinforce our profile as a leading provider of
optimising their intralogistics. The extent and experts in their field. intralogistics automation solutions in the UK, but
scope of our solutions are not easy to explain in we are also looking to hear how others are tackling
a few sentences, so meeting people face-to-face, SHD: So is it a good idea for businesses within the sometimes contrary demands of the logistics
and demonstrating the benefits, is a great way of the logistics industry to share best practice? process.
spreading the word!
JS: Of course, particularly in regards to safety SHD: What do you plan to share with
SHD: Which seminar sessions are you looking and productivity. Obviously there are matters of delegates on the day?
forward to listening to? Why? commercial confidentiality that you may want to
retain, but logistics operations do not operate in a JS: We like to talk about the flexibility and
JS: Retail is a key market of ours, so we are vacuum. If we can move the industry forward, then scalability of our solutions, but often the best way
particularly interested in hearing the views from it should be beneficial for all. to demonstrate this is with practical examples. We’ll

16 March 2015 www.shdlogistics.com

 HEADLINE SPONSOR PROFILE | SHD LOGISTICS CONFERENCE

they meet their own KPIs and customer needs, TO SPEAK TO THE SWISSLOG UK TEAM
whilst remaining ever-vigilant and mindful that FACE-TO-FACE ABOUT YOUR AUTOMATION
requirements can change very quickly! REQUIREMENTS, VISIT THEIR STAND AT
THE SHD LOGISTICS CONFERENCE,
SHD: What makes you the ‘go to’ supplier for 19TH MARCH 2015
intralogistics automation?
www.swisslog.com
JS: We have a reputation for high-quality, reliable
solutions. Customers also value the expertise of our
...
technical support teams, and the feedback we get
indicates that they consistently go the extra mile. WIN YOUR
SHD: Do you operate in any other countries
besides the UK? PLACE AT THE
SHD LOGISTICS
JS: We are a global business and as such we’ve
been developing our presence in new markets, such
as the Middle East, where automation is growing
quickly. We have a strong presence in Europe, the
US, Asia and Australia and continue to review other
new markets as part of our continuous market
CONFERENCE
development strategy.

SHD: Which industry sectors are your solutions 19th March 2015 | London
designed for? Transport Museum | 9.30pm -
JS: We have customers across many areas, 4.30pm | CPD Hours: 4
from banking and retailing, to one of the UK’s
largest ports. Wherever companies need reliable
automation solutions you tend to find us. Our
core industries are e-commerce, pharmaceutical
and temperature controlled food, however we are
seeing growing interest across the board.
Do you ask good questions? In the lead-up to the SHD
SHD: Can you name some of your larger Logistics Conference, we are asking our readers to
customers and tell us about the work you do send us questions for our premium speakers to answer
for them? live on stage. Tweet or email us your questions and
you could be part of the same debate as experts from
JS: Much of our work is commercially sensitive
Morrisons, John Lewis, Stobart Group, Vantec Europe
but we already provide automated intralogistics
solutions for major brands including Asda, Ocado, and Europa Worldwide Logistics.
P&G and Unilever. This is further bolstered by our The person who sends us the best question will
work with leading brands overseas, including Coca- receive a free place at the SHD Logistics Conference,
Cola Amatil, Wal-Mart and Target. sponsored by Swisslog UK, on the 19th March 2015.
We’re sorry in advance if you don’t win, but we will
SHD: Are you involved in any other industry still ask your questions live on stage, and we’ll even
events this year? tweet the answer.
The winning place includes a full day of seminars,
JS: Yes, we have just returned from Stuttgart
a networking lunch and free access to the London
where our new CarryPick solution created a great
deal of interest at LogiMAT, the world’s largest Transport Museum.
exhibition for intralogistics. Now, alongside the Tweet your questions to the following speakers via
SHD Logistics Conference, we’re preparing for the @shdlogistics with #SHDLogisticsConference or email
eDelivery Expo 2015. This is taking place at the [email protected].
NEC on 25th and 26th March and we’re looking
John Passman.......... head of multi-channel
forward to yet another opportunity to promote our
solutions to the industry. ................................... distribution & Infrastructure, Wm
................................... Morrison Supermarkets
SHD: What are your predictions for the John Munnelly ........ head of operations, John Lewis
CarryPick solution industry this year?
Ian Hepplewhite .... senior projects manager,
therefore highlight some of our recent successes as JS: Big data, the continued growth of e-commerce, ................................... Vantec Europe
well as share our latest technology developments. condition monitoring and the further integration of David Cooper .......... logistics manager,
multi-channel ordering, processing and its impact ................................... Barfoots of Botley
SHD: How does Swisslog help businesses on delivery systems will all have a role. How they
deliver operational excellence on a daily basis? play out will, in many ways, be dictated by the Mark Jackson .......... logistics centre of excellence
needs of customers and the growth of the wider ................................... manager, Babcock
JS: It starts with knowing the operation inside out. ................................... International Devonport
economy. The trend certainly seems to be in our
We design solutions by analysing our customers’ favour. Andy Gulliford ........ chief operating officer, SEGRO
data to ensure our systems provide excellent
results, both in the immediate future and over the SHD: What are Swisslog’s aspirations for the Andrew Baxter ....... managing director,
longer-term. We typically run through a number of coming year? ................................... Europa Worldwide Logistics
scenarios that help us focus on what the real issues Kate Willard ............ corporate affairs director and
are. We only use proven technology, so reliability is JS: Right now we are working on one of our ................................... company secretary,
very high, but we are also keen to take advantage largest-ever UK projects, for the retailer TJ Morris ................................... Stobart Group
of new ideas, such as when we launched (trading as Home Bargains). As with all projects,
AutoStore or CarryPick to the UK. Combined with we will be investing efforts to ensure a seamless David Harper........... chairman, HarperCo
our 360° service, we can offer extremely high delivery to the customer and a future-proof solution
www.shdlogistics.com/conference
levels of availability to our customers to ensure that transforms the operation. ■

www.shdlogistics.com March 2015 17

 CHARITY PROMOTION | TOYOTA/RED NOSE DAY

HONK YOUR HORNS

FOR TOYOTA
Toyota has been revealed as an official partner of Red Nose Day 2015 and is planning a nationwide
string of activities to help reach the target of raising £1m, which includes sole supply of red noses
for vehicles.
with all £5 being donated to Comic Relief.
Wallis adds: “At Toyota Material We hope that
Handling UK, we have challenged
all of our sales, after-sales
and support teams to raise
anyone reading
money through the sale
of car noses, but also by this article joins
having some fun in the
centres. It is a great
opportunity to work
us by buying
together as a team
whilst contributing a vehicle red
to these fantastic
projects. We are also
hoping that anyone
nose or making
reading this article
joins us by buying a a donation – it’s
vehicle red nose or
making a donation
of any kind to
a time to show
our giving site –
it’s a time when what a fantastic
everyone associated
with logistics and
supply can help us to
industry we
show what a fantastic
industry we have” have
COMIC RELIEF
Comic Relief is a major charity t
£100 could enable a vulnerable young person
based in the UK, with a vision of a to set up a farming business in Uganda, so
just world, free from poverty. Every two they can work their own way out of poverty;
years, since 1988, its flagship campaign t
£500 could pay for a fun day out for 20
Red Nose Day has been inspiring the nation young carers in the UK, giving them a rare
to help change the lives of people in the UK and and vital break from their huge responsibilities
Africa. It’s six weeks of fundraising culminating with at home.

T
he fundraising initiative brings together all a fun-filled night of TV comedy and entertainment
of Toyota’s UK businesses with a combined HOW CAN YOU HELP?
on 13th March 2015.
workforce of more than 10,000 people. All The money raised assists a wide range of initiatives, Well it’s simple: buy a red nose for your car, van lorry
money raised for Red Nose Day will be used by focused on creating lasting change for people and or even for your forklifts or warehouse equipment.
Comic Relief to support projects helping transform communities facing tough challenges. In the UK They are a great way to raise money and show your
the lives of people both in the UK and in Africa. alone, you are never more than 35 miles from a support.
Every Toyota business, employee and retail partner Comic Relief-funded project with over 1,500 active Red noses can be bought direct from www.
in the UK will be breaking out into their local projects at any one time. Here are some examples of btpallettruck.co.uk. They are also available through
communities and doing a whole host of fun and what the money raised can do: all Toyota Material Handling UK team members, at
challenging things for money to reach their ambition its centres in Castleford, Warrington, Leicester and
of raising £1m for Red Nose Day 2015. t
£65 could pay for a group of older people Slough, or you can email [email protected]
Tony Wallis, sales and marketing director for Toyota with dementia to go on a day trip to a local industries.eu with your order.
Material Handling UK, says: “We are delighted to attraction; Alternatively, red car noses can be purchased at all
bring the Toyota family together in the UK to support Toyota car dealerships around the country.
this great charity. Together we will be working hard If you want to make a simple donation, you can
to raise as much money as possible, spread the word also donate to Toyota Material Handling UK’s Comic
about the great work of the Comic Relief charity and Relief Fundraising Page: http://my.rednoseday.
have a huge amount of fun on the way.” com/sponsor/toyota-material-handling.
Toyota will also be helping boost the total raised Toyota really does hope that you’re inspired to
for Comic Relief by selling the official red noses for make a donation towards this fantastic cause. Thank
vehicles, exclusively through Toyota companies and you in advance for your support. ■
its dealer network. These noses are available for any
www.toyota-forklifts.co.uk
make or model vehicle and can be purchased for £5,

18 March 2015 www.shdlogistics.com

TOYOTA/RED NOSE DAY | CHARITY PROMOTION

www.shdlogistics.com March 2015 19

 LOGISTICS PROPERTY | PORT LOGISTICS

EAST VS. Greater

capacity at
Liverpool

WEST
leads to
greater
demand
for logistics
space

SHD Logistics’ property editor David Thame looks at which side of the UK will most likely benefit
from a spate of infrastructural investment in the UK’s ports and road networks.

Secretary of State for Transport, Patrick

McLoughlin MP, overlooking London
Gateway’s proposed Berth 3

UK Prime Minister David

Cameron at the site of the new
Liverpool2 port development

Hi-vis jackets and hard hats were around the port is unprecedented. Peel says its 5m widening. The Freight Transport Association (FTA)
on display at DP World’s London sq ft portfolio is 95% full – which provides precious reacted with applause. But it is clear that some
Gateway logistics park last month little wiggle room. port locations have done better than others. Long-
as work began on the latest Are both east- and west-coast ports both thriving awaited improvements to capacity on the M25 will
warehouse. The 316,000 sq ft as the economy begins to lift off? Or does one side help Thurrock, Tilbury and Gatwick, whilst the Port
facility is being developed speculatively as an equal or the other have an overwhelming infrastructure of Liverpool finally secures a servicable connection
joint venture between port operator DP World and advantage? to the national motorway network. Yet whilst the
logistics property giant Prologis. A14 – the main highway connecting east-coast ports
INFRASTRUCTURAL INVESTMENT
The new single-sided 15m-high distribution centre like Felixstowe to the Midlands distribution hubs –
will be ready by autumn this year, and is the down- The government’s announcement last December of won an expensive upgrade between Cambridge
payment on a 9.25m sq ft logistics park touted as a £15bn road building programme has pointed to and Huntingdon, the long-awaited conversion to a
the largest of its kind in Europe. some of the advantages – and anxieties – of ports motorway seems no closer.
From the other end of the country, Peel Ports is on both coasts. Lambert Smith Hampton estimates that the seven
watching with interest. The private port operator’s The list of 127 schemes garnered praise for eye- biggest road projects could improve the prospects
flagship Liverpool post-panamax terminal is due to catching plans like a tunnel under Stonehenge, of around 1,000 acres, opening the door to around
open this year, and demand for warehouse space and for up to 1,300 miles of motorway and A-road 27m sq ft of development land for industrial and

20 March 2015 www.shdlogistics.com

 PORT LOGISTICS | LOGISTICS PROPERTY

be improved, particularly around the junction with

the M11 - an improvement that’s now part of the
government’s road programme. That junction has
The government’s been a nightmare for years, and will be an even
bigger nightmare whilst the upgrade takes place.
announcement last December of Eventually, though, it will be a huge relief for
hauliers.”
However, as the former commercial director at DP
a £15bn road building programme World’s London Gateway, Ward isn’t slow to spot the
opportunity the “nightmare” of the A14 upgrade
has pointed to some of the presents to the Gateway, and to other Thames ports.
So long as the A14 is difficult, then Felixstowe is a

advantages – and anxieties – weakened competitor.

“There’s a real opportunity for London Gateway -
indeed, it is a key part of the message of the Thames
of ports on both coasts ports. We have proximity to the main markets, and
we have speed to get things out of the south-east,”
he says.
“There’s a myth that needs clearing up, and that
myth is that the M25 is bad. It isn’t. All the Thames
ports have seen dramatic improvements as a result
of the infrastructure investment up to and beyond
the 2012 Olympic Games. We effectively have an
eight-lane highway between the M25 at Dartford
and the M1, and that is as good as it gets anywhere
in Europe. Taking the toll booths out on the Thames
crossing is improving traffic flow, too,” he says.
Liverpool, where a £300m port investment
programme is underway, does well from the roads
programme: long-awaited improvements to the 5km
stretch linking the M57/8 to the Port of Liverpool
will see a complex urban highway along the A5036
Princess Way replaced with someone more suitable
for a leading port. The scheme is costed at between
£250-500m.
Mark Whitworth, chief executive of Peel Ports,
explains: “We welcome the Government’s financial
commitment to upgrading the road network in and
around Liverpool. This will further improve access
between the port and the motorway network.”
However, Peel is anxious to point out that the port
is already connected to other parts of the UK by 10
motorways within a 10-mile radius, numerous rail
connections and the Manchester Ship Canal.
Andy Martin, group land and property director at
Peel Ports, says the new infrastructure adds to the
port’s appeal. He predicts a series of lettings and
new built-to-suit developments. “We’re going to see
some significant investment both by Peel Ports and
our customers, both in warehousing at port locations
and in value-added activities like processing on the
quayside,” he says.
“In 2015 we expect to spend £15m on new
warehousing – so that is about 400,000 sq ft of
new floorspace – and customers will deliver as
much again. This will include some significant
developments.”
Growth is changing the nature of property
requirements, say Martin. “Larger boats mean larger
Two of the world’s largest container ships calling at Felixstowe
sheds, which means larger footprint sites. These
logistics use, much of it port-centric. interchange, will transform junctions 24 and 24A, days a 10-acre site is almost too small because so
much yardage is required,” he says.
Watching from his Midlands base, Chris Kershaw, helping to fix one of the worst bottlenecks in the
“It’s going to be a busy year in Liverpool, but also
director of logistics at surveyor GVA, says the region.”
at our other ports. We’re seeing more customers
programme helps the burgeoning logistics sector,
GROWTH IN THE MIDDLE coming to us looking for solutions around the UK,
but mostly by unblocking problems in land.
rather than at just one of our ports.”
“The obvious one in the Midlands is the Tollbar Like many observers, Kershaw welcomes the A14 Does that mean that the old east-coast/west-coast
island, a nightmare junction right at the logistics heart improvements, but suspects the main winners will rivalry is fading? That customers are now more
of Coventry, arguably now the premier UK logistics be inland logistics locations rather than the ports. flexible – and port operators more adaptable?
location with Prologis Park Ryton, Middlemarch and “The A14 in Northamptonshire, a new A14 Peel Ports is the owner of the port of Sheerness,
Roxhill’s Coventry Gateway adjacent and M45/M6/ junction 10A, dualling of the A45 to the A14, and one of the smaller east-coast operations. Today it
M69/M40 within spitting distance,” he says. improvements to the Chowns Mill roundabout on concentrates on car imports, steel and timber, but
“The extension of East Midlands’ smart motorways the A45 and A6 will allow growth in Kettering and Peel is understood to be keen to grow business in
will open up the hard shoulder on the M1 between Rushden,” he predicts. the key south-eastern England market.
junctions 23A and 25, reduce congestion, and Peter Ward, chief executive of the UK Warehouse Peel – and its rivals – know that whether east coast
increase capacity; a further scheme, funded by Association, agrees the A14 needs attention: “Today or west coast, transport infrastructure will determine
the developers of the proposed Roxhill rail freight the A14 is a complete and utter disaster. It has to how it grows, and how fast. ■

www.shdlogistics.com March 2015 21

 LOGISTICS
SHED STORIES
PROPERTY
| BRISTOL
| FOCUS ON SUPERMARKETS

Landlords are adjusting

their expectations
upwards because there is
almost no new floorspace
coming onto the market
in this size range - nor
anything much up to
40,000 sq ft

MUSICAL CHAIRS
The world of furniture retail is not as comfy nor as cosy as it
looks. Competition between the major players is cut-throat. The
armchairs may be well upholstered, but retailers margins are often
skimpy and profits slim or non-existent, reports David Thame.
So finding the right warehouse at UPLIFT IN RENTS
the right price matters. Furniture
Village, which is now expanding in Aviva had been quoting rents of £6 a sq ft – a gentle
the South West, did well to land at uplift on the old, pre-refurbishment rents. Cranstone
Opren Park, north Bristol. It joins predicts rents will be higher yet by the end of the
big names in logistics including Jungheinrich, Rico year.
Logistics and – within shouting distance – Yodel. “There is an upward trend. Landlords are adjusting
Represented by London surveyor CWM, growing their expectations upwards because there is almost
home interiors retailer Furniture Village has taken no new floorspace coming onto the market in this
17,156 sq ft at Unit 5 on a new 10-year lease for its size range – nor anything much up to 40,000 sq ft.”
regional distribution hub. Other new occupiers include fluid and gas system
The Slough-based business is expanding west component distributor Swagelok, which has
down the M4 motorway after securing £6m of moved into Unit 7, comprising a detached 18,215
funding from the Business Growth Fund (BGF). sq ft hybrid warehouse and office building. Savills
The retailer has 40 stores and turnover of around represented Swagelok, who took a new 15-year
£180m. Pre-tax losses have eased as the economy lease.
has picked up speed in the last two years. Energetics Networked Energy, the multi-utility
The Opren Park site adjacent to junction 16 solutions provider, has let the final unit, Unit 1
of the M5 is owned by Aviva Investors, advised comprising 7,880 sq ft, also taking a new 15-year
by surveyors DTZ. DTZ associate director Philip lease. ■
Cranstone says the refurbished properties
have been selling like sofas before
Christmas. “Orpen Park has been
something of a success story for
our client Aviva Investors. The
units only became vacant in
January last year and attracted
strong interest after undergoing
refurbishment.
“There were other options for
Furniture Village, but the market is
tightening quite quickly now, and
the options that were available last
year are now longer around. There
is no doubt the market is getting tighter
for occupiers.”

22 Month 2015 www.shdlogistics.com

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24 March 2015 www.shdlogistics.com

 E-COMMERCE | INVESTEC EXPERT COMMENT

GROWING
SIGNIFICANCE
With the growth of e-commerce set to further alter the shape of logistics in 2015, IMHX headline
sponsor Investec looks at the implications for the materials handling industry.

A
fter four years of uncertain recovery the Recent FLA figures show that asset finance surged POLITICAL DEADLOCK
British economy has now moved into 12% in the 12 months to November compared to
its third year of continuous growth. Key a year earlier. At a time when access to traditional However, the economy isn’t fully recovered yet. A
bank loan funding has been tightening, asset particular concern is the consequences of political
to the recovery has been business investment,
finance has increased its funding of UK SMEs. deadlock at this year’s election with neither party
which grew by 5% in the year to Q3 and stands
At Investec, we are able to provide funding not winning sufficient votes for an overall majority. We
at almost 6% above its peak before the financial
only for the fork lift trucks that are the mainstay hope that a new government will be small-business-
crisis. Overall UK GDP growth for last year was
of the materials handling industry but also for the friendly, but the outturn of the elections is highly
2.6%, the highest rate since the financial crisis.
advanced equipment that is necessary to meet uncertain, making it difficult to predict policies with
Meanwhile, the materials handling sector saw an
the specific, one-off orders that characterise any certainty. Nonetheless, while political deadlock
even stronger year with fork lift truck deliveries up
online retailers. This flexibility is a result of our might faze financial markets for a while, we expect
by around 8% on the year. overall UK growth to remain solid and the growth
It will come as no surprise that one of the major appetite for the full range of funding deals, from
one-off deals worth a couple of thousand pounds of the materials handling market to continue.
factors driving the materials handling sector has The interest rate outlook is now also more
been the rapid growth of e-commerce. Not only to deals worth over £5m.
This success rests primarily on the strong uncertain than ever. It is possible that interest rates
has the general improvement in market conditions begin to rise towards the end of this year and if
led to increased turnover of stock, but as shoppers relationships between our 100+ dealers
throughout the UK and is aided by Investec’s they do, they are likely to rise gradually. However,
move online more advanced supply networks we do not believe that this will have a significant,
ability to draw on government support through
are required to meet specific orders. Retailers adverse effect on the sector as materials handling
the Funding for Lending Scheme (FLS). We
and logistics specialists have both expanded and is especially well placed to benefit from ongoing
welcome the recent extension of the FLS to
upgraded their equipment. growth in the wider economy and returns on
January 2016 as it will encourage other banks
We expect this trend to continue into 2015 as investment should remain strong.
to continue to lend to small- and medium-
the sharp fall in oil prices lends a helping hand to sized businesses, which are a critical part of the The overarching trends for the first half of this
distributors by reducing costs and boosts retailers economy. year look set to benefit the materials handling
as consumers feel the extra pounds in their While the scheme has been heavily criticised for industry with e-commerce in particular an area
pockets. inflating house prices in London and the South of growing significance. While there are some
East, we believe it has played an important part in potential hurdles on the horizon, at Investec we
ASSET FINANCE
the recovery of the wider economy. By providing are looking forward to another year supporting the
As a sector, asset finance has been at the forefront cheaper funding to commercial banks, the FLS is sector as it continues to grow. ■
of facilitating investment in the infrastructure designed to help improve the pricing of lending
www.investec.co.uk/assetfinance
that will be needed to maintain that expansion. to the wider economy.

www.shdlogistics.com March 2015 25

 OPINION | FORK LIFT TRUCKS

Boom
time
BITA PRESIDENT DAVID ROWELL HIGHLIGHTS TWO NEW APPOINTMENTS TO THE BITA BOARD – AND THEN LOOKS AT THE
LATEST ECONOMIC AND POLITICAL DEVELOPMENTS AS INVESTMENT IN LOGISTICS PROPERTY BOOMS.

I’d like to begin by

announcing two new
key appointments
In 2014 investors
to the BITA Board,
Stan Harris of Linde
Material Handling, and Jan Lorenz of
across Europe pumped
Jungheinrich.
Stan, who is managing director of €19.8bn into property
Linde East and Scotland, has been
with Linde for approaching a decade
and consequently brings a wealth of
such as warehousing
experience to his new role with BITA.
This will involve board responsibility for
the BITA Academy, through which the
and distribution hubs
industry’s joint apprenticeship scheme
is run. We all know that apprentice
training is a favourite political football
– with the UK leading
right now, so thinking ahead to the
extended election campaign (more on the way
which below) I would encourage BITA
members and our FLTA partners to help warehousing and distribution hubs – consequence of this appears to be
promote the BITA Academy initiative to with the UK leading the way. the hugely extended General Election
their local politicians. Here investment in the sector rose campaign that is now underway.
Talking about football, as well as his by 65% to €7.9bn, but Ireland saw At least under the previous system,
senior position with Linde, Stan has also the strongest proportional rise, with when the party in government could call
been a director of Scottish Premiership investment surging by an astonishing an election at the time of its choosing,
football club St Johnstone for over nine 7,200% to €197m. Major investments in there was an intense four-week
years. the UK have included Amazon’s 1m sq ft campaign, then a resolution. Now, if the
Jan Lorenz joined the BITA board last of warehousing in Daventry, with Next, current situation is anything to go by,
year after his appointment as managing Waitrose and Primark all reportedly we will have a four-month rather than
director of Jungheinrich UK, and brings committing to new warehouses over four-week campaign.
with him 10 years’ experience with 900,000 sq ft. This means there will be even more
the Jungheinrich Group in a variety Industrial property developer Sergo photo opportunities for politicians
of management roles. He will be has also invested in smaller urban in hard hats and high-vis jackets
responsible for the Truck Suppliers’ distribution centres offering direct access than we’ve been used to, many in
Group (TSG), which includes virtually all to dense populations for their clients
manufacturing, warehouse and logistics
of the companies supplying industrial which include Ocado and parcel carriers
environments all around the country. It’s
trucks in the UK today, and examines the FedEX, DPD and DHL.
good to see our representatives leaving
range of issues and policies which affect With the boom in online retailing,
the ‘Westminster Bubble’, getting out
manufacturers and distributors. logistics property is no longer seen as
I would like to welcome Stan and into the real world and seeing the vital
the ‘poor relation’ in investment terms
Jan on to the Board – they are both compared to office accommodation contribution that these sectors make to
hugely experienced and will bring their and traditional retail developments. the economy of the UK, but what comes
knowledge of the industry to bear for These new facilities can only be good next?
the benefit of BITA members. news for the forklift and materials Photo opportunities and speeches
handling industry generally, particularly are all well and good, but we just have
LOGISTICS PROPERTY BOOM to hope that after the election our
in what has become known as the
Moving on to wider and very ‘golden triangle’ for distribution hubs in politicians remember the world outside
encouraging news around the logistics the Midlands, within which the major of the M25 – including those of us in
industry, a new report from Property Amazon investment falls. Scotland – and continue to appreciate
Data reported in the Financial Times the contribution that the people in our
POLITICIANS IN HARD HATS industries who wear hard hats and high-
highlights a boom in logistics property
investment fuelled by the continuing I am sure many of us didn’t really give vis jackets every day make to the bottom
growth in e-commerce. According to the much thought to the establishment line of UK plc. ■
report, in 2014 investors across Europe of fixed-term Parliaments as part of
www.bita.org.uk
pumped €19.8bn into property such as the coalition deal, but one unintended

26 March 2015 www.shdlogistics.com

 XXXXXX | OPINION

zzz
for a safer workforce
A ‘YES’ VOTE IN THE FORTHCOMING SCOTTISH INDEPENDENCE REFERENDUM COULD HAVE SIGNIFICANT RAMIFICATIONS FOR
THE LOGISTICS INDUSTRY AND THE WIDER BUSINESS COMMUNITY, SAYS UKWA’S EXCISE GOODS SPECIALIST, ALAN POWELL.

xxx ■
xxxxxxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxx

A dedicated nationwide training Service delivering Quality

operator and instructor courses that add Value to any business.

01246 555222
www.mentortraining.co.uk

www.ukwa.org.uk

www.shdlogistics.com March 2015 27

 SHD LOGISTICS CONFERENCE | THE AGENDA HEADLINE SPONSOR

FACE-TO-FACE
This month we launch the first SHD Logistics Conference at the London Transport Museum.
Attend this event ahead of the evening Awards, on the 19th of March 2015, to find out how
companies like John Lewis and Stobart Group are delivering operational excellence.

THE AGENDA

Registration:
9.30 am – 10.00am Registration and cloakroom open to delegates. Tea and coffee available.
Welcome: 10.00am From the SHD Logistics team.
Key note
address: 10.10am John Passman, head of multi-channel distribution & infrastructure, Wm Morrison Supermarkets
An experienced campaigner in both Operations and Projects, John Passman was central to the planning and launch
of two major distribution centres at Sittingbourne and Bridgwater. The steady growth of Morrison’s online and
convenience store channels has called upon John and his team to build sustainable supply chain structures.
Headline sponsor
address: 10.40am James Sharples, managing director, Swisslog UK
James is the managing director of Swisslog’s UK business. He takes a ‘hands-on’ approach, keeping in close contact
with daily operations and meeting customers to ensure the reliability and availability of installed solutions.
SESSION 1:
11.00AM – 11.20AM MOVING TO AN OMNI-CHANNEL RETAIL MODEL: The story behind John Lewis’ move from a purely bricks
and mortar based retailer to one of the leaders within the omni-channel retail market.
Speaker: John Munnelly, head of operations, John Lewis
In this conference session, speaker John Munnelly will discuss the story behind the Automated National Distribution
Centre at Magna Park. John will offer conference delegates a chance to learn the company’s original design
objectives, and how the solution has matured and enabled the business to move from a purely bricks and mortar
based retailer to one of the leaders within the omni-channel retail market. This highly acclaimed development
which went live in 2009 is industry leading, enabling one pool of stock to be used for all shop deliveries and
customer fulfilment. A second warehouse has now been built alongside the current development and connected
via a link bridge forming a campus with an operating footprint in excess of 2 million sq ft.
QUESTIONS & ANSWERS SESSION
SESSION 2:
11.20AM – 11.40AM GROUND-BREAKING LOGISTICS: Adapting and growing production capacity alongside customers.
Speaker: Ian Hepplewhite, senior projects manager, Vantec Europe
At the SHD Logistics Awards 2014, Vantec Europe won the ‘New Facility’ Award category, following its £21 million
investment in the North East’s largest pre-sale warehouse building to be built this century. In this seminar session,
Ian Hepplewhite talks us through this nine month design and build project, which consolidated Nissan products
from three existing warehouses, and incorporated Ian’s unique design ideas including inside drainage and a crack-
resistant floor. Ian will also discuss the challenges of project managing a second Vantec Europe facility, the build of
which will be underway at the time of the conference, and will be 2,000sq m larger than the above.
QUESTIONS & ANSWERS SESSION
SESSION 3:
11.40AM – 12.00PM SUSTAINABLE LOGISTICS OPERATIONS: Reducing carbon by switching from lead-acid batteries to new
technologies including lithium-ion and anaerobic digestion.
Speaker: David Cooper, logistics manager, Barfoots of Botley
At the SHD Logistics Awards 2014, Barfoots of Botley won the Environment/Sustainability Award category, due
to its commitment to new carbon reduction technologies, including an anaerobic digester. In this session, logistics
manager David Cooper will discuss how the company has capitalised on the green energy from its own anaerobic
digester to utilise its vegetable waste. David will also discuss the benefits of introducing lithium-ion batteries into its
fleet, which include: space saving, safer manoeuvrability and a new charging cycle which complements existing
operations.
QUESTIONS & ANSWERS SESSION
SESSION 4:
12.00PM – 12.20PM SAFE LOGISTICS OPERATIONS: Developing fork lift truck safety within a warehouse environment.
Speaker: Mark Jackson, logistics centre of excellence manager, Babcock International Devonport
At the SHD Logistics Awards 2014, Babcock International Devonport won the Safety Award category for its
proactive approach to reporting near-miss accidents and its development of mandatory seminars for staff. In this
session, Mark Jackson will provide perspective on some of the challenges logistics operations face, and how it
engaged with its workforce to formulate practicable solutions and develop its 21 Standards.
QUESTIONS & ANSWERS SESSION

28 March 2015 www.shdlogistics.com

 HEADLINE SPONSOR THE AGENDA | SHD LOGISTICS CONFERENCE

Lunch & Networking:

12.20pm – 13.30pm
SESSION 5:
13.30PM – 13.50PM OPTIMISING YOUR WAREHOUSE FOR OPERATIONAL EXCELLENCE: Exploring property options –
from city hubs to dark stores – does your property reflect your operational needs?
Speaker: Andy Gulliford, chief operating Officer, SEGRO
The supply of decent warehouse space has rarely been tighter. The good news is that the tight supply is
encouraging investors to spend money buying warehouses because scarcity means they ought to rise in value.
SEGRO is a leading owner, asset manager and developer of modern warehousing and light industrial properties,
with £4.5 billion of assets principally concentrated in London’s Western Corridor. In this session, Andy will discuss
and explore property options for the UK logistics industry, taking us from city hubs to dark stores, and discussing
your operational needs.
QUESTIONS & ANSWERS SESSION
SESSION 6:
13.50PM – 14.10PM REENGINEERING LOGISTICS OPERATIONS: Implementing flexible and fast processes for
e-commerce customers.
Speaker: Andrew Baxter, managing director, Europa Worldwide Logistics
During this session, Andrew Baxter, managing director of Europa Worldwide Logistics, winner of the SHD Logistics
Award for ‘Improvement’, will discuss its project with Naked Wines, which included the reengineering of all its
processes, Andrew will also address other key industry issues, future threats and opportunities for our industry.
QUESTIONS & ANSWERS SESSION
MASTERCLASS:
EMPLOY
14.10PM – 15.00PM EXPLORING EMPLOYER-LED EDUCATION AND EXISTING FUNDING CHANNELS ER –
EDUCAT LED
ION
Speakers: Kate Willard, corporate affairs director and company secretary, Stobart Group
& David Harper, Chairman, HarperCo
‘Employer - led training’ is a buzz phrase in government – and across our sector. But what does
it mean? This session will explore – in an open and creative way – what ‘employer-led’ can look
like at best and how your company might be able to embrace this emerging concept with
confidence – including how to optimise existing funding channels.
Coffee break:
15.00pm – 15.15pm
PANEL SESSION:
15.15PM – 15.45PM EXPERT PANEL: Debating operational challenges of the day
The final session of the conference programme invites our panel back on stage to debate operational challenges of
the day with the audience, moderated by industry expert Ruth Waring, managing director at Labyrinth Logistics
Consulting and Founder of Women in Logistics.

A discussion with Rob Fisher Q

&A
Rob Fisher, event director and publisher of SHD Logistics,
answers some questions about his organisation’s latest venture.

Q. Why did you decide to launch the SHD Logistics Conference? from front-line operations. Excellent front-lines. Who better for delegates to
RF: Logistics and supply chain businesses can be guarded at times which is address their questions to?
somewhat understandable given that it’s such a competitive market. As a Also, as a publication and organiser of the UK’s largest intralogistiscs
magazine we are always keen to share best practice, especially real-life case event, IMHX, it’s important that our portfolio includes events which generate
studies, and our conference provides another opportunity to do this, but with important discussions. We’re building a community here, which connects
the added benefit, for delegates, of networking with people who face the us to; the people that read our magazine, enter our Awards and attend our
exact same challenges on a daily basis. events. We need to know what they want/need, even before they do, as well
The idea behind our first conference, ‘Delivering Supply Chain Operational as raise standards and address key issues in an industry we all rely on.
Excellence’, originally came from a discussion around our SHD Logistics Q: Why did you choose to hold the event at the London Transport
Award winners from 2014. They have a wealth of experience and an Museum?
abundance of expertise. We asked them if they wouldn’t mind sharing it
on stage with our readers which they were happy to do and this was the RF: Right now, and on the day of the Conference, there is a major exhibition
beginning of our event. We identified other key issues like employer-led (which delegates have access to) which reveals the untold story of London’s
education, which is when we asked Kate Willard from Stobart Group to lead Home Front during the First World War; how drivers took their buses to the
a masterclass on the subject. John Lewis is a pioneer in omni-channel, so we Front to support the war effort and how women advanced into the transport
were delighted when they agreed to discuss their transition to this model. workforce and so on. London Transport is hugely relevant to our industry’s
heritage – so it seemed like the ideal location.
Q: Aren’t there enough conferences already?
RF: Not like this, not really. Some of our speakers have been achieving great TO BOOK YOUR PLACE VISIT
results under the radar, and will not have shared their practices elsewhere. www.shdlogistics.com/conference
Our speakers are from a range of companies, and their expertise comes OR CALL 020 7017 7122

WIN! To win a place at the SHD Logistics Conference send a question to [email protected]
for our speakers to answer live on stage. Best question wins a free place!

www.shdlogistics.com March 2015 29

 SHD LOGISTICS EXCLUSIVE | DHL’S EAST MIDLAND AIRPORT HUB

DHL is set to
invest £90m in
its East Midlands
Airport hub

DOWNLOAD THE APP

▲

FOR VIDEO CONTENT

DELIVERING A
STRONG BUSINESS
Peter MacLeod visited DHL Express’ parcels operation at its East Midlands Airport hub, ahead of
a planned £90m investment at the site, and witnessed a very slick operation.

L
ast summer, DHL announced a £90m director of DHL’s express hubs and gateways – as a 1983. The site off the M1 at Castle Donington can
investment in its East Midlands Airport (EMA) guide, I was offered almost unlimited access to see be reached by truck from 80% of the UK within four
hub, the UK heart of its international express the hub operating at close to full night-time capacity hours, and handles 2,500 tonnes of cargo per day
delivery business. As the company’s second-largest during the build-up to the Christmas peak. When across 17 routes.
hub in Europe, East Midlands processes shipments I say “behind the scenes”, I include sitting at the The existing mechanised site became operational
from over 48 flights from around the world every controls of a Boeing 757 as it sat primed for take-off in 2000, and boasts 30,000 sq m of warehouse
night to connect with the world’s main trade lanes. to DHL’s European hub in Leipzig! (See picture) space, a figure that will rise to 45,000 sq m when
I was recently privileged to gain behind-the-scenes To set the scene, DHL is the only courier company the expansion is completed by Q4/2016.
access to this extraordinary facility ahead of its in the UK with a purpose-built facility of the scale of DHL is going through a purple patch in the UK and
planned expansion, and with Danni Pedri – managing East Midlands Airport, where it has held a base since overseas – its express division boasts a market

Express Delivery – a definition

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30 March 2015 www.shdlogistics.com

 DHL’S EAST MIDLAND AIRPORT HUB | SHD LOGISTICS EXCLUSIVE

Inside a
DHL cargo
plane (left),
the interior
is barely
recogniseable
as a former
passenger
vehicle.

DHL jets on
the EMA apron
(below).

share in the UK of greater than 50% – a situation it Midland Airport, the later the cut-off for next-day
has brought about through customer service backed delivery, which has helped create clusters of export-
up by innovation and high levels of investment in its minded businesses around the hub in towns and
systems and processes. cities such as Nottingham, Derby and Leicester.
As customer expectations continue to put pressure Upon a parcel’s arrival at EMA, warehouse staff
on the delivery sector – witness CityLink throwing in look out for any anomalies, such as damaged or
the towel at Christmas – DHL continues to prosper unsuitable packaging, or out-of-gauge parcels.
through its comprehensive global infrastructure and The former are repackaged, whilst the latter are
reach. conveyed through the cross-docking warehouse by
“The industry standard used to be an overnight means other than conveyor, typically one of a fleet
service that customers would expect to arrive by of Jungheinrich fork lift trucks. Whilst most parcels
close of business on the following day,” says Pedri, a are classified as medium-sized, EMA can also handle
32-year EMA veteran. “Now we are seeing a shift for oddities such as aeroplane parts, entire aircraft
the entire industry as more and more customers are engines, and cars.
expecting delivery by lunchtime the following day. Standard parcels are then placed on colour-coded
That will become the new industry belts according to their final destination: yellow for
standard.” the UK, blue and red for Europe and the rest of
As we drop off a parcel at our the world. They find their way to the appropriate
local DHL service centre, or a courier dispatch point via a 4km network of conveyors.
arrives to pick it up, do we give a thought “We x-ray 100% of our cargo,” says Pedri, as we
how that parcel can arrive in, say, New York move airside following security checks, “and then
before lunchtime the next day? My visit to EMA have extra security measures for our customers and
helped uncloak some of the mystery. staff. We go over and above what is required by law,
A parcel destined for overseas delivery will be and spend more money than we have to.”
transported by road to EMA from one of DHL’s local The parcels travel by aircraft inside Unit Load
hubs, where it is unloaded and enters a manual Devices (ULDs), of which DHL owns 10,000. These
sorting process. The nearer a customer is to East are then loaded onto an awaiting aircraft, most

The global integrated networks managed by the express operators DPOTPMJEBUJOH
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JOUP
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PGGFSJOH

www.shdlogistics.com March 2015 31

 SHD LOGISTICS EXCLUSIVE | DHL’S EAST MIDLAND AIRPORT HUB

DHL’S EAST MIDLANDS AIRPORT HUB

EMA IN (SPXUI
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likely a Boeing 757 (Europe) or a 767 (long haul),

occasionally an Airbus A300. DHL’s global fleet
1"$,"(&4
1&3
/*()5
 
1&",
contains 360 planes, including smaller models for
reaching places such as the Scilly Isles. The 757-
200SF I ‘piloted’ holds 15 ULDs on its main deck and
carries additional loose bulk cargo on its lower deck,
4km up to a maximum capacity of 30t.
Up to six aircraft can be loaded concurrently
at EMA. DHL’s fleet is predominantly ‘mid-life’,
0'
$0/7&:034 meaning they are 10-15 years old and essentially
hollowed-out shells of former passenger aircraft
capable of carrying the ULDs in the most secure and
efficient configuration. The intercontinental fleet is
18 typically more modern.
DHL has fitted all of its planes with purpose-
designed winglets. “These reduce fuel consumption
by 4.5% across the fleet,” says Paul Bishop,
93":
."$)*/&4
managing director of DHL Air UK – one of five airline
subsidiaries operating for DHL Express – who was
co-hosting the visit with Pedri.

140+ A plane leaving the UK at 21.00 will reach the DHL

hub at Cincinnati in order to feed parcels to virtually
every destination in the US by the next day, including are taken into account so that shipments can reach
New York. It’s an impressive achievement, bearing in their destinations as securely and efficiently as
4&$63*5:
$".&3"4 mind today’s jets seem slow compared to the days possible. Its brief encompasses a flow of elements
of Concorde. “We were the first cargo company to including flight movements, fuel uplift, cargo weight
use Concorde,” remembers Bishop. “Using DHL, and ULD availability. Beyond local contingency
the banking sector could get cheques paid in a day management, NCG also takes into account weather
180+ earlier, which was priceless,” he smiles.
DHL’s Network Control Group oversees the entire
forecasts, technical issues and airport closures at the
planes’ destinations.
operation from a nerve centre not dissimilar to an The NCG team is augmented by a Quality
7&)*$-&4
$)&$,&%
&"$)
%": airport control Control Centre (QCC) whose brief is to monitor
tower. The the shipments’ real-time progress through the DHL
NCG’s brief DHL’s Danni network. So, should any issues arise, DHL is able to
is to ensure Pedri has determine quickly what recovery action to take to

24 all possible
variables
been at
EMA for 32
years.
ensure the shipments arrive on time. If a shipment
should miss a checkpoint, QCC will receive an alert
and then contact the operation where the incident
has occurred. A local ops team will be assigned to
1-"/&4
*/50
"/%
065
0'
&."
/*()5-: implement recovery action.
Of course, this entire operation is duplicated at DHL
hubs around the world, and EMA is a destination
as well as departure point, which means it handles
18 incoming parcels from offloaded aircraft ahead of
the loading process described above.
It’s remarkable to note that DHL’s EMA
"*3$3"'5
45"/%4 operations are predominately mechanical
rather than electronic in nature. Where
appropriate – e.g. scanning barcodes and
ensuring the correct processes are followed

35 to ensure customs clearance – technology

is deployed to ease the flow. It means the
company can boast that 95% of the dutiable
parcels it conveys are successfully customs-
-0"%*/(
#":4
cleared whilst in-flight.
The over-riding memory I have as I think back
to that memorable night at East Midlands Airport

30,000 is one of high levels of activity taking place with

controlled haste on the set of a science fiction film,
only that this is today, it is real life and it is happening
every night, 7 days a week, 52 weeks a year. ■
42
.
0'
8"3&)064&
41"$&
www.dhl.co.uk

32 March 2015 www.shdlogistics.com

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www.shdlogistics.com March 2015 33

 FORK LIFT TRUCKS | CASE STUDY

POWERFUL SOLUTION
FOR TARMAC
Kalmar, part of Cargotec, has supplied Tarmac Building Products, one of the UK’s largest
construction manufacturers, with an efficient new fleet.

T It’s quite
armac Building Products (TBP) is the UK’s
leading supplier of heavy building products,
providing customers with solutions for a wide
variety of construction projects throughout the built
environment. Established for more than a century,
common for
the company’s first UK registered trademark for the
Tarmac brand is over 100 years old and is still in use
with Tarmac Building Products (TBP) today.
operators to
Based in Wolverhampton, TBP has successfully
grown its operations to service the whole of the UK, like a particular
providing a wide range of building materials and
construction solutions including blocks and mortar,
screeds and flooring, grouts, plasters and renders,
brand of truck,
foundry sands, cement and landscaping products,
among others. and our drivers
With a strong brand and products, TBP required
robust equipment to help ensure the materials
handling work is carried out successfully. This
especially liked
includes the movement of materials at different
sites in the UK using fork lift trucks, as Bob Godfrey, Kalmar
senior operations manager, blocks, explained: “Our
previous fleet of forklifts was quite old and out of meaning that energy use is restricted to actual
date, and as such, we ran a replacement programme performance, while the innovative new EGO cabin
to purchase new kit. increases driver comfort and productivity.
“These trucks had done quite a few hours over SERVICE
their lifetime and were nearing the end of their
useful life. It was really a balance between whether The timescale from the initial enquiry to acquiring
we were going to service them or replace them, and the fleet was around 16 weeks, although the overall
it was more cost-effective to replace them.” process took much longer – nearly two years –
owing to company changes. This long period did not
REPLACEMENT FLEET affect the service offered by Kalmar, and if anything,
TBP looked to replace the fleet with 13 new Kalmar proved how professional the products and expertise
medium trucks, used to load and unload products were.
and stock onto distribution lorries for customer TBP is thrilled with its investment in the new forklift
deliveries. These would operate at locations around fleet, and the drivers are said to be particularly
the UK including Sussex and Yorkshire. pleased with the improved comfort, ergonomics,
TBP approached different fork lift truck providers driveability and safety offered by their new machines.
to gain a good comparison of similar kit, but it was “It’s quite common for operators to like a particular
Kalmar’s reputation of making high quality, efficient brand of truck, and our drivers especially liked
and ergonomic machines that helped TBP come to Kalmar,” said Godfrey. “Using trucks they are familiar
a final decision. with means our drivers won’t be compromising on
“Our drivers had exposure to more than one type their safety. The control systems are also very high
of manufacturers’ truck, and they trialled each one quality, with a smaller turning circle, making the
before giving us their final decision,” said Godfrey trucks easier and better suited to use in the heavy-
“It was the familiarity and previous experience of duty environments that we have, which Kalmar
Kalmar machines that made our drivers go for these machines are particularly designed for.”
trucks.” Godfrey has been impressed with the professional
The solution was to supply a new fleet of 13 customer service provided by Kalmar, and would
Kalmar medium fork lift trucks comprising eight highly recommend the company and equipment:
Kalmar DCG100-6 forklifts, three Kalmar DCG140- “One of the reasons we went back to Kalmar was
6 forklifts, and two Kalmar DCG120-6 forklifts. our previous experience and expectations of them.
Each type of forklift is designed to offer benefits With our recent purchase, the trucks match the
for specific environments, making them ideal for service, and Kalmar kept us in the picture throughout
loading the range of heavy construction materials the order process. Dealing with them has certainly
used by TBP. exceeded our expectations.”
The new fleet of machines offer high performance Godfrey concluded: “After using different fork
and manoeuvrability. All of the fork lift trucks are lift truck manufacturers over the years, I would
equipped with the latest generation Stage IIIB definitely recommend Kalmar over anyone else.” ■
engines for lower fuel consumption. The hydraulic
www.kalmarglobal.com
system uses variable pumps for heavy lifting,

34 March 2015 www.shdlogistics.com

CASE STUDY | FORK LIFT TRUCKS

www.shdlogistics.com March 2015 35

 FORK LIFT TRUCKS | COMPANY FOCUS

MULTIDIRECTIONAL
GROWTH
Multidirectional fork lift truck manufacturer Combilift has announced a €40m investment in a
new manufacturing facility at Monoghan, Republic of Ireland that will see it double the size of its
workforce over the next five years.

E
Some of nda Kenny, Ireland’s Taoseach and Richard He told us that the company is currently unable
the guests Bruton, the country’s Minister for Jobs, to fulfil the phenomenal demand for Combilift’s
are shown Enterprise and Innovation, joined Combilift products – which include the articulated forklift
Combilift’s directors Martin McVicar and Robert Moffett, and a made by sister company AisleMaster -– within the
design host of other dignitaries at the announcement of the existing set-up. The order books are running at a
department €40m investment. level considerably higher than the company’s pre-
The investment programme, which has been recession peak, with up to 25 AisleMasters shipping
supported by the Department of Jobs, Enterprise from Monaghan every week.
and Innovation through Enterprise Ireland, includes At the official announcement, McVicar said:
the purchase of 40ha of land on the Monaghan “We’re in a very competitive business, and always
SHD by-pass for a purpose-built 40,000 sq m greenfield looking for customer problems, because these bring
Logistics’ global HQ and manufacturing facility with a devoted opportunities to us. We’ve invested substantially over
Peter R&D building and adjoining back-office facilities. the years and outgrown our two existing facilities.
MacLeod Enda Kenny welcomed the 200 new permanent “With this greenfield investment and sufficient
tries a jobs the investment will create: “It is a day to be industrial-zoned land available on the new site
Combilift proud of for all Monaghan people. It is growing and for future expansion, Combilift is committed to
C25000 for dynamic Irish companies like Combilift which are continuing its organic growth in Monaghan for
size driving a recovery across Ireland’s regions.
many years to come.
“Combilift’s new €40m facility in Monaghan will
“As we continue to bring out new products,
make a profound difference to the local economy
develop existing markets and enter new ones, we
and the national export economy. This is part of the
are looking to put all our design, manufacturing and
Government’s plan to secure economic recovery and
dispatch under one roof.”
see it spread to every part of the country.
Construction of the new facility – which boasts
“Combilift is an extraordinary company, born,
excellent transport links to the motorway network
grown and bred here in Ireland, and we need more
of them. Today is a real opportunity to say we have a and ports, and thus will make the logistics of
leading international company, one that can stand in shipping much more efficient -– is expected to take
the top tier among fork lift truck companies globally. two years, and create a further 200 jobs during the
Enda Kenny “Good luck, and it is a privilege to be here – we’re construction phase.
flanked sending out the message that Ireland is the best The guests at the announcement were treated
by Martin small country in the world to do business in.” to a tour of Combilift’s existing facilities, where it
McVicar Minister Bruton added: “This is a model company, became plain to see just how effectively it has used
(left) and and it is wonderful to be in Monaghan to celebrate the available space to reach its existing capacity.
Robert the success and future plans of this company.” As well as its award-winning range of
Moffett multidirectional forklifts, Combilift produces side-
DOUBLE FOOTPRINT loaders and most recently has become a significant
Speaking on the eve of the announcement, Martin player in the container handling sector. The latter
McVicar told SHD Logistics that the new state-of-the- side of the business has grown very strongly of late,
art facility – which is yet to be submitted for planning with Combilift able to tailor bespoke solutions to
permission – will complement its two existing answer customers’ specific challenges. ■
factories, rather than replace them, effectively more
www.combilift.com
than doubling the company’s existing footprint.

MIXED FLEET AT SENIOR

One of the UK’s largest and most respected fenestration systems companies, Senior Architectural Systems, uses a mixed
fleet of Combilift forklifts at its manufacturing and warehousing facilities in Doncaster, each of which meets the various
handling and storage requirements on site.
The management at Doncaster needed not only solid dependable trucks for offloading incoming packs of raw materials
from HGVs, but also more compact forklifts able to manoeuvre material to the production facilities as well as a machine
that would enable space saving storage of stock such as finished profiles. Thanks to the wide range of models that
Combilift manufactures, Senior was able to source the ideal combination of trucks from the one supplier,
Senior’s purchasing manager Craig Turner says: “We can exploit every inch of space for very dense storage of stock.
Guide rollers on the trucks and the guided aisles between racking make it very quick and easy for drivers to steer down
the aisles, and this also reduces the risk of damage to both stock and racking.”
To read this case study in full, download the free SHD Logistics app ■

36 March 2015 www.shdlogistics.com

CASE STUDY | FORK LIFT TRUCKS

www.shdlogistics.com March 2015 37

 FORK LIFT TRUCKS | NEW MODELS

EUROPEAN
DREAM DOWNLOAD THE APP

▲
FOR VIDEO CONTENT

Chinese manufacturer BYD

B
YD Europe says it is set to ‘revolutionise’ the will save users a very significant percentage of their
European fork lift truck market with a mould- total forklift operating costs.
announced at LogiMAT breaking range of agile, high-productivity Each truck is supplied “at a competitive cost” with
that it is now ready to sell models -– two years in development – which are its own charger and a battery guaranteed for 10
available now across three key markets with others years. It takes four seconds to plug in the charger,
its “unique” range of Iron- set to follow this year. and 1-2 hours to fully charge from empty working
Phosphate battery fork lift According to BYD, all of its models share a unique at 98% charging efficiency. BYD says the Iron-
selling proposition – they offer the lowest costs of Phosphate battery type will accept opportunistic
trucks to Europe, and will operation in the business. charging, and is maintenance-free, requiring no
introduce them to the UK in “When we unveiled our first prototype models at topping up as it is a sealed unit. Furthermore,
LogiMAT two years ago and then followed up with a battery will not have to be removed from the
Q4 of this year. more trucks at CeMAT last year, the industry took truck in its lifetime, thus incurring safety benefits.
notice, but in the period since then no-one has come BYD says the battery retains more than 70% of its
forward who is able to match our leading battery nominal capacity after 15 years.
technology and lowest costs of operation,” said With no need to replace a battery in its first 10
Javier Contijoch, BYD Europe’s forklifts director. years of life, BYD estimates that over the lifecycle
“Now we are 100% market ready in Germany, of an Iron-Phosphate battery, a typical operation
the Netherlands and Belgium, with a strong and would require around two lead-acid equivalents,
experienced sales and service network in place and costing around €3,000 each. Its energy-efficiency is
have other countries due for development later this estimated by BYD to generate savings of €1,600 per
year. year when used in a one-shift, typical work cycle.
“We have a total solution for the materials Available from this month (March) in Germany,
handling industry that offers ground-breaking costs Belgium and The Netherlands and due to be
of operation, batteries for life, strong environmental rolled out in several other EU states – including
performance and a comprehensive range France and the UK – later in 2015, the four-wheel
which is still in its earliest stage – we counterbalance trucks (the ECB20, ECB25 and
plan to offer no less than 40 ECB35) come with 2,000, 2,500 and
models before long, all built 3,500kg lift capacities respectively. All
at our state-of-the-art 1m are available with either simplex,
sq m dedicated production or duplex and triplex masts
plant.” with full free lift, for work at
heights of up to 6,000mm.
LOGIMAT UNVEILING A new three-wheel
The new range of fork lift counterbalance truck – the
trucks available from BYD ECB16 – is also going on

WHO Europe has been unveiled

on the company’s stand at
the recent LogiMAT event
sale from this month with
a 1,600kg lift capacity and
the same mast options,

ARE BYD? in Stuggart. aimed at applications

Based on BYD’s where manoeuvrability
unique ‘battery for is a priority. The PTP20H,
life’ concept with the meanwhile, is a 2,000kg
BYD Auto Co. is a Chinese automobile manufacturer BYD Iron-Phosphate capacity powered pallet
based in Shenzhen, Guangdong Province, and is battery, the new truck with a flip-down
a wholly owned subsidiary of BYD Company. BYD forklift range includes operator platform
stands for ‘Build Your Dreams’. three and four-wheel that allows for both
It was founded in 2003, following BYD Company’s counterbalance trucks pedestrian and
acquisition of Tsinchuan Automobile Company in and a heavy-duty ride-on operation. ■
2002. Its principal activity is the design, development, powered pallet truck
www.byd.com
manufacture and sale of passenger cars and buses and, according to BYD,
under the BYD brand. It also has a 50:50 joint venture
with Daimler AG – Shenzhen BYD Daimler New
Technology Co., Ltd. – which is planned to develop We have a total solution for the
and produce luxury electric cars sold under the Denza
brand. materials handling industry that
BYD’s global operation boasts 11 factories, and
employs 190,000 people. offers ground-breaking costs of
BYD Auto sold a total of 506,189 passenger cars
in China in 2013, making it the 10th-largest selling
brand and the largest-selling Chinese brand. It is a
operation, batteries for life, strong
brand not unknown to the UK, as it runs a substantial
fleet of taxis in London, which it is hoping to expand
environmental performance and a
to a total 500 by the end of the year. ■
comprehensive range
38 March 2015 www.shdlogistics.com
 AISLE-MASTER
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www.shdlogistics.com March 2015 39

 FORK LIFT TRUCKS | JUNGHEINRICH ATLANTIC GATEWAY ROUND TABLE

GATEWAY OF
OPPORTUNITY
The Atlantic Gateway masterplan linking the Port of Liverpool eastwards towards Manchester will
embrace Warrington, where Jungheinrich UK has its north-western regional office. The fork lift
truck and warehouse systems manufacturer recently hosted a round-table event with some of
the stakeholders to discuss the opportunities Atlantic Gateway will bring to the Cheshire town
and the wider area.

W
arrington stands on the banks of the River and to create a critical mass to achieve a level of RELEVANT SKILLS
Mersey, 18.5 miles east of Liverpool and growth not previously achieved in the UK outside of
16 miles west of Manchester. It effectively Jungheinrich UK has a stake in the Atlantic Gateway
London.
lies at the heart of the Atlantic Gateway project, an project, as it is a significant employer in Warrington.
By 2030, there is the potential for some 250,000
ambitious plan involving £14bn of new investment Furthermore, investment in logistics in the region is
new jobs to be created in the Atlantic Gateway
that will see the expansion of facilities at the Port of likely to drive business Jungheinrich’s way, as it is a
area, with around 140,000 of these associated with leader in the manufacture and provision of materials
Liverpool, Port Salford, and Port Warrington, along
Atlantic Gateway priority projects, and to generate handling equipment and systems. Jungheinrich
with the Manchester Ship canal. The effect will be
an economic impact of more than £6bn per annum. partnered with Warrington Collegiate, represented
to transform the supply chain across the region and
The private sector Board’s vision is to maximise at the round table by its business development
reduce the premium on transport costs for northern-
based businesses. this investment and support the delivery of major manager Phil Kerr.
This will assist in rebalancing the economy by projects by local enterprise partnerships (LEPs) and “We must align Warrington Collegiate with the
turning the Atlantic Gateway into one of the most other partners. Drawing upon the area’s assets and local economic needs, and with the advent of the
competitive business locations in the country, with scale of the development opportunities, Atlantic Atlantic Gateway, logistics is a growing sector,”
reduced transport costs, decreased congestion on Gateway has the potential to become a major brand says Kerr. “We must position ourselves to respond
UK routes, and reduced carbon emissions. It is also a to leverage private sector investment and other to the growth Atlantic Gateway will bring, and (this
highly significant opportunity to attract investment, funding opportunities. event) is an opportunity for us to meet with other

Inspired by you.
Built by Mitsubishi.

quality | reliability | value for money

40 March 2015 www.shdlogistics.com
 JUNGHEINRICH ATLANTIC GATEWAY ROUND TABLE | FORK LIFT TRUCKS

stakeholders to ensure we continue to provide

relevant skills to match the jobs that will be coming
our way.”
To this end, Warrington Collegiate has submitted a
funding application to its Local Enterprise Partnership
(LEP) to establish a manufacturing and logistics skills
centre in Warrington. “This will be combined with
an innovation/technology centre that will really
put Warrington on the map,” says
Kerr, who adds that the project will
also need to attract additional
funding from the private and
public sectors to achieve its
aims.
Sitting around the table
in Warrington was a
cross-section of interested
parties, including Shulah
Jones of Port Academy
Liverpool, logistics
£14 ...OF NEW
bn ash cloud threatened to
empty the UK’s supermarket
shelves. It was agreed that
the industry has a branding
such as China, south-east Asia and Germany and to
return niche manufacturing to the Atlantic Gateway
region. A future was envisaged whereby all products
are manufactured to a specific order, rather than en
manager Clare Bottle of
Hermes - another major
INVESTMENT. problem and that it doesn’t
masse to a single common design.
always attract the brightest
Warrington employer and a brains at school- or college-leaver Jungheinrich makes a concerted effort to stay close
key player in the UK logistics level. However, the opportunities that to its customers so it may remain relevant in the way
industry - innovation consultant Dr lie within the sector are immense, covering it brings its products and services to market, and
Terry Warburton of Broadleaf Associates problem-solving, leading-edge IT, finance, people the Warrington round table provided a fascinating
Ltd, as well as representatives from public and skills, engineering and general business skills, and insight to the future opportunities and challenges of
private sector organisations, including Jungheinrich. not just a ‘shelf stacking’ industry as it is sometimes our industry, not just in the north-west of the UK,
The event was chaired by Peter MacLeod, editor of portrayed in the mass media.
SHD Logistics. but in a wider context. SHD Logistics is supporting
Disruptive technologies were discussed, and the
impact they may have on the future of logistics. The Jungheinrich at its next round table event, which
BRANDING PROBLEM will look at the impact ecommerce is having on
most significant of these were thought to be the
Among the topics discussed was the inevitable one wider deployment of drones and driverless vehicles, traditional high street retailers and the shape of their
concerning the relative invisibility of logistics to the as well as 3D printing. The latter was viewed as more distribution channels. ■
average man in the street, a situation that only ever of an opportunity than a threat, as it has the potential
www.jungheinrich.co.uk
changes at times of crisis, such as when the Icelandic to challenge today’s manufacturing superpowers

Drive the future today.

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Our award-winning product development team – world leaders from our unique Sensitive
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www.shdlogistics.com March 2015 41

 FORK LIFT TRUCKS | NEW REACH TRUCK

ELASTIC?
FANTASTIC!
Linde Material Handling has launched new reach truck models with super-elastic tyres in the
1.4t - 2t capacity category, suitable for both indoor and outdoor use.

E
quipped with large super-elastic (SE) tyres
and featuring increased ground clearance
compared to standard versions, Linde says This flexibility
its new range of reach trucks can cope well with
uneven or wet surfaces and are therefore ideally
suited for loading and unloading road vehicles, as
makes these
well as for use on ramps, or servicing racking in
outdoor areas. Linde reach
This flexibility makes these Linde reach trucks with
SE tyres highly suitable, for example, for builders’
merchants, garden centres, or DIY stores. Here items trucks with SE
such as paint, tiles and electrical appliances are
stored inside; however building materials, gardening
supplies and plants are kept outdoors.
tyres highly
In other areas - for example food retailers, third-
party distributors, building material manufacturers suitable, for
and companies in the primary metals and beverage
industries - robust reach trucks can avoid the need
for additional truck types to provide the interface
example,
between the warehouse, goods receiving and
shipping areas. Using this kind of truck in these areas
can also lead to an increase in productivity.
for builders’
To meet these application requirements, the
new Linde R14G-R20G reach trucks feature load merchants,
wheels with a diameter up to 458mm, SE tyres and
a ground clearance of 168mm. In addition, they
have a wider chassis, a larger wheelbase and wider
garden centres,
reach legs than conventional ‘indoor-only’ reach
trucks. The elevated seating position can or DIY stores
be easily accessed by the operator via an
additional step on the chassis.
On uneven surfaces,
the special drive unit a maximum speed of 14km/h to deliver exceptional
suspension system productivity.
and the air suspension Available in three different performance modes, the
seat deliver benefits trucks offer a choice between maximum handling
to the operator. The capacity and minimum power consumption. And
seat automatically they come with numerous options too: for example,
adjusts its suspension the torsion-resistant tilting masts are available in
travel depending on either standard or triplex format. Both versions
the operator’s weight offer the operator excellent visibility of the working
ensuring the optimum environment and lift heights are available up to
level of comfort and 7,700mm for maximum flexibility.
support. Moreover, The trucks can be equipped with a range of
the upper chassis and modular weather protection options. The simplest
operator’s workstation version has a safety glass screen on the mast side. A
is isolated from the further option equips the truck with additional glass
lower chassis providing windows at the sides and the full weather protection
additional protection version comes with a glazed door, cab lights, heated
to the operator against front and rear screens as well as a bumper to protect
shocks and vibrations the door.
from rough driving All versions of the weather protection cab feature
surfaces. a 28mm reinforced glass roof as standard and,
depending on the model, wipers and washers for
EXCEPTIONAL all screens. The windshield door is another optional
PRODUCTIVITY feature. Even without glass windows, it enhances
comfort, as it protects the operator’s legs from cold
Equipped with a
drafts enhancing his motivation and comfort. ■
6.5kW AC drive
motor, these reach
trucks are capable of www.linde-mh.co.uk

42 March 2015 www.shdlogistics.com

 CASE STUDY | FORK LIFT TRUCKS

Making your
every move count.

 Terminal Tractors  Reachstackers

 Forklift Trucks  Straddle Carriers
 Empty Container Handlers  RTG-Cranes
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www.shdlogistics.com March 2015 43
 FORK LIFT TRUCKS | AWARDS

CROWN GAINS
FOURTH AWARDS
Crown recently gained its fourth award for the GPC 3000 order picker with QuickPick Remote by
winning its 14th GOOD DESIGN Award from the Chicago Athenaeum: Museum of Architecture and
Design and The European Centre for Architecture Art Design and Urban Studies.

H
onouring the innovative remote glove 10%, with some companies reporting up to a 25% customer-centric equipment and material handling
technology for order picking, the award improvement. technologies that improve safety and comfort
programme’s jury recognised Crown for for operators, as well as heighten productivity
its dedication to design that challenges traditional INDEPENDENT EVALUATION and efficiency within the entire operation. As the
thinking. Crown’s approach to design focuses on During the test week for the International Forklift of material handling industry evolves and incorporates
ideas for improving lift truck operator productivity the Year Award (IFOY) 2014, the Dutch independent new technologies, we will continue our efforts to
and safety, based on a thorough understanding of journalist Theo Egberts, owner of Buro Andersom help ensure forklift operators are safe, comfortable
the operator/forklift relationship. and Andersom Testing, extensively evaluated and productive with each shift.”
In developing the Crown GPC order picker series, Crown’s QuickPick Remote system. Crown’s forklifts and material handling
“According to Crown, the QuickPick Remote technologies have earned more than 80 awards
the company leveraged research showing that
system not only improves productivity – it also from design associations and institutions since 1965.
operator time spent off the forklift can be as much
improves the well-being of order pickers. Our test Founded in Chicago in 1950, GOOD DESIGN
as 90% of the picking cycle. To help reduce fatigue
proved they weren’t exaggerating,” said Egberts. remains the oldest and most recognised programme
and improve productivity, Crown designed its GPC for design excellence worldwide. In 2014, the
“The benefits of this intuitive system multiply in
order picker with QuickPick Remote technology to Museum received submissions from thousands of
direct proportion to the intensity of the order-picking
advance to the next picking location with the touch process. The unique Auto Steer Correction feature the world’s leading manufacturers and industrial and
of a button on the glove-mounted wireless remote, plays an important role by enabling continuous, graphic design firms from more than 48 countries.
removing the need for operators to climb repeatedly trouble-free order picking. The cleverly-devised glove A full list of this year’s award winners can be found
on and off the truck’s platform and keeping their control system is the key to this successful solution.” at https://chi-athenaeum.org/about-good-design.
hands free for actual order picking. “We’re honoured to be recognised with a GOOD html. ■
Long-term tests by Crown customers found that DESIGN award for 2014,” said Jim Kraimer, Crown’s www.crown.com
overall productivity improved by an average of director of design. “We constantly strive to develop

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44 March 2015 www.shdlogistics.com

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www.shdlogistics.com March 2015 45

 FORK LIFT TRUCKS | CASE STUDY

Freightroute has
20 Cesab forklifts
carrying out
loading and
unloading
across its
sites

FREIGHTROUTE
GETS A LIFT
A fleet of high-productivity fork lift trucks from Cesab have helped UK distribution business
Freightroute keep on the move.

P
allet distribution specialist Freightroute is a physical strain for operators. The M300 also delivers
We are seeing 23-year-old family business with nine depots
stretching across the UK. A member of the
consistent high-performance responsibly, with a
smooth transition of power from engine to wheels
clear cost UPN distribution network, it delivers over 2,200
pallets every day through its fleet of 140 HGVs and
thanks to a torque convertor transmission, a feature
that ensures more speed and better performance

benefits over the 100 trailers.

Operating non-stop, six days a week, the business
over long distances.
Freightroute now has 20 Cesab M325 diesel
regards its materials handling fleet as essential as forklifts carrying out loading and unloading and
previous forklifts its HGV fleet in supporting on-going growth and general transportation duties across its sites in
meeting ever increasing and changing customer Northamptonshire, the North West, Gloucestershire,
thanks to this demands.
When Freightroute decided to renew its older
East Anglia, Yorkshire, the North East and Scotland.
The company has been so impressed with the range
class-leading forklift fleet, it carried out detailed discussions with
several manufacturers.
that orders are already in place for another 10
M325s.

visibility Managing director Gavin Grant says: “As well as

the need to ensure operators are as comfortable and
Superior visibility is achieved on the M325 through
Cesab’s Intelligent Mast Design concept, which
productive as possible, we wanted to reduce overall includes two FFL cylinders that provide operators
equipment lifetime costs and ensure even greater with superior forward vision through the mast.
Ergonomics are central to the design of the safety. We also face real constraints with our double- Grant adds: “We are seeing clear cost benefits
Cesab M300 range deck trailers and have to ensure the masts of any over the previous forklifts thanks to this class-leading
fork lift trucks do not damage them.” visibility. The operators find the Cesab M325s easier
Hitec Lift Trucks, the Northamptonshire-based to operate. They like the good cabin access and large
Cesab dealership, was one of the providers that work area. The trucks are quieter in operation and
Freightroute had discussions with. Adam Lantsbery are more comfortable.
of Hitec says: “We worked closely with Freightroute “Our 24 hour operational needs mean that service
to fully understand their objectives and help them and support is very important and there is no
achieve their aims. This helped us to recognise the room for failure. I believe Hitec’s knowledge of our
significant benefits that the Cesab M300 range operation, their service and support and the quality
would bring.” of the Cesab product have created a superb all-
round support package that works.” ■
ERGONOMICS AND PERFORMANCE
Ergonomics are central to the design of the Cesab
M300 range, helping to reduce fatigue and www.cesab-forklifts.eu

46 March 2015 www.shdlogistics.com

 CASE STUDY | FORK LIFT TRUCKS

TCS&D
TEMPERATURE CONTROLLED STORAGE & DISTRIBUTION SHOW

16-17 September 2015

Peterborough Arena, UK
www.tcsdshow.com

TCS&D  THE EVENT FOR

PROFESSIONALS INVOLVED
IN THE PERISHABLE PRODUCT
SUPPLY CHAIN
To book your
stand call Joel Martin
0207 017 6991

www.shdlogistics.com March 2015 47

 HEALTH & SAFETY | TRAINING

ARE YOU BEING

TRAINED?
The question asked by RTITB is “Are your forklift operators fully trained?”. The answer could be
a three-stage approach to operator training.

G
uidance on lift truck operator training from more specific training can their skills and build their confidence.
the Health and Safety Executive clearly be built.” As with stage two, site layout and rules
states the requirement for a three-stage form an important part of Familiarisation
approach to operator training, but according to SPECIFIC JOB TRAINING training. It is also often the case that the ‘off-the-
leading workplace transport training accrediting Specific Job Training is where context is added to the job’ nature of Specific Job Training makes instruction
body, RTITB, many employers are unaware of this, basic skills learnt in the first stage of training. This in some elements of the site impossible. This is the
allowing operators to work in a live environment is where the operator learns about the operating time to cover those.
solely on the strength of Basic Operator Training. principles specific to the equipment they will be Only once all three stages of training are completed
The combination of a fast-paced workplace with using, with focus on any attachments they might satisfactorily and recorded should an ‘Authorisation
machine operators at the controls of vehicles they use. to Operate’ be issued. This is issued by the employer
don’t necessarily understand, carrying out work they “The operator will learn about the layout and and it is their acknowledgement that the individual
are not familiar with could be, and sadly often is, configuration of the controls in the type of machine is qualified to operate specific equipment, within a
catastrophic. they will be using – after all, who’s to say that the specific environment.
“It’s a common story that employers believe their machine they used in Basic Operating Training is Briefly looking at the three essential stages of initial
operators to be qualified once they have attended identical to the machine they will be using day-to- training, it is clear to see how Basic Training on its
and passed Basic Operator Training,” says Laura day?” explains Nelson. own could leave an operator inexperienced and out
Nelson, operations director at RTITB. “But the fact But it’s not all about the machine by this stage; of their depth when faced with operating in the live
is that, no matter how good the Basic Training is, it during Specific Job training the individual will learn environment.
must be backed up by Specific Job and Familiarisation about conditions they are likely to encounter at work “These three parts of the training process are
Training before the individual is authorised by the – for example confined areas, the racking system, hugely important when it comes to the safety and
employer to operate in their workplace.” cold stores, other vehicles and the surfaces they’ll be security of staff, as well as stock and equipment,”
So what are the stages of operator training? operating on. says Nelson. “Operator training is an on-going
Importantly, during Specific Job Training, the process that doesn’t just stop at Basic Operator
BASIC OPERATOR TRAINING individual will also be instructed on site rules such Training, or even Specific Job and Familiarisation.
Basic Operator Training is, as the name suggests, as speed limits, pedestrian areas, traffic flow and When you consider the vital role of ongoing
just that. It’s important to note that Basic Operator Personal Protective Equipment (PPE). supervision, assessment and Refresher training
Training should always take place ‘off the job’. Any As with Basic Operator Training, Specific Job in maintaining competence you can see that
individual attending Basic Operator Training will Training must take place away from the job. It is employers and operators alike have an obligation to
learn the basic practical skills of operating a lift truck often combined with Basic Operator Training and keep training at the heart of workplace safety.”
– simple manoeuvring and basic hydraulic controls can be theoretical or practical, depending on the Operator training can be found nationwide through
- and gain an understanding of the principles availability of safe and appropriate training areas. RTITB’s network of accredited training providers.
governing safe operation. Search today at www.rtitb.co.uk/organisation_
As well as learning to operate the machine, FAMILIARISATION TRAINING search. For more information of the stages of
operators will also learn about the risks and hazards This is closely supervised training that introduces training you can download a free e-leaflet “Training
associated with operation. Also covered during the operator to the ‘live work’ environment for the Recommendations for Workplace Transport” at
this training are important skills such as pre-use first time. This is where the skills and knowledge http://rtitb.info/training-recommendations/. You can
inspection and routine basic maintenance like that have been gained over the first two stages of also purchase the full version of this publication from
refuelling or battery care. training begin to be put to use in the workplace. The the RTITB Assist Range. ■
“Basic Operator Training is the foundation,” operator starts with simple tasks and builds towards
www.rtitb.co.uk
explains Nelson. “It provides a solid base upon which more complex procedures, allowing them to develop

48 March 2015 www.shdlogistics.com

 XX | XX

A GLOBAL FORCE IN

FORKLIFT
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www.shdlogistics.com Month 2015 49

 SHD LOGISTICS AWARDS | THE FINALISTS

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an a
e t ake tage.
W s
this
final CONFERENCE
AWARDS ATTENDEES RECEIVE 10% OFF
CORPORATE SOCIAL RESPONSIBILITY HMV with Cinram have established a box network THE SHD LOGISTICS CONFERENCE
AWARD FINALISTS and DHL with House of Fraser told us of its ‘Green
Sheriff’ campaign which includes ‘Go Green’ steering
(£175.50+VAT) WHICH TAKES PLACE THE
Briggs Equipment UK with Charity groups in each DC. Exol Lubricant explained its SAME DAY AS THE AWARDS AT THE LONDON
Partners demonstrated consistent effective use of barge transport which produces TRANSPORT MUSEUM, AND INCLUDES
commitment to charity fundraising. less carbon and fatalities than road. Prologis and OVER SIX HOURS OF SEMINARS AND A
Cinram discussed its work with local Hörmann have developed a low-energy warehouse NETWORKING LUNCH. TO BOOK, CALL
secondary school, The Grange, which whilst Return Loads LLP’s entry revealed the millions
has led to work placements for Year 020 7017 7122 OR VISIT
of miles it saves its customers. Sainsbury’s with WWW.SHDLOGISTICS.COM/CONFERENCE
10 students. Fresh Logistics Services Schoeller Allibert has created 100% integrated
has shown its moral and family values food-safe crates into their operations.
within its submission, by paying the delivery, according to their entry. James and James
Living Wage and providing routes of INNOVATION AWARD FINALISTS
Fulfilment’s project with Sureflap has resulted in
progression for staff. The Gist National 100% inventory accuracy. The entry from Proximity
BITO’s Smart Slide shelving system plays a major
Child Road Safety Programme has with Scandinavian House discusses the visibility
part in Asda’s Logistics Clothing depot operations.
been developed in line with the benefits experienced by the supplier of children’s
Gideon Hillman Consulting with FoundOcean
National Curriculum to educate furniture. Staples has automated its distribution
discuss the development of a global offshore supply
children about road safety. Heineken supply chain thanks to technology from Descartes-
chain in their entry. Sainsbury’s with Allport
UK has developed the ‘Right Turn’ Airclic, as explained in its entry. Shippo’s software
Cargo Services talks of the Origin-Pick programme
programme for ex-servicemen breaks down costs, taking complexity out of
which has improved product flow for the retailer.
and women who misuse alcohol. shipping costs.
The entry from KAO Professional Salon Services
Vantec Europe has set-up the
with Dalepak highlights tangible savings due to
Vantec Logistics Centre of Excellence, MULTIMODAL AWARD FINALISTS
a reduction in claims. ROS UK has developed a
investing in its staff and developing
system which improves product flow by repairing Peel Ports Group’s submission included details
local skills. Volkswagen Group with
damaged pallet racking. Munters’ entry involved of the revitialisation of the Manchester Shipping
CEVA Logistics has built an internal
a glowing testimonial from a major food supplier Canal which includes a deep sea container terminal.
community which continues to boost Rushlift discusses its new system of handling slabs
for its drytainer system. Unipart Aftermarket
morale, according to their entry. with PD Ports whilst Shippo demonstrates the
Logistics’ entry details a specific project for a client,
ENVIRONMENT/SUSTAINABILITY which accommodated increased capacity through benefits of its cost-per-unit calculator.
AWARD FINALISTS the packer process at short notice.
NEW FACILITY AWARD FINALISTS
Details of zero waste goals were INNOVATION TECHNOLOGY
Ardo UK, for the extension of its cold storage
submitted in CEVA Logistics‘ entry. AWARD FINALISTS
operation, increasing capacity to 90,000 sq ft.
A transport programme, from CHEP UK & The Argos project with Paragon Software Doddle discusses its unique network of staffed
Ireland, has eliminated over 900,000 road miles. Systems has implemented cost-effective home shops, a major step in online shopping, whilst

50 March 2015 www.shdlogistics.com

 THE FINALISTS | SHD LOGISTICS AWARDS

Hermes put forward its

highly automated parcel
distribution hub for this
award, which editor Peter
MacLeod visited last year.
Kuehne+Nagel with SEC
Storage boast a space charge saving
in excess of 40% for one fashion
client in their submission. Morrisons’
‘ProjectRio’ includes the innovative use
of space to establish a convenience DC.
Palletline has introduced two new regional
hub facilities and the entry from United Pallet
Network covers the extension at its central hub.
Wolseley UK opened a new distribution centre to
replenish Pipe Center’s 80 branches across the UK.
OPERATIONS (LARGE) AWARD FINALISTS
The submission from Advanced Supply Chain, number
which details contract wins and investment in its of MHE
entry. John Lewis’ entry discusses the omni-channel related
customer proposition it has achieved as a large ‘lost time’
operation. MoD with Savi Technology explains accidents.
the successsful movement of military consignments Heineken UK
in conflict zones. Morrisons discusses its impressive discusses the success
growth strategy, whilst Unipart Aftermarket of its FLT operator-led
Logistics talks sustainable business – the ‘Unipart safety project teams and
Way’. Morrisons with Paragon Software the entry from Kenneth
Systems entry explains ‘dynamic scheduling and Howley Transport with
strategic analysis.’ Jungheinrich UK talks of advanced
safety features in the operator’s fleet.
OPERATIONS (SME) AWARD FINALISTS
Tesco with Nene Storage Equipment
Century Logistics, a nursery specialist, is praised in its discusses a system which can safely support
entry by client Manhattan Toys for its entrepreneurial racking loads of over 20 tonnes, whilst racking
attitude. Cinram has helped its clients achieve better is repaired.
store compliance and availability through its shared
WAREHOUSE EFFICIENCY
box solution. Exol Lubricants has been improving
AWARD FINALISTS
its operations at home and abroad, as discussed
in its submission. Freight First’s customers say the Getrag Ford Transmissions with Interroll’s entry
company is eager to understand their operational discusses improved operations which support
requirements and work to eliminate human error. the production of 1,600 to 2,000 gearboxes
Fresh Logistics Services discusses a new contract daily. Holland & Barrett with SSI Schaefer’s
with Thorntons and an incredible return on submission outlines a project at its Burton-On-
investment. Return Loads LLP is growing fast with Trent DC which boosted productivity. The
over 2,000 members. entry from Jaguar Land Rover with STILL
Materials Handling demonstrated various
RETURN ON INVESTMENT
efficiencies at the automotive company’s
AWARD FINALISTS
engine manufacturing plant. John Lewis’
Alvan Blanch with Combilift’s entry talks about a entry discussed the improvement of D2C
three-hour process becoming just ten minutes, an order fulfilment. Kellogs with Voiteq
investment which has reduced labour significantly. discussed case pick operations which have
Fresh Logistics expressed an ROI of 432% on improved by 40%. Maritime Transport
vans in its proposal, whilst Neptune with Chess with SEC Storage has increased
Logistics Technology boasts investment payback of warehouse capacity by up to 60%
less than two years. Tata Steel discusses investment following an impressive project which took
in the Bulmor Lancer portfolio of products across less than two months. Madison with SEC
its sites. TK Components had a record year in 2014 Storage entry boasts a 1150% increase
which was built on significant operational changes, in products at pick face and Morrisons
discussed at length in its entry. Widdop Bingham, talks ‘smart’ and ‘simple’ operations at
a fifth-generation family run business, modernised its dual temperature warehouse. TK
its operations using Proteus Software, with an ROI Components presents some impressive
of just 18 months. figures and the successful reconfiguration
SAFETY AWARD FINALISTS of its operations to achieve record results.
Babcock International’s short safety film has Join these worthy finalists at the
been distributed to over 6000 site users. Celanese SHD Logistics Awards on Thursday
Acetate with Weston Handling Consultancy 19th March 2015 at the London
designed a working system that would eliminate the Marriott Hotel Grosvenor Square.
handling of heavy shafts and reels. The DHL with Places are limited. To book visit
Nisa Retail Driver-Member project delivers dynamic www.shdlogistics.com/table or call
risk assessment training for all drivers. Great Bear’s Rob Fisher on 020 7017 6986 ■
initiative, which has taken them to this final stage,
resulted in an impressive 57% reduction in the www.shdlogistics.com/awards

www.shdlogistics.com March 2015 51

 LOGISTICS IT | ROUTING

OPTIMISING
DELIVERY ROUTES
Paragon’s routing and scheduling software is helping retailers turn inefficient home delivery
models into something less unprofitable.

P
aragon’s routing and scheduling optimisation
software is in use with many companies
for different forms of home delivery. This
is something Paragon has been involved in for
ARGOS DELIVERS WITH PARAGON HDS
years, starting with the electricity boards in 1988 Argos, the UK’s largest high street retailer online, selected Paragon’s advanced home delivery software solution as
(Seeboard, Norweb, Hotpoint, and East Midlands part of a large-scale project to revolutionise its home delivery operation.
Electricity).
Argos serves around 120 million customers a year through its network of 734 stores and handled more than
Paragon HDS is the company’s advanced home
delivery system, and clients include companies from 738 million website and app visits in the last financial year. As part of a company-wide project to offer “More
the retail, parcels, 3PL, pharmaceutical, and garden/ Choice Available Faster (MCAF)” the high street giant wanted a vehicle routing and scheduling solution that linked
home/leisure products sectors. Specific users include seamlessly with its existing multi-channel order processing systems to offer customers cost-effective home delivery
Argos, Dreams, Medco, Wickes, Wincanton M&S or customer collection time slots at the point of order.
and TRACKER. “We looked at all the available home delivery solutions, and found that Paragon HDS was the most advanced and
The company also has a large number of other robust solution on the market,” said Brian McCarthy, Home Delivery Director, Argos, part of the Home Retail Group.
clients using Paragon to plan home deliveries The Paragon solution continually re-optimises the transport schedules as new orders are added. Taking into
(without HDS). For example, DHL, Next, Dixons, account delivery areas, available resources and existing deliveries already confirmed, the system analyses and
Laura Ashley, Hammonds, Harrods, Bupa, Healthcare evaluates possible delivery times for new orders within the customer’s requested time frame. By planning customer
at Home, and Moores plan their home delivery collection and home delivery service in the same system Argos will maximise the efficiency of their operation and
operations using Paragon’s standard optimisation
offer a consistent, reliable service to their customers. ■
software solutions.
Home deliveries are not all two-man operations –
Tesco.com, for example, has been using the software huge benefits to be gained through using Paragon. not just relate to retail. ■
for years for its grocery deliveries. The healthcare The software can also help with planning for courier-
www.paragonrouting.com
sector is not particularly two-man – but there are still type home delivery and parcel operations. So it does

Looking closer Q
at Paragon HDS &A
SHD Logistics (SHD). How is Paragon HDS different from offering a superior service. It puts you in a better position to handle
other home delivery scheduling solutions? customer expectations. For example, you will only promise what is
William Salter (WS): Paragon HDS is a fully integrated home feasible to your customers and this means fewer failed deliveries.
delivery management and route optimisation system that we Your customers get to choose a delivery slot that works for them
developed jointly with Axida, a company that we recently acquired and for your delivery team. Order and delivery status are highly
WILLIAM and is now part of our group. It takes each new home delivery visible and you can keep them updated about their delivery ETA.
SALTER, MD request and instantly generates a delivery slot that fits in with the SHD: What kinds of operational benefits can users expect?
existing route schedule. The beauty of the system is that each WS: Paragon HDS delivers accurate order and delivery status
customer is only offered viable and cost-effective delivery times, information, which gives you the ability to streamline order
PARAGON so that you retain full control of the schedule, while offering the management and customer services. As the system is updated
customer an enhanced level of service. regularly, you can act on delivery failures and resolve them to your
SOFTWARE This contrasts with solutions which separate the order satisfaction and your customer’s. An added bonus is the security
SYSTEMS management and routing processes, making it impossible to provided by electronic POD, which shows that the goods have
take account of routing efficiency when offering delivery slots. been delivered and this reduces the opportunity for fraud.
Importantly, the system provides order visibility and continuously SHD: How can Paragon HDS reduce home delivery transport
re-optimises the schedules as new orders are input. costs?
SHD: Can real-time technology such as proof of delivery WS: The system will increase fleet productivity, because it
(POD) and vehicle tracking be added? allows you to fully utilise all your routes and vehicles. You can
WS: Yes, the system offers a choice of real-time data collection offer dates and times that fit in with other scheduled deliveries
options – such as satellite vehicle tracking, which gives a live view in order to eliminate ‘gaps’ in the schedules. This also reduces
of the vehicles and enhances security for goods in transit, customer the chance of missed deliveries because customers know the
notifications via text and email alerts, and electronic PODs. times of their deliveries and are more likely to be available. This
SHD: How will Paragon HDS improve customer service? means fewer repeat deliveries and results in lower fuel costs and
WS: One of the key things is that this system really puts you reduced emissions through efficiency gains together with a major
in control of the home delivery process, managing costs while improvement in customer service. ■

52 March 2015 www.shdlogistics.com

ADVERTORIAL CASE STUDY | LOGISTICS IT

VAX CLEANS UP
WITH SNAPFULFIL
Offering increased
WAREHOUSE SIZE: 150,000 sq ft
productivity & efficiency,
OPERATION: Fulfilment for
Snapfulfil SaaS Warehouse
e-Commerce &
Management System (WMS)
bulk shipping
has been used by floor care
for major
company VAX to bring savings
retailers
to its omni-channel fulfilment
DESPATCH PROFILE: Royal Mail and
operations.
UPS parcel demonstrable track record;
shipments t
A streamlined and efficient implementation
process, without substantial IT resource
LENGTH OF requirements;
IMPLEMENTATION: 4 months t
A proven warehouse management system,
with several reference sites to visit;
ERP INTEGRATION: Microsoft t
Simple interfacing capabilities to reduce
Dynamics GP administration;
t
Minimal capital outlay and proven returns
on investment.

V
AX, part of the TTI Group of companies, is The one company that could demonstrate these
a leading floor care innovator and a brand key points successfully and meet their budgetary
that attributes itself to developing products demands was Snapfulfil SaaS WMS.
that offer outstanding quality, high-performance,
and durability to its commercial and household users BENEFITS
for over 30 years.
Following the implementation of Snapfulfil SaaS
CHALLENGE WMS, VAX identified the following benefits to its
operations:
All inventory control was carried out via VAX’s t
Increased productivity and efficiency;
Microsoft ERP system and was a paper-driven t
Increased numbers of despatches with no
solution. The net effect of business pressures typical increases in labour;
of omni-channel fulfilment included: t
Decreased indirect costs for correction of
t
High levels of system administration, pick errors and product returns;
requiring data manipulation and system t
Improved customer service across all of the
‘work-arounds’; channels;
t
Labour management involved a substantial t
Decreased administration across all areas;
paper trail and communication was always t
Huge improvements in inventory control,
challenging to maintain; including goods received pallet identification
t
Stock rotation difficult to manage; and shipping container management;
t
Perpetual Inventory checks difficult to carry t
Decreased time for stock take and improved
out and maintain. PI management;
t
Decreased lead times for sales orders;
SOLUTION
t
Reduced obsolescence due to improved
Following a comprehensive review of the WMS stock rotation;
market, VAX compared a short list of vendors t
Improved warehouse space utilisation;
on their merits. The company required: t
Reduced requirements for temporary/
t
A sophisticated WMS, to meet the needs agency staff;
of its complex business operations; t
Improved scalability for future business
t
Confidence in the vendor, with a proven and growth. ■

w w w. s n a p f u l f i l . c o m
See how Snapfulfil will perform for you. Call us on: 0845 463 7627

www.shdlogistics.com March 2015 53

 LOGISTICS IT | DELIVERY CHALLENGES

PUTTING RETAILERS IN
THE DRIVING SEAT
Geoff Taylor, managing director of Route Genie, asks what can be done to meet the challenges
that lay ahead for the delivery sector.

T
he recent peak season saw unprecedented was born out of the success of iForce and has
volumes of online shopping with retailers and been launched as SaaS (Software as a Service) to
carriers struggling to meet demand. Issues meet the requirements of retailers who already
arising from a strained network were only intensified have a warehouse and fulfilment facility. It provides
by highly publicised problems for Yodel and Amazon complete control and visibility over the management
Logistics who had to stop next-day deliveries. of carriers, helping to increase efficiency across
The final straw was when City Link went into the supply chain and enables more choice for the
administration on Boxing Day with the remaining consumer.
now having to accommodate the volume City Link Importantly, Route Genie has been built from the
leaves behind. point of view of a logistics operation and not simply a
Up until about 10 years ago, the majority of piece of software. The platform integrates with each
retailers in the UK worked with a single carrier to of the leading industry domestic and international
fulfill deliveries to try and get the best prices through carriers, allowing retailers to process and manage
economies of scale. With a lack of technology fulfillment efficiently whilst reducing operating
available on the market to help manage day-to-day costs. Users can quickly determine what is the best
carrier operations this option was also seen to be the option for them and when, depending on locations
least hassle. and potential carrier service issues. In addition,
As a result, retailers’ e-commerce strategies were Route Genie volumes can be spread across multiple
being dictated by the capabilities of that carrier, carriers, helping to future-proof the industry against
often having a negative impact in terms of service the strain of future peak seasons and extraordinary
development and growth. For instance, if a retailer circumstances. Route Genie offers full end-to-end
knew their carrier could not deliver a regular and functionality, from processing collections, to labelling
efficient ‘evening delivery service’, they would be and through track and trace, right to the consumer’s
tempted to remove that delivery option from their front door.
websites, leading to lost sales and revenue. It was As a result, more retailers are now firmly in the
very much a case of the cart leading the horse. driving seat and in charge of their e-commerce
This meant that major retailers previously held strategy. This added choice is also redefining how
an advantage as they had the resources to be able they are being charged for carrier management
to contract out to specialist third-party logistics software, a far cry from when the market was
companies. In many cases this gave an invaluable previously monopolised. For too long the market
competitive edge. had become accustomed to ‘paying by the
label’; however, Route Genie can be acquired by
CUSTOMER EXPECTATIONS purchasing flexible licenses and is scalable according
However along with the phenomenal growth of to use. This is a much more attractive approach that
online shopping there was an equal rise in customer allows companies of differing sizes to better plan
expectations. Last year’s buzz phrase was omni- their service offer and carrier management budgets.
channel and for retailers it is not simply just about As the dust settles the industry has already turned its
adding a home delivery element to their offering. attention to the next peak season and many retailers
Customers are demanding more and more choice will be reassessing their carrier strategies moving
such as in-store click-and-collect, hour time slots, forward to avoid loss of revenue and reputation
and collection points to suit them such as railway through weaknesses in the supply chain. They will
stations, schools and convenience stores. have learned the lessons of over reliance on just one
Up until recently there had been limited options or two carriers and will be opting to employ multiple
available for those growing retailers who needed to carriers to fulfill a far broarder customer promise
meet these customer expectations but did not want knowing they can quickly deploy contingency plans
a third-party fulfilment solution. when a period of trading is affected by exceptional
Responding to this market need, Route Genie circumstances. For instance, Route Genie enabled its
clients to switch off and replace all City Link services
as options for consumers within minutes of the news
of its demise on Boxing Day with zero fuss.
Integrated carrier selection and In summary, integrated carrier selection and
management technology is already proving
management technology is already invaluable to major retailers and is now available
as an affordable application for all retailers. This type
proving invaluable to major retailers and of technology will continue to support the industry
as it faces the inevitable challenges during peak
is now available as an affordable trading and the growing array of customer delivery
options. ■
application for all retailers
www.routegenie.co.uk

54 March 2015 www.shdlogistics.com

 ROUTING | LOGISTICS IT

www.shdlogistics.com March 2015 55

 LOGISTICS IT | CASE STUDY

LIVE STOCK
VISIBILITY
Specialised discount retailer This is it – which operates stores in the South West of England and
a fast growing online business – is the first to benefit from a new relationship between Futura
Retail Systems and the Peoplevox warehouse management solution.

I
ntegration work by Futura using the Peoplevox integration, providing seamless links with Peoplevox
API (Application Programing Interface) has and picking and dispatch are already 99.9% more
created a seamless link between its leading retail reliable and faster because of it.”
management solution and the Peoplevox platform
to provide This is It with live stock visibility wherever AUTOMATED FUNCTIONS
it resides in the business, together with fast and With Peoplevox, all warehouse functions are
accurate fulfilment for its expanding ecommerce automated using handheld scanners. Product
activities. replenishment and goods in are four times faster
Integration has improved information and than traditional warehousing methods and more
management control, while intelligent multi-location reliable. Products can be held in multiple locations
stock management and automated fulfilment and new inventory is ready for sale online the second
has increased speed, accuracy and reliability in the it is scanned in. “This is critical,” says Marcello. “In
warehouse. the past it took 1-2 days to get new stock online;
Marcello Rossi, head of retail at This is It, explains: we’re really getting best value from Peoplevox. With
“As our ecommerce business expands, we needed plans in 2015 to expand our store network with
to up our game in the warehouse, replacing three new branches and to grow online sales by
paper-based systems for pick and dispatch to drive 50%, with similar incremental growth planned for
efficiencies, reliability and accuracy. Peoplevox is an the next five years, the combination of Futura and
ideal solution and a perfect fit with our embedded Peoplevox is essential.”
Futura retail systems. Futura has done all the Integrating Futura with Peoplevox delivers a range

RFID tags have their place for

higher value products or closed
loop operation (returnable delivery
cages etc) where you need to track
to avoid losses. But for most other
goods movement the barcode label
is alive and kicking!
Q. We’ve got a bloke here called But for ordinary mortals, a WMS may
Q. What advice would you give
Fred who knows where all the stock prove more reliable.
to other women starting out in
goes. Isn’t he better than a WMS
Q. I’m told that the barcode label is logistics? D.U. Dundee.
system? B.D. Birmingham.
dead and RFID tags are the next big
A. Well D.U. it all depends where
A. Indeed B.D., I see your point. thing. Is this true? R.J. Bedford.
you’re starting. For drivers I’d say
Clearly Fred has the gift of immortality
A. Well yes, R.J., if you’re stuck in “keep the shiny side up and the
and is also able to make multi-thousands
a time warp. RFID has been the muddy side down!!
of calculations per second.
‘next big thing’ for about 15 years!

*OLZZ3VNPZ[PJZ;LJOUVSVN`3PTP[LK(]VJHKV*V\Y[*VTTLYJL>H`;YHɈVYK7HYR4HUJOLZ[LY4/>
;- ,PUMV'JOLZZ\RJVT
www.chess.uk.com

56 March 2015 www.shdlogistics.com

 CASE STUDY | LOGISTICS IT

Integration has improved

information and management
control, while intelligent multi-
location stock management and
automated fulfilment has increased
speed, accuracy and reliability
of additional benefits. Accurate stock information
This Is It’s retail can be managed in one feed and shared with
stores benefit multiple marketplaces including Channel Advisor
from Peoplevox and others. Partial deliveries are easier to handle
technology using Futura’s task list workflow. Scanned returns
are immediately available for sale online. Past
delays between order confirmation and despatch
are reduced and customers now receive accurate,
automated communications as their orders progress.
Tina Royall, marketing director at Futura, says:
“The integration with Peoplevox has gone extremely
smoothly and it makes perfect sense to integrate
with systems like this to deliver powerful solutions
for our customers. The new module will be available
to all Futura customers looking for a best of breed
web-based warehouse management solution to
drive accuracy, speed of fulfilment and customer
satisfaction.”
Jonathan Bellwood, founder and CEO of
Peoplevox, concludes: “We are delighted the way
the Futura partnership has developed over the last
12 months with This is It and others. Finding a strong
partner serving companies with traditional retail
stores and eCommerce has been essential to provide
a total solution to retailers.” ■
www.futura4retail.co.uk

Numbers you
can trust
All too often advertisers accept publisher’s statements
RQWKHLUSHUIRUPDQFH2XU$%&&HUWL¿FDWHVKRZVZH
have been independently audited and gives added
credibility to support our claim.

Justify your marketing spend and get the exposure

you’ve been promised.

To advertise, call Rob Fisher on 0207 017 6986

RUHPDLOURE¿VKHU#LQIRUPDFRP

)RUPRUHLQIRUPDWLRQYLVLWZZZDEFRUJXN
or email [email protected]

www.shdlogistics.com March 2015 57

 LOGISTICS IT | MANAGED PRONT SERVICES

LOGICAL SHIFT
FOR LOGISTICS
With the widespread adoption of MPS in front offices, Pete Laplanche - sales and marketing
director of Datatrade - ponders why it’s not being widely considered by logistics providers in
warehouses.

D
espite predictions of paperless offices and
initiatives like World Paper-Free Day, printing
still remains an important part of our lives.
One supermarket said to me
If you Google ‘managed print services’ (MPS) you’ll
see a raft of postings on how it has become one of
recently that downtime costs them
the widely accepted and effective means for large
enterprises to: about £100,000 an hour
t
Reduce print costs (typically around 30%);
t
Improve productivity; moving through the supply chain. UNSUNG HEROES
t
Support environmental responsibilities; It never ceases to amaze me when I go onto sites
how many logistics operations happily have MPS Warehouse printers are the unsung heroes of the
t
Enhance document security. supply chain, and while they only account for a
contracts in place for their front office functions
And it’s not just large enterprises that benefit from but have neither considered it for their back office small percentage of IT budgets, their absence when
MPS, as many printer vendors are extending it to operations nor even known that such parallel not working impacts not only on getting goods in
channel partners to target small- and medium-sized services exist. and out the door but also potentially on business
businesses. In such a mature market, MPS providers I was reading an article recently on front office reputation and even the risk of chargebacks.
are constantly looking at ways to take cost out of MPS and the value of print and it was reflecting on MPS has had a huge impact in front offices as
the system and, in many respects, MPS has become how selling on price had always been a challenge. It organisations shift from capital expenditure to the
a commodity driven on price. suggested that for repeat business to be generated it more predictable operational expenses. It has to
But what I am pleased that MPS has started to do was best to establish or add value. It posed that one be the next logical step for logistics operators, the
is to enable front office decision makers to see print way providers could achieve this was by extending chance to save costs but, equally importantly, keep
as an integral business process rather than a critical, their services but was careful to point out that as those printers running. We at Datatrade support
yet unmeasured business function. But there’s still print services suppliers, the value of printing itself both new and legacy printers from suppliers like
some way to go in educating customers in the value should not be understated. Zebra and Printronix. ■
of print services and their importance in overall Now that last point struck a real chord with me, and
business. anyone in the logistics business should understand
WAREHOUSE APPLICATION the real value of their printing, be it barcode
labels, invoices, delivery notes or picking lists. One
So, looking through the warehouse door, how much supermarket said to me recently that downtime
of that education and understanding of MPS has costs them about £100,000 an hour. Granted that
rubbed off and been applied to back office print not all downtime is attributable to barcode printers
services? And I’m talking here about the machines and scanners but they’re certainly one area where
that pump out barcode labels, the ones on which you can mitigate risk through reliable maintenance,
your customers and suppliers depend to keep goods repair and replacement services.

SINGLE SINGLE
PRINTER PRINTER
PRODUCT / SERVICE
WITHOUT WITH
MPS MPS
Zebra ZT410 Printer (203dpi, 4” print width) £800.00 £760.00
3 year onsite MPS with NBD Fix £545.00
1x Printhead per year (e.g. £270 each) £810.00 Included
Years 2 & 3 standard onsite maintenance £350.00 Included
TOTAL Package Cost £1,960.00 £1,305.00
MPS Cost saving vs. without MPS £655.00
MPS cost saving in Percentage terms 33%
36 month Datatrade lease
£41.65
(Price is per printer, per month)
All costs are ballpark “from” figures, E&OE. Ts & Cs apply

Typical savings through MPS www.datatrade.co.uk

58 March 2015 www.shdlogistics.com

 SAFER SITE | OPINION

Identifying
maintenance issues
WHATEVER THE SIZE OF YOUR FORK LIFT TRUCK OPERATION, YOU SHOULD BY NOW BE SIGNED UP TO THE NEW COMPREHENSIVE
SAFER SITE PROGRAMME FROM THE FORK LIFT TRUCK ASSOCIATION (FLTA). IN THE SIXTH STEP IN THE ASSOCIATION’S FORK
LIFT SAFETY SCHEME, PETER HARVEY, CHIEF EXECUTIVE OF THE FLTA, OUTLINES HOW ESSENTIAL MAINTENANCE CHECKS
CONTRIBUTE TO TRUCK AND SITE SAFETY.

There When it comes to fork

lift truck maintenance, FLTA SAFER SITE PROGRAMME
are just a all firms operating fork STEP 1: Get Informed See www.fork-truck.org.uk
lift trucks must comply
with the Provision and STEP 2: Form a Task Force See www.fork-truck.org.uk
few basic Use of Work Equipment Regulations 1998
(commonly known as PUWER 98): STEP 3: Identify Training Issues See www.fork-truck.org.uk
aspects of “Every employer shall ensure that
work equipment is maintained in an STEP 4: Identify Site Issues See www.fork-truck.org.uk
maintenance efficient state, in efficient working
order and in good repair.” Provision STEP 5: Identify Equipment Issues See www.fork-truck.org.uk
that will give and Use of Work Equipment Regulations
1998 (PUWER 98) Regulation 5 (1) STEP 6: Identify Maintenance Issues This page
you relatively Whether you use just one fork lift truck
or run a fleet of hundreds, there are just STEP 7: Setting Standards Coming next month
trouble-free a few basic aspects of maintenance that,
if put permanently in place, will meet
operations the needs of this regulation and give you
relatively trouble-free operations.
PRE-SHIFT CHECKS
Sometimes referred to as “daily checks”
or “pre-use checks”, these inspections
should be carried out by the operator
who is going to operate the truck for the
next period of work, or shift.
Because fork lift trucks are complex
vehicles, operators should test all the
various controls and functions of the
vehicle before they’re needed for real: it
is not enough to just kick the tyres and
check the steering.
For guidance on what to test in a pre-
shift check, the FLTA can supply you with
straightforward check books, but you
must also have a procedure in place for A good agreement will list the THOROUGH EXAMINATION
what to do if/when a fault is found.
responsibilities of the owner/user and the The subject of Thorough Examination
PREVENTATIVE MAINTENANCE maintenance company, and also make it is not as straightforward as one might
clear what is, and what is not covered: hope! For sound, clear advice, we strongly
Like the motor car, the service interval for
fork lift trucks has increased significantly this is particularly important when it recommend that you visit the Consolidated
in recent years. However, since regular comes to batteries, fork wear, tyre wear, Fork Truck Services (CFTS) website: www.
servicing and maintenance has an brakes, etc. thoroughexamination.org.
impact on both costs and vehicle safety, There is a wealth of information
BREAKDOWNS available, including an explanatory video,
establishing a set service regime is now
more important than ever. Even with a preventative maintenance FAQs and access to a list of companies
The service interval for a fork lift schedule and the best of intentions, accredited to this industry-approved CFTS
truck is related to the hours run, rather occasional breakdowns will occur, so Thorough Examination scheme.
than the truck’s mileage, so managers supervisors must have a system in place If, having visited the CFTS website, you
will need to discuss each truck’s actual to deal with them quickly and efficiently, still have any questions, you should not
and anticipated usage (in hours) with with the minimum of disruption to hesitate to contact the FLTA office.
their maintenance provider to agree an operations. To read more on these and other fork
appropriate preventative maintenance At the very least, staff must know what lift truck safety topics, please visit the full
schedule. to do when a truck breaks down, how Safer Site Programme on the FLTA website
Often, one of the best ways to ensure it can be safely removed from the work at www.fork-truck.org.uk by clicking the
that your servicing needs are met is to set environment, who will carry out the repair “fork lift safety” tab at the top. ■
up a maintenance agreement or contract and how that work can be authorised
www.fork-truck.org.uk
with your fork lift truck service provider. quickly and simply.

www.shdlogistics.com March 2015 59

 EXCLUSIVE SURVEY | VEHICLE CAMERA SYSTEMS

EXPOSED BY YOUR
CAMERA USE?
A survey conducted exclusively for SHD Logistics with TrackCompare.co.uk shows that almost
half of the UK’s commercial vehicle fleets are using cameras.

T
he SHD Logistics survey – in association with
comparison website TrackCompare.co.uk –
found that almost half of UK’s commercial ... Results of TrackCompare.co.uk
vehicle fleet operators now use some form of vehicle
camera system, but that almost 80% of companies
cameras survey for SHD Logistics
did not have multi-camera systems installed. TOTAL FLEETS SURVEYED = 320
Kjell Anderton, a TrackCompare director, said: “As
just last month (January) London’s highly successful
Fleet Operators Recognition Scheme – FORS – was
rolled out across the country, this finding came as Q3 Q1 DO YOU HAVE VEHICLE CAMERAS
INSTALLED IN YOUR VEHICLES?
quite a surprise; I had expected the uptake to be DID YOU KNOW THAT IN ALMOST ALL CASES
VEHICLE CAMERAS SHOW EXACTLY WHAT HAPPENED RESPONSES TO
much greater knowing the benefits the scheme can IN AN ACCIDENT, AND QUICKLY AND EASILY STOP Q1 “NO, I DON’T HAVE Yes 144 (45%) No 176 (55%)
UNJUST CLAIMS? CAMERAS” ONLY
bring.”
However, the survey found most companies were YES 120 (68.18%)
NO 56 (31.82%)
unaware of FORS – which calls for transport firms
to fit multi-camera systems – and even fewer were
FORS accredited. RESPONSES TO
“This figure also tells me most companies did
not invest in top-level, high priced systems because Q2 Q1 “YES, I HAVE
CAMERAS” ONLY

they wanted cameras only for insurance purposes. IF ‘YES’ TO Q1, HOW MANY OF YOUR
In most cases, a forward-facing camera would be
perfectly OK for this,” Mr Anderton added.
Q3b VEHICLES HAVE CAMERAS INSTALLED?

LOWEST 1
WOULD YOU CONSIDER INSTALLING VEHICLE
Among those fleet operators not using cameras, AVERAGE 20.44
CAMERAS KNOWING THEY CAN SWIFTLY CLEAR
HIGHEST 60
almost one-third said they were unaware cameras UP UNJUST CLAIMS AND IN MANY CASES REDUCE
INSURANCE PREMIUMS?
could help clear up insurance claims far more quickly,
YES 104 (59.10%)
and more than 40% said they would still not buy NO 72 (40.90%)
them because they felt cameras did not offer a
benefit.
Q2b
Other findings include:
t
15% of companies said they believed they
WHAT MAKE AND MODEL OF
CAMERAS DO YOU USE?
Q2c
DON’T KNOW 73 (50.69%) ARE THEY MULTI-CHANNEL
had been victims of an unjust insurance claim SMART WITNESS 32 (22.22%) CCTV CAMERAS?
t
More than half of companies using cameras ROAD HAWK 14 (9.72%)
SPILLARD 8 (5.56%)
couldn’t name the make or brand concerned. NOVUS 8 (5.56%) YES 30 (20.84%)
RESPONSES TO QUESTIONS MI-WITNESS 5 (3.47%) NO 114 (79.16%)
ASKED OF ALL COMPANIES SNOOPER 3 (2.08%)
ABOUT FORS SURVEYED, REGARDLESS BRIGADE 1 (0.70%)
OF WHETHER THEY HAVE
Many major developers now require fleet operators CAMERAS OR NOT

to be FORS accredited to demonstrate commitment È

to sustainable fleet activities. FORS has three
membership categories – bronze, silver and gold.
Multi-camera systems are required for silver and Q4 WERE YOU AWARE WHAT FORS
ACCREDITATION IS? Q2d
È

gold. IS YOUR BUSINESS SILVER OR

Research shows FORS operators are 76% less likely Yes 88 (27.50%) No 232 (72.50%) GOLD FORS ACCREDITED?
to be involved in licence/insurance offences, 64% NO 120 (83.33%)
less likely to be involved in most serious infringement BRONZE 16 (11.11%)
(MSI) offences, and 50% less likely to be involved in SILVER 7 (4.86%)
RESPONSES GOLD 1 (0.70%)
drivers hours offences. ■ TO QUESTIONS

Q5
DID YOU KNOW THAT FORS ACCREDITATION ENABLES ASKED OF ALL
FLEETS TO WIN CERTAIN CONTRACTS, ESPECIALLY IN
COMPANIES
www.trackcompare.co.uk BUILT-UP AREAS SUCH AS LONDON WHERE
SURVEYED,
CONSTRUCTION COMPANIES USUALLY INSIST ON IT?
REGARDLESS OF
WHETHER THEY
ABOUT THE SHD LOGISTICS/TRACKCOMPARE.CO.UK Yes 101 (31.56%) No 219 (68.44%) HAVE CAMERAS
SURVEY AND ITS RESULTS
Q2e
OR NOT

A total of 320 vehicle fleets were surveyed by TrackCompare.co.uk

in January/February 2015 DID YOU KNOW YOU COULD
Fleet sizes: 1 to 60 QUALIFY FOR FORS ACCREDITATION
Average fleet size: 19 vehicles
Vehicle types: all Q6 HAVE ANY OF YOUR VEHICLES BEEN INVOLVED
IN AN ACCIDENT WHERE, IN YOUR OPINION,
THE JUDGEMENT AND CLAIM WENT UNFAIRLY
AGAINST YOU?
IF YOU HAVE MULTI-CHANNEL
CCTV INSTALLED IN YOUR VEHICLES?

YES I DID KNOW 32 (22.22%)

The three groups of questions in the attachment were directed at:
NO I DID NOT KNOW
a) fleets that have cameras Yes 48 (15.00%) No 272 (85.00%) 112 (77.78%)
b) fleets that don’t have cameras
c) all fleets – whether using cameras or not

60 March 2015 www.shdlogistics.com

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 WAREHOUSE LIGHTING | COST REDUCTION

A CHALLENGING
ENVIRONMENT
The warehouse environment is unique in the challenges it brings, particularly in terms of energy
management. Ian Woods, MD projects at Cordant Technical, takes a look at some key areas that
can help to reduce both costs and carbon footprint.

W
ith fluctuating energy prices and the -6% (216V to 252V) and all equipment sold within
need to meet challenging environmental the EU must be capable of operating within these Due to the size
objectives, more and more organisations limits.
throughout the UK are recognising the need for However to ensure this can be maintained under of warehouses
effective energy management. The economic all loadings the electricity companies often supply at
downturn has only added to the pressure as capex the top level, close to the 252V, when a lower level and distribution
budgets are cut and companies look to reduce
overheads across their business. Warehouses have a
would be acceptable. This means that by introducing
Voltage optimisation units it is possible to reduce the centres,
reputation of being ‘energy hungry’ but there are a
number of ways to address this.
voltage to the lower level of the EU limits but also to
match the requirements of the site.
even small
In non-refrigerated warehouses, by far the biggest
user of energy is lighting which generally makes up
We have found that relatively small reductions
in voltage can make substantial energy savings.
improvements
around 60% of the energy use, followed by the
heating which makes up around 10%. It is, quite
For example, a 4% reduction in voltage can lead can have a large
to savings well in excess of 9% in energy without
simply, a very big space to heat and light. having any detrimental effects to plant operations. positive net
The HVAC system is inevitably a huge drain on On some sites, where the incoming electricity supply
energy as the doors are constantly opening and is shared, it is possible to have a voltage optimisation effect on the
shutting, letting in cold (or warm) air, making it hard
to regulate temperature and moisture levels. We
unit which is large enough to take the load for
several buildings, therefore making energy savings bottom line
would recommend that options such as changing across the location.
the heating to air induction systems with full When it comes to lighting, I always start by asking
savings of up to 20%, but this can rise to as much as
recirculation and heat recovery should always be two questions: How much light is really necessary
80%. For example, one company invested £800,000
considered. in the warehouse and where is it needed? For
on a lighting project that included switching the
However it is important to consider that not all example an automated warehouse, where there high-bay fittings from T12 to a T5 alternative. This
areas of a building require climate control at all is little human activity, requires much less lighting company was able to achieve payback within 20
times. If the warehouse is automated or unoccupied than a fully staffed facility. Also, the warehouse months and now benefits from an 80% energy
much of the time you should evaluate the level of office requires a different kind of lighting than a saving on lighting costs.
heating and air conditioning really necessary to make warehouse floor.
the environment suitable to store the company’s Don’t be put off by the capital outlay for LED CONTROL SYSTEMS
product. lighting as an option. Our experience is that the
It may sound simple but make sure the lights are only
longer the operational hours on site then the
VOLTAGE OPTIMISATION on where you need them. There is an extensive range
greater the payback. We have recently fitted them
of options available from simple control systems that
An often overlooked way to cut costs is through for a client who has been able to fund a number of
can be wall or ceiling mounted, passive infrared
Voltage Optimisation. As it currently stands, initiatives from the savings made.
detectors, wall switches with on/off functionality
electricity companies must supply electricity between In some cases just switching from old technology through to complex fully controlled units.
pre-defined limits. In the EU this level is 230V +10% to new can have a significant impact with immediate A good solution for daylight dimming is occupancy
sensor functionality for on/off which, in conjunction
with suitable luminaires, will drop the light levels to
a pre-agreed lower limit. This addresses the need to
light areas which are operationally critical.
There also some cheaper ideas to consider such
as painting walls white and installing windows
and skylights to introduce natural light. Skylights
are becoming commonplace because of exhaust
requirements, but the light they bring in is an extra
benefit and by fitting them with thermal glass you
can help maintain climate control.
Our experience at Cordant Services has shown
that, due to the size of warehouses and distribution
centres, even small improvements can have a large
positive net effect on the bottom line. Warehouses
don’t have to be energy guzzling monsters and
the solutions, be they relatively straightforward
such as painting or more high-tech such as voltage
optimisation, are available and can save your
business money. ■
www.cordantservices.com

62 March 2015 www.shdlogistics.com

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www.shdlogistics.com March 2015 63

 WAREHOUSE LIGHTING | PRODUCT OVERVIEW

GOLDEN AGE
OF WIRELESS
Luxonic’s LuxLink Wireless control system significantly increases the sustainability of lighting
schemes by combining multiple technologies to reduce energy consumption.

V
arious sensors detect occupancy and to install.
measure available daylight to ensure energy The LuxLink Wireless system uses surprisingly
isn’t used for lighting purposes unnecessarily few components that include PIR sensors suitable
and comply with the European standby power for varying heights, Android tablet loaded with
directives for stand-alone luminaires and those LuxLink Wireless software for configuration and
that relay data information as part of a networked programming and a wireless network bridge for
system. communication between the tablet and luminaire
The LuxLink Wireless system is built into the transceiver modules. These are available in the
luminaires allowing simple installation and provides basic formats of dimmable, with or without relay.
emergency self-testing, energy monitoring and The dimmable option ‘with relay’ avoids standby lux sensors to measure the amount of available
daylight linking features among others. The wireless power being consumed while the ‘without relay’ daylight and adjust the light levels accordingly to
control is particularly effective in large open areas option avoids relay noise from the luminaire when reduce unnecessary energy consumption by utilising
such as warehouses and factories as the lighting switching On and Off. natural light resources while ensuring appropriate
scheme can be quickly adjusted to suit the ever light levels are maintained.
COMMUNICATION
changing needs of the industrial environment. Each luminaire can be programmed for priority
The luminaire mounted wireless control system Wireless communication is achieved through control allowing the sensors to be overridden using
reduces the amount of cabling required in the transceiver modules built into the luminaire along a switch or a fire alarm contact connected to a
lighting installation and contains only three cores, with PIR sensors that detect occupancy to initiate transceiver module, particularly important in the event
therefore uses less copper wire increasing its the Off to Dim feature which allows a basic level of of a fire or other emergency when the lighting is
sustainability. This also allows for easy retrofitting as lighting to all areas when unoccupied. required to go to 100% or shut down completely. ■
the luminaires simply attach to the existing system The LuxLink Wireless system is suitable for
www.luxonic.co.uk
with no additional wiring or control system panels installations up to 12m high and uses back-mounted

SHINING QUIETLY
Pioneering the use of MagLev fan technology with LED in a UK first, the new range of Goodlight
G360 LED SON replacement lamps is set to shake the retrofit SON market, reaching a staggering
140 lumens per watt (Lm/W).

T
raditionally, SON-style LED lamps have been eliminates the
The Goodlight specified to replace E27 and E40 lamps
usually associated with industrial lighting
need
bearings.
for

G360 LED SON applications in high and low bay lighting, or for
exterior use in bollards and street lighting.
As a result,
the new fans

replacement However, these LED lamps generate

high temperatures during operation
generate less than
0.5dB, making them
which can result in premature almost silent in operation.
lamps incorporate lamp failure. To combat this Another unique feature
problem, manufacturers of the new range is the dual
patented MagLev have to incorporate
bulky heat sinks and
function of its innovative integral
aluminium heat sink, which has been
(magnetic cooling fans into
the design of the
designed as a skeletal frame onto which
the light-emitting PCBs are securely clipped,

levitation) fan lamps. This is not

an ideal solution
obviating the need for solder or screws, so
problems associated with dry joints and vibration
because, apart do not arise.
technology from the unsightly The lamps can utilise higher-powered LED chips
appearance of the heat – achieving 140 lumens per watt – to operate
which eliminates sinks, the motor-based fans
incur high failure rates and also
ultra reliably at temperatures above 70°C thereby
achieving unparalleled brightness across a wide
the need for generate unacceptably noise levels.
To eliminate this problem, the Goodlight G360
range of industrial, commercial and street lighting
applications. ■
LED SON replacement lamps incorporate patented
bearings MagLev (magnetic levitation) fan technology which
www.ledecolights.com

64 March 2015 www.shdlogistics.com

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www.shdlogistics.com March 2015 65

 PREVIEW | eDELIVERY EXPO 2015

DELIVERING
INSIGHTS
eDelivery Expo 2015, which takes place at Birmingham’s NEC on 25th and 26th March, will detail
why retailers should be putting logistics and delivery at the heart of their e-commerce strategy.

DOWNLOAD THE APP

▲

FOR VIDEO CONTENT

L
ittle in today’s multichannel world matters CLICK AND COMMUTE
more than getting the goods to the customer
Where could be more convenient to take delivery
Getting delivery
in the most convenient way. Shoppers, now
used to ordering anyhow, anywhere, anytime, are than on the way to and from work? Collection
points are now firmly on the transport network map
right means trad-
keen to take delivery at the moment that suits them.
Retailers are going out of their way to bring orders to in the capital and beyond, with grocers including
Asda, Waitrose, Tesco, Ocado and Sainsbury’s now
ers win more sales,
where customers are, and at times in their day that
work for them. giving shoppers the opportunity to pick up their
internet orders in Transport for London stations.
while those who
But why should merchants bother? It’s simple.
Getting delivery right means traders win more sales, Argos recently opened its smallest store to date in
Cannon Street tube station. It promises same-day,
don’t, miss out
while those who don’t, miss out. For this reason the
experts behind InternetRetailing are launching the next day and fast collection for online orders from product into the right store for same-day collection.
eDelivery Expo (EDX), co-located at the renowned the 170 sq ft Argos Collect branch. Using a hub-and- Talking ahead of the EDX, speaker Guy Meisl,
Internet Retailing Expo (IRX). spoke logistics model, it says it can get any of 20,000 the head of European distribution at Deckers, said:
Online sales are predicted to reach £116bn in products to the shop in superquick time. “What fascinates me about logistics is how it involves
2015 and 73% of consumers now buy goods ROUND-THE-CLOCK the whole of a business; I touch every single part of
for delivery. Furthermore, the emergence of the our business and can therefore make a fundamental
‘anytime-anywhere’ consumer has precipitated a Even the retailer with the longest opening hours difference to what we’re doing. Now, the only way I
growing demand for speedier online delivery and can’t match the round-the-clock availability of a can make that difference is if I know what the smart
an array of more flexible customer options. Delivery locker bank. This alternative delivery method is now people are doing.”
and fulfilment are quickly becoming the point of expanding quickly across the UK, and market leader At EDX, over 7,000 visitors will leave the event
differentiation for retailers vying to cash in on the InPost opened its 1,000th lockerbank in 2014, fully educated on the latest innovations and trends
growing commercial opportunities brought about by adding to a network that includes Victoria Coach shaping the multichannel landscape. With speakers
the rapid increase in online shopping. Station and a number of Transport for London from John Lewis, Wayfair, Shop Direct and Deckers,
Below, we single out some of the latest innovations stations. themes for the event will centre on delivering online
in retail delivery – and collection – and consider why Retailers are now moving to open their own shoppers in-store, look in depth at the delivery and
they work. lockerbanks as well as using those operated by third logistics industry and discuss the best practices and
parties. Waitrose, for example, has temperature- success stories within it. It will combine more than
HOME DELIVERY controlled lockers at London stations, while Amazon 50 exhibitors, four workshops, four expert clinics
It may sound an obvious point, but home delivery has opened its own lockerbanks at sites including and two conference streams, and bring together the
works best when customers are at home. That’s why Birmingham International Airport. key issues and technologies for the sector.
House of Fraser went to great lengths to develop a Mark Pigou, founder of Internet Retailing
AT THE LAST MINUTE
simple yet innovative delivery service in the autumn. Magazine & Events UK, said: “With over 250
Shoppers ordering online by 8pm can now specify As shoppers grow accustomed to the idea of fast exhibitors showcasing the latest innovations that are
delivery by 9am the next morning. and convenient delivery, their expectations stretch driving revenue for retailers, as well as the leading
Announcing the new service at Internet Retailing still further. Same-day delivery is now a reality for names in the sector, both IRX and EDX offer visitors
Conference 2014, Andy Harding, executive director, a number of retailers. Traders such as Argos can two days of education, networking and relationship
multichannel, at House of Fraser, said: “This is a key fulfil orders from their stores: via the Shutl service it building, all under one roof.” ■
battleground, we believe and [in 2015] we’ll be can deliver orders to nearby homes in as little as 15
minutes, or use its hub-and-spoke-logistics to get a www.edeliveryexpo.com
launching even more options.”

66 March 2015 www.shdlogistics.com

Honk your horns for XX | XX

Toyota and Red Nose Day

and help raise
ONE MILLION POUNDS
for Comic Relief.
Find out more at www.toyota-forklifts.co.uk
or donate to our giving page
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Comic Relief 201

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SC039730 (Scotland).

www.shdlogistics.com March 2015 67

 OPINION | WAREHOUSE SPRINKLERS

A balanced
view
PETER WARD, CEO DESIGNATE OF THE UNITED KINGDOM WAREHOUSING ASSOCIATION (UKWA), DISCUSSES THE ISSUES
SURROUNDING THE INSTALLATION OF FIRE SPRINKLERS IN WAREHOUSES.

a report for the Business Sprinkler direct and indirect economic impacts in
It is important to consider Alliance (BSA) – which is a coalition
of fire safety professionals working
England and Wales of fires in warehouse
buildings without AFSS. It certainly
all angles and solutions for to achieve greater business resilience
through enhanced protection against
makes interesting reading, highlighting a
total financial loss to business of fires in
minimising the risk and fire – recommends that government
should review the building regulations,
warehouses without sprinklers at £230m
per year.
impact of warehouse fires specifically the requirement for only
those newly-built warehouses that
Given the potential onerous impact
of these regulations, particularly for
while ensuring that we exceed 20,000 sq m to install Automatic
Fire Sprinkler Systems (AFSS).
smaller operators should they mirror
the thresholds seen in Europe, then a
are not unduly risking the The report, produced last year
by the Centre for Economics and
counterpoint should be considered to
provide a balanced appraisal of the
business sustainability of Business Research (Cebr), which is an
independent economics and business
issue.
To this end, UKWA has commissioned
many small operators research consultancy, says: “Reducing
this threshold would, moreover, be
its own research in order to present a
clear understanding of how issues raised
Warehouse fires have consistent with what appears to be by the Business Sprinkler Alliance and
a terrible impact best practice when considered in an the Cebr report will affect warehouse
both personally and international context. For example, in operators. It is important to consider all
economically and it other jurisdictions, such as Germany, angles and solutions for minimising the
is vital for all practical measures to be the Netherlands, Belgium and France, risk and impact of warehouse fires while
taken to ensure prevention and mitigate the threshold that triggers an automatic ensuring that we are not unduly risking
any outbreak that may occur. The key requirement to install AFSS ranges from the business sustainability of many small
word here is ‘practical’. Any measures between 1,000 sq m and 5,000 sq m. operators.
imposed on businesses must have a Given our findings that 73% of the UKWA believes that by working
clear practical justification, to avoid financial, economic and environmental together with the Alliance as well as
being as big a risk to an operation as impacts of fires are concentrated in national and local government, workable
any fire. warehouses of under 10,000 sq m, a solutions can be found. We will be
If a small business is forced to install review of the threshold would appear reporting more on the findings of this
a sprinkler system at a cost that will to be the natural starting point for report and discussing the issue during a
threaten its business sustainability then change.” seminar session at the Health and Safety
we have to examine the issue clearly Event, which is being held at the NEC,
ANNUAL FIRE COST
and objectively. Birmingham on 24th March – we hope
Current guidance on fire sprinklers Called ‘The Financial and Economic you will attend. ■
in UK warehouses only applies to Impact of Warehouse Fires’, the report
warehouses over 20,000 sq m. However, is an evidence-based assessment of the www.ukwa.org.uk

Download the FREE SHD Logistics App

NOW for unique digital content

68 March 2015 www.shdlogistics.com

 XXXXXX | OPINION

zzz
U R
xxxxxxxxxxxx
xxxxxxxxxxxxxxx
K
xxx ■
O
L E
A ‘YES’ VOTE IN THE FORTHCOMING SCOTTISH INDEPENDENCE REFERENDUM COULD HAVE SIGNIFICANT RAMIFICATIONS FOR

Y
THE LOGISTICS INDUSTRY AND THE WIDER BUSINESS COMMUNITY, SAYS UKWA’S EXCISE GOODS SPECIALIST, ALAN POWELL.

O
B
xxxxxxxxx

O ab
l e

A
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B s. co m

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Join us on Thursday 19th March 2015, at the London Marriott

Hotel Grosvenor Square, for the industry’s night of the year.
To book your table contact Rob Fisher on:
0207 017 6989 or rob.fi[email protected]
CATEGORY SPONSORS: TABLE WINE SPONSOR: CHAMPAGNE RECEPTION SPONSOR:

BE
F I N A N C E
www.ukwa.org.uk

www.shdlogistics.com March 2015 69

 OPINION | TRAINING

Incremental
improvements
STUART TAYLOR, DIRECTOR OF MENTOR PERFORMANCE AND RISK MANAGEMENT, LOOKS AT HOW ACCURATELY MEASURING
YOUR PERFORMANCE COULD BE THE KEY TO UNLOCKING NEW GROWTH IN THE RECOVERY.

Over half the

managers taking
our Managing
Forklift
Operations
course have
never driven a
forklift before
or previously
received any
kind of formal
training

For many companies, our Managing Forklift Operations course avoiding the significant costs associated
the artificially sustained have never driven a forklift before or with bad practice.
growth of the 2000s previously received any kind of formal Some companies, for example,
concealed a multitude training. regularly write off millions of pounds
of sins. With nothing The release of the HSE’s update each year in stock damage, while other
to hide behind nowadays, businesses to the Approved Code of Practice individual sites accept annual multi-
looking for growth must scrutinise their (L117) reflects this. The importance million pound bills for racking damage...
operations in the hopes of identifying of supervisor training is now viewed And then there’s the potentially
the small changes necessary to deliver so highly by the HSE that it has been enormous disruption costs which result
the biggest impact on their bottom line. included as a solid requirement. from closed or lost bays.
One way of achieving these A supervisor who has little But because of the nature of budgets,
incremental improvements is by understanding of the risks involved these can often go left unchecked. While
reducing the time required to complete a in materials handling, as well as the damage to capital assets like racking
task by just a few per cent. benefits of good practice, is poorly comes directly off your profit and loss
Importantly, reducing the time placed to protect employees... and sheet, damage to stock can be hidden in
and staff needed to complete the businesses. with your shrinkage.
task shouldn’t rely on encouraging Delegates attending our course are Some managers and supervisors are
unnecessary risks – particularly where made aware of the information they incentivised to keep damage down,
fork lift trucks are concerned. need to perform in their roles efficiently, which is a good start. Typically, however,
Study after study confirms that the most including the laws governing operations, this is frequently based on a static figure
productive operators are the safest, too. the importance of management, the real and rarely linked to improvement.
cost of a forklift accident and what can By doing this, companies reinforce the
ENCOURAGING EFFICIENCY be done to ensure safety. myth that damage costs are expected
While quality forklift training teaches For example, as many as 90% of those and acceptable. But they’re not. At
operators to work safely, sustaining this attending were unaware of L117 – our Mentor, we believe that through proper
in both the short and long term is only industry’s Approved Code of Practice – training nearly every operation can
possible through competent, confident ahead of the course. But, they finished reduce its damage costs by up to 70%.
and committed supervision. the day with a working understanding By training operators to be safe
Quite often this level of expertise is and appreciation of this important piece and managers to manage safely, they
underestimated. Sometimes it is simply of guidance. automatically become more efficient
mistaken for simply ‘common sense’. and save money... contributing to your
IMPROVING THE BOTTOM LINE bottom line. ■
But this type of confidence and
expertise isn’t just learned on the job. Encouraging best practice isn’t just
www.mentortraining.co.uk.
In fact, over half the managers taking about avoiding accidents. It’s also about

70 March 2015 www.shdlogistics.com

TO APPEAR HERE EMAIL
[email protected] QUOTING ‘SHOWCASE’ SHOWCASE | PRODUCTS

UNION SUPPLIES ‘REVOLUTIONARY’ HIGH-SPEED DOOR PEAK-RYZEX TRANSFORMS TNT’S BUSINESS

Union Industries has installed one moisture ingress into the freezers,
of its revolutionary rapid roll Eiger Doors preventing ice build-up on the door blade,
at Oakland International’s new cold frame and workings ensuring correct and
storage area at its Redditch site. The effective door operation every time.
high-speed door will further enhance In common with other doors in the
Oakland’s drive for energy efficiencies range, the Eiger door also features
and to help reduce costs, whilst also Union’s highly-regarded ‘Crash-Out and
preventing the build-up of snow and ice in Auto-Reset’ damage protection facility
its freezer area. guaranteeing it will remain operable even
Opening at approximately 1.6m/s, if the heavy-duty steel composite bottom DOWNLOAD THE APP

▲
the Eiger Door closes automatically beam is hit by a vehicle. FOR VIDEO CONTENT
after a short dwell time, which allows Oakland’s MD Dean Attwell said: “The
for continuous traffic flow without Peak-Ryzex has launched a new video through capturing customers’ signatures
Eiger Door is the most successful, well-
compromising freezer temperature, which featuring Simon Harper, director of on receipt. The accurate, real-time data
known and long-established freezer door
needs to remain at a constant -28°C. operations at TNT UK. In the interview provides full visibility of consignments
on the market. It’s an ideal product and
he discusses the importance of mobile as they enter and leave TNT’s extensive
Union’s Eiger Door utilises its fast I would highly recommend it to others
opening, innovative and patented in the distribution industry considering a technology in achieving TNT’s long-term delivery network of 55 depots.
dehumidification process to reduce high-speed freezer door.” transformation and strategy plans and Harper said: “It’s absolutely critical
how partnering with Peak-Ryzex has in today’s markets that our customers
helped with a record time deployment of have complete visibility of what we’re
rugged mobile computers. doing with their shipments, every step of
Peak-Ryzex’s agreement with TNT the way. Speed is of the essence for our
covers proactive management of more business transformation, and having a
than 10,000 devices, including 2,500 partner with us that can help us move
new Zebra PDAs, and is one of the quickly is absolutely critical. We chose
largest mobile managed services (MMS) Peak-Ryzex because the company could
contracts signed in the UK. TNT uses demonstrate an understanding of what
the devices throughout the business, we do, and the team was willing to get
automating consignment tracking and involved in the sharp end of the business
providing electronic proof of delivery and work with our people.”

TEL: +44 (0)113 244 8393 www.unionindustries.co.uk TEL: +44 (0)1249 465100 http://uk.peak-ryzex.com/

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Then call Joel Martin on 0207 017 6991 or
email [email protected] to discuss how
SHD magazine can help you lease or sell your
commercial property

www.shdlogistics.com

www.shdlogistics.com March 2015 71

Contact: Joel Martin Telephone: 0207 017 6991 Email: [email protected] Web: www.shdlogistics.com March 2015

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TEL 01777 322100
Avatan Handling Equipment 020 8429 4444 www.avatan.co.uk
[email protected] WWW.CARGOPAKLTD.COM

MATERIALS HANDLING
PALLET & STILLAGES

RACKING & SHELVING

MEZZANINE FLOORS

The market leading

38mm Mezzanine Decking
P6 & P5 (MR) Treadsafe FloorGuard Class ‘0’ Foil
Core Grey | Flek Grey | Clear | GRIP Silver | White

For details please contact Falcon Panel Products Ltd

Shepperton Nottingham West Bromwich SAFETY SYSTEMS
T 01932 256580 T 0115 919 2000 T 0121 525 8844
[email protected] www.falconpp.co.uk

MEZZANINE FLOORS

Protect Personnel &

Assets from Accidental
WILL YOU CONTINUE
Vehicle Collisions TO GAMBLE?

Telephone: 0 1 2 0 2 8 6 8 0 0 0
www.zonesafe.net

PALLET INVERTERS

www.shdlogistics.com
PLASTIC PALLETS RACKING & SHELVING TEMPORARY STRUCTURES

VACUUM LIFTING

PACKAGING RACKING & SHELVING

Racks Industries Ltd

Cantilever Racking
No.1 UK Trade Supplier

Tel: 01274 551170

E: [email protected]
www.racks-industries.co.uk

ROLL CAGES
Your ad
could be here!
Contact Joel Martin
ALL TYPES
NEW AND USED
Tel: 0207 017 6991
Phone 07771 86 22 96
[email protected]

SPECIALIST TRUCKS

WHEELS & CASTORS

LAG SpA (uk office)

Your ad International Centre,
Spindle Way,
could be here! Three Bridges, Crawley,
Sussex RH10 1TG
Contact Joel Martin
Tel: 01293 562386
Tel: 0207 017 6991 Fax: 01293 562388

LAG
Moblie: 07802 356600
Email: [email protected]
Web: www.lagspa.it

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The UK’s largest intralogistics event
IMHX IS THE PLACE TO MEET BUYERS INVOLVED IN
THE HANDLING, MOVEMENT OR TRANSPORTATION
OF GOODS THROUGHOUT THE SUPPLY CHAIN.

To book your stand call:

Rob Fisher on 020 7017 6986, or email [email protected]

Follow us:
THE ESSENTIAL
intralogistics event
13 – 16 SEPTEMBER 2016 NEC BIRMINGHAM www.imhx.biz
For the very best solutions
in dynamic pallet storage
and handling...

Cost of sponsorship: £3,250

...the Bito Project Guide

is essential reading
Ask for your free copy now and get the best from BITO Pallet Live,
Shuttle and Racking. The 212 pages of know-how, developed
Sc an fo r
over 50 years’ of advising and supporting our customers, will br oc hu re PDF

provide you with the very best storage and handling in the market.

T: 024 7638 8852 E: [email protected] www.bito.co.uk