South Bihar Power Distribution Company Limited

(A Government of Bihar Undertaking)

Patna

RFP No. 29/PR/SBPDCL/2020

Corrigendum Dated: 27th July 2020

Corrigendum Number: 01st

SBPDCL has published the Request for Proposal for “Selection of System Integrator for Implementation of
Enterprise Resource Planning Systems Under IPDS at SBPDCL and NBPDCL”. The revised dates for various
activities for this “Request for Proposal” are as follows:

Activity Date and time

Sale of RFP document Up to 03:00 PM on 18th August 2020

Last date for submission of Bids Up to 03:00 PM on 18th August 2020

Prequalification and Technical Bid opening At 03:30 PM on 19th August 2020

Financial Bid opening To be communicated later by the Purchaser.

The RFP documents & Corrigendum can be downloaded from website www.eproc.bihar.gov.in. Submission of
RFP documents must be accompanied with receipt of payment towards cost Tender document and Bank
Guarantee / Draft for EMD in favour of “Senior Manager (F&A), South Bihar Power Distribution Company Limited”,
failing which the bid shall be summarily rejected. Original Bank Guarantee/Draft is required to be submitted in the
office of Chief Engineer (Project-I) Urban, SBPDCL, Vidyut Bhawan, Patna, Bihar before 03:00 PM on 19th August
2020

Chief Engineer (Project-I), Urban,

South Bihar Power Distribution Company Limited

Page 1 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020

Contents

1. SBPDCL & NBPDCL clarifications to Bidders ............................................................................................. 3

2. Section 5.12.6 Revised Availability Service Levels Page no 148 of RFP. ................................................. 34
Section 8.1.20 Form 20: Performance Security Form Page no 403-405 of RFP. ............................... 35

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1. SBPDCL & NBPDCL clarifications to Bidders

The clarifications to pre-bid queries raised by the Bidders are given below and these clarifications shall be treated as a part of RFP from here
and after

Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
1 3.1.2.1 Pre-Qualification The Lead Bidder and Consortium We request department to please The clause is amended as "The
Criteria for Bidder(s) – Member should be registered under clarify, Lead Bidder and Consortium
General Details, Sr. 1.b, EPF, GST, PAN, ESI. We do not have the minimum Member should be registered
Page 30 requirement of registration under the under EPF, GST, PAN"
ESIC act of having 20 employees below
the monthly gross salary of Rs. 21000/-
or less. Hence we are not liable for
ESIC registration.

2 Section 3.1.3,Page 31 Pre-Qualification Criteria for Bidder(s) We understand that the experience/ Yes, the experience/ credentials
implementing ERP Scope of Work credentials of both the consortium of both the consortium partners
partners will be considered in this. will be considered in this.
3 3. Section III - Eligibility The Bidder(s) Should have Request the department to clarify & The value of each project cited
and Evaluation Criterion, successfully implemented and allow - against the criteria is inclusive of
Page 32 completed at least one (1) ERP a) Please clarify whether value of each All Taxes throughout the Tender
project costing not less than the project as cited against the criteria is conditions.
amount equal to Twenty-Two (22) Cr. inclusive of All Taxes?
OR
Should have implemented and b) Please modify and include -
completed Two (2) ERP projects each At least one (1) number of the ERP
costing not less than the amount project must have been implemented in
equal to Twelve (12) Cr. Central / State Govt. Organizations/
OR PSU/ Scheduled Bank in India/any

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Should have implemented and government Financial Sector.
completed Three (3) ERP projects
each costing not less than the amount
equal to Ten (10) Cr.
Each of the above ERP project should
be completed in the last Ten (10)
financial year’s.
Further, out of the above projects:
1. At least one (1) number of the ERP
project must have been
implemented in Central / State Govt.
Organizations/ PSU/
Scheduled Bank in India.
2. At least one (1) number of the ERP
project shall have more than
One Hundred (100) ERP
users/licenses.
3. At least Four (4) modules out of
following functions / modules of the
ERP Product must have been
implemented in each project
4 Section 3.1.3.1,Page 36 a) The Data Digitization agency Generally, data digitization is part of a Bidder has to submit the
should have executed or completed at larger project, and separate cost for the experience for Data Digitization
least two (2) projects for providing the same is not mentioned in the Work agency only if Bidder(s) is sub-
workforce and carrying out data entry Order/ Agreement. Requesting to allow contracting this scope of work.
and data digitization service of not for Self-certificate by the authorized But If the Bidder has itself done
less than INR 25 Lakh per anum for signatory mentioning the value along data Digitization as a part of any
each project. with Work Order/ Agreement Copy works then they have to submit
which will have the data entry & data Self-certificate by their authorized
digitization service. signatory mentioning the value
along with Work Order/
Agreement Copy and completion

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
certificate for the works in which
data entry & data digitization was
in the scope of works.
5 Section 3.2.2, Page 36 4. ERP Implementation Experience We understand that the experience/ Yes, the experience/ credentials
credentials of both the consortium of both the consortium partners
partners will be considered in this. will be considered in this.
6 Cl. 4.1b - Technical · ERP project ongoing/ implemented Ongoing/Implemented in Power Section 3.2.2 Technical
Evaluation Matrix, - Pg 38 in Distribution Utility in India - We under Evaluation Matrix Point 4.1 (b)
power sector – 2.5 Marks. Ongoing/implemented here means amended as below:-
· Additional 2.5 mark – where ERP has been implemented and
Ongoing/Implemented in Power ATS / Post Go-Live implementation • ERP project ongoing in power
Distribution Utility in India support is going on. Please clarify. Distribution Utility – 2.5 Marks.
For ongoing projects Business
Blueprinting phase has to be
completed (Documentary
evidence: Work order/ Purchase
order for ongoing projects along
with sign off
document/completion document
for Business Blue printing phase)
• ERP project completed (go-live)
power Distribution Utility - 5
marks (Documentary evidence:
Work order/ Purchase order with
completion certificate for ongoing
projects)

Project should be
Ongoing/Implemented in Power
Distribution Utility in India
Note: Single project credential

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
satisfying the above conditions
shall be awarded Full marks. )
7 Section- III, 3.2.2 6, Page Functional Requirement Specification If the bidder is proposing Bespoke Bidder has to provide the
no: 39 compliance with the products/solution solution then how a particular documentary evidence for status
functionality will be considered as for compliant, customized
“Compliant (C)” or “Customized compliant etc. as per ERP
Compliant (CC)” . projects implemented by them
and same ERP solution should be
provided the Bidder for this
solution.
Bidder shall provide demo for the
ERP module implemented by
them during technical
presentation (Technical
evaluation) for BESPOKE
solution/ COTS solution.
8 Section 3.2.2, Page 41 Technical Evaluation Matrix Generally, data digitization is part of a Bidder has to submit the
larger project, and separate cost for the experience for Data Digitization
5. The Data Digitization agency same is not mentioned in the Work agency only if Bidder(s) is sub-
should have executed or completed at Order/ Agreement. Requesting to allow contracting this scope of work.
least two (2) projects for providing the for Self-certificate by the authorized But If the Bidder has itself done
workforce and carrying out data entry signatory mentioning the value along data Digitization as a part of any
and data digitization service of not with Work Order/ Agreement Copy works then they have to submit
less than INR 25 Lakhs each. which will have the data entry & data Self-certificate by their authorized
digitization service. signatory mentioning the value
along with Work Order/
Agreement Copy and completion
certificate for the works in which
data entry & data digitization was
in the scope of works.
9 2. Integration Services, Shall provide integration services for Kindly mention specifically which all Bidder has to integrate ERP

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Page. No- 58 ERP System for upcoming upcoming IT/Business Solutions shall solution with all existing and
IT/Business Solutions at Power be integrated with the ERP. upcoming IT applications
Companies of Bihar i.e. SBPDCL, mentioned in the RFP. The
NBPDCL, BSPHCL, BSPGCL. complete responsibility of
integration with existing and
upcoming IT applications
mentioned in the RFP is of ERP
SI.
For any other future/ upcoming IT
applications Bidder has to provide
integration support.
10 Section V - 5.2 sub point ATS for ERP System including other RFP asked for ATS charges post Go- ATS shall start after Go Live.
7 (a), Annual Technical supporting software products for a Live in price bid. Case with all OEM, the Bidder is responsible for ATS
Support (ATS) period of 5 years after date of ATS starts with delivery of cost (if any) till Go-live.
Page 59 successful go-live. SI will be Licenses. Please clarify if the cost to be
responsible for ATS during the baked in the Implementation phase or
implementation phase. to be provided separately?
11 Cl. 5.2-5b- Implementation Provide helpdesk and IT support Is SI expected to have the helpdesk and The Facilities Management and
Services, Training & IT services for ERP System etc. during IT support services during Help Desk Coordinator & Help
Helpdesk, Pg 59 the project implementation implementation as well? If yes, what Desk Staff/ IT support staff shall
and for a period of 5 years after the will be the expectations from such be deployed after completion of
date of Go-live and acceptance of the helpdesk. Also, in post go live support, Design & Customization Phase.
project. what are expectations from L1 support Minimum 10 resources for
Helpdesk and IT support are
required after completion of
design & Customization Phase
and till Six (6) months post go -
live.

Minimum 5 resources for

Helpdesk and IT support shall

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be provided by the Bidder till
completion of FMS period ( 5
years after Go live). After Go-live,
System Integrator shall provide
minimum one resource under
each category to meet the SLA.
However, SI should deploy
adequate manpower as and when
required by DISCOM to meet the
service level agreements of this
RFP. These resources will ensure
and report the compliance to the
SLA as and when asked for by
SBPDCL & NBPDCL
12 5. Implementation Provide helpdesk and IT support Also please clarify if there is any The Help Desk software and
Services, Training & IT services for ERP System etc. during requirement of helpdesk. If Yes Kindly Hardware (Helpdesk solution)
Helpdesk, Page. No- 59 the project implementation and for a mention the number of resources shall be provided by DISCOM and
period of 5 years after the date of Go- required and the duration. We also agent related IT hardware &
live and acceptance of the project. understand that client shall bear the software (Laptop, Mobile phone,
cost of helpdesk number, other infra etc.) will be provided by the
and operational expenditures of Bidder
helpdesk. Kindly confirm.
The seating space (desk) and
electrical power to operate help
desk shall be provided by
DISCOM and Help desk will be
set up at Patna.

All the connectivity charges,

telephone number, E-mail and
other expenses to maintain help
desk shall be born by Bidder.

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13 5.2.1.1 Detailed Scope of Bidder needs to arrange necessary Kindly confirm who will be responsible Bidder needs to arrange
Work – ERP System DB licenses and other system for ATS of DB Licenses. necessary DB licenses and other
Page No. 61 software required to implement ERP, system software required to
SBPDCL will only provide required implement ERP, SBPDCL will
firewall, networking, only provide required firewall,
Compute/Servers with Operating networking, Compute/Servers
system & SAN Storage. with Operating system & SAN
Storage. DISCOM will provide
virtual machines with Operating
System (windows latest version,
Red hat Linux latest version ) In
case ERP application provided by
the SI is not compatible with the
latest version of above mentioned
OS then SI has to bring the
required OS licenses and no
separate cost shall be paid by
SBPDCL & NBPDCL for these
OS licenses.
Bidder shall provide the ATS
support for 5 years after Go-live
for the ERP software along with
database license and any other
licenses provided by the Bidder.
14 5.2.1.1 Detailed Scope of DISCOM will provide virtual machines We understand that department shall Bidder needs to arrange
Work – ERP System with Operating System (windows borne the cost of required OS licenses. necessary DB licenses and other
Page No. 61 latest version, Red hat Linux latest system software required to
version ) In case ERP application implement ERP, SBPDCL will
provided by the SI is not compatible only provide required firewall,
with the latest version of these then SI networking, Compute/Servers
has to bring the required OS licenses. with Operating system & SAN

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Storage. DISCOM will provide
virtual machines with Operating
System (windows latest version,
Red hat Linux latest version ) In
case ERP application provided by
the SI is not compatible with the
latest version of above mentioned
OS then SI has to bring the
required OS licenses and no
separate cost shall be paid by
SBPDCL & NBPDCL for these
OS licenses.
Bidder shall provide the ATS
support for 5 years after Go-live
for the ERP software along with
database license and any other
licenses provided by the Bidder.
15 5.2.1.1 Detailed Scope of 10. Provide Mobile application for What are the features of Mobile App? There is no need for hosting
Work – ERP System, Pg. ERP system for use of ERP solution Do we need to create Native Mobile Application on Play store/
No 62 on mobile (Android & IoS Platform). Application or Web view Application will Public Domain. SI needs to
work? Where we need to consider develop required mobile
Mobile App cost in Commercial Bid applications and host the
Format? application in infrastructure
Who will bear the cost of hosting the provided by DISCOM. The mobile
mobile app on Play Store and App application shall be available to
Store? employees of DISCOM only. The
We also understand that the required features are mentioned in the
charges associated with hosting of the Functional Requirement
mobile app on respective app stores Specifications in the RFP.
e.g.: charges associated with
Android/IOS developer accounts shall
be borne by the client . Kindly confirm.

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16 Cl. 5.2.1.1, Pg 62 - 12. Provide services of migration Does SBDPCL uses any codification for Yes, the codification for materials
Detailed Scope of Work – (Existing Payroll/HRMS Solution) and materials and assets in the current and assets is available in current
ERP System, Point # 12 digitization of data along with systems? system and detail shall be
codification of the material and assets provided during AS IS study.
of the Power Companies of Bihar
17 Cl. 5.2.1.1, Pg 62 Finance Accounts and Controls- Does SBDPCL currently uses any tool No standard software is available
Taxation, duties and levies or application for tax related compliance Bidder has to provide the end to
end solution in ERP system.
18 5.2.1.1 Detailed Scope of In case of COTS solution SI needs to We understand we will be going with Bidder need to provide latest
Work – ERP System, increase license including Full user Enterprise edition here. Kindly confirm version of enterprise edition of
Page no- 62 license 5% per year for 5 years ERP software. Supplied licenses
without any additional DISCOM must be perpetual.
19 5.2.1.1 Detailed Scope of Shall provide provision of integration We understand that the biometric The Biometric devices shall be
Work – ERP System, services for existing/upcoming devices for attendance shall be provided by the DISCOM only
Page. No- 62 IT/Business solutions like IT procured by dept. Kindly confirm integration with current &
Enablement Solution Stack (Metering, upcoming devices ( if required) is
Billing, Collection, New Connection, in scope of SI.
CCC, MDM, Mobile Application &
Other Supporting Solutions etc.)
including Other IT/Business solutions
like RTDAS, Payment Gateway, Bio-
metric for attendance etc. at Power
Companies of Bihar.
20 Clause 5.2.1.3 Supply of Document Management system "Document Management System The proposed DMS should have
Supporting Systems (BI – (DMS) would be one of the most the below mentioned features:
DW, MIS, DMS), important system in this project. There • DMS should be scalable
we recommend that the proposed DMS enough to manage millions of
Module: Document should have the below mentioned documents without effecting the
Management features: performance of the system.
System • DMS should be scalable enough to • Categorization of documents in

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(Section, Page) clarification
Sub-Module: manage millions of documents without folders-subfolders just like
a. Document Management effecting the performance of the windows interface. There should
system system. not be any limit on the number of
b. Paper file management • Categorization of documents in folder and levels of sub folder.
System, Page 64 folders-subfolders just like windows • Web based rights management
interface. There should not be any limit for granting user/group/role
on the number of folder and levels of based access to various
sub folder. functionalities.
• Web based rights management for
granting user/group/role based access
to various functionalities.
• Support open, scalable, Multi-tier
architecture with each tier fully
independent with support for clustering.
Please consider this."
21 Cl. 5.2.1.3 - Document Document Management system- What do you mean by Paper file Paper file management system is
Management system, Paper file management system management system as part of DMS required for all users. The module
Point # 2, Pg 65 wise specifications to be covered
shall be finalized during AS-IS
study
22 Cl. 5.2.1.3, Pg 65 Dash Board functionality (including How many dashboard reports are Dashboard functionality is
Business Analytics and BI supposed to be delivered as part of this required for all users. The
tools) implementation dashboard functionality module
wise specifications to be covered
shall be finalized during AS-IS
study
23 5.2.1.4 Supply of ERP Self-service users for Please clarify if all the Pensioners All the users including pensioners
System Licenses, Page employees(10955) + Payroll - should have the Login Credentials? , will have login. User Maintenance
no- 65 Pensioners - 22000 If yes then the we auum yearly user is of SI till completion of FMS
licensing cost requirements will be period. Bidder has to envisage
taken care Dept/SI? Please confirm 5% Year on year growth as per

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RFP conditions.
24 Section 5.2.1.3, Page 65 Document Management System As understood from the entire RFP DMS shall be integrated with ERP
requirement, that SBPDCL & NBPDCL system and other
intends to implement an Enterprise applications/systems as per
Level, Unified, Structured & Secured requirement of DISCOMs.
Document Management System which
will act as an Enterprise Document /
Content Repository with the ability to
archive any type of content i.e. Digitized
File, E-File, Audio, Video etc. with
secured access mechanism by different
users. The DMS System should also
have the integration capability with
various other system including ERP.
Please confirm whether this
understanding is correct.
25 Section 5.2.1.3, Page 65 Paper File Management System As understood from the RFP Document Management System
Statement, that the customer intends to should have in-built,
have a Document Management System Configurable, Workflow based
with in-built, Configurable, Low Code platform (Data & Document
based Workflow Platform (Data & Centric Process Automation)
Document Centric Process based on which an approval /
Automation) based on which an decision making cycle for the
approval / decision making cycle for the organization can be designed in
organization can be designed in paperless manner.
paperless manner. As understood the
following solution modules can be
fruitful for SBPDCL & NBPDCL against
this requirement,
1. Electronic File Movement & Tracking
System

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2. Correspondence / DAK Movement &
Tracking System
Kindly confirm whether this
understanding is correct.
26 5.2.1.3. Supply of a. Business intelligence Can we assume 5% of ERP users ( i.e. The BI features shall be used by
supporting system ( BI- 5000 ) for BI users, who would have all full user licenses.
DW, MIS, DMS ) access to BW/BI system for viewing the
reports ? Otherwise state the
percentage ?
27 Section 5.2.1.4, Page no. Project Costing Please mention explicitly no of User The 5000 full user licenses will
66 license of Project Module have access of all the functional
modules and will be able to
perform all the activities
mentioned in the FRS without any
restrictions. However, role based
responsibilities will be assigned to
concerned users as per business
requirements and same shall be
finalized during AS-IS study.
28 5.2.1.4 - Supply of ERP ERP license requirement - details of please confirm the understanding that All Full user licensed ERP users
system licenses full use ERP application users licensed ERP users to BSPHCL should of BSPHCL, BSPGCL, SBPDCL
be of full use without any restrictions, & NBPDCL shall use all the
should be able to work on any of the functional modules of ERP
modules of ERP ? without any restrictions.
29 5.2.1.4 - Supply of ERP V - Revenue department users - 141 Can we assume that SBPDCL users i.e. Presently DISCOMS are using
system licenses NBPDCL, 130 SBPDCL 130 are already SAP users in ISU billing SAP ISU ECC 6.0 and there are
Viii - Technical Electrical users - 947 system ? If not, how many ? around 2000 users of existing
NBPDCL, 999 SBPDCL Can we assume that SBPDCL users i.e. Billing system. Bidder need to
iX - Technical Civil users - 94 999 are already SAP users in ISU billing meet requirements mentioned in
NBPDCL, 100 SBPDCL system for maintenance mgt activities ? the RFP. Bidder has to provide all

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If not, how many ? the fresh licenses as per the
Can we assume that SBPDCL users i.e. Scope defined in the RFP. ISU
100 are already SAP users in ISU billing Billing system users are separate
for maintenance mgt activities ? If not,
how many ?
30 5.12.4, 5.12.4-Project The rollout of ERP System including Is there any priority for the locations or To be decided during ASIS study
Implementation – ERP all the applications/supporting system section offices to be rolled out
System Go-Live, Pg. 144 in all the project areas should be
completed by the System Integrator
(SI) as mentioned in RFP or as per the
agreed roll out plan
31 5.2.2.2 Requirement The SI shall ensure that the ERP We understand that the digital Yes, the digital signatures and
Gathering and Analysis, system would require the use of signatures and biometric devices shall biometric devices shall be
Page No-68 unique user IDs and passwords for be procured by client. Kindly confirm procured by SBPDCL &
authentication purposes and digital NBPDCL. The integration with
signatures/ Biometric as Applicable ERP modules shall be done by
the SI
32 5.2.2.3 Design and SI shall develop manuals such as Kindly mention the number of Bidder has to provide minimum
Documentation, Page No- User Manuals, Training Manuals, user/training manuals to be provided. 50 number of hard copies of
69 FAQ & Trouble Shooting Guide, etc. user/training manuals (having
as agreed upon with the SBPDCL & details of all modules,
NBPDCL for different kinds of users functionalities etc. as defined in
such as System Administrator, Super the RFP) for distribution across
user, Normal user. DISCOMS. The e- version/ soft
copy of training manual has to be
shared with DISCOM for
distribution with all users.
33 5.2.2.5 System Design, The SI shall make necessary We understand that SMS Gateway Yes, SMS Gateway shall be
Page No-70 provisions for management reports, shall be provided by client. Bidders provided by DISCOM. Bidder has
dashboards, business intelligence scope shall be to integrate with the to integrate SMS Gateway with

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tools, SMS gateway and Data Gateway. Kindly confirm ERP system.
migration in line with the expectations
of users provided in the functional
requirements.
34 5.2.2.6 - Compliance to 1. SI shall ensure bilingual ( English It is being guessed that Bihar discoms Yes, Bihar discoms want flexibility
standards and Hindi ) support… want flexibility to operate ERP in Hindi to operate ERP in Hindi and
and English both. The user who is English both. The user who is
comfortable in Hindi should be allowed comfortable in Hindi should be
to work on Hindi in the system. Pls allowed to work on Hindi in the
confirm ? system.
35 5.2.2.10 Data Digitization 3. SI shall carry out data migration of What will be the Size of Legacy Data to To be provided during ASIS study
and Migration, Pg. No. 73 existing data in digital form for be Migrated? Please share following
Finance and Accounts, Materials details
(Stores & Purchase), Human Module name
Resource, Payroll, Projects, Business No of records
Intelligence/ MIS Reporting modules Language in which data is stores
etc. as required to carry out the project Font if the language is other than
in Entire Geographical areas. English

Is there one single software at different

Circle/Division/Sub-division/Section
office or there are different software
from which data is to be migrated

This information is very much relevant

to be able to do proper effort estimation.
36 5.2.2.10 Data Digitization SI shall carry out data migration of please specify the quantum of data to To be decided during ASIS study
and Migration, Page no- existing data in digital form for be migrated.
73 Finance and Accounts,
Materials,(Stores & Purchase),
Human Resource, Payroll, Projects,

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Business Intelligence/ MIS Reporting
modules etc. as required to carry out
the project in Entire Geographical
areas.
The indicative volume of pages for
Data Digitization shall be 50 lacs
records, while we encourage bidders
to estimate this during due diligence.
Bidder has to quote prices for
Scanning of Pages 40
Lacs for A4 pages and 10 lacs for A5
pages and price for Data Entry–
Master Field In Template for 5 core
entries. The range of Master Field
shall vary from 1-20 characters. The
billing shall be
done on actuals as defined in the
RFP.
37 5.2.2.10 Data Digitization The indicative process of Data Please confirm that who will be All the hardware/ software
and Migration Conversion and migration strategy responsible for providing hardware components required for Data
Page No. 73 may include scanning, digitizing and components for document scanning, Digitization shall be provided by
data entry of office documents which data backup like scanner etc. the Bidder.
may be divided into following stages:
a) Stage 1: Pre-Scanning
b) Stage 2: Document Scanning
c) Stage 3: Post Scanning, Storage,
Search, Retrieval & Backup
d) Stage 4: Data Entry
38 Clause 5.2.2.10 Data Data Digitization and Migration It is strongly submitted to the The cutoff date shall be decided
Digitization and Migration, department that - while SI/bidder shall during ASIS study. The data
Page 73 be responsible for Data Digitization & validation and approval are only

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Migration into new ERP application, the responsibility of DISCOM rest
however Data collection, validation all activities related to Data
and/or cleaning should remain Digitization shall be done by
department's primary responsibility and Bidder.
that, SI/bidder shall assist the
department in every possible way.
Kindly confirm the understanding?

The department is also requested to

provide the cut-off date of the data to be
migrated from legacy applications to
proposed ERP.
39 Cl. 5.2.2.10 Data 10. b) Specific Transaction data of the Can SBPDCL clarify more about which To be decided during ASIS study
Digitization and Migration, last five years. type of transactional data needs to be
Pg 74 migrated in the new ERP system
40 Cl. 5.2.2.10 Data 9.b)Extraction of existing data from Can SBPDCL mention about the data To be decided during ASIS study
Digitization and Migration, the identified source with SBPDCL & sources which will be used for the data
Pg 74 NBPDCL assistance. extraction of existing data
41 Point # 10, sub Point F, Pg Further to past 5 years Legacy data can you provide list of such data objects To be decided during ASIS study
74 migration, important production and the approximate volume of such
statistics since inception, records to migrated as part of the
performance parameters are required project
to be migrated to meet requirements
of audit and other queries.
42 section 5.2.2.10, page 74 Data Digitization and Migration We request department to clarify:- To be decided during ASIS study
Are the data available in hard copy
documents or in electronic format. Is
scanning of documents part of the
scope of work, if yes what is the volume
of documents to be scanned. Possible

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
to share the digitization data to be done
department wise.
Client to share for how many past year
record data is required to be digitized.
43 Section 10 F Page No Further to past 5 years Legacy data More details required on what Historical To be decided during ASIS study
74 migration, important production data should be migrated
statistics since inception,
performance parameters are required
to be migrated to meet requirements
of audit and other queries.
44 Section V - Scope of Work c) All open transactions and all If Go-Live happen in middle of Year, To be decided during ASIS study,
5.2.2.10 (10) Page no 74 transactions from the start of financial then customer has to ensure to update However Bidder has to
year of Go-live. the back dated transaction in system migrate/data entry of the data for
and ensure to be online on fast track full financial year if Go live
basis, or else system can run from the happens in the middle of
Go-Live date only. Financial year.
45 Functionalities of DMS, The mobile based document capture The mentioned clause is vendor The document capture
Page Number-75 application and specific, request you to change it to " application and scanning solution
scanning solution should be from the The document capture application and shall have support for mobile
same OEM. scanning solution shall have support for applications without any
mobile applications" integration & operational issues.
Bidder has to provide end to end
DMS with these functionalities.
46 Section - Functionalities of The mobile based document capture As understood from the RFP statement, Yes, the scanning shall be done
Document Management application and scanning solution that the proposed Scanning Solution by mobile device also.
System (DMS), Page 75 should be from the same OEM. should have the capability to import the
documents which are captured by
Mobile Device.
Please confirm whether the above
understanding is correct.

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
47 Functionalities of DMS, Should have the capability of Request you to change it to "Should Should have the capability of
Page Number-76 scanning on Linux have the capability of scanning on scanning on Windows, Linux and
platform. Windows ot Linux or any other platform" any other platform
to bring platform neutral approach
48 Functionalities of DMS, Solution should be compliant to Request you to change it to "Solution Solution should be compliant to
Page Number-76 ODMA, WebDav should be compliant to standards like standards like ODMA, WebDav
open source standards. ODMA, WebDav and other open source and other open source standards
standards." to invite more products and
bring a fairer competition
49 Functionalities of DMS, The System shall support Applet for The mentioned point is vendor specific, The system shall have support for
Page Number-77 viewing Image request you to neutralize the same and viewing image documents, no
documents- No third-party viewers update it to " The system shall have third party viewers should be
should be there support for viewing image documents, required for viewing of scanned
for viewing of scanned images. no third party viewers should be images and if any external
Please specify if third required for viewing of scanned images applications are required. Bidder
party applets are used and the and if any external applications are has to provide any supporting
licensing terms required , specify the license for the license if any external
together with cost implication same" applications are required for the
same.
50 section 5.2.2.14, page 78 Training and Handholding Support we request department to clarify the Clarification for End User
Training location where training is Training:
needed onsite. Can Bidder assume that SI should provide the
Training can be done at single location comprehensive/detailed training
i.e. HO of SBPDCL and client shall to Master Trainers ( Train the
arrange travel of trainee at HO. OR Trainer program scope defined in
request to give list of locations where the RFP) at Head/corporate office
training needs to be provided onsite. of SBPDCL. The space, furniture
and IT compute for hands on
training of Master Trainers
Training program shall be
provided by the DISCOM. The IT

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
compute and Projector required
for providing training shall be
arranged by Bidder.
The end user expertise level
training to all the users by Bidder
for various modules of ERP
systems shall be given by using
any virtual platform (to be
provided by the Bidder).
The details of Training/
Handholding /Change
management programs shall be
finalized by Bidder during AS-IS
study in consultation with the
SBPDCL & NBPDCL including
other Utilities.
51 Page no. 78 SBPDCL & NBPDCL can arrange for The changes require for integration for SI needs to propose appropriate
Section 5.2.2.12 a session with existing system the other system will be done by the middleware solution for
Integrators in case the other vendor. Hope our understanding integration amongst ERP system
Bidder(s) need to understand any of is right with existing IT Enablement
the existing solutions and clarify their systems , existing SAP ERP (HR
doubts. & Finance) implemented in Bihar
State Power Transmission
Company Limited (BSPTCL).
For existing/ongoing
applications defined in RFP ERP
SI is totally responsible for
integration related activities. For
future/upcoming applications
DISCOM shall provide APIs to
ERP SI and integration support
has to be provided by ERP SI.

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
52 Section 5.2.2.16 Page List of Training Locations and the user Are those all the Trainings would be Clarification for End User
No 78 list to be shared by client conducted centrally from HO ot the SI Training:
need to Travel respective Geographical SI should provide the
Locations to impart Training . How comprehensive/detailed training
many Locations and Users. to Master Trainers ( Train the
Trainer program scope defined in
the RFP) at Head/corporate office
of SBPDCL. The space, furniture
and IT compute for hands on
training of Master Trainers
Training program shall be
provided by the DISCOM. The IT
compute and Projector required
for providing training shall be
arranged by Bidder.
The end user expertise level
training to all the users by Bidder
for various modules of ERP
systems shall be given by using
any virtual platform (to be
provided by the Bidder).
The details of Training/
Handholding /Change
management programs shall be
finalized by Bidder during AS-IS
study in
consultation with the SBPDCL &
NBPDCL including other Utilities.
53 5.2.2.12 Solution 21. Document Management System It has been mentioned DMS is available Bidder has to provide DMS
Integration, Page no- 82 SAP and need Integration however in other solution as per specifications of
part of RFP it has been mentioned for RFP

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
end to end development of the module.
So, need clarity on the scope front
54 Pg-82, 5.2.2.12 - Solution SI shall ensure that the ERP system is Some OEMs charge as per user or per SI needs to consider all the
Integration able to share data in industry transaction basis for any 3rd party / factors in the BID and DISCOM
acceptable protocols and formats. external / internal / legacy systems will not pay any charges for
The proposed solution shall be based accessing the ERP system through internal applications
on an open architecture and supports interfaces for valid business accessing/updating the ERP data
various types of interoperability and transactions. It is assumed that full use
integration methods including viz. Integration licenses allowing the ability
SOA, API, EAI, Messaging Queuing, to have unlimited bidirectional data
XML based file transfer, Flat file exchange is expected in this RFP and
transfer etc. the purchaser will not bear expenses
related to other internal applications
accessing/updating the ERP data.
Please confirm & provide clarification
55 Pg. 83 Integration with SAP modules Does SBPDCL already has SAP PI SI needs to propose appropriate
installed and configured as middleware middleware solution for
integration amongst ERP system
with existing IT Enablement
systems , existing SAP ERP (HR
& Finance) implemented in Bihar
State Power Transmission
Company Limited (BSPTCL).
For existing/ongoing
applications defined in RFP ERP
SI is totally responsible for
integration related activities. For
future/upcoming applications
DISCOM shall provide APIs to
ERP SI and integration support
has to be provided by ERP SI.

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
56 Section V - Scope of Work Integration with any upcoming We request you for the deletion of this SI needs to propose appropriate
5.2.2.12 (c) Page no 83 IT/Business systems at SBPDCL & clause middleware solution for
NBPDCL like RT-DAS, Smart integration amongst ERP system
Metering, IT Hardware, Bio-metric Justification -> We can't examine which with existing IT Enablement
system etc. all applications will be coming near systems , existing SAP ERP (HR
future, hence, efforts related to those & Finance) implemented in Bihar
can't be projected without State Power Transmission
understanding the application Company Limited (BSPTCL).
For existing/ongoing
applications defined in RFP ERP
SI is totally responsible for
integration related activities. For
future/upcoming applications
DISCOM shall provide APIs to
ERP SI and integration support
has to be provided by ERP SI.
57 Cl. 5.2.2.14 pg. 84 Training and Handholding Support For the user training, it is mentioned to Clarification for End User
have the trainings at respective Training:
The total number of expected trainees locations. However due to COVID-19 SI should provide the
and batch sizes is provided for each situation is it possible to plan for the comprehensive/detailed training
type of training shall be assessed by remote training using web-conference to Master Trainers ( Train the
the System Integrator during the As-Is tools Trainer program scope defined in
assessment phase. the RFP) at Head/corporate office
Kindly specify the number of users to be of SBPDCL. The space, furniture
trained to factor the costs accordingly. and IT compute for hands on
training of Master Trainers
Training program shall be
provided by the DISCOM. The IT
compute and Projector required
for providing training shall be
arranged by Bidder.

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
The end user expertise level
training to all the users by Bidder
for various modules of ERP
systems shall be given by using
any virtual platform (to be
provided by the Bidder).
The details of Training/
Handholding /Change
management programs shall be
finalized by Bidder during AS-IS
study in
consultation with the SBPDCL &
NBPDCL including other Utilities.
58 Clause 5.2.2.15 The System Integrator shall provide Please confirm the location for setting The helpdesk shall be set up at
Stabilization Period stabilization support for a period for up the helpdesk and the working hours central location in Patna and
Support, Page 85 three (3) months after completion of for the same. working hours shall be from 09.00
roll-out. The SI shall facilitate in AM to 06.00 PM from Monday to
setting up a central help desk for any Saturday.
queries.
59 Clause 5.3.1 Auditing, a) A designated third party or personal We request the department to clarify The EMS/NMS system for
Page 86 from SBPDCL & NBPDCL will review the following: monitoring the SLA shall be
the performance of System Integrator provided by DISCOM. However,
against the SLA. 1. Who will be responsible for procuring SLA reports as per RFP
b) The SLA reports shall be the EMS / NMS system for monitoring requirements has to be provided
formulated based on the automated the SLA. by Bidder.
system generated reports.
c) The SI shall submit the system 2. How will the SLA be computed in
generated monthly SLA report to the case of any issue with the underlying
designated Nodal officer as per infrastructure i.e. Power, Cooling, UPS
agreed frequency and timeline. and space for hosting the infrastructure
at Data Center, Patna and Disaster

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
Recovery Center, Gaya.
60 5.3.4 Indicative Schedule 5 IT Asset Audit Please explain role of SI in IT Asset IT asset audit stands deleted.
for Audit, Pg. No .91 Audit. Is it to be done by third party?
Who will bear the cost of IT Asset
Audit? We suggest SBPDCL to bear
this cost.
61 5.3.4 Indicative Schedule 3 IT/ Cyber security Audit If the cost for these third party audits are Bidder has to sum up these costs
for Audit, Pg. No .91 4 BCP Audit to be paid by SI, please inform where is in implementation phase cost
5 IT Asset Audit the provision for SI to give quote for
these audits in Commercial Bid?
62 Section V - Scope of Work IT Asset Audit We request you to delete this clause IT assist audit stands deleted.
5.3.4 Page no 91
Justification -> We request customer to
have the IT Assets Audit to be done by
themselves.
63 Section V - Scope of Work End User Training We request you to amend the point as The clause is amended as "On
5.6.8 (b) Page no 105 below instruction & approval of Nodal
On instruction & approval of Nodal Officer, the train the trainer
Officer, the train the trainer approach On instruction & approval of Nodal approach shall be adopted by the
shall be adopted by the System Officer, the train the trainer approach System Integrator for further
Integrator for further training & shall be adopted by the System training & handholding. The
handholding. The Certified Integrator for further training & Certified Functional, Technical,
Functional, Technical, System handholding. The Functional, System administration and
administration and Database Technical, System administration and Database management training
management training for core team of Database management training for core for core team of BSPHCL,
BSPHCL, BSPGCL, SBPDCL & team of BSPHCL, BSPGCL, SBPDCL BSPGCL, SBPDCL & NBPDCL
NBPDCL should be arranged by SI & NBPDCL should be arranged by SI. should be arranged by SI."
directly from OEM/OEM Certified
Resources. Justification -> In case, customer wants
OEM partner or OEM's certified

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
resources to perform this training, in
such scenario, we request you to kindly
have additional such services from
OEM's certified training partner directly.
Request to Keep OEM limited only to
Milestone Audit at 2 phases and SI will
take care of all training contents and
training plans.
64 Section V - Scope of Work The training activity for ERP System We request you to amend the point as The clause is amended as " The
5.6.8 (7) Page no 107 shall comprise of the followings: below SI in consultation and
convenience of the SBPDCL &
7) The SI in consultation and 7) The SI in consultation and NBPDCL shall workout the
convenience of the SBPDCL & convenience of the SBPDCL & training program and all the other
NBPDCL shall workout the training NBPDCL shall workout the training modalities of the training, which
program and all the other modalities program and all the other modalities of should be delivered by SI."
of the training, which should be the training, which should be delivered
delivered by OEM certified by SI.
consultants and SI.
Justification -> Request to Keep OEM
limited only to Milestone Audit at 2
phases and SI will take care of all
training contents and training plans.
65 Section V - Scope of Work The training activity for ERP System We request to amend the point as The clause is amended as " SI
5.6.8 (14) Page no 108 shall comprise of the followings: below training calendar should be
published to stakeholders and
14) OEM training calendar should be 14) SI training calendar should be training sessions should be
published to stakeholders and training published to stakeholders and training organized either on site or over
sessions should be organized either sessions should be organized either on the web as per the requirement of
on site or over the web as per the site or over the web as per the SBPDCL & NBPDCL."
requirement of SBPDCL & NBPDCL. requirement of SBPDCL & NBPDCL.

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
Justification -> Request to Keep OEM
limited only to Milestone Audit at 2
phases and SI will take care of all
training contents and training plans.
66 Section V - Scope of Work The training activity for ERP System We request to delete this point as been The clause is amended as "
5.6.8 (17) Page no 108 shall comprise of the followings: SI, we can't provide any access to OEM 17) System Integrator shall
training platforms & their data provide the necessary access of
17) System Integrator shall provide repository. ERP training platforms and data
the necessary access of OEM training repository to SBPDCL &
platforms and data repository to Justification -> Request to Keep OEM NBPDCL"
SBPDCL & NBPDCL limited only to Milestone Audit at 2
phases and SI will take care of all
training contents and training plans.
67 Section V - Scope of Work The training activity for ERP System We request you to delete this point as The clause to be amended as "
5.6.8 (19) Page no 108 shall comprise of the followings: OEM never facilitate the end users for The training activity for ERP
the customized code developed. System shall comprise of the
19) SBPDCL & NBPDCL will consider followings:
competence development and
capacity development within Training. 19) SBPDCL & NBPDCL will
Product OEM will facilitate SBPDCL & consider competence
NBPDCL end users for the development and capacity
customized code developed and development within Training. SI
deployed by the SI. will facilitate SBPDCL & NBPDCL
end users for the customized
code developed and deployed.
68 Section V - Scope of Work The SI along with OEM should We request you to amend the point as The clause is amended as " The
5.6.9 Page no 108 propose comprehensive end user below SI should propose
training plan for adoption of the comprehensive end user training
applications developed/proposed to The SI should propose comprehensive plan for adoption of the
SBPDCL & NBPDCL end user training plan for adoption of applications developed/proposed
the applications developed/proposed to to SBPDCL & NBPDCL"

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
SBPDCL & NBPDCL

Justification -> Request to Keep OEM

limited only to Milestone Audit at 2
phases and SI will take care of all
training contents and training plans.
69 Section V - Scope of Work The OEM and SI consultants will We request you to amend the point as The clause is amended as "The
5.6.10 Page no 109 collect the appropriate data on user below SI consultants will collect the
groups, functional and appropriate data on user groups,
process requirements per user group, The SI consultants will collect the functional and
required skills and knowledge, appropriate data on user groups, process requirements per user
existing training culture and training functional and process requirements group, required skills and
resources through workshops and per user group, required skills and knowledge, existing training
interviews with SBPDCL & NBPDCL knowledge, existing training culture and culture and training resources
business owners and key business training resources through workshops through workshops and
users. and interviews with SBPDCL & interviews with SBPDCL &
NBPDCL business owners and key NBPDCL business owners and
business users. key business users. "

Justification -> Request to Keep OEM

limited only to Milestone Audit at 2
phases and SI will take care of all the
appropriate data.
70 Section V - Scope of Work The OEM consultants along with SI We request you to amend the point as The clause is amended as " The
5.6.11 Page no 109 will work together with SBPDCL & below SI will work together with
NBPDCL resources to enable transfer SBPDCL & NBPDCL resources to
of knowledge The SI will work together with SBPDCL enable transfer of knowledge"
& NBPDCL resources to enable
transfer of knowledge

Justification -> Request to Keep OEM

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
limited only to Milestone Audit at 2
phases and SI will take care of all
Knowledge Transfer.
71 Section 5.6.12.4 (Train- The SI will award a certificate of Department is requested to The SI will maintain proper
The-Trainer Program), completion, after completion of each advise/clarify - database for information of
refer pg. no. 111 training workshop 1) What's the intent of this Certificate? trainings provided by them (No. of
2) If the Training will follow the "TTT" officers, No. of days attended,
model or not? Type of Training etc.).
3) If it's not TTT, then what the total SI has to provide e-certificate for
quantum of people to be trained and at completion, after completion of
which all locations? each training workshop to all
employees.
Kindly provide absolute clarity to be
able to devise an effective plan ahead?
72 5.10 5.10-Operations and The SI shall develop ERP System Which ticketing tool to be used? Ticketing tool to be provided by
Maintenance Services b, specific automated helpdesk DISCOM and shall be informed
Pg 121 (ticketing) tool to be able to log and during AS IS study
resolve tickets pertaining to the ERP
System. To achieve the desired
Service Levels, the SI may need to
interact, coordinate and collaborate
with the other vendors of SBPDCL &
NBPDCL. SI will act as the Single
Point of contact for all issues relating
to the Service Levels.
73 5.10 Operations and The SI shall develop ERP System 1. How Helpdesk Support is expected The Help Desk software and
Maintenance Services specific automated helpdesk i.e. either through IVRS, Telephone or Hardware (Helpdesk solution)
Page No. 121 (ticketing) tool to be able to log and Email? shall be provided by DISCOM and
resolve tickets pertaining to the ERP 2. Who will provide telephone lines for agent related IT hardware &
System. Helpdesk? software (Laptop, Mobile phone,
3 If SI has to provide telephone lines etc.) will be provided by the

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
then how many telephone lines are Bidder
required for helpdesk?
4 Kindly confirm the location of The seating space (desk) and
helpdesk? OR selected bidder may electrical power to operate help
have this helpdesk at his location. desk shall be provided by
DISCOM and Help desk will be
set up at Patna.

All the connectivity charges,

telephone number, E-mail and
other expenses to maintain help
desk shall be born by Bidder.
74 5.10 Operations and The SI shall develop ERP System 1. How Helpdesk Support is expected The Help Desk software and
Maintenance Services specific automated helpdesk i.e. either through IVRS, Telephone or Hardware (Helpdesk solution)
Page No. 121 (ticketing) tool to be able to log and Email? shall be provided by DISCOM and
resolve tickets pertaining to the ERP 2. Who will provide telephone lines for agent related IT hardware &
System. Helpdesk? software (Laptop, Mobile phone,
3 If SI has to provide telephone lines etc.) will be provided by the
then how many telephone lines are Bidder
required for helpdesk?
4 Kindly confirm the location of The seating space (desk) and
helpdesk? OR selected bidder may electrical power to operate help
have this helpdesk at his location. desk shall be provided by
DISCOM and Help desk will be
set up at Patna.

All the connectivity charges,

telephone number, E-mail and
other expenses to maintain help
desk shall be born by Bidder.
75 5.10 Operations and The SI shall deploy sufficient and Please confirm the quantity of The Help Desk software and

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
Maintenance Services qualified, skilled manpower to carry manpower required. Hardware (Helpdesk solution)
Page No. 122 out the O&M services. shall be provided by DISCOM and
agent related IT hardware &
software (Laptop, Mobile phone,
etc.) will be provided by the
Bidder

The seating space (desk) and

electrical power to operate help
desk shall be provided by
DISCOM and Help desk will be
set up at Patna.

All the connectivity charges,

telephone number, E-mail and
other expenses to maintain help
desk shall be born by Bidder.
76 5.1.2.7 DR and Business In case of a disaster strike at primary Is this understanding right that for In case of disaster at DC it is SI's
continuity DC…. proposed ERP along with any other responsibility to make ERP
applicable licenses, should also be system up and running from DR
including the DR licenses ? as Per RTO & RPO defined in
RFP. SI need to provide all the
required licenses & support for
the same.
77 6.1.1.Finance and 219 - capability to produce forecast what is the revenue for all the Please refer to
accounts cash flow statement… organizations put together for last year http://bsphcl.bih.nic.in for details.
in crores of INR ?
78 6.1.2 Material (Stores & 188 Ability for online vendor what is the average annual spend Please refer to
Purchase), Page no 229 registration of new vendors through volume in rupees for Bihar discoms ? http://bsphcl.bih.nic.in for details.
online interface.

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 Sr. No RFP Reference(s) Content of RFP requiring Points of clarification required Response
(Section, Page) clarification
79 6.1.2 Material (Stores & 257 Ability for bidders to enter their bid Bihar would like to continue using The feature is required for the
Purchase), Page no 234 online. There should be security rules existing e tendering procurement process and details
built in so that the customers access application/BELTRON application for of usage shall be finalized during
only the relevant information receiving bids online and processing As- IS study
them. Is this understanding right ?
80 6.1.3- Human Resource Ability to remind the employee Please clarify who will provide the infra Infra as well as SMS Gateway &
Management (Payroll & through self-service/email/ SMS required for SMS Gateway, e-mail Email Gateway shall be arranged
Self Service for regarding modification or requirement Gateway etc.? by the DISCOM. Integration and
Employees), of additional data any future change are under the
Page No. 253 scope of Bidder.
81 cl. 6.1.4 - Project Project Management - Point # 33 of Which of the project management No standard software is available
Management , Pg 283 table - Import/Export to industry software applications are in use by Bidder has to provide the end to
standard project management SBDPCL. This information is important end solution in ERP system.
software applications such as to understand as each of the
Primavera/Project Scheduler/MS import/export will need separate
Projects etc., interface design and build
82 6.1.5.5. - Mobile Mobile application users Is this understanding right that mobile The mobile applications should
application , Page 298 applications should be able work when be able to work only online.
connectivity exists ?
83 6.1.5.5. - Mobile Mobile application users How many users ( out of 5000 ) would All ERP users defined in RFP are
application, Page 298 be mobile users ? mobile users
84 5.2.2.10- Functionalities of Document Management System Solution should have been built using Solution should have been built
Document Management server-side java and J2EE using server-side java/ J2EE /
System, Page no 76 technologies. .net technologies.

*Please make a note that the queries raised by bidders, if not mentioned in above table means that RFP condition remain unchanged

Page 33 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020

2. Section 5.12.6 Revised Availability Service Levels Page no
148 of RFP.
(Note: Only SLA for Business Applications Software (ERP System) ( this part of Section of RFP) has been revised rest
all the conditions and All SLA’s terms and conditions mentioned in are same as per RFP condition)

The below table shows the expected performance from the core services including performance
criteria and service level agreements pertaining to the availability of services and activities
required from the System Integrator (SI) during the Operations & Maintenance period.
Sl. Service Parameter Service Measurement Penalty
No. Level Tool/ Validation
1. Business Availability of >=99.95 Availability & >=99.95% No Penalty
Applications Business % uptime Downtime uptime
Software Application Reports >=99.90% to 1% of the
(ERP Software as measured using <99.95% of Monthly
System. mentioned in the Management SLA Payment
) Scope of Work Tool. plus
Measured 24*7 applicable
Basis and GST, if
Validated by any
Monthly SLA >=99.45% to 5% of the
Performance <99.90% of Monthly
Report. SLA Payment
plus
applicable
GST, if
any
>=98.95% to 20% of the
<99.45% of Monthly
SLA Payment
plus
applicable
GST, if
any
<98.95% of 50% of the
SLA Monthly
Payment
plus
applicable
GST, if
any

Page 34 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020

 Section 8.1.20 Form 20: Performance Security Form Page no 403-405
of RFP.

The following revised format for Performance Security is to be used

Bank Guarantee No. …………………… Date:...................

NIT NO:-
…………..[Name of Contract]…………………….
To: [Name and address of Employer]

Dear Ladies and/or Gentlemen,

We refer to the L.O.A. No…………………dated ……………………….. signed on ..............(insert
date of the L.O.A. )…...............of M/s. XXXXX (Name of Employer), having its Registered Office
at XXXXX (Registered Address of Employer) (“the Employer”/” XXXXX (Name of Employer)”) on
behalf of XXXX (Name of Owner) (hereinafter referred to as ‘XXXX (Short Name of Owner)’ /
’Owner’) issued to M/s ................. (Name of Successful bidder).................., having its Principal
place of business at …………(Address of Successful bidder) ............................... and Registered
Office at ………....(Registered address of Successful bidder)
........................................................................................ ("the Successful bidder") concerning
…….................….. (Indicate brief scope of work) ............................... for the complete execution
of the …… (insert name of Package along with name of the Project) …….. [Applicable for Bank
Guarantees issued by Successful bidder/Associate for those Contracts awarded to them]
or
We refer to the L.O.A. No. .............. dated ……………….…..... of M/s. XXXXX (Name of
Employer), having its Registered Office at XXXXX (Registered Address of Employer) (“the
Employer”/” XXXXX (Name of Employer)”) on behalf of XXXX (Name of Owner) (hereinafter
referred to as ‘XXXX (Short Name of Owner)’ / ’Owner’), issued to M/s ................. (Name of
Successful bidder) .................., having its Principal place of business at ………....(Address of
Successful bidder) ............................... and Registered Office at ………....(Registered
address of Successful bidder) .............................................. ("the Successful
bidder") and the Contract ("the Contract") signed on ..............(insert date of the Contract)….....
between XXXXX (Name of Employer) on behalf of Owner and M/s ................. (Name of
Associate) .................., having its Principal place of business at ………....(Address of Associate)
............................... and Registered Office at ………....(Registered address
of Associate) ........................................................................................, the Associate of
the Successful bidder for executing the Facilities concerning …….................….. (Indicate
brief scope of work) ............................... for the complete execution of the …… (insert name of
package along with name of the Project)…….. [Applicable for Bank Guarantees to be issued by
Successful bidder against those Contracts awarded to their Associate]

Page 35 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020

By this letter we, the undersigned, ………(insert name & address of the issuing bank) ………, a
Bank (which expression shall include its successors, administrators, executors and assigns)
organized under the laws of .................................... and having its Registered/Head Office at
…..…….(insert address of registered office of the bank)……..... do hereby irrevocably guarantee
payment to the Employer up to ………………………….. i.e., Ten percent (10%) of the Contract
Price until Six Months (6 Months) beyond the scheduled completion period of the project i.e.,
upto and inclusive of ……………. (dd/mm/yy).
We undertake to make payment under this Letter of Guarantee upon receipt by us of your first
written demand signed by the Employer duly authorized officer or the authorized officer of Owner
declaring the Successful bidder to be in default under the Contract and without cavil or argument
any sum or sums within the above named limits, without your need to prove or show grounds or
reasons for your demand and without the right of the Successful bidder to dispute or question
such demand. Such payment shall be made by us on the same banking day as request without
demur and delay and without referring the matter back to the Successful bidder for what so reason
it may be.
Our liability under this Letter of Guarantee shall be to pay to the Employer whichever is the lesser
of the sum so requested or the amount then guaranteed hereunder in respect of any demand duly
made hereunder prior to expiry of the Letter of Guarantee, without being entitled to inquire whether
or not this payment is lawfully demanded.
This letter of Guarantee shall remain in full force and shall be valid from the date of issue until Six
months beyond the scheduled completion of the period of the project i.e. upto and inclusive of
……………. (dd/mm/yy) and shall be extended from time to time for such period (not exceeding
one year), as may be desired by M/s. ……………………… on whose behalf this Letter of
Guarantee has been given.
Except for the documents herein specified, no other documents or other action shall be required,
notwithstanding any applicable law or regulation.
Our liability under this Letter of Guarantee shall become null and void immediately upon its expiry,
whether it is returned or not, and no claim may be made hereunder after such expiry or after the
aggregate of the sums paid by us to the Employer shall equal the sums guaranteed hereunder,
whichever is the earlier.
All notices to be given under shall be given by registered (airmail) posts to the addressee at the
address herein set out or as otherwise advised by and between the parties hereto.
We hereby agree that any part of the Contract may be amended, renewed, extended, modified,
compromised, released or discharged by mutual agreement between you and the Successful
bidder, and this security may be exchanged or surrendered without in any way impairing or
affecting our liabilities hereunder without notices to us and without the necessity for any additional
endorsement, consent or guarantee by us, provided, however, that the sum guaranteed shall not
be increased or decreased.

Page 36 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020

No action, event or condition which by any applicable law should operate to discharge us from
liability hereunder shall have any effect and we hereby waive any right we may have to apply such
law so that in all respects our liability hereunder shall be irrevocable and, except as stated herein,
unconditional in all respects.
For and on behalf of the Bank
[Signature of the authorized signatory(ies)] Signature

Name
Designation
POA Number
Contact Number(s): Tel. Mobile
Fax Number
email
Common Seal of the Bank

Witness: Signature
Name
Address_
Contact Number(s): Tel. Mobile
email

Note:
For the purpose of executing the Bank Guarantee, the non-judicial stamp papers of appropriate
value shall be purchased in the name of Bank who issues the ‘Bank Guarantee’.
The Bank Guarantee shall be signed on all the pages by the Bank Authorities
indicating their POA nos. and should invariably be witnessed.
1. The Bank Guarantee should be in accordance with the proforma as provided.
However, in case the issuing bank insists for additional paragraph for limitation of liability, the
following may be added at the end of the proforma of the Bank Guarantee [i.e., end paragraph of
the Bank Guarantee preceding the signature(s) of the issuing authority(ies) of the Bank
Guarantee]:
Quote
“Notwithstanding anything contained herein:
1. Our liability under this Bank Guarantee shall not exceed [(value in figures) words)].

Page 37 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020

 2. This Bank Guarantee shall be valid upto (validity date) and the claim period shall be upto
One Year after validity period.
We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only
& only if we receive a written claim or demand on or before (claim period)

Page 38 of 38 Corrigendum 1st RFP No.: 29/PR/SBPDCL/2020