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This document outlines a training plan to teach housekeeping staff how to handle intoxicated guests. The plan covers three learning outcomes: 1) determining the level of intoxication, 2) applying appropriate procedures, and 3) complying with legislation. For each outcome, the plan lists learning content, instructional methods, presentations, practice activities, feedback, resources, and time allocation. The goal is for trainees to learn how to diplomatically deal with disruptive intoxicated guests, communicate to make the guest understand policies, and show respect while handling such situations appropriately and legally.

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17 views7 pages

TSP Lay Out

This document outlines a training plan to teach housekeeping staff how to handle intoxicated guests. The plan covers three learning outcomes: 1) determining the level of intoxication, 2) applying appropriate procedures, and 3) complying with legislation. For each outcome, the plan lists learning content, instructional methods, presentations, practice activities, feedback, resources, and time allocation. The goal is for trainees to learn how to diplomatically deal with disruptive intoxicated guests, communicate to make the guest understand policies, and show respect while handling such situations appropriately and legally.

Uploaded by

what the fvck
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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PLAN

TRAINING
SESSION
Sector: TOURISM

Qualification Title: HOUSEKEEPING

Unit of Competency: DEAL WITH/HANDLING INTOXICATED GUESTS

Module Title: DEAL WITH/HANDLING INTOXICATED GUESTS

OBJECTIVE:
Learning Outcomes: Upon completion of this module the students/trainees will be able to:
LO1: Determine the level of intoxication.
LO2: Apply appropriate procedures.
LO3: Comply with legislation.
A. INTRODUCTION: In this session, the trainees will understand the knowledge and skills required by housekeeper to
deal with/handle intoxicated guest for hospitality industry.

B. LEARNING ACTIVITIES

LO1: DETERMINE THE LEVEL OF INTOXICATION

Learning Content Methods Presentation Practice Feedback Resources Time


1. Dealt  Read Compare 1. CBLM
Answer
diplomatically Modular Information answer to 2. Telephone  1 Hr.
Self-Check
on the Discussion Sheet 6-1-1 answer 3. Learning Materials about  3 Hrs.
6-1-1
disruptive  PowerPoint key 6-1-1 alcohol and its effects.
intoxicated
Presentation 4. Slide presentation/Video
guests.
2. Ability to Modular  Read 1. CBLM
Compare  1 Hr.
communicate to Discussion Information Answer 2. Telephone
answer to  4 Hrs.
make the guest Video Sheet 6-1-2 Self-Check 3. Learning Materials about
answer  10 Mins.
understand the Presentation  PowerPoint 6-1-2 alcohol and its effects.
key 6-1-2  5 Hrs.
position. Demonstration Presentation 4. Slide presentation/Video
3. Ability to
 Read
demonstrate 1. CBLM
Information Compare  1Hr.
respect and Answer 2. Telephone
Modular Sheet 6-1-3 answer to 30mins
concern in Self-Check 3. Learning Materials about
Discussion answer  3Hrs.
handling 6-1-3 alcohol and its effects.
 PowerPoint key 6-1-3 20mins.
intoxicated 4. Slide presentation/Video
Presentation
guest.

C. ASSESSMENT PLAN
Learners will be given the following:
 Observation
 Interview
 Written examination
 Demonstration of practical skills
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The trainee was able to determine the level of intoxication of a guest.

LO2: APPLY APPROPRIATE PROCEDURES


Learning Content Methods Presentation Practice Feedback Resources Time
1. Manifested full
understanding  Read 1. CBLM
Compare
of legal Information Answer 2. Telephone
 Modular answer to  1Hr.
requirements for Sheet 6-2-1 Self-Check 3. Learning Materials about
 Discussion answer  4Hrs.
alcohol service  PowerPoint 6-2-1 alcohol and its effects.
key 6-2-1
and Presentation 4. Slide presentation/Video
consumption.
2. Demonstrated  Modular  Read Answer Compare 1. CBLM  1Hr.
ability to  Discussion Information Self-Check answer to 2. Telephone  5Hrs
manage Sheet 6-2-2 6-2-2 answer 3. Learning Materials about
intoxicated  PowerPoint key 6-2-2 alcohol and its effects.
person using Presentation 4. Slide presentation/Video
appropriate
communication,
conflict
resolution and
anger
management
technique.
3. Exhibited the  Read 1. CBLM
Compare
ability to offer Information Answer 2. Telephone  30mins
 Modular answer to
appropriate Sheet 6-2-3 Self-Check 3. Learning Materials about  2Hrs
 Discussion answer
guests  PowerPoint 6-2-3 alcohol and its effects. 30mins
key 6-2-3
assistance. Presentation 4. Slide presentation/Video
C. ASSESSMENT PLAN

Learners will be given the following:


 Observation
 Interview
 Written examination
 Demonstration of practical skills.
D. TEACHER’S SELF-REFLECTION OF THE SESSION

The trainee was able to apply appropriate procedures on dealing with intoxicated guest.
LO3. COMPLY WITH LEGISLATION
Learning Content Methods Presentation Practice Feedback Resources Time
1. Manifested full  Modular  Read Answer Compare 1. CBLM  1Hr.
knowledge of the  Discussion Information Self-Check answer to 2. Telephone 30mins
effect of alcohol Sheet 6-3-1 6-3-1 answer 3. Learning Materials about  3Hrs
and factors  PowerPoint key 6-3-1 alcohol and its effects.
which influence Presentation 4. Slide presentation/Video
effects.
2. Discussed the 1. CBLM
knowledge of the 2. Telephone
benefits in 3. Learning Materials about
 Read
creating a Compare alcohol and its effects.
Information Answer
responsible  Modular answer to 4. Slide presentation/Video  1Hr.
Sheet 6-3-2 Self-Check
licensed  Discussion answer  5Hrs.
 PowerPoint 6-3-2
drinking key 6-3-2
Presentation
environment to
self, colleagues
and guests.
3. Demonstrated
 Modular  Read 1. CBLM
knowledge of Compare
 Discussion Information Answer 2. Telephone  30mins
ways of answer to
 Video Sheet 6-3-3 Self-Check 3. Learning Materials about  3Hrs.
assessing answer
Presentation  PowerPoint 6-3-3 alcohol and its effects. 
intoxicated key 6-3-3
 Demonstration Presentation 4. Slide presentation/Video
guests.
C. ASSESSMENT PLAN
Learners will be given the following:
 Observation
 Interview
 Written examination
 Demonstration of practical skills.
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The trainee was able to comply with legislation on dealing with intoxicated guest.

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