Job Success Profile

Position Level: All employees

Job Family: Ensuring Supply Sub Job Family: General Ensuring Supply
Job and Job ID: Job Groupings:
Region / Market / Country: Position Dimensions / Scope
Location: Lisbon
Enter Dimensions / scope
Company: Nestlé Nespresso
information
Department: Supply Chain e.g. Net Proceeds of Sales (NPS):
Number of Units or Factories:
Position Title: Demand Planner Budget :
Number of direct subordinates / indirect
Direct Report to: Demand Planning Manager subordinates: Business or Product
Head of Nespresso Supply Chain Service categories
Indirect Report to:
Center
Date (updated or modified): 14/06/2018 Version Number: V1

Main Purpose of Job

Develop, maintain and improve a Demand Plan for a portfolio of products which represents the most realistic estimate of customer demand. Ensure the alignment of
this Demand Plan with internal and external partners through the Monthly Business Planning process. Identify and manage exceptions, and monitor performance in
order to continually improve the quality and reliability of the Demand Plan and the Company’s ability to sense and respond to changing circumstances.

Key Outputs: List the main results which the job must deliver in order to achieve its purpose. Measurements / Performance Indicators
Collate Information and Assumptions received from Markets and HQ Marketing, Commercial and Finance :
- Ensure commitment from all functions, build and maintain good communication and collaboration both within
Supply Chain and with HQ Commercial, Marketing and Finance, in line with Monthly Business Planning (MBP) best
practices.
- Ensure that inputs from Marketing and Sales events, consumer & competitor information, other external / internal
trends which impact demand are captured on the 18 rolling months forecasts plan submitted by the markets.
- Collect from HQ Consumer Insight, Marketing and Commercial information regarding product launches, portfolio Monthly Business Planning (MBP) Best Practices
optimization, rationale of commercial decisions (e.g. price changes), promotions and customer behavior.

Ensure successful product launches and phase-outs :

- Liaise with HQ Marketing and Commercial in order to understand if all launch or phase-out informations have been
submitted to the markets, prior to Supply Chain communication.
- Request and support markets in providing their 18 rolling months demand plan of new products. NPDI Process and Project Launch Best Practices
- Ensure that phase-out products are reflected in the market 18 rolling months demand plan.

Consolidate and challenge market forecasts :

Consolidate the 18 rolling months demand plan for a given portfolio of products and ensure that: Demand Plan Accuracy (DPA) and Bias
- planned market events are reflected
- demand plan follows historical seasonality patterns
- range mix is consistent with HQ Marketing and Commercial guidelines and MBP approved growth rates
- overall market volumes are consistent

Check and challenge Market's DPA results:

- Follow-up actual sales to identify over or under-forecasted activities.
- Suggest to the markets appropriate actions to minimize the impact of deviations from the Demand Plan.
Communicate these actions to stakeholders.
- Consistently improve Demand Plan Accuracy and Bias through process improvement and problem solving DPA and Bias, DP Reason Codes
activities with the markets.
- Trigger implementation of Demand and Supply Planning processes and tools in order to deliver tangible benefits
(e.g. time savings, increased efficiencies).

Share and publish the consolidated forecast:

- Through systematic reporting, ad-hoc reports and communication, ensure that Demand Plan information is
available to all internal stakeholders.

Reach Consensus through Alignment (MBP):

- Support the MBP meetings (MFR, MOR, Zone MBP) by collecting inputs from internal stakeholders and Demand Plan Accuracy (DPA) and Bias
preparing the presentation materials
- Analyse the 18 rolling months demand plan and ensure alignment with Dynamic Forecasts.
- Challenge Supply Chain Teams in the markets and understand if their 18 rolling months demand plan is
consistent with business development
- Support markets with problem solving initiatives to reach KPI targets (e.g. GSTD, DMAIC)

Key Relationships Internal to Nestlé Group: (shared / conflicting interests) Key Relationships External to Nestlé Group (shared / conflicting interests)

HQ: Commercial, Consumer Insight, Marketing, Finance

Market: Supply Chain, Sales Managers (B2B, B2C Managers, Key Accounts), Not applicable
Quality Management, Marketing, Finance

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 Key Experiences: Knowledge: Nestlé Corporate/ Functional / Market / Business/ Organizational
What experiences are key to success in this job? What specific organizational information should the incumbent have to be effective in their role?
Education: Can explain in detail the following topics, as well as highlight main strengths, weaknesses and
University degree, preferably in Mathematics or Statistics. opportunities of their application in a particular context:

Experience: > Consensus Demand Planning Process within MBP

An operational experience in one of the following areas is recommended : > Demand and Supply Planning Best Practices
- Sales > Relationship with markets and understanding of markets' framework
- Marketing > Can describe the integration points with the Demand Planning:
- Finance: Business Planning / Dynamic Forecasting - Dynamic Forecasting (DF) process
- Supply Chain Development - Innovation / Renovation, New Product Launch and Promotions processes, including related
- Supply Planning Event Management
> Can mention critical elements of the following subjects and their relationship with demand
planning:
- Product portfolio (type of demand, seasonality, lifecycle status, shelf life)
- Impact of demand plan decisions on execution and other Supply Chain KPIs, e.g. stock
availability and stock cover
- Overall Business Environment and its impact on the Demand Plans

Nestlé Leadership Framework Functional Competencies

These are the leadership behaviours required as defined by the These are the core functional competencies and the appropriate skill level
position level of the role that is required to be effective in the role

Competency Skill Level

Strong understanding on how Demand

Planning processes drive operations in 4. Can do alone
Nestlé businesses
Understand the business environment: D Good understanding of
Is able to identify the potential impacts of a forecasting deviation on business commercial environment of 3. Can practice with help
development. Gives a clear and useful explanation around ideas, questions or Nespresso
facts. Mentions various scenarios and explains the consequences of each one.
Negotiation and influencing skills 3. Can practice with help
Can challenge existing patterns of working.
Knowledge of how statistical
forecasting methods can support 4. Can do alone
Demand Planning
Able to use standard and ad-hoc
reports to understand and 4. Can do alone
improve the planning situation
Coordinate the MBP process at HQ and
Practice what you preach: D 4. Can do alone
in the markets

Manage, report and comment the

4. Can do alone
demand planning KPIs

Result focus: D Use of NEFOR and IMSP, Cognos 4. Can do alone

Demonstrates constant preoccupation with reaching results.
Able to communicate planning situation
efficiently and clearly, using an
3. Can practice with help
appropriate business language. Can
train other demand planners
Other Personal Qualities
Other personal attributes not reflected in the NLF that will enable success
Proactive cooperation: HD
Communicates openly and honestly, challenges other constructively. Actively
contributes ideas and energy to succeed collaboratively. Is prepared to make Fluent in English, any other languare is an advantage
compromises to achieve a collective aim. Eye for detail
Able to balance priorities
Ability to think “outside of the box” and challenge status quo
Proactivity
Initiative: HD Disciplined
Seeks to improve understanding of other functions needs. Focuses on future Problem Solving mindset
relationship with internal stakeholders to get a better understanding of their Stakeholder management and engagement
needs. Conflict management

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