BSBWOR501 Learner Guide

Student Guide
BSBWOR501 Manage personal work priorities and

professional development
Manage personal work priorities and professional development Student Guide
Table of Contents
Table of Contents 2
Overview 3
Learning outcomes 6
Topic 1 Establish personal work goals 7
Topic 1 Establish personal work goals 10
Topic 2 Set and meet own work priorities 11
Topic 2 Set and meet own work priorities 13
Topic 3 Develop and maintain professional competence 14
Topic 3 Develop and maintain professional competence 16
Review and Assessment 17
BSBWOR501 Student Guide V1.0 (10 September 2019)

Richmond School of Business | CRICOS Code: 03717E | RTO Code: 45432 2
Overview
Introduction
• The Student Guide should be used in conjunction with the recommended reading and any further
course notes or activities given by the trainer/assessor.
Duration
5 weeks Content delivery: 3 weeks
Assessment: 2 weeks
Week Topics Content

Week 1 Topic 1 Establish personal work • Personal work goals
goals • Work qualities
• Planning
• Goals
• Networks
• Performance feedback
Week 2 Topic 2 Set and meet own work • Prioritising workloads
priorities • Resource allocation
• Information and Communications
Technology (ICT)
• Managing wellbeing
Week 3 Topic 3 Develop and maintain • Personal competence
professional competence • Developing skills and competencies
Week 4 & 5 Unit review and Assessment Tasks
Recommended text
The following text is recommended for this unit:
Leadership and Management Theory and Practice, Kris Cole, 7ed, Cengage Learning (2019)
Chapter 5 Strengthening your personal skills
Chapter 8 Building effective working relationships
Chapter 9 Managing your personal productivity
Chapter 31 Managing for psychological safety and well-being

Content
The Student Guide includes:
• Topics for the unit
• Activities
• Links to websites containing relevant information
• (if the links are broken, copy and paste into a web browser).
Activities:
The trainer/assessor will provide a simulated work environment therefore, the activities provided in the
Student Guide:
• Reflect real life work tasks.
• Are performed to industry safety requirements as relevant.
• Use authentic workplace documentation.
• Require you to work with others as part of a team.
• Require you to plan and prioritise competing work tasks.
• Involve the use of standard, workplace equipment such as computers and software.
• Take into consideration workplace constraints such as time and budgets.
• Activities will either be self-directed or carried out as part of group or teamwork.
• Read through the activity carefully and ask the trainer/assessor for guidance if required.
• Time will be allocated for completing the activity, along with class discussion and feedback.
• Some activities may require you to submit work to the trainer/assessor for feedback. Where this is
the case, it will be indicated at the bottom of the activity.
Video clips:
• If presented in class, take part in any class discussions, providing feedback and contributing to
debate and arguments.
• If directed to watch the video in self-study, or independently in class, then take notes so that
contributions to any future class discussions can be made.
Roleplays:
The trainer/assessor will direct class roleplays.
When undertaking these activities ensure that you understand the purpose of the roleplay and take part as
if you are in a professional situation to provide your fellow classmates with a true-to-life experience.
Roleplays rely on your ability to act in a manner which imitates real life situations and can provide you with
depth of understanding and practical skills.

Homework/Self-study
At the end of each session the trainer/assessor will direct you to complete any activities, questions or
reading from the day’s session as homework.
Further to this, time should be spent in self-study reading topic notes, independent research, completing
project work or watching webinars/video clips that relate to an area being covered.
Any work that you submit should be:
• Professionally typed and presented, using headings, consistent style and layout.
• Your own work and not copy and pasted information from the internet.
• If you are using information researched, reference and source the material or link.
• Submit your work to the trainer/assessor within the timeframe allocated.
Folder management and naming documents

As a guide, keep all work for this unit in a folder that has the unit code as its name, along with the name of
the student. Any activities and assessment tasks should then be saved to this folder.
Save documents logically within the folder structure, include:
• Unit code
• Task number
• Task name
• Your last name (optional)
• The date or version number (optional)
Back up
Always have a backup of work on a different device. If the college has a student network drive this would
be the safest option, however, a backup to a USB or removable hard drive should also be undertaken. If
using a USB to save files, then ensure a backup is kept on a laptop or home computer.

Learning outcomes
By the end of this unit, students will be able to have the skills and knowledge required to create systems
and process to organise information and prioritise tasks.
Outcomes include:
- Establishing personal work goals
- Setting and meeting own work priorities
- Developing and maintaining professional competence

Topic 1 Establish personal work goals
Personal Work Goals

Personal work goals in the workplace should be ambitious and SMART. Some examples could be:
- defining priorities
- stick to your principles and values
- be clear about your ethics
- develop strengths, knowledge and expertise
- be emotionally aware of how you relate to others
- better communication with colleagues and teams
- effective management of stress
- managing time effectively
- an active listener.
SMART criteria for setting personal development goals at work should be:
Specific
Measurable
Attainable
Relevant
Timely
Activity: Smart goals
Using the SMART criteria, choose three of the personal work goals as above, or three of your own and
create a SMART goal for each.
For example:
- defining priorities
A SMART goal could be “tasks I want to focus on at work – only spend 30 minutes each day filing”
Activity: Role Models
Think of a role model (whether it’s in the workplace or not).
What personal qualities does the role model possess?
What qualities do you currently possess to reflect being a good role model in the workplace?
Workplace Qualities
As a manager you should be a positive role model in the workplace through personal work planning and
organisation. Organisational documentation can support positive workplace behaviours.

Activity: Mission and Vision statement
In what way can a manager align their workplace behaviours, practices and commitment to an
organisation’s mission and vision statements?
Find an example of a mission and vision statement to illustrate your answer.
Activity: Motivation
What motivates you at work?
Video Clip: Maslow’s hierarchy of needs
Watch the following clip which discusses real-life examples of Maslow’s Hierarchy of Needs.
https://www.youtube.com/watch?v=VgcW9Rcp-N4 (5min25)
Planning
Planning includes developing a business plan to support the organisations’ vision and objectives along with
Action plans to outline strategies, resources, timings, etc for attaining organisational goals.
Goals
Organisations’ set goals that are measurable – comparing the performance of employees with the goals
established for them to attain is a critical factor in the success of what the organisation are aiming to
achieve.
Networks
Networking can be in the form of professional/industry bodies (for example the ACS); community
associations (for example Lions); organisational networks (for example Chamber of Commerce) or
individual networks (for example social networking).
Activity: LinkedIn
View the LinkedIn professional network site https://www.linkedin.com and

http://www.professionalsaustralia.org.au
Provide three advantages to connecting to a professional network such as these.
In what way would these networks provide a competitive edge for you and your organisation?

Project: Professional development Action Plan
Create an action plan (use an online template if required). The following needs to be achieved:
- A professionally presented and up-to-date resume.
- Joining a professional network that relates to your industry or one that you are interested in.
- Creating a professional profile on a social media or network such as LinkedIn, establishing
networks within the network and posting or showing interaction within the network.
- Undertaking at least one professional development activity that will help you in your job or
college life. This could be an online webinar on study skills or a beginner’s course in Spanish.
- Create a one-year plan to show where you would like to be professionally in 1-3 years from now.
Show measurable goals, milestones and explain how these can be achieved.
- Present your work to the rest of the class and your trainer and assessor at the end of the content
delivery of this unit.

Topic 1 Establish personal work goals
Performance feedback
Gaining feedback on performance is an important aspect in any role undertaken. Constructive feedback,
whether negative or positive, will provide a way of measuring your own performance.
Assessment of performance can be undertaken using different evaluation methods such as appraisals,
performance analysis, surveys, training needs analysis, etc., all of which can be used to determine how you
are performing at work.
Class Activity - Feedback
Q. Have you ever had formal feedback given at a workplace? How did this take place? Was it a positive
or negative outcome? Did you take on the feedback and action the recommendations or not bother
following it up?
Q. Have you given any feedback be it formal or informal? Was it hard to provide feedback, if so why?
Q. Do you take on board informal feedback or responses that you notice in your workplace (for example
someone may keep making mistakes and suggest that your instructions can sometimes be difficult to
understand).
Q. How can you assess yourself at work? What standards or goals do you aspire?
Activity – Assess personal performance
There are a number of measures that can be used to assess and monitor personal performance.
Q1. Research the Appraisal method and provide a brief overview of its main purpose.
Q2. Consider your own position or a position you have held previously. How can you ensure that
objectives you have set are being achieved?
Q3. Research the benefits of an organisation using individual performance assessments.
Project: Professional development
Your action plan should be complete. Now start to undertake the tasks listed:
Show measurable goals, milestones and explain how these can be achieved
Remember you will present you work to the rest of the class and your Assessor.

Topic 2 Set and meet own work priorities
Prioritising Workloads
Time management is an important skill, which can be a quite challenging task for a busy manager. It is a
very large part of being able to prioritise what needs to be actioned and when. Many tools can be used to
enable a manager to effectively organise their time such as dairies, planners, or software tools such as the
following apps: http://www.lifehack.org/articles/technology/top-15-time-management-apps-and-tools.html
It takes time to manage time but once established it will save time! It is important to understand what tasks
are in a priority so that the urgent matters are dealt with in the most efficient way possible.
Resource allocation
In project management, resource allocation or resource management is the scheduling of activities and
the resources required by those activities while taking into consideration both the resource availability and
the project time. Source: en.wikipedia.org/wiki/Resource allocation
Managers also find that they will encounter a number of personal demands placed on them throughout the
day. This could be anything from conflict management of team members to personal stress placed upon
your own work performance.
Activity: Work Tasks
Consider a work position you may have held in the past or research a position on the Internet.
Think about just one day and list down all of the tasks and activities that you have to undertake in a
typical day.
How do you prioritise your tasks and manage your resources and time?
Do you have any personal demands placed on you during the course of the day?
Could you allocate resources and time better?
Review your list and identify any tasks or activities that you could possibly delegate. List some
advantages and disadvantages of delegating work tasks.
Information and Communications Technology (ICT)

Technology in the workplace has changed dramatically over the past 15 years. It has become a valuable
commodity integrated into most work practices. Using up-to-date technology can give an organisation a
strong competitive edge and also aid in the achievement of organisational goals. It is important to ensure
that as a manager, staff are aware of the ICT capabilities on offer – induction, training and professional
development can ensure that employees are able to benefit from the technology available in the workplace.

Activity: Use of technology
Brainstorm the following:
What technologies could you use (or do you use) to manage work priorities?
How could barriers to use of technology be overcome?
Video Clip
Social Media is radically changing our culture and the methods that small, medium and large business
can and do use to reach their customers.
https://www.youtube.com/watch?v=1pahLo5TTy4
Continue with your tasks remembering you will present your work at the end the classroom learning
sessions:

Topic 2 Set and meet own work priorities
Managing wellbeing
Work-related stress is a growing problem around the world that affects not only the health and well-being of
employees, but also the productivity of organisations. Work-related stress arises where work demands of
various types and combinations exceed the person’s capacity and capability to cope. Work-related stress is
the second most common compensated illness/injury in Australia, after musculoskeletal disorders.
Work-related stress can be caused by various events. For example, a person might feel under pressure if
the demands of their job (such as hours or responsibilities) are greater than they can comfortably manage.
Other sources of work-related stress include conflict with co-workers or bosses, constant change, and
threats to job security, such as potential redundancy.
In Australian, more than $133.9 million was paid in benefits to workers who had made claims related to
workplace stress during the 2004/2005 tax year. According to the National Health and Safety Commission,
work-related stress accounts for the longest stretches of absenteeism.
What one person may perceive as stressful; however, another may view as challenging. Whether a person
experiences work-related stress depends on the job, the person’s psychological make-up, and other factors
(such as personal life and general health).
Source: http://www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/work-related_stress
Activity: Workplace wellbeing
Research on the Internet how a large organisation (for example Google or Apple) take care of their staff.
List down the types of measures in place and if possible, source a short video demonstrating these
measures. Complete this work in pairs.
Each group can then make a short presentation on their chosen organisation.
Continue with your tasks remembering you will present your work to the rest of the class and your trainer
and assessor:

Topic 3 Develop and maintain professional

competence
Personal Competence
It is important to be able to monitor and assess individual performances to ensure they met any required
standards and furthermore so that objectives and goals are also being met.
Developing professional competencies assist in identifying where personal knowledge and skills require
further development.
There are a few methods to measure competency, one is a workplace competency skills assessment – this
can be based on a description of a required skill, attribute or behaviour for a specific job used to define and
measure an individual’s effectiveness.
Activity: Competency standards
List the ways in which you maintain your professional competencies either in your current workplace or a
position you have previously held.
Research the term “Competency Standards” and provide a list of tools that could be used to assess
personal competency standards.
Activity: Feedback tools
List the type of tools that you could use to obtain feedback from employees, colleagues and clients
Q. Have you ever been given feedback that has enabled a positive change in your work practices?
Developing skills and competencies

Professional development of personal skills and knowledge could be through:
• personal training or one-on-one instruction
• college courses or in-house professional development training
• Conferences
• Mentoring
• Building networks
• Job rotation
• Secondment
By providing or encouraging professional development in the workplace, an organisation can increase

productivity and remain competitive in today’s growing global market economy.
Personal development can enable employees to build networks, improve their own opportunities in the
workplace, develop self-management, focus on performance and undertake best practices.
Continue with your tasks remembering you will present your work to the rest of the class and your trainer
and assessor:

Topic 3 Develop and maintain professional

competence
Submit and show evidence of the following:


Review and Assessment
The content of this unit has now been covered. The next two weeks have been allocated for completing the
assessment for this unit. The assessment has been provided in a separate document.
Review and completion

Ensure any outstanding activities, reading, role-plays, meetings, presentations or further tasks that require
observation or submission to the trainer/assessor has been completed.
Assessment Tasks
The trainer/assessor will discuss each task in detail – please ensure the assessment procedures,
submission instructions and deadlines are clear, and you understand any expectations.
Support
The trainer/assessor will provide support when required. If any reasonable adjustment is required, please
speak with the trainer/assessor or college support services.


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Student Guide

BSBWOR501 Manage personal work priorities and

BSBWOR501 Student Guide V1.0 (10 September 2019)

Week Topics Content

BSBWOR501 Student Guide V1.0 (10 September 2019)

BSBWOR501 Student Guide V1.0 (10 September 2019)

Folder management and naming documents

BSBWOR501 Student Guide V1.0 (10 September 2019)

BSBWOR501 Student Guide V1.0 (10 September 2019)

Topic 1 Establish personal work goals

Personal Work Goals

Activity: Smart goals

Activity: Role Models

Think of a role model (whether it’s in the workplace or not).

What personal qualities does the role model possess?

BSBWOR501 Student Guide V1.0 (10 September 2019)

Activity: Mission and Vision statement

Find an example of a mission and vision statement to illustrate your answer.

What motivates you at work?

Video Clip: Maslow’s hierarchy of needs

View the LinkedIn professional network site https://www.linkedin.com and

Provide three advantages to connecting to a professional network such as these.

BSBWOR501 Student Guide V1.0 (10 September 2019)

Project: Professional development Action Plan

BSBWOR501 Student Guide V1.0 (10 September 2019)

Topic 1 Establish personal work goals

Class Activity - Feedback

Activity – Assess personal performance

Project: Professional development

BSBWOR501 Student Guide V1.0 (10 September 2019)

Topic 2 Set and meet own work priorities

Activity: Work Tasks

Could you allocate resources and time better?

Information and Communications Technology (ICT)

BSBWOR501 Student Guide V1.0 (10 September 2019)

Activity: Use of technology

Brainstorm the following:

How could barriers to use of technology be overcome?

Project: Professional development

BSBWOR501 Student Guide V1.0 (10 September 2019)

Topic 2 Set and meet own work priorities

Activity: Workplace wellbeing

Project: Professional development

BSBWOR501 Student Guide V1.0 (10 September 2019)

Topic 3 Develop and maintain professional

Activity: Competency standards

Activity: Feedback tools

Developing skills and competencies

By providing or encouraging professional development in the workplace, an organisation can increase

Project: Professional development

BSBWOR501 Student Guide V1.0 (10 September 2019)

Topic 3 Develop and maintain professional

Project: Professional development

Submit and show evidence of the following:

BSBWOR501 Student Guide V1.0 (10 September 2019)

Review and Assessment

Review and completion

BSBWOR501 Student Guide V1.0 (10 September 2019)

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