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JD - Retail - Retail Operations Manager

This job description is for a Retail Operations Manager who will oversee all daily operations of a store. The manager is responsible for leading employees, managing staff schedules, training team members, and ensuring excellent customer service. Key duties include recruiting and reviewing staff, completing payroll, meeting sales targets, and maintaining high retail standards. Strong communication, organization, and motivation skills are necessary for this leadership role.

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Nishan Shetty
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372 views2 pages

JD - Retail - Retail Operations Manager

This job description is for a Retail Operations Manager who will oversee all daily operations of a store. The manager is responsible for leading employees, managing staff schedules, training team members, and ensuring excellent customer service. Key duties include recruiting and reviewing staff, completing payroll, meeting sales targets, and maintaining high retail standards. Strong communication, organization, and motivation skills are necessary for this leadership role.

Uploaded by

Nishan Shetty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOB DESCRIPTION

Job Title: Retail Operations Manager


Department: Retail
Reports to: Head of Retail
Staff reporting • Floor Manager
to this post: • Retail Supervisors
• Retail Assistants

Summary of The Retail Manager will oversee all of the daily Operations of the Store. They
role: need to be passionate about delivering exceptional levels of customer service
and driving sales and all KPI. They will manage the store’s employees,
including hiring, performance evaluation, scheduling and assigning duties and
responsibilities by training, coaching and developing the team.

The Retail Op’s Manager will be responsible for motivated & engaging staff
and to ensure the staff represents and embraces Blenheim Values and
understand Blenheim goals. They will also hold regular team meetings to
communicate with the staff.

Day to Day Role • Manage rotas ensuring adequate cover for the shop floor for customer
Responsibilities: service opening & closing times, replenishment. Sending a month in
advance to the team.
• Lead and be responsible on recruitment, interviews, selection, training and
development of new employees
• Carry out annual performance reviews on each team member in order to
manage and motivate individuals as well as providing clear direction and
support
• Responsible for the induction and development of the team by providing on
the job training and assessing progress, through written reviews and
probations
• Completing payroll activities, including sending new starter, employee
changes and leaver information to HR accurately and on time.
• Train and develop the team to ensure they deliver outstanding customer
service
• Reviewing the team performance providing immediate feedback (both
positive and development) in order to recognize and praise excellent
performance and to develop areas of need
• To identify and proactively manage any poor performance issues using
appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR and H&S policies and procedures are adhered to.
• To comply with Data Protection and GDPR regulations relevant to the
business and ensure correct practice is adhered to.
• Support the Head of Retail by ensuring a consistent and exceptional
standard of customer service in all retail locations
• Build a good supportive relationship with Head of Retail, the Buyer and the
Management team.
• Communicate effectively both verbally and written.
• Deputize for the Head of Retail in their absence

BLENHEIM | WOODSTOCK | OXFORDSHIRE | OX20 1PP


T: 01993 810500 | F: 01993 810560 | E: [email protected] | WWW.BLENHEIM,ORG
In additional you will be able to:
• Ensure the retail shop is always presented and merchandised to the highest
standards whilst maintaining focus on the most profitable items and
ensuring delivery of the retail KPIs
• Focus on increasing Sales, ATV and conversion to drive margin and profit
and achieve targets.
• To understand daily, weekly and monthly store targets, clearly identifying
what this means in terms of sales, profitability, costs, staffing levels and
ensuring this information is communicated effectively to the team
• Completing the morning briefs, a daily deployment planner which will enable
you to focus the team to drive customer service and sales
• To ensure outstanding presentation and visual merchandising standards
are maintained at all times. Ensure the shop is tidy, clean and full at the end
of the day.
• Understanding the impact that visual merchandising and balance of price
points has on the customer conversion, average spend and gross profit
margin results
• Opening, closing and cashing up correctly, ensuring all paperwork for the
day has been completed correctly, including targets for the next day and a
comprehensive handover
• Ensure all staff are kept up to date on changes to products, offers and
promotions.
• To reduce stock loss in store. Observes safety and security procedures.
Reports any misuse or theft of stock Head of Retail.
• To comply with legislation requirements concerning the sale of food & Drink

Skills & • Good standard of numerical skills.


Knowledge: • Worked in a fast pace, high turnover store
• 2 to 3 years of management
• Relevant Experience in similar role
• The ability to plan and prioritise workloads and delegate accordingly
• The ability to multi-task and work under pressure
• To manage and lead the team ensuring a consistent and exceptional
standard of customer service in the store, ensuring the team members are
engaging, acknowledging, courteous, develop an excellent product
knowledge to engage with the customers.

Person
Specification: • The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• Highly self-motivated and enjoy working with own initiative
• A flexible approach to working hours, including weekend working
• Customer service excellence
• A positive and ‘can do’ attitude
• Working within a team
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.
• Strong communicator verbally and written skills.
• Adaptable and flexible to change
• Thrives off a busy and dynamic environment.

BLENHEIM | WOODSTOCK | OXFORDSHIRE | OX20 1PP


T: 01993 810500 | F: 01993 810560 | E: [email protected] | WWW.BLENHEIM,ORG

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