TTP-225 / TTP-323 Series

THERMAL TRANSFER / DIRECT THERMAL

BAR CODE PRINTER

USER’S
MANUAL
 Contents

Copyright Declaration ....................................... 1

1. Introduction ............................................. 2
1.1 Product Introduction ....................................................................................2
1.2 Compliances ..................................................................................................2
2. Operations Overview ...................................... 5
2.1 Unpacking and Inspection ..........................................................................5
2.2 Printer Overview ...........................................................................................6
2.2.1 Front View ...........................................................................................6
2.2.2 Interior View ........................................................................................7
2.2.3 Rear View ............................................................................................8
3. Setup .................................................. 9
3.1 Setting Up the Printer ..................................................................................9
3.2 Loading the Media ........................................................................................9
3.2.1 Loading the Media .............................................................................9
3.2.2 Loading Media in Peel-off Mode (Option) ....................................12
3.2.3 Loading Media in Cutter Mode (Option) .......................................14
3.2.4 Loading the Thick Media ................................................................15
3.3 Loading the Ribbon ....................................................................................16
3.4 Diagnostic Tool ...........................................................................................18
3.4.1 Start the Diagnostic Tool ................................................................18
3.4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC
setup………) ...............................................................................................19
3.5 Setting Ethernet by Diagnostic Utility (Option) .....................................20
3.5.1 Using USB interface to setup Ethernet interface........................20
3.5.2 Using Ethernet interface to setup Ethernet interface ................21
3.6 Install MicroSD Memory Card ...................................................................23
3.7 Using the PC USB Keyboard with Printer USB Host Interface (Factory
option).................................................................................................................24
4. LED and Button Functions ................................. 25
4.1 LED Indicator ...............................................................................................25
4.2 Regular Button Function ...........................................................................25
4.3 Power on Utilities........................................................................................25
4.3.1 Gap/Black Mark Sensor Calibration..............................................26
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode ............27
4.3.3 Printer Initialization .........................................................................30

i
 4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black
Mark Sensor ...............................................................................................31
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
31
4.3.6 Skip AUTO.BAS ................................................................................32
5. Troubleshooting ......................................... 33
5.1 LED Status ...................................................................................................33
5.2 Print Problem ..............................................................................................34
5.3 LCD display (Factory option) ....................................................................35
6. Maintenance ............................................ 36
Revise History ............................................ 38

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Copyright Declaration
Information in this subject to change without notice and does not represent a commitment on the
part of TSC Auto ID Technology Co., Ltd.. No part of this manual may be reproduced or
transmitted in any form by any means, for any purpose other than the purchaser’s personal use,
without the expressed written permission of TSC Auto ID Technology Co., Ltd..
1. Introduction
1.1 Product Introduction

Thank you for purchasing TSC bar code printer. Although the printer has a small footprint, it
delivers reliable, superior performance.

This printer provides direct thermal printing at user selectable speed of: 2.0, 3.0, 4.0 or 5.0 ips. It
accepts roll feed, die-cut, and fan-fold media with gap or black mark. All common bar codes
formats are available. Fonts and bar codes can be printed in 4 directions, 8 different alphanumeric
bitmap fonts and built-in scalable font capability. You will enjoy trouble free, high throughput for
printing labels with this printer.

1.2 Compliances

EN 55032, Class B
EN 55024
EN 60950-1; EN 61000-3-2; EN 61000-3-3
FCC part 15B, Class B
ICES-003, Class B

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

-Consult the dealer or an experienced radio/ TV technician for

help.

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) This device may cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
2
 This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conform à la norme
NMB-003 du Canada.

AS/NZS CISPR 32, Class B

UL 60950-1(2nd Edition)
CSA C22.2 No. 60950-1-07(2nd Edition)

EN 60950-1

GB 4943.1
GB 9254, Class B
GB 17625.1

Energy Star for Imaging Equipment Version 2.0

TP TC 004/2011
TP TC 020/2011

IS 13252(Part 1)/
IEC 60950-1

KN 22
KN 24

Note: There may have certification differences in the series models, please refer to product label for accuracy.

Important safety instructions:

1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.
7. Make sure to follow the correct power rating and power type indicated on marking label
provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.

3
WARNING:
Hazardous moving parts, keep fingers and other body parts away.

CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery in fire.
2. DO NOT short circuit the contacts.
3. DO NOT disassemble the battery.
4. DO NOT throw the battery in municipal waste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal
waste.

Caution: The printhead may be hot and could cause severe burns. Allow the printhead to cool.

CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the
user's authority to operate the equipment.

4
2. Operations Overview
2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please retain
the packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

 One printer unit

 One Windows labeling software/Windows driver CD disk
 One quick installation guide
 One power cord
 One auto switching power supply
 One USB interface cable
 One paper core

If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.

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2.2 Printer Overview
2.2.1 Front View

1 5

4
6

1. LCD display (Factory option)

2. LED indicator
3. Feed button
4. Paper exit chute
5. Media view window
6. Top cover open lever

6
2.2.2 Interior View

6 14

10

12
11

13

1. Ribbon access cover

2. Ribbon rewind hub
3. Ribbon rewind gear
4. Print head
5. Ribbon supply hub
6. Gap sensor (receiver)
7. Media holders
8. Media guide
9. Top cover support
10. Black mark sensor
11. Platen roller
12. Gap sensor (transmitter)
13. Media guide adjuster knob
14. Top cover
7
2.2.3 Rear View

1
6

2
5
3 4

1. Power switch
2. Power jack socket
3. USB interface
4. USB host (Factory option)
5. RS-232C interface / Ethernet interface (Option)
6. SD card socket

Note:
* The interface picture is for reference only. Please refer to the product specification for the interface
availability.

* Recommended MicroSD card specification.

SD card spec SD card capacity Approved SD card manufacturer
V1.0, V1.1 MicroSD 128 MB Transcend, Panasonic
V1.0, V1.1 MicroSD 256 MB Transcend, Panasonic
V1.0, V1.1 MicroSD 512 MB Transcend, Panasonic
V1.0, V1.1 MicroSD 1 GB Transcend, Panasonic
V2.0 SDHC CLASS 6 MicroSD 4 GB Transcend
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format

8
3. Setup
3.1 Setting Up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is set to “off”.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug
the power cord into a properly grounded power outlet.
Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

3.2 Loading the Media

3.2.1 Loading the Media

1. Open the printer top cover by pulling the tabs located on each side towards the front of the
printer, and then lift the top cover to the maximum open angle.

3. Separate the media holders to the label roll width.

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4. Place the roll between the holders and close them onto the core. Place the paper, printing
side face up, through the media guides, media sensor and place the label leading edge
onto the platen roller.

5. Move the media guides to fit the label width by turning the media guide adjuster knob.

10
6. Hold the top cover and press the top cover support to disengage the top cover support
with lower inner cover. Gently close the top cover. Make sure the cover latches securely.

7. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor.
(Start the “Diagnostic tool”  Select the “Printer Configuration” tab  Click the “Calibrate
Sensor” button)

Note:
* Please calibrate the gap/black mark sensor when changing media.
* Please refer to videos on TSC YouTube or driver CD.

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3.2.2 Loading Media in Peel-off Mode (Option)

1. Refer to section 3.2.1 to load the media.

2. Open the top cover and peel-off panel after calibrated the sensor.

Peel-off panel

3. Lead the media through the backing paper opening, beneath the peel-off roller.

Backing paper opening Peel-off roller

4. Push the peel-off panel back to the printer.

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5. Close the top cover gently.
6. Press the FEED button to test.

Backing paper (Liner)

Note:
Please calibrate the gap/black mark sensor when changing media.

13
3.2.3 Loading Media in Cutter Mode (Option)

1. Refer to section 3.2.1 to load the media.

2. Lead the media through the cutter paper opening.

Cutter paper opening

3. Close the top cover gently.

4. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected sensor.
(Start the “Diagnostic tool”  Select the “Printer Configuration” tab  Click the “Calibrate
Sensor” button)

Note:
* Please calibrate the gap/black mark sensor when changing media.
* Regular cutter specification:
Full cut: Media thickness: 0.06 ~ 0.19 mm
Partial cut: Media thickness: 0.06 ~ 0.12 mm
Media type: receipt and label liner w/o glue
* Except to the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on the media with
glue.

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3.2.4 Loading the Thick Media (Thickness is 0.19 mm)

1. Open the printer top cover by pulling the tabs located on each side towards the front of
the printer, and then lift the top cover to the maximum open angle.
2. Remove the lower front cover.

Lower front cover

3. Disengage the platen holder tabs from the lower inner cover by pulling out the right side
and left side tabs. Alter the both side tabs into the 90 degree position for thick label.

The tab here is for regular

label.
Tab

The tab here is for thick label.

(Thickness is 0.19 mm)

4. Reassemble the lower front cover in the reverse procedure.

5. Refer to section 3.2.1 to load the media.
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3.3 Loading the Ribbon
1. Open the printer’s top cover by pulling the top cover open levers located on each side of
the printer and lifting the top cover to the maximum open angle.
2. Insert the ribbon right side onto the supply hub. Align the notches on the left side and
mount onto the spokes.

3. Open the ribbon access cover.

4. Insert the paper core right side onto the rewind hub. Align the notches on the left side and
mount onto the spokes.

16
5. Pull the leading ribbon to pass the print head.

6. Stick the ribbon onto the ribbon rewind paper core.

7. Turn the ribbon rewind gear until the ribbon plastic leader is thoroughly wound and the
black section of the ribbon covers the print head. Close the ribbon access cover and the
top cover.

Note:
Please refer to videos on TSC YouTube or driver CD.

17
 3.4 Diagnostic Tool
The Diagnostic Utility is enclosed in the CD disk \Utilities directory or can be downloaded
from www.tscprinters.com website. The Diagnostic Utility is a toolbox that allows users to
explore the printer's settings and status; change printer settings; download graphics, fonts,
and firmware; create printer bitmap fonts; and to send additional commands to the printer.
Using this convenient tool, you can explore the printer status and settings and troubleshoot
the printer.

Note: This utility works with printer firmware V6.00 and later versions.

3.4.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.

Features tab

Interface

Printer functions

Printer setup

Printer Status

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3.4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

1. Select the PC interface connected with bar code printer.

2. Click the “Function” button to setting.
3. The detail functions in the Printer Function Group are listed as below.

Function Description
Calibrate the sensor specified in the Printer Setup
Calibrate Sensor
group media sensor field
Setup the IP address, subnet mask, gateway for
Ethernet Setup the on board Ethernet (Please refer to next
section)
RTC Setup Synchronize printer Real Time Clock with PC
Print Test Page Print a test page
Reset Printer Reboot printer
Initialize the printer and restore the settings to
Factory Default
factory default.
Dump Text To activate the printer dump mode.
Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program
Configuration Page Print printer configuration

Note:
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide in
the CD disk \ Utilities directory.

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3.5 Setting Ethernet by Diagnostic Utility (Option)
The Diagnostic Utility is enclosed in the CD disk \Utilities directory or can be downloaded from
www.tscprinters.com website. Users can use Diagnostic Tool to setup the Ethernet by USB and
Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by
these interfaces.

3.5.1 Using USB interface to setup Ethernet interface

1. Connect the USB cable between the computer and the printer.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicking on the icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface is
connected with printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration
tab to setup the IP address, subnet mask and gateway for the on board Ethernet.

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3.5.2 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address,
subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will be
shown in the right side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP address,
click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click
21
 “Set IP” to take effect the settings.

Users can also change the “Printer Name” by another model name in this fields then click
“Set Printer Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to
take effect the settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main
screen.

Factory Default button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and
reset the printer name.

Web setup button

Except to use the Diagnostic Utility to setup the printer, you can also explore and
configure the printer settings and status or update the firmware with the IE or Firefox web
browser. This feature provides a user friendly setup interface and the capability to
manage the printer remotely over a network.

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3.6 Install MicroSD Memory Card
1. Open the SD memory card cover.

2. Insert the MicroSD card into the socket.

3. Close the memory card cover.

* Recommended SD card specification.

SD card spec SD card capacity Approved SD card manufacturer
V1.0, V1.1 MicroSD 128 MB Transcend, Panasonic
V1.0, V1.1 MicroSD 256 MB Transcend, Panasonic
V1.0, V1.1 MicroSD 512 MB Transcend, Panasonic
V1.0, V1.1 MicroSD 1 GB Transcend, Panasonic
V2.0 SDHC CLASS 6 MicroSD 4 GB Transcend
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format
23
3.7 Using the PC USB Keyboard with Printer USB Host Interface
(Factory option)

1. Turn off the printer power.

2. Plug in the PC USB keyboard into printer USB host interface.
3. Turn on the printer power.
4. After pressing the F1 key of the keyboard, the printer LCD will display as following.
File List
> DRAM
FLASH

5. Use up ↑ or down ↓ key of the keyboard to move “>” cursor to select either DRAM,
FLASH or CARD that you previously saved file in and press Enter key of the keyboard to
list files.
6. Select the file and press Enter key to run the .BAS program.
FLASH List
> TEST1.BAS
TEST2.BAS

7. Then, you can enter the data from keyboard for stand-alone application.

Press PC keyboard F1 key to start this function.

Press up ↑ or down ↓ key to move the cursor to the option.
Press Esc key to return to previous menu.
Press Enter key to enter/run cursor located option.
Press Ctrl + C keys to reset the printer and enter “Ready”.

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4. LED and Button Functions
This printer has one button and one three-color LED indicator. By indicating the LED with
different color and pressing the button, printer can feed labels, pause the printing job, select
and calibrate the media sensor, print printer self-test report, reset printer to defaults
(initialization). Please refer to the button operation below for different functions.

4.1 LED Indicator

LED Color Description

Green/ Solid This illuminates that the power is on and the device is ready to use.

This illuminates that the system is downloading data from PC to

Green/ Flash
memory or the printer is paused.

Amber This illuminates that the system is clearing data from printer.

Red / Solid This illuminates printer head open, cutter error.

This illuminates a printing error, such as head open, paper empty, paper
Red / Flash
jam or memory error etc.

4.2 Regular Button Function

1. Feed labels
When the printer is ready, press the button to feed one label to the beginning of next label.

2. Pause the printing job

When the printer is printing, press the button to pause a printing job. When the printer is
paused, the LED will be green blinking. Press the button again to continue the printing job.

4.3 Power on Utilities

There are six power-on utilities to set up and test printer hardware. These utilities are
activated by pressing FEED button then turning on the printer power simultaneously and
release the button at different color of LED.

Please follow the steps below for different power-on utilities.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.
25
Power on utilities The LED color will be changed as following pattern:
LED color Amber Red Amber Green Green/Amber Red/Amber Solid green

Functions (5 blinks) (5 blinks) (5 blinks) (5 blinks) (5 blinks)

1. Gap / black mark sensor calibration Release

2. Gap / black mark sensor calibration, Release

Self-test and enter dump mode

3. Printer initialization Release

4. Set black mark sensor as media Release

sensor and calibrate the black mark

sensor
5. Set gap sensor as media sensor and Release

calibrate the gap sensor

6. Skip AUTO.BAS Release

4.3.1 Gap/Black Mark Sensor Calibration

Gap/black mark sensor sensitivity should be calibrated at the following conditions:

1. A brand new printer
2. Change label stock.
3. Printer initialization.

Please follow the steps below to calibrate the gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3 Release the button when LED becomes red and blinking. (Any red will do during the 5
blinks).

 It will calibrate the gap/black mark sensor sensitivity.

 The LED color will be changed as following order：
Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

Note:
1. Sensor calibration can be done by Diagnostic Tool or by power on utility. Please refer to “3.3
Diagnostic Tool” Section for more information.
2. Please select gap or black mark sensor type prior to calibrate the sensor.

26
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode

While calibrate the gap/black mark sensor, printer will measure the label length, print the
internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or
black mark sensor, depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1.Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes amber and blinking. (Any amber will do during the
5 blinks)

 The LED color will be changed as following order.

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

4. It calibrates the sensor and measures the label length and prints internal settings then
enter the dump mode.

Note:
1. Sensor calibration can be done by Diagnostic Tool or by power on utility.
2. Please select gap or black mark sensor type prior to calibrate the sensor.

27
Self-test
Printer will print the printer configuration after gap/black mark sensor calibration. Self-test
printout can be used to check if there is any dot damage on the heater element, printer
configurations and available memory space.

Self-test printout

Print head test pattern

Printer model name & Main board firmware version
Printed mileage
Main board firmware checksum
Serial port setting
Code page
Country code
Print speed
Print darkness
Label size (width, height)
Gap size (vertical gap, offset)
Sensor sensitivity

File management information

Self-test printout (with printer firmware V7.0 and later version)

Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter

28
 Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code

ZPL setting information

Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.

RS232 serial port

configuration

Numbers of download files

Total & available memory
space

Print head check pattern

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  Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode, all
characters will be printed in 2 columns as following. The left side characters are received from
your system and right side data are the corresponding hexadecimal value of the characters. It
allows users or engineers to verify and debug the program.

ASCII Data Hex decimal data related to

left column of ASCII data

Note:
1. Dump mode requires 2” wide paper width.
2. Turn off / on the power to resume printer for normal printing.
3. Press FEED button to back to the previous menu.

4.3.3 Printer Initialization

Printer initialization is used to clear DRAM and restore printer settings to defaults.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber blinks. (Any green will do during
the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

Printer configuration will be restore to defaults as below after initialization.

Parameter Default setting
Speed 127 mm/sec (5 ips) (203DPI)

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 76.2 mm/sec (3 ips) (300DPI)
Density 8
Label Width 2” (50.8 mm)
Label Height 2” (50.8 mm)
Sensor Type Gap sensor
Gap Setting 0.12” (3.0 mm)
Print Direction 0
Reference Point 0,0 (upper left corner)
Offset 0
Tear Mode On
Peel off Mode Off
Cutter Mode Off
Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit
Code Page 850
Country Code 001
Clear Flash Memory No
IP Address DHCP

4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor

Please follow the steps as below.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber
will do during the 5 blinks).

 The LED color will be changed as following:

Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor

Please follow the steps as below.

1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber
will do during the 5 blinks).

 The LED color will be changed as following:

31
 Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green

4.3.6 Skip AUTO.BAS

TSPL2 programming language allows user to download an auto execution file to flash
memory. Printer will run the AUTO.BAS program immediately when turning on printer power.
The AUTO.BAS program can be interrupted without running the program by the power-on
utility.

Please follow the procedures below to skip an AUTO.BAS program.

1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid green.
 The LED color will be changed as following:
Amber  red (5 blinks)  amber (5 blinks)  green (5 blinks)  green/amber (5 blinks)
 red/amber (5 blinks)  solid green
4. Printer will be interrupted to run the AUTO.BAS program.

32
5. Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested solutions
have been invoked, please contact the Customer Service Department of your purchased
reseller or distributor for assistance.

5.1 LED Status

This section lists the common problems that according to the LED status and other problems
you may encounter when operating the printer. Also, it provides solutions.

LED Status Printer Possible Cause Recovery Procedure

/ Color Status
OFF No response No power * Turn on the power switch.
* Check if the green LED is lit on power supply. If
it is not lit on, power supply is broken.
* Check both power connections from the power
cord to the power supply and from the power
supply to the printer power jack if they are
connected securely.
Solid Green ON The printer is ready to * No action necessary.
use
Green with Pause The printer is paused * Press the FEED button to resume for printing.
blinking
Red with Error The out of label or the 1. Out of label
blinking printer setting is not * Load a roll of label and follow the instructions in
correct loading the media then press the FEED button to
resume for printing.
2. Printer setting is not correct
* Initialize the printer by instructions in “Power on
Utility” or “Diagnostic Tool”.

Note:
Printer status can be easily shown on the Diagnostic Tool. For more information about the
Diagnostic Tool, please refer to the instruction in the software CD disk.

33
5.2 Print Problem

Problem Possible Cause Recovery Procedure

Check if interface cable is well Re-connect cable to interface.
connected to the interface connector.
The serial port cable pin configuration is Please replace the cable with pin to pin
not pin to pin connected. connected.
The serial port setting is not consistent Please reset the serial port setting.
Not Printing
between host and printer.
The port specified in the Windows driver Select the correct printer port in the
is not correct. driver.
The Ethernet IP, subnet mask, gateway Configure the IP, subnet mask and
is not configured properly. gateway.
Follow the instructions in loading the
No print on the label Label loaded not correctly.
media.
Continuous feeding Please do the initialization and
The printer setting may go wrong.
labels gap/black mark calibration.
Gap/black mark sensor sensitivity is not Calibrate the gap/black mark sensor.
set properly (sensor sensitivity is not
enough)
Paper Jam Make sure label size is set properly. Set label size exactly as installed paper
in the labeling software or program.

Labels may be stuck inside the printer Remove the stuck label.

mechanism near the sensor area.

Top cover is not closed properly. Close the top cover completely and
make sure the right side and left side
levers are latched properly.
Wrong power supply is connected with Check if 24V DC output is supplied by
the power supply.
printer.
Check if supply is loaded correctly. Reload the supply.
Poor Print Quality Clean the print head.
Check if dust or adhesives are
accumulated on the print head.
Check if print density is set properly. Adjust the print density and print
speed.
Check print head test pattern if head Run printer self-test and check the print
head test pattern if there is dot missing
element is damaged. in the pattern.

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5.3 LCD display (Factory option)

This section lists the LCD display messages that you may encounter when operating the
printer. Also, it provides solutions.

Messages Possible Cause Recovery Procedure

Head Open
* The printer top cover is open. * Please close the top cover.

No Paper * Supply a new label roll.

* Running out of label.
* Please refer to the steps in user’s
* The label is installed incorrectly.
manual to reinstall the label roll.
* Gap/black mark sensor is not
* Calibrate the gap/black mark
calibrated.
sensor.
* Gap/black mark sensor is not
Paper Jam set properly.
* Calibrate the gap/black mark
* Make sure label size is set
sensor.
properly.
* Set label size correctly.
* Labels may be stuck inside the
printer mechanism.

Out of Mem
* The space of FLASH/DRAM or * Delete unused files in the
MicroSD card is full. FLASH/DRAM or MicroSD card.

* Please take the label away to print

the next label if peeler module is
installed.
Take Label * If peeler module is installed and
* Peel function is enabled.
label is been taken away, but the
Waiting user to take label away
message remains. Please check if
to print the next label.
the peeler module connector is
connected to main board properly.
* If peeler module is not installed,
please disable the peeler function.

Cutter Error * Cutter jam. * Remove the jammed label.

* There is no cutter installed on * Make sure the media thickness is
the printer. equal or less than 0.19mm.
* Cutter or cutter driver circuit * Replace the cutter or cutter driver
board is damaged. circuit board.

35
6. Maintenance
This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

 Cotton swab (Head cleaner pen)
 Lint-free cloth
 Vacuum / Blower brush
 100% ethanol

2. The cleaning process is described as following:

Printer Part Method Interval
1. Always turn off the printer before cleaning Clean the print head when changing a
the print head. new label roll
2. Allow the print head to cool for a minimum
of one minute.
3. Use a cotton swab and 100% ethanol to
clean the print head surface.

Print Head

1. Turn the power off. Clean the platen roller when changing
2. Rotate the platen roller and wipe it a new label roll
Platen Roller
thoroughly with 100% ethanol and a
cotton swab, or lint-free cloth.
Use the lint-free cloth with 100% ethanol to As needed
Tear Bar/Peel Bar
wipe it.
Sensor Compressed air or vacuum Monthly
Exterior Wipe it with water-dampened cloth As needed
Interior Brush or vacuum As needed

Note:
 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.
36
 Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.
 Regularly clean the print head and supply sensors once change a new media to keep printer
performance and extend printer life.
 The maximum printing ratio per dot line is 15% for this printer. To print the full web black line, the
maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer and
3.3mm for 300 DPI resolution printer.

37
Revise History
Date Content Editor
2010/11/23 Revise section 1.2 and 6 Camille

2010/12/14 Revise section 2.1 Camille

2011/1/10 Revise section 3.3 Camille
2011/1/25 Modify TSC address Camille
2011/5/20 Add section 3.2.4 Camille
2013/4/3 Modify section 3.2.3 (cutter spec) Camille
Modify section 4.3.2 (V7.0 F/W self test)
Add TSC YouTube web address
2017/6/8 Modify Ch.1.2 Compliances Kate
2017/8/22 Modify section 3.2.3 (cutter spec) Camille
2019/4/22 Modify section 3.2.3 (cutter spec. description) Kate
2019/10/3 Modify CCC certification logo Kate

38
 Corporate Headquarters Li Ze Plant
9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.)
TEL: +886-2-2218-6789 TEL: +886-3-990-6677
FAX: +886-2-2218-5678 FAX: +886-3-990-5577
Web site: www.tscprinters.com
TSC Auto ID Technology Co., Ltd. E-mail: [email protected]
[email protected]