Scribd
Upload
46 views7 pages

A500 Service Tool Introduction - v1.0

This document introduces four service tools for the Acer ICONIA tab A500: 1) A diagnostic tool for testing hardware functions; 2) An OS upgrade tool for upgrading the OS firmware; 3) A serial number update tool for updating the serial number when the mainboard is replaced; 4) A UUID read tool and maintenance tool for recording UUID changes when the mainboard is replaced.

Uploaded by

kamaths
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
46 views7 pages

A500 Service Tool Introduction - v1.0

This document introduces four service tools for the Acer ICONIA tab A500: 1) A diagnostic tool for testing hardware functions; 2) An OS upgrade tool for upgrading the OS firmware; 3) A serial number update tool for updating the serial number when the mainboard is replaced; 4) A UUID read tool and maintenance tool for recording UUID changes when the mainboard is replaced.

Uploaded by

kamaths
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

ICONIA tab A500

Service Tool Introduction

Release date : Apr. 27th, 2011


Service Tool Introduction

Below tools are for Acer Tablet A500 after service. Please
see the description in next slides.

- Diagnostic tool

- OS upgrade tool (SD upgrade)

- Serial Number update tool

- UUID read tool & UUID table maintenance


Diagnostic Tool

Purpose :
For Tablet A500 hardware issue troubleshooting.

Object :
For local service center’s technician testing in Level 1 and 2 repair.

Test coverage :
Touch Panel, Display, Buttons, Speaker, MIC, Camera, SD and Vibrator
functions.

SOP :
Please see the introduction in SOP “A500 Diagnostic tool SOP_v1.1.pdf”
OS Upgrade Tool (SD Upgrade)

Purpose :
For Tablet A500 OS firmware upgrade or re-flash.

Object :
For local service center’s technician upgrade/re-flash OS firmware.

Support product :
For any mass production A500 device only. (B sample device which
built-in 512MB RAM is not supported)

SOP :
Please see the introduction in SOP “A500 OS_SD Upgrade
SOP_v1.0.pdf”
Serial Number Update Tool

Purpose :
For Tablet A500 M/B(mainboard)’s serial number update.
In A500 model, factory wrote Acer 22 codes serial number in M/B’s
eMMC memory. Once service replace M/B to new one, technician
MUST update M/B’s serial number consist with device original number.

Object :
For local service center’s technician using in Level 2 repair when M/B
changes.

Support product :
For any mass production A500 device.

SOP :
Please see the introduction in SOP “A500 Serial Number update tool
SOP_v1.0.pdf”
UUID Read Tool & UUID Table Maintenance
Purpose :
UUID is an unique number (IMEI 15 digit numbers and Bluetooth MAC
address 12 codes combination) built-in Tablet A500 M/B eMMC memory.
This number is for cloud server identifies if device should be upgraded
firmware by FOTA, once Acer switch on region/country site upgrade.
If service replace M/B, technician MUST record new and old UUID with
serial number in table then Headquarter can update it to database
continually.

Object :
For local service center’s technician using in Level 2 repair when M/B
changes.

Support product :
For any mass production A500 device.

SOP :
Please see the introduction in SOP “A500 UUID Read Tool and
Maintenance SOP_v1.0.pdf”
Index

Level 1 repair Level 2 repair


Tool
(OS re-flash) (module swap)

Diagnostic Tool V V

OS Upgrade Tool (SD Upgrade) V V

Serial Number Update Tool X V

UUID Read Tool and UUID Table Maintenance X V

You might also like