Topic 1

As an executive in spa and wellness centre and working on individual self-awareness, I

acquire some of the leadership qualities in myself, and I think myself as a strong leader that can

make various roadmaps towards the betterment of my centre in which I am currently employed.

As, the leadership is the essential aspect to have for your organisation and its effectiveness

(Nahavandi, 1997). The attributes of arrogance, dishonesty, self-centred, uncommunicative and

disorganised are present in bad leaders. Whereas, the vice versa of the above-mentioned

attributes of bad leaders, are the qualities of a good leader, which includes being selfless, honest,

communicative and well organised (Nahavandi, 1997). However, when I talk about myself, I do

not see all the qualities of a good leader in myself, to be very honest. The effective leaders in my

perceptions are those who engage in the group workings and working as a unit or as a team in

achieving the collective task. We tend to identify leaders when we involve with them and engage

with them in their work (Nahavandi, 1997). The direction or guidance is given when you are in

the phase of leadership. A leader has the right to commanding influence or authority. Many

different aspects have been proposed by different authors, particularly to the subject of

leadership. It is also defined as a vital part of the group process or group working (Nahavandi,

1997). I acquire qualities such as effective communication skills and working collectively as a

group, as I have experienced much of these practices in the different professions of my life at

regular intervals. However, the commanding authority or influence is currently the area in which

I lack considerably. Accordingly, leaders strive for new goals and targets for the betterment of

their organisation, and in-group working; leadership, is action oriented and goal oriented

(Nahavandi, 1997). Through a certain course of action, they influence to guide others toward the

achievement of certain goals. As a result, these are the traits that lack in my effective leadership
styles or the weaknesses, which I certainly observe in myself. Moreover, the aspects of

leadership include the team performance and the proper direction and guidance to a target, also

when their followers are satisfied by their behaviours and their actions in the prosperity which

they bring to the company overall operations and functioning most reliably and sufficiently

(Nahavandi, 1997). Furthermore, effective leaders also rely on productive employees and their

efforts, and they bring to the organisation operations (Nahavandi, 1997). I analyse myself, as a

good communication influencer and working in a team with the association of stronger

relationship with the employees, and motivating them to work for the maximum benefit of the

company. However, the traits are important to overview and examine the situation, in an

effective workplace or organisation (Yukl and Yukl, 2002). The leadership style, whom I

influenced by the most, is Bill Gates, as his leadership had driven the company, a remarkable

success in the past 20 years. Accordingly, his most influential practice of leadership is the

decision making, by which his followers perceive and adapt their learning and behaviour from

external forces (Yukl and Yukl, 2002). First of all, the goal achievement, whether it is financial

goals, or customer satisfaction goals, always addressing and realising the needs of his customers

in the most efficient manner (Yukl and Yukl, 2002). This is achieved by focusing on producing

quality services and products for the welfare of the company. Moreover, the internal processes

and group cohesion is quite smooth by the ongoing efficient operations. In addition, the

motivation and supporting among the employees and addressing their needs, which results in

their positive behaviour towards achieving the desired tasks (Yukl and Yukl, 2002). Hence,

focusing on the big picture, on people, and their needs, and so forth can all be part of strong

leadership traits. There are some situations or circumstances where the threats and fears do not

work, so in that case, there are various approaches and styles that are effective towards leading
(Yukl and Yukl, 2002). Thus, understanding is key for effective leadership, and these

circumstances were faced by Bill Gates, every now and then, in his life. Therefore, the

characteristics that were observed in Bill Gate's effective leadership styles were confidence and

optimism; traits (personality); ethics, honesty and values growth; the tactics of influence, the

behaviour of the leadership, and strong beliefs and assumptions (Yukl and Yukl, 2002).

Topic 2

In the following situations, autocratic decision-making is appropriate: when sufficient

information is acquired by the leader to make a particular decision; when decision quality is not

essential; when the dispute arises among the employees when there is a dispute between

organisation goals and employees (Mintzberg, 2009). However, a consultative style is

appropriate in the following circumstances of decision-making: when employees demanding

participation, although the leader has sufficient information to implement the decision; when

leaders are helped by means of employee consultation, as employees collect more information as

well as develop commitment, in the case when the leader has insufficient information; when the

consideration is organisation goals, and followers generally agree with them (Mintzberg, 2009).
In the case where a leader has insufficient information, a group-oriented decision style should be

implemented as following the certain attributes of employee commitment, consideration of

quality (Mintzberg, 2009).

Moreover, our spa and wellness centre goal is to explore new ways towards effective

decision-making so that the future outcomes are well established and well oriented in the means

of the centre. Our goal as a team is to find new paths where we can implement our strategies in

the well-being of the company, by focusing on the teamwork of the employees and engaging

them in the decision-making processes of the company. However, these strategies, no doubt,

need more advancement, which is currently adopted or occupied by the employees of the

company, but its further amendment requires additional skills with innovative approaches. To

explore new dimensions and infrastructures are the core objectives of the company, which

needed to be achieved so that the relationship with the clients are most favourable for the centre

(Mintzberg, 2009). The strong relationships are the assets for the company productivity;

therefore, the tactics that are most beneficial for the clients are needed to be invoked in the most

professional manner. In the modern world, the style of leadership that is required the most is

transformational leadership (Mintzberg, 2009). This type of leadership will not only help in

achieving the customer’s relationships but also develop better in inspiring the followers and

enables them to enact revolutionary change (Kaiser and Craig, 2008). Our company will more

focus towards the individual consideration, charisma and inspiration and intellectual stimulation,

and these all are directed towards transformational leadership. This will help our centre and

leaders to gain large-scale change (Kaiser and Craig, 2008).

and setting them purposefully for our organisation. Moreover, it is also needed that the

importance among all the staff members is delivered and they are aware of the consequences if

the mission is not valued or achieved for our organisation. As an executive, it is my foremost

duty to deliver the maximum by clarifying the needs to accomplish the objectives. Furthermore,

the relationship with the customers is an integral part of the success of the accomplished mission

that we are focusing our main objective upto.

Topic 3

Two-top-level organisational leader

The leadership qualities occupied by Jeff Bazos to make his company a turnover

of $6 billion every 20 minutes, are likely to see and the impact it had created on the

success of the company is however, cannot be ignored: The first leadership quality

possessed by Jeff Bazos is that he provides his employees dependence (Stone, 2013). As,

every employee is his own CEO in Amazon, which gives them more space to innovate,

think and come up with new concepts (Stone, 2013). They also have free space over their

projects; Moreover, his second leadership quality is that he conveys a meaningful vision

to his people, as Amazon has always been a one single place for everything, which has

favoured the people to get most out of it, at the most optimal costs; The relationship with

customers is yet another leadership quality that results in Amazon's success (Stone,

2013). In addition, for the past 18 years, Jeff had stuck up to three big ides at Amazon,

i.e. "Put the customer first. Invent. And be patient". The customers had always been the

foremost priority for Jeff from the start of Amazon, in order to accomplish the position,

where the company is currently sustained; Furthermore, he is also actually considerate

about being deliberately impatient, and strategically patient. He is always up to the

challenge, when people around him, says that something is impossible, he has a certainty

regarding it and believe it is achievable and is wilful concerning that vision; Therefore,

Jeff possess the quality of being a great learner, I have never seen anyone who learns the

way he does. He always seems to be curious about learning the new ways, opinions, and

new topics. This certainly helps his organisation to be as productive, as it is today (Stone,

2013).
 Anne Mulcahy

To become an effective leader, her leadership styles played the most significant

role, and, as she became the leader of her corporation and worked with all her workforce in the

unstable period, she had followed democratic leadership style. In addition, to get the company

back on track, she also pursued a Strategic Leadership style, and at that time, she made various

strategic decisions (Kandalec and Robertson, 2010). The Team Leadership style is also possessed

by her. Moreover, the traits of effective leadership included loyalty, which is an essential aspect

of a leader. Anne made some important decisions and changes to get the company back on the

road when Xerox was near economic failure (Kandalec and Robertson, 2010). During the

turbulent period of a company, by putting too much effort, she founded devoted leaders and loyal

workforce; another trait of leadership is that she always values her employees, whether a period

arises to sell divisions and cut jobs (Kandalec and Robertson, 2010). She stated that:

""Employees are a company's competitive advantage and greatest asset, and it is necessary to

make them feel engaged and participated, and that they are an integral part of the company's

success and productivity"; Accordingly, providing employees with a roadmap to develop

awareness in the reality of the company's objective (Kandalec and Robertson, 2010).

Challenge-Control Matrix Grid

HIGH EFFORT; LOW IMPACT HIGH EFFORT; HIGH IMPACT

The fundamental aspect of the two leaders, on Another thing which comprises high effort

which they focused for years, is their vision and results in high impact is the loyalty of

concerning their organisation targets and employees, which contributes to the company
goals for years. However, this is what I overall's success. In addition, this needs to be

should be seeking for my spa and wellness achieved for my organisation, and as an

centre for the upcoming future prospects. executive, it is my sole duty to ensure this

principle in a workplace with a greater

affection.
LOW EFFORT; LOW IMPACT LOW EFFORT; HIGH IMPACT

Moreover, another leadership trait that is Furthermore, the qualities observed in both

observed in the leaders of top-level leaders of top-level organisations were the

organisations is dealing with the crisis; spend patience and being honest and sincere towards

time in listening and strong communication. their objectives and goals. If I want to be an

As an executive in a centre, it is my foremost effective leader, these traits should be adapted

duty to deal with the issues that might arise in my leadership style.

with the time being, i.e. financial issues,

employees behaviour issues etc. As well as

listening appropriately and properly is also an

elementary principle along with strong

communication among the workforce and the

employees.
Topic 4

How should you use psychological tests with your new team?

I will use the psychological test to identify the strengths, drives, motivations and weaknesses of

an employee and will make sure that he is up to the challenge, which the particular designation

and job description is required. I will test his ability, by offering him a certain scenario or

situation, and then ask him to convince me by his marketing or advertising skills, that either he

can deliver his hundred per cent for the specific role or not. To be successful in a psychology

test, the self-assessment, ahead of time, is key for a job. A complete analysis of his abilities and

his expertise will be made and is judged based on the company's productivity for prospects in a

particular manner. Moreover, I will also use psychological tests to determine three-factor

taxonomy and, i.e. technical skills, interpersonal skills and conceptual skills. These all three

factors are equally important to judge the employees' strengths, drives, motivations and

weaknesses in a timely manner.

Whom should you select for your team? Why?

I will select my team based on their self-confidence, ability to work in tough situations,

their loyalty and their behaviour with other employees, as these are the vital traits of effective

leadership, than can lead to any organisation, reaching its potential and maximum benefits.

Moreover, their effective communication and listening, maintaining discipline, and their learning

ability are the qualities that I will look for when I am selecting my team for advertising and

marketing campaigns. Furthermore, the major quality and style of leadership, that will matter the

most is the way of communication, and how it influences the customers, as well as, relationships

will customer is equally important to match the needs of a specific job role. The team is selected

who are able to recover from their mistakes and do not blames or failures others.
Should issues of diversity be criteria for deciding on the make-up of your team? Why (and how)

or why not?

The technological and social changes are more considerate for younger generations than older

ones, and they tend to view cultural diversity as a positive factor. The issues of diversity should

be highlighted in the make-up of my team as it provides autonomous thinking and enjoyment of

life. Moreover, it also provides a desire for flexibility, spirituality, self-reliance and a balance

between personal and works life in the timeliest manner. The people are more concentrated and

engaged towards their goals if they are given the desire for autonomy and flexibilities in choices.

Diversity is an important factor in achieving long-term goals.

Kaiser, R.B., Hogan, R. and Craig, S.B., 2008. Leadership and the fate of

organizations. American Psychologist, 63(2), p.96.

Kandalec, P. and Robertson, R.W., 2010. Perspectives on Women in Leadership. Ethics &

Critical Thinking Journal, 2010(4).

Marshall, A., 2009. Principles of economics: unabridged eighth edition. Cosimo, Inc.

Mintzberg, H., 2009. The best leadership is good management. BusinessWeek: Online Magazine.

Nahavandi, A., 1997. The art and science of leadership (pp. 4-8). Upper Saddle River, NJ:

Prentice Hall.

Stone, B., 2013. The everything store: Jeff Bezos and the age of Amazon. Random House.

Yukl, G.A. and Yukl, G., 2002. Leadership in organizations.