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    Bahagian A Mengandungi LIMA Soalan. Jawab SEMUA.: BBPP1103 (SAMPLE 3)

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    Faidz Fuad
    This document contains a sample exam for a course on organizational behavior. It is divided into three parts. Part A contains 5 multiple choice questions about communication processes, motivation models, the differences between managers and leaders, path-goal theory, and characteristics of effective teams. Part B has 3 essay questions - the first asks about Herzberg's two-factor theory of motivation and its application to the workplace. The second asks about Fiedler's contingency theory and comparisons to other leadership models. The third addresses creativity, innovation, and challenges faced by change managers. Part C contains two essay questions, one evaluating factors influencing team performance and providing examples, and the other about control processes as a senior manager of a company.

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    Bahagian A Mengandungi LIMA Soalan. Jawab SEMUA.: BBPP1103 (SAMPLE 3)

    Uploaded by

    Faidz Fuad
    78 views4 pages
    This document contains a sample exam for a course on organizational behavior. It is divided into three parts. Part A contains 5 multiple choice questions about communication processes, motivation models, the differences between managers and leaders, path-goal theory, and characteristics of effective teams. Part B has 3 essay questions - the first asks about Herzberg's two-factor theory of motivation and its application to the workplace. The second asks about Fiedler's contingency theory and comparisons to other leadership models. The third addresses creativity, innovation, and challenges faced by change managers. Part C contains two essay questions, one evaluating factors influencing team performance and providing examples, and the other about control processes as a senior manager of a company.

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    bbpp1103_s3.pdf

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    This document contains a sample exam for a course on organizational behavior. It is divided into three parts. Part A contains 5 multiple choice questions about communication processes, motivation models, the differences between managers and leaders, path-goal theory, and characteristics of effective teams. Part B has 3 essay questions - the first asks about Herzberg's two-factor theory of motivation and its application to the workplace. The second asks about Fiedler's contingency theory and comparisons to other leadership models. The third addresses creativity, innovation, and challenges faced by change managers. Part C contains two essay questions, one evaluating factors influencing team performance and providing examples, and the other about control processes as a senior manager of a company.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    78 views4 pages

    Bahagian A Mengandungi LIMA Soalan. Jawab SEMUA.: BBPP1103 (SAMPLE 3)

    Uploaded by

    Faidz Fuad
    This document contains a sample exam for a course on organizational behavior. It is divided into three parts. Part A contains 5 multiple choice questions about communication processes, motivation models, the differences between managers and leaders, path-goal theory, and characteristics of effective teams. Part B has 3 essay questions - the first asks about Herzberg's two-factor theory of motivation and its application to the workplace. The second asks about Fiedler's contingency theory and comparisons to other leadership models. The third addresses creativity, innovation, and challenges faced by change managers. Part C contains two essay questions, one evaluating factors influencing team performance and providing examples, and the other about control processes as a senior manager of a company.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    BBPP1103 (SAMPLE 3)

    PART A / BAHAGIAN A

    Part A contains FIVE questions. Answer ALL.


    Bahagian A mengandungi LIMA soalan. Jawab SEMUA.

    QUESTION / SOALAN Marks / Markah

    1. State the elements involved in the communication process.

    Nyatakan elemen-elemen yang terlibat di dalam proses komunikasi.


    (4)

    2. Explain the two types of motivation models.

    Terangkan dua jenis model motivasi.


    (4)

    3. Differentiate between the role of a manager and a leader.

    Bezakan antara peranan pengurus dan pemimpin.


    (4)

    4. Describe the types of behaviour of a leader under the path-goal theory.

    Jelaskan jenis-jenis gelagat pemimpin di bawah teori path-goal.


    (4)

    5. List the characteristics of a team that a manager needs to know to ensure the success of the
    organisation.

    Senaraikan ciri-ciri sesebuah pasukan yang perlu diketahui oleh seorang pengurus untuk
    memastikan kejayaan sesebuah organisasi.
    (4)

    1
    BBPP1103 (SAMPLE 3)

    PART B / BAHAGIAN B

    INSTRUCTIONS / ARAHAN

    Part B contains THREE questions. Answer TWO ONLY.


    Bahagian B mengandungi TIGA soalan. Jawab DUA SAHAJA.

    QUESTION / SOALAN 1 Marks / Markah

    The two-factor approach study found that factors that incline toward job satisfaction are
    separated from the factors that incline towards dissatisfaction of jobs.

    a) Show the framework and explain the two-factor model that has been studied by Frederick
    Herzberg, Bernard Mausner and Barbara Snyderman.
    (8)

    b) In your opinion, which factor in (a) is mostly related with your workplace. Discuss.
    (12)
    (Total / Jumlah: 20)

    Kajian pendekatan dua faktor mendapati bahawa faktor-faktor yang cenderung ke arah kepuasan
    kerja adalah dipisahkan dari faktor-faktor yang cenderung kepada rasa tidak puas hati pekerjaan.

    a) Persembahkan rangka kerja dan terangkan model dua-faktor yang telah dikaji oleh Frederick
    Herzberg, Bernard Mausner dan Barbara Snyderman.

    b) Pada pendapat anda, faktor yang manakah dalam (a) paling berkaitan dengan tempat kerja
    anda. Bincangkan.

    QUESTION / SOALAN 2 Marks / Markah

    a) Describe the Fiedler contingency approach, including the major feature that distinguishes it
    from the rest of the situational approaches to leadership.
    (8)

    b) Distinguish the studies by Ohio State University and the Managerial Grid by Blake and
    Mouton.
    (12)
    (Total / Jumlah: 20)

    a) Jelaskan pendekatan kontingensi Fiedler, termasuklah ciri utama yang membezakannya


    daripada pendekatan-pendekatan situasi kepimpinan yang lain.

    b) Bezakan kajian oleh Ohio State University dan Managerial Grid oleh Blake dan Mouton.

    2
    BBPP1103 (SAMPLE 3)

    QUESTION / SOALAN 3 Marks / Markah

    Creativity and innovation are two aspects which are of concern to organisations in creating the
    products or services that will be offered to the consumer.

    a) Explain the factors that encourage creativity in the workplace.


    (10)

    b) Discuss the barriers faced by a change manager in implementing changes in an organisation.


    (10)
    (Total / Jumlah: 20)

    Kreativiti dan inovasi merupakan dua aspek yang dititikberatkan oleh organisasi-organisasi di dalam
    mereka cipta produk atau servis yang akan ditawarkan kepada pengguna.

    a) Terangkan faktor-faktor yang menggalakkan kreativiti di tempat kerja.

    b) Bincangkan halangan-halangan yang dihadapi oleh pengurus perubahan di dalam melaksanakan


    perubahan di dalam organisasi.

    3
    BBPP1103 (SAMPLE 3)

    PART C / BAHAGIAN C

    INSTRUCTIONS / ARAHAN

    Part C contains TWO questions. Answer ONE ONLY.


    Bahagian C mengandungi DUA soalan. Jawab SATU SAHAJA.

    QUESTION / SOALAN 1 Marks / Markah

    Many global companies today are using teams to achieve organisational goals.

    Evaluate the factors that may influence the levels of team performance in an organisation.
    Provide an example for each factor.
    (Total / Jumlah: 20)

    Kebanyakan syarikat global menggunakan pasukan untuk mencapai matlamat organisasi.

    Nilaikan faktor-faktor yang mungkin mempengaruhi tahap pencapaian pasukan di dalam sesebuah
    organisasi. Berikan satu contoh untuk setiap faktor.

    QUESTION / SOALAN 2 Marks / Markah

    You have been appointed as a senior manager in Corporate Venture Sdn. Bhd.

    Describe the steps involved in a control process. What forms of control would you use in
    Corporate Ventures?
    (Total / Jumlah: 20)

    Anda telah dilantik sebagai pengurus kanan di Corporate Ventures Sdn. Bhd.

    Huraikan langkah-langkah yang terlibat di dalam proses kawalan. Apakah bentuk-bentuk kawalan
    yang boleh digunakan oleh anda di dalam Corporate Ventures?

    END OF QUESTION PAPER/ KERTAS SOALAN TAMAT

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