Beijing Foreign Studies University

COURSE SYLLABUS

COURSE TITLE: Operations and Supply Chain Management

SEMESTER: Fall 2017 INSTRUCTOR: Yang, Xiaodong
LEVEL: Graduate EMAIL: [email protected]
PRE-REQUISITES: N/A OFFICE: IB 922
CREDIT HOURS: 1 OFFICE HOURS: by appointment

Class Type Days Time Room

Lecture TH 13:00 pm to 14:50 pm IB 322

COURSE DESCRIPTION

This course provides an introduction to the concepts and applications of Operations and Supply
Chain Management. Operations management is the design and management of the system that
develops outputs and then produces outputs by transforming input resources into outputs (both
products and services). Supply chain management is the management of the material flow from
the suppliers through the customers. This course is a survey of some of the major concepts,
tools and methods of operations and supply chain management. Topics include: Operations
Strategy, Process Analysis, Inventory Management, and Supply Chain Management.

1. Course Aims & Learning Objectives

² Course aims:
This course aims at understanding the role of operations management and how operations can
provide competitive advantage by:
• understanding the interaction between Operations, Supply Chain Management and other
business functions of the company (e.g., Marketing, Strategy, Finance, Logistics)
• understanding the managerial principles of Operations and Supply Chain Management
• discovering the main trends and issues in the field of Operations and Supply Chain
Management
• understanding the alternative configurations of supply chains and related decision criteria

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² Learning objectives:
• To understand the importance of operational issues and regular interactions with the field
• To evaluate processes on different dimensions
• To identify operations critical issues and to tackle them in a business situation
• To be sensitive to continuous improvement as a process and mindset
• To implement the right supply chain strategy for your products/services
• To be better prepared to discuss global and cross-functional integration issues related to
operations in the 21st century

2. Contribution to Mission & Contribution to learning goals

ü Holistic Education £Learning by doing £Human-centric values
Contribution to Mission
ü Resource integration £Innovative knowledge ü International view

£Goal 1：To have a broad knowledge and understanding of organizations

Contribution to learning goals：
Master of Management (Major
in Business £Goal 2: To be effective decision-makers
Administration(International
Business))
£Goal 3: To have a global perspective

Name: Office:
Director of Department
E-mail: Phone:
Name: Office:
Department Secretary
E-mail: Phone:

3. Learning Resources
· Required Resources

1. Gerard Cachon and Christian Terwiesch, 2012, Matching Supply with Demand: An Introduction to
Operations Management, 3rd ed., McGraw Hill.
2. Goldratt, Eliyahu M., and Jeff Cox, The Goal: A Process of Ongoing Improvement, 20th anniversary
edition, North River Press, Great Barrington, MA, 2004.
3. Janice H. Hammond, 2013, Core Reading: Managing Inventory, Harvard Business Publishing.
4. Laura R. Kopczak and M. Eric Johnson, The Supply-Chain Management Effect, MIT Sloan
Management Review, Spring 2003.
5. Hau L. Lee, The Triple-A Supply Chain, Harvard Business Review, October 2004.
6. Marshall L. Fisher, What is the Right Supply Chain for Your Product? Harvard Business Review,
March-April 1997.
7. Steven A. Melnyk, Edward W. Davis, Robert E. Spekman and Joseph Sandor, Outcome-Driven
Supply Chains, MIT Sloan Management Review, Winter 2010.
8. Thomas Olavson, Hau Lee and Gavin DeNyse, A Portfolio Approach to Supply Chain Design,
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Supply Chain Management Review, July/August 2010.

· Recommended Resources

1. Nigel Slack, Alistair Brandon-Jones and Robert Johnston, 2013, Operations Management, 7th ed.,
Pearson.
2. James P. Womack, Daniel T. Jones and Daniel Roos, 1990, The Machine that Changed the World,
Simon and Schuster.

4. Academic integrity
A student has an obligation to exhibit honesty and to respect the ethical standards of the academy in
carrying out his or her academic assignments. Without limiting the application of this principle, a student
may be found to have violated this obligation if he or she:

1. Refers during an academic evaluation to materials or sources, or employs devices, not authorized
by the instructor.
2. Provides assistance during an academic evaluation to another person in a manner not authorized
by the instructor.
3. Receives assistance during an academic evaluation from another person in a manner not
authorized by the instructor.
4. Engages in unauthorized possession, buying, selling, obtaining, or using of any materials intended
to be used as an instrument of academic evaluation in advance of its administration.
5. Acts as a substitute for another person in any academic evaluation process.
6. Utilizes a substitute in any academic evaluation procedure.
7. Practices any form of deceit in an academic evaluation proceeding.
8. Depends on the aid of others in a manner expressly prohibited by the instructor, in the research,
preparation, creation, writing, performing, or publication of work to be submitted for academic
credit or evaluation.
9. Provides aid to another person, knowing such aid is expressly prohibited by the instructor, in the
research, preparation, creation, writing, performing, or publication of work to be submitted for
academic credit or evaluation.
10. Presents as one's own, for academic evaluation, the ideas, representations, or words of another
person or persons without customary and proper acknowledgment of sources.
11. Submits the work of another person in a manner that represents the work to be one's own.
12. Knowingly permits one's work to be submitted by another person without the instructor's
authorization.
13. Attempts to influence or change one's academic evaluation or record for reasons other than
achievement or merit.
14. Indulges, during a class, examination session, or any other academic setting, in conduct that is so
disruptive or disrespectful as to infringe upon the rights of the instructor or fellow students.

Fails to cooperate, if called upon, in the investigation or disposition of any allegation of dishonesty pertaining
to another student, or any other breach of a student's obligation to exhibit honesty.

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5. Weekly Arrangements

Assignments or other
Week Date Content/Learning Activities
learning activities

1 Sept. 14 No Class

Read:
Introduction and Operations Strategy
2 Sept. 21 Chapter 1, Cachon and
Part 1
Terwiesch (2012)
Introduction and Operations Strategy
3 Sept. 28 Book Assignment announced
Part 2
Read:
Chapters 2.1-2.5, 3.1-3.5,
4 Oct. 5 No Class
4.1-4.3, Cachon and
Terwiesch (2012)
Read:
Process Analysis
5 Oct. 12 Chapters 7.1-7.3, Cachon
Part 1
and Terwiesch (2012)
Process Analysis Homework #1 announced,
6 Oct. 19
Part 2 due in class on Oct. 26
Read:
Inventory Management Core Reading: Managing
7 Oct. 26
Part 1 Inventory by Janice H.
Hammond
Inventory Management Homework #2 announced,
8 Nov. 2
Part 2 due in class on Nov. 9
Read:
1) The Supply-Chain
Management Effect by
Laura R. Kopczak and
M. Eric Johnson
2) The Triple-A Supply
Chain by Hau Lee
Supply Chain Management 3) What is the Right
9 Nov. 9
Part 1 Supply Chain for Your
Product? by Marshall
L. Fisher
4) Outcome-Driven
Supply Chains by
Melnyk et al.
5) A Portfolio Approach to
Supply Chain Design

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by Thomas Olavson,
Hau Lee and Gavin
DeNyse.
Supply Chain Management Homework #3 announced,
10 Nov. 16
Part 2 due data: TBD

15 Dec.21 Class Discussions on Book Assignment Book report due

Homework Assignments
Three graded problem assignments will be made. Each student must submit an individual
solution file for each problem that clearly indicates the suggested solution.

Book Assignment (Term Project)

Each student is asked to read The Goal and prepare a paper (no more than 8 pages (double-
spaced)) that discusses the most important lessons learned about managing operations. These
ideas will be shared during class discussions at the end of the semester.

Examination
There will be one final exam (closed book, with a sheet of notes allowed). Make-up
examinations will only be given in cases of serious, documented emergencies or if permission
is obtained from the instructor PRIOR to the scheduled examination time.

Attendance and Participation

Students are expected to make every effort to attend all classes. You should come to class
prepared to become involved in the discussion, and have read the specified material and
prepared questions about areas that were not clear to you, and offer observations about other
situations/examples that may help generate class discussion. The instructor will form a
subjective impression of your class participation.

6. Meetings
There will be a 2-hour meeting on December 21. In this meeting, you will share your ideas on
the most important lessons learned about managing operations based on your reading of the
book The Goal.

7. Teaching Approach

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ü Lecture £Study Group

ü CaseStudy £Seminar on Field Research
£e-Learning £Internship
£Project Adventure £Service Learning
£Role Playing £Independent Study
£Business Simulation Game £Dialogue Teaching
£Theater Learning ü Others Videos

8. Assessment
Table 1. Assessments and percentage
Assessment Task & Graded Details & Due date Weighting
Elements
Attendance and Class Participation 15%
Homework assignments 15%
Book Assignment 20%
Final Exam 50%

This class also follows the rules and expectations regarding letter grades provided by BFSU
and it also follows the grading curve policies. See table 2.

Table 2. Number and letter grade correspondence

Points Grade GPA
90-100 A 4.0
85-89 B+ 3.7
82-84 B 3.3
78-81 B- 3.0
75-77 C+ 2.7
72-74 C 2.3
68-71 C- 2.0
64-67 D+ 1.5
60-63 D 1.0
0-59 F 0