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This document is a project report submitted by Ashana Bansal to the Maharaja Agrasan Institute of Management Studies. The report studies customer satisfaction of State Bank of India. It contains an introduction outlining the objectives, research methodology and data collection process. It also includes chapters on the company profile of SBI, a SWOT analysis and findings of the study, recommendations, and conclusions. The report was completed under the guidance of assistant professor Jatin Vaid to fulfill the requirements for a Bachelor of Business Administration degree.

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Umesh Tyagi
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43 views2 pages

Part 1

This document is a project report submitted by Ashana Bansal to the Maharaja Agrasan Institute of Management Studies. The report studies customer satisfaction of State Bank of India. It contains an introduction outlining the objectives, research methodology and data collection process. It also includes chapters on the company profile of SBI, a SWOT analysis and findings of the study, recommendations, and conclusions. The report was completed under the guidance of assistant professor Jatin Vaid to fulfill the requirements for a Bachelor of Business Administration degree.

Uploaded by

Umesh Tyagi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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PROJECT REPORT

ON
“A STUDY OF CUSTOMER SATISFACTION OF SBI”
SUBMITTED IN PARTIAL FULFILLMENT FOR THE
AWARD OF THE
DEGREE OF BACHELOR OF BUSINESS
ADMINISTRATION

Under the Guidance of: SUMMITED BY:-


JATIN VAID ASHANA BANSAL
(ASSISTANT PROFESSOR) 10361101711

MAHARAJA AGRASEN INSTITUTE OF


MANAGEMENT STUDIES
AFFILIATED TO GURU GOBIND SINGH
INDRAPRASTHA UNIVERSITY, DELHI
PSP AREA, PLOT NO.1 SECTOR 22, ROHINI, DELHI-
110086
INDEX

Table of CONTENTS

Student declaration………………………………...i

Certificate from Guide…………………………….ii

Acknowledgement……………………………..…iii

Executive Summary…………………...….……....iv

CHAPTER-1

INTRODUCTION

1.1 Objectives of the study……….….2

1.2 Research Methodology of the study…….….3

1.3 Data Collection …………………………….4

1.3.1 Data Analysis.................................................5

1.3.2 Limitation…………………………………..6

CHAPTER -2

Company Profile……..9..........................................8-37

CHAPTER -3

SWOT Analysis and Findings………………….....39-41

CHAPTER -4

Recommendations………………………….……43

CHAPTER -5

Conclusion………………….……………………45

Bibliography…………………………………......46

Attendance Sheet…………………………………

Evaluation………………………………………

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