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Programming - Manual KX-TVM 200

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0% found this document useful (0 votes)

339 views190 pages

Programming - Manual KX-TVM 200

Uploaded by

SERVICE CENTER PABX 085289388205

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Voice Processing System

Programming Manual
KX-TVM50
Model KX-TVM200

Thank you for purchasing a Panasonic Voice Processing System.

Please read this manual carefully before using this product and save this manual for future use.

KX-TVM50/KX-TVM200: Version 1.0

Introduction
About this Programming Manual
This Programming Manual is designed to serve as an overall reference for programming the
Panasonic Voice Processing System using KX-TVM Maintenance Console. It explains how to use
KX-TVM Maintenance Console, and obtain the most out of system administration. The Programming
Manual is divided into the following sections:

Section 1, Programming Instructions

Describes how to install, start, and operate KX-TVM Maintenance Console.

Section 2, KX-TVM Maintenance Console Operating Instructions

Describes in detail each parameter that can be programmed using KX-TVM Maintenance Console.

Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.

Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.

References Found in the Programming Manual

Installation Manual References

The Voice Processing System Installation Manual provides instructions detailing the installation and
maintenance of the VPS. Relevant sections from the Installation Manual are listed throughout the
Programming Manual for your reference.

Feature Manual References

The Voice Processing System Feature Manual is an overall reference describing VPS features.
Sections from the Feature Manual are listed throughout the Programming Manual for your reference.

Programming Manual References

Related sections of the Programming Manual are listed for your reference.

Subscriber's Manual References

The Voice Processing System Subscriber's Manual describes how subscribers can access
commonly used VPS features and functions with their extensions and mailboxes. Relevant sections
from the Subscriber's Manual are listed throughout the Programming Manual for your reference.

Links to Other Pages and Manuals

If viewing this Programming Manual with a PC, certain items are linked to different sections of the
Programming Manual and other Voice Processing System manuals. Click on a link to jump to that
section. Linked items include:
• Installation Manual References
• Feature Manual References
• Programming Manual References
• Subscriber's Manual References

2 Programming Manual
Note
• For KX-TD500, KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk
group.
• Model number suffixes are omitted throughout this manual.

Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.

Programming Manual 3
Table of Contents
1 Programming Instructions..................................................................... 7
1.1 Introduction ......................................................................................................................8
1.1.1 System Administration .......................................................................................................8
1.1.2 Password Security..............................................................................................................8
1.2 Installing and Starting KX-TVM Maintenance Console.................................................9
1.2.1 Installing KX-TVM Maintenance Console...........................................................................9
1.2.2 Starting KX-TVM Maintenance Console ..........................................................................10
1.3 File ...................................................................................................................................13
1.3.1 File—New.........................................................................................................................13
1.3.2 File—Open .......................................................................................................................13
1.3.3 File—Save........................................................................................................................14
1.3.4 File—Save As...................................................................................................................14
1.3.5 File—Exit..........................................................................................................................14
1.4 Connect...........................................................................................................................15
1.4.1 Connect—USB.................................................................................................................15
1.4.2 Connect—LAN (Optional for KX-TVM50).........................................................................15
1.4.3 Connect—Modem (optional) ............................................................................................15
1.4.4 Connect—Disconnect ......................................................................................................16
1.5 Edit ..................................................................................................................................17
1.5.1 Edit—Undo.......................................................................................................................17
1.5.2 Edit—Cut..........................................................................................................................17
1.5.3 Edit—Copy .......................................................................................................................17
1.5.4 Edit—Paste ......................................................................................................................17
1.5.5 Edit—Select All ................................................................................................................17
1.5.6 Edit—Delete .....................................................................................................................18
1.6 View .................................................................................................................................19
1.6.1 View—Tool Bar.................................................................................................................19
1.6.2 View—Status Bar .............................................................................................................19
1.6.3 View—Shortcut Bar..........................................................................................................19
1.6.4 View—Utility Bar ..............................................................................................................19
1.7 Go To ...............................................................................................................................20
1.7.1 Go To—Mailbox Settings..................................................................................................20
1.7.2 Go To—Class Of Service .................................................................................................20
1.7.3 Go To—PORT/TRUNK Service........................................................................................20
1.7.4 Go To—Service Settings ..................................................................................................20
1.7.5 Go To—System Parameters.............................................................................................20
1.7.6 Go To—H/W Settings .......................................................................................................21
1.7.7 Go To—Reports ...............................................................................................................21
1.7.8 Go To—System Security ..................................................................................................21
1.8 Utility ...............................................................................................................................22
1.8.1 Utility—Quick Setup .........................................................................................................22
1.8.2 Utility—System Back Up ..................................................................................................23
1.8.3 Utility—System Prompts Customisation...........................................................................25
1.8.4 Utility—Line Status...........................................................................................................26
1.8.5 Utility—System Trace .......................................................................................................27
1.8.6 Utility—System Maintenance ...........................................................................................28
1.8.7 Utility—System Initialise/Restart ......................................................................................28

4 Programming Manual
1.8.8 Utility—Diagnostic ........................................................................................................... 29
1.8.9 Utility—Programmer Code............................................................................................... 30
1.8.10 Utility—Commands.......................................................................................................... 30
1.8.11 Utility—Software Version ................................................................................................. 30
1.8.12 Utility—LAN Settings ....................................................................................................... 30
1.8.13 Utility—Default Parameters ............................................................................................. 31
1.8.14 Utility—Set Language...................................................................................................... 31

2 KX-TVM Maintenance Console Operating Instructions.....................33

2.1 Mailbox Settings ............................................................................................................ 34
2.1.1 Mailbox Settings Screen.................................................................................................. 34
2.1.2 Default Mailbox Template ................................................................................................ 34
2.1.3 Mailbox Parameters......................................................................................................... 36
2.1.4 Notification Parameters ................................................................................................... 42
2.1.5 External Message Delivery.............................................................................................. 48
2.1.6 Auto Forwarding .............................................................................................................. 49
2.1.7 Personal Distribution List ................................................................................................. 51
2.1.8 Personal Custom Service ................................................................................................ 52
2.1.9 Remote Call FWD to CO ................................................................................................. 54
2.1.10 Automatic Log-in.............................................................................................................. 55
2.1.11 E-mail Option................................................................................................................... 57
2.2 Class of Service............................................................................................................. 59
2.2.1 Class of Service .............................................................................................................. 59
2.2.2 Personal Options ............................................................................................................. 63
2.3 Port/Trunk Service......................................................................................................... 68
2.3.1 Service Group ................................................................................................................. 69
2.4 Service Settings ............................................................................................................ 73
2.4.1 Caller ID/DID/PIN Call Routing........................................................................................ 74
2.4.2 Holiday Settings............................................................................................................... 76
2.4.3 Parameters ...................................................................................................................... 80
2.4.4 Custom Service ............................................................................................................... 88
2.5 System Parameters ....................................................................................................... 98
2.5.1 Mailbox Group ................................................................................................................. 98
2.5.2 Extension Group............................................................................................................ 101
2.5.3 System Caller Name Announcement ............................................................................ 103
2.5.4 Parameters .................................................................................................................... 105
2.6 Hardware (H/W) Settings............................................................................................. 137
2.6.1 Global Parameters......................................................................................................... 137
2.7 Reports......................................................................................................................... 146
2.7.1 Mailbox Information Report ........................................................................................... 147
2.7.2 Call Account Report ...................................................................................................... 151
2.7.3 Port Usage Report......................................................................................................... 152
2.7.4 HDD (Memory) Usage Report ....................................................................................... 153
2.7.5 Mailbox Usage Report ................................................................................................... 154
2.7.6 Fax Call Report.............................................................................................................. 156
2.7.7 Call Handling Statistic Report........................................................................................ 157
2.7.8 Custom Service Report ................................................................................................. 159
2.7.9 Message Status Report................................................................................................. 160
2.7.10 Subscriber Setup Report ............................................................................................... 161
2.7.11 Security Information Report........................................................................................... 162
2.7.12 Hourly Statistics Report................................................................................................. 163

Programming Manual 5
2.7.13 E-mail Report .................................................................................................................164
2.8 System Security ...........................................................................................................165
2.8.1 Administrator ..................................................................................................................165
2.8.2 Subscriber ......................................................................................................................168

Glossary .................................................................................................... 171

Index .......................................................................................................... 183

6 Programming Manual
Section 1
Programming Instructions

This section describes how to install, start, and operate KX-

TVM Maintenance Console.

Programming Manual 7
1.1 Introduction

1.1 Introduction

1.1.1 System Administration

VPS programming can be performed by the System Administrator, System Manager, and Message
Manager. While the System Manager and Message Manager can use their telephones to program
the PBX, the System Administrator must use KX-TVM Maintenance Console and a PC. The type of
programming performed by each is very different.
VPS programming performed by the System Administrator is referred to as "system administration".
System administration involves creating or changing VPS settings that control the manner in which
VPS performs, and is usually done before any other programming. (The system manager can
program some of these parameters with a telephone.)
System administration can be performed by only one person at a time: a second person attempting
to program the VPS will be denied access to system administration.

1.1.2 Password Security

To maintain system security, a password is required to perform system programming. When KX-TVM
Maintenance Console is started for the first time, the Quick Setup needs to be set. Then, you will be
asked to set the system password before the setup. To avoid unauthorised access and possible
fraudulent dialling, do not disclose the password.
Warning to the Administrator regarding the system password
1. Please inform the customer of the importance of the password and the possible dangers if
it becomes known to others.
2. To avoid unauthorised access and possible fraudulent dialling, maintain the secrecy of the
password.
3. Please change the password periodically.
4. To prevent unauthorised access, we strongly recommend selecting a long and random
password.
5. If the system password is forgotten, you can find it by examining a backup of the system
programming.
a) If you have a backup of the system data, you can find the password by loading the
backup system data into a PC, and checking the password using the KX-TVM
Maintenance Console software. For more information on how to back up the system
data, refer to 1.8.2 Utility—System Back Up.
b) The system password can be extracted from backup copies of the system data file.
Handle each backup with care to avoid unauthorised access to the system password.
c) If you do not have a backup of the system data, you have to reset the VPS to its factory
defaults and reprogram it, therefore, we recommend maintaining a backup of the
system data.

8 Programming Manual
1.2 Installing and Starting KX-TVM Maintenance Console

1.2 Installing and Starting KX-TVM Maintenance

Console

1.2.1 Installing KX-TVM Maintenance Console

System programming, diagnosis, and data upload/download can be performed with a PC using the
KX-TVM Maintenance Console software.
This section briefly describes how to install and start KX-TVM Maintenance Console on a PC that is
connected to the VPS via USB.

System Requirements
Operating System
• Microsoft ® Windows ® 98 SE, Windows 2000, or Windows XP
Hardware
• CPU: 133 MHz Intel ® Pentium ® or faster
• RAM: At least 64 MB of available RAM (128 MB recommended)
• Hard disk space: At least 100 MB of space for the installation, and approximately 2 MB of
additional space for user files.

Software Installation
1. Copy the KX-TVM Maintenance Console setup file to a local drive on the
PC. (Its icon is shown here, on the left.)
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
4. Click Finish.
5. Click OK.

Note
• To install or uninstall the software on a PC running Windows 2000 Professional or Windows
XP Professional, you must be logged in as a user which is in either the "Administrators" or
"Power Users" group.
• When the VPS is first connected to the PC via USB, a wizard should appear and ask you to
select the appropriate USB driver. Browse for and select the KX-TVM USB driver, which is
copied to the local drive during installation.

Programming Manual 9
1.2 Installing and Starting KX-TVM Maintenance Console

1.2.2 Starting KX-TVM Maintenance Console

Note
• The screenshots shown here are for reference only, and may differ from the screens
displayed on your PC.

1. Click the KX-TVM Maintenance Console shortcut

icon. Its icon is shown here, on the left.

2. Select the appropriate VPS model.

3. The Set Default Parameters window is displayed the

first you start KX-TVM Maintenance Console. Select
the TVM Type, PBX Type, and Integration Mode.
Change the default parameters listed in the window
if necessary, then click OK.

Note
• If you have already used KX-TVM
Maintenance Console to change the
administrator password, the Enter
Programmer Code dialog box is displayed.
Enter the previously set Programmer Code
and click OK.

10 Programming Manual
1.2 Installing and Starting KX-TVM Maintenance Console

4. The main window is displayed.

5. Click Connect → USB from the menu bar, or click

Connect on the shortcut bar, select USB in the
Connection Mode dialogue box and click Next.

Note
• To connect to the VPS via USB, the KX-
TVM USB driver must be installed on the
PC, as explained above in "Installing KX-
TVM Maintenance Console".

6. Select the VPS as the desired USB device, enter the

password (default: 1234), then click Next.

7. Click Finish when the message Connected! is

displayed.
8. You may now begin programming the VPS. To
choose the area you would like to begin
programming, click the desired icon in the Shortcuts
menu.

Programming Manual 11
1.2 Installing and Starting KX-TVM Maintenance Console

Note
• If starting KX-TVM Maintenance Console for the first time, use the Quick Setup utility to set
the administrator's password and other basic parameters (see 1.8.1 Utility—Quick Setup).
• Software features, design, and system requirements are subject to change.

Software
When KX-TVM Maintenance Console is started, you can choose to program the VPS in either Batch
mode or Interactive mode.
a) Batch mode
Batch mode allows you to create new system data files and make modifications to system data
files saved on your PC without being connected to the VPS. Later, when you connect to the VPS,
the system data stored in the PC can be uploaded to the VPS.
When you create a new system data file or open an existing data file stored in the PC, KX-TVM
Maintenance Console enters Batch mode (see "1.3 File").
b) Interactive mode
Interactive mode allows you to directly modify the system data and settings saved in the VPS's
memory from a PC that is connected to the VPS. This mode displays the system data that is
currently being used by the VPS. Data can be modified and results displayed in real time. To
enter Interactive mode, select an option from the Connect menu (see "1.4 Connect").

Standard Buttons
There are several standard buttons that are displayed on many screens within KX-TVM Maintenance
Console.
The standard buttons are as follows:

Button Function
OK Accepts the settings that were made in the current screen and
closes the screen.
Apply Accepts the settings that were made in the current screen and
leaves the screen open.
Cancel Ignores any changes made in the current screen and returns to
the previous screen.
Help Displays the relevant help topic for the current screen.

12 Programming Manual
1.3 File

1.3 File
The File menu allows you to create, open or save a data file. If "New" or "Open" are selected, KX-
TVM Maintenance Console enters Batch mode.

1.3.1 File—New
Creates a new system data file, and puts KX-TVM Maintenance Console in Batch mode. All settings
are in their initial or default state. To upload the file created here to the VPS, see "1.8.2 Utility—
System Back Up".

Note
• Since selecting this option creates a new system data file, uploading this new file to the VPS
as is will overwrite any settings that are saved in the VPS's memory. Use with care.

To create a new system data file

1. From the File menu, select New.

1.3.2 File—Open
Opens a system data file saved on the PC, and puts KX-TVM Maintenance Console in Batch mode.

When opening a file created with an older version of KX-TVM Maintenance Console such as version
1.0, you will be asked whether you want to convert the data for use with the current version or not.
Using the data without converting may result in certain data being loaded to an incorrect destination,
and is not recommended.

System data files for unsupported VPS models cannot be opened. Only files saved with KX-TVM
Maintenance Console can be opened.
To upload the file modified here to the VPS, see "1.8.2 Utility—System Back Up".

To open a system data file

1. From the File menu, select Open.
The Open dialog box will be displayed.
2. Navigate to the folder containing the system data file you want to open.
3. Select the file.
4. Click Open.
If the file was created with an older version of KX-TVM Maintenance Console, you will be asked
if you want to convert the data.
a) Click Yes to convert the data for use with the current version of KX-TVM Maintenance
Console.
Enter a name for the new converted system data file.
b) Click No to open the file without converting it (not recommended).

Programming Manual 13
1.3 File

1.3.3 File—Save
Overwrites the previously saved system data file with the system data currently being modified.
To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up".

To save a system data file

• From the File menu, select Save.
If the data has never been saved, the Save dialog box will be displayed. For more details, see
"1.3.4 File—Save As".

1.3.4 File—Save As
Saves the system data file being modified with the name chosen by the user.
To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up".

To save a system data file with a new name

1. From the File menu, select Save As.
2. Navigate to the folder in which you want to save the file.
3. Enter a file name, or select a file to overwrite.
4. Click Save.
If choosing to overwrite another file, a warning message will be displayed.
a) Click Yes to overwrite.
b) Click No to return to the previous screen.

1.3.5 File—Exit
Closes KX-TVM Maintenance Console.

To exit KX-TVM Maintenance Console

• From the File menu, select Exit.
If the system data file being modified has not been saved, a warning message will be displayed,
giving you the option to save the file.
a) Click Yes to save the file and exit KX-TVM Maintenance Console.
b) Click No to discard the changes and exit KX-TVM Maintenance Console.

14 Programming Manual
1.4 Connect

1.4 Connect
The Connect menu allows you to directly program the VPS in Interactive mode. When connecting,
you are required to enter the password corresponding to the Programmer Code entered when starting
KX-TVM Maintenance Console.

1.4.1 Connect—USB
Connects to the VPS through the USB port on the VPS.

To connect using USB

1. From the Connect menu, select USB.
2. Enter the password used to log on to KX-TVM Maintenance Console.
3. Click Next, and Finish when the connection is completed.

1.4.2 Connect—LAN (Optional for KX-TVM50)

Connects to the VPS through the LAN port of the VPS.

Note
• Before you connect to the VPS via LAN, you must first assign an IP address to the VPS. See
"1.8.12 Utility—LAN Settings" to assign an IP address.

To connect using a LAN

1. From the Connect menu, select LAN (TCP/IP).
2. Enter the password used to log on to KX-TVM maintenance Console and IP Address.
3. Click Next, and Finish when the connection is completed.

1.4.3 Connect—Modem (optional)

Connects to the VPS through the modem.
To access the VPS remotely using this feature, a remote modem card must be installed. For more
details, see "2.7.4 Modem Card (KX-TVM296)" in Installation Manual.
To connect via modem, the following settings must be entered to match the settings of the modem
and/or PC.

Setting Values Description

Phone No. – Enter the phone number to dial into the VPS.
Port No. – Specify the number of ports.
Password – Enter the password used to log on to KX-
TVM Maintenance Console.

Programming Manual 15
1.4 Connect

To connect using a modem

1. From the Connect menu, select Dial-up (Modem).
2. Enter the password and the settings as required, or choose a previously stored profile from the
Profile Name drop-down list.
3. Click Next, and Finish when the connection is completed.

1.4.4 Connect—Disconnect
Closes the connection between KX-TVM Maintenance Console and the VPS.

To disconnect
1. From the Connect menu, select Disconnect.
2. Click Yes.

16 Programming Manual
1.5 Edit

1.5 Edit
The Edit menu allows you to easily edit data in KX-TVM Maintenance Console.

1.5.1 Edit—Undo
Returns the last changed setting to its previous value.

To undo
• From the Edit menu, select Undo.

1.5.2 Edit—Cut
Cuts the selection and places it in the clipboard.

To cut
• Select an area of text.
• From the Edit menu, select Cut.

1.5.3 Edit—Copy
Copies the selection and places it in the clipboard.

To copy
• Select an area of text.
• From the Edit menu, select Copy.

1.5.4 Edit—Paste
Inserts the contents of the clipboard.

To paste
• Place the cursor in the desired location.
• From the Edit menu, select Paste.

1.5.5 Edit—Select All

Selects the entire document.

To select all
• From the Edit menu, select Select All.

Programming Manual 17
1.5 Edit

1.5.6 Edit—Delete
Deletes selected items.

To delete
• Select an item to be highlighted.
• From the Edit menu, select Delete.

18 Programming Manual
1.6 View

1.6 View
The View menu allows you to hide/show the Tool Bar, Status Bar, Shortcut Bar, and Utility Bar.

1.6.1 View—Tool Bar

Selects whether the tool bar, which provides icons allowing easy access to commonly used functions,
is displayed or not.

To hide/show the tool bar

• From the View menu, select or deselect Tool Bar.

1.6.2 View—Status Bar

Selects whether the status bar, which shows the connection status at the bottom of the windows, is
displayed or not.

To hide/show the status bar

• From the View menu, select or deselect Status Bar.

1.6.3 View—Shortcut Bar

Selects whether the shortcut bar, which provides icons allowing easy access to each setting window,
is displayed or not.

To hide/show the shortcut bar

• From the View menu, select or deselect Shortcut Bar.

1.6.4 View—Utility Bar

Selects whether the utility bar, which provides icons allowing easy access to each utility command,
is displayed or not.

To hide/show the utility bar

• From the View menu, select or deselect Utility Bar.

Programming Manual 19
1.7 Go To

1.7 Go To
The Go to menu allows easy access to each setting window of KX-TVM Maintenance Console.

1.7.1 Go To—Mailbox Settings

Opens the Mailbox Settings screen.

To go to
• From the Go To menu, select Mailbox Settings and a sub-section.

1.7.2 Go To—Class Of Service

Opens the Class Of Service screen.

To go to
• From the Go To menu, select Class Of Service and a sub-section.

1.7.3 Go To—PORT/TRUNK Service

Opens the PORT/TRUNK Service screen.

To go to
• From the Go To menu, select PORT/TRUNK Service.

1.7.4 Go To—Service Settings

Opens the Service Settings Service screen.

To go to
• From the Go To menu, select Service Settings Service and a sub-section.

1.7.5 Go To—System Parameters

Opens the System Parameters screen.

To go to
• From the Go To menu, select System Parameters and a sub-section.

20 Programming Manual
1.7 Go To

1.7.6 Go To—H/W Settings

Opens the H/W Settings screen.

To go to
• From the Go To menu, select H/W Settings.

1.7.7 Go To—Reports
Opens the Reports screen.

To go to
• From the Go To menu, select Reports and a sub-section.

1.7.8 Go To—System Security

Opens the System Security screen.

To go to
• From the Go To menu, select System Security.

Programming Manual 21
1.8 Utility

1.8 Utility
The Utility menu provides access to the following functions and utilities:

– Quick Setup
– System Back Up
– System Prompts Customisation
– Line Status
– System Trace
– System Maintenance
– System Initialise/Restart
– Diagnostic
– Programmer Code
– Commands
– Software Version
– LAN Settings
– Default Parameters
– Set Language

To select an item from the Utility menu, click Utility in the menu bar, then select the desired function
or utility.
Certain Utility menu items are also available from the Tool Bar (System Back Up, Line Status, System
Trace, System Initialise/Restart and Commands).

1.8.1 Utility—Quick Setup

The Quick Setup utility allows you to set essential VPS parameters quickly and easily. It is particularly
useful when connecting to the VPS for the first time or after initialising the VPS. The following settings
can be programmed with the Quick Setup utility:

– System Security
– PBX Environment
– Mailbox Edit
– Port/Trunk Setting
– Time Setting

Note
• Set the desired parameters in each screen then click Next or Back to go to the desired
screen.
• The Auto Configuration utility is available from the PBX Environment screen. This utility
allows you to automatically create mailboxes for several extensions at once. When you click
Next on the PBX Environment screen, Auto Configuration dialogue box appears. Click
OK to start Auto configuration, or Cancel to skip Auto Configuration and go to the next
setting screen. Auto Configuration is available only in Interactive Mode and with Panasonic
KX-T series PBXs using APT/DPT integration.

22 Programming Manual
1.8 Utility

• In the Quick Setup-Finish window, you can change system date and time. You can click
Finish to save the parameters, and "Quick Setup Completed" dialogue box appears. Click
YES to save the settings, or NO if you want to modify some settings.

1.8.2 Utility—System Back Up

The following system programming data, system parameters, and voice data can be backed up or
restored as individual files.
The Schedule Backup utility can be used to create backup as scheduled.
The Backup History utility can be used to view a record of previous backups.

a) Program
– System Program
– DSP Program
b) System Parameters
c) System Prompts
– Installed Prompt
– Custom Service Menu
– Company Name
– Company Greeting
– System Mailbox Group Voice Label
– System Caller Name
– Prompt Selection
– Hold Announce Menu
– Extension Group Voice Label
d) Mailbox Prompts
– Owner Name
– Personal Greetings
– Personal Caller ID Name
– Interview
– Personal Group List Name
– EMD List Member Name
e) Mailbox Messages

Follow the steps below to use the System Back Up utility:

[Creation of Backup]
1. Click Utility in the menu bar.
2. Select System Back Up and Make Backup….
(You can click the icon in the tool bar instead of step 1 and 2.)
3. Check the desired item(s) to backup.
4. Click "Folder" icon.
The Save dialogue box appears.
5. Navigate to the folder where to wish to save the system backup file.
6. Click OK, then click Next.

Programming Manual 23
1.8 Utility

7. Check either All Mailboxes or select the mailboxes you wish to backup, then click Next to select
mailboxes for Mailbox Messages.
8. Check either All Mailboxes or select the mailboxes you wish to backup.
9. Click Backup.
Note
• The system will prepare the data to be backed up, and the backup will begin about 30
seconds later. The time needed to backup the data will vary depending on the connection
method, communication speed, and the amount of data that is being backed up.
• Deleted messages will not be backed up by the backup of the Mailbox Messages.
[Restoration of Backup Data]
1. Click Utility in the menu bar.
2. Select System Back Up and Restore the backup data.
(You can click the icon in the tool bar instead of step 1 and 2.)
3. Click "Folder" icon.
The Open dialogue box appears.
4. Navigate to the folder containing the desired backup file and select the file.
5. Click Open, then click Restore.
Note
• For KX-TVM50: The built-in flash memory must have space available to accommodate the
restored data. If the backed up data is larger than the space available in the flash memory,
the data cannot be restored.
[Backup History]
1. Click Utility in the menu bar.
2. Select System Back Up and Backup History.
(You can click the icon in the tool bar instead of step 1 and 2.)
The following status of backup history can be checked in the Backup History dialogue box:
– Description
– Completion Status (COMPLETED/NODATA/Error)
– Date & Time
– Total Elapsed Time (MM:SS)
3. Click Close.
[Schedule Backup]

Note
• In order to use this feature, you need to upgrade the KX-TVM Maintenance Console
software on a PC connected to the VPS.
1. Click Utility in the menu bar.
2. Select System Back Up and Schedule Backup.
3. Check the desired data to backup as scheduled.
4. Click …. The Save dialogue box appears.
5. Navigate to the folder where to wish to save the system backup file.
6. Click OK, then click Next.
7. Check either All Mailboxes or select the mailboxes you wish to backup, then click Next to select
mailboxes for Mailbox Messages.

24 Programming Manual
1.8 Utility

8. Check either All Mailboxes or select the mailboxes you wish to backup, then click Next to set
the other parameters.
9. Set the parameters.
1. Enter a description for the backup file (max. 32 characters).
2. Overwrite: Select "Yes" or "No" to determine whether old backup files will be overwritten by
new ones.
3. Specify the desired backup schedule (Daily/Weekly/Monthly/Yearly/Specific dates – specify
the date and time)
10. Click Finish.

1.8.3 Utility—System Prompts Customisation

The System Prompts Customisation screen is used to view, play, add, edit, or delete system prompts.
The System Administrator can also check the prompt number and text for these prompts. The
following categories of system prompts can be customised from the System Prompts Customisation
screen:
a) System Guidance
b) Custom Service Menus
c) Company Greetings
d) Others
– Company Name
– Language Select Menu
– Hold Announce Menu
– Mailbox Group List Label
– Extension Group List Label
– System Caller ID Name

Follow the steps to customise System Prompts:

1. Click Utility in the menu bar.
2. Select System Prompts Customisation.
3. Select a tab in the System Prompts Customisation dialogue box.
[Deletion]
The System Administrator is able to delete the specific System Prompt or the installed language used
for System Prompts.
To delete the specific system prompt:
1. Select the desired prompt number.
2. Click Delete.
3. Click OK.
To delete the installed language for system prompt:
1. Select the desired language, Guidance No.
2. Click Delete.
3. Click OK.
[Record of System Prompt]
1. Select the desired System Prompt to record, and click Play/Record.

Programming Manual 25
1.8 Utility

2. Select "Record from extension" or "Import from recorded file".

When "Record from extension" is selected
1. Specify the extension number of the telephone used for recording, then click Connect.
2. When the specified extension rings, go off-hook.

3. Click (record), (stop), or (play) to record or play a

system prompt.
4. Click Disconnect.
5. Click OK.
When "Import from recorded file" is selected
1. Click ….
The Open dialogue box appears.
2. Navigate to the folder containing the WAV files you wish to import. (WAV files must meet the
following specifications: IMA ADPCM codec, 8.000 kHz, 4-bit, mono.)
3. Select the desired WAV file.
4. Click Open to import the file.
5. Click OK.
[Start/Stop Playback of System Prompt]
1. Select the desired system prompts.
2. Click Play/Record.
3. Click Play or Stop.

1.8.4 Utility—Line Status

The System Administrator can confirm the condition of each port and turn on/off VPS Call
Progression Mode.

Follow the steps below to use the Line Status utility:

1. Click Utility in the menu bar.
2. Select Line Status.
(You can click the icon in the tool bar instead of step 1 and 2.)
The Line Status screen includes the Port Activity List which displays each port's status and
number, as well as the current setting of Port Parameters. The screen will be updated every 2
seconds. Each port's status will be displayed as follows:
– "Ready": The port is ready to be used.
– "Incoming Call": The port is handling an incoming call.
– "Outgoing Call": processing sending service
– "DSP Reset": processing DSP reset disposition
– "PT Connect": processing PT connect disposition
– "Offline": Off Line Mode
[Turning on VPS Call Progression Mode]
1. Select the desired port and click Open Line.
2. Select Selected Lines to turn on the selected port, or select All Lines to turn on the all
ports.

26 Programming Manual
1.8 Utility

[Turning off VPS Call Progression Mode]

1. Select the desired port and click Close Line.
2. Select Selected Lines to turn off the selected port, or select All Lines to turn off the all
ports.
3. Click Close.

1.8.5 Utility—System Trace

The System Administrator can monitor VPS activities and log the activities into a separate file. The
following data can be logged for each port or all ports:
– DTMF/Dial: DTMF signals sent and received by the VPS.
– Guidance: guidance data that the VPS played.
– Message: the VPS activity on messages such as creating, playing and deleting.
– Process Event: events occurred between the VPS processes such as Application, Call
Processor and DSP.
– Caller ID: Caller ID received from the PBX.
– Error: system errors.
– DID: DID number received from the connected PBX.
– PIN: PIN received by the VPS.

There are 2 methods for System Trace.

a) Real Time Trace: monitors the trace data of the selected port. Also, it is possible to log the
monitoring data as a file.
b) Internal Trace: logs the trace data of the selected port automatically in the system.
Follow the steps below to monitor or log the system trace data.
1. Click Utility in the menu bar.
2. Select System Trace.
(You can click the icon in the tool bar instead of step 1 and 2.)
Real Time Trace
1. Select Real Time Trace.
2. Check Enable/Disable Trace Data.
3. Check the data and port you wish to monitor.
4. Click …, navigate the folder to save the monitored data as a file.
5. Click Apply.

Note
• During the "Real Time Trace", following features cannot be used:
– Other features in the Utility menu
– Recording features on a PC connected to the VPS (for Mailbox Group, Extension
Group, System Caller Name, and Custom Service)
Internal Trace
1. Select Internal Trace.
2. Select Setting, Display, or Trace Clear.
– Setting: Disables or enables the Internal Trace feature, and specifies the data and port
you wish to log.

Programming Manual 27
1.8 Utility

– Display: Displays the trace data.

– Trace Clear: Clears saved trace data.

1.8.6 Utility—System Maintenance

The System Administrator can maintain the VPS using System Maintenance.
Follow the steps below for System Maintenance:
1. Click Utility in the menu bar.
2. Select System Maintenance.
3. Edit parameters in the System Maintenance dialogue box.
4. Click OK.

System Maintenance Mode

Specifies whether to enable or disable System Maintenance Mode.

Value Range
Disable, Enable

System Maintenance Start Time

Specifies the System Maintenance start time.

Value Range
HH:MM (HH: Hour, MM: Minute)

HDD Auto Stand-by Mode

Specifies whether to enable or disable HDD Auto Stand-by Mode.

Value Range
Disable, Enable

HDD Auto Stand-by Delay Time

Specifies the length of time that the VPS waits before activating HDD Auto Stand-by Mode. If the time
period expires without the access to HDD, the VPS will function HDD Auto Stand-by Mode.

Value Range
0 min–21 min, 31 min/60 min

1.8.7 Utility—System Initialise/Restart

The System Initialise/Restart is used to restart the VPS. There are 2 methods as follows:

28 Programming Manual
1.8 Utility

a) Initialise System: clears all voice data except the installed system guidance, and returns all
system parameters to their default settings. The System Administrator has to specify the
following parameters before initialising the system:
– Mailbox No. Length
– System Manager's Mailbox No.
– Message Manager's Mailbox No.
b) Restart System: restarts the system. The VPS is not initialised.

Follow the steps below to initialise or restart the VPS:

1. Click Utility in the menu bar.
2. Select System Initialise/Restart.
Initialise System
1. Select "Initialise System".
(You can click the icon in the tool bar instead of step 1 and 2.)
2. Specify "Mailbox No. Length (2–5 digits)", "System Manager's Mailbox No." and "Message
Manager's Mailbox No."
3. Click Next.
4. If there are active ports, the System Administrator will be asked to either to continue or to
cancel.
Select OK to continue, or Cancel to close the ports.
5. Click OK.
Restart System
1. Select "Restart System".
(You can click the icon in the tool bar instead of step 1 and 2.)
2. If there are active ports, the System Administrator will be asked to either to continue or to
cancel.
Select OK to continue, or Cancel to close the ports.
3. Click OK.

1.8.8 Utility—Diagnostic
Diagnostic is used to diagnose the following hardware of VPS.
– Codec/DSP Voice Path: diagnoses whether the voice path between Codec and DSP
functions properly.
– Play/Record Voice Path: diagnoses whether the voice path in the playing/recording unit
functions properly.

Follow the steps below for System Diagnostic:

1. Click Utility in the menu bar.
2. Select Diagnostic.
3. If there are active ports, the System Administrator will be asked to either to continue or to cancel.
Select OK to continue, or Cancel to close the ports.
4. Select Codec/DSP Voice Path or Play/Record Voice Path.
5. Diagnosis starts.

Programming Manual 29
1.8 Utility

1.8.9 Utility—Programmer Code

The System Administrator can change the system password that is needed to use KX-TVM
Maintenance Console.

Follow the steps below to change the system password:

1. Click Utility in the menu bar.
2. Select Programmer Code.
3. Enter a new password in Enter new password:.
4. Enter the new password in Confirm new password:.
5. Click OK.

1.8.10 Utility—Commands
The System Administrator can enter commands to maintain the system without closing KX-TVM
Maintenance Console.

Follow the steps below for Commands:

1. Click Utility in the menu bar.
2. Select Commands.
(You can click the icon in the tool bar instead of step 1 and 2.)
3. Enter commands.
4. Click File or Close.
(Click Log… to save the command sessions in text file as your needs.)

1.8.11 Utility—Software Version

Software Version is used to display the version of main software and DSP software for reference.

Follow the steps below to display the software version:

1. Click Utility in the menu bar.
2. Select Software Version.
3. Click OK.

1.8.12 Utility—LAN Settings

The System Administrator can set the IP address and Port Number for the VPS. After you changed
the Port Number or Default Gateway, you need to restart the VPS.

Follow the steps below for LAN Settings:

1. Click Utility in the menu bar.
2. Select LAN Settings.
3. Edit parameters in the LAN Settings dialogue box.

30 Programming Manual
1.8 Utility

4. Click OK.

IP Address
Specifies the IP Address for VPS.

Subnet Mask
Specifies the Subnet Mask for IP Address.

Default Gateway
Specifies the IP Address for Default Gateway.

Port No.
Specifies the Port No. for VPS.

Value Range
1–65535

1.8.13 Utility—Default Parameters

Specifies TVM Type, Mailbox No. Length, System Manager's Mailbox No., Message Manager's
Mailbox No., PBX Type, Integration Mode, and some parameters as the default settings.

Follow the steps below for Default Parameters:

1. Click Utility in the menu bar.
2. Select Default Parameters.
Set Default
1. Select "Set Default".
2. Specify TVM Type, PBX Type, Integration Mode, and set parameters.
3. Click OK.
Load Default: Loads the parameters programmed in "Set default" to the VPS.
1. Select "Load Default".

1.8.14 Utility—Set Language

Allows you to change the display language of KX-TVM Maintenance Console.

Note
• In order to use this feature, you need to upgrade the KX-TVM Maintenance Console
software on a PC connected to the VPS.

Follow the steps below for Set Language:

1. Click Utility in the menu bar.

Programming Manual 31
1.8 Utility

2. Select Set Language.

3. Select the language from the "New Language".
4. Click OK.

32 Programming Manual
Section 2
KX-TVM Maintenance Console Operating
Instructions

This section describes how to program the VPS using the KX-
TVM Maintenance Console software.

Programming Manual 33
2.1 Mailbox Settings

2.1 Mailbox Settings

A maximum of 62 (KX-TVM50) or 1022 (KX-TVM200) subscriber mailboxes can be created. Although
the System Manager can use a telephone to create or edit mailboxes, the System Administrator can
create several mailboxes at once using KX-TVM Maintenance Console.
Mailbox parameters are divided into the following categories:
– Mailbox Parameters
– Notification Parameters
– External Message Delivery settings
– Auto Forwarding settings
– Personal Distribution Lists
– Personal Custom Services
– Remote Call FWD to CO settings
– Automatic Log-in settings
– E-mail Option
Click each tab at the bottom of Mailbox Settings screen to specify the desired parameters.
There are 2 methods to edit the parameters:
a) Double-click a cell on the screen and edit the selected parameter.
b) Select the desired mailbox, then click Edit Mailbox.... Edit each parameter in the Mailbox
Parameters tab of the Mailbox dialogue box. Parameter settings made in the Mailbox
Parameters tab dialogue box can be used as the default mailbox settings for subsequently
created mailboxes by clicking Save As Default Mailbox.

2.1.1 Mailbox Settings Screen

This screen provides a list of all mailboxes. Mailboxes can be sorted in ascending or descending
order by parameter (mailbox number, first name, last name, etc.) by clicking the parameter name. This
screen allows the System Administrator to visually browse and edit all mailboxes in the VPS. To edit
a mailbox, select the desired mailbox and click Edit Mailbox.... Adding new mailboxes and deleting
existing mailboxes can be also performed from this screen.

2.1.2 Default Mailbox Template

The default mailbox template is applied to new mailboxes when they are created with the Add
Range... button. This allows you to create similar mailboxes easily, with one command.
Follow the steps below to edit the default mailbox:
1. Click Add Range….
2. Specify a range of mailbox (From:/To:).
(Check "Use the same number for Mailbox and Extension" as your needs.)
3. Enter the number of mailboxes to create in the "Number of Mailboxes".
4. Click Edit Default Mailbox….
5. Edit parameters in the Default Mailbox dialogue box.
6. Click OK to return to the Add Range Of Mailboxes dialogue box.
7. Click OK.

34 Programming Manual
2.1 Mailbox Settings

Installation Manual References

6.3.1 Creating the Default Mailbox Template

Feature Manual References

2.5.2 Default Mailbox Template

Programming Manual 35
2.1 Mailbox Settings

2.1.3 Mailbox Parameters

Each mailbox can be edited based upon the needs of the subscriber.

Mailbox Number
Specifies the subscriber's mailbox number. Mailbox number length is set by using the Set Default
Parameters utility or when Initialise System is selected. Mailbox numbers cannot begin with "0". If the
length of the mailbox number has been defined as 4 digits, for example, the valid range for all mailbox
numbers would be 1000 through 9997 (9998 and 9999 would be reserved for the Message Manager
and the System Manager). The length of the mailbox number cannot be changed through the
Mailbox Setting screen once it has been specified.

Note
• Mailbox number is only set when adding mailbox: when editing mailbox, you cannot change
the assigned mailbox number.

Value Range
2–5 digits

Feature Manual References

2.4.17 Mailbox

Extension
Specifies the extension number of the mailbox's subscriber.
Any valid extension number including an Extension Group List number can be assigned.

Note
• If an Extension Group List number is assigned to a mailbox, all group members are able to
share the information stored in the mailbox.

Value Range
2–5 digits

Feature Manual References

2.4.17 Mailbox

First Name
Specifies the first name of the subscriber.
If there are non-alphabetical characters in the first 4 letters of the first name, the mailbox is not
included in the directory.

Value Range
Max. 20 characters ("\", "^", "`" and "˜" cannot be used.)

Programming Manual References

"Directory Listing" in 2.2.2 Personal Options

36 Programming Manual
2.1 Mailbox Settings

Feature Manual References

2.3.17 Dialling by Name

Last Name
Specifies the last name of the subscriber.
If there are non-alphabetical characters in the first 4 letters of the last name, the mailbox is not
included in the directory.

Value Range
Max. 20 characters ("\", "^", "`" and "˜" cannot be used.)

Programming Manual References

"Directory Listing" in 2.2.2 Personal Options

Feature Manual References

2.3.17 Dialling by Name

Password
Specifies the password needed to access the mailbox. If a default password is programmed by the
System Administrator, that password will be assigned automatically when creating all mailboxes. The
System Administrator can change and delete the password.

Note
• Each subscriber can change his or her mailbox password.

Value Range
Max. 16 digits

Programming Manual References

2.8.2 Subscriber

Subscriber's Manual References

2.4 Changing or Deleting Your Password

2.3.24 Interview Service

Subscriber's Manual References

5.4 Interview Mailbox

38 Programming Manual
2.1 Mailbox Settings

All Calls Transfer to Mailbox

If this parameter is set to "Yes", the extension is considered to be a "Logical Extension" and therefore
calls directed to the extension via Automated Attendant service are automatically forwarded to the
extension mailbox. The extension does not ring when a call is received.

Note
• When this feature has been set to "Yes", the mailbox subscriber's extension does not
necessarily need to exist as an extension of the PBX.

Value Range
No, Yes

Feature Manual References

2.3.3 Automated Attendant

Call Transfer Sequence

Specifies the Call Transfer Sequence used by the mailbox. Allows each mailbox to be assigned its
own Call Transfer Sequence (Personal Transfer Sequence).

Note
• When "System" is selected, the VPS follows the "Extension Transfer Sequence"
preprogrammed for the VPS in the "System Parameters→Parameters→PBX
Parameters→PBX Environment".
• This sequence has higher priority than "Alternate Extension Transfer Sequence" in 2.5.4
Parameters.

Value Range
Max. 16 characters consisting of 0–9, , # and special codes:
D: Disconnecting
F: Flash (Recall)
R: Ringback Tone Detection
T: Dial Tone Detection
, : Dial Pause (default 1 s)
; : Dial Pause (default 3 s)
X: Extension Dialling
0–9, , #: Dial Code

Programming Manual References

"Extension Transfer Sequence" in 2.5.4 Parameters

Feature Manual References

2.4.6 Call Transfer Status

No Answer Time
Specifies the length of time that the VPS waits before handling unanswered calls to the extension.

Programming Manual 39
2.1 Mailbox Settings

Note
• When "System" is selected, the VPS follows the "Call Transfer No Answer Time"
preprogrammed for the VPS in the "System Parameters→ Parameters→ Dialling
Parameters".

Value Range
System, 10 s – 60 s

Programming Manual References

"Call Transfer No Answer Time" in 2.5.4 Parameters

Call Transfer Status

Determines how the VPS handles a call when it reaches the subscriber's extension.

Note
• This setting can be changed by subscribers.

Value Range
Select:
None: rings the subscriber's extension
Call blocking: connects the caller to the Incomplete Call Handling Service without ringing the
subscriber's extension.
Call screening: the caller is prompted to record his or her name. The VPS then calls the
subscriber and plays back the caller name. The subscriber can choose whether to answer the
call.
Intercom paging: pages the subscriber by intercom.
Calling a beeper (pager): notifies the subscriber via a beeper (pager).
Transfer to mailbox: transfers the caller to the mailbox.
Transfer to specified custom service menu: transfers the caller to the specified Custom Service.
Transfer to specified number (extension or outside): transfers the caller to the specified extension
or outside telephone number.

Feature Manual References

2.4.6 Call Transfer Status

Subscriber's Manual References

5.1 Call Transfer

Incomplete Call Handling for No Answer

Specifies how the VPS handles a call when there is no answer.

Note
• This setting can be changed by subscribers.
• More than one option can be selected.

Value Range
Leave a message: allows the caller to record a message.

40 Programming Manual
2.1 Mailbox Settings

Transfer to a covering extension: transfers the caller to a covering extension.

Page the mailbox owner by Intercom Paging: pages the subscriber by intercom.
Notify the mailbox owner via a beeper (pager): notifies the subscriber via a beeper (pager).
Transfer to operator: transfers the caller to an operator.
Return to top menu: lets the caller return to top menu and try another extension.
Transfer to specified Custom Service menu: transfers the caller to the specified Custom
Service.

Feature Manual References

2.4.15 Incomplete Call Handling Service

Subscriber's Manual References

5.2 Incomplete Call Handling

Incomplete Call Handling for Busy

Specifies how the VPS handles a call when the extension is busy.

Note
• This setting can be changed by subscribers.
• More than one option can be selected.

Value Range
Leave a message: allows the caller to record a message.
Transfer to a covering extension: transfers the caller to a covering extension.
Page the mailbox owner by Intercom Paging: pages the subscriber by intercom.
Notify the mailbox owner via a beeper (pager): notifies the subscriber via a beeper (pager).
Transfer to operator: transfers the caller to an operator.
Return to top menu: lets the caller return to top menu and try another extension.
Transfer to specified Custom Service menu: transfers the caller to the specified Custom
Service.

Feature Manual References

2.4.15 Incomplete Call Handling Service

Subscriber's Manual References

5.2 Incomplete Call Handling

Programming Manual 41
2.1 Mailbox Settings

2.1.4 Notification Parameters

The VPS is able to notify a subscriber when a new message is recorded in his or her mailbox. There
are 2 methods that the VPS can use for Message Waiting Notification: (1) by lighting the Message
Waiting Lamp on the subscriber's extension telephone and (2) by calling a preprogrammed device
(i.e., external telephone or pager). A maximum of 3 devices (Device 1,2,3) can be programmed per
mailbox.

Message Waiting Lamp

If set to "Enable", the Message Waiting Lamp of the subscriber's telephone turns on when a new
message is recorded.

Value Range
Disable, Enable

Value Range
All Messages, Only Urgent Messages

Feature Manual References

2.3.29 Message Waiting Notification—Device

Dial Number
Assigns a telephone or beeper (pager) number to Device 1, 2, or 3. The subscriber can also specify
the number to be dialled by entering it from his or her telephone, allowing the subscriber to set this
feature on a case by case basis.

Note
• The callback number entry code "X" must be included in the number to be called if the
Beeper Callback No. Entry Mode is enabled through COS and "Type of Device" is set to
"Beeper". The proper "Dial Pauses" must be inserted before the callback entry code.
• When the VPS calls a Trunk via a PRI (ISDN Primary Rate Access Interface) card of a
Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the
example here):
Example: 9P1112223333#PP123PP456PPX# (P: Dial Pause)

Value Range
Max. 32 digits consisting of 0–9, , # and special codes:
, : Dial Pause (default 1 s)

Programming Manual 43
2.1 Mailbox Settings

; : Dial Pause (default 3 s)

T: Dial Tone Detection
X: Callback Number Entry Code
0–9, , #: Dial Codes

Feature Manual References

2.3.29 Message Waiting Notification—Device

Type of Device
Specifies the type of device telephone or beeper (pager) that will receive message notification. This
is automatically set to "Beeper" when "X" is used in the dial number. The subscriber can also specify
the type of device from his or her telephone.

Value Range
Telephone, Beeper

Feature Manual References

2.3.29 Message Waiting Notification—Device

No. of Retries
Specifies the number of times the VPS will try to send notification if the device is busy or if there is no
answer.

Value Range
0-9 times

Note
• The value range varies depending upon country/area.

Feature Manual References

2.3.29 Message Waiting Notification—Device

Busy Delay Time

Specifies the time (in minutes) the VPS waits before retrying message notification when the called
device is busy.

Value Range
0 min–120 min

Note
• The value range varies depending upon country/area.

2.3.29 Message Waiting Notification—Device

Time Frame 1, 2 (MON–SUN)

Specifies the schedule (time frame) of Message Waiting Notification by the selected device for each
day of the week when "Scheduled" is set in "Use Mode". Notification will be sent for messages
received during the time frame set here. For messages received during times outside of the time
frame, notification will be sent at the beginning of the next time frame.
Follow the steps below to edit Time Frame:
1. Click a day (Sunday – Saturday) tab.
2. Click "Time Frame 1" or "Time Frame 2".
3. Enter the start and end times in the "Start At:" and "End At:" fields, or drag the edges of the time
frame to mark the start and end times.
To copy the schedule of one day to another day
1. Select a time frame in the desired "copy from" day.
2. Click Copy.
3. Select a time frame in the desired "copy to" day.
4. Click Paste.
4. Click OK.

Value Range
00:00–23:59

Programming Manual 45
2.1 Mailbox Settings

Specifies how long the PBX waits after sending Message Waiting Notification to Device 3 before
sending notification to the next device.

Value Range
0 min–120 min

46 Programming Manual
2.1 Mailbox Settings

Feature Manual References

2.3.29 Message Waiting Notification—Device

Programming Manual 47
2.1 Mailbox Settings

2.1.5 External Message Delivery

Allows a subscriber to send a message to several subscribers and non-subscribers (including outside
parties) immediately or at a specified time.

Active
If set to "Yes", subscribers are able to utilise the External Message Delivery feature.

Value Range
No, Yes

Feature Manual References

2.4.12 External Message Delivery Service

Subscriber's Manual References

5.7 External Message Delivery Lists

Prompt Mode
When an external message is delivered, the receiver will be greeted by the VPS in the specified
language (prompt). If set to "Primary", the default language will be used, then, If set to "Selective",
the receiver has a choice of prompts. See related explanation in "Incoming Call Service Prompt" in
2.3.1 Service Group.

Note
• If set to "Selective" and the receiver uses a rotary telephone, the no-entry selection is
specified by "Prompt for Rotary Callers" in 2.3.1 Service Group.

Value Range
Primary, Selective, Selection from all installed languages (KX-TVM50: 3 languages, KX-TVM200: 10
languages)

Programming Manual References

"Incoming Call Service Prompt" in 2.3.1 Service Group

Feature Manual References

2.3.42 System Prompts

48 Programming Manual
2.1 Mailbox Settings

2.3.2 Auto Forwarding

50 Programming Manual
2.1 Mailbox Settings

2.1.7 Personal Distribution List

Personal Distribution Lists are used to send the same messages to several mailboxes in a single
operation. A maximum of 4 lists can be maintained with each list containing a maximum of 40
mailboxes.

List No. 1–List No. 4

List Name
Specifies a list name.

Value Range
Max. 32 characters

Feature Manual References

2.4.13 Group Distribution List—Personal

List Members
Specifies the mailbox numbers that belong to the list.
Follow the steps below to edit List Members:
1. Click Click to edit….
[Addition]
1. Enter a mailbox number in Quick Search Mailbox: or select the mailbox number in the
Subscribers to add table.
2. Click Add>>.
[Deletion]
1. Enter a mailbox number in Quick Search Mailbox: or select the mailbox number in the
Distribution table.
2. Click Delete<<.
[Searching]
1. Click Search Subscribers….
2. Enter the Mailbox No., Extension No., First Name, or Last Name of the desired subscriber.
3. Click OK.

Value Range
Max. 40 mailboxes

Feature Manual References

2.4.13 Group Distribution List—Personal

Subscriber's Manual References

5.6 Personal Group Distribution Lists

Programming Manual 51
2.1 Mailbox Settings

2.1.8 Personal Custom Service

Personal Custom Service

Specifies the Personal Custom Service. The System Administrator can assign an operation to each
key.

Note
• These settings can be changed by subscribers.
• Make sure to add a Trunk Access number when you store an outside telephone number.
• When the VPS calls a Trunk via a PRI (ISDN Primary Rate Access Interface) card of a
Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the
example here):
Example: 9P1112223333#PP123PP456PPX# (P: Dial Pause)
Follow the steps below to edit Personal Custom Service:
1. Click Click to Edit….
Key Assignment
1. Select the desired key.
2. Assign the operation in Assigned Operation and enter the setting in Value according to the
operation.
Outside Numbers
1. Enter outside numbers to be transferred.
2. Select "Recording", "Disconnect (All Day)", or "Disconnect (Only After Hours)" for No DTMF
Input Operation.
2. Click OK.

Value Range
<Key Assignment>
Key: 3–9, 0
Assigned Operation:
Transfer to specified mailbox: Allow the caller to leave messages in a specified mailbox.
Transfer to specified extension: Transfers the caller to a specified extension.
Transfer to Voice Mail Service: Allows the caller to access Voice Mail Service.
Transfer to Automated Attendant Service: Allows the caller to access Automated Attendant
Service.
Transfer to specified Custom Service menu: Transfers the caller to the Custom Service
specified here.
Transfer to operator: Connects the caller to an operator.
Transfer to outside (specified number): Transfers the caller to a specified outside telephone
number. Enter the PBX Trunk Access Number such as 9.
Page the party: Pages the subscriber.
Repeat greeting: Repeats the greeting.
None: No operation assigned

<Outside Numbers>
Outside Number #1–#4: Max. 32 digits consisting of 0–9, , #, and special codes

52 Programming Manual
2.1 Mailbox Settings

T: Dial Tone Detection

, : Dial Pause (default 1 s)
; : Dial Pause (default 3 s)
0–9, , #: Dial Code

No DTMF Input Operation: Recording, Disconnect (All Day), Disconnect (Only After Hours)

Feature Manual References

2.4.21 Personal Custom Service

Subscriber's Manual References

5.17 Personal Custom Service

Programming Manual 53
2.1 Mailbox Settings

2.1.9 Remote Call FWD to CO

Specifies the telephone numbers of destinations to which callers are forwarded when the subscriber
sets "Remote Call Forwarding to a Trunk". 2 telephone numbers can be specified per mailbox.

Note
• Class of Service programming determines if the subscriber is able to use this feature.
• The Remote Call FWD to CO is only available when the VPS is connected to a Panasonic
KX-T series PBX using DPT Integration.

Telephone Number 1, 2
Specifies the telephone numbers of destinations to which callers are forwarded when the subscriber
sets "Remote Call Forwarding to a Trunk". Telephone numbers can contain the digits "0-9" and " ".
These telephone numbers should begin with a Trunk Access number.

Value Range
Max. 24 digits (With the KX-TD500 and KX-TDA series)
Max. 16 digits (With other KX-T series PBXs)

Programming Manual References

"Remote Call Forward to CO" in 2.2.2 Personal Options

Feature Manual References

2.4.28 Remote Call Forwarding Set (DPT Integration Only)

Subscriber's Manual References

5.14 Remote Call Forwarding

54 Programming Manual
2.1 Mailbox Settings

2.1.10 Automatic Log-in

Allows subscribers to access their mailbox directly without entering the mailbox number. Subscribers
can automatically log in either from their extensions, or from outside phones by dialling a
preprogrammed Caller ID number, DID number, or by dialling a telephone number specified to a
preprogrammed trunk. When logging in from outside phones, the Toll Saver feature is also available.

Extension
If set to "Enable", subscribers are able to access their mailbox directly without entering the mailbox
number.

Value Range
Disable, Enable

Feature Manual References

2.4.2 Automatic Log-in (APT/DPT Integration Only)

Caller ID 1, 2
Specifies the telephone number from which the subscriber can automatically be logged in from. When
Caller ID information is received that matches one of these numbers, the caller (subscriber) is
automatically logged in to the mailbox. Note that this telephone number must be unique for each
mailbox.

Value Range
Max. 20 digits

Feature Manual References

2.4.2 Automatic Log-in (APT/DPT Integration Only)

Subscriber's Manual References

5.16 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver

DID
Specifies the DID number for Automatic Log-in. When the VPS receives this DID number from the
PBX, the caller (subscriber) is automatically logged in to the mailbox. Note that this number must be
unique for each mailbox.

Note
• Automatic Log-in via DID number is only available when the VPS is connected to one of the
following PBXs using DPT Integration.
– KX-TD500: Software production date code 040901 or later. (KX-TD500C: Q951AB or
higher, KX-TD500RU: Q971AB or higher, all other: Q271AD or higher)
– KX-TDA series (Version 1.1 or higher)

Value Range
Max. 20 digits

2.4.2 Automatic Log-in (APT/DPT Integration Only)

56 Programming Manual
2.1 Mailbox Settings

2.1.11 E-mail Option

Enables subscribers to receive Message Waiting Notifications by e-mail when they receive new
messages.

Username
Specifies a subscriber's user name for e-mail option.

Value Range
Max. 64 characters

Feature Manual References

2.2.1 E-mail Integration

E-mail Address
Specifies the subscriber's e-mail address. Up to 3 addresses can be set (with a comma inserted
between addresses).

Value Range
Max. 128 characters

Feature Manual References

2.2.1 E-mail Integration

Send E-mail with New Messages

If set to "Enable", the subscriber is able to receive notification by e-mail.

Value Range
Disable, Enable

Feature Manual References

2.2.1 E-mail Integration

Attach Voice File

If set to "Enable", the subscriber is able to receive messages by e-mail (messages are sent as file
attachments).

Value Range
Disable, Enable

Feature Manual References

2.2.1 E-mail Integration

Programming Manual 57
2.1 Mailbox Settings

E-mail Schedule
Specifies the schedule (time frame) of Message Waiting Notification by e-mail for each day of the
week, and specifies whether to delete the original message in a mailbox after the message attached
to an e-mail is sent. Notification will be sent for messages received during the time frame set here.
For messages received during times outside of the time frame, notification will be sent at the
beginning of the next time frame.
You can also set Notification schedule to "All Day" or "No Use".
Follow the steps below to edit Time Frame:
1. Click a day (Sunday – Saturday) tab.
2. Uncheck "All Day" or "No Use" if checked.
3. Click "Time Frame".
4. Enter the start and end times in the "Start At:" and "End At:" fields, or drag the edges of the time
frame to mark the start and end times.
To copy the schedule of one day to another day
1. Select a time frame in the desired "copy from" day.
2. Click Copy.
3. Select a time frame in the desired "copy to" day.
4. Click Paste.
5. Check "Delete After Send" if needed.
6. Click OK.

Value Range
00:00–23:59

Feature Manual References

2.2.1 E-mail Integration

58 Programming Manual
2.2 Class of Service

2.2 Class of Service

Each mailbox is assigned a Class of Service (COS) that determines the set of services that are
available to its subscriber. There are 64 classes. Mailboxes can be assigned to their own or to the
same COS as needed. COS No. 63 and 64 are assigned by default to the Message Manager and to
the System Manager, respectively. No other mailboxes can be assigned to COS No. 63 and 64.
The Class of Service screen is divided into 2 sets of parameters.
– Class of Service
– Personal Options
Click each tab at the bottom of Class of Service screen to specify the desired parameters.
There are 2 methods to edit the parameters:
a) Double-click a cell in the table of the screen, and edit the selected parameter.
b) Click the desired COS, then, click Edit COS… and edit each parameter in the COS No.
Parameters dialogue box.
Classes of Service can be sorted in ascending or descending order by parameter by clicking the
parameter name.

2.2.1 Class of Service

Specifies the parameters for each Class of Service.

Class of Service Name

Specifies the Class of Service's name.

Value Range
Max. 32 characters

Feature Manual References

2.3.11 Class of Service (COS)

Personal Greeting Length

Defines the maximum length (in seconds) of the Personal Greeting.

Value Range
1 s–360 s

Feature Manual References

2.4.23 Personal Greetings

Message Length
Defines the maximum recording time for messages. If set to "Unlimited", the maximum recording time
is 60 minutes, and the maximum recording time for two-way conversations (Two-way Record and Two-
way Transfer) is unlimited.

Programming Manual 59
2.2 Class of Service

Value Range
1 min–60min, Unlimited

Feature Manual References

2.4.32 Two-way Record (APT/DPT Integration Only)
2.4.33 Two-way Transfer (APT/DPT Integration Only)

Subscriber's Manual References

5.13 Recording Your Conversations

Mailbox Capacity Maximum Message Time

Specifies the total number of available minutes for storing messages (both new and saved) in each
mailbox.

Value Range
1 min–600 min, Unlimited

New Message Retention Time

Defines the number of days that a new message will remain in the mailbox. The storage period begins
the day after the message reception. If "Unlimited" is selected, the saved message will remain in the
mailbox until erased by the subscriber.

Value Range
1–30 days, Unlimited

Saved Message Retention Time

Defines the number of days that a played message will remain in the mailbox. The timing is
"refreshed" whenever the message is played back. If "Unlimited" is selected, the saved message will
remain in the mailbox until erased by the subscriber.

Value Range
1–30 days, Unlimited

Message Retrieval Order

Specifies the order in which messages will be retrieved (played back for listening).

Value Range
LIFO: Messages are retrieved starting with the most recent (Last In First Out).
FIFO: Messages are retrieved starting with the oldest (First In First Out).

Intercom Paging Group

Specifies the Intercom Paging group number available to the subscriber.

60 Programming Manual
2.2 Class of Service

Note
• The Intercom Paging feature is only available when the VPS is connected to a Panasonic
KX-T series PBX using APT/DPT Integration.
• "Intercom paging Parameters" can be edited by clicking Edit System Parameters/
Parameters/Intercom Paging Parameters at the bottom of COS Parameters window.

Specifies the position of the Number of New Messages Announcement.

Value Range
None: Not announced
Subscriber Service: The VPS announces the number of new messages at the beginning of
Subscriber Service (i.e., after the subscriber has logged in to his or her mailbox).
Receiving Messages: The VPS announces the number of new messages after the subscrier has
selected to listen to messages while accessing his or her mailbox.

Total Number of Message Announcement

Specifies the position of the Total Number of Messages Announcement.

Note
• When the same position is set for the Number of New Messages Announcement and the
Total Number of Message Announcement, the VPS announces the number of new
messages then the total number of messages.

Value Range
None: Not announced
Subscriber Service: The VPS announces the number of new messages at the beginning of
Subscriber Service.
Receiving Messages: The VPS announces the number of new messages at the beginning of
Receive Message Service.

Mailbox Capacity Warning

Specifies if and when the VPS alerts subscribers when recording time for their mailboxes is running
low. If set to "None", the warning will not be announced. All other settings indicate the remaining
recording time capacity threshold for when the announcement is heard.

Value Range
None, 1–60 min

Feature Manual References

2.4.18 Mailbox Capacity Warning

Subscriber's Manual References

5.21 Mailbox Capacity Warning

62 Programming Manual
2.2 Class of Service

2.2.2 Personal Options

The following parameters determine the utilisation of features in each mailbox based on the COS.

5.12 Live Call Screening (LCS)

Remote Call Forward to CO

If set to "Yes", the subscriber can use the Remote Call Forwarding feature. This feature allows the
subscriber to program his or her extension remotely to forward calls to an outside telephone number.
This telephone number can be "Telephone No. 1" or "Telephone No. 2" (in 2.1.9 Remote Call FWD to
CO), or any other telephone number.

Note
• The Remote Call FWD to CO feature is only available when the VPS is connected to a
Panasonic KX-T series PBX using DPT Integration.
• The FWD to CO feature may be prohibited by the PBX; PBX programming may also be
necessary to enable this feature for the COS of the extensions who will use this feature.

Value Range
No, Yes

Programming Manual References

2.1.9 Remote Call FWD to CO

Feature Manual References

2.4.28 Remote Call Forwarding Set (DPT Integration Only)

Subscriber's Manual References

5.14 Remote Call Forwarding

Delete Message Confirmation

If set to "Yes", the VPS requests confirmation from the subscriber before erasing a message in the
mailbox. If set to "No", the message is erased immediately.

2.3.17 Dialling by Name

Programming Manual 65
2.2 Class of Service

Tutorial
If set to "Yes", subscribers are guided to set the following basic mailbox settings when they access
their mailboxes for the first time:
– Password
– Owner's Name
– Personal Greetings—No Answer
– Personal Greetings—Busy
– Personal Greetings—After Hours

Feature Manual References

2.4.3 Autoplay New Message

First Playback Urgent Messages

If set to "Yes", the VPS plays urgent messages before regular messages.

Value Range
No, Yes

66 Programming Manual
2.2 Class of Service

Feature Manual References

2.4.35 Urgent Message

Announce Message Transferred Information

If set to "Yes", the VPS plays the information of transferred messages to a subscriber before playing
the messages.

Value Range
No, Yes

68 Programming Manual
2.3 Port/Trunk Service

2.3.1 Service Group

A Service Group Is a group of parameters that determine how incoming calls will be handled by the
VPS. 8 different Service Groups can be configured; one Service Group can be assigned to each VPS
port and PBX Trunk, and each Service Group can be applied to more than one Trunk group or port
as needed.
Follow the steps below to configure each Service Group:
[Parameters Edit]
1. Select the desired Service Group Number (1–8) in Service Groups table.
2. Edit each parameter in Group Parameters table.
[Assignment of Service Group]
1. Select a Service Group Number (1–8) in Assign Group To.
To assign to a single port or a range of ports
1. Click Port.
2. Check Single Port or Range of Ports.
3. Specify the desired port number or a range of port numbers (From:/To:).
(Click ... to edit the port's parameters. The H/W Settings screen is automatically opened to
the "Port Parameters" section.)
To assign to a single trunk or a range of trunks
1. Click Trunk.
2. Check Single Trunk or Range of Trunks.
3. Specify the desired trunk number or a range of trunk numbers (From:/To:).
2. Click Assign.

Service Mode
Assigns one of 6 Service Modes to the Service Group.

Note
• Once the Service Mode has been changed, it is retained unless the System Manager or
System Administrator changes it again, even after the power is turned off.
• PBX Control Mode is only available when the VPS is connected to a Panasonic KX-T series
PBX using APT/DPT Integration. If PBX Control Mode is selected but cannot be used, the
VPS will operate in Automatic Mode.
• In Automatic Mode, services have this order of priority:
Automatic Log-in (Toll Saver) > Holiday Service > Caller ID Call Routing > DID Call Routing
> Trunk Service > Port Service
• In Manual Modes (Day, Night, Lunch, or Break), services have this order of priority:
Automatic Log-in (Toll Saver) > Caller ID Call Routing > DID Call Routing > Trunk Service >
Port Service
(Holiday Service is disregarded.)

Value Range
Automatic: The current Call Service used by the Service Group is determined by the settings made
for the current time mode (day, night, lunch, break).
Manual Day: The Call Service programmed for day mode is used, regardless of the current time
mode.

Programming Manual 69
2.3 Port/Trunk Service

Manual Night: The Call Service programmed for night mode is used, regardless of the current time
mode.
Manual Lunch: The Call Service programmed for lunch mode is used, regardless of the current time
mode.
Manual Break: The Call Service programmed for break mode is used, regardless of the current time
mode.
PBX Control: The current Call Service used by the Service Group is determined by the settings
made for the current time mode (day, night, lunch, break). The VPS will change time modes according
to when the PBX changes time modes (APT/DPT Integration only).

Feature Manual References

2.5.5 Service Mode

Call Service

Call Service For Day, Night, Lunch, and Break

A call service is a group of parameters that determine how calls are handled throughout the day. Each
Service Group (therefore each port and trunk) can have a different call service for each time mode
(day, night, lunch, break). One of 4 incoming call services (Voice Mail, Automated Attendant,
Interview, or Custom Service) can be assigned to each call service.

Company Greeting No.

Specifies the company greeting to be heard by callers. The System Greeting is "Good Morning/
Afternoon/Evening. Welcome to the Voice Processing System". Each call service can have its own
setting.

Value Range
None, 1–32, System

Feature Manual References

2.3.12 Company Greeting

Incoming Call Service

Specifies the incoming call service used to handle calls.

Note
• When you select Interview Service, an Interview Mailbox number should also be specified.
• When you select Custom Service, a Custom Service number should also be specified.
• The System Manager can change the "Incoming Call Service"after logging in to his or her
mailbox (see 3.1.6 Changing the Company Greeting and Incoming Call Service Setting in
Feature Manual).

Value Range
Voice Mail, Auto. Atten., Interview, Custom

Feature Manual References

2.3.5 Call Services

2.3.43 Time Service

Caller ID/DID Call Routing

Enables or disables the Caller ID/DID Call Routing feature.

Value Range
Disable, Enable

Feature Manual References

2.3.7 Caller ID Call Routing (APT/DPT Integration Only)
2.3.18 DID Call Routing (DPT Integration Only)

72 Programming Manual
2.4 Service Settings

2.4 Service Settings

Service settings are divided into the following screens:
– Caller ID/DID/PIN Call Routing
– Holiday Settings
– Parameters
– Custom Service
Click each tab at the bottom of Service Settings screen to edit the parameters.

There are 2 methods to edit the parameters for "Caller ID/DID/PIN Call Routing" and "Holiday
Settings":
a) Double-click a cell in the table of the screen, and edit the selected parameter.
b) Click the desired Caller ID/DID/PIN number or Holiday Service number, then, click Edit… and
edit each parameter in the Edit Parameters dialogue box.
Each parameter setting can be sorted in either ascending or descending order by clicking the header
in "Caller ID/DID/PIN Call Routing" table and "Holiday Settings" table.

Programming Manual 73
2.4 Service Settings

2.4.1 Caller ID/DID/PIN Call Routing

A maximum of 200 Caller ID/DID/PIN numbers can be assigned so that callers are automatically
forwarded to a preprogrammed destination. A different destination can be set for each time mode
(day, night, lunch, break). PIN Call Routing is only available when the "Call Transfer Anytime" of a
Custom Service is set to "PIN".

The service with the highest priority will handle the call. The order of priority is:
Holiday Service > Caller ID Call Routing > DID Call Routing > Trunk Service > Port Service.

Follow the steps below to edit Caller ID/DID/PIN Call Routing screen:
1. Select the desired mode (Caller-ID Mode, DID Mode, PIN Mode) in Mode:.
[Addition]
1. Click Add….
2. Edit parameters in the Edit Parameters dialogue box.
3. Click OK.
[Deletion]
1. Select the desired Caller ID/DID/PIN number.
2. Click Delete.
3. Click Yes.
[Edit]
1. Select the desired Caller ID/DID/PIN number.
2. Click Edit….
3. Edit parameters in the Edit Parameters dialogue box.
4. Click OK.

Note
• DID setting is only available when the VPS is connected to one of the following PBXs using
DPT Integration.
– KX-TD500: Software production date code 040901 or later. (KX-TD500C: Q951AB or
higher, KX-TD500RU: Q971AB or higher, all other: Q271AD or higher)
– KX-TDA series (Version 1.1 or higher)

Caller ID/DID/PIN Number

Specifies Caller ID/DID/PIN numbers so that callers are automatically forwarded to a preprogrammed
destination. For Caller ID/DID numbers, " " substitutes for any number ( = wild card). For example,
to route all calls from Area Code 201, enter "201 ". Also, "Private" or "Out of Area" callers
can be specified by entering "P" for "Private" and "O" for "Out of Area" callers.

Value Range
Max. 20 digits consisting of 0–9, (P and O for Caller ID number only)

74 Programming Manual
2.4 Service Settings

Feature Manual References

2.3.7 Caller ID Call Routing (APT/DPT Integration Only)
2.3.18 DID Call Routing (DPT Integration Only)
2.3.35 PIN Call Routing

Description
Specifies a name and/or description of the Caller ID/DID/PIN number.

Note
• When no data is specified in this parameter, the caller's name will be automatically entered
here if the caller's name is received from the telephone company.

Value Range
Max. 20 characters

2.3.22 Holiday Service

Start Date
Specifies the start date of the holiday.

76 Programming Manual
2.4 Service Settings

Value Range
MM/DD (MM: Month, DD: Day)

2.3.22 Holiday Service

Company Greeting No.

Specifies the Company Greeting to be played on the holiday. The System Greeting is: "Good Morning/
Afternoon/Evening. Welcome to the Voice Processing System." (However, the System Administrator
and the Message Manager can change this.)

Value Range
None, 1–32, System

Feature Manual References

2.3.12 Company Greeting
2.3.22 Holiday Service

Service
Specifies which incoming call service handles calls on the holiday.

Note
• When Interview Service is selected, a subscriber's Interview Mailbox number should also be
specified. When Custom Service is selected, a Custom Service number (1-100) should also
be specified.

Value Range
Voice Mail, Auto. Atten. Interview, Custom

Specifies the length of time the VPS waits for the caller to dial a digit before assuming the caller is
using a rotary telephone and therefore activates Rotary Telephone Service.

Value Range
0 s–20 s

Feature Manual References

2.3.3 Automated Attendant

Menu Repeat Cycle

Specifies the number of times the VPS will play the Automated Attendant top menu if the caller does
not make a selection.

Value Range
1–5 times

Play Owner's Name during Transfer

Determines whether "Transferring you to <name>." is announced to the caller before transferring the
caller to an extension.

Value Range
Disable, Enable

Feature Manual References

2.3.3 Automated Attendant

Operator Service
These parameters specify the extension numbers and mailbox numbers for operators 1, 2, and 3, as
well as calls are treated when they are directed to and operator. Operator parameters can be set
individually for day, night, lunch, and break modes.

80 Programming Manual
2.4 Service Settings

2.3.32 No Answer Coverage Mode

Call Hold Mode

If set to "Enable", the VPS gives callers the option of either holding for a specific extension or selecting
one of several Incomplete Call Handling Service options. While on hold, the VPS periodically gives
callers the choice to either continue to hold or select one of the Incomplete Call Handling Service
options. If set to "Disable", the VPS immediately offers callers the Incomplete Call Handling Service
and callers are not put on hold. To enable/disable this feature, check/uncheck it.

Value Range
Disable (unchecked), Enable (checked)

Feature Manual References

2.3.21 Hold

Call Queuing Announcement Mode

If set to "Enable", callers on hold are informed of their current position in the call hold queue.

Example: "One other person is waiting to connect."

Value Range
Disable, Enable

Feature Manual References

2.3.21 Hold

Call Retrieval Announcement Timing

Specifies the interval between the voice guidance message that asks whether or not calls are to be
retrieved during call holding.

Example: "To cancel holding, press 2 now. Otherwise, I'll try your party again."

Value Range
1s–30 s

Feature Manual References

2.3.21 Hold

Programming Manual 83
2.4 Service Settings

Redial Cancel Timing

Specifies the interval between the voice guidance messages that ask if continuous redials are to be
attempted during call holding.

Example: "To continue holding, press 1. Otherwise, press 2."

Rotary Telephone Service Call Coverage for Day, Night, Lunch, and Break
service
Determines how calls are handled when callers do not dial any numbers in response to VPS guidance
(often because they are rotary telephone users). Callers can be transferred to a preprogrammed
extension or mailbox, including an operator or the General Delivery Mailbox.

Value Range
G.D.M: The caller is transferred to the General Delivery Mailbox.
Operator: The caller is transferred to an operator.
Mbx: The caller is transferred to the mailbox specified here.
Extn: The caller is transferred to the extension specified here.

Feature Manual References

2.3.38 Rotary Telephone Service

Name Entry
Specifies the parameters relating to the Dial by Name feature, which allows to connect themselves
with the desired party by entering the first 3 or 4 letters of the party's name.

Number of Digits to Entry Name

Specifies the time period before the VPS answers the call when there is no new messages.

Value Range
5 s–60 s

Programming Manual References

2.1.10 Automatic Log-in

Feature Manual References

2.4.31 Toll Saver (APT/DPT Integration Only)

Programming Manual 87
2.4 Service Settings

2.4.4 Custom Service

Allows callers to perform specific functions by pressing dial buttons on their telephones while listening
to voice guidance (Custom Service Menu). Custom Services allow callers to connect themselves to
an extension, mailbox, Mailbox Group, operator, fax machine, etc., without the assistance of an
operator. Custom Service Menu ("Press 1 for Sales, press 2 for Service...", etc.) can be recorded by
the System Administrator or the Message Manager, and can be recorded in several languages if
needed. The System Administrator can create a maximum of 100 Custom Services.
Common uses for Custom Services include:
– callers press a button to connect themselves with the desired destination
– callers press buttons to navigate through a series of other Custom Services before being
connected with the desired destination
– callers enter PIN numbers to connect themselves with the desired destination (PIN Call
Routing)
– callers enter the first few letters of the desired parties (Dial by Name) to connect themselves
with the desired destination

Follow the steps below to edit Custom Service screen:

[Creation]
1. Click the desired Custom Service Type under Custom Service Type:.
2. Click on an area within the grid to the right to place the Custom Service (it can be moved later).
3. Double-click the Custom Service icon you placed in the grid.
4. Edit parameters in the CS No. dialogue box.
5. Click OK.
Custom Services parameters can be connected to other Custom Services. To connect a parameter
to another Custom Service, click and hold the parameter's blue handle, drag it to the desired Custom
Service, then release the mouse button.
[Edit]
1. Enter the desired Custom Service number under Quick Search:, and click Edit…, or double-
click the desired Custom Service icon.
2. Edit parameters in the CS No. dialogue box.
3. Click OK.

Custom Service Builder

The Custom Service Builder is a utility that allows the System Administrator to create Custom
Services visually. Each Custom Service and its functions can be edited, arranged using a familiar
drag-and-drop interface.
There are following types of Custom Services:
– Menu & Transfer
– Date Control
– Time Control
– Day Control
– Password

88 Programming Manual
2.4 Service Settings

Feature Manual References

2.5.1 Custom Service Builder

Menu & Transfer

This Custom Service type guides callers to press certain buttons to connect themselves with the
designated party. The prompt for this service can be recorded in the CS No. dialogue box.
[Recording a prompt]
1. Click "Record A Prompt For This Custom Service...".
2. Select "Record from extension" or "Import from recorded file".
When "Record from extension" is selected
1. Specify the extension number of the telephone used for recording, then click Connect.
2. When the specified extension rings, go off-hook.

3. Click (record), (stop), or (play) to record or play a

voice label through the extension.
4. Click Disconnect.
5. Click OK.
When "Import from recorded file" is selected
1. Click ….
The Open dialogue box appears.
2. Navigate to the folder containing the WAV files you want to open.
(WAV files must meet the following specifications: IMA ADPCM codec, 8.000 kHz, 4 bit,
mono.)
3. Select the desired WAV file.
4. Click Open to import the file.
Note
• The Message Manager can also use his or her telephone to record a prompt for this Custom
Service (see 3.2.6 Recording Messages in Feature Manual).

Description
The information typed in this field is for reference only.

Value Range
Max. 32 characters

Feature Manual References

2.3.15 Custom Service

Prompt Mode
Specifies the language for prompts used by this Custom Service.

Note
• This parameter overrides "Incoming Call Service Prompt".
• If "Primary" is selected, the default language which is selected from all installed languages
will be used.

Programming Manual 89
2.4 Service Settings

• If "None" is selected, the prompt mode of previous process will be continued, or "Primary"
language will be selected.

Value Range
None, Primary, Selective, Guidance No. (KX-TVM50: No. 1-3, KX-TVM200: No. 1-10)

Programming Manual References

"Incoming Call Service Prompt" in 2.3.1 Service Group

Feature Manual References

2.3.15 Custom Service

Menu Repeat Cycle

Specifies the number of times the Custom Service menu message will be repeated for the caller.

Value Range
1–3 times

Feature Manual References

2.3.15 Custom Service

Call Transfer Anytime

Specifies the type of dialling that the VPS accepts during the Custom Service in addition to the single-
digit Custom Service options. This setting allows callers to dial numbers to connect themselves to an
extension or mailbox or enter a PIN.

Note
• If you only need to allow callers to dial single-digit Custom Service option numbers, set this
parameter to "No". When set to a value other than "No", the VPS always waits for the amount
determined by the "Wait for Second Digit" setting before handling the call. This will cause a
delay between the time the caller dials a single-digit Custom Service option number and
when the call is actually handled.

Value Range
Extn: enables callers to be transferred directly to their intended party by dialling the extension
number.
Mbx: enables callers to leave messages in a mailbox by entering the mailbox number.
PIN: enables callers to be transferred directly to the specified party according to the setting for PIN
Call Routing Service by dialling PIN.
No: disables extension transfer and mailbox transfer; only 1-digit entries will function (following the
Custom Service menu)

Feature Manual References

2.3.15 Custom Service

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2.4 Service Settings

Wait for First Digit

Specifies the length of time that the VPS waits for the caller to dial the first digit after a Custom Service
menu is played for the caller. If this time expires, the No DTMF Operation settings determines how
the call is then handled. If this parameter is set to "0", No DTMF Input Operation handles the call
immediately after the menu is played for the caller.

Value Range
0 s–10 s

Feature Manual References

2.3.15 Custom Service

92 Programming Manual
2.4 Service Settings

Date Period 1–5, Outside

<Period 1–5>
Specifies the name of date period for reference, start and end date, and an operation.
<Outside>
Allows you to specify an operation that is enabled on all other dates not included in the set periods.

Value Range
<Period 1–5>
Name: Max. 16 characters
Date: MM/DD (MM: Month, DD: Day)
Operation: Tr to Mbx, Tr to Ext, Operator, Tr to Out, Exit, Prev Menu, CS, VM Serv, Call Tr Serv,
Subscriber Serv, Dial by Name, Repeat Menu, Main Menu, Fax Tr, List All Names, None (see "Keypad
Assignment 0–9, *, #".)
<Outside>
Name: Max. 16 characters
Operation: Tr to Mbx, Tr to Ext, Operator, Tr to Out, Exit, Prev Menu, CS, VM Serv, Call Tr Serv,
Subscriber Serv, Dial by Name, Repeat Menu, Main Menu, Fax Tr, List All Names, None (see "Keypad
Assignment 0–9, *, #".)

Feature Manual References

2.3.15 Custom Service

Time Control
This service allows you to assign a different operation for up to 5 blocks of time during the day. The
caller makes no selection and no menu is announced.

Description
The information typed in this field is for reference only.

Value Range
Max. 32 characters

Feature Manual References

2.3.15 Custom Service

Time Period 1–5, Outside

<Period 1–5>
Specifies the name of time period for reference, start and end time, and an operation.

Note
• When the start time is specified and the end time is "Not Set", the period will be automatically
ended at "00:00".
• If several time periods overlap each other, the time period beginning with the lowest number
has a priority: the operation assigned to the lowest numbered time period is activated for the
overlapped time period.
<Outside>

Programming Manual 93
2.4 Service Settings

Allows you to specify an operation that is enabled for all other times not included in the set time
periods.

Value Range
<Period 1–5>
Name: Max. 16 characters
Time: HH:MM (HH: Hour, MM: Minute)
Operation: Tr to Mbx, Tr to Ext, Operator, Tr to Out, Exit, Prev Menu, CS, VM Serv, Call Tr Serv,
Subscriber Serv, Dial by Name, Repeat Menu, Main Menu, Fax Tr, List All Names, None (see "Keypad
Assignment 0–9, *, #".)
<Outside>
Name: Max. 16 characters
Operation: Tr to Mbx, Tr to Ext, Operator, Tr to Out, Exit, Prev Menu, CS, VM Serv, Call Tr Serv,
Subscriber Serv, Dial by Name, Repeat Menu, Main Menu, Fax Tr, List All Names, None (see "Keypad
Assignment 0–9, *, #".)

Feature Manual References

2.3.15 Custom Service

Day Control
This service allows you to assign a different operation for each day of the week, and for all holidays.
The caller makes no selection and no menu is announced.

Description
The information typed in this field is for reference only.

Value Range
Max. 32 characters

Feature Manual References

2.3.15 Custom Service

Monday–Sunday, and Holiday

Specifies a service for each day of the week and for all holidays.

Note
• If an operation is assigned to "Holiday" here, either one of the following settings is required
in order to activate the operation for "Holiday" Custom Service:
a. In "Service Settings"→ "Holiday Settings"→ the desired "Holiday Service"→ "Service",
select "Custom" and specify the number of this Date Control-"Holiday" Custom Service, or
the number of its higher layered Custom Service.
b. Assign the desired Date Control-"Holiday" Custom Service or its higher layered Custom
Service to the desired Port/Trunk (see 2.3.1 Service Group).
In "Service Settings"→ "Holiday Settings"→ the desired "Holiday Service"→ "Port/Trunk
Affected", exclude the Port/Trunk numbers that are assigned to the Date Control-"Holiday"
Custom Service or the number of its higher layered Custom Service.

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2.4 Service Settings

Value Range
Tr to Mbx, Tr to Ext, Operator, Tr to Out, Exit, Prev Menu, CS, VM Serv, Call Tr Serv, Subscriber Serv,
Dial by Name, Repeat Menu, Main Menu, Fax Tr, List All Names, None (see "Keypad Assignment 0–
9, *, #".)

Feature Manual References

2.3.15 Custom Service

Password
This service requires that callers enter a password. Each password is assigned an operation. If a
password is entered correctly, the caller is handled by the password's preprogrammed operation. The
prompt for this service can be recorded in the CS No. dialogue box.
[Recording a prompt]
1. Click "Record A Prompt For This Custom Service...".
2. Select "Record from extension" or "Import from recorded file".
When "Record from extension" is selected
1. Specify the extension number of the telephone used for recording, then click Connect.
2. When the specified extension rings, go off-hook.

3. Click (record), (stop), or (play) to record or play a

Description
The information typed in this field is for reference only.

Value Range
Max. 32 characters

Feature Manual References

2.3.15 Custom Service

2.3.15 Custom Service

Programming Manual 97
2.5 System Parameters

2.5 System Parameters

System Parameters are divided into the following screens:
– Mailbox Group
– Extension Group
– System Caller Name Announcement
– Parameters
Click each tab at the bottom of System Parameters screen to edit the parameters.
Each parameter setting can be sorted in either ascending or descending by clicking the header
except in "Parameters" table.

2.5.1 Mailbox Group

Mailbox Groups allow a caller or subscriber to leave a message that is placed in the mailbox of each
subscriber in the list. The message is recorded once and sent to all subscribers. This parameters
allows a caller to send a message at the same time to several mailboxes. The VPS can maintain a
maximum of 20 Mailbox Groups. Each group can have a maximum of 100 members. Only the System
Administrator can create or edit Mailbox Groups. (Each subscriber can create and edit his or her own
Personal Group Distribution Lists.)
Follow the steps below to edit Mailbox Group screen:
[Addition of Group List No.]
1. Click Add….
2. Enter a group list number and a group name.
3. Click OK.
[Deletion of Group List No.]
1. Select the desired group list number.
2. Click Delete.
3. Click Yes.
[Edit of Group List No.]
1. Select the desired group list number.
2. Click Edit….
3. Edit parameters in the Edit Mailbox Group dialogue box.
4. Click OK.
[Recording of Group List Name in the Edit Mailbox Group dialogue box]
1. Select "Record from extension" or "Import from recorded file".
When "Record from extension" is selected
1. Specify the extension number of the telephone used for recording, then click Connect.
2. When the specified extension rings, go off-hook.

3. Click (record), (stop), or (play) to record or play a

voice label through the extension.
4. Click Disconnect.
5. Click OK.
When "Import from recorded file" is selected

98 Programming Manual
2.5 System Parameters

1. Click ….
The Open dialogue box appears.
2. Navigate to the folder containing the WAV files you want to open.
(WAV files must meet the following specifications: IMA ADPCM codec, 8.000 kHz, 4 bit,
mono.)
3. Select the desired WAV file.
4. Click Open to import the file.
[Add Subscribers to Group List]
1. Select the desired group list number.
2. Click Add….
3. Enter a mailbox number in Quick Search Mailbox: or select the mailbox number in Subscribers
to add table.
4. Click Add >>.
5. Click OK.
[Delete Subscribers from Group List]
1. Select the desired mailbox number.
2. Click Delete.
3. Click Yes.
[Search for Subscriber]
1. Click Search Subscribers….
2. Enter the Mailbox No., Extension No., First Name, or Last Name of the desired subscriber.
3. Click OK.

Group List No.

Specifies the Group List number. This number is similar to a mailbox number and is used to send a
message to all subscribers of the group. It must be a unique number; no other group or mailbox can
be assigned this number.

Value Range
2–5 digits

Installation Manual References

6.3.6 Mailbox Groups

Feature Manual References

2.4.14 Group Distribution List—System

Group Name
Specifies the group name.

Value Range
Max. 32 characters

2.5 System Parameters

2.5.3 System Caller Name Announcement

Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller
name for each telephone number. The caller name is announced when playing a message in their
mailbox from one of the preprogrammed callers, when the VPS transfers a call to the subscriber from
one of the preprogrammed callers (Caller ID Screening), and when the VPS pages the subscriber by
intercom (Intercom Paging).
Caller ID Screening feature is only available when "Yes" is set for "Caller ID Screen" in the Class of
Service (COS) settings. This feature is also enabled by selecting "Call Screening" in 5.1 Call Transfer
in the Subscriber's Manual.
The Intercom Paging feature is enabled by selecting "Intercom Paging" in 5.1 Call Transfer, and/or in
5.2 Incomplete Call Handling in the Subscriber's Manual.

Follow the steps below to edit System Caller Name Announcement screen:
[Addition of Caller-ID No.]
1. Click Add….
2. Enter a Caller ID number and description.
3. Click OK.
[Deletion of Caller-ID No.]
1. Select the desired group list number.
2. Click Delete.
3. Click Yes.
[Edit of Caller-ID No.]
1. Select the desired Caller ID number.
2. Click Edit….
3. Edit parameters in the Call Information dialogue box.
4. Click OK.
[Recording of Caller Name in the Caller Information dialogue box]
1. Select "Record from extension" or "Import from recorded file".
When "Record from extension" is selected
1. Specify the extension number of the telephone used for recording, then click Connect.
2. When the specified extension rings, go off-hook.

3. Click (record), (stop), or (play) to record or play a

voice label through the extension.
4. Click Disconnect.
5. Click OK.
When "Import from recorded file" is selected
1. Click ….
The Open dialogue box appears.
2. Navigate to the folder containing the WAV files you want to open.
(WAV files must meet the following specifications: IMA ADPCM codec, 8.000 kHz, 4 bit,
mono.)
3. Select a file to import.
4. Click Open to import the file.

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2.5 System Parameters

Caller ID No.
Assigns the telephone number for which the VPS announces the prerecorded caller name to
extension users.

Value Range
Max. 20 digits consisting of 0–9

Feature Manual References

2.3.10 Caller Name Announcement—System (APT/DPT Integration Only)

Description
Enters a name and/or description of the Caller ID number.

Value Range
Max. 20 characters

Feature Manual References

2.3.10 Caller Name Announcement—System (APT/DPT Integration Only)

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2.5 System Parameters

2.5.4 Parameters
The following settings can be made in the Parameter tab of the System Parameters screen:
– Time Setting
– Prompt Setting
– PBX Parameters
– Dialling Parameters
– Message Waiting Notification
– External Message Delivery
– Intercom Paging Parameters
– Fax Management
– Disconnect Parameters
– Transfer to Outside
– VM Menu
– E-mail Integration

Time Setting
Adjusts the internal clock of the VPS.

System Clock

System Date/Time
Specifies the system date and time.

Value Range
Date: YYYY/MM/DD (YYYY: Year, MM: Month, DD: Day)
Time: HH:MM (HH: Hour, MM: Minute)

Feature Manual References

2.3.41 System Clock

Format
Specifies the time format (12-hour or 24-hour).

Note
• The selected time format (12-hour or 24-hour) affects the time format of reports, the VM
Menu feature, as well as the time that appears in e-mail notifications for new messages.

Value Range
12 H, 24 H

PBX Synchronisation
Specifies whether to synchronise the VPS clock with the clock of the PBX.

Programming Manual 105

2.5 System Parameters

Note
• Time Synchronisation is only available when the VPS is connected to a Panasonic KX-T
series PBX using DPT Integration.

Value Range
Synchronise, Not synchronise

2.5 System Parameters

Daylight Saving Time

Specifies whether to use daylight saving time. If "Enter Time Frame" is selected, both the starting date
and ending date must be set. The same date cannot be used for both settings. The clock adjusts itself
from 2 am to 3 am on the starting date, and adjusts itself from 2 am to 1 am on the ending date.

WARNING
If the VPS clock is synchronised with the PBX clock (see "2.1.5 Time
Synchronisation (DPT Integration Only)" in the Feature Manual), the daylight
saving time setting of the VPS is not used. Adjust the PBX for daylight saving time
as necessary.
Note
• The VPS changes to and from DST at 2:00 AM. In most of the United States, DST begins
at 2:00 AM on the first Sunday in April and ends at 2:00 AM on the last Sunday in October.

Value Range
None
Enter Time Frame (Start Date, End Date): MM/DD (MM: Month, DD: Day)

Feature Manual References

2.3.16 Daylight Saving Time Assignment

Prompt Setting
This setting is required when Multilingual Service is enabled.

Primary Language
Specifies the default language to be used when another language is not selected in the Multilingual
Selection Menu.

Value Range
Guidance No. (KX-TVM50: No. 1-3, KX-TVM200: No. 1-10)

Feature Manual References

2.3.31 Multilingual Service
2.3.42 System Prompts

Language 1–5 (KX-TVM200), 1–3 (KX-TVM50)

Assign a selection number (1–9) to each language. Callers use the numbers to select the desired
languages for their message prompts. This setting is required when either one or both of the following
parameters are set to "Selective":
a) "Prompt Mode" in 2.1.5 External Message Delivery
b) "Incoming Call Service Prompt", "Prompt for Rotary Callers" in 2.3.1 Service Group

Language
Specifies a language.

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2.5 System Parameters

Value Range
Selection from all installed languages (KX-TVM50: 3 languages, KX-TVM200: 10 languages)

Feature Manual References

2.3.42 System Prompts

DTMF
Specifies a selection number.

2.3.42 System Prompts

108 Programming Manual

2.5 System Parameters

Delay Time After Connected Received for Outgoing

Specifies the length of time (in seconds) that the VPS waits after the line is connected for outgoing
calls before playing the prompt.

Value Range
0 s–10 s

Feature Manual References

2.3.42 System Prompts

System Guidance
Specifies the parameters which vary depending on the language assigned as the System Guidance
language.
Follow the steps below to edit System Guidance.
1. Click Click to edit….
2. Select the desired Guidance No.
3. Edit each parameter.
4. Click OK.

Select Language

Position of "AM/PM" in Time Stamp

Specifies the position of the "AM/PM" announcement.

Value Range
Before: the VPS announces "AM/PM" before the time, such as P.M. 3:42.
After: the VPS announces "AM/PM" after the time, such as 3:42 P.M..
24-h: the VPS announces the time in 24-h format, such as 15:42.

O'clock Prompt
Specifies when and if "O'clock" is announced.

Value Range
When 0 min: the VPS announces "O'clock" only on the hour, such "one o'clock".
Always: the VPS announces "O'clock" always.
None: No announcement

Month/Day Prompt
Specifies the order of the month and day for date announcements.

Value Range
MM:DD: Month and Day
DD:MM: Day and Month

Programming Manual 109

2.5 System Parameters

# Announcement Mode
Specifies the way of announcement for the "#" character when "English (US)" or "English (UK)" is
selected as System Guidance.

Value Range
POUND, HASH

PBX Parameters
Specifies the parameters used to program the VPS for optimal signalling and performance with the
PBX.

PBX Environment
Specifies how the VPS will initiate and control call transfers, setup outgoing calls, and control
message waiting lamps on extensions. For KX-TVM50, the procedure for verifying the correct code
sequences for non-Panasonic KX-T series PBX is to manually execute the sequences from a single
line telephone (SLT) with the PBX.

PBX Type
Specifies the type of PBX connected to the VPS.

Value Range
TDA, TD816/TD1232, TD500, TD308, TD612, TA/TE series, T308/616, T1232, T96, T336, Other*1

Integration Mode
Specifies the method of integrating the VPS with the PBX.

Value Range
Inband: The PBX sends DTMF signals to the VPS to indicate the status of calls (busy, answered,
disconnect, etc.). The DTMF code for each status must be set in the Inband Signalling Parameters;
the settings of the PBX and VPS must match. If the PBX type is set to a KX-T series PBX, the Inband
Signalling Parameters will automatically default to the proper codes. This is available with any of the
following Panasonic KX-T series PBXs: TA/TE series, TD816, TD1232, TD500, TD612, and TDA
series.
DPT: The VPS communicates with the PBX via the DPT interface. This is available with any of the
following Panasonic KX-T series PBXs: TD816, TD1232, TD500, TD308, TD612, and TDA series.
APT: The VPS communicates with the PBX via the APT Interface. This is available with any of the
following Panasonic KX-T series PBXs: KX-TA/TE series.

Feature Manual References

2.1.1 APT Integration
2.1.3 DPT Integration
2.1.4 Inband Integration

*1 The value range varies depending upon Country/Area and VPS model (KX-TVM50/KX-TVM200). Consult your dealer for more details.

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2.5 System Parameters

Maximum Extension Number Length

Set this parameter to match the maximum number of digits which the connected PBX recognises as
an extension number.

Value Range
2–5 digits

Extension Number of VPS Port 1–6 (KX-TVM50), 1–24 (KX-TVM200)

Specifies the PBX extension number of the port connected to the VPS. When configuring the VPS
via the Auto Configuration feature, this parameter is set automatically.

Value Range
2–5 digits

Feature Manual References

2.1.2 Auto Configuration (APT/DPT Integration Only)

Operator Transfer Sequence

Specifies the sequence for transferring calls to an operator's extension.

Value Range
Max. 16 digits consisting of 0–9, , # and special codes
D: Disconnecting
F: Flash (Recall)
R: Ringback Tone Detection
T: Dial Tone Detection
,: Dial Pause (default 1 s)
;: Dial Pause (default 3 s)
X: Extension Dialling
0–9, , #: Dial Code

Extension Transfer Sequence

Specifies the sequence for transferring calls to any extension except an operator's extension.

Programming Manual 111

2.5 System Parameters

0–9, , #: Dial Code

Alternate Extension Transfer Sequence

Specifies the sequence for transferring calls to extensions in the Alternate Extension Group.

Feature Manual References

2.3.1 Alternate Extension Group

Reconnect Sequence on Busy

Specifies the sequence for reconnecting to the caller if the called extension is busy.

Reconnect Sequence on No Answer

Specifies the sequence for reconnecting to the caller if the called extension does not answer.

Value Range
Max. 16 digits consisting of 0–9, , # and special codes
D: Disconnecting
F: Flash (Recall)
R: Ringback Tone Detection
T: Dial Tone Detection
,: Dial Pause (default 1 s)

112 Programming Manual

2.5 System Parameters

;: Dial Pause (default 3 s)

X: Extension Dialling
0–9, , #: Dial Code

Reconnect Sequence on Refuse Call

Specifies the sequence for retrieving a call placed on hold after the extension (in Call Screening
mode) has refused to accept it.

Light-On Sequence for Message Waiting Lamp

Specifies the sequence for turning on the Message Waiting Lamp at an extension.

Feature Manual References

2.3.30 Message Waiting Notification—Lamp

Light-Off Sequence for Message Waiting Lamp

Specifies the sequence for turning off the Message Waiting Lamp at an extension.

Value Range
Max. 16 digits consisting of 0–9, , # and special codes
D: Disconnecting
F: Flash (Recall)

Programming Manual 113

2.5 System Parameters

Specifies the sequence for performing Call Waiting if the called extension is busy.

114 Programming Manual

2.5 System Parameters

Release Sequence for Call Waiting

Specifies the sequence for releasing Call Waiting.

Receiving Caller ID
Enables or disables the VPS to receive Caller ID from the PBX while receiving a call.

Value Range
Disable, Enable

Waiting Time for Receiving Caller ID

Specifies the length of time that the VPS waits before receiving Caller ID from the PBX. This
parameter is needed only when "Enable" is selected in "Receiving Caller ID".

Value Range
0 s–10 s

Inband Signalling
Set these parameters only if the Integration Mode is set to "Inband" under "PBX Environment". If the
PBX type is set to a KX-T series PBX, the Inband Signalling parameters will be automatically set to
the default codes for the KX-T series PBX.

Note
• Default values below vary depending on the setting of "PBX type" in "PBX Environment".

Ringback
Specifies the DTMF signal used to indicate a ringback tone. Sent to the VPS when the extension
dialled is ringing.